# ControlHippo

> WhatsApp Team inbox for sales and support Teams

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## Pages

- [Home Design](https://controlhippo.com/blog/): Discover expert tips, strategies, and insights on enhancing customer support and communication with ControlHippo’s omnichannel solution. Stay updated with the latest trends.

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## Posts

- [12 Important Customer Service Chat Handling Skills for Agents](https://controlhippo.com/blog/ai/chat-handling-skills/): Learn about chat handling and how agents can develop chat handling skills to improve customer experience in your business.
- [5 Best Instagram Chatbots 2025: Free, Paid & No-Code Guide](https://controlhippo.com/blog/instagram/instagram-chatbot/): Discover the best Instagram chatbot of 2025—free, paid & no-code options to boost engagement, automate DMs, and grow your brand effortlessly.
- [The Top 11 Customer Service Channels](https://controlhippo.com/blog/ai/customer-service-channels/): Discover the most important customer service channels, who they work best for, and tips to optimize them for better customer satisfaction and loyalty.
- [How To Create a Telegram Chatbot in 2025: Step-by-Step Guide](https://controlhippo.com/blog/telegram/telegram-chatbot/): Step-by-step guide to build your own Telegram chatbot in 2025. Automate tasks, boost customer support, and connect with users easily.
- [What is Customer Relations? Definition, Importance & Benefits](https://controlhippo.com/blog/ai/customer-relations/): Explore strategies to improve customer relations, boost loyalty, and enhance customer satisfaction for long-term business growth.
- [5 Best Customer Acquisition Strategies to Acquire Customers](https://controlhippo.com/blog/ai/customer-acquisition-strategies/): Check out the most valuable consumer acquisition strategies to attract, retain, and convert high-value clients.
- [7 Healthcare Workflows to Improve Patient Care](https://controlhippo.com/blog/workflow/healthcare-workflows/): Automate healthcare workflows for better patient care and efficiency. Explore 7 healthcare workflow examples.
- [How to Build a WhatsApp Chatbot for Your Business (2025 Guide + Tools)](https://controlhippo.com/blog/whatsapp/whatsapp-chatbot/): Learn everything you should know about WhatsApp chatbot, including benefits, use cases, how to build one for your business, and the best options available!
- [How To Use WhatsApp Business With Multiple Users?](https://controlhippo.com/blog/whatsapp/whatsapp-business-multiple-users/): Looking to assign customer conversations to different team members? Do it via WhatsApp Business multiple users (free). Check out this how-to guide for details.
- [Customer Service in Banking : A Complete Guide](https://controlhippo.com/blog/ai/customer-service-in-banking/): Discover top strategies to improve customer service in banking, explore challenges, trends, and examples, and enhance CX with effective solutions.
- [How To Create A Customer Experience Strategy In 8 Easy Steps?](https://controlhippo.com/blog/ai/customer-experience-strategy/): Learn how to create a customer experience strategy in 8 steps. Discover strategy frameworks, examples, and methods to enhance loyalty and satisfaction.
- [8 Best Customer Experience Platforms In 2025](https://controlhippo.com/blog/ai/customer-experience-platforms/): Uncover the top customer experience management software for 2025. Learn how these boost customer satisfaction and streamline support processes.
- [What Are AI Agents? Definition, Types, And Use Cases](https://controlhippo.com/blog/ai/what-are-ai-agents/): AI agents are more than chatbots—they think, act, and improve. Read how they work, their types, and why businesses rely on them.
- [Use Copilot on WhatsApp to Assist Support Agents](https://controlhippo.com/blog/whatsapp/whatsapp-copilot/): Discover how to use Copilot for WhatsApp to assist agents, streamline replies, manage chats faster, and boost productivity—securely and privately.
- [What is a Customer Success Manager & How to Become One?](https://controlhippo.com/blog/ai/customer-success-manager/): Discover what a Customer Success Manager does, key skills, salary, and how they boost loyalty, drive revenue, and support customers post-sale.
- [Enterprise Chatbots : Features, Benefits, and Common Use Cases](https://controlhippo.com/blog/ai/enterprise-chatbots/): Empower your teams with AI-driven enterprise chatbots. Transform support, save 250+ agent hours, and drive smarter customer conversations.
- [What are Agentic Workflows in AI? A Detailed Guide to Automation](https://controlhippo.com/blog/workflow/agentic-workflows/): Agentic workflows are AI-driven task sequences that adapt and make decisions. This guide explains their benefits, patterns, and real-world business use cases.
- [What is a Customer Satisfaction Score (CSAT) and How to Measure It?](https://controlhippo.com/blog/ai/customer-satisfaction-score/): Want to improve your customer experience? Learn how to use the Customer Satisfaction Score (CSAT) to measure and boost customer satisfaction.
- [Top 10 HR Chatbots for 2025: Benefits & Use Cases](https://controlhippo.com/blog/ai/hr-chatbots/): Discover the top 10 HR chatbots for 2025! Learn how they streamline HR tasks and improve employee engagement. Find the best fit for your business.
- [How to Identify and Fulfill Customer Needs?](https://controlhippo.com/blog/ai/customer-service-needs/): Discover the types of customer needs and strategies to identify and fulfill them for improved customer experience, loyalty, and long-term business success.
- [7 Reasons To Choose ControlHippo for Business Communication](https://controlhippo.com/blog/general/why-choose-controlhippo/): Want better business chats across channels? See why teams pick ControlHippo—7 solid reasons that make communication faster, smarter, and easier.
- [How to Build a Chatbot Workflow: Steps, Examples, and Flow Diagrams](https://controlhippo.com/blog/workflow/chatbot-workflows/): Learn how to build a chatbot workflow with steps, best practices, flow diagrams, and real examples to create seamless, goal-driven conversations.
- [Customer Retention: Key Metrics, Strategies, and Benefits](https://controlhippo.com/blog/ai/customer-retention/): Discover what customer retention is, key metrics to track, proven strategies, and real-world examples to keep your customers loyal and engaged.
- [14 Chatbot Use Cases for Departments and Industries in 2025](https://controlhippo.com/blog/ai/chatbot-use-cases/): Explore 14 exciting chatbot use cases transforming industries in 2025. See how businesses are boosting efficiency, sales, and customer satisfaction.
- [Customer Journey Map: Benefits, Stages & How to Create One?](https://controlhippo.com/blog/ai/customer-journey-map/): Learn how to create a customer journey map to understand customer behavior, improve experiences, and drive business growth with better insights today!
- [325+ Industry-Based Catchy Chatbot Names Ideas](https://controlhippo.com/blog/ai/chatbot-names/): Discover 325+ catchy chatbot names for various industries. Find creative, funny, and industry-specific names to make your chatbot assistant stand out!
- [7 Reasons Why a Customer is Not Always Right and How to Handle It](https://controlhippo.com/blog/ai/customer-is-not-always-right/): A customer is not always right. Learn seven reasons why the outdated customer first mantra harms businesses and how to handle difficult customers fairly.
- [12 Best SMS Marketing Software & Platforms for 2025](https://controlhippo.com/blog/sms/sms-marketing-platforms/): Explore all about SMS marketing and how to choose the right one. Compare between the top 12 SMS marketing services for 2025.
- [AI vs. Human Customer Support: Striking the Right Balance In 2025](https://controlhippo.com/blog/ai/ai-vs-human-customer-support/): AI vs. Human Customer Support: Discover insights from 600 customer service professionals on balancing AI efficiency with human empathy for better customer experiences.
- [The Future of AI Agents: Trends & Statistics](https://controlhippo.com/blog/ai/ai-agents-trends/): Discover the latest AI agents trends, market growth, and adoption statistics. Learn how AI agents enhance efficiency, cut costs, and improve customer experiences.
- [10 Best Chatbot UI Examples for Designing a Great User Experience](https://controlhippo.com/blog/ai/chatbot-ui/): Discover best chatbot UI examples and design principles to create a seamless user experience. Learn how to build an engaging chatbot UI from scratch!
- [What is Conversational Marketing: A Comprehensive Guide](https://controlhippo.com/blog/ai/conversational-marketing/): Explore conversational marketing strategies, benefits, industry examples, and best practices to boost customer experience
- [Chatbots in Banking: Benefits, Application & Examples](https://controlhippo.com/blog/ai/chatbots-in-banking/): How chatbots in banking enhance customer service, boost security, and streamline operations. Explore key benefits and applications.
- [Top 12 Telegram Bot List For 2025](https://controlhippo.com/blog/telegram/telegram-bot-list/): Explore the most useful Telegram bots of 2025. Automate tasks, boost efficiency and enhance your Telegram experience.
- [What is Conversational UX? Definition, Benefits & Challenges](https://controlhippo.com/blog/ai/conversational-ux/): Discover how conversational UX transforms customer interactions, improves satisfaction, and increases conversions with AI and automation.
- [What is SMS Authentication? A Guide to Secure Verification](https://controlhippo.com/blog/sms/sms-authentication/): SMS authentication is a security method that verifies users via text message codes. Learn how it works, its pros, cons, and alternatives for better security.
- [Help Desk Automation: How AI is Transforming Customer Support](https://controlhippo.com/blog/ai/help-desk-automation/): See how AI-powered help desk automation boosts efficiency, reduces response times, and enhances customer support. Discover key benefits and best practices.
- [8 Best Tips To Train An AI Chatbot](https://controlhippo.com/blog/ai/training-a-chatbot/): Improve chatbot performance with these 8 tips. Train a chatbot effectively for better accuracy, user engagement, and seamless interactions.
- [What’s the Difference Between SMS vs MMS?](https://controlhippo.com/blog/sms/sms-vs-mms/): Explore SMS vs MMS differences, costs, and use cases. Learn how to optimize text campaigns for customer engagement with setup tips.
- [Understanding SMS Spoofing: Protecting Yourself in the Digital Age](https://controlhippo.com/blog/sms/sms-spoofing/): Learn about SMS spoofing, its types, and how to protect yourself from attacks. Discover tips for detection and prevention to stay safe from this threat.
- [Promotional SMS: Examples, Templates & Best Practices](https://controlhippo.com/blog/sms/promotional-sms/): Boost sales and engage customers with effective Promotional SMS strategies. Learn best practices, examples, and tips for successful SMS marketing campaigns.
- [What Is SMS Verification & How Does It Work?](https://controlhippo.com/blog/sms/sms-verification/): Learn how SMS verification works, its benefits, and its security risks. Know how SMS verification codes protect accounts and find safer alternatives today!
- [Help Desk Workflow: Definition, Examples And How To Optimize It](https://controlhippo.com/blog/workflow/help-desk-workflow/): Optimize your help desk workflow with automation. Understand its process, explore real-world examples, and enhance support operations.
- [Best Chatbot Marketing Examples From Top Brands](https://controlhippo.com/blog/ai/chatbot-marketing-examples/): Check out our list of top chatbot marketing examples and discover how they can enhance your brand's marketing strategy.
- [AI-Generated Responses: Automate Customer Communication with Smart Replies](https://controlhippo.com/blog/ai/ai-generated-responses/): AI-generated responses are AI-driven replies. Businesses use them for fast & accurate customer support across multiple channels, improving efficiency.
- [Chatbot vs ChatGPT : Understanding the Differences](https://controlhippo.com/blog/ai/chatbot-vs-chatgpt/): Explore the differences between Chatbots vs ChatGPT, and understand their unique capabilities in this insightful comparison.
- [RCS Messaging on iPhone: Apple starts Supporting RCS on iOS 18](https://controlhippo.com/blog/rcs/rcs-messaging-on-iphone/): Rich Communication Services (RCS) is a messaging standard Apple adopted in iOS 18 that is significantly enhancing the messaging experience.
- [Best Finance Chatbots for Banking Service](https://controlhippo.com/blog/ai/finance-chatbots/): Discover how finance chatbots can enhance customer experience and find the best provider for your financial institution.
- [SMS vs WhatsApp: Which is Best for Business Communication?](https://controlhippo.com/blog/sms/sms-vs-whatsapp/): Compare SMS vs WhatsApp for business communication. Learn key differences, limitations, automation features, pricing, and the best use cases for each platform
- [RCS vs iMessage: Key Differences](https://controlhippo.com/blog/rcs/rcs-vs-imessage/): Compare RCS vs iMessage to see which messaging platform is better for businesses. Explore features, security, business messaging, and future growth.
- [Top 12 Chatbot Best Practices For Businesses](https://controlhippo.com/blog/ai/chatbot-best-practices/): Learn all about chatbot best practices and improve your customer engagement. Explore tips and tricks to connect better with your audience.
- [Top 9 Reasons Why Your Text Messages Are Not Sending (and How to Fix Them)](https://controlhippo.com/blog/sms/text-messages-not-sending/): Wondering why your texts aren’t delivering? Find out the top 9 reasons your Text messages not sending and simple fixes to resolve them fast.
- [What is the Future of Conversational AI for Businesses?](https://controlhippo.com/blog/ai/future-of-conversational-ai/): Explore the future of conversational AI with trends like emotional intelligence, real-time translation, and industry growth in e-commerce, healthcare & more.
- [What is Transactional SMS: Types, Examples & Benefits](https://controlhippo.com/blog/sms/transactional-sms/): Discover what transactional SMS is, its types, benefits, and real-world examples. Learn how businesses use it for instant alerts, OTPs, order updates, & more!
- [AI Knowledge Base: An Ultimate Guide for 2025](https://controlhippo.com/blog/ai/ai-knowledge-base/): Discover the ultimate guide to AI knowledge bases in 2025! Learn how AI-powered systems enhance customer support, self-service, and knowledge management.
- [16 Innovative Chatbot Ideas for Companies](https://controlhippo.com/blog/ai/chatbot-ideas/): Discover 16 innovative chatbot ideas for businesses in 2025 to enhance customer engagement, automate processes, and drive growth with AI-powered solutions.
- [What Is Customer Experience Transformation? Importance and Framework](https://controlhippo.com/blog/ai/customer-experience-transformation/): Learn the importance and benefits of customer experience transformation. Explore a proven framework and strategies to enhance customer satisfaction and loyalty.
- [What Is Customer Service Workflow and How To Build It?](https://controlhippo.com/blog/ai/customer-service-workflow/): Discover what a Customer Service Workflow is, why it matters, and how to build one that streamlines support and enhances customer satisfaction.
- [Top 12 Benefits of Generative AI for Business Growth](https://controlhippo.com/blog/ai/benefits-of-generative-ai/): Boost business growth with Generative AI. Automate content, personalize experiences, enhance security, streamline operations, cut costs, and drive innovation.
- [Chatbot Analytics: Key Metrics That Businesses Need To Track](https://controlhippo.com/blog/ai/chatbot-analytics/): Learn to measure chatbot performance with key analytics metrics, best practices, and AI tools. Boost engagement, efficiency, and conversions effectively.
- [35+ Free Restaurant SMS Templates to Use](https://controlhippo.com/blog/sms/restaurant-sms-templates/): Discover 38+ best restaurant SMS templates for reservations, promotions, and customer engagement. Boost sales with effective restaurant text messaging!
- [How to do Chatbot Testing? : Importance, Steps & Types](https://controlhippo.com/blog/ai/chatbot-testing/): Discover what transactional SMS is, its types, benefits, and real-world examples. Learn how businesses use it for instant alerts, OTPs, order updates, and more!
- [Chatbot vs. AI Virtual Assistant: What Are Key Differences?](https://controlhippo.com/blog/ai/ai-chatbot-vs-virtual-assistant/): Understand the key differences between Chatbot vs. AI Virtual Assistant and how they impact automation, customer support, and user interactions.
- [Top 10 Real Estate Chatbots for Lead Generation in 2025](https://controlhippo.com/blog/ai/real-estate-chatbots/): Find the best Real Estate Chatbot to generate leads, engage buyers, schedule appointments, and boost sales with AI-powered automation and smart integrations.
- [SMS Campaigns : Key Strategies, Types & Examples](https://controlhippo.com/blog/sms/sms-campaigns/): Unlock the power of SMS campaigns! Explore features, types & examples to create compelling messages that increase conversions and customer loyalty.
- [Top Chatbot Statistics: Major Trends & Facts](https://controlhippo.com/blog/ai/chatbot-statistics/): Discover the latest chatbot statistics, trends, and adoption rates. Learn how AI chatbots are transforming industries and improving customer interactions.
- [Auto-Reply Text Messages: Best Examples & How to Set Them Up](https://controlhippo.com/blog/sms/text-message-auto-reply/): The fastest way to lose your customers? Poor Communication. No one likes slow replies, especially customers who expect immediate responses...
- [30+ Generative AI Examples Revolutionizing Industries](https://controlhippo.com/blog/ai/generative-ai-examples/): Discover how generative AI is transforming industries by automating tasks, enhancing efficiency, and driving innovation across various sectors.
- [SMS Marketing: Definition, Advantages & Best Practices](https://controlhippo.com/blog/sms/sms-marketing/): Unlock a 45% response rate with SMS marketing! Discover how to engage customers instantly and boost your business. Explore best practices.
- [Top 10 Chatbot APIs for 2025: Features, Benefits, and Use Cases](https://controlhippo.com/blog/ai/chatbot-api/): Explore the best Chatbot APIs of 2025. Understand their features, benefits, and use cases to improve customer support and engagement in your business.
- [Bulk Text Messaging: 5 Best Bulk SMS Service Providers](https://controlhippo.com/blog/sms/bulk-text-message/): Discover the benefits of bulk text messaging, top service providers for 2025, and best practices to optimize your SMS marketing campaigns. Get started today!
- [Chatbots vs. Conversational AI: What Are Key Differences?](https://controlhippo.com/blog/ai/chatbot-vs-conversational-ai/): Discover the key differences between chatbots and conversational AI. Learn how they work, their benefits, and which one is the right fit for your business
- [13 Ways To Leverage AI in Customer Experience: Real Life Case Studies and Challenges](https://controlhippo.com/blog/ai/ai-customer-experience/): Discover 13 ways to use AI to enhance customer experience, featuring real-life case studies, benefits, and challenges to improve engagement and loyalty.
- [SMS Encryption : Are Text Messages Secure?](https://controlhippo.com/blog/sms/sms-encryption/): Learn how SMS encryption works & discover practical steps to enhance your message security and improve SMS communications.
- [Top 19 Customer Service Challenges & Tips to Handle Them](https://controlhippo.com/blog/ai/customer-service-challenges/): Discover the top 19 customer service challenges and effective solutions to enhance satisfaction, improve team performance, and create brand loyalty.
- [How To Send Texts To Multiple Contacts Without Group Message In 2025](https://controlhippo.com/blog/sms/how-to-send-text-to-multiple-contacts-without-group-message/): Learn how to send a text to multiple contacts without creating a group message on Android. Explore why ControlHippo is the best solution for mass messaging.
- [Top 10 Benefits of Chatbots for Customers and Businesses](https://controlhippo.com/blog/ai/benefits-of-chatbots/): Explore the top benefits of chatbots for both customers and businesses, highlighting improved efficiency, customer service, and cost savings.
- [What Is Chatbot Marketing? Benefits, Use Cases & Strategies](https://controlhippo.com/blog/ai/chatbot-marketing/): Chatbot Marketing helps businesses automate conversations, improve customer experience, and increase sales. Explore benefits, use cases, examples, and strategies.
- [What is Personalized Customer Service? Importance, Benefits & Strategies](https://controlhippo.com/blog/ai/what-is-personalized-customer-service/): Personalized customer service helps build stronger connections by tailoring interactions to customer needs, loyalty, and long-term engagement.
- [10 WhatsApp Business Features You Should Know About](https://controlhippo.com/blog/whatsapp/whatsapp-business-features/): Discover the top WhatsApp Business features that can streamline communication and drive sales. Optimize your business strategy today!
- [Types of Generative AI Models: How it Works, Applications](https://controlhippo.com/blog/ai/types-of-generative-ai/): Discover the types of generative AI models, how they work, and their applications in text, images, audio, video, and code generation
- [12 Best Customer Service Techniques](https://controlhippo.com/blog/ai/customer-service-techniques/): Explore the best customer service techniques, strategies, and examples to enhance support teams and improve customer satisfaction.
- [Broadcast Text Messaging: What It Is & How to Use It Effectively](https://controlhippo.com/blog/sms/broadcast-text-message/): Learn how broadcast text messaging can enhance marketing, customer engagement, and internal communication. Discover benefits and best tools like ControlHippo.
- [Short Welcome Messages, Quotes and Templates](https://controlhippo.com/blog/sms/short-welcome-messages/): Discover 30+ short welcome messages and quotes to craft warm greetings for customers, employees, and social media followers.
- [10 Best Text Messaging Services for Businesses: Top Picks for Effective Communication](https://controlhippo.com/blog/sms/business-text-messaging/): Find the best business text messaging services. Compare features, pricing, and integrations to get the perfect platform for your business communication needs.
- [Customer Service in Healthcare: A Complete Guide](https://controlhippo.com/blog/ai/customer-service-in-healthcare/): Learn essential strategies for delivering outstanding customer service in healthcare, enhancing patient satisfaction & improving operational efficiency.
- [Future of AI in Customer Service: Latest AI Trends](https://controlhippo.com/blog/ai/future-of-ai-in-customer-service/): Explore the Future and key Trends of AI in customer service, highlighting predictions and current challenges.
- [Conversational AI Use Cases: Industry Examples &  Benefits](https://controlhippo.com/blog/ai/conversational-ai-use-cases/): Explore real-world conversational AI use cases in retail, healthcare, finance, and more. Learn how businesses benefit from AI to improve customer services.
- [How to Create WhatsApp Flows: Everything You Need To Know](https://controlhippo.com/blog/whatsapp/whatsapp-flows/): Learn how to design WhatsApp flows using ControlHippo. Discover their benefits, explore industry-specific use cases, and the best practices to follow.
- [What Is Customer Service? Definition, Skills & Best Practices](https://controlhippo.com/blog/ai/what-is-customer-service/): What is customer service? Learn its definition, key skills, and best practices to deliver exceptional service and foster strong customer relationships.
- [How to Create a Chatbot: Build AI Chatbot for Free](https://controlhippo.com/blog/ai/how-to-build-a-chatbot-for-website/): Learn how to build an AI chatbot for free and check out the top AI chatbot tools to streamline communication.
- [How To Schedule A Text Message?](https://controlhippo.com/blog/sms/how-to-schedule-a-text-message/): Learn how to schedule text messages effectively on iPhone, Android, and ControlHippo to improve engagement and simplify business communication today!
- [WhatsApp Business API UAE: The Key to Better Customer Engagement](https://controlhippo.com/blog/whatsapp/whatsapp-business-api-uae/): Find out how WhatsApp API helps UAE businesses better engage with customers. Learn what makes ControlHippo the best WhatsApp API provider in UAE.
- [13 Effective Strategies to Improve Customer Experience](https://controlhippo.com/blog/ai/improve-customer-experience/): Discover 13 strategies to improve customer experience, boost loyalty, and drive growth with personalized support, AI, and seamless customer journeys.
- [Top 10 Benefits of AI in Customer Service with Examples](https://controlhippo.com/blog/ai/benefits-of-ai-in-customer-service/): Learn about the top benefits of AI in customer service, with real-world examples showcasing how AI enhances efficiency and customer satisfaction.
- [Top 10 RCS Service Providers: Features, Pricing, And More](https://controlhippo.com/blog/rcs/rcs-providers/): Explore the top 10 RCS service providers for your business. Learn about their features, pricing, and key benefits.
- [Collect Customer Feedback: Why It’s Important and Ways to Collect It](https://controlhippo.com/blog/ai/collect-customer-feedback/): Learn effective ways to collect customer feedback and use insights to improve your product, service, and customer experience with ControlHippo.
- [Omnichannel E-commerce: Strategy, Challenges, and Examples](https://controlhippo.com/blog/omnichannel/omnichannel-ecommerce/): Learn how to create a successful omnichannel e-commerce strategy with seamless integration, personalized experiences, and improved customer loyalty.
- [WhatsApp API Singapore: Benefits, Use Cases, and Steps to Get Started](https://controlhippo.com/blog/whatsapp/whatsapp-api-singapore/): Find out how WhatsApp API helps Singapore businesses better engage with customers. Learn what makes ControlHippo the best WhatsApp API for Singapore.
- [Omnichannel Routing: How It Works and Benefits](https://controlhippo.com/blog/omnichannel/omnichannel-routing/): Learn how omnichannel routing improves customer experience, boosts agent efficiency, & cuts costs with examples in e-commerce, healthcare, and more.
- [WhatsApp Business API For South Africa: Benefits, Pricing, And Top Tools](https://controlhippo.com/blog/whatsapp/whatsapp-api-south-africa/): See how South African businesses use WhatsApp Business API to offer better customer service. Learn about the WhatsApp API South Africa pricing and more.
- [Multilingual Customer Support: What It is and Tips](https://controlhippo.com/blog/ai/multilingual-customer-support/): Learn how multilingual customer support helps break language barriers & enriches the customer experience. Understand its key role in business growth.
- [What is Proactive Customer Service: Definition, Examples & Strategies](https://controlhippo.com/blog/ai/proactive-customer-service/): Learn about proactive customer service. Check out proactive customer service tools, 5 ways and advantages to improve customer satisfaction.
- [What is Generative AI? How It Works with Examples](https://controlhippo.com/blog/ai/generative-ai/): Learn what Generative AI is, how it works, its applications, and benefits across industries, with examples of tools like DALL-E and ChatGPT.
- [Why Your Business Needs WhatsApp API Malaysia: Benefits, Top Providers, And Examples](https://controlhippo.com/blog/whatsapp/whatsapp-api-malaysia/): Learn how the WhatsApp Business API Malaysia enriches communication and supports business growth. Take advantage of this powerful solution now.
- [20 Best Customer Support Tools: Features, Pros, Cons & Pricing](https://controlhippo.com/blog/ai/customer-support-tools/): Check out the 20 best customer care software. Learn about their features, pricing, pros & cons, and how they can improve customer service.
- [Retail Customer Service [Tips & Practices]](https://controlhippo.com/blog/ai/retail-customer-service/): Discover expert tips, best practices, and key skills to deliver exceptional retail customer service and enhance customer satisfaction effectively.
- [WhatsApp Business API in Indonesia: Pricing, Benefits, Use Cases, and Success Stories](https://controlhippo.com/blog/whatsapp/whatsapp-api-indonesia/): Find out how WhatsApp API Indonesia is reshaping business communication. Learn how ControlHippo WhatsApp Business API can improve customer engagement.
- [How to Create a Winning Customer Service Strategy? With Examples](https://controlhippo.com/blog/ai/customer-service-strategy/): Learn how to create a winning customer service strategy with actionable steps, benefits, and real-life examples to boost loyalty and brand reputation.
- [WhatsApp Multi Agent: Everything You Need to Know](https://controlhippo.com/blog/whatsapp/whatsapp-multi-agent/): Manage WhatsApp chats seamlessly with ControlHippo. Centralize conversations, automate replies, and boost customer service efficiency.
- [10 Types of Customer Service: Choose the Best Fit for Your Business](https://controlhippo.com/blog/ai/types-of-customer-service/): Explore 10 types of customer service and learn how to choose the best fit for your business to boost customer satisfaction and drive success.
- [What is Chatbot Automation? [Benefits, Features & Use Cases]](https://controlhippo.com/blog/ai/chatbot-automation/): Explore the benefits, features, and use cases of chatbot automation. Learn how automated chatbots can enhance customer support and boost business efficiency.
- [How to Make a Poll on Telegram: A Step-by-Step Guide](https://controlhippo.com/blog/telegram/how-to-make-a-poll-on-telegram/): Learn how to make a poll on Telegram with our simple guide. Explore the steps, tips, and best practices for creating Telegram polls in groups or channels.
- [20 Real-world Chatbot Examples](https://controlhippo.com/blog/ai/chatbot-examples/): Discover chatbot examples that showcase innovation and efficiency. Explore tools to enhance customer engagement and streamline workflows.
- [Ultimate Guide to AI Chatbots for Customer Service + Top Chatbots](https://controlhippo.com/blog/ai/ai-chatbots-for-customer-service/): Discover how AI chatbots transform customer service with automation, personalization, and 24/7 support. Your complete guide to enhancing customer experience.
- [Customer Service Automation: Advantages, Types, Use Cases with Examples](https://controlhippo.com/blog/ai/customer-service-automation/): Explore the types and benefits of customer service automation, along with real-world case studies. Learn how ControlHippo automates customer support.
- [8 Best AI Sales Chatbots to Improve Sales Performance](https://controlhippo.com/blog/ai/ai-sales-chatbots/): Explore the top AI sales chatbots. Learn their benefits, best practices, and how they can drive engagement and conversions for your business.
- [Best AI Chatbots](https://controlhippo.com/blog/ai/ai-chatbots/): Explore best AI chatbots featuring cutting-edge technology for seamless customer support, sales automation, and enhanced user experiences.
- [Top 7 Omnichannel Customer Service Examples](https://controlhippo.com/blog/omnichannel/omnichannel-customer-service-examples/): Discover 7 omnichannel customer service examples that boost satisfaction, streamline processes, and drive growth for lasting customer loyalty.
- [How Does Chatbot Work? Chatbot Architecture Guide](https://controlhippo.com/blog/ai/how-does-chatbot-work/): Learn how does chatbot works, from basic processing to advanced AI responses. Explore chatbot types, architecture & real business applications in this guide.
- [15 Ways To Use AI in Customer Service + Examples](https://controlhippo.com/blog/ai/ai-in-customer-service/): Explore 15 ways to use AI in customer service, from chatbots to analytics. Learn how companies like Amazon and Netflix leverage AI for customer support.
- [10 Best Shared Inbox Software to Manage Team Emails](https://controlhippo.com/blog/email/shared-inbox-software/): Find the top team shared inbox software & tool to boost team collaboration. Get insights on choosing the shared inbox solutions to enhance productivity.
- [Telegram Groups - A Complete Guide](https://controlhippo.com/blog/telegram/telegram-groups/): Learn how Telegram groups can transform business communication. Explore key features, benefits, and tips for creating and managing successful Telegram groups.
- [Omnichannel Customer Journey: Benefits, Challenges, and Steps](https://controlhippo.com/blog/omnichannel/omnichannel-customer-journey/): Understand benefits, challenges, and steps of building a successful omnichannel journey. Learn how to create personalized customer experiences across channels.
- [What is Conversational AI and How Does It Work?](https://controlhippo.com/blog/ai/conversational-ai/): Discover what conversational AI is, how it works, key benefits, and examples. Learn the differences between conversational AI and generative AI in this guide.
- [Generative AI for Customer Service : A Complete Guide](https://controlhippo.com/blog/ai/generative-ai-for-customer-service/): Learn how to implement generative AI customer support. Explore strategies, real-world examples, and 5+ best practices to enhance your service quality.
- [Retail Chatbots Use Cases Examples, Benefits & Tips](https://controlhippo.com/blog/ai/retail-chatbots/): Explore how retail chatbots boost sales, improve customer engagement, and streamline operations with real-world use cases and expert tips.
- [Top 6 AI Chatbot for E-commerce for 2024](https://controlhippo.com/blog/ai/ai-chatbot-for-ecommerce/): Discover the top 6 AI chatbots for eCommerce that boost customer engagement and sales. Explore features, pros, and cons for the best picks.
- [Chatbot vs. Live Chat: Which is Better for Customer Service?](https://controlhippo.com/blog/ai/chatbot-vs-live-chat/): Explore the differences between chatbots and live chat for customer service. Learn which option enhances customer experience and boosts efficiency.
- [10 Ways to Deliver Good Customer Service: Examples & Tips](https://controlhippo.com/blog/ai/good-customer-service/): Learn 10 effective ways to deliver good customer service, build loyalty, and create lasting customer relationships with these expert tips and strategies.
- [Top 8 AI Chatbot Solutions for Your Business](https://controlhippo.com/blog/ai/ai-chatbot-solutions/): Discover leading AI chatbot solutions for automated customer support, streamline workflows, and elevate engagement with smart bots.
- [What Are CRM Workflows? A Complete Guide](https://controlhippo.com/blog/workflow/crm-workflows/): Learn what a CRM workflow is, how it automates tasks, and improves customer interactions. Explore benefits, steps to create, and common challenges.
- [Must-Have Chatbot Features To Transform Your CX Strategy](https://controlhippo.com/blog/ai/chatbot-features/): Learn about chatbot features, including AI, sentiment analysis, and real-time metrics, to enhance customer support and drive business efficiency today!
- [Best 8 Workflow Automation Software](https://controlhippo.com/blog/workflow/workflow-automation-software/): Explore the key features & pricing of the top 8 workflow automation software & tools. Learn how these platforms improve efficiency and boost productivity.
- [RCS vs SMS : How Are They Different?](https://controlhippo.com/blog/rcs/rcs-vs-sms/): Learn the key differences between RCS vs SMS. Get insights into how these messaging technologies compare it's features, benefits, and real-world applications.
- [Top 5 Must-Have Shopify CRMs for Your Online Store](https://controlhippo.com/blog/integration/shopify-crm/): Explore the top 5 Shopify CRMs to simplify your online store management. Learn how it helps you boost sales, simplify customer support, and improve retention.
- [6 Effective Ways Retailers Use RCS](https://controlhippo.com/blog/rcs/rcs-for-retail/): Learn 6 ways to use RCS for retail, from personalized promotions to order updates. Explore how RCS can boost customer engagement and drive sales.
- [13 Top Customer Service Skills Every Business Needs for Success](https://controlhippo.com/blog/ai/customer-service-skills/): Discover essential customer service skills that boost your professional success. Learn how to enhance your interactions and drive better results. Read more!
- [Best 6 AI Customer Support Software](https://controlhippo.com/blog/ai/ai-customer-support-software/): Explore 6 top AI customer support software to automate tasks, reduce response times, and enhance service efficiency for your business.
- [Ecommerce Customer Service: 8 Best Practices To Deliver Exceptional Services](https://controlhippo.com/blog/ai/ecommerce-customer-service/): Find how you can improve your e-commerce customer service with 8 best practices, AI tools, and seamless support strategies to boost satisfaction and loyalty.
- [Omnichannel Marketing Automation: Benefits, Challenges, Tips & Tools](https://controlhippo.com/blog/omnichannel/omnichannel-marketing-automation/): Discover expert-backed strategies to implement omnichannel marketing automation. It has real case studies, tools, and a step-by-step implementation guide.
- [How to Send a WhatsApp Blast Message Using the Business App and API?](https://controlhippo.com/blog/whatsapp/whatsapp-blast-message/): Learn how to send effective WhatsApp blast messages for promotions, updates, and event reminders using the Business App and API.
- [How to Set Up Telegram Auto Reply Messages? [6 Easy Steps]](https://controlhippo.com/blog/telegram/telegram-auto-reply/): Learn how to set up a Telegram auto-reply in 6 simple steps to increase customer engagement and streamline communication with ControlHippo’s automation tools.
- [5 Best WhatsApp Business Alternatives](https://controlhippo.com/blog/whatsapp/whatsapp-business-alternatives/): Explore the top 5 WhatsApp Business alternatives with unique features to enhance customer communication and boost engagement for your brand.
- [Top 8 eCommerce Challenges and Solutions](https://controlhippo.com/blog/omnichannel/ecommerce-challenges/): Discover key eCommerce challenges and effective solutions using omnichannel strategies to enhance customer experience and drive growth.
- [WhatsApp vs. WeChat: Which Messaging App is Best for Your Business?](https://controlhippo.com/blog/whatsapp/wechat-vs-whatsapp/): Discover the key differences between WeChat and WhatsApp for business. Learn about features, privacy, and which app best suits your customer support needs.
- [10 Best Customer Success Tools in 2024](https://controlhippo.com/blog/ai/customer-success-tools/): Discover ten powerful customer success tools to streamline support and enhance customer satisfaction. Find your ideal solution now!
- [SaaS Black Friday Deals: Product Discounts You Can't Miss (Latest 2024)](https://controlhippo.com/blog/general/saas-black-friday-deals/): Looking for the best 2024 Black Friday SaaS deals? Check out the complete list of discounts and offers companies are providing this Black Friday.
- [Escalation Management: Turning Customer Issues Into Opportunities](https://controlhippo.com/blog/ai/escalation-management/): Master customer escalation management with essential strategies, training tips, and metrics to enhance your service and improve customer satisfaction.
- [10 Best Help Desk Software for Businesses](https://controlhippo.com/blog/ai/help-desk-software/): Find the best help desk software for customer service, ticketing, and IT support. Get the perfect solution to enhance your business’s customer experience.
- [Best Live Chat Software for Customer Support in 2025](https://controlhippo.com/blog/ai/live-chat-software/): Find the best live chat software to improve customer engagement and satisfaction. Get top solutions tailored for every business size and need today!
- [Omnichannel Retail Trends in 2025](https://controlhippo.com/blog/omnichannel/omnichannel-retail-trends/): Learn about 8 key omnichannel retail trends, from AI-driven personalization to AR shopping, that are transforming the future of retail.
- [Customer Service vs. Customer Support: Understanding the Key Differences](https://controlhippo.com/blog/ai/customer-service-vs-customer-support/): Discover the key differences between customer service and customer support. Learn how each plays a vital role in enhancing customer satisfaction and loyalty.
- [Human vs. AI In Customer Support: Which is The Better Choice?](https://controlhippo.com/blog/ai/ai-vs-human-intelligence/): Learn about the dynamic interplay between AI and human intelligence in customer support. Find out their pros & cons and how AI augments human intelligence.
- [What is Omnichannel Banking? Why It’s Needed & Benefits](https://controlhippo.com/blog/omnichannel/omnichannel-banking/): Learn what omnichannel banking is, why it's needed, and its benefits. Discover key strategies to implement seamless & personalized banking experiences.
- [10 Best Omnichannel Customer Support Platforms](https://controlhippo.com/blog/omnichannel/omnichannel-customer-support-platforms/): Explore the 8+ best omnichannel support platforms to unify your customer service channels & boost satisfaction. Compare features, pros, and cons with pricing.
- [Top 14 Customer Service Metrics to Track for Success](https://controlhippo.com/blog/ai/customer-service-metrics/): Discover the top 14 customer service metrics to track for success, enhancing satisfaction and loyalty while streamlining support operations effectively.
- [Conversational AI in Healthcare: Use Cases, Benefits, And Challenges](https://controlhippo.com/blog/ai/conversational-ai-in-healthcare/): Learn how conversational AI in healthcare enhances patient engagement, streamlines processes, and addresses challenges. Explore its main benefits today!
- [Omnichannel vs. Multichannel: What's the Difference?](https://controlhippo.com/blog/omnichannel/omnichannel-vs-multichannel/): Discover the key differences between omnichannel and multichannel strategies to optimize your customer experience and boost engagement across all platforms.
- [Top 11 Conversational AI Platforms in 2025](https://controlhippo.com/blog/ai/conversational-ai-platforms/): Discover the best 11 conversational AI platforms of 2025. Learn how to choose the best platform with expert advice and key features.
- [6 Best Chatbots For Facebook Messenger](https://controlhippo.com/blog/messenger/facebook-messenger-chatbot/): Improve your customer service with the best 6 Facebook messenger chatbots. Find the ideal chatbot messenger to fit your business needs.
- [AI Customer Communication: Use Cases, and Examples](https://controlhippo.com/blog/ai/ai-customer-communication/): Learn how AI customer communication enhances service quality across industries. Explore best practices, use cases, and industry examples.
- [8 Types of Chatbots: A Complete Guide](https://controlhippo.com/blog/ai/types-of-chatbots/): Learn about different chatbot types, their capabilities, and how they can streamline operations and improve customer satisfaction.
- [What is Omnichannel Retail? A Complete Guide](https://controlhippo.com/blog/omnichannel/omnichannel-retail/): What is Omnichannel Retail? Learn its benefits, strategies, and real-world examples to enhance customer experience and maximize revenue.
- [Omnichannel Analytics: Everything You Need to Know](https://controlhippo.com/blog/omnichannel/omnichannel-analytics/): Unlock omnichannel analytics to track customer journeys across touchpoints and streamline your strategy with ControlHippo’s powerful tools.
- [How to Get Facebook Messenger Link to Benefit Your Business?](https://controlhippo.com/blog/messenger/messenger-link/): Grow your business with Facebook Messenger Link. Learn the benefits, how to create, share, and use m.me links for better customer engagement.
- [How to Send a Facebook Messenger Broadcast?](https://controlhippo.com/blog/messenger/facebook-messenger-broadcast/): Boost engagement with Facebook Messenger broadcast. Discover benefits, setup steps, and how to automate messages using chatbots effectively.
- [How to Make a Poll on Facebook?](https://controlhippo.com/blog/messenger/how-to-make-a-poll-on-facebook/): Learn how to make a Facebook poll in 2025 to boost engagement, gather audience feedback, and make smarter business decisions in minutes.
- [WhatsApp Business Voice Calls: Improve Your Customer Support](https://controlhippo.com/blog/whatsapp/whatsapp-voice-calls/): Learn how to make WhatsApp voice calls on different devices and its main benefits for businesses. Leverage WhatsApp Voice Call for free international calling!
- [Facebook Messenger Tags: Everything You Need to Know](https://controlhippo.com/blog/messenger/facebook-message-tags/): Learn everything about Facebook Messenger tags! Understand how to use them to organize conversations, improve customer support, and more.
- [How to Make a Poll on Instagram: A Complete Guide](https://controlhippo.com/blog/instagram/how-to-make-a-poll-on-instagram/): Learn how to create an Instagram poll with 5 easy steps. Also, explore the 3 different types of Instagram polls and 5+ ideas to create them.
- [RCS Vs WhatsApp  - Which is the Best for Business Messaging?](https://controlhippo.com/blog/rcs/rcs-vs-whatsapp/): Compare RCS vs. WhatsApp: features, user perceptions, & use cases. Find out which messaging platform suits your business communication needs best!
- [Omnichannel Marketing in Healthcare: A Detailed Guide](https://controlhippo.com/blog/omnichannel/omnichannel-marketing-in-healthcare/): Learn effective omnichannel marketing strategies to boost patient engagement, improve communication, and transform healthcare marketing efforts.
- [How Instagram CRM Helps Businesses Manage Leads?](https://controlhippo.com/blog/instagram/instagram-crm/): Integrate Instagram with your CRM using ControlHippo to streamline interactions, automate responses, and enhance customer engagement efficiently.
- [How to Add WhatsApp Link to Instagram Bio?](https://controlhippo.com/blog/whatsapp/add-whatsapp-link-to-instagram-bio/): Learn how to craft a manual Click to Chat WhatsApp link for Instagram that drives engagement and sparks conversations with your Instagram audience.
- [Omnichannel Customer Service: How It Works, Benefits, and Real-Life Examples](https://controlhippo.com/blog/omnichannel/omnichannel-customer-service/): Discover the benefits of omnichannel customer service with strategies, examples, & expert advice to enhance customer satisfaction and loyalty across industries.
- [How to Create a Poll in WhatsApp?](https://controlhippo.com/blog/whatsapp/how-to-create-a-poll-in-whatsapp/): Learn how to create a poll in WhatsApp with step-by-step instructions and tips to enhance engagement and decision-making within your groups.
- [RCS Messaging Examples And Use Cases](https://controlhippo.com/blog/rcs/rcs-messaging-examples/): Explore 5+ RCS messaging examples and use cases to see how Rich Communication Services can enrich your business communication & customer engagement.
- [How Does Omnichannel Messaging Work? A Comprehensive Guide](https://controlhippo.com/blog/omnichannel/omnichannel-messaging/): Learn how does omnichannel messaging works. Find out how ControlHippo Integrates with omnichannel messaging.
- [WhatsApp Lead Generation - The Complete Guide](https://controlhippo.com/blog/whatsapp/whatsapp-lead-generation/): Find out why WhatsApp is the ultimate tool for generating leads in 2024. Learn how WhatsApp lead generation can impact your sales & grow your business.
- [How To Send Mass DM on Instagram?](https://controlhippo.com/blog/instagram/instagram-mass-dm/): Learn how to send targeted Instagram mass DMs to boost engagement and brand awareness. Understand how ControlHippo can help you send mass DMs on Instagram.
- [How to Turn Off or On RCS Messaging: Complete Guide](https://controlhippo.com/blog/rcs/turn-rcs-messaging-on-off-on-android/): Learn why turn off RCS messaging while traveling prevents extra fees. Follow this step-by-step guide to disable RCS on Iphone & Android for better texting.
- [WhatsApp Vs Instagram: Which is Better for Business?](https://controlhippo.com/blog/whatsapp/whatsapp-vs-instagram/): Discover the difference between WhatsApp and Instagram. Select the right communication platform for your business.
- [How To Create An Instagram Broadcast Channel: A Step-by-Step Guide](https://controlhippo.com/blog/instagram/instagram-broadcast-channel/): Learn how to create an Instagram broadcast channel with our step-by-step guide. Discover tips for setting up, engaging your audience, and more.
- [Where Can You Use WhatsApp Links?](https://controlhippo.com/blog/whatsapp/whatsapp-links/): Explore the diverse applications of WhatsApp links, from websites & social media to customer support & digital ads, to drive engagement across channels.
- [Instagram Automation: Best Tools and Strategies](https://controlhippo.com/blog/instagram/instagram-automation/): Boost your Instagram strategy with automation! Discover top tools, benefits, and tips to save time, grow followers, and enhance engagement.
- [What is Google Business Messaging?](https://controlhippo.com/blog/rcs/google-business-messages/): Learn how Google Business Messaging helps businesses connect with customers in real-time. Explore its features, benefits, and how to get started.
- [13 Tips for Effective Email Communication](https://controlhippo.com/blog/email/tips-for-effective-email-communication/): Check out the top 8 effective email communication tips to improve your email engagement and open rates and how to implement them.
- [22 Best Email Management Practices and Tips](https://controlhippo.com/blog/email/email-management/): Looking to take control of your inbox? Explore 22 powerful email management tips to simplify your workflow and keep your inbox organized, whether at work or home.
- [WhatsApp Business API For Customer Support: A Complete Guide](https://controlhippo.com/blog/whatsapp/whatsapp-business-api-for-customer-support/): Explore the benefits, features, & best practices of WhatsApp Business API for customer support. Find out why ControlHippo is the best WhatsApp API platform.
- [How to Add and Manage Multiple Instagram Accounts Easily](https://controlhippo.com/blog/instagram/instagram-multiple-accounts/): Learn how to add and manage multiple Instagram accounts on one device efficiently using Instagram's native features and advanced tools like ControlHippo.
- [Top 10 WhatsApp Automation Tools](https://controlhippo.com/blog/whatsapp/whatsapp-automation-tools/): Explore 10 leading WhatsApp automation tools. Boost efficiency, engage customers, and scale your business with the right platform for your needs.
- [WhatsApp Broadcast Message Sample: Templates for Your Business](https://controlhippo.com/blog/whatsapp/whatsapp-broadcast-message-sample/): Check out these 20+ effective WhatsApp broadcast message samples to enhance your strategy and engage your audience without overwhelming them.
- [How to Share Instagram Business Account with Multiple Users?](https://controlhippo.com/blog/instagram/instagram-multiple-users/): Learn how to have multiple users on one Instagram account for efficient management, improved security, and improved customer engagement in this complete guide.
- [8 Proven Strategies to Collect WhatsApp Opt-ins for Business](https://controlhippo.com/blog/whatsapp/strategies-to-collect-whatsapp-opt-in-messages/): Boost engagement with WhatsApp opt-ins. Find out their importance, benefits, and practical strategies to collect them effectively for your business
- [Distribution List vs. Shared Mailbox vs. Shared Inbox: Key Differences and Benefits](https://controlhippo.com/blog/email/distribution-list-vs-shared-mailbox/): Explore the key differences between distribution lists and shared mailboxes. Learn which option best suits your team's communication needs and workflow.
- [WhatsApp Vs Facebook Messenger: Which Messaging Platform is Best for Business](https://controlhippo.com/blog/whatsapp/whatsapp-vs-facebook-messenger/): WhatsApp vs Facebook Messenger: which is the best messaging platform is best for your business. What are the key differences between them?
- [Gmail Labels: A Comprehensive Guide To Keep Your Inbox Organized](https://controlhippo.com/blog/email/gmail-labels/): Learn using Gmail labels and organize your inbox efficiently. Automate email categorization, manage shared inboxes, and improve your workflow with these tips!
- [How to Write An Automated Email Response: Tips & Examples](https://controlhippo.com/blog/email/automated-email-response/): Master automated email responses with tips and examples. Learn to create effective auto-responders and manage multiple accounts effortlessly using ControlHippo.
- [What is the Difference Between Live Chat and Messaging?](https://controlhippo.com/blog/ai/live-chat-vs-messaging/): Unable to choose a suitable customer support method? Understand the difference between live chat and messaging, and discover which is better for you!
- [How to Organize Gmail Inbox? 13 Essential Tips and Examples](https://controlhippo.com/blog/email/how-to-organize-gmail-inbox/): Is your Gmail inbox overflowing? Find out how to organize Gmail inbox with our 13 essential tips, with examples, and handle your email with a clutter-free inbox
- [What is Instagram Messenger and How to Use It to Grow Your Business?](https://controlhippo.com/blog/instagram/what-is-instagram-messenger/): Learn what Instagram Direct Messenger is and learn how to effectively use it to engage with your audience and expand your business reach.
- [Instagram Business Chat: A Complete Guide for Businesses](https://controlhippo.com/blog/instagram/instagram-business-chat/): Learn Instagram Business Chat to provide personalized support, increase engagement, and boost sales. Explore the best tool to manage your Instagram account.
- [Instagram Direct Message Link: Reasons To Use And How To Get One](https://controlhippo.com/blog/instagram/instagram-direct-message-link/): Find out how to generate & utilize effective Instagram direct message link to increase leads, streamline customer communication, and accelerate sales!
- [What is RCS Messaging & RCS Chat? A Complete Guide](https://controlhippo.com/blog/rcs/what-is-rcs-messaging/): RCS is an advanced messaging protocol by Google for Android and Apple devices, designed to replace SMS/MMS with interactive features. Explore its benefits.
- [Top 13 Instagram Quick Reply Examples For Businesses](https://controlhippo.com/blog/instagram/instagram-quick-reply-examples/): Tired of repetitive Instagram DMs? Use our top 13 Instagram quick reply examples to create effective pre-written responses that will improve customer service.
- [10 Reasons Why Your QR Code is Not Working](https://controlhippo.com/blog/whatsapp/qr-code-not-working/): Explore 10 reasons why your QR code is not working, from incorrect link addresses to mobile scan issues. Learn how to fix these problems with solutions.
- [How to Set Up Auto Reply DMs on Instagram?](https://controlhippo.com/blog/instagram/instagram-auto-reply/): Learn how to set up auto reply DMs on Instagram! Get step-by-step guidance on how to activate Instagram automated responses via the app and Facebook Meta.
- [Instagram Business Account: Key Benefits and Effective Strategy Guide](https://controlhippo.com/blog/instagram/instagram-business-account/): An Instagram business account is your gateway to better branding. Learn how to set it up, its benefits, and tips to build strong audience connections.
- [13 Excellent Instagram Welcome Messages Examples](https://controlhippo.com/blog/instagram/instagram-welcome-message/): Discover effective Instagram welcome message examples. Learn how to engage new followers with personalized greetings and valuable interactions.
- [How to Get Verified on Instagram?](https://controlhippo.com/blog/instagram/how-to-get-verified-on-instagram/): Want to get verified on Instagram? Follow this step-by-step guide to apply for the blue tick, meet eligibility criteria, and boost your approval chances.
- [Facebook Messenger Group Chat: How To Get Started?](https://controlhippo.com/blog/messenger/facebook-messenger-group-chat/): Learn how to create and manage group chats on Facebook Messenger for Android and web applications. Get step-by-step guidance.
- [How to Add WhatsApp Button on Facebook Page?](https://controlhippo.com/blog/messenger/how-to-add-whatsapp-button-on-facebook-page/): Learn how to connect WhatsApp Business to your Facebook page in 2024. Streamline customer communication and boost engagement with this simple integration.
- [Where to Find Facebook Business Manager Id?](https://controlhippo.com/blog/messenger/facebook-business-manager-id/): Learn how to find the business manager ID of Facebook with two methods. Connect your Facebook Account with ControlHippo for a streamlined process.
- [How to Set Up Facebook Messenger Auto Reply?](https://controlhippo.com/blog/messenger/facebook-messenger-auto-reply/): Learn how to set up effective Facebook Messenger auto-reply to enhance engagement, and simplify customer interactions effortlessly.
- [Facebook Page Welcome Message: A Detailed Guide](https://controlhippo.com/blog/messenger/facebook-page-welcome-message/): Learn the top ways to create a high-converting Facebook page welcome message for your business page. Find out a few examples of personalized welcome messages.
- [Most Popular Messaging Apps in 2025](https://controlhippo.com/blog/omnichannel/popular-messaging-apps/): Learn about the most popular messaging apps in different countries. Read more to know about users of top 7 apps.
- [How to Verify Your Facebook Business Manager Account?](https://controlhippo.com/blog/messenger/facebook-business-verification/): Learn how to verify your Facebook Business Manager account. Make sure the verification process goes smoothly and grant your company access to advanced features
- [How to Create and Manage a WhatsApp Catalog for Businesses?](https://controlhippo.com/blog/whatsapp/whatsapp-catalog/): Discover how to create and effectively manage a WhatsApp catalogue for businesses to enhance customer interaction and boost sales directly from the app.
- [WhatsApp Data Security: WhatsApp's Commitment to End-to-End Encryption](https://controlhippo.com/blog/whatsapp/whatsapp-encryption/): Learn how to securely integrate WhatsApp with a BSP. Ensure compliance, data security, scalability, and efficient communication for your business.
- [How to Manage Multiple Facebook Accounts?](https://controlhippo.com/blog/messenger/multiple-facebook-accounts/): Create and manage multiple Facebook accounts and pages while ensuring compliance. Discover tips for security, organization, and effective use.
- [Pipedrive vs HubSpot: Which CRM is Right For You?](https://controlhippo.com/blog/integration/pipedrive-vs-hubspot/): Compare Pipedrive vs HubSpot to find the ideal CRM for your business. Explore features, pricing and integrate them with WhatsApp to make an informed decision.
- [Top 10 WhatsApp Tools with Pros & Cons | 2025](https://controlhippo.com/blog/whatsapp/whatsapp-tools/): Boost sales, engagement & efficiency with top WhatsApp tools. Streamline workflows & stay competitive with advanced solutions for 2025!
- [How to Restore WhatsApp Messages: A Step-by-Step Guide](https://controlhippo.com/blog/whatsapp/how-to-restore-whatsapp-messages/): Learn step-by-step methods to restore deleted WhatsApp messages on Android and iPhone. Discover how to backup your chats for future security.
- [How To Add Someone on WhatsApp in 5 Minutes](https://controlhippo.com/blog/whatsapp/add-contacts-on-whatsapp/): Learn to add contacts and invite friends on WhatsApp using iPhone or Android devices. Streamline messaging and maximize business efficiency with ControlHippo.
- [How to Assign Message to a Responsible Agent on WhatsApp?](https://controlhippo.com/blog/whatsapp/assign-message-on-whatsapp/): Assigning messages to a specific agent will ensure effective conversation and increase customer satisfaction. Read and learn how to assign messages on WhatsApp
- [10 Best Practices of Customer Communication Management](https://controlhippo.com/blog/ai/customer-communication-management/): Discover the 10 best strategies for effective customer communication management, driving engagement, loyalty, and business growth. Check out expert advice now!
- [How to turn off WhatsApp Read Receipts & Best Practices](https://controlhippo.com/blog/whatsapp/whatsapp-read-receipts/): Discover how to manage WhatsApp read receipts effectively. Learn to turn them off/on and navigate privacy settings for a seamless messaging experience.
- [Telegram Link Generator: How to Get a t.me Link?](https://controlhippo.com/blog/telegram/telegram-link-generator/): Learn how to create, manage, and optimize your Telegram presence effectively. Discover the benefits of generating Telegram link from ControlHippo.
- [WhatsApp Reminders: How to Create and Schedule Them?](https://controlhippo.com/blog/whatsapp/whatsapp-reminders/): Learn all about WhatsApp reminders and their benefits. Understand the steps to create and schedule reminders along with templates.
- [How to Send WhatsApp Business Notifications?](https://controlhippo.com/blog/whatsapp/whatsapp-notifications/): Learn about WhatsApp business notifications, the requirements to send them, and different ways. Find out how to design the best WhatsApp notifications.
- [How WhatsApp Business Can Be Used in Different Industries?](https://controlhippo.com/blog/whatsapp/whatsapp-business-for-different-industries/): Read the blog to learn how using WhatsApp Business can be used by different industries and understand their use cases.
- [How Can Event Organizers Use the WhatsApp Business API for Customer Communication?](https://controlhippo.com/blog/whatsapp/whatsapp-business-api-for-event-organizers/): Read on to learn how WhatsApp Business API for event organizers can help streamline operations and understand how to set it up seamlessly.
- [How To Use WhatsApp Business For Dental Practice Growth?](https://controlhippo.com/blog/whatsapp/whatsapp-business-for-dental-practice/): WhatsApp Dental can be useful to expand your dental clinics in terms of revenue. Understand how dental healthcare can be expanded using WhatsApp.
- [WhatsApp Salesforce Integration Using ControlHippo](https://controlhippo.com/blog/integration/whatsapp-salesforce-integration/): Transform your business with WhatsApp Salesforce integration via ControlHippo. Seamlessly connect platforms, streamline communication, and boost productivity.
- [Top 10 WhatsApp Healthcare Use Cases: A Complete Guide](https://controlhippo.com/blog/whatsapp/whatsapp-healthcare-use-cases/): Explore the top 10 WhatsApp healthcare use cases in this guide. Learn how WhatsApp improves patient care and medical communication.
- [WhatsApp For Fashion & Apparel Brands: A Complete Guide](https://controlhippo.com/blog/whatsapp/whatsapp-for-fashion/): Explore the potential of WhatsApp for fashion. Learn engagement tactics, customer care strategies, content creation, and sales optimization.
- [WhatsApp for Employee Communication: Pros and Cons](https://controlhippo.com/blog/whatsapp/whatsapp-for-employee-communication/): Use WhatsApp for seamless employee communication and a better user experience. Find out the pros and cons of using WhatsApp for business communication.
- [WhatsApp Bitrix24 Integration Using ControlHippo](https://controlhippo.com/blog/integration/whatsapp-bitrix24-integration/): Witness business growth with WhatsApp Bitrix24 integration using ControlHippo. Streamline communication, boost efficiency, and improve business workflow today!
- [WhatsApp Business for Restaurants: A Complete Guide (2024)](https://controlhippo.com/blog/whatsapp/whatsapp-for-restaurants/): When used correctly, WhatsApp for restaurants can optimize efficiency, streamline order management, and enhance customer experience.
- [9 Types of Customers and Strategies to Delight Them](https://controlhippo.com/blog/ai/types-of-customers/): Learn 9 different types of customers you can encounter in your business. Understand their requirements and create a strategy to handle them efficiently.
- [13 WhatsApp Business Description Examples](https://controlhippo.com/blog/whatsapp/whatsapp-business-description-examples/): Craft compelling WhatsApp Business descriptions to attract customers and stand out. Get inspired by diverse examples and learn why a good description is key.
- [Top 12 Customer Messaging Platforms for Teams](https://controlhippo.com/blog/omnichannel/customer-messaging-platforms/): Looking to streamline interactions and enhance customer engagement? A customer messaging platform can help. Discover the best customer messaging tools here!
- [How to Create a WhatsApp Link(wa.me) For My Number for Free?](https://controlhippo.com/blog/whatsapp/create-link-whatsapp-number/): Learn how to create a WhatsApp link to simplify communication. Share your link, enable instant chats, and connect effortlessly with customers or contacts.
- [How to Use WhatsApp Multiple Devices for One Account?](https://controlhippo.com/blog/whatsapp/use-one-whatsapp-multiple-phones/): Use WhatsApp on multiple devices without issues! Follow our step-by-step guide to sync your chats seamlessly across all your phones.
- [How to Create a WhatsApp Broadcast List?](https://controlhippo.com/blog/whatsapp/whatsapp-broadcast-list/): Discover how to use WhatsApp Broadcast Lists for bulk messaging, improved engagement, and better communication with ControlHippo's guide.
- [What is Omnichannel Marketing? Importance, Benefits, And Examples](https://controlhippo.com/blog/omnichannel/omnichannel-marketing/): Learn about omnichannel marketing, its importance, ways to build your omnichannel marketing strategy, and omnichannel examples.
- [Why Your Sales Team Needs WhatsApp Team Inbox?](https://controlhippo.com/blog/whatsapp/advantages-of-whatsapp-team-inbox-for-sales-team/): Discover the key advantages of using a WhatsApp team inbox for sales teams, enhances communication to increased productivity.
- [How to Integrate HubSpot with Telegram Using ControlHippo?](https://controlhippo.com/blog/integration/telegram-hubspot-integration/): Learn Telegram HubSpot integration via ControlHippo for seamless communication, discover key benefits, and set up automation for enhanced efficiency.
- [How to Unban Telegram Number? [With Different Methods]](https://controlhippo.com/blog/telegram/unban-telegram-number/): Learn how to unban your Telegram phone number with our guide, including reasons for bans and steps to remove ban. Get your account back fast.
- [How to Integrate ZOHO crm with Telegram Using ControlHippo?](https://controlhippo.com/blog/integration/telegram-zoho-integration/): Learn about Telegram ZOHO CRM integration using ControlHippo for streamlined communication, enhanced collaboration, and productivity across diverse markets.
- [Best 25 WhatsApp Business Greeting Messages Examples](https://controlhippo.com/blog/whatsapp/whatsapp-business-greeting-message/): First impressions matter! Find out how WhatsApp Business greetings message can boost your brand image and grab 26 message templates to get started.
- [How to Backup Your Telegram Messages?](https://controlhippo.com/blog/telegram/backup-telegram-chat/): Learn how to backup & restore Telegram chats and messages to safeguard your digital conversations against data loss. Know about ways and limits for chat backup.
- [Why Omnichannel Communication is Important and How to Implement It](https://controlhippo.com/blog/omnichannel/omnichannel-communication/): Read our blog to understand the meaning and importance of omnichannel communication strategy and ways to execute it with examples.
- [How to Integrate Slack with Telegram Using ControlHippo?](https://controlhippo.com/blog/integration/slack-telegram-integration/): Integrate Slack with Telegram via ControlHippo for seamless communication. Streamline workflows, centralize notifications, and enhance collaboration.
- [WhatsApp Marketing: Quick Guide for Businesses](https://controlhippo.com/blog/whatsapp/whatsapp-marketing/): Explore key WhatsApp marketing strategies and benefits to boost customer engagement and drive growth. Read our guide now.
- [How to Integrate Pipedrive with Telegram Using ControlHippo?](https://controlhippo.com/blog/integration/integrate-pipedrive-with-telegram/): Learn how to integrate Telegram with Pipedrive using ControlHippo, explore its benefits, and understand the steps to set up Telegram integration
- [Instagram Marketing Strategy Guide: 6 Tips That Actually Work](https://controlhippo.com/blog/instagram/instagram-marketing/): Unlock the secrets of a winning Instagram marketing strategy. Learn techniques to grow your audience, increase engagement, and elevate your brand presence.
- [Telegram Marketing: Key Strategies, Benefits, and Real-World Examples](https://controlhippo.com/blog/telegram/telegram-marketing/): Leverage Telegram marketing and advertising to connect with your audience, build engagement, and grow your brand using targeted campaigns and features.
- [How To Integrate WhatsApp With HubSpot using ControlHippo?](https://controlhippo.com/blog/integration/whatsapp-hubspot-integration/): Learn how to integrate WhatsApp with HubSpot using ControlHippo, explore its benefits, and understand the steps to set up HubSpot integration.
- [How To Integrate WhatsApp with Monday.com CRM using ControlHippo?](https://controlhippo.com/blog/integration/whatsapp-monday-integration/): Learn how to integrate WhatsApp with Monday CRM using ControlHippo for unified communication and optimizing project management.
- [How To Integrate WhatsApp With Zoho Using ControlHippo?](https://controlhippo.com/blog/integration/whatsapp-zoho-integration/): Learn how to integrate WhatsApp with Zoho using ControlHippo to unify communication channels and create a streamlined and collaborative workflow.
- [How to Integrate WhatsApp With Pipedrive using ControlHippo?](https://controlhippo.com/blog/integration/whatsapp-pipedrive-integration/): Ensure efficient lead management and personalized interactions with WhatsApp Pipedrive integration. Discover the Pipedrive WhatsApp integration steps here.
- [How To Integrate WhatsApp with Slack using ControlHippo?](https://controlhippo.com/blog/integration/whatsapp-slack-integration/): Ensure seamless team collaboration and efficient customer query resolution with WhatsApp Slack integration. Discover the WhatsApp to Slack integration steps here.
- [WhatsApp Broadcast Vs. Group: How to Choose Between Them?](https://controlhippo.com/blog/whatsapp/whatsapp-broadcast-vs-group/): Learn the key differences between WhatsApp Broadcast and Groups to choose the best option and navigate both effectively. Read our blog now!
- [How to Get and Use a Virtual WhatsApp Number?](https://controlhippo.com/blog/whatsapp/virtual-whatsapp-number/): Connect with stakeholders on WhatsApp without sharing your personal number using virtual WhatsApp number. Discover how to use virtual number for WhatsApp here.
- [Telegram Broadcast: How to Use Telegram Bulk Messages?](https://controlhippo.com/blog/telegram/telegram-broadcast/): Learn how Telegram broadcast works and how you can use Telegram to send bulk messages. Explore how ControlHippo helps send bulk messages via WhatsApp.
- [How to Generate a Telegram QR Code?](https://controlhippo.com/blog/telegram/telegram-qr-code/): Learn how to Generate a Telegram QR Code and utilize it for business communications. Explore the benefits of QR codes.
- [CRM with Telegram: The Ultimate Guide](https://controlhippo.com/blog/telegram/telegram-crm/): Understand how CRM with Telegram works and how it can help your business simplify the communication process. Learn how to integrate CRM with Telegram.
- [How to use Telegram for Business: A Complete Guide](https://controlhippo.com/blog/telegram/telegram-business/): Learn about Telegram Business and ControlHippo integration, ensuring to revolutionize customer communication. Get a step-by-step guide with features & benefits.
- [WhatsApp vs Telegram: Which One to Choose for Marketing?](https://controlhippo.com/blog/whatsapp/whatsapp-vs-telegram/): WhatsApp vs Telegram: Compare their features, security, and user experience to pick the best messaging platform for you.
- [How to Use Telegram as a Customer Service Channel?](https://controlhippo.com/blog/telegram/telegram-customer-service/): Learn How to Use Telegram as a Customer Service Channel, its importance, different ways to use with examples and, using Telegram with ControlHippo.
- [How to Manage Two or Multiple WhatsApp Accounts on One Phone?](https://controlhippo.com/blog/whatsapp/multiple-whatsapp-accounts/): Learn how to efficiently manage multiple WhatsApp accounts on one device using ControlHippo's unified platform.
- [What Is the Best Time to Send Broadcast WhatsApp in Dubai?](https://controlhippo.com/blog/whatsapp/best-time-to-send-broadcast-whatsapp-in-dubai/): Explore the best time to send broadcast messages and promotional messages through WhatsApp in Dubai, improve open rates, and reach outto more people at once.
- [Best time to Send Broadcast WhatsApp in India](https://controlhippo.com/blog/whatsapp/best-time-to-send-whatsapp-broadcast-in-india/): Timing is everything! Check out our blog to find the best times to send WhatsApp Broadcast messages in India and for expert timing tips.
- [How to Unban WhatsApp Number?](https://controlhippo.com/blog/whatsapp/how-to-unban-whatsapp-number/): Learn how to unban WhatsApp number, different types of WhatsApp bans, and how to request WhatsApp to unban your number using templates.
- [How to Make WhatsApp calls in Saudi Arabia & Best Broadcast Timings](https://controlhippo.com/blog/whatsapp/make-whatsapp-calls-broadcast-saudi-arabia/): Learn how to Use WhatsApp in Saudi Arabia for calls, Best timings and tips to select best timings to send WhatsApp Broadcast Message
- [Difference Between Whatsapp and Whatsapp Business](https://controlhippo.com/blog/whatsapp/difference-between-whatsapp-and-whatsapp-business/): Compare WhatsApp Business vs WhatsApp features to determine the best tool for your communication needs. Read our detailed comparison now!
- [Whatsapp Interactive Messages: How to Set Them Up?](https://controlhippo.com/blog/whatsapp/whatsapp-interactive-messages/): Discover how to create compelling WhatsApp interactive messages templates that enhance customer interactions and boost engagement.
- [7 Ways to Send WhatsApp Messages Without Saving Number?](https://controlhippo.com/blog/whatsapp/whatsapp-without-saving-number/): Discover a hassle-free way to send WhatsApp messages without saving a number. Learn the quick and easy steps to streamline your messaging experience today!
- [WhatsApp WebChat: How to Use WhatsApp Integration with Website?](https://controlhippo.com/blog/whatsapp/whatsapp-webchat/): Discover the power of seamless communication with WhatsApp WebChat. Learn WhatsApp integration with the website effortlessly for enhanced customer engagement.
- [How To Create WhatsApp Business Labels?](https://controlhippo.com/blog/whatsapp/whatsapp-business-labels/): Make customer management simple with WhatsApp Business labels. Organize chats effectively on Android, IOS and Desktop and improve your business communication flow.
- [ControlHippo October'2024 Updates](https://controlhippo.com/blog/general/controlhippo-october-2023-updates/): Get to know ControlHippo's Product Updates in October about more features and CRM Integration to make the software more user friendly.
- [Facebook Messenger CRM: A Detailed Guide | 2024](https://controlhippo.com/blog/messenger/facebook-messenger-crm/): Learn why you should integrate CRM with Facebook Messenger to improve communication. Find out how ControlHippo can boost engagement with Facebook messenger CRM.
- [How to Use WhatsApp for Real Estate Businesses?](https://controlhippo.com/blog/whatsapp/whatsapp-for-real-estate/): Read our blog to learn the benefits of WhatsApp for real estate businesses and the best practices that they follow to enhance communication efficiency.
- [How to Use WhatsApp for Education?](https://controlhippo.com/blog/whatsapp/whatsapp-for-education/): Explore seamless communication and collaborative learning with WhatsApp for education! Discover WhatsApp education benefits and use cases here.
- [WhatsApp CRM Integration: Everything You Need to Know](https://controlhippo.com/blog/whatsapp/whatsapp-crm/): Learn how WhatsApp CRM integration can enhance communication, streamline workflows, and improve customer relationships with actionable insights and tools.
- [WhatsApp for Travel & Hospitality: Enhance Guest Experience](https://controlhippo.com/blog/whatsapp/whatsapp-for-hospitality/): Learn how WhatsApp for Travel & Hospitality can streamline guest communication, simplify bookings, and boost customer satisfaction in the hospitality industry.
- [How to Run Multiple Telegram Accounts on a Single Device?](https://controlhippo.com/blog/telegram/multiple-telegram-accounts/): Multiple Telegram accounts can be important to keep communication efficient. This post discusses how to create multiple telegram accounts on various devices.
- [How to Apply for WhatsApp Green Tick?](https://controlhippo.com/blog/whatsapp/whatsapp-green-tick/): Unlock WhatsApp Green Tick for free! Follow our step-by-step guide to get verified and boost your business credibility today.
- [Omnichannel Customer Engagement: Strategy & Examples](https://controlhippo.com/blog/omnichannel/omnichannel-customer-engagement/): Learn about omnichannel customer engagement and improve customer relationships. Check out different examples of brands implementing omnichannel engagement.
- [How to Use WhatsApp for eCommerce to Achieve 5x Sales?](https://controlhippo.com/blog/whatsapp/whatsapp-for-ecommerce/): Transform your eCommerce business with WhatsApp! Discover steps and benefits to improve customer engagement and drive revenue.
- [How to Leverage WhatsApp for Healthcare in 2025](https://controlhippo.com/blog/whatsapp/whatsapp-for-healthcare/): Optimize health maintenance with WhatsApp Healthcare: Learn to enhance patient communication, telemedicine, and data security for better care. Read our blog now.
- [How Recruiters Can Use Whatsapp for Recruitment?](https://controlhippo.com/blog/whatsapp/whatsapp-recruitment/): Discover how WhatsApp recruitment is transforming hiring processes. Learn key strategies, benefits, and best practices to attract top talent efficiently.
- [How to Get Started with WhatsApp Business API Account?](https://controlhippo.com/blog/whatsapp/whatsapp-business-api-account/): Learn how to use WhatsApp business API account & connect with your customers. Check out how you can activaet WhatsApp Business API with ControlHippo.
- [How to Send WhatsApp Quick Reply Messages?](https://controlhippo.com/blog/whatsapp/whatsapp-quick-reply/): Learn how to send WhatsApp quick reply messages and set up the process using ControlHippo. Check out different quick reply message templates.
- [Best Customer Service Software Platforms](https://controlhippo.com/blog/ai/customer-service-software/): Discover the best customer service software platforms option. Explore features, benefits, & pricing to find the perfect solution for your business needs.
- [10 Best Customer Communication Tools for Businesses](https://controlhippo.com/blog/ai/customer-communication-tools/): Explore the list of the 10 best customer communication tools. Learn about their features, pros & cons with benefits, pricing, & pick the best one.
- [Best 12 Customer Engagement Platform in Sales and Support](https://controlhippo.com/blog/ai/customer-engagement-software/): Explore and compare 12 best customer engagement platforms of 2025,explaining their key features and pricing. Streamline interactions for accelerated growth & satisfaction!
- [12 Best Omnichannel Marketing Platforms for Customer Support](https://controlhippo.com/blog/omnichannel/omnichannel-platforms/): Omnichannel platforms help scale your business by helping them improve customer service quality, boost revenue, and stay ahead of the competitive space.
- [Top 15 WhatsApp Team Inbox Providers for Efficient Team Collaboration](https://controlhippo.com/blog/whatsapp/whatsapp-team-inbox-providers/): Explore the list of the 15 best WhatsApp shared inbox providers. Learn about their features, pros & cons, and benefits, and pick the best WhatsApp team inbox.
- [Choose the Best WhatsApp Business Solution Provider for Your Business](https://controlhippo.com/blog/whatsapp/whatsapp-business-solution-providers/): Check out top 10 best WhatsApp business solution providers in the market. Compare pricing, features and pros and cons!
- [Top 12 WhatsApp Marketing Software Solutions](https://controlhippo.com/blog/whatsapp/whatsapp-marketing-software/): Looking for a dependable WhatsApp marketing service provider? Here's a list of 12 WhatsApp marketing software for managing broadcast campaigns.
- [9 Best WATI Competitors in 2025](https://controlhippo.com/blog/whatsapp/wati-competitors/): Discover top 9 competitors of WATI and explore the best alternatives for WhatsApp business solutions in 2025.
- [How to Create QR Code for WhatsApp?](https://controlhippo.com/blog/whatsapp/qr-code-for-whatsapp/): Create a WhatsApp Group QR Code in just a few steps! Enhance your communication with customers. Perfect for events and promotions.
- [How To Create WhatsApp Business Account? (In Minutes!)](https://controlhippo.com/blog/whatsapp/create-whatsapp-business-account/): Create a WhatsApp Business account effortlessly. Learn to start it on a new number and explore how to convert WhatsApp to Whatsapp Business on iPhone and Android.
- [WhatsApp Communities: What are they and how do you use them?](https://controlhippo.com/blog/whatsapp/create-whatsapp-communities/): Discover the power of WhatsApp communities. Learn how to build engaging groups, foster interactions, and drive growth for individuals and businesses.
- [How to Share WhatsApp Group Link with Customers from Different Devices?](https://controlhippo.com/blog/whatsapp/share-whatsapp-group-link/): Efficiently create and share WhatsApp group links for seamless networking and engagement. Get Expert tips for safe and engaging group management.
- [WhatsApp Auto-Reply: How to Set Them Up?](https://controlhippo.com/blog/whatsapp/setup-whatsapp-auto-reply/): Boost your business with WhatsApp auto-reply! Discover how to set up to handle inquiries 24/7 and enhance customer interactions.
- [How to Backup WhatsApp Business on iPhone and Android: A Complete Guide](https://controlhippo.com/blog/whatsapp/backup-whatsapp-business/): Looking to transfer, export, or backup WhatsApp Business chats data? Check out this how-to guide for Android and iPhone. Find a cross-platform transfer hack.
- [How to Create WhatsApp Surveys to Improve Your Sales?](https://controlhippo.com/blog/whatsapp/create-whatsapp-surveys/): Unlock valuable insights with WhatsApp surveys. Measure customer satisfaction, engage your audience, and make data-driven decisions for business success.
- [WhatsApp for Customer Service: An Exceptional Support Guide](https://controlhippo.com/blog/whatsapp/whatsapp-for-customer-service/): Learn how using WhatsApp for customer service can help different industries provide fast support, and streamline communication for better customer experiences.
- [How to Schedule WhatsApp Messages on Android and IOS Devices?](https://controlhippo.com/blog/whatsapp/schedule-whatsapp-messages/): Discover step-by-step instructions on how to schedule WhatsApp messages on both Android devices and WhatsApp Web.
- [14 Best WhatsApp Marketing Messages Examples that Boost Sales](https://controlhippo.com/blog/whatsapp/whatsapp-marketing-messages-examples/): Discover high-converting WhatsApp marketing messages & examples to boost engagement, and drive sales with real-world, high-impact templates.
- [How to Send 1000 WhatsApp Messages at Once?](https://controlhippo.com/blog/whatsapp/send-1000-whatsapp-messages/): Want to send 1000 WhatsApp messages at once to promote a product or share important information? Check our guide on how to send multiple messages on WhatsApp.
- [WhatsApp Automation: A Step-by-Step Guide](https://controlhippo.com/blog/whatsapp/whatsapp-automation/): Discover how WhatsApp automation can streamline customer communication and enhance engagement. Learn about top tools, benefits, and use cases.
- [How to Send WhatsApp Bulk Messages?](https://controlhippo.com/blog/whatsapp/whatsapp-bulk-messages/): Learn how to send WhatsApp bulk messages efficiently to reach your audience, boost engagement, and streamline your marketing campaigns with top 5 easy-to-use tools.
- [WhatsApp Business Web: How to Use It for Windows and Mac?](https://controlhippo.com/blog/whatsapp/whatsapp-business-web/): Learn how to use WhatsApp Business Web on Windows and Mac. Follow our step-by-step guide to set up, log in, and maximize WhatsApp Web’s potential.

