Digital Workplace: What is it & Why it’s Important for Your Business

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Urmi Shah

Senior Writer:

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green tickPublished : September 28, 2022

The digital workplace model is here, and it’s not going anywhere. In fact, it will only become more integral to our lives as workers and consumers. It’s no longer a question of how we will integrate technology into our work lives—we’ve already done that. 

Now we’re asking ourselves: How do we use technology in the most effective way possible? How do we make sure that the technology doesn’t overwhelm us? How do we ensure it doesn’t change how we interact with others?

We’ve put together this guide so that you can understand what’s at stake when making decisions about your company’s digital workplace strategy and that your organization can make informed choices about leveraging technology to its most significant potential.

What is a Digital Workplace? 

A Digital Workplace is an enterprise-wide environment that integrates technology, processes, and people to drive more excellent business value. Digital working offers a modern workspace for employees to seamlessly access their applications and data across devices, empowering them with access anytime, anywhere.

Why do we Need a Digital Workplace?

It has become increasingly important for companies to have a digital workplace in today’s increasingly digital world. It is no longer enough to be able to communicate with your employees through email, phone calls, or text messages. Instead, you need a place where they can access all the information they need and communicate with each other in real-time. 

This can be done through digital workplace platforms that offer document sharing, video conferencing, chat rooms, and even virtual reality experiences.

In the modern world, it’s more important than ever to create a workplace that is not only comfortable and functional but also digital. A digital workplace isn’t just about having access to the latest software or having your employees working remotely—it’s about creating a culture that values collaboration and creativity.

 5 Reasons businesses should invest in Digital WorkplacesSource

A Digital Workplace is where employees are encouraged to work from anywhere and are given the tools they need to do their jobs effectively. It’s a workplace where employees can use technology to stay connected with each other and their customers no matter where they are or what time of day it is. Finally, it’s a workplace that encourages creativity through regular innovation programs and employee empowerment.  

87% of CIOs believe empowering employees digitally can drive at least 5% additional revenue growth over 3 years.

A Digital Workplace makes it easier for people to do their jobs using whatever device they choose, whether a laptop, tablet, or smartphone. This means that employees will have increased flexibility in their work schedules because they aren’t tied down by physical space constraints like cubicles or offices anymore; they can work from home if they want or even at Starbucks if they need some inspiration!

Digital Workplaces are a critical component of the digital transformation journey. They allow employees to be more productive, collaborate more accessible, and increase the speed of innovation.

Digital working offers a new way for employees to work together and collaborate regardless of where they are or what device they use. It also allows businesses to become more agile by providing employees with the tools they need to be productive.

What are the Benefits of a Digital Workplace?


A digital workplace can be achieved through various technologies, including cloud computing, mobile apps, and social media. The benefits of a digital workplace include:

1. Increased collaboration and communications

Connecting with colleagues regardless of location or hours worked means that teams can collaborate more effectively on projects or tasks. Hence, digital working brings with it greater efficiency as well as increased levels of accountability.

2. Performance improvements

With all employees having access to the same information at all times, performance is likely to improve significantly. Staff can also access training materials and other resources at any time, which can help reduce employee turnover.

3. Increased flexibility

A digital workplace allows employees to work from anywhere, anytime. This means that employees can choose when and where they work, increasing their productivity and efficiency by increasing their focus. It also means that businesses can hire the best talent, regardless of location.

4. Productivity and efficiency gain


A digital workplace service facilitate team collaboration, increasing your organization’s productivity and efficiency. Employees can also use tools like video conferencing to use their time better and connect with colleagues across departments or the globe.

5. Lower operational expenses

A digital workplace eliminates the need for expensive office space and equipment – such as desks, chairs, printers, and copiers – which saves money on overhead costs while creating a more flexible work environment for employees. This allows companies to reduce operating expenses while maintaining high-quality service levels for customers.

6. Revenue increase

 In addition to saving money by reducing overhead costs, digital workplace implementation also increases revenue because it makes it easier to attract top talent from around the world and stay competitive in today’s fast-paced marketplace

7.Improved customer experience

Digital working enables delivering a great customer experience is key to driving revenue growth. A digital workplace service helps you provide that experience by enabling you to track and improve your customers’ journeys. You can also use it to personalize their experience and make them feel more valued. This will help you build trust, which is crucial for retaining customers.

8. Reduced costs

Digital working will also enable remote workers to access office applications from any device, which means they don’t need to be at work to get their jobs done effectively. The result? A decrease in travel costs for both businesses and employees!

How to Set up a Digital Workplace in 3 Phases? 

The Digital Workplace is not a technology. It’s a cultural shift. It is believed that Digital Workplace implementation happens in three phases:

Phase One

A digital workplace is an extension of the physical office and requires little to no change in the way people work. It’s simply adding technology so that employees can stay connected from anywhere at any time.

Phase Two

The next phase involves shifting from a traditional office to a more flexible environment where employees can choose when and how they do work management. However, this phase has security and privacy concerns for sensitive data and remote access to company resources.

Phase Three

The final phase of digital transformation is transforming work itself by changing the way people collaborate, interact with customers and suppliers, and even think about their jobs entirely.

The digital workplace is changing the way we work. It enables employees to work from anywhere, anytime, and on any device. But it’s also changing the way we collaborate, communicate and learn. With the right strategy, you can create a digital workplace that drives employee engagement, collaboration, productivity, and innovation.


4 Essential Components of Digital Marketing

A digital workplace model is a software-based platform that enables individuals to collaborate on projects and share information. The model allows employees to use a single interface to access multiple systems and applications, instead of having to sign into individual accounts for each one.

