by Naina khare | Mar 29, 2023 | Customers
Customer success software strives to improve customer relationships while ensuring business success. Not being aware of customers’ pain points, product satisfaction levels, and friction areas hinders customer experience, increases customer churn, and reduces... 
by Yash Maheshwari | Mar 28, 2023 | Customers
The success of any business depends on how its customers perceive the brand. For a SaaS company, customer success is important as it contributes towards higher retention and increased referrals. This blog provides complete insight into the importance of customer... 
by Heena Soni | Mar 18, 2023 | Customers
Customer experience automation (CXA) is a term used to describe the use of technology to improve the customer experience. Businesses can create healthy customer relationships by automating specific business processes and improving the customer experience using... 
by Writa Bhattacharjee | Mar 17, 2023 | Customers
The B2B selling scenario is evolving. B2B companies are now facing tough competition and are being pushed to deliver more than just products. Adaptive selling is the way forward if they want to thrive in this competitive market. The COVID-19 pandemic has further... 
by Writa Bhattacharjee | Mar 13, 2023 | Customers
One of the key responsibilities of senior management of a company is to set objectives or the vision for the business. Without such macro-level strategic inputs, an organization has no idea what direction to move in or how. A handy tool for meeting this fundamental... 
by Ayaan Bhattacharjee | Mar 10, 2023 | Customers
Recognizing your customer’s journey and their experiences with your brand is more crucial than ever in the cutthroat business world of today. Customer journey analytics come into play in this situation. You may learn important lessons about enhancing customer...