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# Detailed Content


## Pages

### Home Design

> Discover expert tips, strategies, and insights on enhancing customer support and communication with ControlHippo’s omnichannel solution. Stay updated with the latest trends.

- Published: 2023-07-27
- Modified: 2025-06-09
- URL: https://controlhippo.com/blog/

Latest Article Search All Articles Customer Service Telegram WhatsApp More Telegram WhatsApp Instagram Facebook Integration --> See More Article --> jQuery(document). ready(function { // Toggle "More" dropdown jQuery('. view_more_cat'). on('click', function{ jQuery('. view_more_cat_list'). toggleClass('view_more_cat_list_open'); }); jQuery(". category-post-block"). hide; jQuery("#ai"). fadeIn(500); // Set the correct URL when "Customer Service" is active jQuery('. category-list-links a'). attr('href', 'https://controlhippo. com/blog/category/ai/'); const categoryItems = jQuery(". category-list-block . category-list-ul . category-list-li, . view_more_cat_list . ripple_btn"); // Handle clicking of category items categoryItems. click(function { jQuery('. view_more_cat'). removeClass('active_tab'); const datacategory = jQuery(this). attr("data-category"); // Toggle active class categoryItems. removeClass("category-active"); jQuery(this). addClass("category-active"); // Show corresponding content jQuery(". category-post-block"). hide; jQuery(`#${datacategory}`). fadeIn(500); // Update "See More Articles" link dynamically let articleUrl = datacategory === "ai" ? "https://controlhippo. com/blog/category/ai/" : `https://controlhippo. com/blog/category/${datacategory}/`; jQuery('. category-list-links a'). attr('href', articleUrl); // Close the "More" dropdown if it's a dropdown item if (jQuery(this). hasClass('ripple_btn')) { jQuery('. view_more_cat_list'). removeClass('view_more_cat_list_open'); jQuery('. view_more_cat'). addClass('active_tab'); } }); // Close dropdown if clicking outside jQuery(document). on('click', function(e) { if (! jQuery(e. target). closest('. view_more_cat_list_open, . view_more_cat'). length) { jQuery('. view_more_cat_list'). removeClass('view_more_cat_list_open'); } });}); Top Videos How to Use Whatsapp Business With Multiple Users? How to Integrate WhatsApp with Pipedrive? How to Setup Auto Reply in Whatsapp Business? How to Get Started With WhatsApp Business API Account? Watch More jQuery(document). ready(function{ jQuery('. remote-button'). click(function{ var videoUrl = $(this). data('tab'); console. log(videoUrl); jQuery('#video-frame'). attr('src', videoUrl); });}); Convert Conversations into Successful Customers Now! Elevate your customer support with ControlHippo. Serve your global customers and engage with potential leads like a pro. Get...

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## Posts

### 12 Important Customer Service Chat Handling Skills for Agents

> Learn about chat handling and how agents can develop chat handling skills to improve customer experience in your business.

- Published: 2025-06-05
- Modified: 2025-06-05
- URL: https://controlhippo.com/blog/ai/chat-handling-skills/
- Categories: AI Cusotmer Service

Great customer service isn’t just about solving problems—it’s about how you communicate. With 73% of customers saying friendly service improves their brand loyalty, mastering live chat skills is essential. In this blog, we’ll cover 12 key chat handling techniques that help support agents communicate clearly, stay calm, understand customer needs, and respond quickly—ensuring every conversation leaves a positive impression. 12 Chat Handling Skills for Customer Support Agents A good support agent is not someone who just knows the answers but someone who knows how to guide others with patience and care. In a live chat, words are the only tool, so it becomes even more important to be thoughtful and precise. Every message must be written clearly, timed well, and respectful in tone. Below are 12 important chat handling skills that every customer support agent should focus on while working. 1. Strong Communication Skills An agent’s writing must be clear, correct, and easy to follow. Every message should show that the agent understands the problem and is ready to help. It is not enough to type fast — the words must make sense and suit the situation. Using the right words based on what the customer is asking shows that the agent is paying attention. Good writing also avoids confusion, saving time for both sides. Knowing when to keep things simple and when to explain more is a skill that grows with practice. Communication should feel natural and respectful at all times. 2. Fast Typing and Data Entry Speed matters...

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### 5 Best Instagram Chatbots 2025: Free, Paid & No-Code Guide

> Discover the best Instagram chatbot of 2025—free, paid & no-code options to boost engagement, automate DMs, and grow your brand effortlessly.

- Published: 2025-06-04
- Modified: 2025-06-06
- URL: https://controlhippo.com/blog/instagram/instagram-chatbot/
- Categories: Instagram

Businesses can’t afford to ignore the power of direct messaging on social platforms, especially Instagram. With increasing demand for instant responses, Instagram Chatbots are rapidly becoming a must-have tool for brands. In fact, over 987 million people today use AI chatbots for different platforms. This guide will help you explore the best Instagram Chatbots of 2025, both free and paid, and show you how to build them with no code. What are Instagram Chatbots? Instagram Chatbots are automated messaging tools designed to interact with users directly via Instagram Direct Messages (DMs). These bots simulate human conversations and help brands automate responses, qualify leads, answer FAQs, and even guide customers through a sales funnel. Unlike traditional bots, today’s Instagram AI Chatbots are smarter, context-aware, and often integrated with AI for natural conversation flow. This allows businesses to stay available 24/7 and engage users at scale without human intervention using Instagram inbox. How do Instagram Bots Work? Instagram bots are automated tools that perform tasks like liking, commenting, following, and messaging on behalf of users to boost engagement and grow followers more quickly than manual efforts. These bots often target users based on hashtags, locations, or similar accounts, and some use AI to mimic genuine human interactions. Bots automate engagement tasks (likes, follows, comments, DMs, story views). They target users via hashtags, locations, or competitor followers. Advanced bots may use AI for more realistic interactions. Main goal: increase followers and engagement efficiently. Risks include detection, shadow banning, reduced visibility, or suspension. Organic...

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### The Top 11 Customer Service Channels

> Discover the most important customer service channels, who they work best for, and tips to optimize them for better customer satisfaction and loyalty.

- Published: 2025-06-03
- Modified: 2025-06-10
- URL: https://controlhippo.com/blog/ai/customer-service-channels/
- Categories: AI Cusotmer Service

Today’s customers don’t simply want quick responses. They demand support that integrates well into their hectic lifestyles. The good news is that there are numerous ways to interact. Although selecting the best customer service channels can be a task. Getting it right, however, means every interaction must be convenient, useful, and personal. In this blog, we will discuss the most significant service channels for communicating with your customers and how to enhance them to create a customer service experience. Types Of Customer Service Support Models Every business in any industry has a way to serve its customers. How you structure your support model around it plays a huge role in response speed, customer satisfaction, and how well your customer service team handles queries. Let’s have a look at three primary support approaches used by modern service teams: 1. Single-Channel Support In a single-channel support model, your business gives support through just one medium. It usually is in the form of phone support or through email. It is simple, manageable, and cost-effective for small teams. However, there are certain limitations in its accessibility, and it may not align with the preferences of today’s customers. 2. Multi-Channel Support In this model, companies provide assistance through more than one channel, such as email, phone, live chat, and social media. Each channel works independently. Customers can choose which channel they want to use, but their history doesn’t always carry over between multiple platforms. 3. Omnichannel Support Omnichannel support offers more than what multiple channels...

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### How To Create a Telegram Chatbot in 2025: Step-by-Step Guide

> Step-by-step guide to build your own Telegram chatbot in 2025. Automate tasks, boost customer support, and connect with users easily.

- Published: 2025-05-28
- Modified: 2025-06-02
- URL: https://controlhippo.com/blog/telegram/telegram-chatbot/
- Categories: Telegram

Telegram today is one of the fastest-growing messaging apps, which has near about 900 million monthly active users as of 2024. And, chatbots are automated programs which are built to interact with the users, answer their questions, and perform tasks without human help. When you combine the two, you get Telegram chatbots. These are smart assistants right inside the app that help businesses and communities connect with their users quickly and easily. In this blog, we’ll explore the world of Telegram chatbots, why they matter, and how to create Telegram bot. What Is A Telegram Chatbot? A Telegram AI chatbot is a computer program that runs inside the Telegram app and can talk with users automatically. It is like a virtual assistant that you can chat with. The bot can answer questions, send messages, help with tasks, and even accept commands that you want to give. The best thing about this is that it does all this without a real person needing to respond. Telegram bots are quite useful for businesses and communities these days. They automate many processes, saving them time and making communication easier right inside Telegram. Benefits Of Using a Telegram Chatbot Telegram has more than 1. 5 million bots, which are made by developers around the world. Concurrently, they offer many advantages for businesses, community managers, and even small businesses looking to improve communication. Some benefits are as follows: 1. Saves Time and Effort When the responses are automated, it means that the bot handles the...

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### What is Customer Relations? Definition, Importance & Benefits

> Explore strategies to improve customer relations, boost loyalty, and enhance customer satisfaction for long-term business growth.

- Published: 2025-05-23
- Modified: 2025-06-02
- URL: https://controlhippo.com/blog/ai/customer-relations/
- Categories: AI Cusotmer Service

Customer relationship refers to interactions and practices aimed at having long-term customer relationships, ensuring their satisfaction, and building loyalty through an effective customer service team. 73% of consumers say a good experience is key in influencing their brand loyalty. This blog explains the importance of customer relations, its important role in modern businesses, and the benefits of positive customer relations. Whether you are a small startup or a large enterprise, understanding customer relationships and increasing overall customer experience will be important to stay ahead in a competitive market. What are Customer Relations? Customer relations refer to strategies and practices that help businesses create and maintain strong, positive relationships with their customers. This focuses on the management of customer relations and interactions between a business and its customers. Which aims to improve satisfaction, increase communication, and promote trust while meeting customers' expectations. At its core, customer relationships are about creating a meaningful experience that makes customers feel valuable and appreciated. A good customer relationship strategy involves not only providing a great service. This also requires estimating customers' needs, addressing concerns spontaneously, and providing solutions. Customer Relations vs. Customer Service Customer relations and customer service are closely related but serve different purposes in fostering positive relationships. Both are crucial for customer satisfaction, but they function in distinct ways. Customer relations is about building long-term relationships with customers, promoting positive customer relations in the process. It focuses on ongoing engagement and creating positive experiences. Customer relations go beyond solving problems and play a...

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### 5 Best Customer Acquisition Strategies to Acquire Customers

> Check out the most valuable consumer acquisition strategies to attract, retain, and convert high-value clients.

- Published: 2025-05-21
- Modified: 2025-05-22
- URL: https://controlhippo.com/blog/ai/customer-acquisition-strategies/
- Categories: AI Cusotmer Service

Growth isn’t about how many clients you reach, but it's more about how many you acquire. A large number of businesses chase vanity metrics while ignoring what really drives growth — acquiring customers who convert, stick around, and fuel profitability. It’s no surprise that 57% of marketers consider customer acquisition a critical part of their marketing budget. Here’s a question for you: Are your acquisition efforts bringing in high-value customers, or just filling a funnel with noise? This article is a results-driven guide with five proven customer acquisition strategies you can implement to tighten your funnel and maximize ROI. What is Customer Acquisition? Customer acquisition refers to the strategy of how your business brings paying customers. Simply, when customers make their first purchase or subscribe to your service, you have acquired them. It mainly covers all touchpoints across the entire customer journey, starting from the first click to the final sale. A solid customer acquisition strategy can help your business grow its customer base and amplify profitability. All in all, client acquisition is not only about boosting numbers. It’s about finding ideal customers who stay and become loyal brand advocates throughout their customer lifetime journey. How the Customer Acquisition Funnel Works? The client acquisition funnel builds the path that a prospective customer follows. Starting from the first interaction to converting into a satisfied customer, the funnel pinpoints every crucial step. 1. Awareness Awareness is an introductory stage. Here, your brand gains visibility via social media posts, YouTube videos, paid customer...

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### 7 Healthcare Workflows to Improve Patient Care

> Automate healthcare workflows for better patient care and efficiency. Explore 7 healthcare workflow examples.

- Published: 2025-05-20
- Modified: 2025-06-10
- URL: https://controlhippo.com/blog/workflow/healthcare-workflows/
- Categories: Workflow Automation

In the healthcare industry, missed appointments cost time and break patient trust. Manual processes slow things down across departments, hindering better patient outcomes. Staff struggle with repetitive tasks and rising workloads. Administrative staff can benefit from automated workflows, reducing their workload and improving efficiency. Patients face delays and often feel ignored. Errors happen more often when workflows are scattered or manual. These issues impact care quality, team morale, and your reputation. In this blog, we’ll explore 7 healthcare workflow automation solutions worth automating and how ControlHippo helps you do it with ease. What Are Healthcare Workflows? Healthcare workflows are step-by-step processes followed in hospitals, clinics, and labs. They guide how information and tasks move between people or systems. From scheduling a visit to clinical workflow automations and applications, updating medical records, everything follows a set path. When workflows are clear, teams work faster and patients get improved health outcomes. When they’re broken, delays and mistakes are common. Structured workflows are essential for successful care delivery, ensuring that each phase, from identifying patients in need to monitoring outcomes, is efficiently managed. There are two main types of workflows: Manual Workflows rely on human effort. Staff members handle tasks like phone calls, paperwork, or verbal updates. Everything is tracked manually, often across different tools. This leads to delays, missed steps, and data loss. Manual workflows are harder to monitor and scale. Automated Workflows use software to move tasks from one step to the next. Workflow Automation for healthcare reduces human dependency and...

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### How to Build a WhatsApp Chatbot for Your Business (2025 Guide + Tools)

> Learn everything you should know about WhatsApp chatbot, including benefits, use cases, how to build one for your business, and the best options available!

- Published: 2025-05-16
- Modified: 2025-05-22
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-chatbot/
- Categories: WhatsApp

With over 2. 5 billion active users, WhatsApp has become a gateway to ample customer engagement opportunities. In fact, with a 98% open rate, customers are more likely to engage and click your messages when you approach them on WhatsApp. So, WhatsApp chatbot is the smartest way to leverage the potential of this platform. Your business can automate responses, qualify leads, and deliver real-time experiences with this bot. In this guide, you’ll discover the benefits, how to build a WhatsApp chatbot, and the top alternatives available in the market. What is a WhatsApp Chatbot? An AI WhatsApp chatbot is an automated assistant powered by artificial intelligence and natural language processing that interacts with customers via WhatsApp. It handles routine tasks like answering common customer questions, guiding users through options, or offering personalized product recommendations. By integrating with your WhatsApp business account through the WhatsApp Business API, you can streamline customer communication and deliver a peak customer experience. Types of WhatsApp Chatbot Always analyze your business needs and then only choose the chatbot that matches your requirements. Here are 3 major categories of WhatsApp chatbots: 1. Rule-Based Chatbots These bots follow pre-programmed rules and fixed conversation flows. They respond to specific keywords or choices. Hence, they are ideal for simple FAQs and basic customer support. 2. AI-Powered Chatbots Using natural language processing, these WhatsApp bots understand context and intent, which makes them ideal for more human conversations. AI-powered bots can answer complex queries and learn from interactions to constantly improve. 3....

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### How To Use WhatsApp Business With Multiple Users?

> Looking to assign customer conversations to different team members? Do it via WhatsApp Business multiple users (free). Check out this how-to guide for details.

- Published: 2025-05-16
- Modified: 2025-05-18
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-business-multiple-users/
- Categories: WhatsApp

If you're running a business today, no matter the size, connecting with your customers on platforms they already use is very important. For many, WhatsApp is the preferred channel. However, when you have several team members needing access to chat with customers, a common question comes up: Can multiple users use WhatsApp Business at the same time? Yes, but the answer depends on how you're using it. In this blog, we will break down the various ways to use WhatsApp Business with multiple users, through WhatsApp Shared Inbox and more. Let's get into it. At A Glance: WhatsApp Business Options The best solution depends on your team size, customer volume, and workflow needs: WhatsApp Business Multiple Users for Micro & Small Businesses via App If you are a micro or small business, you have been using multiple WhatsApp Business accounts. It is a useful tool for small businesses. You can respond to customers without the complexity of a full-on system. And, the app allows access from more than one device. Using the standard WhatsApp Business App, you can have: 1 phone as your primary device multi-user login up to four devices, like desktops or tablets That's a total of 5 devices you can use WhatsApp Business simultaneously as a multi-device functionality. If you want to upgrade to WhatsApp Business Premium, linking multiple devices up to 10 becomes easy. It gives your team greater flexibility as you continue to avoid switching to the API version. So, for small businesses looking to...

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### Customer Service in Banking : A Complete Guide

> Discover top strategies to improve customer service in banking, explore challenges, trends, and examples, and enhance CX with effective solutions.

- Published: 2025-05-16
- Modified: 2025-05-19
- URL: https://controlhippo.com/blog/ai/customer-service-in-banking/
- Categories: AI Cusotmer Service

To gain a competitive edge, financial institutions face increasing pressure to deliver exceptional customer service that not only attracts new clients but also keeps existing ones loyal. As digital banking becomes more prevalent and customer expectations evolve, the way banks provide service has transformed significantly. Gone are the days when customers were content with basic services and long wait times. Today’s customers demand personalized, efficient, and seamless experiences. Let's dive into it: Why is Customer Service Important in the Banking Industry? Customer service in banking serves as a channel through which customers can be retained, trust built, and long-term relationships be maintained. Let’s understand how customer service plays an important role in the banking industry: 1. Impact On Customer Retention Good customer service is important as it helps in retaining clients. Around 78% will do business with the company if the customer service is of excellent quality. Consequently, this indicates the need to offer high-tech services to increase customers' loyalty. 2. Build Trust Trust is the foundation of the banking business. Building trust will create a more conducive environment for banks to build robust relationships. This will result in strong client numbers and, ultimately, powerful banking institutions. 3. Competitive Advantage The increased popularity of challenger banks and fintech solutions is making traditional banks face more competition. To stay competitive, the customer service team in banks must prioritize personalized experiences, proactive communication, and efficient problem-solving strategies to meet rising customer expectations. 4. Influence On Customer Experience Customer experience in banking is...

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### How To Create A Customer Experience Strategy In 8 Easy Steps?

> Learn how to create a customer experience strategy in 8 steps. Discover strategy frameworks, examples, and methods to enhance loyalty and satisfaction.

- Published: 2025-05-15
- Modified: 2025-05-14
- URL: https://controlhippo.com/blog/ai/customer-experience-strategy/
- Categories: AI Cusotmer Service

Customers expect more than a product; they seek customer advocacy in their interactions, reflecting their customer expectations, which ultimately drives customer loyalty. They expect a seamless experience. Every touchpoint matters. Without a clear strategy, businesses risk losing loyalty. Customers will turn to competitors if their expectations aren’t met. A well-crafted strategy ensures a positive customer experience by addressing pain points, improving satisfaction, and building trust. In this blog, we’ll show you 8 simple steps to create a customer experience strategy that exceeds expectations and keeps customers coming back. What Is a Customer Experience Strategy? A customer experience strategy framework outlines a plan to enhance customer interactions with your brand. It ensures every touchpoint is aligned with their needs. It’s not just about products; it’s about creating a seamless, positive experience. From the first touch to post-purchase support, the goal is consistency. A good strategy builds customer loyalty. It assists your business in engaging with customers throughout every phase. Key elements of a customer experience strategy, as outlined by the leadership team, include: Understanding customer needs: Know your customers. Gather data and insights to personalize experiences. Mapping the customer journey: Identify significant touchpoints. Optimize each one for a smoother customer journey. Empower employees: Equip your team to deliver great AI in customer service. Leveraging technology: Use CRM systems and chatbots to improve interactions. With a solid CX strategy, you create happy customers and loyal customers. It makes sure your brand stands out by delivering value at every step. The customer experience...

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### 8 Best Customer Experience Platforms In 2025

> Uncover the top customer experience management software for 2025. Learn how these boost customer satisfaction and streamline support processes.

- Published: 2025-05-13
- Modified: 2025-06-02
- URL: https://controlhippo.com/blog/ai/customer-experience-platforms/
- Categories: AI Cusotmer Service

Businesses are finding it difficult to meet the increasing customer expectations. Customer annoyance and inefficiencies can result from managing interactions across several channels. This issue is resolved by a customer experience platform, which streamlines processes and centralizes communication. These platforms enable businesses to provide seamless, personalized experiences at scale. For example, AI Chat Assistants can enhance customer service by providing real-time support. In this blog, we’ll cover the best customer experience platforms for 2025, highlighting the customer experience software. That can help you improve service and boost satisfaction. What is a Customer Experience Platform? A customer experience platform (CX Platform) is meant to assist businesses in managing and enhancing every touchpoint or interaction with customers. By tying together data from various touchpoints, a CX Platform provides a panoramic view of the details of the customer journey, allowing the business to fine-tune and personalize the experience. The ultimate objective of a CX platform is to forge deep bonds with loyal customers with the goal of converting those relationships into loyalty and retention. This streamlined communication provides a recipe for excellent customer service worthy of the branding. Sales teams reap benefits from this streamlining of interactions and engagement with the respectable customer base. Integrating tools like AI-driven customer service solutions further strengthens this by enabling faster, more efficient responses that keep customers satisfied and engaged. Importance Of A Customer Experience Platform A Customer Experience Platform is essential for businesses aiming to provide consistent, efficient, and personalized customer service. These platforms help businesses...

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### What Are AI Agents? Definition, Types, And Use Cases

> AI agents are more than chatbots—they think, act, and improve. Read how they work, their types, and why businesses rely on them.

- Published: 2025-05-12
- Modified: 2025-05-12
- URL: https://controlhippo.com/blog/ai/what-are-ai-agents/
- Categories: AI Cusotmer Service

Have you heard the term “AI Agent” and wondered – is it just another chatbot? Not exactly. AI agents are smarter, goal-driven systems that can think, act, and make decisions on their own. They range from answering queries to automating complex tasks. They are changing the way businesses operate, quietly and efficiently. In this blog, you will learn what are AI agents, how they work, and how they differ from chatbots. Most importantly, what value can they add to your business and workflows? What are AI Agents? In simple words, an AI agent is a computer program that can think, act, and make decisions on its own in order to complete a task. It is like a smart assistant that understands what is going on, what can be done, and then it does it. All of this, without needing a human help every time. For example, a voice AI agent can answer a customer call, understand what the caller is saying, and give the right response. Some intelligent agents work with natural language processing (NLP) to understand and respond to human queries. In contrast, other agents handle more structured tasks like routing customer queries or optimizing customer management systems. These agents reduce the need for constant human intervention and enhance decision-making and customer satisfaction. As a result, businesses use them to lower operational costs, boost productivity, and create more engaging user experiences. How do AI Agents Work? Basically, AI agents follow a simple and powerful loop: perceive, decide, and act....

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### Use Copilot on WhatsApp to Assist Support Agents

> Discover how to use Copilot for WhatsApp to assist agents, streamline replies, manage chats faster, and boost productivity—securely and privately.

- Published: 2025-05-03
- Modified: 2025-06-10
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-copilot/
- Categories: WhatsApp

Staying on top of customer conversations can feel like a never-ending task. There are so many conversations to look after, both in personal and group chats. And since you need to respond quickly, you often feel overwhelmed. But what if managing those conversations was easier? That's the purpose of Copilot for WhatsApp! With your AI assistant, you can manage your messages more effectively by receiving instant and smart responses and delegating tasks. In this blog post, we’ll look at how WhatsApp Copilot works and how you could communicate with customers and leaderboard top community members differently. What Is Copilot For WhatsApp And How Does It Work? Copilot for WhatsApp is an AI assistant that integrates into your WhatsApp for better conversations. It is powered by artificial intelligence enabled through the WhatsApp Business API, meaning you don't need to download an app or use a different platform. Once you have AI Copilot directly set up, you can allow the AI to assist you in real time by providing responses, revealing smart suggestions, and creating images (with DALL-E 3) or analyzing photos you upload. You can ask generic questions or get help with creating a post for social media or opening lines for messages. You can also get assistance with data, analysis, and managing tasks. The more time you spend with it, the better it aligns with your preferences. It evolves with you to provide helpful and personalized assistance each time you use it. And with everything directly in WhatsApp, you can...

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### What is a Customer Success Manager & How to Become One?

> Discover what a Customer Success Manager does, key skills, salary, and how they boost loyalty, drive revenue, and support customers post-sale.

- Published: 2025-04-30
- Modified: 2025-05-28
- URL: https://controlhippo.com/blog/ai/customer-success-manager/
- Categories: AI Cusotmer Service

Ever wonder who keeps customers happy after the sale? That’s the customer success manager. These professionals build strong client relationships. They ensure customers get maximum value from products throughout the customer journey. The demand for this role continues to increase, with 90% of companies now having customer success manager roles. Customer success managers guide clients through their entire journey. They solve problems before they happen. This role blends communication, strategy, and technical know-how. Want to become a customer success manager? In this blog, we’ll break down customer success roles, responsibilities, required qualifications, and average salary. Let’s dive in! What Does a Customer Success Manager Do? A customer success manager (CSM) acts as the bridge between a company and its customers. Their primary goal is to ensure that clients receive maximum value from their products or services while fostering lasting relationships. Some of the main customer success responsibilities are listed below: 1. Onboarding New Customers Customer success managers guide new clients through setup and training. This includes conducting product walkthroughs, addressing initial questions, and establishing clear usage goals. 2. Building Client Relationships Customer success managers check in regularly, not just when issues arise. They learn customer goals, challenges, and preferences and act as a trusted advisor. 3. Monitoring Account Health They track product usage, customer satisfaction levels, and renewal dates. If a client isn’t engaging enough, the CSM steps in early to fix problems before they escalate. 4. Driving Renewals & Upsells Customer success managers help improve customer retention by proving...

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### Enterprise Chatbots : Features, Benefits, and Common Use Cases

> Empower your teams with AI-driven enterprise chatbots. Transform support, save 250+ agent hours, and drive smarter customer conversations.

- Published: 2025-04-28
- Modified: 2025-06-10
- URL: https://controlhippo.com/blog/ai/enterprise-chatbots/
- Categories: AI Cusotmer Service

Running a business means juggling countless tasks—responding to customer inquiries, managing leads, and ensuring round-the-clock support. But what if you had a digital assistant that could handle all of this easily? That’s where enterprise chatbots come in. They can assist users in real time, automate workflows, and even adapt to different communication styles, making every interaction feel smooth and effortless. But how do these chatbots actually work? And, more importantly, how can they drive business growth? Let’s break it down. What is an Enterprise Chatbot? An enterprise chatbot is an AI-based software application that automates interaction and tasks in a company. In contrast with chatbots that generally deal with simple customer queries, enterprise chatbots tend to be of greater depth. They process huge amounts of data, provide intelligent responses, and interface with a multitude of business systems, including CRMs, ERPs, and marketing platforms. Think of them as smart virtual assistants who streamline processes across various departments, including customer service, sales, HR, and IT. Core Technologies Behind AI-powered Enterprise Chatbots The work behind enterprise chatbot platforms comes from a mix of advanced technologies, including: 1. Artificial Intelligence (AI) – The Brain of the Chatbot The driving force of enterprise chatbots is AI, which allows the system to comprehend the motivation, process queries, and provide meaningful responses. Unlike traditional scripted bots, AI-powered chatbots, based on data ingestion, pattern recognition, and intelligent decision-making, improve conversations. They can combine different styles of communication and make the interactions quite humanlike and interesting for a conversation....

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### What are Agentic Workflows in AI? A Detailed Guide to Automation

> Agentic workflows are AI-driven task sequences that adapt and make decisions. This guide explains their benefits, patterns, and real-world business use cases.

- Published: 2025-04-25
- Modified: 2025-04-28
- URL: https://controlhippo.com/blog/workflow/agentic-workflows/
- Categories: Workflow Automation

From time to time, something comes along and changes the way businesses work. Agentic workflows are one of those things. The concept of agent workflows is simple: what if your software could think and decide, and act independently like a reliable co-worker? We’re not talking about basic automation that follows a fixed script. It is about AI agents that understand what needs to be done, break it down, and figure out the best way to get there. In this blog, I will explain what agentic workflows are, how they differ from automation, and most importantly, why they matter. What Are Agentic Workflows In AI? Agentic workflows in AI are defined as intelligent systems that can initiate and solve complex tasks on their own, with no or very little human help. These intelligent solutions do not follow a simple step or series of pre-mapped steps. Instead, they break down complicated problems into smaller pieces, reason their way through, and adapt in real-time as things change. They’re powered by techniques like advanced prompt design, chain-of-thought reasoning, and self-reflection that allow the AI to think through problems, make decisions, and update next steps. Agentic workflows can involve multiple AI agents working together, each with a specific role, forming a well-orchestrated system that solves problems efficiently. According to Garnter, by 2028, 33% of enterprise software applications will include agentic AI. Here’s what differentiates agent workflows from traditional automation: Key Components Of Agentic Workflows For agentic workflows to be successful, many components need to work...

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### What is a Customer Satisfaction Score (CSAT) and How to Measure It?

> Want to improve your customer experience? Learn how to use the Customer Satisfaction Score (CSAT) to measure and boost customer satisfaction.

- Published: 2025-04-24
- Modified: 2025-04-29
- URL: https://controlhippo.com/blog/ai/customer-satisfaction-score/
- Categories: AI Cusotmer Service

Have you ever wondered why your customers come back? Ultimately, it boils down to the level of satisfaction they experience after interacting with your company. To understand what makes them come back, you need to measure their satisfaction at key moments. CSAT, or the Customer Satisfaction Score, helps you find this. It provides clear insights into how customers feel after different interactions along their journey, which include experiences such as a support call, a sales chat, or onboarding a product. Let’s see how CSAT works and how to make it an important part of your customer experience program. What Is CSAT Score? The Customer Satisfaction Score is a metric that informs you about how satisfied customers are after engaging with your business. It answers the question, “How satisfied were you with your experience? ” Customers give their rating using a rating scale, usually from 1 to 5 or 1 to 10. The greater the number, the more satisfied the customer feels. The rating system is simple and quick. It is mostly used after a specific interaction, such as a customer support call, product delivery, or an onboarding process. It literally means Customer Satisfaction. And it’s one of the key customer satisfaction metrics to understand how your services align with customer expectations. Why does CSAT matter for businesses? It matters for businesses because it provides data that is based on real-time feedback about how your customers feel. It shows what you’re doing right and where you need to improve. By tracking...

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### Top 10 HR Chatbots for 2025: Benefits & Use Cases

> Discover the top 10 HR chatbots for 2025! Learn how they streamline HR tasks and improve employee engagement. Find the best fit for your business.

- Published: 2025-04-23
- Modified: 2025-04-23
- URL: https://controlhippo.com/blog/ai/hr-chatbots/
- Categories: AI Cusotmer Service

HR departments handle many daily tasks, from answering employee questions to managing payroll and recruitment. As companies grow, these responsibilities become more challenging to manage manually. That’s where HR chatbots come in. In 2025, more companies are using chatbots to speed up HR processes. But with so many choices out there, how do you know which one is right for your business? In this blog, we’ll look at the top 10 HR chatbots, how they help, and why they’re becoming a must-have for modern workplaces. Top 10 HR Chatbots for 2025 HR chatbots are becoming more popular; 66% of HR leaders believe chatbots improve employee engagement, and 50% of HR leaders have implemented or are considering using them. With so many options available, choosing the right HR chatbot depends on what your business needs. Some focus on recruitment, while others handle internal HR tasks like leave management or employee engagement. Below, we’ll explore 10 of the best HR chatbots in 2025, highlighting their features, benefits, and drawbacks. 1. ControlHippo ControlHippo’s AI Chat Assistant is designed to handle employee queries, automate HR tasks, and improve response times. It reduces manual work by offering self-service options, document management, and workflow automation. With smart analytics and multi-platform integration, businesses can streamline HR processes and enhance overall efficiency while providing employees with instant support. Pricing Basic: FREE Bronze: $20 Per User/Month Silver: $28 Per User/Month Gold: On Request 2. Mya Mya is a recruitment-focused HR AI chatbot that engages with job candidates, answers their...

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### How to Identify and Fulfill Customer Needs?

> Discover the types of customer needs and strategies to identify and fulfill them for improved customer experience, loyalty, and long-term business success.

- Published: 2025-04-22
- Modified: 2025-04-25
- URL: https://controlhippo.com/blog/ai/customer-service-needs/
- Categories: AI Cusotmer Service

Amazon transformed from an online bookstore to an e-commerce giant by identifying that their target customers wanted more convenient shopping experiences. They even fulfilled these needs with features like one-click purchasing and an AI shopping assistant. Now, think about your business. Are you doing enough to understand your customers' needs? Whether you're a small startup or an established brand, identifying your target audience's needs and addressing them is crucial for your success. In this article, we'll explore the main categories of customer needs and help you identify them to deliver a better customer experience. What Are Consumer Needs? Consumer needs are the basic requirements that customers expect while purchasing a product or service. Your ability to comprehend these needs can bring positive outcomes for your business. These customer needs can be both tangible, such as a product's packaging or pricing, and intangible, such as instant resolution to the customer's pain points or complaints. However, the failure of businesses to understand these customer needs may result in loss of loyalty, dissatisfaction, anger, damage to reputation, and, eventually, lost sales. While taking proactive actions to fulfil consumer needs may empower your brand to earn more revenue as well as profit. Types of Common Customer Needs You Should Know Recognizing various types of customer needs is the backbone of delivering out-of-the-box customer services. We have identified 15 important consumer needs that your company should focus on by referring to different customer surveys. 1. Functionality When clients order certain products or services, they have...

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### 7 Reasons To Choose ControlHippo for Business Communication

> Want better business chats across channels? See why teams pick ControlHippo—7 solid reasons that make communication faster, smarter, and easier.

- Published: 2025-04-22
- Modified: 2025-04-22
- URL: https://controlhippo.com/blog/general/why-choose-controlhippo/
- Categories: General

There’s no shortage of tools claiming to solve business communication. But most of them either overpromise or underdeliver, especially when it comes to sales and support conversations across multiple channels. ControlHippo’s AI tools take a more focused approach. It’s built to help fast-moving teams talk to customers faster, reply smarter, and stay organized without switching tools or digging through scattered threads. Here’s why more businesses are switching to ControlHippo and why it might be the right choice for your business too. 1. AI Chatbot For 24/7 Conversations Your customers don’t always message during business hours. And now, you don’t need to be online to respond! ControlHippo’s AI chatbot keeps the conversation going, even when your team’s off the clock. As per ControlHippo’s 2024 research study, chatbots manage up to 67% of customer questions on their own, delivering quick responses and cutting down on wait times. With ControlHippo, it’s easy to build automated chat flows using a drag-and-drop, no-code builder. You can guide website visitors, resolve basic questions, collect contact information, or even offer product recommendations, all without human help. And it works across web chat, WhatsApp, Instagram, and more, so customers always get consistent answers, no matter where they reach out. The result? Shorter wait times, more qualified leads, and happier customers who feel supported 24/7. 2. AI Chat Assistant For Lead Engagement ControlHippo’s AI chat assistant engages leads and handles queries instantly using the AI-powered knowledge base. It qualifies leads, provides accurate replies, and routes conversations to the right...