Components of a Digital WorkplaceSource

The main digital workplace components include: 

1. Productivity Tools

The productivity suite includes tools such as Microsoft Office 365, Google G Suite, and other cloud-based applications that allow employees to work from any location with an internet connection.

2. Collaboration tools

Collaboration tools enable team members to communicate with each other in real-time, such as via instant messaging or video chat software. They also allow users to share files and documents on the go without having to email them back and forth first.

3. Communication tools

Communication tools include email clients like Outlook 365 or Gmail; enterprise social networks such as Yammer; online meeting platforms like Skype for Business; and collaboration apps such as Dropbox, Box, or OneDrive for Business.

4. Business applications

Business applications include ERP (enterprise resource planning) software, CRM (customer relationship management) software, (Software as a Services)Software and financial management tools like SAP Business One or Dynamics 365 Finance & Operations.

What is a Digital Workplace Solutions?

Digital workplace solutions can help you transform your organization and improve productivity.

These solutions include:

1. Cloud services

Cloud services enable organizations to store, share, and access data from anywhere at any time. As a result, cloud services can replace older infrastructure, decrease the need for on-premises hardware, and reduce energy costs.

2. Collaboration tools

Collaboration tools allow employees to work together in real-time on documents, presentations, spreadsheets, etc. They allow multiple people to work on a single document simultaneously and track changes from different users in one place.

3. Enterprise mobility management (EMM)

EMM is software that lets employees access corporate apps from their smartphones or tablets. It lets them use their devices securely with the corporate network without requiring complex VPN setups. EMM helps organizations control mobile device usage and protect sensitive data by allowing them to set policies for which apps employees can access on their devices and how they use those apps within the company’s network perimeter.

Examples of Digital Workplaces


Digital workplaces are a concept that’s been around for a while, but they’re finally coming into their own. These spaces allow people to work from anywhere worldwide, and companies can collaborate more efficiently with partners and customers.

Digital Workplace examples include:

1. Cloud-based software

Platforms like Google Apps for Work or Microsoft Office 365. These allow users to access their files from anywhere, as long as they have an Internet connection.

2. Virtual meeting rooms

Like BlueJeans or GoToMeeting allow employees to communicate with each other through video conferencing tools.

3. Online collaboration tools

Like Dropbox allow employees to share and edit files simultaneously in real time.

In the end, the key takeaway point is that there are many different ways to approach a virtual workplace. What works best will depend on the preferences of you and your employer, as well as your field. However, as long as both parties are aware of the options available and can work together to find what’s most comfortable for everyone involved, success should be easy to achieve.

Frequently Asked Questions

Digital transformation is a significant trend in the workplace, but it's not without its challenges. Here are some of the most prominent digital workplace challenges:

  1. Security concerns
  2. Privacy concerns
  3. Managing BYOD policies

The digital workplace is more than just technology. It's a mindset, a culture, and values increasingly becoming the norm in today's business world. The digital workplace uses technology to enhance productivity, collaboration, and organizational communication. It can include Cloud-based services, such as Microsoft Office 365 or Google Drive, which allow employees to access their documents from anywhere with an internet connection and work on them together in real-time. Collaborative tools such as Slack or Microsoft Teams allow employees to communicate effectively through messaging or video calls and integrate with other tools used within your business. Project management tools such as Trello or Asana help teams manage projects by breaking them down into smaller tasks and assigning them to team members.

There are four main dimensions to consider:

  1. Location: where are employees located? Are they working out of the office, remotely, or at home?
  2. Collaboration: how do they communicate with each other? Can they connect in real-time, video and audio? What tools do they use to collaborate and work together on projects?
  3. Content: how do employees access their content and files? What tools are available for securely managing content and files? How can we ensure that it's easy for them to find what they need when they need it?
  4. Experience: how does this impact my customer experience? How can I make sure that our people feel supported and confident in their work environment so that they can provide exceptional service and support to our customer
  5. Managing BYOD policies

Digital workplace transformation is the process of changing the way people work. It's about improving efficiency and effectiveness and bringing people together in the most productive ways possible. The goal is to make your business more agile, flexible, and effective.

A digital workplace is where employees can work, connect, collaborate and innovate in an open, flexible, and secure environment. Several vital drivers are influencing the transformation of the digital workplace:

  1. Workplace productivity has declined over the past decade due to poor employee engagement.
  2. Employees are working longer hours than ever before.
  3. A lack of flexibility in the workplace makes it difficult for employees to manage their personal and professional responsibilities effectively.
  4. An aging workforce means that we need to attract new talent into the workforce who have very different expectations from previous generations of workers regarding flexibility, mobility, and access to information from anywhere at any time.
  5. The rise of cloud computing means that we now have access to enormous amounts of data at our fingertips, which means that more people are being tasked with analyzing this data to make better-informed business decisions based on real-time insights rather than gut instinct or intuition alone!

There are several strategies for the digital workplace. One is to embrace technology and use it to create a more efficient environment for employees. For example, a company could use social media to create an internal community where employees can share ideas and collaborate with other departments. Another strategy is to use technology to improve communication between employees and managers. This can be done by using instant messaging or video conferencing software so that employees can ask questions without waiting until they have time with their manager in person. Another strategy is to use technology to make processes more efficient. For example, a company might use software that allows employees to submit their expenses electronically instead of having them write down their receipts and submit them manually at the end of each month.

Updated : March 30, 2023

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