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### How to Build a Chatbot Workflow: Steps, Examples, and Flow Diagrams

> Learn how to build a chatbot workflow with steps, best practices, flow diagrams, and real examples to create seamless, goal-driven conversations.

- Published: 2025-04-18
- Modified: 2025-04-24
- URL: https://controlhippo.com/blog/workflow/chatbot-workflows/
- Categories: Workflow Automation

Whether you're creating a customer service bot, a lead generation assistant, or a product recommendation engine, a well-defined chatbot workflow is the backbone of a successful conversational experience. The purpose of a chatbot isn't just to respond—it’s to guide users, answer user queries, and meet objectives with minimal friction. To achieve this, you need a clear conversational flow—one that anticipates user needs and provides the right responses at every turn. What is a Chatbot Workflow? A chatbot workflow is a visual or logical representation of the steps a chatbot takes to interact with users. It outlines how a chatbot will respond to user inputs, direct conversations, and perform actions based on predefined triggers. It’s the conversation flow chart that determines the structure of a chatbot’s interaction, deciding what happens when a user says "hello," asks a question, or reaches a decision point. A well-structured chatbot workflow ensures: Users receive timely and relevant responses The bot understands and manages different intents and paths The conversation doesn’t hit dead ends Business goals are achieved (lead capture, sales, support resolution) For example, a customer support bot may follow a chatbot flow diagram that includes greetings, problem identification, FAQ routing, and escalation to human agents. How to Design a Chatbot Conversation Flow? Designing a chatbot isn’t just about writing clever lines—it’s about structuring an intuitive and goal-oriented conversational flow. Here’s a step-by-step guide on how to design chatbot conversation flows that work: 1. Define Your Goal The first step in designing any chatbot workflow...

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### Customer Retention: Key Metrics, Strategies, and Benefits

> Discover what customer retention is, key metrics to track, proven strategies, and real-world examples to keep your customers loyal and engaged.

- Published: 2025-04-15
- Modified: 2025-04-15
- URL: https://controlhippo.com/blog/ai/customer-retention/
- Categories: AI Cusotmer Service

Acquiring new customers is important, but retaining existing ones is essential for long-term success. Customer retention refers to a company’s ability to keep its customers over time. It’s not just a buzzword; it’s a key driver of profitability, brand loyalty, and sustainable growth. In fact, retaining a customer is more cost-effective — often five to 25 times cheaper than acquiring a new one. In this blog, we’ll explain customer retention, explore the most important metrics to track, and highlight strategies for keeping your clients coming back. Why Customer Retention is Crucial for Business Growth? Focusing solely on customer acquisition can be costly and short-sighted. Customer retention helps you maximize each client's lifetime value and improve your bottom line. Ultimately, client retention meaning extends beyond keeping customers — it’s about building lasting relationships that drive sustainable business growth. Key Customer Retention Metrics & How to Measure Them Understanding how well you’re retaining customers starts with measuring the right metrics. Let’s explore the top indicators that reveal your retention performance and guide your strategy. 1. Customer Retention Rate (CRR) – Formula & Calculation Customer Retention Rate is one of the most crucial metrics in customer retention management. It tells you the percentage of customers you’ve retained over a given period. Where: E = Number of customers at the end of the period N = Number of new customers acquired during the period S = Number of customers at the start of the period A high customer retention rate indicates strong loyalty and...

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### 14 Chatbot Use Cases for Departments and Industries in 2025

> Explore 14 exciting chatbot use cases transforming industries in 2025. See how businesses are boosting efficiency, sales, and customer satisfaction.

- Published: 2025-04-14
- Modified: 2025-04-23
- URL: https://controlhippo.com/blog/ai/chatbot-use-cases/
- Categories: AI Cusotmer Service

Chatbots have become indispensable in industries. From handling customer inquiries to automating sales, they are revolutionizing the way businesses operate. In fact, 80% of customer service inquiries are now resolved by chatbots. They provide immediate reactions, personal experience, and round-the-clock support, increasing efficiency for all. As technology progresses, especially with the integration of artificial intelligence, chatbots are taking on more complex roles, boosting productivity across various fields. Let’s find out the cases of 14 notable chatbot uses in 2025 and show how they are changing the future of the business. Types of Chatbot Use Cases by Function Chatbots are incredibly versatile, handling a series of tasks across various business functions. Let’s take a close look at some common chatbot benefits based on your roles: Customer Support: Offer instant responses and 24/7 assistance, ensuring queries are resolved quickly. Sales Assistance: Guide users through the buying journey with product recommendations and checkout support. Lead Generation: The user collects information and, to simplify the sales process, automatically qualifies the lead. Appointment scheduling: Automate booking processes, reducing back-end-forth communication and sending reminders on time. Response Collection: Each interaction collects valuable customer insight with automated surveys after each interaction. Top 14 Chatbot Use Cases Chatbots are beginning to transform business operations, offer immediate solutions, and improve customer experiences in many sectors. Let's have a look at some of the leading types of chatbots along with use cases for chatbots that can be categorized by channel, industry, marketing, sales, and customer service. Chatbot Use Cases by...

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### Customer Journey Map: Benefits, Stages & How to Create One?

> Learn how to create a customer journey map to understand customer behavior, improve experiences, and drive business growth with better insights today!

- Published: 2025-04-09
- Modified: 2025-04-23
- URL: https://controlhippo.com/blog/ai/customer-journey-map/
- Categories: AI Cusotmer Service

Attempting to enhance your business while being unaware of your customer's journey is the same as attempting to fix something without understanding how it works. While you might know what you have to sell, do you know when your customer is confused, excited, or frustrated? That's what customer journey mapping helps you to do! It allows you to see the experience through your customer's eyes—from the first interaction, to purchase, and beyond. If done effectively, you can see how you might create a better experience more seamlessly. Let’s break it down—what it is, why it matters, and how to map it effectively. What Is A Customer Journey Map? A customer journey map is a visual narrative detailing how a customer uses your brand over time. It includes every engagement point such as seeing your ad, checking out your site, speaking to support, or reading a review. Each of these events contributes to the customer's impression - or decision - to remain loyal to you. You can consider the customer journey map as a timeline of your customer's experience. It's not just the big steps like purchasing a product. A customer journey map focuses on the little steps, too, like waiting on hold, clicking through confusing pages, etc. When the journey is all laid out, it's easier to identify what's gone wrong and where there are opportunities for improvement. Benefits of Customer Journey Mapping Understanding your customer’s journey helps you identify pain points, improve experiences, and build stronger relationships. Here are...

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### 325+ Industry-Based Catchy Chatbot Names Ideas

> Discover 325+ catchy chatbot names for various industries. Find creative, funny, and industry-specific names to make your chatbot assistant stand out!

- Published: 2025-04-08
- Modified: 2025-04-23
- URL: https://controlhippo.com/blog/ai/chatbot-names/
- Categories: AI Cusotmer Service

Chatbots have become an essential tool for enhancing customer service, streamlining processes, and boosting user engagement. However, creating a chatbot isn’t just about functionality—it also needs a memorable and relatable identity. A catchy, creative, or industry-specific chatbot names can make your bot feel more human. Whether you’re naming a customer support assistant, a virtual sales agent, or a fun conversational bot, the right name can shape the interaction experience. In this blog, we’ve compiled 325+ industry-based chatbot name ideas, categorized into creative, catchy, cute, and professional names, helping you find the perfect fit for your bot. Why Should You Name Your Chatbot? Naming your chatbot is crucial for user experience and brand identity. A well-chosen name like “Eva” or “Max” makes interactions more personal and trustworthy. Industry-relevant names maintain professionalism, while quirky names add a fun touch. Ultimately, a thoughtful chatbot name boosts engagement, retention, and strengthens your brand’s persona. List of the Best Chatbot Name Ideas Below is a comprehensive list of 325+ creative and industry-relevant chatbot names. Whether you’re looking for catchy, professional, or playful names, these AI chat assistants will help you find the perfect match for your chatbot’s personality and purpose. 1. Creative Bot Names Inject some creativity into your chatbot by giving it a unique and imaginative name. These names work well for conversational bots, AI assistants, and branded bots. 2. Catchy Chatbot Names Catchy names are easy to remember and add a fun twist to the conversation. These names suit customer service, sales, or...

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### 7 Reasons Why a Customer is Not Always Right and How to Handle It

> A customer is not always right. Learn seven reasons why the outdated customer first mantra harms businesses and how to handle difficult customers fairly.

- Published: 2025-04-07
- Modified: 2025-04-08
- URL: https://controlhippo.com/blog/ai/customer-is-not-always-right/
- Categories: AI Cusotmer Service

"The customer is always right" has been a mantra drilled into businesses since the early 1900s. It is credited to retail pioneers like Harry Gordon Selfridge. It was revolutionary at the time, shifting focus from caveat emptor to "buyer beware" to customer respect. Now, it's often misinterpreted. Blindly obeying it can harm employee morale, enable unreasonable demands, and hurt your business. The truth? Customers aren’t always right, and that’s okay. In this blog, we’ll explore seven reasons why a customer is not always right. Get practical strategies for handling difficult customers and ensuring happy customers without compromising brand integrity. Why the Customer Is Not Always Right For decades, businesses have operated under the belief that "the customer is always right. " But anyone who’s worked in customer service knows this isn’t true. A customer-centric approach might still hold value in some industries. However, it does not generally hold. Clinging to this mindset can damage your team, your brand, and even your customer relationships. The truth? Customers can be misinformed, unreasonable, or even dishonest. Great customer support service tools can help with listening and problem-solving. However, it doesn’t mean accepting every demand, including excessive demands, at the expense of your employees or business. Here are seven reasons why a ‘customer is always right’ mentality is wrong: 1. It Can Be Harmful to Employees and Team Culture Telling employees that the customer is always right might sound like a good service policy. In reality, it creates a toxic work environment. Frontline staff...

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### 12 Best SMS Marketing Software & Platforms for 2025

> Explore all about SMS marketing and how to choose the right one. Compare between the top 12 SMS marketing services for 2025.

- Published: 2025-03-31
- Modified: 2025-04-06
- URL: https://controlhippo.com/blog/sms/sms-marketing-platforms/
- Categories: SMS

SMS marketing has always been an effective way for businesses to reach their customers instantly. Whether it's promotional offers, appointment reminders, or personalized messages, text messages have a high open rate and quick response time. To make the most of this strategy, businesses need the right SMS Marketing Platform that helps them send messages efficiently, track results, and stay compliant with regulations. In this listicle, we will explore the 12 best platforms for SMS marketing in 2025. Whether you are a small business or a large enterprise, this list will help you find a solution that fits your needs. How to Choose the Right SMS Marketing Platform? SMS marketing has an open rate of 90% compared to other marketing channels. Choosing the right SMS Marketing Platform depends on your business needs, budget, and the type of messages you want to send. The first thing to consider is ease of use. A platform should have a simple dashboard where you can create and manage campaigns without technical skills. Look for features like automation, personalization, and scheduling, making sending the right message at the right time easier. Another critical factor is delivery rates. Some platforms work with better networks, ensuring that your messages reach customers quickly. Checking reviews and ratings can help you understand which services deliver reliably. Compliance is also something to keep in mind. SMS marketing follows strict regulations, and a good platform will offer built-in tools to help you stay within legal guidelines. Pricing plays a big role as...

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### AI vs. Human Customer Support: Striking the Right Balance In 2025

> AI vs. Human Customer Support: Discover insights from 600 customer service professionals on balancing AI efficiency with human empathy for better customer experiences.

- Published: 2025-03-31
- Modified: 2025-04-16
- URL: https://controlhippo.com/blog/ai/ai-vs-human-customer-support/
- Categories: AI Cusotmer Service

The integration of artificial intelligence (AI) in customer service has changed business operations. This report presents original research conducted with 600 customer service professionals across industries. These are people who deal with customers directly every day. We found out what they had to say about the growing role of AI in customer service. Research Methodology: AI vs. Human Customer Support Study Design and Participants This study surveyed 600 customer service professionals from small businesses, mid-sized enterprises, and large corporations across the globe. The study used a combination of: Online Surveys – 500 structured responses In-depth Interviews – 100 professionals Case Study Analysis – 5 businesses utilizing AI-driven support AI is the future - it is time to gear up and prepare! As customer expectations for instant solutions rise, businesses are adopting AI to meet these demands. Has your organization invested or is it in the process of planning to invest in AI in customer service tools? Why AI is Gaining Popularity in Customer Support Businesses are increasingly adopting AI to enhance customer service. Here’s why: Faster Responses: AI quickly addresses customer queries, cutting down wait times. Cost Efficiency: It performs multiple tasks without the need for extra staff. Continuous Improvement: AI learns from every interaction, providing smarter assistance. Round-the-Clock Support: It ensures customers receive help anytime, day or night. The Solution: AI-powered tools such as Zendesk, ControlHippo, and Freshdesk empower companies to deliver timely and accurate customer support. Despite the growing use of AI, our survey found that more than...

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### The Future of AI Agents: Trends & Statistics

> Discover the latest AI agents trends, market growth, and adoption statistics. Learn how AI agents enhance efficiency, cut costs, and improve customer experiences.

- Published: 2025-03-31
- Modified: 2025-04-10
- URL: https://controlhippo.com/blog/ai/ai-agents-trends/
- Categories: AI Cusotmer Service

AI agents are rapidly transforming business operations by enhancing efficiency, streamlining processes, and reducing operational costs. From customer support to sales automation, AI-powered agents are driving significant productivity gains. This blog explores the latest AI agent trends, statistics, and future projections of AI agents, helping you understand their growing impact across industries. Market Size and Growth Projections for AI Agents The global AI agent market was valued at approximately $5. 4 billion in 2023. Based on ControlHippo's industry research, it is projected to reach $22. 7 billion by 2028, with a compound annual growth rate (CAGR) of 32. 4%. By 2030, the market size is expected to surpass $35 billion, driven by the increasing adoption of conversational AI, virtual sales assistants, and automated support agents. CAGR of AI Agent Market Across Regions North America: CAGR of 29. 8% (2023–2028), fueled by increased adoption in customer service and sales automation. Europe: CAGR of 31. 5%, with growth driven by financial services, healthcare, and retail. Asia-Pacific: CAGR of 35. 2%, leading the market due to rapid digitalization in e-commerce and customer support sectors. Breakdown by Industries Adopting AI Agents Customer Service: 68% of companies use AI agents for first-level support. Sales & Marketing: 54% of organizations leverage AI agents for lead qualification and follow-ups. Healthcare: 39% of healthcare organizations use AI agents for appointment scheduling and patient assistance. Finance: 46% of financial firms have adopted AI agents for fraud detection and customer inquiries. Chatbots and Virtual Calling Agents: Usage & Efficiency The...

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### 10 Best Chatbot UI Examples for Designing a Great User Experience

> Discover best chatbot UI examples and design principles to create a seamless user experience. Learn how to build an engaging chatbot UI from scratch!

- Published: 2025-03-30
- Modified: 2025-04-06
- URL: https://controlhippo.com/blog/ai/chatbot-ui/
- Categories: AI Cusotmer Service

Chatbots have become a crucial component of digital customer service, helping businesses provide instant responses and streamline interactions. A well-designed chatbot UI (User Interface) enhances user engagement, making conversations intuitive and seamless. In this blog, we will explore 10 of the best chatbot UI examples to help you understand how to create a chatbot. . What is a Chatbot UI? A Chatbot UI (User Interface) refers to the visual and interactive elements that users engage with while conversing with a chatbot. It includes buttons, text bubbles, images, quick replies, and other design elements that make interactions smooth and efficient. A well-designed chatbot UI ensures that users can easily navigate and receive responses without confusion. Chatbot UI vs. Chatbot UX: What’s the Difference? While chatbot User Interface and chatbot UX (User Experience) are closely related, they serve different functions: A great chatbot UI contributes to a positive chatbot UX, ensuring users have a smooth and pleasant experience. Best Chatbot UI Examples Below are some of the best chatbot UI examples, each offering a unique approach to chatbot interface design. 1. ControlHippo ControlHippo is a powerful chatbot builder designed to help businesses automate customer support and internal communication. It features an intuitive UI that allows users to navigate conversations effortlessly. With real-time analytics, businesses can track customer interactions and improve response efficiency. ControlHippo also offers drag-and-drop customization, making it easy to design a chatbot UI without technical expertise. Its integration with various CRM and customer service tools ensures a smooth workflow. 2....

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### What is Conversational Marketing: A Comprehensive Guide

> Explore conversational marketing strategies, benefits, industry examples, and best practices to boost customer experience

- Published: 2025-03-30
- Modified: 2025-04-03
- URL: https://controlhippo.com/blog/ai/conversational-marketing/
- Categories: AI Cusotmer Service

Recent studies show that 89% of customers prefer direct chats with brands through messaging apps. Ignoring this demand means losing chances to steer interested buyers toward purchases. This is exactly where conversational marketing comes in! Conversational messages create real-time conversations, letting companies engage customers when interest peaks. This approach builds trust and drives sales by meeting shoppers where they are. Whether starting or refining your conversational marketing strategy, this blog will teach you about it, its benefits, actionable tips, and the best conversational marketing examples. What is Conversational Marketing Conversational marketing is a strategy that focuses on real-time interactions across multiple platforms. These personalized exchanges help businesses build stronger customer relationships while enhancing online experiences. By tailoring conversational messaging to individual needs, brands can address concerns faster and nurture leads more effectively. Conversational marketing strategy blends messaging apps, live chat, and AI to engage customers instantly, building relationships and boosting sales. By aligning with the customer journey, brands nurture existing customers and convert potential customers faster. A strong conversational marketing strategy blends chat tools, artificial intelligence, and human empathy to engage customers at scale. Conversational AI takes it further, using machine learning to mimic human-like conversations, solve issues, and gather insights. Why does this work? People crave quick, helpful interactions. If you’re not there when they message, competitors will be. Tools like chatbots can also cut support costs while maintaining 24/7 availability Benefits of Conversational Marketing Customers prefer direct, immediate brand connections beyond static email campaigns, ads, or forms. Here...

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### Chatbots in Banking: Benefits, Application & Examples

> How chatbots in banking enhance customer service, boost security, and streamline operations. Explore key benefits and applications.

- Published: 2025-03-29
- Modified: 2025-04-05
- URL: https://controlhippo.com/blog/ai/chatbots-in-banking/
- Categories: AI Cusotmer Service

The financial sector is evolving faster than before because of technological advancements that have become major catalysts for generating customer experiences. One such transformation is the introduction of a bank's chatbot, which has become a pivotal tool in enhancing customer engagement across various platforms. These AI-enabled assistants can complete processes and offer full-time banking assistance. They make banking more than readily available to everyone. But what is a banking chatbot, and what makes it imperative? Let’s explore banking chatbots in detail so that we can understand their benefits, applications, and implementations in the real world. What Are Banking Chatbots? A banking chatbot is an AI-based intelligent virtual assistant for consumers to be assisted in financial services. Such conversational chatbots use natural language processing (NLP) and machine learning to decipher problems. It is important to handle customer interactions efficiently. Chatbots excel at responding to varied customer needs in a personalized manner and with the utmost timeliness. In addition, they respond instantly to banking requests and provide services without human intervention. Chatbots are not human-dependent. They work around the clock and provide clients with fast responses, which makes them satisfied. Their tasks include anything from account inquiries to transaction tracking, loan applications, fraud detection, and general financial advice. New-age AI chat assistants in banking can be integrated both easily and seamlessly into various mobile banking apps, websites, and messaging platforms to provide much easier access to banking resources. Banks and financial institutions are adopting more smart assistants in their systems. Key Benefits...

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### Top 12 Telegram Bot List For 2025

> Explore the most useful Telegram bots of 2025. Automate tasks, boost efficiency and enhance your Telegram experience.

- Published: 2025-03-29
- Modified: 2025-04-05
- URL: https://controlhippo.com/blog/telegram/telegram-bot-list/
- Categories: Telegram

Telegram has become a go-to platform for instant communication. But did you know that there are amazing bots that can actually be used on Telegram? In this blog, we will introduce you to the best Telegram bots that can automate functions, give almost instant information, and even improve efficiency. There is no news, to-do list, or whether that has no such bot for you. Now, we will learn about the top 10 useful Telegram bots list for the year 2025. So, let’s begin by learning how these bots can ease your life. What Are Telegram Bots? Bots on Telegram are automated programs designed to operate within the Telegram inbox. They assist users by performing various tasks. For example, sending messages, reminders, retrieving real-time information, or managing group activities. These bots improve productivity and facilitate communication. It helps to transform Telegram into a powerful tool beyond basic messaging. Telegram Bot API is the framework that enables the functionality of Telegram bots. Thus, it helps to give developers a way to implement and control these bots with ease. Below is a brief description of how its functional mechanic works: User Input: The user sends a message or command to the bot. Bot API: The input is received through Telegram servers to the bot. Processing: The bot processes the request based on its programmed logic. Response: The bot executes the task and sends back the appropriate response. These bots on Telegram are useful in many ways, from sending real-time notifications to automating business...

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### What is Conversational UX? Definition, Benefits & Challenges

> Discover how conversational UX transforms customer interactions, improves satisfaction, and increases conversions with AI and automation.

- Published: 2025-03-28
- Modified: 2025-03-27
- URL: https://controlhippo.com/blog/ai/conversational-ux/
- Categories: AI Cusotmer Service

A happy customer is directly linked to a business’s growth potential. Along with other factors, the way a business interacts with its customers can be a major breakthrough. That’s why companies focus on improving their ways of engaging with customers, which ultimately improves customer experience and cultivates success. Conversational UX, or conversational experience, is one powerful approach to this. It provides companies with a simpler and quicker way to connect with their clients. In this blog, we’ll explore the world of conversational experience. We will examine the challenges and hacks that businesses can use to integrate it into their operations. What is Conversational Experience? Conversational experience is the interaction between customers and businesses through tools like chatbots, voice assistants, and interactive voice response systems (IVRs). These tools, also known as conversational interfaces, enable users to communicate with companies using human language. This gives them a more intuitive and human-like experience. This system works differently from traditional communication methods like forms or emails. Conversational experiences are designed to be more dynamic. They enable live and reciprocal discussions that imitate human communication. When businesses engage in this type of conversation, they not only improve customer satisfaction but also gain useful insights from conversations. This feedback is then integrated into the areas that need improvement. Artificial Intelligence and Natural Language Processing have made it simple for companies to customize their conversations on a large scale. Key Components of Conversational Experience A conversational experience depends on various conversational channels working together to enhance customer...

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### What is SMS Authentication? A Guide to Secure Verification

> SMS authentication is a security method that verifies users via text message codes. Learn how it works, its pros, cons, and alternatives for better security.

- Published: 2025-03-28
- Modified: 2025-03-29
- URL: https://controlhippo.com/blog/sms/sms-authentication/
- Categories: SMS

Have you ever received a text message containing a code when you're logging into your bank account or email? This is an example of SMS authentication in action. It is a simple security measure that sends a one-time password (OTP) to your phone via text message to verify your identity. With the increasing threats to cyber society and security, businesses and individuals have long relied on SMS authentication to provide an extra layer of security. But is this really the best option? In this blog, we will discuss how SMS authentication works, its pros and cons, and security-proof alternatives that exist. What Is SMS Authentication? SMS authentication is a security process that verifies a user’s identity by sending a one-time password via text message to their registered phone number. This code, known as an SMS authentication number, is entered into a login form to prove the person attempting to access the account owns the registered phone number. This process is commonly used in various online services, such as: Banking apps (to confirm transactions or logins) Email services (like Gmail and Outlook) E-commerce platforms (to protect customer accounts) Social media accounts (Facebook, Instagram, Twitter, etc. ) SMS authentication plays a major role in two-factor authentication (2FA) and multi-factor authentication (MFA). Two-Factor Authentication (2FA): Two-factor authentication SMS mandates using the SMS code to authenticate alongside the password to let you log in. Even if a hacker has stolen someone's password, it becomes impossible to log into the account without the SMS code....

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### Help Desk Automation: How AI is Transforming Customer Support

> See how AI-powered help desk automation boosts efficiency, reduces response times, and enhances customer support. Discover key benefits and best practices.

- Published: 2025-03-28
- Modified: 2025-04-09
- URL: https://controlhippo.com/blog/ai/help-desk-automation/
- Categories: AI Cusotmer Service

Automating the help desk is leading the transformation in customer support. Instead of dragging wait times that usually slow down customer care service, automated help desks are created. These help desks are part of a comprehensive customer service platform designed to offer efficient service on the other end. With AI-powered automation, businesses create optimized work processes, resolve issues more quickly, and provide much better service consistency. Automated systems handle routine queries, freeing agents to focus on complex problems. Now, let’s see how the automation desk is transforming customer support. What is Help Desk Automation? Help desk automation is the use of technology, often powered by AI and machine learning, to automate repetitive tasks and handle customer support with minimal human involvement. Operations such as ticket creation, categorization, assignment to an agent, and ticket status tracking are reduced to mere automation. This, of course, improves response times and eliminates errors in the support experience when dealing with customers and agents alike. For example, in an e-commerce store, automation will directly categorize queries regarding deliveries, assign them to the right teams, and update customers with tracking information. This results in faster resolutions and lower agent workloads while simultaneously providing a better support experience overall. Benefits of Implementing Help Desk Automation With help desk automation, a variety of benefits become available for businesses as well as customers. It renders the support processes smoother, cuts down on manual effort, and adds value to the service experience. Practical Help Desk Automation Ideas Applying service desk...

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### 8 Best Tips To Train An AI Chatbot

> Improve chatbot performance with these 8 tips. Train a chatbot effectively for better accuracy, user engagement, and seamless interactions.

- Published: 2025-03-27
- Modified: 2025-03-27
- URL: https://controlhippo.com/blog/ai/training-a-chatbot/
- Categories: AI Cusotmer Service

Chatbots are everywhere today, helping businesses answer questions, assist customers, and even automate tasks. But a chatbot is only as good as the way it is trained. If not trained properly, it might give confusing answers or fail to understand what users are asking. AI is being used by 80% of businesses to enhance the consumer experience, according to a 2023 Gartner report. In this blog, we’ll go through 8 simple but important tips on how to create and train your chatbot. Whether you're building one from scratch or train a chatbot, these steps will help make sure your chatbot understands users better and responds in a useful way. Understanding Chatbot Training Basics Before you start training a chatbot, it’s important to understand how it learns. A chatbot doesn’t automatically know what to say—it relies on data, rules, and machine learning to improve its responses. Chatbot training starts with feeding it a structured set of questions and answers. These responses can be rule-based, meaning they follow specific instructions, or AI-driven, where the chatbot learns patterns from past conversations. The more relevant and diverse the training data, the better the chatbot performs. But training isn’t a one-time process. As users interact with it, the chatbot should keep improving by learning from real conversations. It’s also important to define the chatbot’s purpose. A chatbot meant for customer support needs different training than one designed for booking appointments. Setting clear goals helps in choosing the right data and refining the responses over time....

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### What’s the Difference Between SMS vs MMS?

> Explore SMS vs MMS differences, costs, and use cases. Learn how to optimize text campaigns for customer engagement with setup tips.

- Published: 2025-03-27
- Modified: 2025-03-29
- URL: https://controlhippo.com/blog/sms/sms-vs-mms/
- Categories: SMS

More than 23 billion texts are sent out daily worldwide. Businesses exploring text campaigns need clarity on SMS vs. MMS. Why choose one over the other? Both aid marketing but fill different roles. This blog covers a breakdown of how each handles content, from basic texts to rich media (audio, video, GIFs). What is SMS? SMS, meaning short message service, is a form of text messaging. Developed in the 1980s, SMS is one of the oldest texting technologies. Even with many other forms of communication, it continues to be one of the most popular texting formats. In the world of SMS marketing, businesses leverage this format to reach customers directly. However, an SMS message is only text (not pictures or videos) and has a limit of 160 characters. Pros of SMS Messages Works on nearly all mobile phones, including basic models. No apps or smartphones required for sending or receiving. No internet is needed. Functions via cellular networks, ensuring use in areas with poor or no data coverage. Cheaper than MMS. Many phone plans include unlimited SMS, reducing costs for businesses. Cons of SMS Messages Limited to 160 characters per message. Longer texts are split into multiple parts, risking extra charges or incomplete delivery. No read receipts. Senders can’t confirm whether a recipient opened or viewed the message. Text-only format. Cannot send images, videos, or audio files without switching to costlier MMS or internet apps. What is MMS? MMS, meaning Multimedia Messaging Service, is an improved version of a standard...

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### Understanding SMS Spoofing: Protecting Yourself in the Digital Age

> Learn about SMS spoofing, its types, and how to protect yourself from attacks. Discover tips for detection and prevention to stay safe from this threat.

- Published: 2025-03-27
- Modified: 2025-03-26
- URL: https://controlhippo.com/blog/sms/sms-spoofing/
- Categories: SMS

SMS spoofing is a rising cyber threat. Attackers fake sender details in texts, tricking people into trusting them. This can lead to scams, data theft, or security breaches. A study found that 16. 92% of individuals fell victim to smishing attacks, highlighting the urgency of addressing this issue. Understanding SMS spoofing is crucial to preventing fraud, data breaches, and financial loss. What is SMS Spoofing? SMS spoofing is a technique used by attackers to alter the sender information of a text message, making it appear as though it was sent from a legitimate source. This allows scammers to impersonate banks, government agencies, or trusted businesses to trick recipients into revealing sensitive information. For example, you might receive a text claiming to be from your bank, warning about unauthorized transactions and urging you to click a link to verify your account. In reality, the message is from a fraudster attempting to steal your login credentials or financial details. SMS Spoofing vs. Smishing Both SMS spoofing and smishing involve fraudulent text messages, but they differ in execution. SMS spoofing manipulates the sender ID to make messages appear from a trusted source, while smishing tricks recipients into providing sensitive information through malicious links or requests. Spoofing focuses on deception, whereas smishing aims to steal personal data. How Does SMS Spoofing Work? SMS spoofing is carried out by altering the fake sender ID of a message, making it appear as if it comes from a trusted entity. Attackers use various methods to execute this...

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### Promotional SMS: Examples, Templates & Best Practices

> Boost sales and engage customers with effective Promotional SMS strategies. Learn best practices, examples, and tips for successful SMS marketing campaigns.

- Published: 2025-03-26
- Modified: 2025-03-26
- URL: https://controlhippo.com/blog/sms/promotional-sms/
- Categories: SMS

Businesses today need quick and direct ways to reach customers. One of the most effective methods is Promotional SMS. It allows companies to send short, clear messages straight to a customer’s phone. Whether it’s a discount offer, a new product launch, or a limited-time deal, SMS helps businesses connect instantly. 90% of SMS messages are read within 3 minutes of delivery. Unlike emails that often go unread or ads that can be ignored, SMS is opened almost immediately. It gives businesses a chance to engage customers without long wait times. But sending messages randomly won’t work. To make the most of promotional SMS, companies need to use the right strategy. In this blog, we will explain how to use SMS for promotions, share real examples, and discuss best practices to help businesses get the best results. What is Promotional SMS? Promotional SMS is a way for businesses to send short and direct messages to customers’ phones to promote products, services, discounts, or special deals. These messages are mainly used for marketing purposes and help businesses inform customers about offers, sales, or events. Since most people check their phones frequently, SMS is one of the fastest ways to reach them. Unlike transactional messages, which provide important updates like order confirmations or OTPs, Promotional text messages are purely for advertising. These messages can be sent in bulk to a large audience at once, making them cost-effective. However, businesses must follow certain rules, like sending them only during specific hours and ensuring they...

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### What Is SMS Verification & How Does It Work?

> Learn how SMS verification works, its benefits, and its security risks. Know how SMS verification codes protect accounts and find safer alternatives today!

- Published: 2025-03-26
- Modified: 2025-03-27
- URL: https://controlhippo.com/blog/sms/sms-verification/
- Categories: SMS

You know that time when you signed up with an app and maybe made an online payment but had to wait for a text with a code? That is SMS verification in action. It is among the most used security methods for online accounts, banking, and digital services. But how secure is it, really? Should businesses be relying on it, or are there better alternatives out there? In this guide, we will examine SMS verification, its mechanism, and whether it is the right choice for your business. What Is SMS Verification? SMS verification is a security process that sends a unique SMS verification code to a user's mobile number. The user must input this code to verify his identity in order to proceed with account usage or transaction completion. It is widely used for: Creating new accounts Resetting passwords Confirm transaction Adding an extra security layer on logins It, therefore, ensures that no one other than someone in possession of the registered phone number could proceed with the action, thus providing another simple but effective mechanism for authentication. How Does SMS Verification Work? The process of SMS verification is simple yet highly effective in confirming a user’s identity. Here’s how it works, step by step: Step 1: User Action A person attempts to sign in, sign up, reset a password, or perform a sensitive transaction on a website or app. Step 2: Code Generation The system automatically generates a unique temporary message verification code, which may also be referred to...

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### Help Desk Workflow: Definition, Examples And How To Optimize It

> Optimize your help desk workflow with automation. Understand its process, explore real-world examples, and enhance support operations.

- Published: 2025-03-25
- Modified: 2025-04-04
- URL: https://controlhippo.com/blog/workflow/help-desk-workflow/
- Categories: Workflow Automation

A well-structured help desk workflow is essential for delivering efficient customer support and streamlining issue resolution. It defines the step-by-step process for managing support tickets—from submission to resolution—ensuring consistency and accuracy. By optimizing workflows, businesses can reduce resolution time by up to 30% and boost customer satisfaction. This blog explores the definition of help desk workflows, real-world examples, and actionable strategies to optimize them for maximum efficiency. What is a Help Desk Workflow? A help desk workflow is a step-by-step process that guides how support teams handle customer questions, technical issues, or service requests. It helps ensure that every request is handled properly, from the moment it is received until it is resolved. It helps support teams stay organized by setting clear steps for issue resolution. When a customer submits a request, the system categorizes it based on urgency and type. From there, the request is assigned to the appropriate team or agent, who works on resolving the issue within a defined timeframe. This ticketing system workflow ensures that no request is overlooked and that responses remain consistent across different issues. By following a defined structure, businesses can improve response times, enhance service quality, and create a seamless experience for both customers and support teams. Top 4 Benefits of Help Desk Workflow Automation Automating help desk workflows streamlines support processes by reducing manual intervention and minimizing human errors. It enhances efficiency, accelerates ticket resolution, and improves overall customer satisfaction. Let’s explore the key benefits of help desk workflow automation in...

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### Best Chatbot Marketing Examples From Top Brands

> Check out our list of top chatbot marketing examples and discover how they can enhance your brand's marketing strategy.

- Published: 2025-03-24
- Modified: 2025-05-08
- URL: https://controlhippo.com/blog/ai/chatbot-marketing-examples/
- Categories: AI Cusotmer Service

Chatbot marketing is changing how brands interact with customers online. AI-operated chatbot helps businesses automate reactions, improve engagement, and run sales. From answering questions to recommendation products, they increase customer experience by reducing manual marketing efforts too. These bots simulate human conversations through popular messaging apps, websites, and social media to help users in real time. They help businesses generate leads, provide instant support, and personalize customer experiences. Chatbot marketing examples show how businesses generate leads, provide instant support, and personalize customer experiences. A well-defined chatbot marketing strategy is crucial for enhancing customer engagement and sales. In this blog, we’ll explore 12+ best chatbot marketing strategies using examples from top brands. Let’s get started. E-commerce & Customer Engagement Chatbots Chatbots in E-commerce have made frontiers with instant interactions between buyers and sellers, giving both parties seamless shopping experiences. These AI-driven bots assist customers with product recommendations, style advice, and customer queries. 1. H&M H&M’s chatbot helps website visitors discover clothing styles that match their preferences. It interacts with users through quizzes, suggesting outfits based on their fashion choices. The bot also provides styling tips and directs users to purchase recommended products. By automating personalized fashion advice, H&M enhances the shopping experience. Key Features AI-powered fashion recommendations Interactive style quizzes Seamless purchase redirection 2. Sephora Sephora’s chatbot helps customers find the right beauty products by analyzing their needs and preferences. It offers personalized product suggestions, makeup tutorials, and appointment booking for in-store consultations. The bot enhances the shopping journey by providing...

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### AI-Generated Responses: Automate Customer Communication with Smart Replies

> AI-generated responses are AI-driven replies. Businesses use them for fast & accurate customer support across multiple channels, improving efficiency.

- Published: 2025-03-21
- Modified: 2025-04-16
- URL: https://controlhippo.com/blog/ai/ai-generated-responses/
- Categories: AI Cusotmer Service

? Imagine receiving instant answers to all customer queries—no delays and no frustrations! AI-generated replies are changing business communication by providing quick, human-like answers across multiple channels. According to research, 70% of customer experience leaders agree that chatbots are evolving into experts at crafting highly personalized customer interactions. That's why AI enhances customer experience across various sectors, such as retail, travel, healthcare, and real estate. It reduces turnaround times and allows for easy scalability. But how does it do this? Why is it so effective? Here is how AI-generated responses can change business when dealing with customers. What Are AI-Generated Responses? An AI response is a computer-generated response created using artificial intelligence to answer customer questions, provide information, and help with communication. These responses use Natural Language Processing (NLP) and Machine Learning to enable AI to comprehend and generate text similar to a human. Think about how you chat with customer service online. If you’ve ever asked a brand a question and received an instant reply, chances are you’ve interacted with an AI-generated response. These AI-generated responses go beyond basic pre-written statements. They can, in fact, adapt to provide personalized responses based on customer interaction. For example, if a customer asks, "What is your return policy? " The AI-generated text response scans the policy database to organize the answer accurately. The AI does not just select from a bunch of predetermined responses. Instead, it develops an understanding of the question and offers personalized answers. Businesses are now rapidly adopting AI-generated...

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### Chatbot vs ChatGPT : Understanding the Differences

> Explore the differences between Chatbots vs ChatGPT, and understand their unique capabilities in this insightful comparison.

- Published: 2025-03-20
- Modified: 2025-04-07
- URL: https://controlhippo.com/blog/ai/chatbot-vs-chatgpt/
- Categories: AI Cusotmer Service

Chatbots and AI conversational assistants have become indispensable for businesses today. In fact, 26% of all sales originate from chatbot interactions. Simple chatbots handle basic tasks like customer service. Advanced tools like ChatGPT offer more complex features. Many compare chatbot vs. ChatGPT options to meet their needs. Traditional chatbots follow set rules for responses, while ChatGPT chatbot uses natural language processing for flexible, natural conversations. The choice depends on the use case and goals. Understanding the differences can help you pick the right tool. This blog explains each of the key strengths and limits. We’ll cover ideal uses for AI chatbots vs ChatGPT and learn how to create your own ChatGPT AI chatbot. Let’s get started! What is a Chatbot? Chatbots are computer programs designed to converse with people. They work through text or voice, helping users obtain information or complete tasks automatically. These conversational agents now power everything from customer service to sales. AI chatbots come in different forms, from basic to highly advanced systems. Advanced AI chat assistants improve over time and can handle more complex requests. How Does a Chatbot Work? Chatbots simulate human conversation by following a series of steps to understand and respond to user input. Here’s how they process queries: 1. Receiving Input The chatbot takes in a user’s message. This can be both text or speech-based. 2. Processing the Input The system breaks down the message to understand what the user wants. It first splits sentences into words. For example, "What’s the weather?...

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### RCS Messaging on iPhone: Apple starts Supporting RCS on iOS 18

> Rich Communication Services (RCS) is a messaging standard Apple adopted in iOS 18 that is significantly enhancing the messaging experience.

- Published: 2025-03-18
- Modified: 2025-03-26
- URL: https://controlhippo.com/blog/rcs/rcs-messaging-on-iphone/
- Categories: RCS Messaging

Rich Communication Services (RCS) is a communication protocol that enhances traditional SMS messaging by introducing features such as high-resolution photo and video sharing, read receipts, typing indicators, and improved group chat functionality. Operating over mobile data or Wi-Fi, RCS offers a more interactive and enriched messaging experience compared to standard SMS and MMS. Historically, Apple maintained a preference for its proprietary iMessage platform and resisted adopting RCS. However, with the release of iOS 18 on September 16, 2024, Apple integrated RCS support into its Messages app, marking a significant shift in its messaging strategy. This integration aligns with the growing adoption of RCS globally, which has seen a surge in business messaging adoption by over 40% as of June 2023. Why Did Apple Choose to Support RCS on iPhone? For years, Apple resisted adopting RCS messaging on iPhone, favoring its proprietary iMessage to maintain exclusivity among Apple devices. However, several key factors forced Apple to reconsider and integrate iOS RCS messaging with the release of iOS 18. 1. Regulatory Pressure Governments and regulatory bodies worldwide have been pushing for interoperability between different messaging platforms. The European Union’s Digital Markets Act (DMA) and similar regulatory frameworks aimed at reducing market monopolies may have influenced Apple’s decision. By integrating text messaging RCS text messages, Apple demonstrates compliance with these regulations while avoiding potential legal battles. 2. Growing User Demand Apple’s refusal to support RCS iPhone messaging led to a frustrating experience for users communicating between iPhones and Android devices. SMS and MMS...

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### Best Finance Chatbots for Banking Service

> Discover how finance chatbots can enhance customer experience and find the best provider for your financial institution.

- Published: 2025-03-18
- Modified: 2025-03-18
- URL: https://controlhippo.com/blog/ai/finance-chatbots/
- Categories: AI Cusotmer Service

Managing finances can be overwhelming—long wait times for customer service, delayed responses, and the hassle of visiting a bank for simple queries. That’s where AI chatbots come to the rescue. They provide quick answers, help manage accounts, and even detect fraud—all without human intervention. In fact, a study estimates that chatbots will save retail and banking over $11 billion in customer service costs by 2025. In this blog, we will take a closer look at the benefits of finance chatbots and discuss the top 8 finance chatbots for banks. What is a Finance Chatbot? A finance chatbot is an AI-driven virtual assistant designed to interact with customers in the financial sector. It automates tasks such as checking account balances, tracking expenses, and providing personalized financial advice. By leveraging natural language processing, these chatbots understand and respond to user queries in a conversational manner, offering 24/7 support without the need for human intervention. This technology strengthens customer service by providing immediate assistance, reducing wait times, and allowing human agents to focus on more complex issues. Additionally, finance chatbots can assist with budgeting, monitor spending habits, and even alert users to unusual transactions, promoting proactive financial management. 8 Top Finance Chatbots For Banks The following listed are the top 8 chatbots for financial services. Let's take a closer look at their features, pros & cons, pricing and other aspects to help you choose the best one. 1. ControlHippo ControlHippo is a leading finance AI chatbot designed to enrich communication in the banking...

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### SMS vs WhatsApp: Which is Best for Business Communication?

> Compare SMS vs WhatsApp for business communication. Learn key differences, limitations, automation features, pricing, and the best use cases for each platform

- Published: 2025-03-17
- Modified: 2025-03-20
- URL: https://controlhippo.com/blog/sms/sms-vs-whatsapp/
- Categories: SMS

Did you know there are more than 7 billion mobile users worldwide, and this figure keeps increasing every year? No wonder brands are working so hard to engage customers digitally. SMS and WhatsApp are powerful tools for businesses, whether for customer support, sales, or marketing purposes. Both have high open rates, which allows companies to deliver messages to their target customers successfully. In this blog, we’ll explain everything you need to know about SMS vs WhatsApp in business communication. We’ll discuss some of the key differences between the two channels and help you identify which one best suits your business needs. SMS vs WhatsApp: Core Differences The below table gives you an overview of the main differences between SMS and WhatsApp in marketing: SMS vs WhatsApp: Engagement & Customer Experience When it comes to customer interaction, SMS and WhatsApp provide unique user experiences. Let’s explore these differences further: SMS: Broad Reach with High Open Rates Universal Accessibility: SMS provides connectivity to all mobile users independent of their device type or internet connectivity. Impressive Open Rates: SMS messaging achieves open rates of about 98%, which guarantees that messages reach their audience. Quick Response Times: The typical response time from SMS recipients is 90 seconds, which enables immediate communication between parties. WhatsApp: Increased Engagement with Interactive Features Rich Media Sharing: WhatsApp allows multimedia messages, such as images, videos, and documents, to improve customer communication experiences. However, sending and receiving messages require internet access. Interactive Tools: Quick-reply buttons and chat automation features enhance...

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### RCS vs iMessage: Key Differences

> Compare RCS vs iMessage to see which messaging platform is better for businesses. Explore features, security, business messaging, and future growth.

- Published: 2025-03-15
- Modified: 2025-03-17
- URL: https://controlhippo.com/blog/rcs/rcs-vs-imessage/
- Categories: RCS Messaging

Messaging has evolved significantly, with businesses increasingly relying on RCS (Rich Communication Services) and iMessage for customer engagement. While Google’s RCS aims to revolutionize messaging for Android users, Apple’s iMessage remains the go-to for iPhone users. But how do they compare? According to Juniper Research, the global number of active RCS users is projected to reach 1. 1 billion in 2024, up from 930 million in 2023. In contrast, iMessage had over 1. 3 billion active users in 2023. In this blog, we’ll compare Google Messages vs. iMessage and explore their business applications. ? What is RCS (Rich Communication Services)? RCS (Rich Communication Services) is an advanced messaging protocol developed to enhance traditional SMS messaging on Android devices. Unlike SMS, RCS chat support read receipts, typing indicators, high-resolution media sharing, and interactive group chats. This makes conversations more engaging and functional. Example: Suppose you book a flight. Instead of receiving a plain-text SMS, an RCS message can display your boarding pass with a QR code, flight details, and a check-in button—all within your default messaging app, improving the customer experience. What is iMessage? iMessage is Apple's exclusive messaging service for iPhone users and other Apple devices like iPads and Macs. It offers end-to-end encryption, Animoji, sticker packs, and deep integration with the Apple ecosystem. Unlike RCS messaging, iMessage works only within Apple’s platform. How It Works: iMessage activates automatically when two iPhone users text. If the recipient has an Android phone, the message switches to SMS/MMS (green bubble). Messages sync...

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### Top 12 Chatbot Best Practices For Businesses

> Learn all about chatbot best practices and improve your customer engagement. Explore tips and tricks to connect better with your audience.

- Published: 2025-03-14
- Modified: 2025-03-25
- URL: https://controlhippo.com/blog/ai/chatbot-best-practices/
- Categories: AI Cusotmer Service

Businesses are continually seeking innovative ways to enhance customer engagement and streamline operations. One such platform is chatbot—a tool that has restructured how companies interact with their audience. However, a chatbot's success isn't solely dependent on its deployment; it hinges on adhering to chatbot best practices that ensure efficiency, user satisfaction, and seamless integration into business processes. In this blog, we’ll explore the chatbot best practices that businesses can implement. Why Adopting Chatbot Best Practices is Essential? Why is it so important to have best practices in chatbot building? Because a chatbot isn’t just a flashy tool — it’s a direct extension of your brand’s voice and customer service strategy. A chatbot that’s poorly designed or inadequately trained can cause more harm than good. Imagine a customer reaching out for help, only to be met with irrelevant responses, endless loops of confusion, or a bot that can’t escalate the issue to a human. The result? Frustration, negative reviews, and a damaged reputation. On the other hand, a strategically developed chatbot can transform customer experiences. It provides quick answers, guides users through processes and personalized interactions, and collects valuable insights — all while reducing the workload on human agents. It’s not just about having a bot that “talks”; it’s about building one that listens, learns, and adapts. Top 12 Chatbot Best Practices for Businesses A good chatbot should be easy to talk to, quick to respond, and smart enough to understand different ways people ask questions. If it gets stuck, it...

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### Top 9 Reasons Why Your Text Messages Are Not Sending (and How to Fix Them)

> Wondering why your texts aren’t delivering? Find out the top 9 reasons your Text messages not sending and simple fixes to resolve them fast.

- Published: 2025-03-14
- Modified: 2025-03-16
- URL: https://controlhippo.com/blog/sms/text-messages-not-sending/
- Categories: SMS

Text messaging is certainly one of the most dependable ways to communicate. However, sometimes, SMS messages fail to be sent. It can be frustrating, particularly if you are trying to call someone urgently. In this blog, we’ll look at the potential reasons for your question—why aren’t my text messages going through? Plus, the solutions provided in this blog can help you solve the issue effectively. 9 Common Reasons Why Text Messages Are Not Sending Text messages can fail for various reasons, from phone settings to network issues. A deep insight into these issues will help you identify and fix them quickly. Below are nine common reasons for text messages not sending and the solutions to resolve them. 1. Poor Network Connection An unstable connection is by far one of the most common reasons text messages fail to send. If your phone does not connect to a mobile network, you may not be able to send messages to the recipient. This often happens in areas with low network coverage, such as basements, crowded areas, or remote locations. To solve this problem, check your signal bars, which are located at the top corner of your mobile phone. If the signal is weak, try moving to a different location where you can find a better signal. Turning your phone’s airplane mode on and off can also help to refresh these network issues. If you are using Wi-Fi calling, your Wi-Fi connection should be robust and stable. One more effective approach is to reboot...

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### What is the Future of Conversational AI for Businesses?

> Explore the future of conversational AI with trends like emotional intelligence, real-time translation, and industry growth in e-commerce, healthcare & more.

- Published: 2025-03-13
- Modified: 2025-04-23
- URL: https://controlhippo.com/blog/ai/future-of-conversational-ai/
- Categories: AI Cusotmer Service

Conversational AI is transforming how businesses interact with customers, offering personalized experiences across various communication channels. From chatbots to voice assistants, companies are leveraging artificial intelligence to enhance customer service, streamline operations, and improve engagement. But what does the future hold for conversational AI? This blog explores the latest conversational AI trends and provides data-driven insights into its adoption, benefits, and industry-specific impact. Conversational AI Statistics The adoption of conversational AI is accelerating, driven by advancements in natural language processing (NLP), machine learning, and AI-driven analytics. Below, we explore key statistics highlighting its impact on various aspects of business and customer experience. Demographic Usage Trends Understanding who uses conversational AI and their interaction patterns helps businesses tailor their strategies effectively. Key demographic trends include: Millennials and Gen Z are leading adopters: A study indicates that 40% of millennials engage with bots on a daily basis. (source: research. aimultiple. com) Senior citizens are catching up: Research shows that 30. 8% of individuals aged 61 and above use virtual assistants weekly, reflecting a growing adoption among older demographics. (Source: nu. edu) Global adoption is expanding: The integration of AI in customer service is widespread, with 81% of service organizations utilizing AI technologies to enhance customer interactions. (Source: cloudfactory. com) As comfort with AI grows across all age groups, businesses must optimize AI solutions to cater to diverse user needs. Consumer Adoption Statistics Consumers are increasingly embracing AI-driven interactions. Notable statistics include: Chatbots handle a significant share of queries: Reports suggest that chatbots...

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### What is Transactional SMS: Types, Examples & Benefits

> Discover what transactional SMS is, its types, benefits, and real-world examples. Learn how businesses use it for instant alerts, OTPs, order updates, & more!

- Published: 2025-03-13
- Modified: 2025-05-13
- URL: https://controlhippo.com/blog/sms/transactional-sms/
- Categories: SMS

Ever received a text from your bank about a transaction or an update on your online order? That’s a transactional SMS at work. These messages are designed to deliver important information instantly so that customers can stay updated. Unlike promotional messages, they don’t try to sell anything—they simply provide real-time updates to their users. Transactional SMS is a must for smooth communication, from OTPs and appointment reminders to shipping updates and security alerts. Due to their rapid delivery and dependability, they are the main resource for companies in various sectors, aiding in the timely and uninterrupted communication of information to customers. What is Transactional SMS? A transactional SMS is a message given by a business to its customers that contains critical information about their transactions or accounts. Unlike promotional messages that tout specials and discounts, these messages contain important information such as bank notifications, appointment reminders, and shipping details. SMS messages have a 98% open rate, according to Gartner, compared to email's 20% open rate. They are sent promptly, regardless of time or if the recipient has activated DND (Do Not Disturb) mode, because they contain urgent and critical information. To recap, transactional SMS keeps clients informed and updated continuously, without interruption! Types of Transactional Text Messages Not all transactional SMS messages are the same. Businesses use them in different ways to keep customers updated. Here are some common types: 1. Order & Purchase Confirmations Ever placed an order online and instantly received a message saying, “Thank you for your...

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### AI Knowledge Base: An Ultimate Guide for 2025

> Discover the ultimate guide to AI knowledge bases in 2025! Learn how AI-powered systems enhance customer support, self-service, and knowledge management.

- Published: 2025-03-12
- Modified: 2025-03-13
- URL: https://controlhippo.com/blog/ai/ai-knowledge-base/
- Categories: AI Cusotmer Service

In 2025, AI-powered knowledge bases are more advanced than ever, helping businesses, websites, and even everyday users find answers instantly. Whether you're asking a chatbot about a product, searching for troubleshooting guides, or looking for medical advice, an AI knowledge base is working behind the scenes. But how does an artificial intelligence knowledge base work? Let’s break it down. What is an AI Knowledge Base? An AI Knowledge Base is a centralized repository of structured and unstructured data that is enhanced with artificial intelligence (AI) to store, manage, and retrieve information efficiently. It leverages AI technologies such as natural language processing (NLP), machine learning, and automation to provide intelligent responses, facilitate decision-making, and improve user interactions. AI knowledge bases are commonly used in chatbots, virtual assistants, customer support systems, and enterprise knowledge management to deliver accurate and context-aware information. How Does an AI Knowledge Base Work? An AI knowledge base gathers, organizes, and delivers information instantly. It collects data from FAQs, manuals, customer queries, and past interactions, then uses Natural Language Processing (NLP) and Machine Learning (ML) to understand and structure this information. When a user asks a question, the AI interprets intent, searches its database, and retrieves the most relevant answer—whether from structured FAQs or unstructured chat logs. It continuously learns from user interactions, improving its responses over time. This makes the knowledge base in AI smarter, faster, and more efficient, ensuring users get accurate information instantly. In short, an AI knowledge base is like having an all-knowing, ever-learning,...

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### 16 Innovative Chatbot Ideas for Companies

> Discover 16 innovative chatbot ideas for businesses in 2025 to enhance customer engagement, automate processes, and drive growth with AI-powered solutions.

- Published: 2025-03-12
- Modified: 2025-06-10
- URL: https://controlhippo.com/blog/ai/chatbot-ideas/
- Categories: AI Cusotmer Service

AI chatbots have become essential tools for businesses looking to automate tasks, improve efficiency, and enhance customer interactions. Whether it's engaging customers, generating leads, or providing industry-specific solutions, chatbots are revolutionizing business operations. In this blog, we explore 16 innovative chatbot ideas that companies can implement in 2025 to stay ahead of the competition. 16 Innovative Chatbot Ideas for Businesses in 2025 Chatbots have changed the way businesses interact with customers, streamline operations, and drive growth. Below are the top chatbot ideas that businesses can implement. A. Customer Engagement & Support Bots Customer engagement and support bots help businesses enhance user experiences by providing instant responses, resolving queries, and automating interactions. These bots streamline communication and ensure customers receive timely support. 1. Customer Service Bots Customer service bots are designed to handle customer queries, resolve complaints, and provide instant support. These AI-powered assistants can manage FAQs, troubleshoot common issues, and even escalate complex cases to human agents when necessary. Implementing these bots can significantly reduce response times and improve customer satisfaction. 24/7 Support – These bots ensure businesses provide round-the-clock assistance without requiring human agents. Multilingual Assistance – AI-powered bots can communicate in multiple languages, catering to a diverse customer base. Seamless Integration – They integrate with CRM systems to pull customer data and provide personalized responses. 2. Lead Generation Bots Lead generation bots engage website visitors, qualify leads, and capture essential customer data. By using conversational AI, these bots ask relevant questions, recommend products or services, and guide potential...

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### What Is Customer Experience Transformation? Importance and Framework

> Learn the importance and benefits of customer experience transformation. Explore a proven framework and strategies to enhance customer satisfaction and loyalty.

- Published: 2025-03-11
- Modified: 2025-03-12
- URL: https://controlhippo.com/blog/ai/customer-experience-transformation/
- Categories: AI Cusotmer Service

Customers expect more than just good products and services. They demand seamless, personalized, and memorable experiences across all touchpoints. Businesses that fail to meet these expectations risk losing customers to competitors who prioritize customer satisfaction. This is where customer experience transformation comes into play. It is not just about improving customer service but reimagining how businesses interact with their customers at every stage of their journey. This blog explores the significance, benefits, and framework of customer experience transformation, real-world examples, and future-proofing strategies. What Is Customer Experience Transformation? Customer experience transformation refers to the strategic shift in how businesses engage with customers to deliver superior and consistent experiences. It involves a combination of technology, data analytics, and human-centric approaches to enhance every touchpoint in the customer journey. Unlike traditional customer service improvements, this transformation integrates digital tools, personalized interactions, and proactive problem-solving to create a frictionless experience. Companies undergoing customer experience transformation focus on aligning their operations with customer expectations, leveraging real-time insights, and fostering long-term relationships. This transformation ensures that every interaction adds value, ultimately enhancing brand perception and business growth. Customer experience transformation involves the strategic overhaul of processes, technologies, and organizational mindsets to create meaningful, frictionless, and lasting interactions with customers. By this transformation, businesses can not only retain customers but also turn them into loyal brand advocates. Benefits of Customer Experience Transformation Investing in customer experience transformation yields significant benefits, including enhanced customer loyalty, increased revenue, and stronger brand advocacy. Here’s a closer look at the...

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### What Is Customer Service Workflow and How To Build It?

> Discover what a Customer Service Workflow is, why it matters, and how to build one that streamlines support and enhances customer satisfaction.

- Published: 2025-03-10
- Modified: 2025-05-20
- URL: https://controlhippo.com/blog/ai/customer-service-workflow/
- Categories: AI Cusotmer Service

Calling customer support and getting transferred from one agent to another, repeating the same issue multiple times, is frustrating, right? That’s exactly what a Customer Service Workflow prevents! A well-structured customer service workflow ensures that every issue lands in the right hands and leaves customers feeling valued. In this blog, we’ll break down what a Customer Service Workflow is, why it’s important, and how you can build one that keeps customers happy and supports teams stress-free. Why Building a Customer Service Workflow Matters? Ever been in a customer service nightmare where your issue never gets resolved? That happens when there's no proper Customer Service Workflow in place. A well-built workflow isn’t just a fancy organizational tool—it’s the backbone of a smooth and efficient support system. It ensures customers get quick, accurate responses while support teams work smarter, not harder. 1. Boosts Operational Efficiency Without a structured service workflow, support teams end up with a lot of errors in handling customer queries, leading to long wait times and frustrated customers. A clear workflow automates repetitive tasks, assigns issues to the right agents, and keeps everything moving like a well-oiled machine. Instead of agents manually sorting tickets or answering the same basic questions over and over, automation steps in to handle routine tasks, allowing human agents to focus on complex issues. The result? Faster resolutions, happier customers, and a team that’s not constantly drowning in backlogs. 2. Streamlined Task Delegation Imagine a basketball team where no one knows who should take the...

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### Top 12 Benefits of Generative AI for Business Growth

> Boost business growth with Generative AI. Automate content, personalize experiences, enhance security, streamline operations, cut costs, and drive innovation.

- Published: 2025-03-09
- Modified: 2025-03-25
- URL: https://controlhippo.com/blog/ai/benefits-of-generative-ai/
- Categories: AI Cusotmer Service

Generative AI is changing the way businesses work, and it’s doing it faster than you can think. It is a super-smart assistant that can create content, analyze data, and even help with customer support without even taking a break. Companies around the world have started to use it because it makes the work easier, faster and very efficient. But this isn’t just about making things faster—it’s about making them better. Businesses that use Generative AI can personalize customer experiences, improve marketing strategies, and even develop innovative products. So, let’s explore how Generative AI can help in business growth. 12 Benefits of Generative AI for Business Growth Generative AI is a game-changer for businesses looking to grow, innovate, and stay ahead of the competition. According to the McKinsey 2024 report, generative AI is growing fast. Just 33% of companies used generative AI in 2023. That percentage increased to more than 50% by 2024. But how exactly does Generative AI make a difference? Let’s dive in and explore how the benefits of Generative AI can transform the way businesses operate, compete, and grow. 1. Automates and Innovates Content Creation Content creation has always been time-consuming, but Generative AI benefits businesses by making it faster and more efficient. Whether it’s blog posts, social media captions, product descriptions, or marketing emails, generative AI tools can generate high-quality content in seconds. This doesn’t just save time—it also ensures consistency and reduces the workload for human writers. AI tools like ChatGPT, Jasper, and Copy. ai help...

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### Chatbot Analytics: Key Metrics That Businesses Need To Track

> Learn to measure chatbot performance with key analytics metrics, best practices, and AI tools. Boost engagement, efficiency, and conversions effectively.

- Published: 2025-03-08
- Modified: 2025-03-10
- URL: https://controlhippo.com/blog/ai/chatbot-analytics/
- Categories: AI Cusotmer Service

Chatbots have significantly transformed customer service by automating interactions and enhancing user experiences. To maximize their effectiveness, businesses need to track chatbot analytics, which provides insights into performance, user engagement, and efficiency. Notably, more than 50% of enterprises using chatbots report receiving positive customer feedback on their customer service. This highlights the growing importance of chatbot analytics in business strategy. In this guide, we’ll explore key chatbot metrics, best practices, and how to measure chatbot performance effectively. What Are Chatbot Analytics? Chatbot analytics refers to the collection and analysis of chatbot interactions to assess performance and user engagement. These metrics help businesses improve chatbot efficiency and optimize customer interactions. For example, an eCommerce chatbot can track user engagement and conversion rates to determine how effectively it guides customers through the purchase process. If the chatbot analytics show low engagement, businesses can refine responses to boost interactions. Why Should You Measure Chatbot Analytics? Measuring chatbot analytics helps businesses track performance, enhance user experience, and optimize chatbot efficiency. By analyzing key metrics, companies can improve engagement, reduce costs, and drive better conversions. 1. Improving User Experience A well-optimized chatbot, created using a chatbot builder, enhances user experience by providing accurate, timely, and personalized responses. By analyzing chatbot interactions, businesses can identify common user queries, detect friction points, and refine chatbot scripts to improve engagement. For instance, if chatbot analytics show frequent drop-offs at a specific point in the conversation, businesses can adjust the responses or add clarifications to keep users engaged. Additionally,...

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### 35+ Free Restaurant SMS Templates to Use

> Discover 38+ best restaurant SMS templates for reservations, promotions, and customer engagement. Boost sales with effective restaurant text messaging!

- Published: 2025-03-07
- Modified: 2025-03-07
- URL: https://controlhippo.com/blog/sms/restaurant-sms-templates/
- Categories: SMS

SMS marketing is a powerful tool for restaurants, allowing them to communicate instantly with customers for reservations, promotions, and updates. With 98% SMS open rates and direct reach, restaurant text messaging ensures that your customers receive important information at the right time. Whether it’s confirming a reservation, sending promotional offers, or updating customers about their order status, SMS can enhance customer experience and boost engagement. In this blog, we’ll explore the importance of SMS marketing for restaurants and share free SMS templates that restaurants can use. Why SMS Marketing is Effective for Restaurants? SMS marketing is highly effective for restaurants because of its immediacy and high engagement rates. Studies show that SMS messages have an open rate of nearly 98%, making them a reliable communication channel for restaurants. Unlike emails, which often go unread, restaurant messages to customers are read within minutes, ensuring timely interaction. Whether it’s sending reservation confirmations, limited-time offers, or order updates, SMS helps restaurants maintain a direct line of communication with their customers. Additionally, SMS marketing allows restaurants to personalize their outreach and strengthen customer relationships. A well-crafted restaurant welcome message can make first-time diners feel valued, while targeted restaurant promotion messages can encourage repeat visits. Features like an SMS shared inbox enable restaurant teams to manage conversations efficiently, ensuring seamless customer support and engagement. Top 19 Restaurant SMS Templates for Every Business Need The following restaurant SMS templates cover a variety of customer interactions, from reservations and promotions to order updates and engagement messages. Use...

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### How to do Chatbot Testing? : Importance, Steps & Types

> Discover what transactional SMS is, its types, benefits, and real-world examples. Learn how businesses use it for instant alerts, OTPs, order updates, and more!

- Published: 2025-03-07
- Modified: 2025-03-10
- URL: https://controlhippo.com/blog/ai/chatbot-testing/
- Categories: AI Cusotmer Service

You have created a chatbot, and it looks highly efficient. It’s all set to chat with users, answer questions, and make life easier. But before it goes live, there’s one big question—will it actually work the way it should? What if it misunderstands a simple question? That’s exactly why Chatbot Testing is so important. This blog will walk through Chatbot Testing, covering why it’s important, the steps involved, and the different types. By the end, you’ll know exactly how to make sure your chatbot is working efficiently. Importance of Chatbot Testing A chatbot that hasn’t been properly tested can misunderstand simple questions, give completely wrong answers, or even freeze up in the middle of a conversation. Nobody wants to deal with that, and frustrated users will quickly lose trust in your bot (and your brand). Moreover, customer satisfaction scores rise by 15% and response times are 30% faster with AI-assisted service models. Once you figure out how to create a chatbot that works well in every scenario, your effort gets reduced by significant amount. A well-tested chatbot, on the other hand, makes conversations feel effortless. It understands the different ways people ask the same question and responds naturally. If users keep getting replies like "I don’t understand" or something completely irrelevant, they’ll just stop using it. Testing helps catch these issues early so your chatbot actually does what it’s supposed to—assist users smoothly. At the end of the day, a building a chatbot is only successful if it actually works...

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### Chatbot vs. AI Virtual Assistant: What Are Key Differences?

> Understand the key differences between Chatbot vs. AI Virtual Assistant and how they impact automation, customer support, and user interactions.

- Published: 2025-03-06
- Modified: 2025-03-25
- URL: https://controlhippo.com/blog/ai/ai-chatbot-vs-virtual-assistant/
- Categories: AI Cusotmer Service

Businesses, websites, and apps now depend on smart bots to assist customers, answer questions, and even automate tasks. But there’s often confusion between Chatbot vs. AI Virtual Assistant—are they the same thing, or is there more to the story? While both are designed to interact with users, their capabilities are vastly different. A chatbot follows scripts and predefined rules, responding to queries based on programmed instructions. This blog will help you determine which one best suits your needs by outlining their main differences and unique advantages. What Is an AI Chatbot? An AI chatbot is a computer program designed to simulate human-like conversations. It operates using predefined rules, natural language processing (NLP), or artificial intelligence to respond to user queries. You’ve probably encountered chatbots while shopping online, booking tickets, or seeking customer support—they pop up in chat windows, ready to assist with basic questions and requests. Unlike traditional rule-based bots that depend on fixed responses, AI-powered chatbots can analyze user input, understand context, and generate more natural, relevant answers. While they’re efficient for handling frequently asked questions, they still have limitations—they don’t think independently or perform complex tasks beyond their programming. However, they’re not as advanced as AI virtual assistants, which can learn and adapt to user preferences over time. What is an AI Virtual Assistant? An AI virtual assistant is an advanced AI-powered tool that helps users by performing tasks, understanding context, and learning over time. They use machine learning and natural language processing to provide personalized assistance. They...

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### Top 10 Real Estate Chatbots for Lead Generation in 2025

> Find the best Real Estate Chatbot to generate leads, engage buyers, schedule appointments, and boost sales with AI-powered automation and smart integrations.

- Published: 2025-03-04
- Modified: 2025-05-22
- URL: https://controlhippo.com/blog/ai/real-estate-chatbots/
- Categories: AI Cusotmer Service

Consider yourself a busy real estate agent who manages several clients, responds to property queries, and works to close deals. What if you had a smart assistant who worked around the clock to answer inquiries, gather leads, and even schedule appointments while you slept? A chatbot for real estate does just that! Chatbots changed the game in 2025 by enabling agents to communicate with prospective customers more quickly and effectively. Let's examine why they are essential in the real estate industry. Why Do Real Estate Companies Need Chatbots? The key to real estate is timing. A prospective buyer is likely to go on to another property if they message you at 10 PM and don't hear back. A real estate chatbot comes in handy in this situation. Instantaneous responses from these AI-powered assistants keep leads interested and improve the likelihood that agreements will be closed. They qualify leads, manage frequently asked questions, arrange home visits, and even offer mortgage estimates. Additionally, they are accessible around the clock, so you won't ever lose a client due to slow responses. Chatbots guarantee that no opportunity is lost in a sector that moves quickly, like real estate. Key Advantages of Using Chatbots in Real Estate Industry Chatbots are changing the game in real estate! A real estate chatbot helps agents save time, engage leads instantly, and close deals faster. Here’s why they’re a must-have: 1. Lead Generation & Qualification Chatbots qualify leads in addition to collecting them! A real estate chatbot asks the...

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### SMS Campaigns : Key Strategies, Types & Examples

> Unlock the power of SMS campaigns! Explore features, types & examples to create compelling messages that increase conversions and customer loyalty.

- Published: 2025-03-03
- Modified: 2025-03-03
- URL: https://controlhippo.com/blog/sms/sms-campaigns/
- Categories: SMS

Not all marketing messages get noticed, but SMS messaging stands out. It reaches customers instantly and ensures high engagement. It’s a strong approach to connecting as it has open rates of up to 98% of SMS. Whether it’s reminders, updates, or exclusive promotions, SMS creates a direct line of communication that drives engagement. A well-planned SMS campaign delivers quick and effective communication. It helps brands engage customers directly and drive actions. But success depends on the right approach. From crafting compelling messages to choosing the perfect timing, every detail plays a role in success. In this blog, we’ll explore key strategies, types, and best practices for SMS marketing campaigns. What is an SMS Campaign? An SMS campaign is a form of advertising that allows businesses to send customized text campaigns to targeted customers. These promotional text messages utilize text messaging to promote products, share offers, or provide significant updates. SMS marketing is direct, personal, and highly attractive. Since most people check their phones often, SMS campaigns have high open rates and rapid response times. SMS campaigns are effective because: Instant delivery – Messages reach recipients in seconds. High engagement – Over 90% of texts are read within 3 minutes. Cost proficiency - lower cost compared to traditional advertisements with high returns. Automation-friendly – Businesses can send messages based on customer actions. However, businesses must obtain user consent before sending messages, and they should follow privacy laws. The messages should be clear, brief, and valuable. A well-employed SMS campaign helps businesses...

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### Top Chatbot Statistics: Major Trends & Facts

> Discover the latest chatbot statistics, trends, and adoption rates. Learn how AI chatbots are transforming industries and improving customer interactions.

- Published: 2025-03-01
- Modified: 2025-03-06
- URL: https://controlhippo.com/blog/ai/chatbot-statistics/
- Categories: AI Cusotmer Service

Chatbots have changed the way businesses interact with customers, offering instant responses and round-the-clock support. As artificial intelligence (AI) continues to evolve, chatbot adoption statistics indicate a growing reliance on these digital assistants across industries. Businesses leverage chatbots to enhance customer service, drive sales, and automate routine tasks. Below, we explore key chatbot statistics, highlighting the latest chatbot trends, adoption rates, and user behaviors. Global Chatbot Market Statistics The global chatbot market has experienced significant growth in recent years, driven by advancements in AI and increasing consumer demand for instant communication. Businesses now rely on AI chatbot solutions to improve efficiency and customer engagement. The following chatbot usage statistics provide insights into the expansion and potential of AI-powered chatbots worldwide. The global chatbot market is projected to reach $27. 2 billion by 2030, growing at a CAGR of 23. 3% from 2023. 88% of users had at least one conversation with a chatbot in 2023. Chatbots are expected to handle 75-90% of healthcare and banking queries by 2025. 64% of businesses believe that chatbots will allow them to provide more personalized customer support. The chatbot adoption rate in e-commerce is predicted to grow by 30% annually through 2027. Consumer Perception and Behavior Consumers are increasingly comfortable interacting with AI-powered chatbots for various tasks, from answering queries to making purchases. Chatbots vs. live chat remains a common debate among businesses, as both offer unique advantages in customer support. Let us have a look at some key statistics to learn more. 69%...

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### Auto-Reply Text Messages: Best Examples & How to Set Them Up

- Published: 2025-02-28
- Modified: 2025-03-20
- URL: https://controlhippo.com/blog/sms/text-message-auto-reply/
- Categories: SMS

The fastest way to lose your customers? Poor Communication. No one likes slow replies, especially customers who expect immediate responses from businesses. In fact, a one-minute response time can increase conversions by 391%. Auto-reply text messages are an excellent way to provide quick, on-demand information to your customers. This ensures they feel acknowledged, even when you can’t reply immediately. A text message auto-reply is your initial point of contact (and first impression). It can help generate leads, increase customer engagement through text marketing, and more. We’ll give you a brief overview of these texts, the best examples, and a step-by-step guide on how to send automated text responses. What are Auto-Reply Text Messages? A text message auto-reply is a pre-programmed automated message, typically sent in response to a specific trigger, such as a support inquiry. It removes the need for manual intervention or action. These text messages allow you to send back instant automated texts triggered by specific keywords in the customer's inquiries. For example, if a customer messages you asking about your opening hours, you can send an automatic text message. This will contain all the relevant information without you ever having to look at your phone. Your platform will send an auto-response to any inquiry based on some pre-set criteria. Explore More : 10 Best Text Messaging Services For Businesses Reasons to Use Auto-Reply Text Messages Sending incoming texts with an auto-reply or automatic sms reply can benefit your customers and your business. With automatic text responses, you...

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### 30+ Generative AI Examples Revolutionizing Industries

> Discover how generative AI is transforming industries by automating tasks, enhancing efficiency, and driving innovation across various sectors.

- Published: 2025-02-27
- Modified: 2025-05-19
- URL: https://controlhippo.com/blog/ai/generative-ai-examples/
- Categories: AI Cusotmer Service

Generative AI has improved the way industries operate by automating processes, enhancing efficiency, and delivering creative solutions. This advanced technology enables machines to generate text, images, videos, and even entire systems based on user inputs. From healthcare to education, generative AI is making a profound impact. In this blog, we will explore over 30 examples of generative AI that are reshaping various sectors. What is Generative AI? Generative AI refers to artificial intelligence systems that can create new content by learning patterns from existing data. Using advanced algorithms like deep learning and neural networks, generative AI models can produce human-like text, realistic images, and even predictive analytics. These different types of Generative AI include popular frameworks like GPT-4 and DALL-E, which power applications across industries. By understanding patterns, generative AI not only mimics human creativity but also pushes boundaries to solve complex problems. Its versatility has led to widespread adoption in fields such as healthcare, education, marketing, and beyond. Industry-Specific Generative AI Examples Generative AI is not limited to any single industry. Below, we explore specific examples of how this technology is being used to revolutionize industries. Gen AI Examples in Healthcare Generative AI is playing a pivotal role in transforming healthcare. Generative AI applications range from patient support to disease diagnosis and medical training. 1. Conversational AI for Patient Support Hyro is a conversational AI platform designed to improve patient support through natural language processing. It assists patients in scheduling appointments, providing medical information, and answering common health-related queries....

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### SMS Marketing: Definition, Advantages & Best Practices

> Unlock a 45% response rate with SMS marketing! Discover how to engage customers instantly and boost your business. Explore best practices.

- Published: 2025-02-24
- Modified: 2025-04-06
- URL: https://controlhippo.com/blog/sms/sms-marketing/
- Categories: SMS

While emails are jamming into unseen directories and social media posts are lost in the feed, SMS marketing has emerged as a direct and effective means of reaching out to consumers. A report indicates that more than 90% of text messages are opened within 3 minutes of being sent, making SMS one of the fastest communication tools for businesses. Given that people check their phones several times daily, SMS marketing is good for businesses to reach their consumers fast. Let’s understand more about SMS marketing. What is SMS Marketing? SMS marketing, also known as mobile SMS marketing, is the process by which firms send their marketing messages, such as promotions, notifications, and customer interactions, via short targeted messages. Businesses often utilize an SMS inbox to manage incoming and outgoing messages efficiently, ensuring seamless communication with customers. Compared to emails and social media ads, SMS texts are much shorter and reach consumers quickly, instantly allowing for a higher chance of being opened. Research suggests that SMS response rates can be as high as 45%, much higher than email's average response rate of 6%. Text marketing is easy for consumers to read and respond to, so businesses use it to announce discounts, confirm appointments, or send personalized offers. Thus, it is an excellent customer service communication tool. How Does Text Message Marketing Work? Text message marketing sends bulk messages to a targeted audience. Many businesses use an automated SMS marketing platform to assist them with their campaigns intelligently and securely. Thus, customers...

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### Top 10 Chatbot APIs for 2025: Features, Benefits, and Use Cases

> Explore the best Chatbot APIs of 2025. Understand their features, benefits, and use cases to improve customer support and engagement in your business.

- Published: 2025-02-23
- Modified: 2025-02-23
- URL: https://controlhippo.com/blog/ai/chatbot-api/
- Categories: AI Cusotmer Service

Customers today expect instant responses and 24/7 support from businesses. This creates a challenge for companies trying to keep up with high volumes of inquiries. A Chatbot API solves this problem by automating conversations– empowering businesses to handle customer interactions better. In fact, it's predicted that by the end of 2025, chatbots will manage up to 75-90% of customer interactions. In this blog, I will take you through what Chatbot APIs are, how they work, and why they are crucial for businesses. We will also take a detailed overview of the top 10 best Chatbot APIs, helping you choose the right one for your business needs. What Is a Chatbot API? A Chatbot API is a tool that helps developers add chatbot features to websites, apps, or messaging platforms. It acts as a bridge between users and a chatbot, allowing smooth conversations. These APIs use Natural Language Processing (NLP) and AI to understand messages, detect intent, and generate relevant responses. With an AI Chatbot builder, businesses can automate customer support, answer common questions, and improve user engagement without human intervention. Some APIs even offer free chatbot API options, making it easier for startups or small businesses to integrate chatbots without extra costs. Moreover, these APIs work across multiple platforms, from websites to social media, ensuring users get instant responses. Whether for customer service, e-commerce, or healthcare, a Chatbot API makes interactions faster and smarter. Also Read: How to Create a Chatbot: Build AI Chatbot for Free? How Does a Chatbot...

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### Bulk Text Messaging: 5 Best Bulk SMS Service Providers

> Discover the benefits of bulk text messaging, top service providers for 2025, and best practices to optimize your SMS marketing campaigns. Get started today!

- Published: 2025-02-21
- Modified: 2025-04-02
- URL: https://controlhippo.com/blog/sms/bulk-text-message/
- Categories: SMS

Bulk text messaging is a powerful tool that enables businesses to engage customers instantly. With SMS messages having an open rate of 98%, compared to just 20% for emails, it’s no surprise that companies rely on bulk SMS for marketing, customer support, and notifications. This guide covers what bulk text messaging is, its benefits, the top bulk SMS service providers for 2025, and best practices to help you optimize your SMS marketing strategy. What is Bulk Text Messaging? Bulk text messaging, often referred to as SMS bulk messaging, enables businesses and organizations to deliver text messages to a large audience at once. It is commonly utilized for marketing campaigns, customer updates, appointment reminders, and urgent alerts. For example, a retail store launching a weekend sale can use a bulk SMS sender to notify thousands of customers about exclusive discounts instantly. This direct communication method ensures that customers receive and act on the message quickly. This makes it an effective strategy for boosting engagement, increasing sales, and enhancing customer relationships. Top 5 Bulk SMS Service Providers for Businesses in 2025 Choosing the best bulk SMS service provider is essential for businesses looking to enhance customer communication and marketing efforts. Here are the top 5 bulk SMS services for 2025, offering reliable features, automation, and scalability to meet various business needs. 1. ControlHippo ControlHippo is a leading bulk SMS service provider offering a user-friendly platform and scalable messaging solutions. It enables businesses of all sizes to streamline customer communication with automation and...

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### Chatbots vs. Conversational AI: What Are Key Differences?

> Discover the key differences between chatbots and conversational AI. Learn how they work, their benefits, and which one is the right fit for your business

- Published: 2025-02-20
- Modified: 2025-02-18
- URL: https://controlhippo.com/blog/ai/chatbot-vs-conversational-ai/
- Categories: AI Cusotmer Service

With the rapid evolution of businesses, customer engagement is more important than ever. Studies show that 67% of consumers favor chatbots for instant responses to basic queries. To select the best solution for your business, it's essential to understand the key differences between chatbots and conversational AI. In this article, we’ll break down the key distinctions, benefits, and use cases of both to help you make an informed decision. Keep reading to find out which one suits your needs best! What Are Chatbots? Chatbots are automated systems that interact with customers via text or voice, following predefined scripts. AI chatbots are best suited for handling routine tasks such as answering FAQs, scheduling appointments, and processing orders. However, their ability to comprehend nuanced conversations or manage complex queries is often limited. What Is Conversational AI? Conversational ai, on the other hand, refers to the advanced technology behind intelligent chatbots. These systems use natural language processing (NLP) and machine learning algorithms to understand, process, and respond to user queries more contextually and intelligently. Unlike chatbots, conversational AI can engage in more natural conversations, recognize intent, and remember past interactions for a more personalized experience. Chatbots or Conversational AI: What’s the Difference? While both AI powered chatbots and conversational AI are designed to automate customer interactions, they differ significantly in functionality. Chatbots rely on predefined rules, making them effective for handling straightforward queries. In contrast, conversational AI leverages advanced technologies like NLP and machine learning to understand natural language and deliver more dynamic,...

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### 13 Ways To Leverage AI in Customer Experience: Real Life Case Studies and Challenges

> Discover 13 ways to use AI to enhance customer experience, featuring real-life case studies, benefits, and challenges to improve engagement and loyalty.

- Published: 2025-02-19
- Modified: 2025-03-11
- URL: https://controlhippo.com/blog/ai/ai-customer-experience/
- Categories: AI Cusotmer Service

The use of AI for customer experience is changing how businesses connect with their customers. With features like personalized recommendations and round-the-clock support, artificial intelligence enables brands to provide quicker, more intuitive, and enjoyable interactions. So, how can businesses effectively use AI to enhance their customer experience? In this blog, we will discuss 13 practical strategies to utilize AI, supported by real-world case studies and the obstacles companies encounter during implementation. Why Is AI in Customer Experience Important? Customers want smooth, personalized, and immediate interactions with brands. Artificial intelligence customer experience solutions enable businesses to fulfill these demands by delivering customized services on a large scale. By utilizing tools such as chatbots, predictive analytics, and AI-enhanced CRMs, companies can foresee customer needs, provide tailored solutions, and build lasting loyalty. In short, customer experience and AI enhance satisfaction, retention, and brand reputation. How to Leverage AI in Customer Experience? From chatbots providing instant help to personalized recommendations based on customer behavior, AI allows companies to engage meaningfully with their audience. It’s all about creating smarter, more human-like interactions that truly resonate. Below are the ways you can leverage the benefits of AI for customer service. 1. Personalized Recommendations AI algorithms make inferences about the customer, behavior, likes and dislikes of the customer, and his/her purchasing history, to provide the customer with highly personalized recommendations. These customized recommendations, in addition to improving customer satisfaction, lead to more sales, and loyalty. Retail giants like Amazon use AI to recommend products based on browsing...

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### SMS Encryption : Are Text Messages Secure?

> Learn how SMS encryption works & discover practical steps to enhance your message security and improve SMS communications.

- Published: 2025-02-18
- Modified: 2025-02-19
- URL: https://controlhippo.com/blog/sms/sms-encryption/
- Categories: SMS

Text messaging is one of the most common ways people communicate. Businesses use SMS to send important updates, while individuals rely on it for everyday conversations. But have you ever thought, “Is texting secure? ” The answer is not really. While other modern messaging app services employ advanced encrypted message protection, SMS encryption does not exist in mobile phone networks. This makes your SMS inbox highly vulnerable to hackers, network breaches, and interception. If you’re concerned about privacy, it’s essential to understand how SMS encryption works and how you can secure your messages. In this blog, we’ll explain SMS encryption, whether SMS is secure, the risks of unencrypted messages, and how you can protect your text conversations. What is End-to-End Encryption? Encryption is a security operation that scrambles data so that only the authenticated parties can read it. End-to-end encryption primarily uses asymmetric cryptography, which means that a unique pair of public and private keys encrypts and decrypts messages. Unlike symmetric encryption (used in SSL/TLS), this ensures only the recipient can decode the message, eliminating the need for a shared key that could be intercepted. How Does E2EE Work? When you send a message, encryption is performed on your device before transmission. The message travels through the network in encrypted form, and no one can read it except the person who is important in the transmission. The message can only be decrypted and read by the device user. Is SMS Encrypted? The main concern about SMS security is that standard...

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### Top 19 Customer Service Challenges & Tips to Handle Them

> Discover the top 19 customer service challenges and effective solutions to enhance satisfaction, improve team performance, and create brand loyalty.

- Published: 2025-02-15
- Modified: 2025-02-24
- URL: https://controlhippo.com/blog/ai/customer-service-challenges/
- Categories: AI Cusotmer Service

Exceptional customer service is more important than ever, with 73% of consumers likely to switch to a competitor after multiple bad experiences and over half leaving after just one. To thrive in today’s competitive environment, businesses must tackle common customer service challenges head-on. This blog outlines the top 19 customer service challenges and provides practical solutions to enhance customer satisfaction, improve team performance, and increase loyalty. Read the full blog for actionable insights that can transform your customer service approach. Top Customer Service Challenges with Solutions Solving critical customer service challenges can help businesses improve efficiency, enhance customer satisfaction, and foster long-term loyalty. Let's look at the customer service issues and solutions in detail: 1. Serving Multiple Customers at Once Managing multiple customer interactions simultaneously can lead to decreased service quality and longer response times. Overloaded agents may struggle to provide personalized service, affecting customer satisfaction. Solution: Implement an omnichannel communication platform that consolidates various channels (live chat, email, phone, and social media) into a single interface. This enables customer service teams to efficiently manage multiple conversations without compromising service quality. AI chatbots can handle simple queries, allowing agents to focus on complex customer issues. 2. Not Knowing the Answer to a Question When customer service representatives face questions they cannot answer, it can lead to delays, customer frustration, and dissatisfaction. This undermines the customer experience and may harm the brand's reputation. Solution: Provide comprehensive training programs and maintain an up-to-date knowledge base accessible to agents. Encourage team collaboration, where...

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### How To Send Texts To Multiple Contacts Without Group Message In 2025

> Learn how to send a text to multiple contacts without creating a group message on Android. Explore why ControlHippo is the best solution for mass messaging.

- Published: 2025-02-14
- Modified: 2025-03-06
- URL: https://controlhippo.com/blog/sms/how-to-send-text-to-multiple-contacts-without-group-message/
- Categories: SMS

Sending messages to multiple contacts without creating a group chat is often necessary for keeping communication personal and organized. In fact, a significant 66% of people have felt overwhelmed by group chats. No matter if you're on an iPhone or Android or using messaging platforms like WhatsApp, there are efficient ways to send messages individually. In this blog, we will guide you on how to send text to multiple contacts without a group message and share effective methods. We will also explore how ControlHippo simplifies the process, allowing you to send personalized messages across various channels. How To Send a Text to Multiple Contacts Without a Group Message on Android? Sometimes, you need to send the same message to multiple people, but you don’t want to create a group chat where everyone can see each other’s replies. Android lets you send a text to multiple contacts individually, but it requires a few settings adjustments. How to Send Messages to Multiple Contacts: Step-by-Step Guide for Android Users Here’s how to send a message to multiple contacts separately on Android phones: 1. Open Your Messaging App: Start by opening your default messaging app. Most Android phones come with Google Messages or another built-in SMS app. 2. Create a New Message: Tap the compose button (usually a "+" or a pencil icon) to start a new message. 3. Select Your Contacts: In the “To” field, type the names or phone numbers of the people you want to message. You can also choose contacts...

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### Top 10 Benefits of Chatbots for Customers and Businesses

> Explore the top benefits of chatbots for both customers and businesses, highlighting improved efficiency, customer service, and cost savings.

- Published: 2025-02-14
- Modified: 2025-02-13
- URL: https://controlhippo.com/blog/ai/benefits-of-chatbots/
- Categories: AI Cusotmer Service

With their smooth communication and automation-driven efficiency, chatbots have completely changed the way that companies and consumers engage. Chatbots are now an essential element in contemporary corporate operations, whether they are used to answer questions, offer tailored advice, or facilitate transactions. Chatbots benefit user experiences and expedite conversations using natural language processing (NLP) and artificial intelligence (AI). This blog will discuss the importance of chatbots, the advantages of chatbots, their drawbacks, and recommended deployment strategies. How Do Chatbots Work? Chatbots use artificial intelligence (AI), natural language processing (NLP), and machine learning (ML) to understand and respond to human language. They analyze user input, interpret the intent behind the message, and generate appropriate replies using pre-trained data and algorithms. More advanced type of chatbots utilize deep learning techniques, continuously improving their accuracy and adaptability based on real-time interactions. This enables them to deliver more personalized and context-aware responses, enhancing user engagement and satisfaction. Key Benefits of Chatbots for Customers Chatbots improve client interactions by utilizing AI and automation to offer prompt assistance, tailored suggestions, and proactive support. Chatbots give consumers ease and accessibility while responding to questions, fixing problems, and streamlining self-service alternatives. Below, we explore the key benefits of chatbots that improve customer satisfaction and engagement. 1. Round-the-clock Assistance One of the most significant benefits of chatbots is their ability to offer 24/7 customer support. Unlike human agents who work in shifts, chatbots remain available at all hours, providing instant assistance regardless of time zone. This ensures customers get answers...

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### What Is Chatbot Marketing? Benefits, Use Cases & Strategies

> Chatbot Marketing helps businesses automate conversations, improve customer experience, and increase sales. Explore benefits, use cases, examples, and strategies.

- Published: 2025-02-13
- Modified: 2025-05-21
- URL: https://controlhippo.com/blog/ai/chatbot-marketing/
- Categories: AI Cusotmer Service

Businesses are constantly looking for innovative ways to enhance customer experience and improve their marketing efforts. Chatbot Marketing has been a powerful strategy to engage, convert, and retain customers by leveraging artificial intelligence-powered chatbots. These automated conversational agents help businesses streamline customer interactions, reduce operational costs, and drive revenue growth. In this blog, we will explore what Chatbot Marketing is, its benefits, use cases, examples, and strategies to implement it effectively. What is Chatbot Marketing? Chatbot Marketing refers to the use of AI-driven chatbots to automate and enhance customer interactions across various digital platforms. These chatbots engage customers in real-time conversations, provide personalized recommendations, answer queries, and facilitate transactions without human intervention. According to research, businesses using chatbots have seen a 55% increase in lead engagement and a 20% boost in conversion rates. Businesses can use Chatbot Marketing to improve customer support, generate leads, and optimize sales processes. Benefits of Chatbot Marketing From cost savings to increased engagement, chatbots offer numerous advantages that make them a valuable asset in modern marketing strategies. Let’s explore the benefits of chatbot marketing. 1. Reduce Customer Service Costs One of the key chatbot marketing benefits is cost savings. By automating repetitive and time-consuming tasks such as answering FAQs, processing refunds, and providing order updates, businesses can significantly reduce the need for human agents. This not only streamlines customer support operations but also ensures faster response times, enhancing customer satisfaction. Chatbots can handle multiple conversations simultaneously, making them a scalable solution for high-traffic periods without...

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### What is Personalized Customer Service? Importance, Benefits & Strategies

> Personalized customer service helps build stronger connections by tailoring interactions to customer needs, loyalty, and long-term engagement.

- Published: 2025-02-13
- Modified: 2025-02-13
- URL: https://controlhippo.com/blog/ai/what-is-personalized-customer-service/
- Categories: AI Cusotmer Service

Customers expect more than just good products or services—they demand exceptional experiences. Personalized Customer Service has emerged as a crucial differentiator, allowing businesses to connect with customers on a deeper, more meaningful level. But what exactly does this entail, and why is it vital for modern businesses? In this blog, we'll dive into the essence of personalized customer service, explore its benefits, and share actionable strategies for implementing it effectively. What is Personalized Customer Service? Personalized Customer Service refers to tailoring interactions based on individual customer preferences, behaviors, and history. Instead of treating every customer the same, businesses leverage data and insights, often with the help of an AI Chat Assistant, to customize their approach, making each interaction feel unique and valued. This practice goes beyond using a customer’s name—it involves understanding their journey, anticipating their needs, and proactively solving their problems. Why is Personalized Customer Service Important for Businesses? Delivering Personalized Customer Service is more than just a trend—it's a strategic imperative. Let’s explore why it matters. 1. Increases customer satisfaction and retention When customers feel understood and valued, their overall satisfaction with a brand significantly improves. Personalized interactions make them feel like more than just another transaction, creating a sense of appreciation and connection. When businesses tailor their communication, recommendations, and support based on individual preferences and past interactions, customers are more likely to return. This level of personalization fosters a positive customer experience, leading to long-term loyalty and increased retention rates. Satisfied customers are also more likely...

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### 10 WhatsApp Business Features You Should Know About

> Discover the top WhatsApp Business features that can streamline communication and drive sales. Optimize your business strategy today!

- Published: 2025-02-12
- Modified: 2025-03-21
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-business-features/
- Categories: WhatsApp

WhatsApp has over 2. 7 billion monthly active users and has evolved beyond personal messaging into a powerful business communication tool. WhatsApp Business provides companies with advanced features to engage customers, automate responses, and drive sales. From automated messages to in-app purchases, WhatsApp Business is a game-changer for brands of all sizes. This detailed blog explores the top 10 WhatsApp Business features you should leverage in 2025 to streamline customer interactions, boost engagement, and enhance conversions. Top 10 WhatsApp Business Features WhatsApp Business offers a range of features designed to enhance customer communication, automate responses, and drive sales. From setting up a professional business profile to leveraging automated messages, product catalogs, WhatsApp Team Inbox, and in-app purchases, these tools help businesses streamline operations and improve engagement. Below are the top 10 WhatsApp Business features that can enhance how you interact with customers in 2025. 1. Business Profile A WhatsApp Business Profile acts as a digital storefront, allowing businesses to provide essential information in one place. Companies can display their business name, logo, description, address, operating hours, website link, email, and services. This makes it easier for customers to find and connect with them. This feature enhances brand credibility and builds trust, ensuring customers have access to accurate business details. Additionally, a well-optimized WhatsApp Business Profile improves customer experience by eliminating the need for repeated inquiries about basic business information. It also makes businesses appear more professional, strengthening their brand identity. 2. Greeting and Away Messages The WhatsApp Business App enables...

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### Types of Generative AI Models: How it Works, Applications

> Discover the types of generative AI models, how they work, and their applications in text, images, audio, video, and code generation

- Published: 2025-02-10
- Modified: 2025-04-15
- URL: https://controlhippo.com/blog/ai/types-of-generative-ai/
- Categories: AI Cusotmer Service

Generative AI is a class of artificial intelligence aimed at generating new content like text, images, audio, and video. Unlike traditional AI systems that classify or predict data in existing datasets, generative AI creates entirely new outputs. This "creativity" has transformed industries from entertainment to healthcare. In this blog, we will discuss what are generative AI models, how do they work, and best practices to optimize their functionality. What is Generative AI? Generative AI refers to algorithms and models designed to produce data similar to a given dataset. By learning the underlying patterns in the data, these systems generate new, realistic outputs. Examples include creating realistic images, composing music, and generating human-like text. Core Types of Generative AI Models Generative AI models can generally be categorized into two types: supervised and unsupervised models. So let’s explore these generative AI types and exactly how they work. Unsupervised Generative Models Unsupervised generative models learn to create data without explicit labels, making them highly versatile. Below are some common generative AI categories within this segment: Generative adversarial networks (GANs) Generative adversarial networks (GANs) GANs are made? Up of two neural networks that contest each other. its generator generates new data while its discriminator judges the authenticity of the data. This two-pronged process makes GANs able to generate extremely realistic images, videos and even human-like voices. Variational autoencoders (VAEs) VAEs compress the input data into a latent space and then uncompressed it to recover? The original data. They are popular in applications such as?...

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### 12 Best Customer Service Techniques

> Explore the best customer service techniques, strategies, and examples to enhance support teams and improve customer satisfaction.

- Published: 2025-02-07
- Modified: 2025-03-31
- URL: https://controlhippo.com/blog/ai/customer-service-techniques/
- Categories: AI Cusotmer Service

Delivering exceptional customer service isn’t just a nice-to-have—it’s a game-changer. Did you know that 93% of customers are more likely to become repeat buyers when they experience top-notch service? By using effective customer service techniques, businesses can improve customer satisfaction, build long-term loyalty, and increase profitability. Ready to improve your support strategy? Let’s get started! Why Are Customer Service Techniques Important For Support Teams? Customer service techniques are essential for creating a customer-centric organization. They empower support teams to handle queries effectively, reduce resolution times, and enhance customer satisfaction. By applying these techniques, teams can ensure customers feel valued and understood, leading to more positive interactions and improved experiences. This not only strengthens customer trust but also fosters long-term loyalty and advocacy. Ultimately, mastering customer service methods transforms support teams into key drivers of business success and customer retention. 12 Effective Customer Service Techniques Mastering effective customer service techniques is the key to delivering exceptional customer experiences. These methods help support teams address customer concerns with empathy, efficiency, and professionalism, ensuring satisfaction and loyalty. 1. Active Listening Active listening is one of the foundational customer service techniques that involves paying full attention to the customer’s concerns, clarifying their issues, and responding thoughtfully. This support technique builds trust and ensures customers feel valued. This customer service strategy builds trust and ensures customers feel valued. 2. HEARD Technique The HEARD method is an approach to customer service that emphasizes five key actions: Hear: Listen attentively. Empathize: Recognize their feelings. Apologize: Express regret....

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### Broadcast Text Messaging: What It Is & How to Use It Effectively

> Learn how broadcast text messaging can enhance marketing, customer engagement, and internal communication. Discover benefits and best tools like ControlHippo.

- Published: 2025-02-07
- Modified: 2025-03-06
- URL: https://controlhippo.com/blog/sms/broadcast-text-message/
- Categories: SMS

A broadcast text message allows businesses to reach multiple recipients instantly while maintaining privacy. With 3. 09 billion mobile phone users relying on messaging apps, SMS remains a powerful communication tool. Text messages have very high open rates, making them ideal for marketing promotions, appointment reminders, alerts, and internal updates. Unlike group texts, broadcast messages are sent individually to recipients. Businesses can use SMS broadcast software to automate, personalize, and track bulk messages efficiently. This blog covers what broadcast text messaging is and how businesses can leverage it for customer engagement. What is Broadcast Text Messaging? A broadcast text message allows businesses to send bulk SMS messages to multiple recipients at once. Unlike group messaging, where responses are visible to everyone, broadcast texts are sent as individual messages, ensuring privacy. Key Features of Broadcast Text Messaging: One-to-Many Communication: Messages are sent to multiple contacts simultaneously. Personalization: Customize messages with recipient names and other details. Automation: Schedule messages or set up auto-replies. High Open Rates: SMS messages have significantly higher open rates than emails. Broadcast texting is commonly used for marketing promotions, appointment reminders, alerts, and internal business communications. Below is the graphical representation of broadcast text messaging. MMS Group vs. Broadcast Text Message Many people confuse MMS group messaging with broadcast text messages, but they serve different purposes. An MMS group message functions like a group chat where everyone can see replies, making it useful for internal discussions or social conversations. On the other hand, SMS broadcast ensures messages reach...

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### Short Welcome Messages, Quotes and Templates

> Discover 30+ short welcome messages and quotes to craft warm greetings for customers, employees, and social media followers.

- Published: 2025-02-05
- Modified: 2025-02-20
- URL: https://controlhippo.com/blog/sms/short-welcome-messages/
- Categories: SMS

A well-crafted welcome message sets the tone for any relationship, whether it’s greeting new customers, welcoming employees, or engaging social media followers. A warm and engaging welcome can make a lasting impression, ensuring that people feel valued and appreciated from the very start. In fact, messages have a click-through rate (CTR) ranging from 20% to 35%. In this blog, we’ll explore 30+ short welcome messages, quotes, and welcome message templates to help you create the perfect greeting. Whether you're writing a welcome text message, email, or social media post, these examples will help you deliver a heartfelt introduction. What Are Welcome Messages? Welcome messages are short, engaging messages sent to greet and acknowledge new customers, employees, or subscribers. They play a crucial role in making the recipient feel appreciated and informed about what to expect next. These welcome messages can be sent via SMS, email, or in-app notifications and often managed efficiently through an SMS shared inbox. A well-written welcome message can increase engagement, boost loyalty, and create a strong first impression. How to Write an Effective Welcome Message? Creating an effective welcome message requires a balance of warmth, clarity, and personalization. Here’s how you can craft a compelling message: Keep it short and friendly – A short welcome message is more impactful than a long-winded one. Personalize the message – Use the recipient’s name whenever possible. Express gratitude – Thank the recipient for joining or being part of the journey. Set expectations – Provide a brief overview of what...

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### 10 Best Text Messaging Services for Businesses: Top Picks for Effective Communication

> Find the best business text messaging services. Compare features, pricing, and integrations to get the perfect platform for your business communication needs.

- Published: 2025-01-31
- Modified: 2025-03-27
- URL: https://controlhippo.com/blog/sms/business-text-messaging/
- Categories: SMS

Effective communication is an integral element in ensuring that companies gain profit in a highly competitive space. Business text messaging has become compulsory as it provides fast, direct, and assured ways to connect with the customer. Did you know that SMS service has an open rate of 98%? It is faster than traditional forms of email and improves a company’s efficiency in marketing messages, deadline announcements, and customer care. The blog will further summarize the benefits, selection strategies, and ideal platforms that businesses can employ to improve their communication strategy in 2025. What Is A Text Messaging Service For Business? A text messaging service for business is a communications platform through which organizations can send and receive SMS or MMS messages. This service makes interaction with customers effective for many businesses. Sending appointment reminders, actions on promotions, or customer service updates have been aided by the text messaging service to be fast and reliable. The advantage compared with the traditional choices of email and telephone delivery varies largely due to messaging. The measured standard of engagement guarantees that an SMS message sent is most likely to be read and responded to more quickly than emails. Some platforms have well-developed features such as automation tools, scheduling applications, and integration with other software. Benefits Of Using Text Messaging Services For Business Text messaging services offer numerous advantages for businesses, making them an essential tool for modern communication. Here are the key benefits: 1. Enhanced Customer Communication And Engagement Text messaging is a...

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### Customer Service in Healthcare: A Complete Guide

> Learn essential strategies for delivering outstanding customer service in healthcare, enhancing patient satisfaction & improving operational efficiency.

- Published: 2025-01-30
- Modified: 2025-05-20
- URL: https://controlhippo.com/blog/ai/customer-service-in-healthcare/
- Categories: AI Cusotmer Service

Exceptional customer service is very important in health care. Patient satisfaction is paramount in this patient-focused environment, and health professionals must offer the best service to ensure each patient has a positive experience. This blog will explore the importance of customer service in healthcare, the challenges faced by healthcare providers, and the tools available to improve service quality. Importance of Customer Service in Healthcare Healthcare customer service is important across the patient journey. Healthcare organizations that provide exceptional service see improved patient retention, satisfaction, and better health outputs. Let's discuss the main reasons why customer service is such a crucial part of healthcare. 1. Building Trust With Patients Trust is the cornerstone of the healthcare profession. Patients need to believe their doctor is competent and cares for them. Patient customer service directly influences this trust. If empathic and direct communication strategies occur, patients will be more willing to develop a close relationship with their provider. This confidence is important in order to form future health outcomes and, more broadly, to give patients the confidence to disclose personal health information. 2. Enhancing Patient Satisfaction and Retention Patients who are both happy and receive the right level of care will be more likely to return, which, in turn, should lead to a higher patient retention rate. Research states that it can cost up to 25 times more to attract a new patient than to retain an existing one! Customer service in health care has a considerable impact on patient satisfaction. Investing in...

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### Future of AI in Customer Service: Latest AI Trends

> Explore the Future and key Trends of AI in customer service, highlighting predictions and current challenges.

- Published: 2025-01-28
- Modified: 2025-03-31
- URL: https://controlhippo.com/blog/ai/future-of-ai-in-customer-service/
- Categories: AI Cusotmer Service

Customer service teams are facing mounting pressure from endless support tickets, leaving both agents exhausted and customers frustrated with long wait times. The traditional approach of scaling support by hiring more agents isn't sustainable - it's expensive and still results in delayed responses. However, AI is poised to change support operations. By 2025, 77% of leaders expect AI to resolve most support tickets without human intervention, enabling faster resolution times while letting agents focus on complex cases that need a human touch. Let's explore the future of AI in customer service. Future Predictions for AI in Customer Support As we explore the future of customer service, it's clear that AI will change how businesses interact with customers. From advanced natural language processing to sophisticated predictive capabilities, here's what AI customer support innovations will bring. 1. AI-Powered Chat Adoption Rises A critical development in the future of AI in customer service is the evolution of chatbot technology. While businesses are already using chatbots, the market is set to surge from $5. 4 billion in 2023 to $15. 5 billion by 2028. Beyond this explosive growth, the future of customer service will see chatbots going far beyond simple Q&A. They'll cut customer service costs by 30% while handling complex, multi-step problems - from processing refunds to technical troubleshooting. By integrating with CRM systems and learning from each interaction, these AI systems will change from basic answering tools into sophisticated virtual agents. They can then handle even complex customer inquiries that currently need...

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### Conversational AI Use Cases: Industry Examples &  Benefits

> Explore real-world conversational AI use cases in retail, healthcare, finance, and more. Learn how businesses benefit from AI to improve customer services.

- Published: 2025-01-27
- Modified: 2025-04-03
- URL: https://controlhippo.com/blog/ai/conversational-ai-use-cases/
- Categories: AI Cusotmer Service

Conversational AI is rapidly changing how businesses engage with customers. Leveraging technologies like natural language processing (NLP) and machine learning, it offers human-like interactions. Additionally, it enables companies to automate tasks, improve customer service, and provide personalized experiences, saving both time and resources. In fact, according to recent studies, the conversational AI market is expected to grow to $18. 4 billion by 2026. In this blog, we will explore conversational AI use cases in various industries, from retail to healthcare, showing how it’s being used to make operations smoother and customer experiences better. What Is Conversational AI? Conversational AI is a technology that helps machines communicate with people in a natural, human-like way. It uses tools like natural language processing (NLP) and machine learning to understand what we say or type and respond appropriately. You have probably seen it in action with chatbots, voice assistants, or virtual customer support systems. It is worth noting that conversational AI is used in many industries, from banking to retail. This is because it makes interactions faster and easier while improving customer experiences and helping businesses save time. Conversational AI Use Cases Across Industries Conversational AI is changing how businesses interact with customers and manage internal processes. Let’s look at some key conversational AI use cases across various industries, along with real-world examples. 1. Retail and E-Commerce In retail and e-commerce, conversational AI is a major shift. Chatbots and virtual assistants can handle customer queries instantly, recommend products, and even assist with order tracking....

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### How to Create WhatsApp Flows: Everything You Need To Know

> Learn how to design WhatsApp flows using ControlHippo. Discover their benefits, explore industry-specific use cases, and the best practices to follow.

- Published: 2025-01-24
- Modified: 2025-04-06
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-flows/
- Categories: WhatsApp

? Managing customer interactions can be a challenge for businesses, leading to slow responses and frustrated customers. In fact, 90% of customers expect a response within 10 minutes when they reach out for help. WhatsApp Flows help solve this problem by automating tasks and making communication faster and more efficient. With WhatsApp flows, businesses can automate things like scheduling, answering questions, or processing orders directly through WhatsApp. This not only improves customer satisfaction but also helps companies save time. In this blog, I will walk you through how to create WhatsApp flows, their benefits, and how they can transform customer engagement for businesses. What Are WhatsApp Flows? WhatsApp Flows is a feature of the WhatsApp Business Platform that allows businesses to create interactive, task-oriented workflows within the chat interface. This enables companies to design and deploy customized experiences directly in WhatsApp, such as appointment scheduling, lead generation, and customer feedback collection. By utilizing components like text fields, buttons, and forms, businesses can streamline interactions, reducing the need for back-and-forth messaging. This approach enhances user engagement and simplifies communication processes, making it easier for customers to complete tasks without leaving the chat. Benefits of Using WhatsApp Flows for Businesses WhatsApp Flows are structured, automated workflows within WhatsApp that guide users through a series of steps, making interactions smoother and more efficient. Here’s how using WhatsApp Flows can benefit businesses in practical ways: 1. Keep Customers Engaged with Interactive Experiences WhatsApp Flows allow businesses to create step-by-step interactions that feel personal and...

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### What Is Customer Service? Definition, Skills & Best Practices

> What is customer service? Learn its definition, key skills, and best practices to deliver exceptional service and foster strong customer relationships.

- Published: 2025-01-22
- Modified: 2025-03-31
- URL: https://controlhippo.com/blog/ai/what-is-customer-service/
- Categories: AI Cusotmer Service

Whether you're running a small startup or a large corporation, your customer service practices can make or break the customer experience. So, what is customer service? It's more than just answering customer inquiries, it’s about creating positive interactions and maintaining a relationship with your customers. Through this blog, we’ll explore the definition of customer service, its evolution, the essential skills needed for excellent service, best practices, and much more. What Is Customer Service? In the simplest terms, customer service refers to the support offered to customers before, during, and after a purchase. It involves addressing their inquiries, resolving issues, and ensuring that they have a positive experience with a product or service. Customer service can be delivered through various channels, including phone calls, live chats, emails, and even social media interactions. Did you know that nearly 3 out of 4 consumers (73%) are likely to switch to a competitor after experiencing multiple poor interactions? But what is customer service in the business? It’s more than just fixing problems; it’s about adding value to the customer journey and ensuring satisfaction at every touchpoint. Customer service is an integral part of the customer experience and can often be the deciding factor in whether a customer returns to your business. Evolution and History of Customer Service The concept of customer service has evolved significantly over the years. In the past, customer service was limited to in-person interactions, usually in a store. As businesses grew and expanded globally, the demand for more structured forms...

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### How to Create a Chatbot: Build AI Chatbot for Free

> Learn how to build an AI chatbot for free and check out the top AI chatbot tools to streamline communication.

- Published: 2025-01-22
- Modified: 2025-04-06
- URL: https://controlhippo.com/blog/ai/how-to-build-a-chatbot-for-website/
- Categories: AI Cusotmer Service

Chatbots are at the forefront of AI's transformation of how humans interact, communicate, and do tasks! These virtual assistants aren’t just futuristic tools—they’re transforming how businesses interact with people. The best part? You don’t need extensive technical expertise for how to make a chatbot to get started—building your chatbot is easier than you think! And yes, you can do it for free. This guide has everything you need to know about creating a chatbot online. From understanding what they are and why they matter to step-by-step instructions for creating your own chatbot free. Why Do You Need a Chatbot for Your Website? Chatbots are powerful tools that can improve your website in many ways. Chatbot is a helpful assistant on your website 24/7. They instantly answer questions, ensuring your visitors get what they need without waiting. They’re great at chatting with multiple people at the same time, which saves your team a lot of time and effort. Plus, they make your website more interactive and fun, keeping visitors around longer. Whether it’s helping customers find the right products, collecting feedback, or reminding them about items left in their cart, chatbots do it all—and chatbots can boost sales by up to 67%. They also work smoothly on mobile devices, so the experience is effortless for users. On top of all that, they can handle many customer questions on their own, which means lower customer service costs for you. No wonder they’re becoming a must-have for businesses, especially online stores. Top Benefits...

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### How To Schedule A Text Message?

> Learn how to schedule text messages effectively on iPhone, Android, and ControlHippo to improve engagement and simplify business communication today!

- Published: 2025-01-17
- Modified: 2025-01-31
- URL: https://controlhippo.com/blog/sms/how-to-schedule-a-text-message/
- Categories: SMS

Effective communication is crucial for building strong relationships with clients, employees, and partners. Timing plays a key role in ensuring your message has the desired impact, and scheduled text messages provide a simple solution. By sending messages at carefully chosen times, businesses can optimize engagement and significantly enhance the overall customer experience. With SMS open rates reaching 98%, text messaging remains one of the most reliable communication channels, ensuring high engagement and effectiveness. In this blog, we’ll explore when to schedule a text message, how to do it across platforms, and how tools like ControlHippo can simplify the process to simplify communication. When To Schedule A Text Message? Text message scheduling is especially effective in situations where the timing of the message is crucial to driving engagement. Understanding the best times to communicate can improve engagement rates and ensure better connections. Scheduling messages can be especially useful in various real-world business scenarios, such as: Global Communication: Communicate with people worldwide at a time that works for them. Marketing Campaigns: Send out promotional SMS during busy times, such as lunch or after work. Appointment Reminders: Send reminders a day or two before to book appointments to help minimize no-shows. Event Notifications: Alert attendees to impending deadlines, product launches, or webinars. How to Schedule a Text Message on Different Platforms This section provides step-by-step guidance for scheduling text messages on Android and iPhone, ensuring clarity for users across popular platforms. On Android Devices Most Android devices have built-in scheduling features in their...

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### WhatsApp Business API UAE: The Key to Better Customer Engagement

> Find out how WhatsApp API helps UAE businesses better engage with customers. Learn what makes ControlHippo the best WhatsApp API provider in UAE.

- Published: 2024-12-31
- Modified: 2024-12-30
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-business-api-uae/
- Categories: WhatsApp

Businesses in the UAE are embracing the WhatsApp Business API to connect with customers more effectively. According to a report by Meltwater, 79. 6% of internet users in the UAE use WhatsApp, making it the most popular social media platform in the country. Whether you run a store in Dubai or provide financial services, the WhatsApp Business API helps businesses improve customer interactions with features like automated replies, secure messaging, and easy integration with other systems. In this blog, I will explain why the WhatsApp Business API is important for UAE businesses, how it works, and how you can get started. Why UAE Businesses Need WhatsApp Business API? The WhatsApp Business API offers businesses in the UAE a way to connect with customers more efficiently while streamlining their operations. Here are 5 key reasons why businesses in Dubai and across the UAE should consider using this API. A. To Connect with Customers on a Popular Platform WhatsApp is one of the most widely used apps in the UAE, making it a natural choice for businesses to reach their customers. The WhatsApp Business API UAE allows companies to communicate directly with clients where they are already active. Whether it’s sending order updates or answering inquiries, this API ensures faster and smoother communication, helping businesses stay accessible and responsive. B. To Provide Round-the-Clock Support With automated responses, the WhatsApp API UAE makes it possible to handle customer queries 24/7. This is especially useful in cities like Dubai, where businesses often cater to...

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### 13 Effective Strategies to Improve Customer Experience

> Discover 13 strategies to improve customer experience, boost loyalty, and drive growth with personalized support, AI, and seamless customer journeys.

- Published: 2024-12-30
- Modified: 2025-02-24
- URL: https://controlhippo.com/blog/ai/improve-customer-experience/
- Categories: AI Cusotmer Service

Providing exceptional customer experiences isn’t just a differentiator; it’s a necessity. Businesses that prioritize enhancing customer experience reap benefits like increased loyalty, higher revenue, and positive brand perception. But how do you ensure your strategies are effective? This guide explores actionable ways to improve customer experience, offering insights to keep your customers happy and engaged. Why Improving Customer Experience Matters? Improving customer experience directly impacts your bottom line. Studies show that companies excelling in this area see increased customer retention, higher satisfaction rates, and greater referrals. A seamless experience not only drives loyalty but also turns customers into brand advocates, boosting your business's reputation. According to a study, companies that focus on improving customer experience see revenue growth 5-10% higher than their competitors. 13 Key Strategies to Improve Customer Experience Every touchpoint matters when it comes to customer satisfaction. Implementing these strategies will help you create meaningful and lasting impressions. 1. Personalize Customer Interactions Personalization is no longer optional—it’s expected. Tailoring experiences to individual preferences makes customers feel valued and appreciated. Use data analytics to track past purchases, browsing behavior, and interaction history to craft personalized recommendations or messages. For example, Netflix curates content suggestions based on viewing habits, enhancing engagement. Implementing CRM systems can automate personalization, helping you deliver tailored emails, offers, and product recommendations. Small touches like addressing customers by name or remembering their preferences can significantly improve customer experience. 2. Leverage Customer Feedback Customer feedback is a goldmine of insights, providing direct information on what works and...

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### Top 10 Benefits of AI in Customer Service with Examples

> Learn about the top benefits of AI in customer service, with real-world examples showcasing how AI enhances efficiency and customer satisfaction.

- Published: 2024-12-30
- Modified: 2025-03-31
- URL: https://controlhippo.com/blog/ai/benefits-of-ai-in-customer-service/
- Categories: AI Cusotmer Service

Providing excellent customer service has always been a challenge for businesses. Long wait times, repetitive queries, and inconsistent experiences leave customers frustrated and impact brand loyalty. On the other hand, support teams often struggle with high workloads, limited resources, and the pressure to deliver quick, effective resolutions. This is where Artificial Intelligence (AI) steps in as a game-changer. AI offers innovative solutions that transform customer service by automating repetitive tasks and personalizing experiences. In this blog, we’ll explore the 10 benefits of AI in customer service and discuss how it can revolutionize the way businesses interact with their customers. What is AI in Customer Service? AI in customer service is all about using smart technologies like Artificial Intelligence to improve how businesses support their customers. It includes tools like chatbots, voice assistants, and systems that can understand and respond to customer queries. These tools rely on technologies such as machine learning and natural language processing (NLP) to provide quick and accurate assistance. With AI, businesses can simplify tasks like answering questions, solving complaints, and analyzing customer behavior. It helps reduce costs, save time, and offer personalized experiences to every customer. Whether it’s providing instant replies through chatbots or predicting customer needs with data insights, AI is changing how businesses deliver top-notch customer service. Discover how customer interactions can be transformed with our AI Chat Assistant Top 10 Benefits of AI in Customer Service AI has transformed how businesses interact with their customers. Below, we explore the top 10 benefits of...

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### Top 10 RCS Service Providers: Features, Pricing, And More

> Explore the top 10 RCS service providers for your business. Learn about their features, pricing, and key benefits.

- Published: 2024-12-29
- Modified: 2025-02-25
- URL: https://controlhippo.com/blog/rcs/rcs-providers/
- Categories: RCS Messaging

As businesses look for better ways to connect with customers, RCS (Rich Communication Services) is becoming a popular solution. RCS allows businesses to send interactive, media-rich messages directly to their customers, offering a more engaging experience than traditional text messages. Additionally, as per the research, RCS business messaging traffic will reach 50 billion messages globally in 2025, marking a 50% increase from 2024. In this blog, we will take a closer look at the top 10 RCS service providers that can help your business take advantage of this powerful messaging tool. Let’s explore their features, pricing, and more. 10 Best RCS Providers for Your Business Let's now explore the 10 best RCS providers for your business. These RCS messaging providers come with a different set of features and capabilities to help improve customer engagement and optimize support through rich, conversational messaging services. 1. ControlHippo ControlHippo is a leading RCS service provider that helps businesses improve their communication by using RCS. With RCS, companies can send engaging, interactive, and media-rich messages directly to customers without needing extra apps. This makes customer interactions smoother and more effective. Features like typing indicators, read receipts and high-quality media sharing ensure better engagement and seamless communication. Pricing: Basic Plan: Free for up to 3 users. Bronze Plan: $20 per user/month (billed annually). Silver Plan: $28 per user/month (billed annually). Gold Plan: Custom pricing (contact for details). 2. ZixFlow Zixflow is a comprehensive RCS messaging provider that enables businesses to send rich, interactive messages directly to...

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### Collect Customer Feedback: Why It’s Important and Ways to Collect It

> Learn effective ways to collect customer feedback and use insights to improve your product, service, and customer experience with ControlHippo.

- Published: 2024-12-28
- Modified: 2025-04-25
- URL: https://controlhippo.com/blog/ai/collect-customer-feedback/
- Categories: AI Cusotmer Service

Understanding your customers is no longer optional—it’s essential. Customer feedback serves as a vital bridge between businesses and their customers, offering invaluable insights into their needs, preferences, and experiences. By actively collecting customer feedback, companies can identify areas for improvement, refine their offerings, and foster deeper connections with their audience. This blog delves into the strategies and methods businesses can employ to gather customer feedback effectively. It also highlights how ControlHippo simplifies the process, enabling organizations to transform raw feedback into actionable insights that drive growth and success. What is Customer Feedback? Customer feedback is the information, opinions, and observations that customers share about their interactions with a brand, its products, or its services. It can take various forms, including verbal comments, survey responses, ratings, and reviews. This feedback reflects the customer’s satisfaction level, areas of concern, and suggestions for improvement, providing businesses with an unfiltered view of their strengths and weaknesses. Why to Collect Customer Feedback is Important? Collecting customer feedback is the cornerstone of building customer-centric businesses. It helps organizations improve their offerings, enhance customer experience, and foster loyalty. Feedback provides actionable data that guide decisions, from product development to marketing strategies. Moreover, gathering customer feedback allows companies to address pain points proactively, turning dissatisfied customers into loyal advocates. It builds trust by showing that businesses value their customers' voices and are committed to continuous improvement. In a rapidly evolving market, staying attuned to customer needs through feedback ensures a competitive edge, fostering innovation and adaptability. By understanding...

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### Omnichannel E-commerce: Strategy, Challenges, and Examples

> Learn how to create a successful omnichannel e-commerce strategy with seamless integration, personalized experiences, and improved customer loyalty.

- Published: 2024-12-27
- Modified: 2024-12-30
- URL: https://controlhippo.com/blog/omnichannel/omnichannel-ecommerce/
- Categories: Omnichannel

Amidst the growing competition, e-commerce businesses must adopt innovative strategies to stay ahead. One such solid approach is omnichannel ecommerce, a seamless shopping experience across multiple platforms and touchpoints. This strategy not only caters to modern consumer expectations but also empowers businesses to enhance engagement, improve customer loyalty, and increase sales. In this blog, we will explore what omnichannel commerce is, the benefits it brings, and how businesses can craft an effective omnichannel ecommerce strategy. What is Omnichannel E-commerce? Omnichannel e-commerce refers to a unified and consistent shopping experience across various online and offline channels, such as websites, mobile apps, social media, physical stores, and marketplaces. Unlike traditional methods, ecommerce omnichannel integrates all touchpoints so that customers enjoy a seamless journey, whether browsing on one device or purchasing on another. By leveraging omnichannel integration, businesses ensure customers have a cohesive shopping experience, irrespective of the channel they choose. Difference Between Omnichannel and Multichannel E-commerce While multichannel e-commerce allows businesses to sell across multiple platforms, omnichannel ecommerce solutions go a step further by integrating these channels for a unified experience. Advantages of Omnichannel Commerce Omnichannel ecommerce offers numerous benefits to businesses and customers alike. By seamlessly connecting various sales and communication channels, businesses can elevate the customer experience and gain a competitive edge. 1. Enhanced Customer Experience A seamless customer experience is at the core of omnichannel e-commerce. A WhatsApp shared inbox can integrate multiple touchpoints seamlessly. Customers can transition smoothly between channels—for example, browsing online and completing a purchase in-store—without...

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### WhatsApp API Singapore: Benefits, Use Cases, and Steps to Get Started

> Find out how WhatsApp API helps Singapore businesses better engage with customers. Learn what makes ControlHippo the best WhatsApp API for Singapore.

- Published: 2024-12-26
- Modified: 2025-02-24
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-api-singapore/
- Categories: WhatsApp

WhatsApp has become a key communication platform for businesses, especially in Singapore, where over 87% of the population actively uses it. This makes the WhatsApp Business API in Singapore a valuable solution for companies looking to improve customer interactions. By using the API, businesses can engage customers directly, automate responses, and optimize support. In this blog, we'll discuss why integrating the WhatsApp Business API is essential for businesses in Singapore, exploring its key benefits, use cases, and steps to get started. Why Should You Use WhatsApp Business API in Singapore? You should use WhatsApp Business API in Singapore as it helps you improve communication and build stronger customer relationships. With over 87% of Singaporeans actively using WhatsApp, this platform is already a preferred choice for staying connected. By integrating the WhatsApp API, businesses can tap into this vast audience with ease. Here’s why it matters: Real-Time Communication: The API allows businesses to chat directly with customers, providing fast and reliable support. This quick response time helps build trust and keeps customers happy. Automation Made Easy: Repetitive tasks like sending order updates or answering FAQs can be automated. This saves time for both businesses and customers while ensuring no message goes unanswered. Secure Conversations: WhatsApp’s end-to-end encryption ensures all chats remain private, giving customers peace of mind when sharing sensitive information. Moreover, the WhatsApp Business API also supports multiple team members managing the same account. This is ideal for businesses that deal with a high number of customer queries. All in...

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### Omnichannel Routing: How It Works and Benefits

> Learn how omnichannel routing improves customer experience, boosts agent efficiency, & cuts costs with examples in e-commerce, healthcare, and more.

- Published: 2024-12-25
- Modified: 2025-01-06
- URL: https://controlhippo.com/blog/omnichannel/omnichannel-routing/
- Categories: Omnichannel

Omnichannel routing ensures a seamless customer experience by directing every interaction—whether through phone, email, chat, or social media—to the right agent. This powerful tool improves efficiency and exceeds customer expectations, leading to higher satisfaction. In this blog, we’ll dive into how omnichannel routing works, its key benefits, and how industries are leveraging it. Read on to discover how you can implement it in your business for improved service and operational success! What is Omnichannel Routing? Omnichannel routing refers to the practice of managing and directing customer communications across various channels. To deliver a consistent and personalized customer experience, businesses rely on omnichannel routing. Unlike traditional systems that handle just one channel (e. g. , phone calls), omnichannel routing combines various communication channels—like phone, email, live chat, and social media—into a single, unified platform. The goal is to enable businesses to efficiently manage customer interactions, whether they occur through a website chat, mobile app, email, or even in-store visits. This method ensures that customers are routed to the best available agent based on their custom unified agent statuses using intelligent routing software regardless of the channel they use. It is a key feature in any contact center software used worldwide to prioritize phone calls and ensure improved agent productivity. If you’re interested in omnichannel strategies in other sectors, such as omnichannel banking and omnichannel marketing in healthcare, be sure to check out our related blogs. How Does Omnichannel Routing Work? Omnichannel routing works by connecting different communication channels into one integrated...

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### WhatsApp Business API For South Africa: Benefits, Pricing, And Top Tools

> See how South African businesses use WhatsApp Business API to offer better customer service. Learn about the WhatsApp API South Africa pricing and more.

- Published: 2024-12-24
- Modified: 2025-02-21
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-api-south-africa/
- Categories: WhatsApp

With millions of South Africans using WhatsApp every day, businesses are turning to the WhatsApp API for South Africa to improve how they interact with customers. A recent study shows that over 90% of South African internet users are on WhatsApp, making it the perfect platform for businesses to reach their audience. In this blog, I will walk you through the benefits of using WhatsApp for business and its features. We will also take a look at popular use cases, pricing models, and how businesses can make the most out of this powerful solution. Why is the WhatsApp API in South Africa Essential for Businesses? The WhatsApp Business API South Africa is becoming a must-have tool for businesses to stay connected with their customers. With millions of South Africans using WhatsApp daily, it’s a platform where businesses can engage efficiently and build trust. Key Benefits of Using WhatsApp API: Better Customer Engagement: Reach customers on a platform they already know and trust. 24/7 Support with Automation: Use chatbots to handle queries and provide instant responses. Secure Communication: Ideal for sensitive industries like finance and healthcare. The WhatsApp Business API South Africa also helps streamline workflows by integrating with tools businesses already use. From sending order updates to answering common customer questions, it’s a powerful way to save time and resources. Whether you’re a startup or an established company, adopting WhatsApp API ensures smoother communication at a cost-effective rate, with flexible pricing options tailored to your needs. Key Features of the...

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### Multilingual Customer Support: What It is and Tips

> Learn how multilingual customer support helps break language barriers & enriches the customer experience. Understand its key role in business growth.

- Published: 2024-12-23
- Modified: 2025-05-02
- URL: https://controlhippo.com/blog/ai/multilingual-customer-support/
- Categories: AI Cusotmer Service

Multilingual customer support is important for businesses that want to connect with customers around the world. It helps break down language barriers, improves customer satisfaction, and builds loyalty. In fact, a recent study found that 75% of customers are more likely to engage with a company that offers support in their own language. In this blog, I will walk you through why multilingual support is crucial, the key benefits it brings, and how businesses can implement it. I will also explain how platforms like ControlHippo can simplify providing multilingual support across different channels. What is Multilingual Customer Support? Multilingual customer support involves assisting customers in their native languages, ensuring effective communication and satisfaction. By offering multilingual customer service, businesses can cater to a diverse clientele, enhancing the overall customer experience. Providing multilingual support helps companies: Expand market reach by attracting international customers. Enhance customer experience through personalized interactions. Improve customer retention by addressing language preferences. To summarize, implementing multilingual support can be achieved through various methods, such as hiring multilingual staff, utilizing translation tools, or partnering with specialized service providers. This ensures that all customers, regardless of language, have a positive experience with the company. Importance of Multilingual Customer Service To effectively meet the needs of this diverse group, offering multilingual customer support is crucial. Here are the key reasons why a business needs to provide multilingual customer service: 1. To Improve Customer Communication Clear communication is the foundation of good customer service. When businesses offer multilingual customer service, they...

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### What is Proactive Customer Service: Definition, Examples & Strategies

> Learn about proactive customer service. Check out proactive customer service tools, 5 ways and advantages to improve customer satisfaction.

- Published: 2024-12-20
- Modified: 2025-02-20
- URL: https://controlhippo.com/blog/ai/proactive-customer-service/
- Categories: AI Cusotmer Service

Customer service is one of the key aspects of any business, playing a crucial role in ensuring customer satisfaction and loyalty. While many businesses focus on reactive customer service, proactive customer service is becoming increasingly important for fostering long-term relationships with clients. But what exactly is proactive customer service? In this blog, we will explore the definition of proactive customer service, provide examples, and discuss strategies to implement it effectively. What is Proactive Customer Service? Proactive customer service refers to the practice of anticipating customer needs and resolving potential issues before they arise. Instead of waiting for customers to reach out with problems, businesses offering proactive customer service identify opportunities to help or inform customers in advance. This approach can take many forms, such as sending out helpful notifications, offering assistance before a problem occurs, or providing guidance on how to make the most out of a product or service. In fact, the below numbers reflect that majority of customers don’t receive proactive service, leading to disappointment. Proactive customer support aims to prevent problems before they escalate and ultimately enhance the overall customer experience. By staying one step ahead, businesses can create a seamless and positive experience for their customers. Proactive vs Reactive Customer Service: Comparison Proactive customer service is about taking the initiative to prevent issues before they occur, whereas reactive customer service deals with situations only after customers bring them to attention. Proactive support focuses on anticipating needs, while reactive service is more about responding to events as...

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### What is Generative AI? How It Works with Examples

> Learn what Generative AI is, how it works, its applications, and benefits across industries, with examples of tools like DALL-E and ChatGPT.

- Published: 2024-12-19
- Modified: 2025-03-31
- URL: https://controlhippo.com/blog/ai/generative-ai/
- Categories: AI Cusotmer Service

Generative AI has become a transformative technology in the world of artificial intelligence, reshaping industries with its ability to create new and original content. From generating text and images to producing music and videos, this branch of AI offers immense potential for creativity, efficiency, and problem-solving. In this blog, we will explore what generative AI is, how it works, and its core principles, providing detailed insights along the way. What Is Generative AI? Definition Generative AI refers to a subset of artificial intelligence that uses machine learning models to create new content, such as text, images, music, or even code. Unlike traditional AI systems that focus on analyzing or predicting based on existing data, generative AI creates original outputs that are not directly copied from its training data. At its core, generative AI is designed to mimic human creativity by learning patterns, structures, and styles from vast datasets. It then uses this knowledge to generate novel content that aligns with the learned data. Generative AI vs. AI vs. Predictive AI vs. Conversational AI Understanding the distinctions between different types of AI is crucial to grasp the unique capabilities of generative AI. While all AI systems aim to mimic human intelligence, they serve vastly different purposes and operate using distinct methodologies. Now, take a look at the differences in more detail. Artificial Intelligence (AI): AI encompasses all machine learning systems designed to simulate human intelligence. It involves tasks like decision-making, pattern recognition, and automation. Generative AI: Generative AI is a specialized...

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### Why Your Business Needs WhatsApp API Malaysia: Benefits, Top Providers, And Examples

> Learn how the WhatsApp Business API Malaysia enriches communication and supports business growth. Take advantage of this powerful solution now.

- Published: 2024-12-19
- Modified: 2025-02-24
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-api-malaysia/
- Categories: WhatsApp

Businesses across Malaysia are rapidly embracing the WhatsApp Business API to connect with customers and simplify operations. With over 79% of consumers valuing fast responses in customer service, WhatsApp API Malaysia provides a powerful platform for instant communication, personalized marketing, and process automation. In this blog, I will walk you through the key benefits of using WhatsApp Business API Malaysia, including how businesses can leverage it for better customer service. I will also explore case studies of major companies in Malaysia that have successfully integrated WhatsApp API into their operations. Why is the WhatsApp API in Malaysia a Valuable Tool for Local Businesses? The WhatsApp API in Malaysia is becoming increasingly valuable for local businesses looking to enhance customer service, improve marketing, and streamline daily operations. Here's why the WhatsApp API Malaysia is gaining traction among businesses of all sizes. 1. Instant Communication for Better Customer Support One of the biggest advantages of using the WhatsApp Business API Malaysia is its ability to provide fast, real-time customer support. With the majority of consumers expecting responses within an hour, WhatsApp’s instant messaging platform is perfect for businesses that want to keep their customers engaged. According to a study, 79% of people say that quick responses improve their customer service experience. With the API, businesses can easily integrate chatbots, allowing them to handle common queries even outside of business hours? . 2. Effective Marketing and Promotional Campaigns WhatsApp allows businesses to send promotional content directly to customers. Whether it's a special offer,...

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### 20 Best Customer Support Tools: Features, Pros, Cons & Pricing

> Check out the 20 best customer care software. Learn about their features, pricing, pros & cons, and how they can improve customer service.

- Published: 2024-12-19
- Modified: 2025-03-31
- URL: https://controlhippo.com/blog/ai/customer-support-tools/
- Categories: AI Cusotmer Service

One of the key factors that drive business success is exceptional customer support. With customer expectations at an all-time high, businesses need reliable customer service tools to stay competitive. From ticketing systems to live chat, the right software for customer support can make a world of difference. In fact, recent studies show that 74% of customers will switch brands if they encounter poor customer service. In this blog, I will walk you through the best customer support solutions, explore their key benefits, and provide a step-by-step guide on how to choose the best one for your business needs. What is a Customer Support Tool? A customer support tool is software that helps businesses manage and improve their customer service. These customer service tools organize communication between businesses and customers. Customer care software typically includes features like ticketing systems, live chat, knowledge bases, and analytics, helping teams deliver a seamless experience. With the right software for customer support, businesses can track customer interactions, enhance satisfaction, and build stronger relationships, ultimately boosting brand loyalty and retention. Boost satisfaction and get instant responses with ControlHippo's AI Agent for Customer Support Best Customer Support Service Tools For your convenience and easy understanding, we have segmented customer support tools into 7 categories, such as live chat, help desk, ticketing systems, knowledge bases, AI tools, visual communication, and internal collaboration. Let’s take a closer look at each one. A. Live Chat and Messaging Tools Here are some of the top live chat and messaging tools that...

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### Retail Customer Service [Tips & Practices]

> Discover expert tips, best practices, and key skills to deliver exceptional retail customer service and enhance customer satisfaction effectively.

- Published: 2024-12-18
- Modified: 2025-01-22
- URL: https://controlhippo.com/blog/ai/retail-customer-service/
- Categories: AI Cusotmer Service

Providing exceptional retail customer service is a major factor in any thriving retail business. It’s not just about selling products but also about creating memorable customer experiences that drive loyalty and repeat business. In this blog, we’ll understand the key factors of retail customer service, its importance, key skills, and tips to help serve your customers in a better way in order for them to remain satisfied and loyal. What is Retail Customer Service? Retail customer service is the assistance and support that is provided to customers before, during, and after their purchase in a retail setting. It includes answering queries, addressing concerns, and offering solutions to ensure a seamless shopping experience. Whether through in-store interactions, online support, or a mix of both, retailing customer service focuses on meeting and exceeding customer expectations to foster trust and satisfaction. For a company to provide great retail customer service requires a deep understanding of customer needs, proactive engagement, and a commitment to continuous improvement. It’s about building lasting relationships that transform first-time shoppers into loyal brand advocates. By prioritizing exceptional service, retailers can stand out in a crowded market and cultivate long-term success. Importance of Customer Service in Retail The importance of customer service in retail cannot be overstated. Exceptional service leads to increased customer satisfaction, which translates to loyalty and repeat purchases. In a highly competitive market, excellent customer service in retail industry settings can be the key differentiator and positive experiences encourage customers to share their feedback with others which...

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### WhatsApp Business API in Indonesia: Pricing, Benefits, Use Cases, and Success Stories

> Find out how WhatsApp API Indonesia is reshaping business communication. Learn how ControlHippo WhatsApp Business API can improve customer engagement.

- Published: 2024-12-17
- Modified: 2025-02-20
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-api-indonesia/
- Categories: WhatsApp

In Indonesia, businesses are increasingly turning to WhatsApp Business API to improve their customer communication. With over 87 million users in the country, WhatsApp is a popular platform for direct, real-time interactions. It empowers companies to offer quick, secure, and personalized service to their customers. In this blog, I will walk you through the key benefits of adopting WhatsApp API for businesses in Indonesia and how it can improve communication, security, and customer engagement. Why Are Businesses in Indonesia Adopting WhatsApp API for Communication? In Indonesia, businesses are increasingly adopting WhatsApp API to enhance their customer communication strategies. This is not surprising, given that WhatsApp is one of the most popular messaging platforms globally, with over 1. 6 billion users. Here are some reasons why businesses are making this shift: 1. Better Customer Engagement WhatsApp allows businesses to have direct and personal conversations with their customers. With the WhatsApp Business API, companies can interact through automated replies or real-time messaging. This makes it easier to provide quick solutions, keep customers updated, and improve overall service? . 2. Multimedia Messaging The WhatsApp Business API supports multimedia formats such as images, videos, and documents, making customer communication more dynamic. Whether sharing product updates, promotional content, or service instructions, businesses can deliver richer, more engaging messages? . 3. Secure Communication With WhatsApp’s end-to-end encryption, businesses can be assured that customer conversations remain secure. This level of security helps build trust with customers, which is especially important in industries handling sensitive data? . 4....

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### How to Create a Winning Customer Service Strategy? With Examples

> Learn how to create a winning customer service strategy with actionable steps, benefits, and real-life examples to boost loyalty and brand reputation.

- Published: 2024-12-16
- Modified: 2025-03-31
- URL: https://controlhippo.com/blog/ai/customer-service-strategy/
- Categories: AI Cusotmer Service

Nowadays, exceptional customer service is not just a “nice-to-have” but a critical differentiator that can make or break a company. A well-defined customer service strategy helps businesses create meaningful connections with their clients, ensure satisfaction, and build long-lasting relationships. In this blog, we’ll delve into the concept of a customer service strategy, its significance, and actionable steps to create one that aligns with your business goals. This approach can help your business win more customers and retain existing ones. What is a Customer Service Strategy? A customer service strategy is a comprehensive plan that outlines how a business will interact with its customers to meet their needs, exceed expectations, and enhance their overall experience. It involves setting clear goals, defining processes, and equipping your team with the tools and skills to deliver top-notch service consistently. Whether it's a detailed customer service strategy plan example or an innovative customer support strategy, the key is to ensure your approach aligns with your brand values and customer expectations. Handle Customer Queries Effortlessly with AI Chat Assistant Benefits of a Strong Customer Service Strategy Developing a solid customer care strategy is not just about addressing customer issues—it’s about creating a holistic framework that benefits both the business and its clientele. Here are some key advantages: 1. Boost Customer Loyalty and Retention A well-executed customer contact strategy ensures that customers feel valued and supported at every touchpoint. Incorporating soft skills training courses can further enhance customer interactions, helping teams build empathy, active listening, and effective...

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### WhatsApp Multi Agent: Everything You Need to Know

> Manage WhatsApp chats seamlessly with ControlHippo. Centralize conversations, automate replies, and boost customer service efficiency.

- Published: 2024-12-16
- Modified: 2024-12-16
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-multi-agent/
- Categories: WhatsApp

WhatsApp, as one of the world’s most popular communication platforms, has changed how businesses engage with their customers. But managing high customer interaction volume is no small feat, especially for growing teams. That’s where businesses need WhatsApp Multi Agent, a solution that enables multiple agents to manage WhatsApp conversations efficiently under a single account. In this blog, we’ll explore the concept of WhatsApp Multi Agent, how it works, its benefits, and its application across businesses of various sizes. What is WhatsApp Multi Agent? WhatsApp Multi Agent refers to the capability of handling multiple chats simultaneously by different agents under a single WhatsApp Business account. This setup ensures seamless communication, eliminates response delays, and improves customer satisfaction. Using a multi-agent WhatsApp system allows businesses to scale their customer support teams while maintaining a unified communication platform. Each agent can handle specific queries, ensuring faster resolution and personalized customer care. Set Up a Shared Account for Multiple Agents Setting up WhatsApp to support multiple agents is straightforward but requires specific tools. Here’s how you can get started: 1. Upgrade to WhatsApp Business API The WhatsApp Business API is essential for enabling multi-agent functionality. Unlike the standard WhatsApp Business app, the API allows multiple users to access the account simultaneously. 2. Integrate a Third-Party CRM or Dashboard Tools like Zendesk, Twilio, or WATI can help manage WhatsApp multiple chat interactions seamlessly. These platforms enable chat routing, analytics, and team management features. 3. Assign Agents and Roles Once integrated, assign roles to your agents....

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### 10 Types of Customer Service: Choose the Best Fit for Your Business

> Explore 10 types of customer service and learn how to choose the best fit for your business to boost customer satisfaction and drive success.

- Published: 2024-12-13
- Modified: 2025-03-31
- URL: https://controlhippo.com/blog/ai/types-of-customer-service/
- Categories: AI Cusotmer Service

Customer service plays a pivotal role in building strong relationships between businesses and their customers. It is more than just resolving issues—it’s about ensuring customers feel valued and supported throughout their journey with your brand. Understanding the types of customer service and how to apply them can elevate the customer experience and ultimately boost loyalty. This blog explores types of customer service and offers insights to help businesses determine which methods align with their goals. From traditional in-person support to modern social media support, each approach serves distinct purposes. What is Customer Service? Customer service refers to the assistance and support businesses provide to their customers before, during, and after a purchase. The goal is to resolve issues, answer questions, and create a positive experience that ensures customer satisfaction. The types of customer care vary depending on the communication medium, customer expectations, and the nature of the business. By understanding the different types of customer service, businesses can tailor their support to meet customer demands effectively. Partnering with customer support outsourcing services can further enhance service quality and efficiency. Let’s check out the 10 types of customer service to identify their unique features and applications. Enhance customer interactions with ControlHippo's AI Chat Assistant 10 Types of Customer Service You Should Know Each type offers unique advantages depending on your business model and customer needs. Understanding these variations will help you tailor your approach to provide the most effective support for your audience. 1. In-Person Support In-person support involves face-to-face interactions...

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### What is Chatbot Automation? [Benefits, Features & Use Cases]

> Explore the benefits, features, and use cases of chatbot automation. Learn how automated chatbots can enhance customer support and boost business efficiency.

- Published: 2024-12-13
- Modified: 2025-03-31
- URL: https://controlhippo.com/blog/ai/chatbot-automation/
- Categories: AI Cusotmer Service

Customers nowadays expect quick, efficient, and personalized service, which has led businesses to adopt chatbot automation. An automated chatbot can handle a variety of tasks, from answering simple inquiries to managing complex customer service requests. Chat automation offers numerous benefits, including improved customer satisfaction and reduced response times. Besides, chatbots can also reduce customer service costs by up to 30%. In this blog, I will walk you through the benefits, features, and real-world use cases of chatbot automation, showcasing how it can transform the way businesses engage with their customers. Role of Chatbot Automation in Improving Customer Experience Chatbot automation is key to improving Customer Experience (CX) by offering instant support at any time of day. With chatbot automation, businesses can handle many customer questions at once, reducing wait times and increasing satisfaction. An automated chatbot can handle tasks like answering FAQs, helping customers find products, and troubleshooting issues—all without needing a human. This helps make customer interactions smoother and allows human agents to focus on more complex tasks, boosting efficiency. For example, an automated chatbot for a website can assist customers in finding the right product size, checking if an item is in stock, or tracking their order. By providing fast, accurate answers, the chatbot improves the customer experience, keeps them engaged, and encourages loyalty. This kind of proactive support helps build brand trust and improves overall CX. What Is Chatbot Automation? Chatbot automation, or chat automation, is a technology that lets chatbots respond to users automatically without needing...

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### How to Make a Poll on Telegram: A Step-by-Step Guide

> Learn how to make a poll on Telegram with our simple guide. Explore the steps, tips, and best practices for creating Telegram polls in groups or channels.

- Published: 2024-12-13
- Modified: 2024-12-13
- URL: https://controlhippo.com/blog/telegram/how-to-make-a-poll-on-telegram/
- Categories: Telegram

Among the many features that Telegram offers, polls stand out as an excellent way to gather opinions, share insights, or even make group decisions. As of July 2024, Telegram ranks 8th among the world's largest social media platforms, with over 950 million active users? . This makes it a great space for both casual and business interactions. In this blog, I will walk you through the simple steps of how to make a poll on Telegram- on Android, iOS and PC. How to Create a Poll on Telegram? Creating a poll in Telegram is straightforward and doesn’t require any technical expertise. Here’s how you can make a poll on Telegram: Step 1: Open Telegram: Launch the Telegram app on your device. Step 2: Go to a Chat or Group: Navigate to the chat, group, or channel where you want to create the poll. Step 3: Access the Poll Option: Tap on the attachment icon (usually a paperclip) or the menu button, then select Poll. Step 4: Set the Question and Options: Enter the question for your poll. Add the response options. Telegram allows up to 10 options. Step 5: Customize Settings: Choose the poll type—anonymous voting, multiple answers, or quiz mode. Step 6: Post the Poll: Tap Create or Send to publish your poll in Telegram. That’s it! Your Telegram poll is now live. Users in the chat or group can vote, and you can view the results in real time. How to Create a Poll in Telegram on an...

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### 20 Real-world Chatbot Examples

> Discover chatbot examples that showcase innovation and efficiency. Explore tools to enhance customer engagement and streamline workflows.

- Published: 2024-12-12
- Modified: 2025-03-31
- URL: https://controlhippo.com/blog/ai/chatbot-examples/
- Categories: AI Cusotmer Service

Chatbots are transforming how businesses engage with customers, offering convenience, personalization, and efficiency. From answering queries to providing recommendations, they save time and enhance the customer experience. This blog showcases 20 real-world chatbot examples demonstrating how artificial intelligence has redefined communication in various industries. What is a Chatbot? A chatbot is a software application designed to simulate human-like conversations through text or voice interactions. Using artificial intelligence (AI) and machine learning, chatbots can understand user inputs, provide tailored responses, and improve communication. Their versatility makes them invaluable across sectors, from retail and healthcare to travel and entertainment. Top 20 Real-World Chatbot Examples This list highlights the most innovative and practical chatbot examples currently in use. Each example demonstrates how businesses can effectively integrate AI chatbots for customer service to achieve specific goals. A. Conversational Chatbot Examples Conversational chatbots are designed by using conversational AI to mimic natural human interactions, making them ideal for personalized customer engagement. These examples showcase AI chatbot capabilities in dynamic, real-time communication. Also read: Top AI Chatbot for E-commerce 1. Meta’s BlenderBot – Advanced Conversational AI Meta’s BlenderBot is an advanced AI chatbot built for complex and meaningful conversations. It employs deep learning techniques to understand context, offer nuanced responses, and engage in multi-turn conversations across various topics. Whether discussing current events or providing lifestyle tips, BlenderBot demonstrates the potential of AI to carry forward human conversation with ease. Best for: Users seeking an engaging and informative conversational partner. Why we recommend: Its advanced contextual understanding...

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### Ultimate Guide to AI Chatbots for Customer Service + Top Chatbots

> Discover how AI chatbots transform customer service with automation, personalization, and 24/7 support. Your complete guide to enhancing customer experience.

- Published: 2024-12-12
- Modified: 2025-03-31
- URL: https://controlhippo.com/blog/ai/ai-chatbots-for-customer-service/
- Categories: AI Cusotmer Service

With customer service, companies build trust, maintain loyalty, and stand out in a competitive market. However, with the ever-growing number of customer queries and the demand for quick, effective solutions, traditional methods of handling customer support often need to be revised. So, what’s the solution? Modern problems need smart solutions like AI Customer Service Chatbots. This guide will help you understand AI customer service chatbots and how they can be beneficial. We’ll cover everything from what they are and the types available to their must-have features. Let’s dive in! What is an AI Chatbot for Customer Service? An AI chatbot for customer service is a software application powered by artificial intelligence that simulates human-like conversations. It’s designed to handle customer queries, provide instant responses, and guide users to the necessary information or services. Unlike traditional customer service bots, AI chatbots are more intelligent and adaptive. Create and embed chatbots effortlessly with ControlHippo's AI Chatbot BuilderFor example, retail giant H&M uses its chatbots on its website and app to assist customers with outfit suggestions, size recommendations, and store locations. Such implementations demonstrate how AI chatbots enhance the user experience and build customer loyalty. For instance, an AI customer service bot can understand customer intent, personalize interactions, and even learn from past interactions to improve its performance. These bots are often integrated into websites, apps, and social media platforms, making customer support seamless and accessible 24/7. A Brief History of AI Chatbot Technology The evolution of AI chatbots began in the 1960s...

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### Customer Service Automation: Advantages, Types, Use Cases with Examples

> Explore the types and benefits of customer service automation, along with real-world case studies. Learn how ControlHippo automates customer support.

- Published: 2024-12-12
- Modified: 2025-05-26
- URL: https://controlhippo.com/blog/ai/customer-service-automation/
- Categories: AI Cusotmer Service

Customer service automation is rapidly reshaping how businesses interact with customers– making support more efficient and accessible. According to a recent report, 79% of consumers now expect businesses to offer instant responses to their inquiries. By automating customer service tasks, companies can handle repetitive queries, streamline communication across channels, and provide round-the-clock support. In this blog, I will share insights on how businesses can implement customer support automation solutions. In addition, we will also take a look at real-world examples of automating customer service. What Is Customer Service Automation? Customer service automation refers to the use of technology to handle repetitive customer support tasks, enhancing efficiency and responsiveness. By employing automated customer service software or tools such as chatbots, automated workflows, and AI-driven platforms, businesses can provide consistent and timely support. These systems can answer common queries, route issues to the right team, and offer 24/7 assistance. This will ultimately reduce human error and improve customer satisfaction. How Customer Service Automation Works? Customer service automation or AI customer service works by integrating technology to handle repetitive and routine support tasks, freeing up human agents for more complex issues. Common tools include chatbots, AI-driven platforms, and self-service portals. These systems use natural language processing (NLP) and conversational AI to understand customer queries, provide instant responses, or guide users to the relevant information. Key steps in customer service automation: Initial Query Handling: Automated customer support systems like chatbots address basic queries and FAQs, improving response time. Task Delegation: If an issue is...

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### 8 Best AI Sales Chatbots to Improve Sales Performance

> Explore the top AI sales chatbots. Learn their benefits, best practices, and how they can drive engagement and conversions for your business.

- Published: 2024-12-12
- Modified: 2025-04-09
- URL: https://controlhippo.com/blog/ai/ai-sales-chatbots/
- Categories: AI Cusotmer Service

AI sales chatbots are transforming how businesses interact with potential customers, helping to streamline lead generation, automate customer support, and increase sales conversions. In fact, a recent Salesforce report found that sales teams using AI are 1. 3 times more likely to see a revenue increase. In this blog, we will explore the best AI sales chatbots, their benefits, and best practices to leverage them effectively for your business growth. I will also shed light on when to use AI chatbots and when to not. Transform Customer Interactions With AI Chatbot Builder What is an AI-Powered Sales Chatbot? An AI-powered sales chatbot is a smart digital assistant that helps businesses automate customer interactions, lead generation, and sales processes. Designed with artificial intelligence, these sales bots understand customer queries, respond instantly, and learn from each interaction to improve over time. Acting as virtual sales representatives, they engage customers, answer questions, and guide them through the sales journey with efficiency and personalization. These sales bots help you with: Generate leads and qualify prospects Provide instant customer support Streamline and accelerate repetitive tasks Top AI Sales Chatbots to Watch To get the most out of your AI sales chatbots, it’s crucial to choose the one that best aligns with your business operations and objectives. Here are the top AI sales chatbots. Let’s explore their key features, pricing, and free trial offerings to help you make an informed decision. To get the most out of your AI sales chatbots, it’s crucial to choose the...

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### Best AI Chatbots

> Explore best AI chatbots featuring cutting-edge technology for seamless customer support, sales automation, and enhanced user experiences.

- Published: 2024-12-11
- Modified: 2025-03-31
- URL: https://controlhippo.com/blog/ai/ai-chatbots/
- Categories: AI Cusotmer Service

AI chatbots are transforming the way businesses and individuals interact. They provide instant assistance, streamline workflows, and deliver personalized experiences. With advancements in natural language processing (NLP), upcoming inventions will bring a new generation of intelligent, adaptive chatbots. Whether you seek customer support, creative assistance, or automation solutions, selecting the right AI chatbot ensures efficiency and reliability. This blog explores the best AI chatbots, their functionality, and key factors to consider. Explore: : AI-powered Chatbot Builder What is an AI Chatbot? An AI chatbot is a software application that uses artificial intelligence to simulate human conversation. These chatbots are powered by technologies like machine learning and NLP and interpret and respond to text or voice inputs. They serve various purposes, such as answering questions, providing support, or automating tasks. AI chatbots are commonly used in AI customer service, virtual assistance, and e-commerce. With continued innovation, modern AI chatbots can handle complex queries, understand context, and learn from interactions to improve over time. With continued innovation, modern AI chatbots can handle complex queries, understand context, and learn from interactions to improve over time. For example, companies like OpenAI and Anthropic have developed chatbots that not only assist users with queries but also adapt based on their unique preferences and past conversations. This makes chatbots ideal for applications like virtual tutoring, personal finance advice, and healthcare guidance. Top AI Chatbots at a Glance: AI Model and Pricing Overview Whether you're looking for an AI to help with content creation, coding, research, or...

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### Top 7 Omnichannel Customer Service Examples

> Discover 7 omnichannel customer service examples that boost satisfaction, streamline processes, and drive growth for lasting customer loyalty.

- Published: 2024-12-10
- Modified: 2025-01-02
- URL: https://controlhippo.com/blog/omnichannel/omnichannel-customer-service-examples/
- Categories: Omnichannel

Providing exceptional customer service is a key factor in building lasting customer relationships. One of the most effective ways to achieve this is by implementing omnichannel customer service strategies. Omnichannel customer service involves creating a seamless, integrated experience across multiple communication channels. This approach ensures that customers can reach support teams via their preferred channels—whether it’s through live chat, email, social media, or in-store visits—while receiving a consistent, high-quality experience. This blog will explore 7 omnichannel customer service examples that demonstrate how businesses are leveraging this strategy to boost customer satisfaction, streamline processes, and drive growth. Advantages of Omnichannel Customer Service Implementing omnichannel customer service offers several distinct advantages for businesses. It enhances the customer journey, improves team productivity, and contributes to long-term success. 1. Increased Customer Satisfaction and Loyalty By providing customers with multiple ways to interact with a business, omnichannel strategies create an inclusive experience that caters to individual preferences. A recent report by Salesforce found that 76% of customers expect consistent interactions across departments. Whether a customer starts a conversation on social media, continues it via chat, and concludes via email, the experience remains cohesive. This consistent and personalized service enhances satisfaction and drives loyalty, leading to higher customer retention rates. 2. Improved Agent Efficiency With omnichannel solutions, agents are able to handle inquiries more efficiently, often accessing unified dashboards that pull in data from all customer interactions across various touchpoints. This means that agents can quickly resolve issues, reducing response times and improving overall service quality....

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### How Does Chatbot Work? Chatbot Architecture Guide

> Learn how does chatbot works, from basic processing to advanced AI responses. Explore chatbot types, architecture & real business applications in this guide.

- Published: 2024-12-09
- Modified: 2025-03-31
- URL: https://controlhippo.com/blog/ai/how-does-chatbot-work/
- Categories: AI Cusotmer Service

AI chatbots have evolved from basic rule-based responses to sophisticated conversational platforms driven by advanced machine learning capabilities. They’re making a tangible difference, with 34% of consumers finding chatbots helpful for customer service and 35% saying they efficiently resolve issues most of the time. This increasing adoption is in line with market forecasts, which predict the chatbot industry will grow from $13. 2 billion in 2024 to $49. 9 billion by 2030, driven by a 24. 9% CAGR. Whether you've implemented AI chatbots or are trying to create a chatbot for the first time, let's explore how you can use them to boost agent productivity and deliver seamless customer experiences. Explore ControlHippo's : AI Chatbot Builder to Enhance Customer Experience What is a Chatbot? A chatbot is an interactive software solution that facilitates text-based conversations across digital channels, including websites and messaging platforms. It processes user queries through defined protocols and matching algorithms to deliver relevant responses. Traditional chatbots work with a structured database of responses triggered by keywords or phrases in user messages. They are good at handling routine tasks like answering FAQs, scheduling appointments, or providing basic product information. What is an AI Chatbot? An AI chatbot is a more advanced version of a traditional chatbot powered by artificial intelligence and machine learning algorithms. Unlike rule-based systems, AI chatbots can understand contextual nuances, user intent, and complex human language. Modern AI systems can interpret human language with remarkable accuracy, making conversations more natural and effective. Moreover, AI chatbots...

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### 15 Ways To Use AI in Customer Service + Examples

> Explore 15 ways to use AI in customer service, from chatbots to analytics. Learn how companies like Amazon and Netflix leverage AI for customer support.

- Published: 2024-12-09
- Modified: 2025-06-09
- URL: https://controlhippo.com/blog/ai/ai-in-customer-service/
- Categories: AI Cusotmer Service

AI is now omnipresent– and customer service is no exception. From automating routine queries to providing personalized experiences, the use of AI in customer service is transforming how businesses interact with customers. A recent study found that 89% of contact centers now use AI-driven chatbots to handle simple customer inquiries. This helps them improve response times and reduce costs. In this blog, I will explore 15 innovative ways businesses can leverage AI to simplify processes, improve customer satisfaction, and boost efficiency. Additionally, I will walk you through how AI can help customer service, along with other related topics. Checkout ControlHippo's : AI Chat Assistant for Support Agents What is AI in Customer Service? AI in customer service refers to the integration of artificial intelligence technologies to enhance and automate customer support processes. By leveraging AI, businesses can offer faster, more personalized assistance through tools like chatbots, virtual assistants, and predictive analytics. The use of AI in customer experience allows companies to efficiently handle high volumes of queries, improve response times, and gain valuable insights into customer behavior. AI and customer service go hand-in-hand, providing 24/7 availability and consistent, data-driven experiences. Benefits of Using AI in Customer Service AI in customer service is transforming the way businesses interact with customers. From boosting response efficiency to offering personalized support, AI is reshaping service models to be faster, smarter, and more customer-focused. Here are the key benefits of using AI for customer service. 24/7 Availability and Instant Responses: AI in customer service ensures...

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### 10 Best Shared Inbox Software to Manage Team Emails

> Find the top team shared inbox software & tool to boost team collaboration. Get insights on choosing the shared inbox solutions to enhance productivity.

- Published: 2024-12-09
- Modified: 2025-03-07
- URL: https://controlhippo.com/blog/email/shared-inbox-software/
- Categories: Email

Modern customer conversations happen across email, social media, chat, and support tickets. When teams handle these discussions from separate inboxes and tools, important messages get missed, and response times suffer. In fact, 77% of customers hate repeating themselves when talking to different team members across these channels. Shared inbox software brings all customer communications into one collaborative workspace where teams can assign, track, and resolve conversations efficiently. To help you choose the right shared inbox software for your team, we’ve handpicked the top ten tools in the market. 10 Best Shared Inbox Software We have chosen these top shared inbox solutions based on their core features, value for money, integration capabilities, user experience, and customer reviews. Our evaluation focused on tools that work well for diverse team sizes and industries. We don’t have any bias or affiliation with any of these tools. 1. ControlHippo ControlHippo is one of the best shared inbox software that offers a feature-rich shared inbox solution intended to improve teamwork and communication. Teams can handle incoming messages more effectively since it centralizes all client contacts. ControlHippo increases customer satisfaction and response times with features like automated ticketing, response templates, and analytics. It is a useful tool for companies and every team member trying to improve their customer service processes due to its integration features, which enable smooth communication with CRM systems. Pricing Bronze: $20/user/month Silver: $28/user/month Gold: custom pricing 10-day free trial *Pricing accurate as of: 09-12-2024 2. Help Scout Help Scout is a shared inbox...

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### Telegram Groups - A Complete Guide

> Learn how Telegram groups can transform business communication. Explore key features, benefits, and tips for creating and managing successful Telegram groups.

- Published: 2024-12-06
- Modified: 2024-12-08
- URL: https://controlhippo.com/blog/telegram/telegram-groups/
- Categories: Telegram

Telegram groups have become a popular tool for communication and collaboration, offering a versatile platform for both personal and professional use. With over 800 million active users worldwide, Telegram groups have proven to be an effective way for communities, businesses, and teams to stay connected. In this blog, I will walk you through the key features of Telegram groups, how to create and manage them, and the advantages they offer for businesses. We will also explore the differences between private and public Telegram groups, helping you choose the best option for your needs. What is a Telegram Group and How Does It Work? A Telegram group is a chat-based space where members can communicate, share media, and collaborate in real-time. Designed for community interaction, groups can include up to 200,000 participants, making them ideal for large communities or organizations. Members can send text messages, images, videos, and files, with Telegram’s cloud storage ensuring accessibility from any device. Admins have advanced control options, like managing permissions and moderating content. Unlike channels, which only allow broadcasting, Telegram groups foster two-way communication. Public groups are open to everyone, while private groups require an invite. 6 Key Features of a Telegram Group As mentioned above, Telegram groups are a popular way to connect and collaborate with people, offering a range of communication and collaboration features. Here are the top features that make Telegram groups an excellent feature for communities and businesses alike. 1. Large Member Capacity Unlike many messaging platforms, Telegram groups can accommodate...

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### Omnichannel Customer Journey: Benefits, Challenges, and Steps

> Understand benefits, challenges, and steps of building a successful omnichannel journey. Learn how to create personalized customer experiences across channels.

- Published: 2024-12-05
- Modified: 2025-03-20
- URL: https://controlhippo.com/blog/omnichannel/omnichannel-customer-journey/
- Categories: Omnichannel

The omnichannel customer journey is transforming how businesses connect with their customers. Unlike traditional approaches, it offers a seamless experience across multiple platforms— via online, in-store, or mobile apps— allowing customers to transition easily between touchpoints. In fact, a recent report found that nearly 75% of consumers expect a consistent experience across different channels? . In this blog, I will walk you through the key aspects of an effective omnichannel strategy, the channels you should focus on, and the benefits it can bring to your business. What Is the Omnichannel Customer Journey? An omnichannel customer journey is a cohesive experience that allows customers to interact with a brand across multiple channels—such as online, in-store, mobile apps, and social media—without disruptions. Unlike multichannel strategies, which focus on individual channels, an omnichannel journey emphasizes consistency and personalization, ensuring customers can switch between touchpoints seamlessly. This approach fosters customer satisfaction by tailoring interactions based on prior customer engagements and preferences, creating a unified and smooth experience that builds loyalty and boosts sales. Why is Customer Journey Important? A well-crafted omnichannel customer journey is essential for delivering consistent and meaningful experiences across various touchpoints. Here’s why focusing on this journey matters: Better Understanding of Customer Needs: Mapping the customer journey allows businesses to pinpoint touchpoints and address pain points. This deep insight helps brands tailor experiences that resonate with customer expectations, creating meaningful engagement across channels. Consistency Across Platforms: An omnichannel journey ensures customers experience the same level of service and messaging whether they're...

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### What is Conversational AI and How Does It Work?

> Discover what conversational AI is, how it works, key benefits, and examples. Learn the differences between conversational AI and generative AI in this guide.

- Published: 2024-12-05
- Modified: 2025-04-05
- URL: https://controlhippo.com/blog/ai/conversational-ai/
- Categories: AI Cusotmer Service

Have you ever interacted with a chatbot that felt almost like a human? Well, welcome to the world of conversational AI! This cutting-edge technology is revolutionizing how we interact with machines, making them more human-like and responsive. From customer support to virtual assistants, conversational AI is transforming how businesses interact with customers. With this rapid rise, the global conversational AI market is expected to reach $41. 39 billion by 2030, growing at a CAGR of 23. 6% from 2023. This indicates a growing trend towards more natural and engaging interactions with technology. What is Conversational AI? Conversational AI, also known as conversational agents or chatbots, is a type of artificial intelligence that simulates human conversation. These technologies include: Natural Language Processing (NLP): This technology helps the AI understand and interpret human language, including nuances like slang and idioms. Machine Learning: This allows AI to learn from interactions and improve its responses over time. Speech Recognition: This enables the AI to convert spoken language into text and vice versa. Unlike traditional chatbots that follow scripted responses, conversational AI can engage in dynamic conversations, adapting to user inputs and learning over time. The main objective of conversational AI is to provide a more personalized, efficient, and user-friendly interaction between humans and machines. Whether it’s through chatbots, voice assistants, or automated messaging systems, conversational AI can mimic real human conversations, making users feel understood and valued. Key Benefits of Conversational AI Conversational AI brings a host of benefits to businesses and consumers alike....

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### Generative AI for Customer Service : A Complete Guide

> Learn how to implement generative AI customer support. Explore strategies, real-world examples, and 5+ best practices to enhance your service quality.

- Published: 2024-12-05
- Modified: 2025-03-31
- URL: https://controlhippo.com/blog/ai/generative-ai-for-customer-service/
- Categories: AI Cusotmer Service

Generative AI is changing customer support by offering solutions that understand the context and create human-like responses. It provides round-the-clock customer help, cuts down on waiting, and makes customers happier overall. By 2025, AI will handle 95% of customer interactions, and the impact is already evident. 80% of customers who have used AI for customer service report a positive experience. Generative AI in customer support is a growing trend, but many businesses are still in the early stages of adoption. In this blog, we'll explore what generative AI customer service is, its benefits, use cases, and examples. What is Generative AI? Generative AI is a branch of artificial intelligence that creates new content based on patterns learned from existing data. It can produce text, responses, and solutions that closely resemble human-created work. Unlike simple rule-based systems, generative AI for customer support adapts to new situations and generates unique outputs for each input. Generative AI excels at understanding and responding to customer queries in a human-like manner. It can analyze customer issues, provide relevant solutions, and even predict potential problems. It uses large language models and natural language processing to assist customer service agents in their efforts to deliver exceptional customer experiences. How Does Generative AI Work? Generative AI in customer service works using complex neural networks trained on vast datasets of customer interactions and support knowledge. These neural networks can identify intricate patterns and connections in the data and grasp the context and intent behind customer inquiries. Here's a simplified...

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### Retail Chatbots Use Cases Examples, Benefits & Tips

> Explore how retail chatbots boost sales, improve customer engagement, and streamline operations with real-world use cases and expert tips.

- Published: 2024-12-05
- Modified: 2025-04-03
- URL: https://controlhippo.com/blog/ai/retail-chatbots/
- Categories: AI Cusotmer Service

Have you ever thought about how a retailer can provide personalized assistance to thousands of customers simultaneously? The answer often lies in the use of chatbots. These conversational AI tools are transforming the retail landscape by offering personalized customer interactions, streamlining processes, and boosting sales. As these retail chatbots significantly reduce operational costs while improving customer experience, business owners need to adapt chatbots in their business. What is a Chatbot For Retail? A retail chatbot is a software application designed to simulate human-like conversations with customers. It helps retail businesses automate customer service, sales, and marketing tasks. Retail chatbots can engage with customers through websites and social media, answering common queries, providing personalized recommendations, assisting with purchases, and even handling returns. With the rise of e-commerce, retailers are continually seeking ways to enhance customer experience while optimizing their operations. AI chatbot solutions play a pivotal role in meeting this demand by automating customer support, streamlining the shopping process, and improving personalization. 4 Types of Chatbots for the Retail Industry Understanding the different types of chatbots available is important for retailers looking to implement these technologies effectively. Here are four primary types of chatbots used in the retail industry: 1. Rule-Based Chatbots Rule-based chatbots, also known as decision-tree bots, follow a set of predefined rules to guide conversations. These bots are designed to answer frequently asked questions (FAQs) or guide users through a series of options. Let us understand this by an example; 2. AI-Powered Chatbots AI-powered chatbots are an advanced...

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### Top 6 AI Chatbot for E-commerce for 2024

> Discover the top 6 AI chatbots for eCommerce that boost customer engagement and sales. Explore features, pros, and cons for the best picks.

- Published: 2024-12-05
- Modified: 2025-03-31
- URL: https://controlhippo.com/blog/ai/ai-chatbot-for-ecommerce/
- Categories: AI Cusotmer Service

As eCommerce grows rapidly, AI-powered chatbots are transforming how businesses interact with customers. These smart systems offer real-time support, personalized recommendations, and 24/7 availability, making them essential for customer engagement. According to research, nearly 69% of full customer conversations are fully managed by chatbots. This highlights the increasing reliance on AI chatbots for seamless service. In this guide, we explore the top 6 AI chatbots for ecommerce solutions set to lead the market, helping businesses enhance customer experiences and drive sales. What is an eCommerce Chatbot? An eCommerce chatbot is a smart, AI-powered solution that enables businesses to interact with customers in real-time. Acting as an AI Agent for Customer Support, it automates various tasks, including responding to customer inquiries, offering personalized product suggestions, and facilitating transactions, thereby enhancing the overall shopping experience. They are designed to streamline customer interactions, offering quick and efficient solutions to common queries, all while being available 24/7. As a result, eCommerce chatbots play a significant role in boosting customer satisfaction, driving sales, and improving conversion rates for online businesses. Best 6 AI Chatbots for Ecommerce in 2024 The eCommerce business is shaped by AI-powered chatbots that enhance customer interactions and streamline business processes. These top 6 AI chatbots for ecommerce solutions are designed to improve customer service, boost sales, and provide personalized experiences, making them essential tools for online retailers. 1. ControlHippo ControlHippo is a powerful AI chatbot for e-commerce platforms designed to automate customer interactions and drive sales growth. By providing real-time support,...

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### Chatbot vs. Live Chat: Which is Better for Customer Service?

> Explore the differences between chatbots and live chat for customer service. Learn which option enhances customer experience and boosts efficiency.

- Published: 2024-12-05
- Modified: 2025-03-31
- URL: https://controlhippo.com/blog/ai/chatbot-vs-live-chat/
- Categories: AI Cusotmer Service

Customers want answers, and they don’t want to wait. When browsing a website, the last thing they want is to dig through endless FAQs. That's where modern customer service options come in. When it comes to customer service on your website, you have options. You can deploy AI-powered chatbots to answer queries 24/7 or let human agents assist customers through live chat. Both approaches have their merits - live chat can improve conversions by 12%, while AI chatbots can boost them by 23%. In this blog, I’ll be comparing chatbot vs. live chat to help you decide which solution is best for your business. What Are Chatbots? Chatbots are AI-powered digital assistants designed to engage with customers on your website. They use advanced natural language processing to interpret customer inquiries and provide relevant responses. These automated systems offer round-the-clock customer support, delivering prompt answers to inquiries at any time. Chatbots can handle multiple conversations simultaneously, offering instant answers to common problems, answering frequently asked questions, and guiding users through simple processes. What is Live Chat? Live chat vs. chatbot systems differ in their approach to customer service. Live chat facilitates instant online communication, connecting website visitors with skilled customer service professionals in real-time. It typically appears as a live chat widget on a website and allows customers to type messages and receive immediate responses from trained agents. Live chat enables personalized, one-on-one conversations where agents can address complex issues, offer detailed explanations, and provide empathetic support. The versatility of live...

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### 10 Ways to Deliver Good Customer Service: Examples & Tips

> Learn 10 effective ways to deliver good customer service, build loyalty, and create lasting customer relationships with these expert tips and strategies.

- Published: 2024-12-04
- Modified: 2025-01-22
- URL: https://controlhippo.com/blog/ai/good-customer-service/
- Categories: AI Cusotmer Service

Good customer service is the cornerstone of building lasting customer relationships. Whether managing a small business or a large organization, offering exceptional support can set you apart from competitors and create loyal customers who advocate for your brand. Lets dive into this informative blog to find out the best ways to provide strong and lasting customer service that makes an impact on your bottom-line results. What is Good Customer Service? Good customer service refers to the ability to meet and exceed customer expectations at every touchpoint. It involves clear communication, responsiveness, and an effort to solve customer problems promptly. Excellent customer service goes a step further by creating memorable experiences that make customers feel valued and understood. For example, think of a restaurant that not only serves a delicious meal but also accommodates dietary preferences with a smile and remembers your favorite drink on your next visit. This level of attentiveness is a hallmark of great customer service. How Important is Good Customer Service? Good customer service is essential for retaining customers, building trust, and enhancing brand reputation. Studies show that customers are more likely to stick with a company that offers quality customer service, even if competitors offer lower prices. In fact, 69% of customers say they are willing to spend more with businesses that provide excellent customer service. Here are some key reasons why better customer service is crucial: Customer Retention: Happy customers are more likely to return. Brand Advocacy: Satisfied customers often recommend your business to others....

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### Top 8 AI Chatbot Solutions for Your Business

> Discover leading AI chatbot solutions for automated customer support, streamline workflows, and elevate engagement with smart bots.

- Published: 2024-12-04
- Modified: 2025-03-31
- URL: https://controlhippo.com/blog/ai/ai-chatbot-solutions/
- Categories: AI Cusotmer Service

AI chatbots have become indispensable for businesses, streamlining customer interactions and improving user experiences. According to Gartner, by 2024, 47% of organizations will use chatbots for customer care, with an average satisfaction rate of 90%. This implies the importance of incorporating chatbot technology into your business. As AI technology evolves, businesses of all sizes increasingly turn to AI chatbot solutions to enhance customer engagement and drive efficiency. This blog delves into the top eight AI chatbot solutions, exploring their features, benefits, and drawbacks to help you choose the best fit for your business. What Are AI Chatbot Solutions? AI chatbot solutions are intelligent tools that utilize artificial intelligence to mimic human conversations with users. These chatbots, often functioning as an AI Support Agent, employ natural language processing (NLP) and machine learning algorithms to comprehend user inquiries and provide contextual responses. Capable of handling a wide range of tasks, from addressing frequent customer questions to managing intricate transactions. AI chatbots are widely adopted by businesses across various industries to enhance customer service and expedite response times. AI Chatbot solutions help in increasing operational efficiency, making them a crucial component of modern enterprise strategies. Best 8 AI Chatbot Solutions Discover the leading 8 AI chatbot solutions that boost customer engagement and simplify business processes. From omnichannel support to advanced workflow automation, find the perfect fit for your needs. 1. ControlHippo ControlHippo is a robust AI chatbot solution tailored for businesses seeking to enhance customer support and sales operations. It smoothly integrates across...

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### What Are CRM Workflows? A Complete Guide

> Learn what a CRM workflow is, how it automates tasks, and improves customer interactions. Explore benefits, steps to create, and common challenges.

- Published: 2024-12-03
- Modified: 2025-04-02
- URL: https://controlhippo.com/blog/workflow/crm-workflows/
- Categories: Workflow Automation

One of the essential tools for managing customer interactions effectively is CRM workflows, which structure and automate routine business processes. By automating repetitive processes, teams can focus on meaningful customer engagements and improve overall efficiency. According to recent research, businesses using CRM workflow automation experience up to a 25% improvement in task accuracy. In this beginner’s guide, I will walk you through the basics of CRM workflows, their importance, and how solutions like ControlHippo can transform your approach to customer management. What is a CRM Workflow? A CRM workflow is a series of automated actions within customer relationship management software that helps teams efficiently handle tasks like lead follow-ups, sales processes, and customer support. Using workflow automation tools, businesses can set up triggers, actions, and conditions that ensure tasks progress smoothly without manual intervention. CRM workflow automation reduces repetitive work, allowing teams to focus on strategic goals. From sending emails to updating records, these workflows improve productivity and maintain consistency in customer interactions. 4 Key Components of a CRM Workflow A CRM workflow is a series of automated steps that guide tasks and interactions with leads or customers. Each workflow has four essential components: triggers, actions, conditions, and outcomes. Let’s explore each of them in detail: 1. Triggers A trigger is an event that sets the workflow in motion. For example, when a potential customer fills out a contact form on your website, this can trigger a CRM workflow to begin. Triggers ensure that important events are not overlooked and...

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### Must-Have Chatbot Features To Transform Your CX Strategy

> Learn about chatbot features, including AI, sentiment analysis, and real-time metrics, to enhance customer support and drive business efficiency today!

- Published: 2024-12-02
- Modified: 2025-05-15
- URL: https://controlhippo.com/blog/ai/chatbot-features/
- Categories: AI Cusotmer Service

As AI technology advances and customer expectations shift, incorporating chatbots has evolved from being a trend to a necessity. The chatbot market is expected to reach $1. 24 billion by 2025, growing at a 24. 3% CAGR. Chatbots are now crucial tools for providing quick, individualized help that is available around the clock. Businesses can increase response times and improve customer satisfaction while drastically cutting operational expenses by implementing advanced AI chatbot features. Let’s understand how chatbots are essential for businesses and also take a look at the top chatbot features. Why Are Chatbots Essential For Businesses? Chatbots are valuable assets for businesses seeking efficient, round-the-clock customer support. A whopping 65% of customers have switched brands due to poor customer service experiences. By utilizing modern chatbots, businesses can work on customer feedback and build loyalty through personalized responses. Cost Reduction: Automated chatbot responses can save businesses up to 30% on customer support costs by answering common questions and freeing human agents to handle more complex issues. For companies managing high volumes of customer inquiries, this translates into significant savings and improved efficiency. Scalability and Omnichannel Support: Modern chatbots support omnichannel messaging, allowing customers to interact seamlessly across platforms like social media, websites, and mobile apps. Chatbots are essential tools for businesses looking to adapt to changing client demands as they help create a more flexible, customer-focused company model. Top 15 Must-Have Chatbot Features To maximize the value of AI customer service chatbots, certain features are essential for delivering high-quality, efficient,...

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### Best 8 Workflow Automation Software

> Explore the key features & pricing of the top 8 workflow automation software & tools. Learn how these platforms improve efficiency and boost productivity.

- Published: 2024-12-02
- Modified: 2025-04-03
- URL: https://controlhippo.com/blog/workflow/workflow-automation-software/
- Categories: Workflow Automation

One of the most effective ways businesses can boost efficiency is through workflow automation tools. These software solutions simplify tasks, reduce errors, and help teams work more cohesively. According to recent reports, 59% of businesses say automation has improved their workflow efficiency. However, with so many workflow management software options available in the market, choosing the best one can be tricky. In this blog, I will walk you through the top 8 workflow automation tools, discussing their key features, pricing plans, pros and cons, and other important aspects. What is a Workflow Automation Software? Workflow automation software is a tool designed to simplify repetitive tasks by automating processes that would typically require manual effort. These workflow automation tools help businesses save time, reduce errors, and improve productivity by allowing employees to focus on more strategic work. With features like task scheduling, notifications, and data integration, this software ensures that workflows are completed quickly and efficiently. It's a valuable asset for teams looking to optimize operations and reduce operational bottlenecks. 8 Best Workflow Automation Software 1. ControlHippo ControlHippo is one of the best workflow automation platforms designed to simplify communication and automate repetitive tasks across multiple messaging channels. By integrating multiple messaging channels like Instagram, Facebook, and Telegram, businesses can manage all their interactions from a single interface. This workflow management software enables businesses to automate responses, track performance, and improve operational efficiency, especially for teams handling high volumes of customer interactions. ControlHippo is ideal for businesses looking for automated workflow...

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### RCS vs SMS : How Are They Different?

> Learn the key differences between RCS vs SMS. Get insights into how these messaging technologies compare it's features, benefits, and real-world applications.

- Published: 2024-11-29
- Modified: 2025-02-25
- URL: https://controlhippo.com/blog/rcs/rcs-vs-sms/
- Categories: RCS Messaging

Communication methods are rapidly changing, and businesses are constantly looking for more effective ways to engage with customers. Two major messaging technologies, RCS and SMS, are at the forefront of this shift. While SMS has been a reliable method for years, RCS (Rich Communication Services) is gaining popularity due to its features like rich media and personalization. In fact, 71% of businesses are expected to adopt RCS messaging by 2025. But how do they compare? In this blog, I will walk you through the differences between RCS and SMS and try to settle the debate between RCS vs. SMS once and for all. What is RCS and How Does It Work? RCS (Rich Communication Services) is an upgraded version of traditional SMS, designed to offer a more interactive and feature-rich messaging experience. Unlike SMS, which relies on cellular networks, RCS, such as Google Business Messages, works over the Internet. Google RCS (Rich Communication Services) messaging enhances traditional SMS by enabling features like multimedia sharing, read receipts, and group chats. It offers a more interactive and dynamic communication experience, bridging the gap between SMS and modern messaging apps. RCS functions like messaging apps such as WhatsApp but is built directly into your phone’s default messaging app. It’s supported by mobile carriers and doesn’t require downloading an additional app. What is SMS and How Does It Work? SMS, or Short Message Service, is a widely used technology for sending text messages through mobile networks. Introduced in the 1990s, SMS allows users to...

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### Top 5 Must-Have Shopify CRMs for Your Online Store

> Explore the top 5 Shopify CRMs to simplify your online store management. Learn how it helps you boost sales, simplify customer support, and improve retention.

- Published: 2024-11-28
- Modified: 2025-03-11
- URL: https://controlhippo.com/blog/integration/shopify-crm/
- Categories: Integration

Running a successful Shopify store requires more than just great products—it demands efficient customer management and seamless operations. With the right CRM, businesses can boost sales, improve customer retention, and automate key processes. In fact, a recent study shows that CRM systems can increase sales by up to 29%. In this blog, I will walk you through the top 5 CRMs for Shopify, comparing their key features, pricing, pros, and cons. Additionally, we will explore the essential features to consider when choosing the right CRM for your store. What is Shopify CRM? Shopify CRM, or Shopify Customer Relationship Management, is a system designed to help Shopify store owners manage customer interactions, streamline sales, and enhance customer service. It consolidates customer data, tracks sales, and integrates with marketing automation tools, making it easier to build lasting relationships. Eventually, by centralizing customer information and offering actionable insights, it empowers store owners to boost customer satisfaction and drive repeat sales. Why is CRM Important for Shopify Stores? A Shopify CRM (Customer Relationship Management) system helps store owners streamline customer interactions, boost sales, and build long-lasting relationships. By centralizing customer data, it provides valuable insights into shopping behaviors, preferences, and purchasing patterns. Here are the key benefits of the Shopify CRM: Enhanced Customer Retention: Keep customers engaged with targeted offers and timely follow-ups. Streamlined Communication: Access all customer conversations in one place for smoother service. Data-Driven Decisions: Use analytics to optimize marketing and sales strategies. Ultimately, a well-integrated Shopify CRM boosts customer satisfaction, increases...

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### 6 Effective Ways Retailers Use RCS

> Learn 6 ways to use RCS for retail, from personalized promotions to order updates. Explore how RCS can boost customer engagement and drive sales.

- Published: 2024-11-25
- Modified: 2025-03-04
- URL: https://controlhippo.com/blog/rcs/rcs-for-retail/
- Categories: RCS Messaging

Customers nowadays expect more personalized and instant communication from brands. This makes Rich Communication Services (RCS) for retail a major game-changer. RCS enables businesses to send interactive messages, including images, carousels, and quick replies, right to consumers’ phones. This not only improves customer engagement but also drives sales and brand loyalty. In fact, a recent report shows that RCS has the potential to increase conversion rates by up to 300%. In this article, I will walk you through the innovative ways to use RCS in retail as well as share four success stories of how RCS in retail has transformed customer experiences and boosted business outcomes. How is RCS Different From Other Communication Channels? Before we explore the ways to use RCS in retail, let’s first understand how RCS messaging differs from other traditional communication channels, such as email, text messages, and app-based communication. 6 Innovative Strategies to Use RCS in Retail RCS Messaging, particularly for retail stores, offers advanced messaging capabilities that go beyond traditional SMS by supporting multimedia content, interactive elements, and real-time updates. Here are 6 powerful strategies for leveraging RCS such as Google Business Messages in retail to maximize its potential: 1. Tailored Deals and Promotions Retail RCS stores can personalize promotions to match customer preferences and purchase history. With RCS, messages don’t just contain plain text—they include rich media like images, videos, and carousels that capture attention instantly. For instance, if a customer frequently buys fitness gear, the retailer can send a high-quality image of...

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### 13 Top Customer Service Skills Every Business Needs for Success

> Discover essential customer service skills that boost your professional success. Learn how to enhance your interactions and drive better results. Read more!

- Published: 2024-11-21
- Modified: 2025-05-21
- URL: https://controlhippo.com/blog/ai/customer-service-skills/
- Categories: AI Cusotmer Service

Effective customer service is essential for building long-lasting relationships and ensuring business success. With 88% of customers saying that good service makes them more likely to purchase again, businesses cannot afford to overlook essential customer service skills. Mastering the best customer service skills not only helps resolve customer issues but also fosters trust and positive experiences. From empathy to problem-solving, these customer service basics shape how customers perceive a brand and directly impact loyalty and revenue. Why Developing Strong Customer Service Skills Is Crucial in Today’s Business World? Customer service shapes whether a business thrives or fails. The numbers tell a clear story: 80% of customers value their service experience just as much as the product they buy. When a company delivers excellent support, 75% of customers stick around even if mistakes happen. But get it wrong more than once, and 73% of those same customers will walk away to competitors. In simple words, good customer service builds customer loyalty and encourages them to come back and spend more. Poor service sends them straight to rival businesses. That's why building strong customer service skills matters for every company that wants to grow and keep its customers happy. Top 13 Customer Service Skills for Effective Messaging Support While basic customer service skills like politeness matter, today's customer service professionals need a more sophisticated skillset to meet rising customer expectations. Here is a list of customer service skills that will help your team turn routine interactions into outstanding outcomes. 1. Problem-Solving Skills...

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### Best 6 AI Customer Support Software

> Explore 6 top AI customer support software to automate tasks, reduce response times, and enhance service efficiency for your business.

- Published: 2024-11-21
- Modified: 2025-04-10
- URL: https://controlhippo.com/blog/ai/ai-customer-support-software/
- Categories: AI Cusotmer Service

AI has become a game-changer in customer support, automating tedious tasks and enabling faster, more accurate responses. By incorporating self-service and automation, businesses can deflect up to 15% of agent interactions, reducing the load on support teams and improving overall efficiency. In this article, we will explore some of the top AI customer support software solutions that can transform the way your business handles customer inquiries. What is AI Customer Support Software? AI Customer Support Software utilizes machine learning, natural language processing (NLP), and automation to enhance and simplify customer interactions. It can handle tasks like responding to common queries, escalating issues to human agents, and even analyzing customer sentiment. These systems lighten the burden on human agents while enhancing the speed and precision of customer service. Top 6 AI Tools for Customer Support The following are some of the best AI tools for customer service designed to enhance customer support. These solutions help automate responses, streamline workflows, and improve overall customer satisfaction, making them essential for businesses aiming to provide efficient, scalable support. 1. ControlHippo ControlHippo is a powerful AI-driven customer support platform designed to help businesses enhance their service efficiency. With features like an AI Chat Assistant for Agents, it automates repetitive tasks such as answering common inquiries and routing tickets, enabling support teams to focus on more complex and high-priority issues. Its intuitive interface and omnichannel capabilities enable seamless communication across multiple platforms, ensuring consistent and prompt customer interactions. With real-time analytics and workflow automation, ControlHippo helps...

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### Ecommerce Customer Service: 8 Best Practices To Deliver Exceptional Services

> Find how you can improve your e-commerce customer service with 8 best practices, AI tools, and seamless support strategies to boost satisfaction and loyalty.

- Published: 2024-11-19
- Modified: 2025-01-22
- URL: https://controlhippo.com/blog/ai/ecommerce-customer-service/
- Categories: AI Cusotmer Service

Imagine you’re a customer eager to buy a product online, and suddenly a technical glitch interrupts your checkout. Out of frustration, you’ll reach out to customer service, hoping for a swift solution. If your issue is resolved promptly, chances are you’ll continue to shop with that brand. Right? In the e-commerce world, where competition is high, delivering excellent ecommerce customer service is important to retaining customers. In fact, 86% of buyers are willing to pay more for a great customer experience. But how can brands consistently deliver these experiences? Let us explore how to deliver remarkable ecommerce customer support. What is Ecommerce Customer Service? Ecommerce customer service is the support provided to online shoppers before, during, and after their purchases. Unlike traditional retail, where customer service often happens face-to-face, e-commerce relies on digital channels—AI chatbots for eCommerce businesses to enhance customer support through emails, phone calls, and social media—to resolve customer issues. The goal is to create a smooth and positive experience that encourages customer loyalty and repeat purchases. This can involve: Answering queries Resolving complaints Facilitating returns Providing recommendations 4 Key Challenges in Ecommerce Customer Service Managing customer service in e-commerce isn’t without its challenges. Here are some top ecommerce challenges faced by brands: 1. High Volume of Inquiries As e-commerce grows, so does the volume of customer inquiries. Brands often receive hundreds, if not thousands, of questions daily—ranging from delivery times to technical issues and return policies. This surge in requests can put a significant strain on the...

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### Omnichannel Marketing Automation: Benefits, Challenges, Tips & Tools

> Discover expert-backed strategies to implement omnichannel marketing automation. It has real case studies, tools, and a step-by-step implementation guide.

- Published: 2024-11-15
- Modified: 2024-11-19
- URL: https://controlhippo.com/blog/omnichannel/omnichannel-marketing-automation/
- Categories: Omnichannel

Offering a consistent experience across channels is no longer optional - businesses must invest in it to get ahead. Companies with robust omnichannel customer engagement strategies see a staggering 179% increase in sales revenue compared to those who don't. However, managing these diverse customer interactions becomes more challenging as your audience expands. That's where automation steps in to streamline your marketing efforts. From personalizing messages to tracking customer behavior, automation helps you scale your omnichannel strategy effortlessly. Let's understand what omnichannel marketing automation is and the tools you can use to make the most of it. What is Omnichannel Marketing Automation? Omnichannel marketing automation refers to the integration of automated marketing tools across multiple channels to create consistent, personalized customer experiences. Unlike traditional marketing automation that focuses on individual channels, omnichannel automation orchestrates seamless interactions across email, social media, SMS, and physical stores—treating them as parts of a unified customer journey. It uses customer data and behavior patterns to automatically trigger relevant messages, recommendations, and actions across channels. For instance, when a customer abandons their cart on your website, an effective omnichannel automation system springs into action across multiple touchpoints: Sends a personalized email within the first hour (6. 3% conversion rate, compared to 2. 5% for emails sent after 24 hours) Displays targeted social media ads showing abandoned items Triggers SMS reminders for mobile shoppers Alerts your sales team for high-value carts (>$500) through CRM integration Updates in-store digital displays with personalized recommendations when the customer visits physically Advantages...

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### How to Send a WhatsApp Blast Message Using the Business App and API?

> Learn how to send effective WhatsApp blast messages for promotions, updates, and event reminders using the Business App and API.

- Published: 2024-11-14
- Modified: 2025-03-06
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-blast-message/
- Categories: WhatsApp

WhatsApp is one of the most powerful messaging platforms for businesses to connect with customers. Among its various features, the WhatsApp Blast Message stands out as a valuable tool to communicate with a large audience quickly and effectively. WhatsApp Blast messages are effective as they allow businesses to increase their reach and connect with a larger audience. Let’s learn more about WhatsApp Blast Message and how it can help in business messaging! What is a WhatsApp Blast Message? A WhatsApp Blast Message is a one-time broadcast message sent to a large group of contacts simultaneously. Unlike individual messages, a blast message allows businesses to communicate efficiently with a broader audience, making it ideal for time-sensitive notifications, promotional offers, and updates. WhatsApp Blast Messages differ from bulk messaging, as they adhere to WhatsApp's privacy policies and keep conversations more personalized. Broadcast campaigns also encourage user engagement, as users can directly respond to the business, fostering a more interactive experience. Key Differences Between WhatsApp Blast Message and Bulk Messaging Here are the main distinctions between WhatsApp Blast Messages and traditional bulk messaging, each with unique features and applications tailored to specific communication needs. How to Send a WhatsApp Blast Message Using WhatsApp Business? Using the WhatsApp Business App to send a blast message is straightforward but limited compared to using the API. Here’s a step-by-step guide: Download WhatsApp Business App: Make sure you have the WhatsApp Business App installed on your mobile device. Create Contact Lists with Labels: In WhatsApp Business, you...

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### How to Set Up Telegram Auto Reply Messages? [6 Easy Steps]

> Learn how to set up a Telegram auto-reply in 6 simple steps to increase customer engagement and streamline communication with ControlHippo’s automation tools.

- Published: 2024-11-12
- Modified: 2025-06-09
- URL: https://controlhippo.com/blog/telegram/telegram-auto-reply/
- Categories: Telegram

Managing consistent engagement on Telegram can be challenging, especially when stepping away from your screen. 90% of customers expect immediate responses, so staying online 24/7 is unrealistic. Have you considered auto-replying as a solution? Setting up auto-replies on Telegram not only keeps your users informed but also helps you appear more responsive. Whether you’re managing a business account or multiple Telegram channels, a well-crafted Telegram auto reply strategy can maintain communication without effort. Let us understand thoroughly. How to Set an Auto-Reply on Telegram via ControlHippo? Setting up an auto-reply on Telegram can streamline your communication and improve the user experience, especially for businesses. With ControlHippo, you can configure a Telegram bot auto-send message functionality to keep users engaged effortlessly. Here’s a simple guide on setting it up. Step 1: Go to the ControlHippo website and sign up, then link your Telegram account. Step 2: Once logged in, go to the dashboard --> click on settings --> select auto reply option. Step 3: Set your unavailable hours to send an automated message to notify senders. Step 4: Draft personalized away messages to engage users effectively. Step 5: Add a Date & Time Zone to specify your unavailability during business hours. Step 6: Click Save to activate the workflow. Now, your Telegram bot auto-send message feature will handle responses automatically! Automate Telegram Messages Using Workflow Automation ControlHippo’s workflow automation lets users set up custom responses like welcome messages or after-hours replies, ensuring prompt engagement without manual effort. Here are a few...

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### 5 Best WhatsApp Business Alternatives

> Explore the top 5 WhatsApp Business alternatives with unique features to enhance customer communication and boost engagement for your brand.

- Published: 2024-11-11
- Modified: 2025-02-25
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-business-alternatives/
- Categories: WhatsApp

WhatsApp Business has grown in popularity as a go-to messaging platform for companies seeking easy communication with customers. However, it’s not the only option out there. With evolving privacy concerns, exploring WhatsApp Business alternatives can benefit companies that need more tailored features. In this article, we’ll explore some of the best alternatives to WhatsApp for companies, detailing how each can meet unique communication needs. 5 Channels to Use Instead of WhatsApp for Business If you’re looking for reliable alternatives to WhatsApp, explore these top five channels. Select the right one that offers enhanced security, better customer management, and tailored features to boost your customer interactions. 1. Switch to Telegram Instead of WhatsApp Business Telegram is widely regarded as one of the best WhatsApp alternatives for businesses due to its strong security features, broad file-sharing capabilities, and ease of use. With end-to-end encryption and self-destructing messages, Telegram messaging platform offers a privacy-forward option for companies that prioritize security. Moreover, Telegram allows larger group sizes, which is useful for customer communities, internal teams, or broadcasting announcements. Features of Telegram for Business Use Enhanced Security: Offers Secret Chats with end-to-end encryption, keeping messages confidential. Large File Sharing: Businesses can share files up to 2GB, which is much higher than WhatsApp’s limit. Unlimited Cloud Storage: All messages are stored in the cloud, allowing seamless device switching. Telegram Bots: Automate customer interactions, answer FAQs, and conduct surveys without human intervention. Telegram Use Cases for Businesses Ideal for large support groups or communities. Great for businesses...

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### Top 8 eCommerce Challenges and Solutions

> Discover key eCommerce challenges and effective solutions using omnichannel strategies to enhance customer experience and drive growth.

- Published: 2024-10-29
- Modified: 2024-11-05
- URL: https://controlhippo.com/blog/omnichannel/ecommerce-challenges/
- Categories: Omnichannel

With the increased demand in eCommerce, businesses face unique challenges that can hinder growth and customer satisfaction. From high cart abandonment rates to fragmented customer experiences, each hurdle can impact your brand’s success and customer loyalty. But there’s good news: with the right strategies, these obstacles can be transformed into opportunities. In this blog, we’ll break down the top eCommerce challenges businesses face today and show you how omnichannel solutions, like ControlHippo, can tackle these issues in ecommerce head-on to create a seamless and engaging customer experience. Top 8 eCommerce Challenges Running a successful eCommerce business requires overcoming a variety of operational and customer experience challenges. Below, we’ll dive into the top issues facing eCommerce companies today and provide actionable solutions to help you turn these challenges into opportunities for growth. 1. Fragmented Customer Experience Many eCommerce businesses operate across multiple platforms—websites, social media, email, and even brick-and-mortar stores. However, managing these platforms in silos often results in a fragmented customer experience. For example, a customer might receive a promotional offer on social media but not see it reflected on the ecommerce site or app. This inconsistency frustrates customers, reduces trust, and can harm brand loyalty. ControlHippo, for example, consolidates all interactions, enabling seamless customer experiences and providing employees with real-time information across platforms. 2. Difficulty in Managing Customer Data eCommerce businesses collect enormous amounts of data on customer preferences, behaviors, and purchase histories. However, this data is often scattered across various tools, making it difficult to gain a holistic...

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### WhatsApp vs. WeChat: Which Messaging App is Best for Your Business?

> Discover the key differences between WeChat and WhatsApp for business. Learn about features, privacy, and which app best suits your customer support needs.

- Published: 2024-10-29
- Modified: 2024-11-05
- URL: https://controlhippo.com/blog/whatsapp/wechat-vs-whatsapp/
- Categories: WhatsApp

Messaging apps have now become essential for both personal and business communication. Among the most popular platforms, WeChat and WhatsApp stand out for their widespread use and powerful features. Yet, each app offers unique functionalities that make them suitable for different business needs. In this article, we’ll look into a detailed comparison of WhatsApp vs WeChat, exploring which one best serves your business goals, particularly in customer support and omnichannel strategies. What is WeChat: An Overview Launched in 2011 by Tencent, WeChat is much more than an instant messaging app in China. It combines elements of social media, e-commerce, and a digital wallet, positioning itself as an all-in-one super-app. While WeChat started as a messaging platform, its evolution has introduced a wide range of services, such as mini-programs, payment options, and a business-friendly ecosystem. WeChat has a global user base, with most of its 1. 2 billion active users concentrated in China. For businesses looking to reach Chinese consumers, WeChat offers a comprehensive suite of tools for marketing, customer engagement, and payment processing. However, for users in other regions, WeChat has limited use beyond standard messaging functions. What is WhatsApp: An Overview WhatsApp, owned by Meta (formerly Facebook), is one of the most widely used messaging apps worldwide, with over 2 billion monthly active users across 180 countries. Unlike WeChat, WhatsApp focuses mainly on messaging and communication features, offering end-to-end encryption for added security. For businesses, WhatsApp offers the WhatsApp Business API for automating customer support, providing real-time updates, and...

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### 10 Best Customer Success Tools in 2024

> Discover ten powerful customer success tools to streamline support and enhance customer satisfaction. Find your ideal solution now!

- Published: 2024-10-25
- Modified: 2025-01-22
- URL: https://controlhippo.com/blog/ai/customer-success-tools/
- Categories: AI Cusotmer Service

Rising customer expectations require tools that track engagement, simplify communication, and improve overall satisfaction. About 61% of customers would switch to a competitor after experiencing a single negative customer service interaction. That’s where customer success tools come in. These platforms enable businesses to monitor customer health, automate support processes, and gather insights that drive proactive engagement. You can use it to optimize processes, reduce churn, and understand changing customer behavior. I have compiled a list of the top 10 customer success tools for you. Whether you’re a growing company or an established enterprise, these tools can help improve client retention and foster long-term loyalty. What is a Customer Success Tool? A customer success tool is software that helps businesses manage and improve customer relationships. Customer success managers can use these tools to track interactions, monitor engagement, and analyze data to ensure clients achieve their desired outcomes. Moreover, insights into customer behavior facilitate proactive communication and support. CSM tools also streamline processes and boost efficiency. Centralizing customer data enables effective collaboration among teams and ensures alignment in support efforts. This improves the customer experience and enables businesses to make informed decisions based on data, discover upselling opportunities, and foster growth. Top 10 Customer Success Tools in 2024 We’ve selected these tools based on their features, user feedback, and ability to meet rising customer expectations. This list presents the top ten customer success tools in 2024 without any specific ranking. 1. ControlHippo ControlHippo is one the best customer success management tools designed...

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### SaaS Black Friday Deals: Product Discounts You Can't Miss (Latest 2024)

> Looking for the best 2024 Black Friday SaaS deals? Check out the complete list of discounts and offers companies are providing this Black Friday.

- Published: 2024-10-25
- Modified: 2025-05-28
- URL: https://controlhippo.com/blog/general/saas-black-friday-deals/
- Categories: General

The best prices are available on Black Friday, which are quickly approaching. Now is the ideal moment to buy SaaS-based software because most companies are offering irresistible discounts. Please fill this form to submit your product. Best SaaS Deals to Seize on Black Friday The best Black Friday software discounts are highlighted in this article. This is the time of year when the best company deals are available to you. Yes, indeed! We're back with incredible Black Friday and Cyber Monday offers that you won't be able to resist! Check out the great offers available during this Black Friday sale! 1. ControlHippo ControlHippo is an all-in-one omnichannel shared inbox solution that simplifies customer communication management. It enables businesses to handle interactions from various channels—email, social media, and chat—within a single, unified platform. By prioritizing seamless collaboration, ControlHippo enhances customer support and engagement, ensuring consistent, efficient service across all touchpoints. Black Friday Deal: 20% Off on all Individual Plans Coupon Code: Reach out to contact@controlhippo. com for your coupon code. Validity: Until 6th December 2024 2. CallHippo CallHippo is a top virtual call center solution designed for businesses of all sizes. It offers customized features to enhance customer experiences and boost sales team performance. With seamless integration to over 100 applications, including Shopify, Zapier, Freshdesk, and HubSpot, CallHippo automates call center operations for greater efficiency and streamlined workflows. Black Friday Deal: 20% Annual payment discount. 15% Quarterly discount Coupon Code: Reach out to marketing@callhippo. com for your coupon code. Validity: Till...

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### Escalation Management: Turning Customer Issues Into Opportunities

> Master customer escalation management with essential strategies, training tips, and metrics to enhance your service and improve customer satisfaction.

- Published: 2024-10-24
- Modified: 2025-01-22
- URL: https://controlhippo.com/blog/ai/escalation-management/
- Categories: AI Cusotmer Service

Any company offering customer service has problems that need immediate fixes! Whether it’s due to product-related concerns, communication breakdowns, or unmet expectations, managing these situations is important in maintaining customer satisfaction. This is where escalation management processes are useful. Businesses can quickly handle and resolve problems before they have a negative impact on the customer relationship by putting together a strong customer service escalation process. Let's get a better understanding of the customer escalation management process and ways to improve it. What is Escalation Management? Escalation management is a systematic approach for handling customer issues that cannot be resolved at a lower level of support. These problems could be anything from complex technological issues to dissatisfied consumers brought on by delays or policy misunderstandings. The process involves: Identifying the problem: Knowing when a problem calls for additional attention or expertise. Escalating properly: Directing the matter to the appropriate group or managerial level. Resolution ownership: Assuring that a specific customer service team or person takes accountability for fixing the issue. Communicating with the client: Keeping the client updated on the steps being taken and the expected resolution timelines. Businesses can guarantee that customer issues are understood and handled carefully and swiftly by setting up an effective escalation management process. It reduces customer frustration and avoids negative results. Why Escalation Management Matters? Customer experience is one of the most important differentiators for any business today. When a customer service representative handles customer escalations poorly, it can result in discontent, a decline in...

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### 10 Best Help Desk Software for Businesses

> Find the best help desk software for customer service, ticketing, and IT support. Get the perfect solution to enhance your business’s customer experience.

- Published: 2024-10-22
- Modified: 2025-01-22
- URL: https://controlhippo.com/blog/ai/help-desk-software/
- Categories: AI Cusotmer Service

Long-term success depends on offering excellent customer service. Help desk software is the base for handling client inquiries, optimizing processes, and guaranteeing effective communication. Selecting the best help desk solution is necessary for satisfying the varied needs of businesses, whether they are related to IT support, ticket management, or customer service. This article analyzes leading solutions, examines the reasons why help desk software is important for businesses, and assists you in choosing the best help desk software for your specific needs. Why Is Help Desk Software Essential For Customer Service In Modern Businesses? According to industry research from Gartner and Forrester, customer satisfaction is directly tied to how efficiently businesses can respond to and manage customer inquiries. Help desk software centralizes all customer interactions, including follow-up tasks and troubleshooting requests, ensuring that no issue is missed. The software helps customer service representatives prioritize urgent requests, automate repetitive tasks, and track problems from start to finish. Additionally, the reporting and automation features of help desk systems provide useful data about client behavior and possible areas for service improvement. Help desk software essentially increases client loyalty, simplifies operations, and improves efficiency. Help Desk Software Comparison Table Below is a comparison table of help desk software options, highlighting their best use cases, key features, and starting prices to help you make an informed decision: 10 Best Help Desk Software Solutions By Category The following list breaks down the best help desk software solutions based on specific categories, helping businesses find the right fit...

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### Best Live Chat Software for Customer Support in 2025

> Find the best live chat software to improve customer engagement and satisfaction. Get top solutions tailored for every business size and need today!

- Published: 2024-10-21
- Modified: 2025-03-23
- URL: https://controlhippo.com/blog/ai/live-chat-software/
- Categories: AI Cusotmer Service

Live chat is one of the most popular ways to communicate with businesses, as over 41% of customers expect to see it on your website. As a result, using the best live chat software has become important to businesses wanting to increase engagement, improve customer service efficiency, and offer real-time help. It can be tough to choose the best live chat service provider for your company with multiple of them offering different benefits. To assist you in choosing the best live chat solution, we'll look at the top ten live chat tools and compare them. What is Live Chat Software? Live chat software is a tool for real-time human assistance through a chat window. Visitors input messages promptly addressed by a human operator, enhancing engagement and customer satisfaction. It facilitates instant messaging for customer support, sales, and engagement purposes. The best providers manage multiple conversations, track progress, and offer automated messages when representatives are unavailable. Implementing live chat reduces costs and enhances customer service efficiency. 5 Key Benefits of Using Live Chat Tools Live chat software has now become an essential source for businesses that are looking to provide quick and personalized customer service. Its real-time engagement enables the visitors to receive prompt assistance without navigating much. Some benefits of the software are: 1. Enhanced Customer Support Live chat software allows companies to address queries instantly. It increases customer satisfaction and cuts down on wait times. Additionally, its 24/7 availability feature guarantees that clients will always get assistance when they...

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### Omnichannel Retail Trends in 2025

> Learn about 8 key omnichannel retail trends, from AI-driven personalization to AR shopping, that are transforming the future of retail.

- Published: 2024-10-18
- Modified: 2025-03-27
- URL: https://controlhippo.com/blog/omnichannel/omnichannel-retail-trends/
- Categories: Omnichannel

Shopping isn't simply walking into a store, selecting something, and checking out. Customers now expect a smooth experience across multiple platforms—whether they’re browsing a website, scrolling through social media, or walking into a physical store. This shift has given rise to omnichannel retail trends, where retailers are trying to provide a seamless shopping experience, in-store and online. To stay competitive, businesses need to keep up with the latest omnichannel trends that are shaping the retail industry. Let’s find out about the eight most important trends driving the future of omnichannel retail. Shopping isn’t what it used to be. Customers move between websites, stores, and social media effortlessly, and they expect businesses to keep up. Retailers that connect the dots and offer a smooth, personalized experience will win their loyalty. Retail success now depends on meeting customers where they are and making shopping effortless. Businesses that adapt to these shifts will stay ahead, keeping shoppers happy and coming back for more. 1. AI-Driven Personalization: Making Shopping Feel Personal Imagine stepping into a store where the staff understands your preferences, knows your past purchases, and anticipates what you might need next. That’s what AI-driven personalization does—except it happens online. Retailers use artificial intelligence (AI) to analyze customer behavioral patterns, preferences, and purchase history. Based on this data, businesses can personalize product recommendations, send targeted promotions, and even adjust website content in real-time. For example: If a customer frequently buys running shoes, they might start seeing suggestions for new arrivals, matching accessories, or...

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### Customer Service vs. Customer Support: Understanding the Key Differences

> Discover the key differences between customer service and customer support. Learn how each plays a vital role in enhancing customer satisfaction and loyalty.

- Published: 2024-10-15
- Modified: 2025-01-22
- URL: https://controlhippo.com/blog/ai/customer-service-vs-customer-support/
- Categories: AI Cusotmer Service

When businesses interact with customers, two terms often come up: customer service and customer support. Though these terms are frequently used interchangeably, they play a significant role in business success. In fact, 68% of consumers say they are willing to pay more for products and services from a brand known for offering good customer service experiences. In this blog, we will explore customer service vs. customer support. We will also examine how they differ from each other and why both are essential for business success. What Is Customer Support? Customer support refers to the assistance provided to customers before, during, and after they use a product or service. It includes answering questions, troubleshooting issues, and guiding users through various processes to ensure a smooth experience. Typically, customer support teams offer help via phone, email, chat, or social media. Their goal is to resolve technical problems or service inquiries quickly, keeping customers satisfied and loyal to the brand. Effective customer support is key to building long-term customer relationships. What Is Customer Service? Customer service refers to the support provided to customers before, during, and after their purchase of a product or service. It ensures that customers have a positive experience by addressing their questions, concerns, or issues. Good customer service is key to building customer loyalty and trust. Whether it's answering inquiries, resolving problems, or offering helpful advice, effective customer service focuses on creating satisfaction and maintaining long-term relationships with customers, making it a critical part of any successful business. Customer...

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### Human vs. AI In Customer Support: Which is The Better Choice?

> Learn about the dynamic interplay between AI and human intelligence in customer support. Find out their pros & cons and how AI augments human intelligence.

- Published: 2024-10-10
- Modified: 2024-10-11
- URL: https://controlhippo.com/blog/ai/ai-vs-human-intelligence/
- Categories: AI Cusotmer Service

Artificial intelligence has transformed customer service by offering 24/7 availability, better efficiency, and faster responses. But this has also sparked the ongoing debate regarding human vs. AI: can artificial intelligence replace human intelligence in customer service? AI has become a useful tool to carry out repetitive tasks, but human intelligence is still necessary for sensitive and nuanced interactions. This blog addresses the difference between AI and human intelligence, how each contributes to customer service, and whether AI will eventually take over human roles. What Is AI In Customer Support? AI in customer support refers to automating customer interactions using technologies like chatbots, natural language processing, and machine learning. Without human involvement, such systems can manage basic issues, track orders, respond to frequently asked questions, and even address initial consumer inquiries. AI gains efficiency in handling common requests by continuously learning from large datasets and refining its solutions. For example, using real-time data from the system, an AI chatbot can report the delivery status to a customer calling a business to track a package quickly. Both the client and the company save time with this method. Artificial intelligence lacks emotional comprehension but makes up for it with speed and accuracy. How Human Intelligence Works In Customer Support? Human intelligence in customer support can be seen by our capacity to provide personalized attention, comprehend subtle emotional cues, and resolve challenging issues that AI cannot. Human agents handle issues that call for emotional intelligence, creativity, and negotiation by applying critical thinking and interpersonal...

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### What is Omnichannel Banking? Why It’s Needed & Benefits

> Learn what omnichannel banking is, why it's needed, and its benefits. Discover key strategies to implement seamless & personalized banking experiences.

- Published: 2024-09-30
- Modified: 2024-10-07
- URL: https://controlhippo.com/blog/omnichannel/omnichannel-banking/
- Categories: Omnichannel

The banking industry is continuously evolving to meet customer demands. Modern customers expect seamless interactions and personalized experiences across all platforms—whether they’re accessing their accounts through a mobile app, website, or in person at a branch. Omnichannel banking has emerged as a solution to meet these expectations. This blog explores the concept of omnichannel banking, its needs, benefits, and why it is essential for banks to adopt. We’ll also compare omnichannel and multichannel strategies and offer three key takeaways to implement a successful omnichannel approach. What is Omnichannel Banking? Omnichannel strategy is where financial institutions provide a seamless and integrated customer experience across various banking channels—such as popular messaging mobile apps, websites, ATMs, and physical branches. Unlike traditional banking, omnichannel banking platforms allow customers to start a transaction on one channel and continue or complete it on another without disruption. For example, a customer could start a loan application on a bank’s website and later complete it through the mobile app or by visiting a physical branch. This type of flexibility empowers customers to interact with their banks based on their preferences and needs, anytime and anywhere. Why is Omnichannel Banking Needed? The rise of digital technologies has significantly shifted consumer behavior in the financial services sector. Today's customers demand flexibility, personalization, and speed when it comes to banking. Here are the main benefits of omnichannel: 1) Customer Expectation for Convenience: Consumers want to access banking services whenever and wherever it suits them. Omnichannel banking ensures that customers can switch...

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### 10 Best Omnichannel Customer Support Platforms

> Explore the 8+ best omnichannel support platforms to unify your customer service channels & boost satisfaction. Compare features, pros, and cons with pricing.

- Published: 2024-09-27
- Modified: 2024-09-28
- URL: https://controlhippo.com/blog/omnichannel/omnichannel-customer-support-platforms/
- Categories: Omnichannel

Omnichannel customer support has become essential for businesses aiming to deliver personalized support and seamless experiences across multiple platforms; leveraging advanced solutions like ControlHippo's omnichannel inbox can help ensure consistent interactions, whether via phone, email, social media, or in-store, as consumers increasingly expect this level of service. And the impact is already visible. Businesses implementing omnichannel strategies retain customers at a rate 91% higher than those without it. However, to implement it effectively, you need the right omnichannel customer service software. And that’s what we will discuss today. Let’s look at the ten best omnichannel support platforms. What is Omnichannel Customer Service Software? Omnichannel customer service software unifies various communication channels, creating a unified platform for customer interactions. It seamlessly integrates phone calls, emails, social media messages, live chats, and in-store visits, allowing customers to switch between multiple communication channels effortlessly while maintaining conversation context. The consolidation of customer data and interaction history enables agents to see customer preferences and provide informed support regardless of the channel. This helps companies meet modern consumers' expectations for responsive and cohesive support. Read More : Why Omnichannel Communication is Important? Best 10 Omnichannel Customer Service Software We've carefully selected these top ten omnichannel customer platforms based on their capabilities, market reputation, user reviews, scalability, and integration options. However, the best solution for your business ultimately depends on your specific needs, budget, and existing infrastructure. 1. ControlHippo ControlHippo is the best omnichannel support platform. It enables businesses to provide faster, more consistent customer support...

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### Top 14 Customer Service Metrics to Track for Success

> Discover the top 14 customer service metrics to track for success, enhancing satisfaction and loyalty while streamlining support operations effectively.

- Published: 2024-09-26
- Modified: 2025-03-20
- URL: https://controlhippo.com/blog/ai/customer-service-metrics/
- Categories: AI Cusotmer Service

Amidst the growing economy and competition, delivering exceptional customer service is not just a goal—it's a necessity. Currently, 68% of customers are willing to pay extra for better customer experiences. Measuring customer service across all messaging channels is crucial for any organization looking to boost customer satisfaction, enhance service quality, and build lasting loyalty. In this blog, we’ll explore 14 essential customer service metrics, offering insights into how to track them effectively and providing real-world customer service performance metrics examples to illustrate their importance. Operational Customer Service Metrics Operational customer service metrics focus on the internal processes and efficiencies of your customer support team. Monitoring these metrics can help you optimize operations and improve customer interactions. We have also covered customer service metrics examples for each of the metrics. 1. Total Issue Volume (Daily/Weekly/Monthly) Total issue volume is the aggregate number of customer inquiries, requests, or support tickets received within a specified timeframe—be it daily, weekly, or monthly. This metric provides a snapshot of demand for customer service support and is critical for understanding the workload facing your team. Significance: Tracking total issue volume helps in resource allocation, identifying trends (such as seasonal spikes in customer inquiries), and preparing for busy periods. By analyzing historical data, businesses can better predict future demand, ensuring that they have adequate staffing and resources to meet customer needs. Example: If your support team received 500 tickets in a week, your total issue volume for that week is 500. 2. Initial Response Time Initial response...

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### Conversational AI in Healthcare: Use Cases, Benefits, And Challenges

> Learn how conversational AI in healthcare enhances patient engagement, streamlines processes, and addresses challenges. Explore its main benefits today!

- Published: 2024-09-24
- Modified: 2025-05-28
- URL: https://controlhippo.com/blog/ai/conversational-ai-in-healthcare/
- Categories: AI Cusotmer Service

The integration of conversational AI in healthcare is changing how patients interact with providers and making operations more efficient. By using advanced Conversational AI platforms, healthcare providers can improve patient interactions, streamline processes, and achieve better patient outcomes. According to a recent study by Accenture, implementing AI in healthcare could save the industry up to $150 billion each year by 2026. This blog will explore key use cases, benefits, and challenges of conversational AI for healthcare, showcasing how conversational healthcare bots can transform patient care, reduce costs, and help healthcare professionals make more informed decisions. What is Conversational AI in Healthcare? Conversational AI in healthcare is a technology that uses smart tools, like chatbots and virtual assistants, to talk with patients and healthcare providers. These AI systems can do a variety of helpful tasks, such as answering questions, scheduling appointments, and offering personalized health information around the clock. By understanding everyday language, conversational AI helps patients feel more engaged in their care and makes it easier for healthcare staff to manage their workload. This means doctors and nurses can focus on more important and complicated tasks, improving overall patient care. To sum up, conversational AI is changing the way healthcare works, making it more accessible and efficient for everyone involved, from patients to healthcare professionals. How Does Conversational AI Work in Healthcare? Conversational AI in healthcare uses advanced technology and natural language processing to help patients and healthcare providers communicate more effectively. These systems, often found in conversational healthcare bots,...

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### Omnichannel vs. Multichannel: What's the Difference?

> Discover the key differences between omnichannel and multichannel strategies to optimize your customer experience and boost engagement across all platforms.

- Published: 2024-09-19
- Modified: 2024-09-20
- URL: https://controlhippo.com/blog/omnichannel/omnichannel-vs-multichannel/
- Categories: Omnichannel

Businesses are constantly striving to enhance customer engagement and satisfaction across all messaging channels. Two popular strategies for achieving this are omnichannel and multichannel marketing. While both approaches aim to connect with customers across multiple touchpoints, they differ significantly in execution and customer experience. Moreover, 73% of customers use multiple channels during their purchasing journey. Therefore, understanding the distinction between omnichannel and multichannel strategies is crucial for businesses aiming to optimize their marketing, retail, ecommerce, and customer service efforts. Keep on reading to find out about the key differences between omnichannel marketing vs multichannel marketing. What is Multichannel? Multichannel marketing is a strategy where a business engages with customers through multiple independent channels. These channels can include physical stores, websites, social media platforms, email, and more. Each channel operates separately, allowing customers to choose their preferred method of interaction. How Does Multichannel Messaging Work? In a multichannel setup, each channel functions in isolation. For example, a customer might receive an email with a promotion, see a related post on social media, or visit a physical store for a purchase. However, these channels do not communicate with each other. The customer experience is fragmented because the information and interactions are not synchronized across channels. Must Checkout : 11 Best Omnichannel Marketing Platforms for Customer Support What is Omnichannel? Omnichannel marketing, on the other hand, is a more integrated approach. It ensures that the customer experience is seamless and consistent across all channels. Whether a customer interacts with a brand through social...

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### Top 11 Conversational AI Platforms in 2025

> Discover the best 11 conversational AI platforms of 2025. Learn how to choose the best platform with expert advice and key features.

- Published: 2024-09-17
- Modified: 2025-03-07
- URL: https://controlhippo.com/blog/ai/conversational-ai-platforms/
- Categories: AI Cusotmer Service

As businesses continue to embrace digital transformation, conversational AI platforms have become essential tools in improving customer engagement, automating processes, and enhancing overall efficiency. These platforms use natural language processing (NLP) and machine learning to simulate human-like conversations. It allows businesses to interact with their customers through various channels, such as websites, messaging apps, and voice assistants. In this blog, we’ll explore the top 11 conversational AI platforms in 2024 and discuss how they can benefit your business. What is a Conversational AI Platform? A conversational AI platform is a type of software designed to create automated, intelligent conversations between businesses and their customers. These platforms combine multiple AI technologies such as NLP, machine learning, and voice recognition to deliver human-like interactions through AI Chat Assistant, chatbots, voice bots, and virtual assistants. 11 Top Conversational AI Platforms for Businesses With the growing demand for automation and personalized customer interactions, conversational AI platforms have become essential for businesses of all sizes. Below are the top 11 conversational AI platforms of 2024 that are leading the industry in innovation, efficiency, and scalability. 1. IBM Watsonx Assistant IBM Watsonx Assistant is a highly advanced conversational AI platform that helps businesses deliver seamless customer experiences across channels. It supports both text and voice interactions, making it versatile for various use cases. With Watsonx Assistant, businesses can quickly build and deploy AI-driven chatbots and virtual agents, while also leveraging its integration with back-end systems to provide more personalized customer support. Features NLP and machine learning...

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### 6 Best Chatbots For Facebook Messenger

> Improve your customer service with the best 6 Facebook messenger chatbots. Find the ideal chatbot messenger to fit your business needs.

- Published: 2024-09-16
- Modified: 2025-04-02
- URL: https://controlhippo.com/blog/messenger/facebook-messenger-chatbot/
- Categories: Facebook Messenger

Businesses need to connect with customers quickly and effectively across multiple platforms. Traditional communication methods like email and phone calls often don’t meet the fast response times that customers expect. Chatbot messenger have become a powerful solution, helping businesses bridge this gap. Every day, more than 375k users interact with Messenger chatbots to ensure quick and personalized customer engagement. This blog will explore the world of Facebook messenger chatbots, how they can transform customer engagement, and the top software solutions available for businesses. What Are Facebook Chatbots? Facebook chatbots are automated messaging tools integrated into Facebook Messenger, designed to simulate human conversations. These bots can handle various tasks, from answering customer queries to offering personalized product recommendations. The goal is to enhance the user experience by providing instant responses and round-the-clock availability, all while freeing up valuable time for businesses. The rise of chatbots can be attributed to the increasing demand for quick, reliable, and personalized interactions. For instance, when a customer asks a question through Messenger, the chatbot can instantly offer solutions, eliminating wait times and providing a seamless experience. Businesses benefit from this automation by reducing the need for a large customer support team and focusing on more complex issues that require human intervention. Beyond customer service, chatbot Facebook tools can also be programmed to handle tasks like tracking shipments, processing orders, or even suggesting personalized products based on user preferences. The versatility and scalability of these bots have made them essential for businesses of all sizes. Top...

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### AI Customer Communication: Use Cases, and Examples

> Learn how AI customer communication enhances service quality across industries. Explore best practices, use cases, and industry examples.

- Published: 2024-09-12
- Modified: 2025-04-07
- URL: https://controlhippo.com/blog/ai/ai-customer-communication/
- Categories: AI Cusotmer Service

Meeting the demands of today’s customers is no easy task. With 86% of shoppers regularly using at least two channels and 90% expecting consistent experiences, it’s getting increasingly difficult to provide the high level of service they expect. That’s where artificial intelligence comes in. AI customer communication offers faster responses, automates repetitive tasks, and can communicate in multiple languages - all while maintaining a human touch. It can generate tailored responses based on customer queries. Interestingly, 51% of consumers prefer interacting with AI agents over humans for immediate service. But what is AI in customer communications? How does it help businesses? Let's explore its applications, benefits, and examples. Use Cases of AI in Customer Communications AI in customer communications helps businesses address service challenges and improve client interactions. Companies are using AI-powered solutions to anticipate needs, streamline processes, and provide consistent experiences. Let's explore six key areas where AI is enhancing customer communications. 1. Predictive Customer Service AI-enhanced proactive service forecasts and resolves potential customer issues before they escalate. The system analyzes historical data, customer behavior patterns, and current interactions to forecast potential problems and suggest proactive solutions. Here's how companies are implementing predictive customer service, Analyze customer data to identify and address potential issues early Send personalized alerts about account changes or service updates Find customers likely to leave and take steps to keep them Recommend products based on what customers bought and viewed before 2. Automated Workflows Workflow automation powered by AI enhances customer service efficiency by reducing...

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### 8 Types of Chatbots: A Complete Guide

> Learn about different chatbot types, their capabilities, and how they can streamline operations and improve customer satisfaction.

- Published: 2024-09-09
- Modified: 2025-06-04
- URL: https://controlhippo.com/blog/ai/types-of-chatbots/
- Categories: AI Cusotmer Service

Did you know that 88% of online users interacted with chatbots last year? It is becoming increasingly clear that companies must include chatbots in their business operations, given their quick responses and 24/7 support. A chatbot does everything from handling complex customer queries to automating basic tasks like replying to FAQs! With features like an AI Chat Assistant, it ensures seamless interactions and efficient task management. However, with different types of chatbots available, picking the best one can be challenging. We’ll explore the various chatbot types to help you make an informed choice that aligns with your business objectives. What is a Chatbot? A chatbot is a robust software program that uses natural language processing (NLP) and artificial intelligence (AI) to engage consumers in conversation. Chatbots, which are made to sound like real people, can converse by text or voice on a variety of different platforms, like websites, smartphone apps, messaging services, and smart home appliances. Businesses have started using these digital assistants at an increasing rate. A quarter of businesses are expected to use chatbots as their main customer support channel by 2027. Chatbots for customer service, automate repetitive operations, and offer immediate, round-the-clock support for businesses. What Are the Different Types of Chatbots? The broad range of chatbots available in the market is a reflection of the complexity of user interactions and the varying requirements of businesses. Each type of chatbot has a specific task. These roles range from basic task automation to advanced, context-aware conversations. Let’s take...

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### What is Omnichannel Retail? A Complete Guide

> What is Omnichannel Retail? Learn its benefits, strategies, and real-world examples to enhance customer experience and maximize revenue.

- Published: 2024-09-02
- Modified: 2025-06-10
- URL: https://controlhippo.com/blog/omnichannel/omnichannel-retail/
- Categories: Omnichannel

The latest trends in customer behavior indicate that they would like shopping to be applied seamlessly across multiple channels. Social media browsing of products, checking on mobile pricing, and even online purchases are part of their whole experience, which is what they call an omnichannel retail solution. Omnichannel retailers make sure that the shopping experience is consistent through touchpoints. With this method, engagement consistently improves, sales go northward, and brand loyalty gets stronger. What tips can companies use, however, to implement this into their operations? This blog will ensure that you keep up with the changes in the retail landscape. What is Omnichannel Retailing? Omnichannel retailing means a comprehensive approach to selling that integrates multiple shopping channels, both online and offline, into a seamless and unified customer experience. This is unlike traditional supermarkets, which offer distinct shopping experiences- either online or in a physical store. Omnichannel retailing means that everything works together, permitting the customer to switch channels with no interruptions. This indicates very effective customer support across the different locations. It enhances their experience in purchasing and tracking, and customer service becomes smoother, faster to resolve, and less prone to customer annoyance. Omnichannel retailing helps brands stay ahead by: Increasing customer satisfaction by improving their shopping experiences. Increasing sales through interaction across multiple channels with shoppers. Building brand loyalty-quality experience always cuts across the board for a consistent personal touch. The integration may include increasing customer lifetime value through improvement in experiences and loyalty towards the brands. For example,...

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### Omnichannel Analytics: Everything You Need to Know

> Unlock omnichannel analytics to track customer journeys across touchpoints and streamline your strategy with ControlHippo’s powerful tools.

- Published: 2024-08-30
- Modified: 2025-01-31
- URL: https://controlhippo.com/blog/omnichannel/omnichannel-analytics/
- Categories: Omnichannel

Customers now interact with businesses through multiple platforms, both online and offline. And 90% of customers expect consistent interactions across channels. For businesses, it is not only challenging to understand their needs but also to optimize these complex customer journeys. Omnichannel analytics offers a complete picture of how customers behave across all interaction points with a business. It integrates data from various sources, including your website, mobile apps, brick-and-mortar stores, and social networks. But what is omnichannel analytics? And why is it important? Let's understand. What is Omnichannel Analytics? Omnichannel analytics is a data-driven approach that collects and analyzes customer interactions across all channels and devices. Unlike traditional multi-channel analytics, omnichannel analytics creates a single, connected view of customer interactions. It collects and combines data from various channels, including. Omnichannel marketing analytics provides businesses with a full understanding of what customers want, how they act, and what problems they face. It also helps businesses identify which channels, including omnichannel inboxes, are most effective for different customer segments and at various stages of the customer journey. Must Read : What is Omnichannel Marketing? Definition, Importance, and Examples Why is Omnichannel Analytics Important? Omnichannel analytics provides comprehensive customer insights, improves the overall customer experience, and helps businesses adapt to changing consumer behaviors. Let's explore these key benefits in detail. 1. Complete Customer Insights Omnichannel analytics combines data from all customer touchpoints, creating a unified customer profile. It tracks interactions across websites, mobile apps, social media, and physical stores. This comprehensive view reveals...

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### How to Get Facebook Messenger Link to Benefit Your Business?

> Grow your business with Facebook Messenger Link. Learn the benefits, how to create, share, and use m.me links for better customer engagement.

- Published: 2024-08-29
- Modified: 2025-03-24
- URL: https://controlhippo.com/blog/messenger/messenger-link/
- Categories: Facebook Messenger

Did you know that Facebook Messenger offers businesses a direct line to 977 million users worldwide (as of July 2024)? This massive user base presents a great opportunity for customer engagement, sales, and support. The eective use of Messenger can improve response times, increase customer satisfaction, and potentially boost conversions. However, to harness its potential, you need to know how to get and use your Facebook Messenger link effectively. We will discuss that in this blog. We will talk about what is a Facebook Messenger link, its benefits, how to create it, and how to use it to your advantage. What is a Facebook Messenger Link ? A Facebook Messenger link is a unique URL that directs users to a chat conversation with your business on Messenger. When clicked, this FB messenger link automatically opens a chat window with your business, either in the Messenger app on mobile devices or in Facebook on desktop browsers. Your Messenger link serves as a shortcut to your business's messaging inbox, simplifying customer communication. It can be shared across various platforms - your website, email signatures, social media profiles, or printed materials - making it easier for customers to reach out to you directly. Messenger group chat links, used to invite people to group chats, should not be confused with Facebook Messenger links. Benefits of Facebook Messenger Link By acting as a versatile URL that can be incorporated into a variety of platforms, including websites, PDFs, and social media posts, the Messenger link streamlines...

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### How to Send a Facebook Messenger Broadcast?

> Boost engagement with Facebook Messenger broadcast. Discover benefits, setup steps, and how to automate messages using chatbots effectively.

- Published: 2024-08-27
- Modified: 2025-03-25
- URL: https://controlhippo.com/blog/messenger/facebook-messenger-broadcast/
- Categories: Facebook Messenger

Effective communication and interaction with your customers are key drivers of business growth. One of the powerful ways to achieve this is through Facebook Messenger broadcast messages because over 32% of the global population now uses Facebook. This makes Facebook Messenger a direct line to connect with large audiences worldwide. But how to send broadcast messages effectively? Let us delve through the process of sending effective Messenger broadcasts. How to Send Broadcast Messages on Messenger Using Message Tags? Facebook Messenger provides message tags that allow businesses to send non-promotional messages outside the 24-hour messaging window. Here’s how to send bulk messages on Facebook Messenger using message tags: Step 1: Select Your Audience: Use segmentation tools to choose the right audience. Step 2: Choose the Right Message Tag: Select the appropriate tag based on your message content. Step 3: Compose Your Message: Draft a new message that adheres to Facebook’s guidelines. Step 4: Use a Messenger Bot: Integrate the message tag into your bot's workflow to automate the sending process. Step 5: Send Your Broadcast: Once everything is set, send your broadcast to your audience. You cannot always use message tags to send bulk messages for all purposes. Here’s a breakdown of things for which you can use message tags: Broadcasting with the correct tags ensures compliance with Facebook’s policies while allowing you to sustain effective communication. How to Broadcast on Facebook Messenger with ControlHippo? Creating a successful Facebook Messenger broadcast campaign in ControlHippo is a simple process that can help...

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### How to Make a Poll on Facebook?

> Learn how to make a Facebook poll in 2025 to boost engagement, gather audience feedback, and make smarter business decisions in minutes.

- Published: 2024-08-26
- Modified: 2025-05-13
- URL: https://controlhippo.com/blog/messenger/how-to-make-a-poll-on-facebook/
- Categories: Facebook Messenger

With more than 3 billion active users per month, Facebook is the leading social network. It is an essential tool for communicating with friends, family, and clients. And creating polls on Facebook is among the best strategies for interaction. Knowing how to create a Facebook poll can significantly enhance your communication with your audience. This post is a comprehensive guide that will educate you on what a Facebook poll is, why you should make one, the different types of Facebook polls, and detailed steps on how to create a poll on a Facebook page or within a Facebook Group. What is a Facebook Poll? A Facebook poll allows you to pose a question to your audience and provide them with a set of ready-made answers. This feature is designed to spark conversations within your community and gather opinions to help in decision-making. Facebook polls are incredibly versatile. You can create them on your page, in a group, on your profile, or even in a Messenger conversation. This adaptability means you can engage your audience wherever they're most active, giving them the flexibility to participate and share their opinions. Facebook polls are a strategic tool for companies and marketers. They can be used to test new product concepts, gather opinions on a recent campaign, or conduct market research. Understanding their strategic value can empower you to make informed decisions and engage your audience effectively. How to Make a Poll on Facebook Messenger? Creating Facebook Messenger polls is a great way to...

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### WhatsApp Business Voice Calls: Improve Your Customer Support

> Learn how to make WhatsApp voice calls on different devices and its main benefits for businesses. Leverage WhatsApp Voice Call for free international calling!

- Published: 2024-08-22
- Modified: 2025-01-23
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-voice-calls/
- Categories: WhatsApp

Businesses are constantly seeking new ways to engage with their customers. One of the most efficient and convenient methods is through WhatsApp voice calls. With the increasing integration of WhatsApp Business API voice calls, companies now have the ability to streamline communication. But how does it all work? Is it really free, and how can businesses effectively use it? In this guide, we will break down the ins and outs of using WhatsApp voice calls for business communication, helping you make the most of this powerful feature. Are WhatsApp Voice Calls Free? Yes, WhatsApp voice calls are free. However, WhatsApp uses your internet connection, whether it's Wi-Fi or mobile data, to make calls. This means you won’t incur traditional call charges, even for international calls. However, data charges may apply if you're not connected to Wi-Fi. For businesses, this is a game-changer, especially for those who serve global audiences. The ability to offer free international calls through WhatsApp Business allows for seamless communication across borders without the typical telecommunications costs. Keep in mind, though, that the customer and the business both need an internet connection. Recommended Read : How WhatsApp Business Can Be Used in Different Industries? How Can Businesses Make a WhatsApp Voice Call? Making a WhatsApp voice call as a business is simple. If you're wondering how to call a business on WhatsApp or how businesses can initiate voice calling, here’s a step-by-step guide for different platforms. WhatsApp Voice Call on Android Open WhatsApp Business on your Android...

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### Facebook Messenger Tags: Everything You Need to Know

> Learn everything about Facebook Messenger tags! Understand how to use them to organize conversations, improve customer support, and more.

- Published: 2024-08-20
- Modified: 2024-09-18
- URL: https://controlhippo.com/blog/messenger/facebook-message-tags/
- Categories: Facebook Messenger

To improve your customer support, staying organized is key—especially when managing conversations on platforms like Facebook Messenger. This becomes even more important considering that 85% of people prefer messaging businesses over phone calls. One thing that can make this task easier is Facebook Message Tags. These tags allow you to organize and categorize your conversations– helping you keep track of important discussions and prioritize tasks. In this blog, we will discuss everything you need to know about Facebook Message Tags– from what they are to how you can use them to enrich your messaging experience. What are Facebook Message Tags? Facebook Message Tags let businesses send certain types of messages to users even after the usual 24-hour messaging period on Facebook Messenger has passed. These tags help keep customers engaged by allowing companies to share important updates or follow-ups. Here’s how you can use Facebook message tags: Event Reminders: Notify users about upcoming events or appointments. Post-Purchase Updates: Share order confirmations or shipping details. Account Notifications: Alert users about changes to their accounts or security issues. By using these tags, businesses can keep communication relevant and timely– improving customer experience on Facebook Messenger. Recommended Read : WhatsApp Vs Facebook Messenger: A Detailed Comparison How to Use Facebook Messenger Tags? As of now, Facebook only supports the four following messenger tags: Confirmed Event Update, Post-Purchase Update, Account Update, and Human Agent. Let’s explore each one. 1. Confirmed Event Update (Confirmed_Event_Update) The Confirmed Event Update tag helps you keep users informed about...

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### How to Make a Poll on Instagram: A Complete Guide

> Learn how to create an Instagram poll with 5 easy steps. Also, explore the 3 different types of Instagram polls and 5+ ideas to create them.

- Published: 2024-08-16
- Modified: 2025-05-20
- URL: https://controlhippo.com/blog/instagram/how-to-make-a-poll-on-instagram/
- Categories: Instagram

Keeping your Instagram followers engaged is key to growing your audience. One fun and interactive way to achieve this is by using a feature called– polls. As per the study, Instagram Stories with polls see an average of 167% higher engagement than regular posts. If you are wondering how to do a poll on Instagram, you are in the right place. In this step-by-step guide, we will walk you through exactly how to create a poll on Instagram from start to finish. You will learn about the different types of Instagram polls and the steps to create polls on Instagram Stories. Let’s get started! What Are Instagram Polls? Instagram polls are a fun and interactive feature that lets you easily connect with your audience. You can create a poll on Instagram in Stories, Posts, Group Chats, and Reels by adding a sticker with a question and up to four answer options. Your followers can then vote on their preferred choice with just a tap. After people vote, you can see the percentage of responses for each option and even share the results with your followers in your Stories. This feature is popular among brands and influencers because it helps them interact more effectively with their audience. It also helps them gather opinions, boost engagement, and learn more about what their audience likes. Why Use Instagram Polls? If you want to boost how much people interact with your posts, get to know your followers better, or gather feedback instantly, using polls...

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### RCS Vs WhatsApp  - Which is the Best for Business Messaging?

> Compare RCS vs. WhatsApp: features, user perceptions, & use cases. Find out which messaging platform suits your business communication needs best!

- Published: 2024-08-12
- Modified: 2024-09-20
- URL: https://controlhippo.com/blog/rcs/rcs-vs-whatsapp/
- Categories: RCS Messaging, WhatsApp

Rich Communication Services (RCS) and WhatsApp are the two most notable digital platforms today. What will you pick in the RCS vs. WhatsApp debate, then? Both have had a profound effect on how people connect, share, and communicate. This blog explores the minute distinctions between WhatsApp and RCS, comparing their features, user experiences, use cases, and potential for replacement. Let’s see! What is RCS? RCS is a Google-supported messaging standard that gives access to advanced features, including rich media and suggestion actions. Everything is integrated into the device's native messaging protocol app. Receivers don't need to download additional apps to receive RCS Google messages. They appear in the inbox alongside traditional SMS and MMS messages. RCS was first released by the GSM Association (GSMA) to modernize messaging, and it has been growing ever since in Android phone solutions! With a predicted CAGR of 25. 37%, the RCS market is projected to increase to USD 7. 12 billion by 2029. Every carrier doesn't support RCS currently, and even those that do may not offer it for every phone model. Must Read : What is RCS Messaging? The Future of Mobile Communication ExplainedIt offers features similar to those found in popular existing messaging apps like WhatsApp, Facebook Messenger, and iMessage. What is WhatsApp? WhatsApp is a popular instant messaging app that has transformed communication for both individuals and businesses worldwide. End-to-end encryption is one of its best features. It guarantees that calls, texts, images, and videos are safe from unwanted third-party access....

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### Omnichannel Marketing in Healthcare: A Detailed Guide

> Learn effective omnichannel marketing strategies to boost patient engagement, improve communication, and transform healthcare marketing efforts.

- Published: 2024-08-09
- Modified: 2024-12-10
- URL: https://controlhippo.com/blog/omnichannel/omnichannel-marketing-in-healthcare/
- Categories: Omnichannel

Omnichannel marketing in healthcare is revolutionizing how medical services engage with patients and providers. In 2023, 87% of healthcare organizations reported that a seamless patient experience across multiple channels significantly improved patient satisfaction and retention. This guide delves into the intricacies of omnichannel marketing in healthcare, its importance, key components, and how to overcome associated challenges. What is Omnichannel Marketing? Omnichannel marketing involves strategically coordinating and integrating various communication channels to ensure a smooth and unified customer experience across all touchpoints. Unlike multichannel marketing, which simply uses various channels, omnichannel marketing ensures these channels work together harmoniously. In healthcare, this means patients receive consistent information and service quality whether they interact through a website, mobile app, call center, or in-person visit. Must Read : One Inbox, Multiple Channels—Find Out How Importance of Omnichannel Marketing in the Healthcare Industry Omnichannel marketing is crucial in healthcare for several reasons: 1. Enhanced Patient Experience Patients today expect seamless interactions across various touchpoints, whether it's through emails, mobile apps, websites, social media, or in-person visits. A good omnichannel marketing strategy ensures that messaging remains consistent and information is easily accessible regardless of the platform used. This uniformity and ease greatly boost patient satisfaction and loyalty, as individuals feel more assured and at ease during their interactions with healthcare providers. 2. Increased Patient Engagement Engaging patients across multiple channels increases their involvement in their healthcare, which is essential for better health outcomes. Through omnichannel marketing, healthcare providers can send personalized reminders for appointments, medication refills,...

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### How Instagram CRM Helps Businesses Manage Leads?

> Integrate Instagram with your CRM using ControlHippo to streamline interactions, automate responses, and enhance customer engagement efficiently.

- Published: 2024-08-08
- Modified: 2024-11-22
- URL: https://controlhippo.com/blog/instagram/instagram-crm/
- Categories: Instagram

Social media platforms like Instagram have become essential tools for businesses to connect with their audience, build brand awareness, and drive sales. With over 2 billion active users, Instagram offers a unique opportunity for businesses to engage with customers in real time, fostering stronger relationships and enhancing customer satisfaction. However, managing interactions across multiple channels can be challenging without the right tools. This is where Instagram CRM integration comes into play. In this blog, we will explore what Instagram CRM is, the advantages of using the best CRM for Instagram for businesses, the top use cases, and how ControlHippo facilitates seamless integration. What Is Instagram CRM? Customer Relationship Management (CRM) systems help businesses manage interactions with current and potential customers. When applied to Instagram, a popular social media platform with over a billion active users, CRM systems enable businesses to streamline and optimize their engagement efforts. An Instagram CRM is specifically designed to handle interactions that occur on Instagram, including direct messages (DMs), comments, likes, and shares. Recommended Read : Integrate Instagram Account with your Preferred CRM Software. Advantages of Using Instagram CRM for Businesses Integrating Instagram CRM into business operations offers numerous benefits, enhancing customer engagement, streamlining communication, and providing valuable insights into customer behavior. Let's delve deeper into these advantages. 1. Enhanced Customer Engagement An Instagram CRM system allows businesses to keep track of every interaction with their followers, providing a comprehensive view of the customer journey. By maintaining a record of past interactions, businesses can personalize their...

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### How to Add WhatsApp Link to Instagram Bio?

> Learn how to craft a manual Click to Chat WhatsApp link for Instagram that drives engagement and sparks conversations with your Instagram audience.

- Published: 2024-08-07
- Modified: 2025-03-04
- URL: https://controlhippo.com/blog/whatsapp/add-whatsapp-link-to-instagram-bio/
- Categories: WhatsApp

? As businesses and individuals are looking for more direct ways to connect, isn’t combining Instagram's visual appeal with WhatsApp's instant messaging capabilities an easy way for your audience to connect with you? 33% of users preferred the WhatsApp business app because they didn't need to wait for long to get their queries answered. By adding a WhatsApp link to your Instagram bio, you open up a direct line of communication that allows potential customers and followers to connect with you directly. Let us discuss how to create and add a WhatsApp link for Instagram to your Instagram business account. ControlHippo: A Free Tool to Add WhatsApp Link to Instagram Bio With just a few easy steps, you can share the URL of your WhatsApp business account on your Instagram account. You can then look for solutions that allow you to accomplish this once you've decided exactly what you are looking for by setting up a link to your WhatsApp account. With ControlHippo, you can highly personalize WhatsApp chats and add a link to your Instagram bio. Learn how to create a WhatsApp Link and add the link to your profile: Step 1: Visit ControlHippo and click on the WhatsApp Chat Link Generator at the bottom of the page. Step 2: Enter your WhatsApp business number. Step 3: Then, enter your email ID. Step 4: Add your Custom message, which you want to display in the link, and click on Generate now. Step 5: Copy the link from ControlHippo and...

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### Omnichannel Customer Service: How It Works, Benefits, and Real-Life Examples

> Discover the benefits of omnichannel customer service with strategies, examples, & expert advice to enhance customer satisfaction and loyalty across industries.

- Published: 2024-08-06
- Modified: 2024-12-20
- URL: https://controlhippo.com/blog/omnichannel/omnichannel-customer-service/
- Categories: Omnichannel

With customers interacting through various channels like social media, email, phone, and in-person visits, businesses must ensure a seamless and consistent customer experience across all touchpoints. This is where omnichannel customer service comes into play. By adopting an omnichannel approach, businesses can not only meet but exceed expectations of different types of customer, leading to enhanced satisfaction and loyalty. In fact, companies with omnichannel customer engagement strategies retain 89% of their customers. In this blog, we will explore the concept of omnichannel customer service, differentiate it from multichannel service, discuss its benefits, outline effective strategies, and understand how ControlHippo's omnichannel inbox can serve as an effective omnichannel customer service solution. What Is Omnichannel Customer Service? Omnichannel customer service is a strategic approach that integrates various communication channels to provide a cohesive and seamless customer experience. It ensures that customers can switch between channels effortlessly without any loss of information or continuity in their interactions with a business. Whether a customer reaches out via social media, email, phone, or live chat, an omnichannel strategy ensures that the service remains consistent and responsive across all platforms. Key Features of Omnichannel Customer Service - Integrated Communication Channels: All customer interaction channels are interconnected, allowing for a unified view of customer history and preferences. This interconnectedness ensures that information flows seamlessly across all platforms, eliminating the need for customers to repeat themselves. Consistent Experience: Customers receive the same level of service regardless of the channel they use. This uniformity helps in building trust and...

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### How to Create a Poll in WhatsApp?

> Learn how to create a poll in WhatsApp with step-by-step instructions and tips to enhance engagement and decision-making within your groups.

- Published: 2024-08-05
- Modified: 2024-09-18
- URL: https://controlhippo.com/blog/whatsapp/how-to-create-a-poll-in-whatsapp/
- Categories: WhatsApp

WhatsApp, a leading messaging app with over 2 billion active users globally, continues to innovate by introducing new features to enhance user experience. One such feature is the ability to create polls, which allows users to gather opinions and make decisions more efficiently. Whether for personal chats, group discussions, or business purposes, polls on WhatsApp have become an essential tool for engaging users and facilitating decision-making. Read this comprehensive guide, and you can effectively create and use polls in WhatsApp to enhance your communication and decision-making processes. What is a WhatsApp Poll? A WhatsApp poll is a feature that enables users to create a question with multiple answer options within a chat. Participants can choose their preferred options and see the results immediately in real-time. This feature is especially useful for organizing events, making group decisions, and collecting real time answers in a quick and organized manner. How to Make a Poll on WhatsApp? It's easy to create a poll on WhatsApp. Here are the general steps: Step 1: Open WhatsApp and go to the chat where you want to create the poll. Step2: Tap on the attachment icon (paperclip or plus sign). Step 3: Select the "Poll" option. Step 4: Enter your question and the answer options. Step 5: Tap "Send" to share the poll in the chat. How to Create a Poll in WhatsApp Group on an Android Device? Creating a poll on an Android device involves the following steps: Step 1: Open WhatsApp and navigate to the...

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### RCS Messaging Examples And Use Cases

> Explore 5+ RCS messaging examples and use cases to see how Rich Communication Services can enrich your business communication & customer engagement.

- Published: 2024-08-02
- Modified: 2025-01-31
- URL: https://controlhippo.com/blog/rcs/rcs-messaging-examples/
- Categories: RCS Messaging

RCS, or Rich Communication Services, is rapidly replacing the outdated SMS. It empowers businesses to send more engaging messages, including high-quality images, videos, and interactive buttons. This sentiment is also reflected in a recently conducted research study, which found that a whopping 80% of consumers prefer rich media messaging. This data makes clear that RCS is the future of communication. In this post, we will explore 13 RCS message examples and use cases that explain the creative ways RCS messaging can improve your customer engagement and help your business. What is RCS (Rich Communication Services)? RCS (Rich Communication Services) is the next-generation SMS messaging protocol designed to enhance standard SMS. Unlike traditional text messages, RCS supports multimedia content like high-resolution photos, videos, and audio, along with features such as read receipts and group chats. It offers a more interactive and engaging communication experience, similar to popular live chat or messaging apps, but integrated directly into the default messaging app on smartphones. All in all, with RCS, users can enjoy richer conversations without needing to switch to third-party apps– making communication smoother and more dynamic. 8 RCS Business Messaging Examples The below listed RCS business messaging examples highlight how companies can leverage Rich Communication Services to enhance their communication strategies. Let’s take a closer look at each one. 1. Schedule Appointments One of the major RCS examples is appointments. RCS messaging transforms appointment scheduling with its interactive features. Instead of traditional phone calls or online forms, businesses can now use RCS...

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### How Does Omnichannel Messaging Work? A Comprehensive Guide

> Learn how does omnichannel messaging works. Find out how ControlHippo Integrates with omnichannel messaging.

- Published: 2024-08-01
- Modified: 2024-12-10
- URL: https://controlhippo.com/blog/omnichannel/omnichannel-messaging/
- Categories: Omnichannel

A systematic approach to consumer communication, omnichannel messaging unifies many messaging channels into a unified system. Through the seamless integration of various channels like live chat, social media, SMS, email, and more, businesses can offer their customers a cohesive and uniform experience. In fact, Omnichannel marketing campaigns achieve a 250% higher purchase and customer engagement rate compared to single-channel campaigns. Through the use of their chosen communication channels, customers can interact with a brand without losing context or continuity thanks to this strategy. We'll look at how omnichannel messaging solutions function for companies in this blog. What Is Omnichannel Messaging? Omnichannel messaging is a strategic approach that integrates various communication channels—such as email, SMS, social media, web chat, and mobile apps—into a unified system to ensure a seamless and consistent customer experience. This method aims to provide seamless customer experience with a coherent interaction across all touchpoints so they receive the same messaging and support, whether they reach out through email, a social media platform, or any other channel. By consolidating omnichannel communication into a single interface, businesses can maintain a continuous conversation with their customers, track interactions comprehensively, and deliver personalized responses based on history and customer preferences. Discover More : 10 Best Customer Communication Tools for Businesses Why Your Business Should Embrace Omnichannel Messaging? Whether you run a small online store or manage a large customer service team, adopting omnichannel messaging directly impacts your bottom line and customer relationships. Here's a detailed look at why businesses across industries...

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### WhatsApp Lead Generation - The Complete Guide

> Find out why WhatsApp is the ultimate tool for generating leads in 2024. Learn how WhatsApp lead generation can impact your sales & grow your business.

- Published: 2024-07-31
- Modified: 2025-02-28
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-lead-generation/
- Categories: WhatsApp

Businesses these days are constantly seeking innovative techniques to connect with their potential customers and generate leads. WhatsApp, with its widespread usage and direct messaging capabilities, has emerged as a powerful tool for generating leads. With over 64% of consumers using WhatsApp as their primary channel for discovering products, it has now become the preferred platform among the other 3 (Instagram, Messenger, and Facebook) platforms by customers. Let’s understand the different WhatsApp lead generation strategies that companies can leverage and convert those leads into loyal customers. What is WhatsApp Lead Generation? WhatsApp lead generation refers to attracting potential customers through the messaging platform and converting their interest into qualified leads. This can be achieved by encouraging users to initiate conversations, providing valuable information, and ultimately guiding them through the sales funnel. When customers interact with a business on WhatsApp, their contact details (phone number, name, etc. ) can be captured and added to the company's lead database. Businesses can then use the WhatsApp Business API to nurture these leads through personalized messaging, offers, and updates, guiding them further down the sales funnel. The Benefits of WhatsApp for Businesses WhatsApp offers various benefits for businesses looking to improve their lead-generation efforts. Here are a few advantages of WhatsApp for business: 1. Direct Communication Unlike broadcast channels, WhatsApp brings up personalized communication, allowing you to address customer queries and build stronger customer relationships. Businesses can reach directly on their customer’s mobile phones conveniently, which will lead to higher customer satisfaction. 2. High...

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### How To Send Mass DM on Instagram?

> Learn how to send targeted Instagram mass DMs to boost engagement and brand awareness. Understand how ControlHippo can help you send mass DMs on Instagram.

- Published: 2024-07-30
- Modified: 2025-03-17
- URL: https://controlhippo.com/blog/instagram/instagram-mass-dm/
- Categories: Instagram

What if your business could connect with thousands of potential customers on Instagram and market your product? Yes, you can reach all your instagram followers at once! One of the most effective strategies to leverage Instagram for marketing and outreach is by sending mass direct messages (DMs). This approach allows you to communicate with multiple users simultaneously because 80% of users prefer DMs for brand communication. Let us explore the importance of Instagram mass DM and how you can efficiently send bulk messages on Instagram using ControlHippo. What is the Importance of Mass DM on Instagram? Standing out on social media platforms these days requires more than just posting visually appealing content. Direct communication through Instagram DM offers several key benefits: 1. Personalized Marketing Mass DMs allow you to send personalized messages to your audience, making them feel valued and unique. This personalized approach can increase user engagement and foster a stronger connection with your brand. 2. Efficient Outreach Instead of sending individual messages, mass messages on Instagram save time and effort. This efficiency is particularly beneficial for businesses and influencers who need to communicate with a large audience. 3. Increased Engagement Mass DMs allow you to reach your audience directly in their inboxes. This personal touch can capture attention more effectively than public posts, making recipients more likely to read and respond to your messages. Direct messages on Instagram often prompt quicker responses compared to other forms of communication on social media. This immediacy can lead to real-time conversations,...

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### How to Turn Off or On RCS Messaging: Complete Guide

> Learn why turn off RCS messaging while traveling prevents extra fees. Follow this step-by-step guide to disable RCS on Iphone & Android for better texting.

- Published: 2024-07-29
- Modified: 2025-06-03
- URL: https://controlhippo.com/blog/rcs/turn-rcs-messaging-on-off-on-android/
- Categories: RCS Messaging

RCS (Rich Communication Services) is transforming the way Android users communicate, offering advanced features like high-resolution media sharing and read receipts. While 84% of businesses are eager to adopt RCS for customer communications, many users still prefer the simplicity of SMS. Whether you’re looking to enable these enhanced features or stick with traditional messaging, knowing how to turn RCS on or off is essential. So, Let us understand how you can turn on and turn off RCS message on your Android device. What is RCS Messaging? Rich Communication Services, or RCS, is a protocol designed to replace SMS and MMS messaging. It provides a more enriched communication experience by supporting features like high-resolution photo sharing, read receipts, typing indicators, and group chats. RCS brings functionalities similar to popular messaging tools like WhatsApp shared inbox and Facebook Messenger inbox directly to your native messaging app, particularly Google Messages. Read More : RCS Messaging: Advancing Mobile Communication Chat features: Send and receive photos and videos in higher quality, see typing indicators, and get read receipts—features previously missing from SMS. Group chat enhancements: Enjoy richer group conversations with features like shared participant lists and nicknames. Why Should You Turn Off RCS Messaging? RCS messaging enables features such as seeing when someone is typing, receiving read receipts, and sending high-quality photos or videos. But even with all these upgrades, there are some real-world reasons why turning RCS off might be the smarter choice. 1. It Doesn’t Always Work Well Between Android and iPhone If...

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### WhatsApp Vs Instagram: Which is Better for Business?

> Discover the difference between WhatsApp and Instagram. Select the right communication platform for your business.

- Published: 2024-07-26
- Modified: 2024-07-26
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-vs-instagram/
- Categories: WhatsApp

Among the myriad available platforms, WhatsApp and Instagram have emerged as powerful tools for business communication and marketing. As of October 2023, both Instagram and WhatsApp each boast 2 billion monthly active users. But, when it comes to choosing the best platform for your business, which one stands out? This blog explores the strengths and features of both WhatsApp and Instagram, helping you determine which platform is better suited to meet your business needs and achieve your marketing goals. What is WhatsApp Business? WhatsApp Business is a specialized version of the popular messaging app WhatsApp, designed specifically to cater to the needs of businesses. Launched to facilitate better communication between businesses and their customers, WhatsApp Business offers a range of features that help companies streamline customer interactions, provide timely support, and enhance engagement. Must Read : Discover the Benefits of WhatsApp Shared InboxAdditionally, WhatsApp Business supports product catalogs, enabling businesses to showcase their offerings directly within the app. With its user-friendly interface and extensive reach, WhatsApp Business has become an invaluable tool for small and large enterprises looking to build stronger relationships with their customers and improve overall customer service. What is Instagram Marketing? Instagram marketing refers to the strategic use of Instagram's platform to promote and grow a brand, product, or service. Leveraging Instagram's visual-centric approach, businesses create and share engaging content—such as photos, videos, and stories—to capture the attention of their target audience. Additionally, businesses can take advantage of Instagram's interactive elements, such as polls and live videos,...

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### How To Create An Instagram Broadcast Channel: A Step-by-Step Guide

> Learn how to create an Instagram broadcast channel with our step-by-step guide. Discover tips for setting up, engaging your audience, and more.

- Published: 2024-07-25
- Modified: 2024-11-28
- URL: https://controlhippo.com/blog/instagram/instagram-broadcast-channel/
- Categories: Instagram

Creating an Instagram broadcast channel is a fantastic way to engage your audience and share updates directly. With 53% of businesses broadcasting live content atleast once a week, it allows you to connect with your followers on a more personal level. By using broadcast channels, you can easily send out important announcements, exclusive content, and updates, ensuring your audience stays informed and engaged. In this blog, we will discuss the different aspects of Instagram broadcast channels, including their benefits and steps to create one. What Is An Instagram Broadcast Channel? An Instagram broadcast channel is a public messaging platform where creators can communicate with their followers. Followers can join the channel to receive updates and interact through reactions, replies, and polls. However, they cannot send messages in the channel. This keeps the communication focused and controlled by the creator. Ideal for brands, influencers, and creators, the Instagram broadcast channel helps build a direct and personal connection with your followers as well as keeps them engaged and informed. Also Read : What is Instagram Messenger and How to Use It? A Step-by-Step Guide to Creating an Instagram Broadcast Channel As learned above, an Instagram broadcast channel is a powerful feature that allows you to share messages such as announcements, behind-the-scenes content, event details, or upcoming collaborations. Let's now learn how to create a broadcast channel on Instagram and maximize its potential. Step 1: Access the Messenger or Send Feature Open your Instagram app and tap on the "Send" or "Messenger" icon...

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### Where Can You Use WhatsApp Links?

> Explore the diverse applications of WhatsApp links, from websites & social media to customer support & digital ads, to drive engagement across channels.

- Published: 2024-07-24
- Modified: 2025-01-31
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-links/
- Categories: WhatsApp

With almost three billion active users, WhatsApp has become an essential communication tool for individuals and businesses. WhatsApp links provide a direct and convenient way to start conversations, share information, and connect with your audience across multiple platforms. Businesses using the WhatsApp Business app can use a WhatsApp link generator to create a custom link that directly opens their business profile on WhatsApp. These links can be shared across various platforms, making it easier for customers to connect with businesses and initiate conversations without manually searching for the profile. Let’s understand where and how you can create WhatsApp URLs. Practical Use Cases of WhatsApp Links You can use WhatsApp links on your websites and blogs, email marketing, social media platforms, and business listings to drive more conversations. Let’s explore these diverse applications of WhatsApp links in detail. 1- Websites and Blogs You can prominently display a WhatsApp link or click-to-chat button on your website or blog to allow visitors to easily initiate a conversation directly from a browser. This can be especially useful for businesses offering support, taking inquiries or orders, or wanting to engage with their audience directly. 2- Email Marketing In your email marketing campaigns, you can include a WhatsApp link in the email signature, body text, or call-to-action buttons. With just a tap, this allows recipients to quickly connect on your active WhatsApp account and communicate in a more personal manner compared to traditional email interactions. Discover More : Tips for Effective Email Communication 3- Social Media...

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### Instagram Automation: Best Tools and Strategies

> Boost your Instagram strategy with automation! Discover top tools, benefits, and tips to save time, grow followers, and enhance engagement.

- Published: 2024-07-23
- Modified: 2025-05-19
- URL: https://controlhippo.com/blog/instagram/instagram-automation/
- Categories: Instagram

ItWith over two billion monthly Instagram active users, the potential of Instagram as a social media platform has increased immensely. However, managing an effective Instagram presence can be time-consuming and requires consistent effort. This is where Instagram automation comes into play. Automation tools and strategies help streamline repetitive tasks, enhance engagement, and ultimately boost your visibility on the platform. In this blog, we'll delve into the best tools and strategies for Instagram automation in 2024, covering everything from what it entails to its legality and the most effective practices. What is Instagram Automation? Instagram automation involves using third-party tools or software to automate certain tasks on the platform. These tasks often include liking Instagram posts, following/unfollowing users, commenting, scheduling posts, automating Instagram business chats and analyzing engagement metrics. By automating these processes, businesses and individuals can save time and effort, allowing them to focus on creating compelling Instagram content and strategy. Automation tools range from simple schedulers to sophisticated bots that mimic human interactions. They aim to increase efficiency and effectiveness in managing Instagram accounts, especially for those handling multiple profiles or aiming to scale their outreach. Pros of Instagram Automation Instagram automation offers a smart way to streamline repetitive tasks and optimize your account management. By automating strategic activities, you can save time while boosting growth and engagement effectively. Saves Time on Routine Tasks An Instagram automation tool handles repetitive tasks like scheduling posts, liking content, and following accounts, freeing up your time. This lets you focus on creating...

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### What is Google Business Messaging?

> Learn how Google Business Messaging helps businesses connect with customers in real-time. Explore its features, benefits, and how to get started.

- Published: 2024-07-22
- Modified: 2025-04-02
- URL: https://controlhippo.com/blog/rcs/google-business-messages/
- Categories: RCS Messaging

Want to provide real-time support to your customers on Google platforms? Google Business Messages is a secure communication ecosystem to do that, win customer trust, and increase conversion. When customers are able to resolve their queries safely and quickly, their experience is bound to improve, increasing your sales revenue by 2-7%. To help you achieve this, we have elaborated all about Google Business Messages including its working, benefits, and best practices. Let’s go! What is Google Business Messaging? Google Business Messages is a mobile-first messaging platform that enables businesses to interact with customers across various Google entry points like Google Maps and Google Search. Leveraging this channel’s advanced features and accessibility, you can answer customer queries over chat, complete transactions, and offer quick and personalized support. You can also share high-quality service-related videos, product images, informative carousels, and store locations over Google Business messages. This helps customers to make quick purchase decisions and resolve queries (if any) directly through the platform. What’s more, its read receipts help customers know you have acknowledged their messages. How Google Business Messaging Works? Google Business messaging works like any other chat tool. Let’s take a glance at how it works on Google entry points - Step 1: Search Business Messages on Google and click on the top Google search result. Step 2: Tap on the Go to Console icon and create a Business Messages partner account. Step 3: Now, from the console, set up SMS and calls, add agents, enable chat routing, and build...

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### 13 Tips for Effective Email Communication

> Check out the top 8 effective email communication tips to improve your email engagement and open rates and how to implement them.

- Published: 2024-07-19
- Modified: 2025-03-25
- URL: https://controlhippo.com/blog/email/tips-for-effective-email-communication/
- Categories: Email

Email is one of the most common ways professionals communicate effectively. By 2027, 4. 8 billion people worldwide are expected to use email! However, not all emails are productive. Some are too vague, some are overly long, and others are ignored completely. Think about it—how many times have you received an email that left you wondering what the sender wanted? Poor email communication can slow down business, create misunderstandings, and even make you seem unprofessional. In this guide, we’ll discuss effective email communication tips to help you write clear, professional, and engaging emails. Effective Email Tips For Engaging And Lively Conversations Emails need not be boring or mechanical. Rather, the best ones sound real, readable and encourage a reply. Here's how to enhance your email communication and make every email count. 1. Have A Clear Goal And Purpose Before you write an email, stop for a moment and consider why you are writing it and what you are trying to achieve with it. Many emails are not read because they are ambiguous and unclear, meaning the reader is not sure what to do with them. A vague email can slow things down or cause the recipient to ask for follow-up questions- and this wastes time. For example, an unclear email would be something like this: “Hey, can you take a look at this when you have time? ” In this case, the recipient doesn't know what this means, what she is supposed to do with it, or when she is...

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### 22 Best Email Management Practices and Tips

> Looking to take control of your inbox? Explore 22 powerful email management tips to simplify your workflow and keep your inbox organized, whether at work or home.

- Published: 2024-07-18
- Modified: 2025-03-25
- URL: https://controlhippo.com/blog/email/email-management/
- Categories: Email

Tired of sifting through hundreds of emails in your work email inbox to retrieve important information? Adopting email management best practices can help. An average professional receives approx 304 emails/week. In such a case, keeping your inbox organized for easy data retrieval without disrupting focus on critical tasks is challenging. Hence, our email management best practices at work to flush out all the disorganization and mess from your inbox. Let’s explore! What is Email Management? Email management refers to managing inbound messages that help organizations archive, capture, and retain the emails that are created and received by the employee. This process involves quality and quantity of business email handling that benefits the organizations to stay on track, increase productivity, and streamline operations. 22 Best Business Email Management Practices and Tips Managing emails well ensures focus on critical business tasks without getting distracted by incoming emails and lets you organize your Gmail inbox. To help you out, we’ve listed 22 business email management tips at work - 1. Schedule dedicated email time Setting dedicated time for your emails is non-negotiable because unattended emails create the stress of missing out on important messages. To relieve this, you might spend all day checking emails and lose focus on critical tasks. Avoid this by assigning time blocks for emails. During this time, avoid multitasking to check emails quickly and silence phone notifications to eliminate distractions. 2. Utilize the "Delete" button While scrolling through your inbox, you may find old, unread emails that don’t make...

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### WhatsApp Business API For Customer Support: A Complete Guide

> Explore the benefits, features, & best practices of WhatsApp Business API for customer support. Find out why ControlHippo is the best WhatsApp API platform.

- Published: 2024-07-17
- Modified: 2024-12-17
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-business-api-for-customer-support/
- Categories: WhatsApp

The WhatsApp Business app is significantly beneficial for small businesses, as users respond to 40% of messages they receive from brands on WhatsApp. However, this platform may fall short when managing larger enterprises. This is where WhatsApp Business API comes into play. By leveraging WhatsApp Business API for customer support, businesses can organize interactions in a better way, improve service efficiency, and boost customer satisfaction. In this blog, we will take a closer look at the key features and benefits of WhatsApp Business API for customer service. Additionally, we will explore the steps to get started with the WhatsApp API service. What is WhatsApp Business API? The WhatsApp Business API is a powerful tool designed for businesses to enhance their customer support and service. By integrating the WhatsApp Business API, companies can directly communicate with customers through their preferred messaging app. This API allows for efficient and personalized customer support, making it easier to handle inquiries, send notifications, and provide updates. It's especially useful for automating responses to common questions, ensuring timely customer service, and maintaining a high level of engagement. All in all, with the WhatsApp Business API, businesses can build stronger relationships with their customers, simplify their support processes, and ultimately improve customer satisfaction. Benefits of Using WhatsApp Business API for Customer Support From elevating customer satisfaction to optimizing communication, WhatsApp Business API offers a range of benefits that can significantly improve your customer support services. Let’s take an in-depth look into the key advantages of using the...

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### How to Add and Manage Multiple Instagram Accounts Easily

> Learn how to add and manage multiple Instagram accounts on one device efficiently using Instagram's native features and advanced tools like ControlHippo.

- Published: 2024-07-16
- Modified: 2024-09-29
- URL: https://controlhippo.com/blog/instagram/instagram-multiple-accounts/
- Categories: Instagram

Instagram has become a decisive force in the social media landscape, being the 4th most popular social media platform worldwide. From connecting with friends and family to building a loyal brand following, Instagram offers a powerful platform for communication and engagement. But what if you need more than one business or personal account to juggle different aspects of your online presence? Let us walk you through how you can add and manage multiple Instagram accounts and upscale your online presence. Can you have Multiple Instagram Accounts? As per research by ControlHippo, Instagram now allows you to connect up to ten accounts within the official app. This feature is beneficial for social media managers, influencers, and businesses that need to handle different profiles for various purposes. However, if you want to work with more than 10 accounts, ControlHippo’s Instagram inbox solution enables you (and your team) to manage more than 10 accounts from an intuitive dashboard. Additionally, you can add and manage multiple accounts across various business messaging platforms via ControlHippo. How to Add Multiple Instagram Accounts? You can add multiple accounts on Instagram, but again, how to add another Instagram account is a major question. Don’t worry! Let us understand how you can add multiple accounts on Instagram. Step 1: Open your Instagram app and go to the ‘Profile’ section. Step 2: Tap the three horizontal lines in the top right corner and select "Settings and privacy. " Step 3: Scroll down and tap "Add Account. " Step 4: Choose...

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### Top 10 WhatsApp Automation Tools

> Explore 10 leading WhatsApp automation tools. Boost efficiency, engage customers, and scale your business with the right platform for your needs.

- Published: 2024-07-15
- Modified: 2024-10-17
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-automation-tools/
- Categories: WhatsApp

Effective and direct communication is essential for today’s businesses. With a staggering 98% open rate, WhatsApp is one of the best channels to engage customers directly. However, managing thousands of individual messages can be tricky. That's where WhatsApp automation tools come in. WhatsApp automation tools simplify customer interactions, save time, and enhance productivity by automating responses, managing contacts, and tracking messages. But what is WhatsApp automation? Which WhatsApp automation tool should you use? Let’s understand in this blog. What is WhatsApp Automation? WhatsApp Automation refers to the use of tools to automate tasks and processes on the WhatsApp messaging platform. These tasks can include sending automatic responses, scheduling messages, managing contacts, and tracking message analytics. WhatsApp marketing automation helps businesses improve customer service, streamline communication, and manage large-scale messaging campaigns. Top 10 WhatsApp Automation Tools We have chosen these WhatsApp Automation tools based on various factors, including features, user reviews, value for money, and overall performance. It's important to note that the best WhatsApp tools for business will depend on your specific needs, business size, and automation goals. 1) ControlHippo ControlHippo is the best WhatsApp automation tool for businesses of all sizes. It integrates with CRM systems to automate customer support and sales processes. ControlHippo helps businesses respond to inquiries faster, manage multiple conversations simultaneously, and track customer interactions. Moreover, its analytics feature allows companies to measure messaging performance and refine their communication strategies. Pricing Bronze: $20/month Silver: $28/month Gold: Contact the company *Pricing accurate as of: 15-07-2024 2) Wati....

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### WhatsApp Broadcast Message Sample: Templates for Your Business

> Check out these 20+ effective WhatsApp broadcast message samples to enhance your strategy and engage your audience without overwhelming them.

- Published: 2024-07-12
- Modified: 2024-12-24
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-broadcast-message-sample/
- Categories: WhatsApp

Delivering timely, targeted messages can significantly impact relationship management and operational efficiency. In fact, 72% of customers are more likely to purchase from a company that communicates with them in real time via messaging. WhatsApp Broadcast allows you to do that and share crucial information, from product updates to market insights, to multiple recipients simultaneously. However, to maximize your ROI from WhatsApp Broadcast, you should craft messages that resonate with your target audience. And that’s what we will discuss today. We'll explore effective message templates designed to improve your business communications and drive meaningful engagement. What is WhatsApp Broadcast Message? A WhatsApp Broadcast Message allows users to send a single message to multiple recipients without creating a group. Each recipient receives the message individually, and their responses are only visible to the sender. This feature is available on both the WhatsApp Business app and through the WhatsApp Business API. Advantages of WhatsApp Broadcast Message The key benefits of a WhatsApp Broadcast Message are efficiency, privacy, personalization, time-saving, engagement, and no group clutter. Let’s understand this in more detail. 1) Efficiency You can quickly reach multiple contacts without needing to send individual messages. This reduces the time needed for promoting a message, especially when you want to send the same information to a large audience. 2) Privacy Recipients won’t see each other's contact information, preserving their privacy. This makes broadcast messages more secure and respectful of personal data compared to group chats. 3) Personalization Broadcast messages appear as individual chats, allowing...

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### How to Share Instagram Business Account with Multiple Users?

> Learn how to have multiple users on one Instagram account for efficient management, improved security, and improved customer engagement in this complete guide.

- Published: 2024-07-11
- Modified: 2025-05-19
- URL: https://controlhippo.com/blog/instagram/instagram-multiple-users/
- Categories: Instagram

? Instagram app is a powerful tool for businesses to connect with their audience and convert them into loyal customers. A study showed that 44% of Instagram users prefer the app to shop on a weekly basis. With such a high buying ratio, managing a new Instagram account can be time-consuming, especially for businesses with multiple team members involved. Read this guide and understand how to have multiple users on one Instagram account for better engagement. Why Your Instagram Business Account Needs Multiple User Access? There are several reasons why granting access to multiple users on Instagram business account can be beneficial. Some of them are: 1. Improved Content Management With multiple users, tasks can be divided according to each member’s strengths. For example, one person can handle graphic design, one can business chats on Instagram, another can focus on writing captions, and another can create user-generated content. This specialization can significantly improve the quality of your posts. Therefore, you can create a richer content experience for your audience by incorporating different perspectives and styles. 2. Diverse Skills You can leverage the expertise of team members with specific skills in social media management, photography, or graphic design to maximize your Instagram Marketing Strategy. This diversity not only improves the quality of the content but also ensures that professionals with the right skill sets handle all aspects of account management. 3. 24/7 Management Customers expect quick responses to their inquiries, and having a team that can address these needs in real...

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### 8 Proven Strategies to Collect WhatsApp Opt-ins for Business

> Boost engagement with WhatsApp opt-ins. Find out their importance, benefits, and practical strategies to collect them effectively for your business

- Published: 2024-07-10
- Modified: 2025-03-24
- URL: https://controlhippo.com/blog/whatsapp/strategies-to-collect-whatsapp-opt-in-messages/
- Categories: WhatsApp

Businesses realize that it's essential to engage with customers on their preferred platforms, like the WhatsApp Business Platform. 40 million individuals browse business product catalogs on WhatsApp every month. Ever wondered about WhatsApp opt-ins? Opt-ins guarantee message management and stop unwanted messages. Customers expect brands to interact with them on WhatsApp, so if you want to initiate discussions and provide better services, you need to understand opt-ins. This article discusses WhatsApp Opt-in and ways to collect them. What is WhatsApp Opt-In? WhatsApp opt-in is when clients consent to receive messages from a business on WhatsApp. Before messaging clients, businesses need this consent to ensure that the customer starts the interaction. Websites, opt-in checkboxes, and social media advertisements are a few ways to collect opt-ins. When gathering opt-ins, businesses must include their name clearly and adhere to all applicable regulations. According to the policy, businesses can only respond to customer-initiated messages within a 24-hour window; otherwise, they must use message templates. What’s New in WhatsApp Opt-ins? WhatsApp has new features for improving business communication. It now supports third-party apps like Facebook Messenger and Telegram in the European Union. This helps businesses reach more users. In addition, its integration with Meta's accounts centers allows users to share the position of WhatsApp on Instagram and Facebook. These updates make more ways to collect WhatsApp opt-ins for businesses. To increase opt-ins, business website forms, click-to-WhatsApp advertising, and customer support chats can be used. Rebates or exclusive material offerings can promote sign-up. Promoting opt-in links...

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### Distribution List vs. Shared Mailbox vs. Shared Inbox: Key Differences and Benefits

> Explore the key differences between distribution lists and shared mailboxes. Learn which option best suits your team's communication needs and workflow.

- Published: 2024-07-09
- Modified: 2025-03-24
- URL: https://controlhippo.com/blog/email/distribution-list-vs-shared-mailbox/
- Categories: Email

Do you believe email marketing doesn’t work anymore? Think again! E-mail marketing generates a revenue of 9. 7 billion USD worldwide. Therefore, teams today need a shared inbox to facilitate communication and ensure no message goes unanswered. While the common inbox is widely accepted, there are three ways to manage inboxes: the distribution list, shared mailbox, and shared inbox. All three enhance team communications but operate by different mechanisms. Understanding the difference between the three is important for making an informed decision. This guide will explain everything about the shared mailbox vs distribution list vs. shared inbox. Let’s dive deeper into it! What Are Distribution Lists An email distribution list is a collection of email addresses assigned to one common email ID. Any email directed to the address of this list is automatically forwarded to all email addresses contained within that list. This greatly simplifies communication with multiple people all at once. Members can added or removed at any time. For instance, if a company has a sale announcement, it can create an email distribution group with all the customers' email accounts. Sending an email to this distribution list will send multiple users an email at once instead of manually cc'ing everyone. When Should You Use A Distribution List? Distribution lists work best when you do not require (or want) a conversation. This might be suitable for notifying about service outages and writing newsletters. You can also contact people who wish to be regularly informed about your brand. An internal...

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### WhatsApp Vs Facebook Messenger: Which Messaging Platform is Best for Business

> WhatsApp vs Facebook Messenger: which is the best messaging platform is best for your business. What are the key differences between them?

- Published: 2024-07-08
- Modified: 2025-04-25
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-vs-facebook-messenger/
- Categories: WhatsApp

Businesses nowadays use various messaging platforms to stay in touch with customers, address issues promptly, and promote their products and services. The top two messaging apps for business are WhatsApp and Facebook Messenger. Both platforms are massively popular and offer a range of features. In this blog, we will compare these leading messaging platforms - WhatsApp vs. Facebook Messenger - discussing their strengths and limitations. This analysis will assist you in choosing the best platform for your needs. Let's get started! What is WhatsApp Business? WhatsApp Business is a free app designed for small businesses to interact with their customers easily. It allows businesses to create a professional profile with important details like business hours, address, and website. The app offers tools for automating, sorting, and quickly responding to messages, making communication efficient. Businesses can also use labels to organize chats and set up quick replies for frequently asked questions. Overall, WhatsApp Business helps small businesses provide better customer service and build stronger relationships with their clients, all while using the familiar WhatsApp platform. Must Read : WhatsApp and WhatsApp Business: Major Differences What Are the Benefits of WhatsApp Business API? The WhatsApp Business API offers numerous benefits that can significantly improve how businesses communicate with their customers. Here are four major advantages: 1. Organized Customer Communication The WhatsApp Business API allows businesses to interact with customers in real-time. This leads to faster response times and more effective communication. Customers can ask questions, make inquiries, or get support instantly through...

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### Gmail Labels: A Comprehensive Guide To Keep Your Inbox Organized

> Learn using Gmail labels and organize your inbox efficiently. Automate email categorization, manage shared inboxes, and improve your workflow with these tips!

- Published: 2024-07-05
- Modified: 2025-03-24
- URL: https://controlhippo.com/blog/email/gmail-labels/
- Categories: Email

With 361. 6 billion emails exchanged daily and the average office worker receiving 121 emails a day, staying organized can feel overwhelming. This makes efficient inbox management more essential than ever. But what if you could open your inbox and instantly find the email you need? With Gmail Labels, this is possible. By the end of this blog, you’ll know how to: Assign and move emails to labels for better organization. Use nested labels for a structured email system and much more! Let’s start and turn your inbox from a chaotic mess into a stress-free space. Assigning Labels To Emails In Gmail Gmail labels function like tags, helping you organize emails into separate categories while leaving them in your inbox. How To Assign A Label To An Email? Open your Gmail account. Select the email(s) you want to label. Click the Label icon (it looks like a tag) at the top. Choose an existing label or click "Create new" to make a new one. Click Apply, and the email will now have that label. You can assign multiple labels to one email, making it easier to find messages across different categories. For example: A client email can have both "Invoices" and "Urgent" labels. A work update can be tagged under "Team Updates" and "Meetings". This way, emails stay organized without being locked into a single folder. Moving Messages To A Specific Label If you prefer a cleaner inbox, you can move emails to labels, just like you can move them...

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### How to Write An Automated Email Response: Tips & Examples

> Master automated email responses with tips and examples. Learn to create effective auto-responders and manage multiple accounts effortlessly using ControlHippo.

- Published: 2024-07-04
- Modified: 2025-03-17
- URL: https://controlhippo.com/blog/email/automated-email-response/
- Categories: Email

Good relationships with clients, customers, and coworkers all depend on effective communication. 77% of B2B buyers prefer email for contact. When you are unable to respond right away, an automated email response acknowledges receipt of a message and gives important details. When you're on a trip, traveling for work, or otherwise occupied, these responses come in handy. But badly written automatic responses can come across as harsh or robotic. This article will help you write well-crafted automatic email reply solutions by providing examples and advice for a range of scenarios. What Is An Automated Email Response? An automated email response, commonly referred to as out of office messages, is a prewritten response that notifies senders of your absence. Auto reply messages can be as basic as notifying someone of an upcoming absence or as extensive as providing emergency protocols or other contacts. They are automated responses to emails sent via a web form or the company's support address. It includes information about team working hours and expected response times. While some businesses use comprehensive auto reply email templates with loads of information, others use brief responses. Automatic Email Reply: Why and When Do We Need Them? Being quick to respond to incoming messages shows sincerity, especially when you're trying to impress clients. However, often, private responsibilities or other obligations prevent you from responding right away. Establishing an understanding and concise out-of-office email is crucial in these situations. Learning about automated email response examples is essential to manage response delays. To...

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### What is the Difference Between Live Chat and Messaging?

> Unable to choose a suitable customer support method? Understand the difference between live chat and messaging, and discover which is better for you!

- Published: 2024-07-03
- Modified: 2025-02-03
- URL: https://controlhippo.com/blog/ai/live-chat-vs-messaging/
- Categories: AI Cusotmer Service

Want to deliver timely and convenient resolution to customer queries but not sure which support method would best suit your business? Understanding the difference between the major channels–live chat and messaging can help. Remember, the wrong choice can terribly spoil your customer service, and more than half of customers switch companies just after one bad customer service experience. To help you out, we not only elaborate on the differences between live chat and messaging but also help you figure out which one should you pick. Let’s start! Why Does the Difference Between Live Chat and Messaging Matter? 92% of customers expect immediate query resolutions. In this case, it’s obvious to think that live chat is your best bet for customer messaging. After all, it offers higher customer satisfaction, which boosts sales. But you must stop and reconsider because with live chat comes customers’ expectation of super quick responses from agents. Don’t adopt a live chat just to welcome customer queries and inform customers that your agents aren’t available at the moment. That can frustrate customers even more as the time they invest in elaborating on their issue goes in vain. That was an example of why you must not adopt chatting software without in-depth research. To ensure you don’t make a wrong choice, it’s important to understand the difference between live chat and messaging. Remember, a tool can be good and not work well for your business. To choose wisely, keep reading. What is Traditional Live Chat? Traditional live chat...

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### How to Organize Gmail Inbox? 13 Essential Tips and Examples

> Is your Gmail inbox overflowing? Find out how to organize Gmail inbox with our 13 essential tips, with examples, and handle your email with a clutter-free inbox

- Published: 2024-07-02
- Modified: 2025-03-18
- URL: https://controlhippo.com/blog/email/how-to-organize-gmail-inbox/
- Categories: Email

Is your Gmail inbox overflowing with emails, making it difficult to find crucial messages? You’re not alone. Every one out of three people using Gmail in the world is struggling with email overload, wasting their valuable time browsing through irrelevant messages. With an overflowing inbox, it isn't easy to sort out important messages, deadlines, and opportunities. This guide will provide you with 13 actionable tips on how to organize Gmail inbox and reclaim control of your email. 13 Tips on How to Organize Gmail Inbox Most of the inboxes are generally full of unseen emails. Filtering through these emails, identifying priorities, and responding to them can be daunting tasks. However, Gmail comes with built-in features that make Gmail inbox management easy for you. Here are 13 essential tips on how to organize emails in Gmail inbox: 1. Organize Your Gmail Inbox to Prioritize Relevant Emails One of the essential tips in organizing your Gmail inbox is to prioritize emails that matter most. You can achieve this by using Gmail's built-in Priority Inbox feature. Gmail provides you with 5 options to organize your email inbox: Default: Displays emails in the order in which they are received—the layout we see every day. Important First: Gmail prioritizes emails that are important to you by using its prediction to choose which ones should be at the top of your inbox. Unread First: All the unread messages are shown above recent emails in the inbox. Starred First: This is for users who set their inbox...

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### What is Instagram Messenger and How to Use It to Grow Your Business?

> Learn what Instagram Direct Messenger is and learn how to effectively use it to engage with your audience and expand your business reach.

- Published: 2024-07-01
- Modified: 2024-09-18
- URL: https://controlhippo.com/blog/instagram/what-is-instagram-messenger/
- Categories: Instagram

Did you know that a staggering 80% of marketers worldwide utilize Instagram for advertising? It's a fact. According to research, Instagram ranks as the second most popular social media platform for ads. However, many businesses are still unaware of the potential that Instagram Messenger and its other features bring to the table. In today's blog, we will learn what is Instagram Messenger, explore its features, and discuss how you can leverage Instagram for your business. What is Instagram Messenger? Instagram Messenger is a feature within the Instagram app that allows users to send direct messages, also known as DMs, to each other. This messaging service makes it easy to have private conversations, share photos, videos, and posts, and even create group chats. It's similar to other popular messaging apps but is integrated directly into Instagram, providing a seamless experience for users. Some of the key features of Instagram Messenger are: Direct Messaging: Send private messages to individuals or groups. Media Sharing: Share photos, videos, and posts directly in your conversations. Interactive Features: Use stickers, GIFs, and reactions to make your business chat on IG more engaging. Overall, Instagram Messenger is a convenient way to stay connected and share moments with your Instagram community. How to Set Up Instagram Direct Messaging: Step-by-Step Guide Setting up Instagram Direct Messaging is simple and can be done in a few clear steps: Step 1: Log In to Instagram by entering your username and password. Step 2: Navigate to direct messages where all your messages...

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### Instagram Business Chat: A Complete Guide for Businesses

> Learn Instagram Business Chat to provide personalized support, increase engagement, and boost sales. Explore the best tool to manage your Instagram account.

- Published: 2024-06-28
- Modified: 2025-01-17
- URL: https://controlhippo.com/blog/instagram/instagram-business-chat/
- Categories: Instagram

Instagram has become a popular platform for companies to build closer relationships with their customers. With the introduction of Instagram Business Chat, companies now have a direct line of communication to engage with their audience, answer inquiries, and provide exceptional customer service. But what does business chat mean on Instagram? And how can you make the most of Instagram Business Chat? Let’s understand this in detail. What Is an Instagram Business Chat? The Instagram Business Chat feature lets businesses talk directly to customers through private messages within the app. This feature is available to businesses that have an Instagram Business account and enables them to send and receive messages, photos, videos, and even voice notes from their followers. When a customer reaches out to a business through Instagram Business Chat, the conversation takes place in a private messaging interface similar to the regular Instagram Direct messaging feature. Instagram Business Chat vs Personal The primary differences between Instagram Business and Personal accounts revolve around the features available to each type of account. Here's a detailed comparison of the two. Recommended Read : How to Get Verified on Instagram? 8-Step Guide Benefits of Using Instagram Business Chat There are several benefits to using Instagram Business Chat, including direct communication with customers, better customer service, and increased sales. Let’s understand these benefits in detail. 1. Direct Communication with Customers Instagram Business Chat allows people to send messages to companies easily. This helps build better relationships and allows for personalized customer service. Moreover, this...

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### Instagram Direct Message Link: Reasons To Use And How To Get One

> Find out how to generate & utilize effective Instagram direct message link to increase leads, streamline customer communication, and accelerate sales!

- Published: 2024-06-27
- Modified: 2024-07-28
- URL: https://controlhippo.com/blog/instagram/instagram-direct-message-link/
- Categories: Instagram

In the current digital marketing scenario, creating direct relationships with customers is crucial. Meanwhile, Instagram, with its massive base of 2 billion users and focus on visual content, offers a powerful platform for businesses to engage and interact directly. Businesses can use the Instagram direct messaging link, also known as the ig. me link, in order to communicate with customers. In this article, you will learn about the Instagram direct message link, why they are useful, and how ControlHippo will manage your DMs effectively. What is Instagram Direct Message Link? An Instagram Direct Message Link (commonly referred to as an ig. me link) is a unique URL that directs users straightaway to your Instagram DM inbox. Ig. me links allow Instagram users to initiate a private chat with another user on the Instagram business account, unlike regular Instagram links that direct users to an Instagram app profile. When someone clicks on this link, it opens a direct conversation with you on your Instagram account, making it easier for customers, followers, or anyone interested in your profile to communicate with you directly. Must Read : How to Set Up Auto Reply DMs on Instagram? Why Use Instagram Direct Message Links (ig. me link)? Link to Instagram direct message can significantly untapped capability of your business. There are several reasons why you should use Instagram DM links, such as; 1. Convenience Users can start a business conversation on Instagram with you directly by clicking the link, simplifying the process of initiating contact,...

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### What is RCS Messaging & RCS Chat? A Complete Guide

> RCS is an advanced messaging protocol by Google for Android and Apple devices, designed to replace SMS/MMS with interactive features. Explore its benefits.

- Published: 2024-06-26
- Modified: 2025-03-23
- URL: https://controlhippo.com/blog/rcs/what-is-rcs-messaging/
- Categories: RCS Messaging

Imagine a scenario where you could share high-quality images, videos, or live locations directly in your messaging app—no third-party apps required! Intrigued? One such tool is RCS business messaging, which blends the simplicity of SMS with the advanced features of apps like WhatsApp and iMessage. So, what is RCS messaging? It’s a cutting-edge protocol that allows businesses and users to share rich media and interactive content effortlessly. With 77% of consumers preferring texting over calls for customer support, it’s clear that RCS texting can transform the way businesses engage with customers. Let’s explore how this technology revolutionizes communication. What is RCS Business Messaging? RCS (Rich Communication Services) messaging is a messaging protocol designed for Google and Android users that mirrors multiple features of Apple’s iMessage. With accessibility to RCS expected to expand to 1. 5 billion iPhone users in 2024, it bridges the gap between iOS and Android users. RCS business texting elevates communication with branded messages featuring company names and logos while enabling the seamless sharing of large media files like videos, images, and GIFs. As one of the most effective customer communication tools, RCS offers interactive features like carousels, CTA buttons, location sharing, and suggested replies, significantly improving user experiences. Unlike SMS and MMS, RCS allows longer messages without interruptions and integrates directly into existing messaging apps, offering powerful functionality without requiring extra accounts or apps. What is an RCS Chat? RCS Chat is an enhanced version of SMS for individual users that offers features like read receipts,...

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### Top 13 Instagram Quick Reply Examples For Businesses

> Tired of repetitive Instagram DMs? Use our top 13 Instagram quick reply examples to create effective pre-written responses that will improve customer service.

- Published: 2024-06-25
- Modified: 2025-02-03
- URL: https://controlhippo.com/blog/instagram/instagram-quick-reply-examples/
- Categories: Instagram

The importance of customer interaction on social media cannot be overstated, especially when you are conducting business on Instagram. As 70% of shoppers are willing to shop on Instagram, responding to every customer can be time-consuming and daunting for the business owner. Thus, Instagram has come up with features like Instagram Quick Replies (formerly known as Saved Replies), which allows pre-written messages for frequently asked questions (FAQs) and common customer interactions. Let us understand 13 effective Instagram Quick Reply examples to streamline your customer communication. What Are Instagram Quick Replies (Saved Replies)? Instagram Quick Replies are pre-written messages you can save within the platform. When a customer asks a question you've anticipated, you can easily insert the pre-written response with a simple keyword or phrase and manage the communication effortlessly. By using quick replies, businesses can ensure consistency in their communication and reduce the chances of miscommunication or delayed responses. Once you’ve configured a quick reply, you can insert it into your Instagram DM section to instantly react to a query. However, only Instagram business accounts have access to Quick Replies. This feature is not available for Creator profiles or Personal profiles. Must Read : How to Share Instagram Business Account with Multiple Users? How to Use Quick Replies on Instagram? To insert a quick reply message for Instagram business chat is pretty simple and can greatly impact your business. Here's a step-by-step guide to using quick replies: To use Quick Replies, you must first have an Instagram business account....

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### 10 Reasons Why Your QR Code is Not Working

> Explore 10 reasons why your QR code is not working, from incorrect link addresses to mobile scan issues. Learn how to fix these problems with solutions.

- Published: 2024-06-24
- Modified: 2025-02-14
- URL: https://controlhippo.com/blog/whatsapp/qr-code-not-working/
- Categories: WhatsApp

QR codes have now become a staple in our digital world and they offer a fast and easy way to access websites, information, and services with your smartphone. It is assumed that by 2027, there will be a 70% overall rise in QR Code generation, equivalent to nearly 800,000 QR Codes. However, sometimes, you can see your QR code not working properly, and you experience failure while scanning QR codes. Do you know the reason behind it? Let us understand the top 10 reasons why your QR code might not be working and how you can solve those issues. Top 10 Reasons Why Your QR Code Is Not Working QR codes are generally reliable, but several factors can impede their functionality. Here are the top reasons why you might get an error when scanning a QR: 1. The Code Is Too Small Or Too Blurry One of the most common issues is the size and clarity of the QR code. If the code is too small, most smartphone cameras will struggle to read it. Similarly, if there are blurry QR codes, perhaps due to low-resolution printing or poor image quality, scanning errors are likely to occur. 2. The Code Is Dirty Or Damaged A dirty or broken QR code can obstruct the pattern, making it unreadable. Whether printed on paper or displayed on a screen, QR codes need to be clear and intact. Even if you laminate or cover paper with plastic, it will certainly wear out over time if...

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### How to Set Up Auto Reply DMs on Instagram?

> Learn how to set up auto reply DMs on Instagram! Get step-by-step guidance on how to activate Instagram automated responses via the app and Facebook Meta.

- Published: 2024-06-21
- Modified: 2025-03-23
- URL: https://controlhippo.com/blog/instagram/instagram-auto-reply/
- Categories: Instagram

Social media platforms like Instagram have become the primary mode of business communication in recent times. This means that you need to maintain your presence there 24/7. However, this isn't always feasible in many situations. This is where the Instagram auto reply feature comes into play. In this blog, we will explore how to set up Instagram automated messages using the application and Meta Business Suite. Additionally, we will explore why ControlHippo offers a superior solution compared to both of these platforms. How to Set Up Instagram Auto Reply: Via App ? Setting up Instagram automated messages through the app is a simple way to manage your communications. Here’s a step-by-step guide on how to do it: Step 1: Open the Instagram App Start by opening the Instagram app on your smartphone. Step 2: Access Direct Messages (DMs) Tap the send or messenger icon located at the top right corner of your Instagram feed. This will take you to your direct messages (DMs). Step 3: Go to More Actions In the top right corner, you’ll see three horizontal lines or dots (more actions). Tap on this icon. From the menu that appears, tap on Tools. Step 4: Enable Frequently Asked Questions Under the Tools section, you’ll find an option called Frequently Asked Questions. Tap on it. Toggle the switch next to Show Questions to turn on automated responses. Step 5: Add Questions and Automated Responses Tap on Add Question. You will be prompted to enter a common question that you...

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### Instagram Business Account: Key Benefits and Effective Strategy Guide

> An Instagram business account is your gateway to better branding. Learn how to set it up, its benefits, and tips to build strong audience connections.

- Published: 2024-06-20
- Modified: 2025-03-28
- URL: https://controlhippo.com/blog/instagram/instagram-business-account/
- Categories: Instagram

Creating an Instagram business account can vastly improve your brand's online visibility and engagement, tapping into Instagram's massive user base of 1. 3 billion active users as of 2023. This blog will walk you through the process of setting up your business account, utilizing powerful tools, and maximizing Instagram's features for your brand's success. Explore how to turn your social media presence into a powerful business asset! What is an Instagram Business Account? An Instagram business account is tailored for brands, companies, and influencers to use Instagram’s advanced marketing features. Unlike a personal Instagram account or Facebook page, Instagram business profiles offer detailed insights, advertising capabilities, and contact buttons, making it easier for followers to connect with you. By creating an Instagram account for business, Instagram users can analyze your audience, track engagement, and increase your brand’s visibility by making advanced Instagram marketing strategies on the platform, fostering growth and interaction. Benefits of Instagram Business Account An Instagram Business Account offers many tools and features beyond what a personal account provides. These tools help businesses establish credibility, analyze performance, and effectively engage with their audience. Here’s how switching to an Instagram Business Account can benefit your brand: 1. Credibility Boost Your business profile stands out with additional features that improve professionalism and trustworthiness. With buttons like Email or View Shop and industry-specific information displayed under your business name, your profile appears more authentic and credible. Also if the business gets a official Instagram blue tick it gives the business credibility...

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### 13 Excellent Instagram Welcome Messages Examples

> Discover effective Instagram welcome message examples. Learn how to engage new followers with personalized greetings and valuable interactions.

- Published: 2024-06-18
- Modified: 2025-02-20
- URL: https://controlhippo.com/blog/instagram/instagram-welcome-message/
- Categories: Instagram

Whether you're a brand, an influencer, or a small business, your Instagram welcome message sets the tone for your interactions with new followers. In fact, welcome messages are 3x more effective than offering direct offers to customers. Crafting the perfect welcome message can make your audience feel valued, increase engagement, and establish a positive relationship from the start. In this blog, we'll explore what an Instagram welcome message is, the advantages of using it, and provide 13 amazing examples to inspire you. What Is an Instagram Welcome Message? An Instagram welcome message is an automated direct message (DM) sent to new followers or customers. It’s a way to acknowledge and thank them for their interest in your profile or business. These messages can be personalized and tailored to fit the tone and style of your brand, providing a warm and engaging introduction. Advantages of Using An Instagram Welcome Message Whether you’re wondering if it’s beneficial to implement welcome messages in your Instagram marketing strategy, you need to check out these benefits - 1. Enhances Engagement Welcome messages are an effective tool to foster immediate interaction with new followers. When someone receives a warm and personalized message after following you, it makes them feel acknowledged and valued. This sense of recognition can lead to higher engagement rates, as followers are more likely to like, comment on, and share your posts. By initiating a conversation, you open the door for ongoing interaction, encouraging followers to participate more actively in your community. 2....

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### How to Get Verified on Instagram?

> Want to get verified on Instagram? Follow this step-by-step guide to apply for the blue tick, meet eligibility criteria, and boost your approval chances.

- Published: 2024-06-14
- Modified: 2025-02-26
- URL: https://controlhippo.com/blog/instagram/how-to-get-verified-on-instagram/
- Categories: Instagram

The best indicator of credibility for brands and social media influencers on Instagram is verification. The official Instagram blue tick guarantees that your profile is the representation of your brand. It strengthens control over your online presence, improves engagement, and verifies your brand’s legitimacy. On average, verified accounts experience a 30% increase in engagement. Getting verified on Instagram is a challenge and not available to everyone. But if you want to achieve this status, we will guide you through it. Let's see how to get a blue tick on Instagram. What Are Instagram Blue Tick Accounts? Official Instagram blue tick accounts have a badge that looks like a blue medal with a white checkmark on it. It indicates that Instagram has verified the legitimacy of the person, company, or brand in charge of the account. It is the presence of this checkmark—rather than the quantity of followers or posts—that serves as a reliable measure of credibility. Verified accounts can be easily identified from false or fan accounts with proactive account monitoring. Instagram's verification system provides a vital instrument for combating misleading data, as many instances of scams and impersonations attempt to mimic original accounts by the blue checkmark that appears next to their username. What Does Instagram Verified Mean? Instagram-verified badges are shown by the blue checkmark that is associated with a profile name. It verifies that the account is genuine. This assists users in discovering authentic public figures, brands, and influencers. It also minimizes the chance of engaging with...

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### Facebook Messenger Group Chat: How To Get Started?

> Learn how to create and manage group chats on Facebook Messenger for Android and web applications. Get step-by-step guidance.

- Published: 2024-06-13
- Modified: 2025-03-17
- URL: https://controlhippo.com/blog/messenger/facebook-messenger-group-chat/
- Categories: Facebook Messenger

One of the most popular features of messaging apps like Facebook Messenger- which is used by over 2. 9 billion people worldwide, is the ability to create group chats. Whether you are planning an event, coordinating with teammates, or simply catching up with friends, group chats offer a convenient way to communicate with multiple people at once. In this guide, we'll walk you through the simple steps to create a group chat in Messenger, as well as discuss the steps to create and manage group chats in ControlHippo. What is Facebook Messenger Group Chat? A Messenger group chat is a feature in Facebook Messenger that allows multiple users to communicate in a single conversation. It's perfect for planning events, staying in touch with friends, or collaborating on projects. To create a group chat in Messenger, follow these steps: Open the Messenger app. Tap the "New Message" icon. Select "Create a New Group. " Add the friends you want in the group. Name the group. Tap "Create. " To create a group chat in Messenger on Android, follow the same steps mentioned above. Why Use Messenger Group Chat for Business? Facebook messenger group chat provides a convenient and efficient platform for businesses to communicate internally and externally. Here are four compelling reasons why businesses should leverage Messenger group chat: A. Efficient Collaboration Messenger group chat allows team members to collaborate seamlessly on projects, share updates, and brainstorm ideas in real-time. With just a few clicks, you can create a group chat...

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### How to Add WhatsApp Button on Facebook Page?

> Learn how to connect WhatsApp Business to your Facebook page in 2024. Streamline customer communication and boost engagement with this simple integration.

- Published: 2024-06-11
- Modified: 2025-03-16
- URL: https://controlhippo.com/blog/messenger/how-to-add-whatsapp-button-on-facebook-page/
- Categories: Facebook Messenger

? When you connect WhatsApp Business to your Facebook page, you can nurture relationships, provide personalized support, and improve the overall customer experience. It also ensures your business is more accessible and responsive and meets customers where they are. This direct connection boosts customer satisfaction, fosters loyalty, and drives business growth. But how to add WhatsApp to your Facebook page? In this blog post, we'll guide you on how to connect WhatsApp Business to your Facebook page in 2024. By the end of this blog, you will be able to leverage the power of instant messaging and connect with your audience on their preferred platform. Let’s understand how! What Is a WhatsApp Button? A WhatsApp button enables customers to start a conversation with your business directly from your Facebook page. When clicked, the button opens a new chat window in the customer's WhatsApp app, making it easy for them to reach out to you without having to search for your contact information. Why Connect WhatsApp Business Account to Facebook Page? You should link WhatsApp to Facebook to improve customer engagement, streamline communication, and enhance brand accessibility. Here are four key reasons why you should connect WhatsApp Business to the Facebook page. 1 Improved Customer Engagement By adding a WhatsApp button to your Facebook page, you make it easier for customers to reach out to you directly. This minimizes barriers in the communication process and encourages customers to interact with your business. With the ability to send instant messages, customers can...

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### Where to Find Facebook Business Manager Id?

> Learn how to find the business manager ID of Facebook with two methods. Connect your Facebook Account with ControlHippo for a streamlined process.

- Published: 2024-06-07
- Modified: 2025-03-15
- URL: https://controlhippo.com/blog/messenger/facebook-business-manager-id/
- Categories: Facebook Messenger

Managing your business's presence on social media is crucial for success. To effectively harness the potential of platforms such as FaceBook, businesses need the right tools and resources. One such essential tool is the Facebook Business Manager, a centralized hub designed to streamline the management of your business's Facebook assets. Within this hub, the Facebook Business Manager ID plays a pivotal role. In this blog, we'll delve into what the Facebook Business Manager ID is and how to find it. What is Facebook Business Manager ID? Facebook Business Manager ID is a unique identifier assigned to a Facebook Business Manager account. It is used to manage and organize multiple Facebook business assets such as pages, ad accounts, and other marketing tools. The Business Manager ID simplifies the management of these assets by providing a centralized platform where businesses can control their Facebook activities and collaborate with team members and partners. Must Read : Enhance Customer Engagement with Facebook Shared Inbox How to Find Facebook Business ID in Meta Business Suite Access Meta Business Suite and go to the Settings section. Select Business Info, and you'll find your Facebook Business Manager ID listed beneath your Business Name. How to Locate Your Facebook Business ID Using the Browser Address Bar Open Meta Business Suite. Check the URL in your browser's address bar. Locate the string of numbers following business_id= — this is your Facebook Business ID. Ensure you copy the number after business_id=, not asset_id=, as the latter refers to your Facebook...

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### How to Set Up Facebook Messenger Auto Reply?

> Learn how to set up effective Facebook Messenger auto-reply to enhance engagement, and simplify customer interactions effortlessly.

- Published: 2024-06-06
- Modified: 2025-06-10
- URL: https://controlhippo.com/blog/messenger/facebook-messenger-auto-reply/
- Categories: Facebook Messenger

Companies are constantly seeking ways to improve customer engagement and expedite communication on Facebook Messenger Inbox through immediate responses. With the understanding that customers expect an immediate response to their queries on social media, businesses can take charge of their customer service by setting up an automated response system on their Messenger platform. Auto reply on Facebook Messenger can greatly increase response times, ensuring that clients receive fast information and help, even beyond office hours. Let us understand the easy steps to set up Facebook Messenger Auto Reply. What is Facebook Messenger Auto Reply? Facebook Messenger Auto Reply is a tool that allows users to automatically respond to messages in their Facebook Messenger account. This functionality allows you to set up automated responses when a user has left or doesn't have time to respond manually. It can also be used to deliver useful information and links, as well as reminder and greeting messages on Facebook Messenger. This tool allows businesses to ensure that their consumers are always attended to in a timely manner. How to Set Auto Reply in Facebook Page Messenger? ? To set up auto response in Facebook Messenger, follow these steps; Go to your Facebook page inbox. Click on Automated Response on the right-hand side of the tab. Click on Instant Reply at the top of the page. Select Messenger as the platform you want to use. Write the Auto Reply message of your choice. You can select to personalize the auto-reply with the contact's name. You...

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### Facebook Page Welcome Message: A Detailed Guide

> Learn the top ways to create a high-converting Facebook page welcome message for your business page. Find out a few examples of personalized welcome messages.

- Published: 2024-06-04
- Modified: 2025-02-12
- URL: https://controlhippo.com/blog/messenger/facebook-page-welcome-message/
- Categories: Facebook Messenger

As new visitors visit your Facebook page, you have a great opportunity to make a lasting impression and establish a connection that can lead to lifelong loyalty. A personalized welcome message is not just a formality but a powerful tool that can transform a fleeting visit into a meaningful relationship, enhancing your Facebook page's appeal and engagement. According to one study, welcome messages are likely to achieve an impressive click rate of 26. 9%. This article will guide you on how to create an effective Facebook page welcome message that will leave an impression on your audience. What is a Facebook Messenger Welcome Message? A Facebook Messenger Welcome Message is an automatic message delivered to users who start a chat with your Facebook page using Messenger. This message serves as the initial point of contact and establishes the tone for your interactions. A well-written welcome message for your Facebook page can enlighten visitors about your services, provide fast answers to common inquiries, and direct them on how to obtain additional information or take specific action. Check Out : Facebook Messenger Group Chat: How To Get Started? How to Create a Facebook Messenger Welcome Message? Creating an effective welcome message for Facebook page is simple. However, there are a few practices to bear in mind: Access Your Facebook Page Settings: Log into your Facebook account and go to your page. Click on 'Settings' located at the top right corner. Navigate to Messaging Settings: In the left-hand menu, click on 'Messaging'. Set...

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### Most Popular Messaging Apps in 2025

> Learn about the most popular messaging apps in different countries. Read more to know about users of top 7 apps.

- Published: 2024-05-31
- Modified: 2025-02-14
- URL: https://controlhippo.com/blog/omnichannel/popular-messaging-apps/
- Categories: Omnichannel

Imagine a world without instant messaging apps. It's hard, right? These apps have seamlessly integrated into our daily lives, becoming a necessity for many. Their prominence has surged in recent years, with over 3 billion people now using messaging apps on a regular basis, and this trend shows no signs of slowing. But the question is: which app should you choose to have better communication in this diverse digital marketplace? This article will delve into the most popular messaging apps of 2025. Popular Messaging Apps: How Many People Use Them? As of 2025, the total number of people using this type of communication channel has surpassed the astounding figure of 5 billion. This figure includes a wide range of platforms, from well-known ones such as WhatsApp, Facebook Messenger, WeChat, and Telegram to more regionally specific apps that cater to different cultural and linguistic preferences. Below is a summary of the most popular messaging apps with active monthly users: 7 Most Popular Messaging Apps Globally The 7 most popular instant messaging platforms across the globe are: 1. WhatsApp With more than 2. 5 billion users worldwide, WhatsApp is the most popular messaging app across the globe. This Facebook-owned platform has a simple user interface and provides end-to-end encryption for secure communication across multiple devices. WhatsApp has been the only free messaging app, connecting Android and iPhone users. Below is an outline of WhatsApp downloads from the Google Play Store globally in 2025 (in millions) In the first quarter of 2024, approximately...

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### How to Verify Your Facebook Business Manager Account?

> Learn how to verify your Facebook Business Manager account. Make sure the verification process goes smoothly and grant your company access to advanced features

- Published: 2024-05-30
- Modified: 2025-04-16
- URL: https://controlhippo.com/blog/messenger/facebook-business-verification/
- Categories: Facebook Messenger

Spam and fake accounts are a major problem on social networking platforms such as Facebook. On average, more than 1. 3 billion fake Facebook accounts are removed every quarter. That is why it becomes essential to have a verified Facebook business manager account to establish trust and credibility with the audience. Let us go through the process of Facebook business verification and understand why the verification fails sometimes. What is a Facebook Business Manager Account? A Facebook Business Manager account is a tool provided by Facebook to help businesses manage their presence across the platform. It allows businesses to organize and manage their Facebook pages, ad accounts, and various other assets in one central location. By using Facebook Business Manager, you can grant different levels of access to team members, securely manage permissions, and keep your personal and business activities separate. Check Out : How to Manage Multiple Facebook Accounts? Steps for Facebook Business Manager Account Verification The verification process helps prove that your business is legitimate and allows you access to security features and advertising. Let’s have a closer look into the details of Facebook business manager verification. Here’s a detailed guide on how to confirm a Facebook page. Step 1: Go to Business Settings Access or log in to your Facebook Business Manager. From the left-hand menu, go to Business Settings. Below the Security Center, find the Business Verification section. Step 2: Begin the Verification Process Click on Start Verification right below the Business Verification section. Here, Facebook...

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### How to Create and Manage a WhatsApp Catalog for Businesses?

> Discover how to create and effectively manage a WhatsApp catalogue for businesses to enhance customer interaction and boost sales directly from the app.

- Published: 2024-05-28
- Modified: 2025-03-23
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-catalog/
- Categories: WhatsApp

Creating and managing a WhatsApp catalog for business allows you to showcase your products directly within the app, enhancing customer interaction and streamlining the purchasing process. This feature helps businesses present their offerings in a visually appealing and organized manner, facilitating easier browsing and selection for customers. Notably, every month, 40 million WhatsApp users browse business catalogs within the app. , emphasizing how this tool significantly boosts sales and enhances customer engagement. Dive into our blog to discover how you can use this powerful feature to transform your business. How To Create A WhatsApp Business Catalog On Different Devices Setting up a WhatsApp Business Catalog is easy. So whether you're an Android user, an iPhone owner, or working from a computer, just follow the steps below: 1. Create A WhatsApp Catalog On Android To create a WhatsApp catalog on Android, users need to do the following: Open WhatsApp Business. Tap on the three-dot menu at the top-right corner and select Business Tools. Click on Catalog, followed by Add New Items. Upload product images, not exceeding 10 for each item. Fill in the product details, including name, price (optional), description, and a link to the website if available. Click on Save, and your product will be added to the catalog. Repeat the same steps to add more products. Your catalog is open and ready for sharing with customers! 2. Create A WhatsApp Catalog on iPhone To create a WhatsApp catalog on iPhone, you need to follow below steps: Open WhatsApp Business....

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### WhatsApp Data Security: WhatsApp's Commitment to End-to-End Encryption

> Learn how to securely integrate WhatsApp with a BSP. Ensure compliance, data security, scalability, and efficient communication for your business.

- Published: 2024-05-23
- Modified: 2025-03-09
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-encryption/
- Categories: WhatsApp

In a time where digital communication is integral to our daily lives, the importance of data security cannot be overstated. WhatsApp, a leading messaging platform with over 2. 8 billion users globally, has positioned itself as a staunch advocate for user privacy. A key component of WhatsApp’s commitment to security is its implementation of end-to-end encryption, a feature that ensures the confidentiality of user messages. This blog delves into WhatsApp data security, explaining what it is, how end-to-end encryption works, and the benefits it brings to user privacy. What Is WhatsApp Data Security? WhatsApp data security includes all measures and protocols implemented by WhatsApp to protect user data from unauthorized access, breaches, and misuse. This includes encryption, authentication processes, data storage practices, and the overall infrastructure designed to safeguard user information. WhatsApp's primary focus is to ensure that conversations remain private and secure, providing users with peace of mind in their digital interactions. How End-to-End WhatsApp Encryption Works? End-to-end encryption is a system of communication where only the communicating users can read the messages. In end-to-end encryption WhatsApp, the data is encrypted on the sender’s device and only decrypted on the recipient’s device, ensuring that no third party, including WhatsApp itself, can access the content. Key Components of End-to-End Encryption Encryption Keys: When a user sends a message, it is encrypted using a cryptographic key. This key is only accessible by the sender and the recipient. Public and Private Keys: Each user has a pair of cryptographic keys: a public...

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### How to Manage Multiple Facebook Accounts?

> Create and manage multiple Facebook accounts and pages while ensuring compliance. Discover tips for security, organization, and effective use.

- Published: 2024-05-21
- Modified: 2025-04-30
- URL: https://controlhippo.com/blog/messenger/multiple-facebook-accounts/
- Categories: Facebook Messenger

With billions of active users, Facebook offers a powerful platform for businesses to connect with their audience, promote products, and build brand awareness. However, as businesses grow and diversify, the need to manage multiple Facebook accounts often arises. This could include different pages for various products, services, or locations, as well as personal and professional profiles. Effective management of these accounts is crucial to maintain a consistent and professional online presence. This is where you can utilize Facebook Shared Inbox to manage multiple accounts from one dashboard. Now, let’s read ahead and understand how you can manage multiple accounts. How to Manage Multiple Facebook Accounts with Facebook Business Suite? Below are the detailed steps on how you can manage different Facebook accounts using Facebook Business Suite. 1. Go to the Facebook Business Suite website or app and log in using your Facebook credentials. 2. Once logged in, connect all the Facebook Pages and Instagram accounts you want to manage. Note - You can add accounts by clicking on the "Connect Accounts" or "Add Account" option and following the prompts to link your accounts. 3. Then, go to the dashboard. It provides an overview of all your connected accounts, including recent posts, notifications, and performance metrics. 4. Click on the "Create Post" button to start creating content for your accounts. You can create posts with text, images, videos, and links. 5. Access the Insights tab to view detailed analytics. Analyze metrics such as reach, engagement, likes, shares, and comments. 6. If...

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### Pipedrive vs HubSpot: Which CRM is Right For You?

> Compare Pipedrive vs HubSpot to find the ideal CRM for your business. Explore features, pricing and integrate them with WhatsApp to make an informed decision.

- Published: 2024-05-16
- Modified: 2024-08-27
- URL: https://controlhippo.com/blog/integration/pipedrive-vs-hubspot/
- Categories: Integration

Customer Relationship Management (CRM) systems have become indispensable for businesses of all sizes. Moreover, Organizations can increase their revenue by 245% by using a Customer Relationship Management (CRM) platform. Pipedrive and HubSpot are top CRM tools that ensure that customer demands are met using accessible data. But, Pipedrive vs HubSpot, which one to choose? Don’t worry! Let us understand a detailed comparison between both platforms. HubSpot vs. Pipedrive: Table Comparison The basic concept is that HubSpot is a massive all-in-one program with a CRM at its core, whereas Pipedrive concentrates on the tools that sales teams require for success. Here’s a breakdown of HubSpot CRM’s comparison with Pipedrive: HubSpot vs. Pipedrive: Feature Comparison Here is a comparison of the key features between HubSpot and Pipedrive: Marketing Automation Winner: HubSpot When it comes to marketing automation, HubSpot takes the lead. With HubSpot, you get a comprehensive suite of marketing automation tools that allow you to create personalized email campaigns, automate lead nurturing, and track website visitors' behavior. Pipedrive, while effective for sales management, lacks the comprehensive marketing automation functionality provided by HubSpot. So, if marketing automation is a priority, HubSpot is the easy choice. Integrations with Other Apps Winner: HubSpot In terms of integration capabilities, HubSpot has the upper hand. HubSpot offers extensive integrations with various third-party apps and platforms, allowing seamless connectivity across different tools used in your business operations. On the other hand, Pipedrive does offer some integrations, but it falls short of HubSpot’s depth and breadth. So, if...

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### Top 10 WhatsApp Tools with Pros & Cons | 2025

> Boost sales, engagement & efficiency with top WhatsApp tools. Streamline workflows & stay competitive with advanced solutions for 2025!

- Published: 2024-05-14
- Modified: 2025-05-22
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-tools/
- Categories: WhatsApp

WhatsApp has become an indispensable tool for businesses to communicate with their customers. A study stated that WhatsApp is expected to reach 3. 14 billion active users by 2025. With its large user base and ease of use, businesses are constantly looking for ways to optimize their WhatsApp experience. And for that, companies need profound WhatsApp tools that can manage their customer communication process. Let us walk through the top 10 best WhatsApp business tools that offer a range of features to suit your business. 10 Best WhatsApp Tools to Manage Customer Communication The best WhatsApp messaging tools to manage customer communication are: 1. ControlHippo ControlHippo is the ultimate WhatsApp shared inbox for the sales and support team. It consists of an array of functions that aid companies manage their WhatsApp conversations with greater efficiency. You can integrate ControlHippo with your current CRM to create a WhatsApp CRM or with your marketing tech stack to improve overall productivity. It also includes a Google Chrome extension that lets you connect with your customers over the phone using its Click-to-Call option. Key Features Omnichannel Inbox Multiple Users Access WhatsApp Auto Reply Broadcast Campaign WhatsApp Business API WhatsApp Business Web Analytics Report Pricing Free Trial: 10 days Bronze: $20 Per user/month billed annually Silver: $28 Per user/month billed annually Gold: Contact Us *Pricing accurate as of: 14-06-2024 2. WA Web Plus WA Web Plus is a versatile WhatsApp solution that improves business interactions on the WhatsApp network. With WA Web Plus, businesses can...

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### How to Restore WhatsApp Messages: A Step-by-Step Guide

> Learn step-by-step methods to restore deleted WhatsApp messages on Android and iPhone. Discover how to backup your chats for future security.

- Published: 2024-05-10
- Modified: 2025-03-21
- URL: https://controlhippo.com/blog/whatsapp/how-to-restore-whatsapp-messages/
- Categories: WhatsApp

Losing important WhatsApp messages can be a frustrating experience, especially if they contain valuable conversations, media files, or important information. However, WhatsApp provides options to recover deleted messages, whether accidentally deleted or lost due to device issues. In this detailed blog, we'll walk through the steps on how to restore WhatsApp messages for greater convenience and data security. So, let’s dive in! How to Restore Messages on WhatsApp? Restoring WhatsApp backup files involves several steps, especially if you want to do WhatsApp chat recovery of deleted messages. Here's a general guideline and different methods on how to restore WhatsApp chat messages: 1. Check Backup Settings: Open your WhatsApp account, go to Settings > Chats > Chat backup. Make sure you have recent backups available. 2. Reinstall WhatsApp: If you've lost messages and need to restore from a backup, uninstall WhatsApp and reinstall it from your app store. 3. Verify Phone Number: After reinstalling WhatsApp, open the app and verify your phone number. This step is crucial to access your account and restore iOS and Google account backup. 4. Restore from Google Drive (Android) or iCloud (iPhone): Android: WhatsApp backups are stored on Google Drive. During the setup process, WhatsApp will prompt you to restore from Google Drive if a backup is available. iPhone: WhatsApp backups are stored on iCloud. On iPhone, during the setup process, WhatsApp will ask if you want to restore from iCloud if a backup is detected. 5. Manual Restoration (if necessary): Local Backup: If you have...

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### How To Add Someone on WhatsApp in 5 Minutes

> Learn to add contacts and invite friends on WhatsApp using iPhone or Android devices. Streamline messaging and maximize business efficiency with ControlHippo.

- Published: 2024-05-09
- Modified: 2025-05-02
- URL: https://controlhippo.com/blog/whatsapp/add-contacts-on-whatsapp/
- Categories: WhatsApp

WhatsApp is one of the most popular messaging apps. It lets users text, video or voice call anyone who has an account, whether they are using a desktop, tablet, or smartphone. The easiest way to start a conversation and build relationships is to connect with people on WhatsApp. But do you know how to add new contacts to WhatsApp? The asynchronous messaging feature of the software makes it possible for users to communicate without becoming disruptive. Let's understand how to add someone on WhatsApp. How To Add Contacts To WhatsApp On iPhone? To add a new contact on WhatsApp, iOS users can follow these steps: Step 1: In the Chats window, tap the notepad and pencil icon in the top-right corner. Step 2: Select 'New Contact' from the next screen. Step 3: Enter the contact's name and phone number. Step 4: Save the contact's details. Step 5: The contact will now appear on your screen, and you can start a chat with them. How To Invite Someone To WhatsApp On iPhone? The steps mentioned below will help users understand how to invite someone to WhatsApp on iPhone. Let’s take a look. Step 1: On the home screen or app library of your iPhone, locate and tap the WhatsApp app. Step 2: Go to the "Chat" section to view the chats you've had. Step 3: In the top-right corner, tap the pen and notepad symbol. Step 4: Choose "Invite Friends" after swiping down. Step 5: Choose whether to send a message...

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### How to Assign Message to a Responsible Agent on WhatsApp?

> Assigning messages to a specific agent will ensure effective conversation and increase customer satisfaction. Read and learn how to assign messages on WhatsApp

- Published: 2024-05-07
- Modified: 2024-07-14
- URL: https://controlhippo.com/blog/whatsapp/assign-message-on-whatsapp/
- Categories: WhatsApp

WhatsApp, with its staggering 63% daily usage, has transformed from a simple messaging app into a powerful business tool, efficiently managing incoming messages. Assigning WhatsApp messages to specific team members helps streamline communication processes and ensures that customer queries and issues are promptly addressed. But to promptly address the issues, the queries should be assigned to a responsible agent, who has the ability to resolve the customer's problems. Don’t worry; let us understand how to assign message to a responsible person. How to Assign Messages on WhatsApp to a Particular Teammate? Chat assignment on WhatsApp is a simple and easy process, but it requires the right tools and a device with an active internet connection. Here's how you can assign WhatsApp business chat to a responsible agent. Step 1: Open the chat you want to assign. Step 2: Click on the “i” button in the top right-hand corner. Step 3: Click the box next to "Assign To" and select the agent from the list. The chosen user will get both in-app notifications and an email. You can unassign a chat using the same drop-down option. Recommended Read : 10 of the Best Customer Communication Tools for Businesses How are Chats Assigned in the Application? Here’s how you can assign WhatsApp chat in the application: Step 1: Open the chat you wish to assign in the app. Step 2: Click on the “i” button in the top right corner. Step 3: Now, you can assign the chat to any person. How...

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### 10 Best Practices of Customer Communication Management

> Discover the 10 best strategies for effective customer communication management, driving engagement, loyalty, and business growth. Check out expert advice now!

- Published: 2024-05-03
- Modified: 2025-03-23
- URL: https://controlhippo.com/blog/ai/customer-communication-management/
- Categories: AI Cusotmer Service

In a highly competitive market, effective customer communication management (CCM) is crucial for building strong relationships, fostering loyalty, and driving business growth. Currently, 82% of customers use mobile apps for communicating with companies. So, to ensure seamless communication, it’s essential to manage the conversations from a unified platform. CCM encompasses a range of strategies and tools aimed at delivering consistent, personalized, and relevant communication across various channels. This blog explores the best practices of CCM, including audience segmentation, omni-channel integration, personalization tactics, consistent branding, and the use of automation tools. What Is Customer Communication Management? Customer Communication Management refers to the strategies and technologies used by businesses to manage interactions with customers across channels, such as email, SMS, social media, and more. It involves creating and delivering targeted messages that resonate with customers, addressing their needs, customer communication preferences, and concerns effectively. 10 Best Customer Communication Management Strategy Incorporating the below-mentioned strategies ensures that your communication efforts are effective, personalized, and aligned with customer expectations, driving positive outcomes for your business. 1. Audience Segmentation Audience segmentation is a fundamental strategy in customer communication management (CCM) that involves dividing your customer base into distinct groups based on shared characteristics such as demographics, behaviors, interests, and preferences. By segmenting your audience, you can create targeted and personalized communication that resonates with each group, leading to higher engagement and conversion rates. For example, a retail industry can segment its customers based on past purchase history, creating different campaigns for loyal customers, new customers,...

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### How to turn off WhatsApp Read Receipts & Best Practices

> Discover how to manage WhatsApp read receipts effectively. Learn to turn them off/on and navigate privacy settings for a seamless messaging experience.

- Published: 2024-05-02
- Modified: 2025-06-03
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-read-receipts/
- Categories: WhatsApp

Have you ever found yourself curious about whether friends or family have read your messages on WhatsApp? Well, that's where WhatsApp read receipts come into play. They are those tiny blue ticks that appear next to your sent messages, indicating that the recipient has read your message. Research reveals that WhatsApp has a staggering 2 billion monthly active users worldwide. As much as the popularity of WhatsApp is growing, the need for privacy is also on the rise. Users seek to disable read receipts to avoid constant tracking of their activities by their contacts. This blog will help you understand how to turn off WhatsApp read receipts in detail. What is Read Receipts in WhatsApp? WhatsApp read receipts are indicators that inform senders when recipients have read their messages. These read receipts are represented by blue ticks next to messages that have been sent. When you see two blue ticks next to your sent message, it indicates that the message has been both delivered to and read by the recipient. WhatsApp indeed has read receipts as a feature to provide users with visibility into the status of their messages. Here’s what each check mark indicates: One grey tick: The message has been sent but not delivered yet. Two grey ticks: The message has been delivered to the recipient’s device but hasn’t been read. Two blue ticks: The recipient has read the message. How To Turn Off Read Receipts on WhatsApp? You can disable WhatsApp read receipts off by adjusting the...

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### Telegram Link Generator: How to Get a t.me Link?

> Learn how to create, manage, and optimize your Telegram presence effectively. Discover the benefits of generating Telegram link from ControlHippo.

- Published: 2024-04-30
- Modified: 2025-03-04
- URL: https://controlhippo.com/blog/telegram/telegram-link-generator/
- Categories: Telegram

A Telegram link is a unique URL that directs users to a specific chat, group, or channel on the Telegram messaging platform, simplifying the process of joining conversations or accessing content without the need for searching within the app. With Telegram boasting 800 million monthly active users, these links represent a significant opportunity for leveraging the app's wide reach and potential, making it easier for individuals and organizations to connect and engage with a large and diverse audience globally. How to Get a Telegram Link? One can create Telegram link in two ways. For groups/channels and private chats. Let’s understand how you can generate both types of links. 1. Groups and Channels To generate a Telegram chat link for public groups and channels, administrators can generate a link from the group/channel settings. This link is usually found under the "Invite to Group via Link" or "Invite to Channel via Link" option. 2. Private Chats Private chats can also have links generated by clicking on the profile picture of the chat and selecting "Copy Link. " This is your answer to “how to create Telegram link”. Now you can create Telegram link manually or using a Telegram link generator and share it with the concerned parties. How to Send Telegram Links? There are 2 ways to share Telegram links to the other person: 1. Sharing Directly You can simply copy the link and paste it into a message or email to share it with others. 2. Using QR Codes Telegram also...

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### WhatsApp Reminders: How to Create and Schedule Them?

> Learn all about WhatsApp reminders and their benefits. Understand the steps to create and schedule reminders along with templates.

- Published: 2024-04-25
- Modified: 2025-05-20
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-reminders/
- Categories: WhatsApp

Staying organized and managing time effectively is critical for personal and professional success. With the advent of instant messaging platforms like WhatsApp, communication has become more convenient and efficient than ever before. Beyond its traditional use for chatting with friends and family, WhatsApp has evolved into a versatile tool for businesses, organizations, and individuals alike. One such feature that has gained popularity in recent years is WhatsApp reminders. In fact, 50% of consumers prefer WhatsApp to receive event reminders. In this blog post, we'll explore what WhatsApp reminders are, their benefits, and how they can enhance communication and productivity. What Are WhatsApp Reminders? WhatsApp reminders are automated messages sent through the WhatsApp platform to remind individuals about important tasks, appointments, events, or deadlines. These reminders can be scheduled in advance and sent to individual contacts or groups. They serve as prompts to help users remember important commitments and stay organized amidst their busy schedules. Setting up a gentle reminder message on WhatsApp is simple and straightforward. Users can create a reminder by typing a message specifying the task or event, along with the date and time they want to be reminded. Alternatively, they can utilize third-party apps or services that integrate with WhatsApp to automate the reminder process further. Benefits of Sending Reminders on WhatsApp If you’re wondering whether WhatsApp reminders will work for your business, then you can check out the main benefits of sending reminders below - 1. Instant Delivery WhatsApp reminders offer instant delivery, ensuring that recipients...

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### How to Send WhatsApp Business Notifications?

> Learn about WhatsApp business notifications, the requirements to send them, and different ways. Find out how to design the best WhatsApp notifications.

- Published: 2024-04-23
- Modified: 2024-11-27
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-notifications/
- Categories: WhatsApp

WhatsApp Business has become a popular platform for businesses to connect with their customers effectively. One of the key features that businesses can leverage is WhatsApp Business notifications, which leads to higher open rates and engagement. In this blog, we'll look into what WhatsApp Business Notifications are and the requirements to send them successfully. Moreover, you will also get to know the different ways to send WhatsApp notifications and the steps to design notifications. So let’s get started. What Are WhatsApp Business Notifications? WhatsApp Business Notifications are messages sent by businesses to their customers through the WhatsApp platform. These notifications are used to provide important updates, reminders, alerts, and transactional information to customers. They can be highly personalized and are an effective way to engage with customers in a direct and timely manner. Requirements to Send WhatsApp Notifications To send WhatsApp Business Notifications, businesses need to fulfill certain requirements and follow WhatsApp's guidelines: WhatsApp Business Account: Businesses must have a verified WhatsApp Business account. This involves registering with WhatsApp using a dedicated business phone number. WhatsApp Business API: To send notifications at scale and automate communication, businesses can use the WhatsApp Business API. This API allows integration with CRM systems, chatbots, and other business tools. Broadcast Message: Users can use pre-approved message templates for notifications and send messages to a list of recipients who receive messages from your business on WhatsApp in their personal chat. Message Types: WhatsApp categorizes messages into different types, such as Session Messages (within 24 hours...

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### How WhatsApp Business Can Be Used in Different Industries?

> Read the blog to learn how using WhatsApp Business can be used by different industries and understand their use cases.

- Published: 2024-04-18
- Modified: 2025-03-23
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-business-for-different-industries/
- Categories: WhatsApp

Among the multitude of messaging platforms available, WhatsApp stands out as one of the most popular and versatile tools for business communication. With over 2 billion active users worldwide, WhatsApp offers a convenient and efficient way for businesses to connect with their customers, engage with prospects, and streamline their operations. In this blog post, we'll look into the reasons why WhatsApp is an indispensable tool for modern businesses and explore its diverse use cases across different industries. Why Should You Use WhatsApp for Business? WhatsApp for Business offers several benefits that make it an attractive communication tool for businesses: Direct Communication with Customers: WhatsApp allows businesses to directly communicate with their customers in real-time, providing a convenient channel for inquiries, support, and feedback. Cost-Effective: WhatsApp Business is a cost-effective communication solution for businesses, especially small and medium-sized enterprises (SMEs), as it offers free messaging, unlike traditional SMS or phone calls. Rich Media Messaging: Businesses can send a variety of media-rich messages, including text, images, videos, documents, and even voice messages, enhancing communication and engagement with customers. Business Profile: WhatsApp Business allows businesses to create a professional profile with essential information such as business description, contact details, and operating hours, helping customers to easily find and connect with them. Automated Responses: With WhatsApp Business, businesses can set up automated responses, such as greetings, away messages, and frequently asked questions (FAQs), streamlining customer support and saving time. WhatsApp Business Use Cases for Different Industries Now let's explore some specific use cases of...

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### How Can Event Organizers Use the WhatsApp Business API for Customer Communication?

> Read on to learn how WhatsApp Business API for event organizers can help streamline operations and understand how to set it up seamlessly.

- Published: 2024-04-16
- Modified: 2024-11-25
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-business-api-for-event-organizers/
- Categories: WhatsApp

Event organizers are constantly seeking innovative ways to enhance customer communication and streamline event management processes. One powerful tool that has emerged as a game-changer is the WhatsApp Business API. In fact, messages sent through WhatsApp business API have a 98% open rate. This blog explores how event organizers can leverage this API to transform customer communication and improve overall event experiences. Read on to know more, so let’s dive in! Advantages of Using WhatsApp Business API for Event Management If you’re wondering whether WhatsApp Business API will work for your event management businesses, then you need to check out the advantages with the examples below! 1. Automated Event Updates One of the key advantages of WhatsApp Business API for event organizers is the ability to send automated event updates to attendees. This includes timely reminders about upcoming events, changes in schedules, venue details, and important announcements. By automating these updates through WhatsApp, organizers can ensure that attendees stay informed and engaged throughout the event lifecycle. Example: Suppose a music festival organizer integrates the WhatsApp Business API into their system. They can automate updates such as sending reminders about upcoming performances, changes in artist line-ups, weather alerts affecting outdoor stages, parking instructions, and emergency contact information. Attendees receive these updates directly on their WhatsApp, ensuring they are well informed and prepared for the event. 2. Personalized Attendee Communication The WhatsApp Business API enables event organizers to personalize communication with attendees. This includes sending personalized business welcome messages, personalized event agendas...

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### How To Use WhatsApp Business For Dental Practice Growth?

> WhatsApp Dental can be useful to expand your dental clinics in terms of revenue. Understand how dental healthcare can be expanded using WhatsApp.

- Published: 2024-04-12
- Modified: 2024-12-13
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-business-for-dental-practice/
- Categories: WhatsApp

With the primary goal of reaching out to potential patients where they socialize, WhatsApp is the ideal platform for dental practitioners to contact inquired people. Apparently, there are more than 1. 6 billion WhatsApp users worldwide, making it a powerful platform for connecting with patients. But is WhatsApp Dental truly a game-changer for dental practices? Let's examine its potential and the various benefits it offers. Is WhatsApp a Good Communication Tool for Your Dental Practice? Yes, WhatsApp is an effective communication medium for dental clinics due to its user-friendly interface and convenience for patients; it enables easy and immediate communication between dental personnel and patients, allowing individuals to ask questions or express worries from the comfort of their own homes. Benefits of Using WhatsApp Business App for Dental Practice WhatsApp Business is free software for a mobile phone that can help dental practitioners connect more efficiently with patients and increase their digital presence. Here are a few advantages of using WhatsApp Business for your dental practice: 1. Instant Communication WhatsApp is an instant messaging tool that allows dental healthcare professionals to connect with their patients immediately. Patients will appreciate the service of the dental healthcare provider through its instant messaging services, leveraging WhatsApp healthcare for efficient communication and patient care. 2. Convenient For Patients Patients will find WhatsApp a comfortable and convenient communication medium because many of them already use it in their daily lives. By leveraging WhatsApp, dental practices interact with patients wherever they are, reducing communication barriers and...

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### WhatsApp Salesforce Integration Using ControlHippo

> Transform your business with WhatsApp Salesforce integration via ControlHippo. Seamlessly connect platforms, streamline communication, and boost productivity.

- Published: 2024-04-11
- Modified: 2024-05-09
- URL: https://controlhippo.com/blog/integration/whatsapp-salesforce-integration/
- Categories: Integration

The integration of WhatsApp with Salesforce using ControlHippo opens up new opportunities for client engagement and brings along a host of benefits for businesses. This integration simplifies communicating with consumers through centralizing customer interaction management. Companies can create WhatsApp chat experiences while still having direct control over communication via the Salesforce platform. Let’s learn to use WhatsApp Salesforce integration using ControlHippo. How To Integrate WhatsApp With Salesforce? The steps below will help us understand WhatsApp integration with Salesforce using ControlHippo. Step 1: Log in to your ControlHippo account. Step 2: Open the Integration page from the side menu. Step 3: Click on the "Integrate" button of Salesforce. Step 4: A pop-up box will appear. Enter your Salesforce account URL. (You will find the URL in the profile section of your Salesforce account. ) Step 5: Enter the URL in the input field of the pop-up. Step 6: Click on the "Add to Salesforce" button. Step 7: Your integration with Salesforce is complete. Step 8: You can now open the chat list page and start a conversation with your contacts. Step 9: Open your Salesforce account and go to the lead section. You will see that the lead of that contact has been made. Step 10: Click on the lead to open it. The message activity has been synced for that contact, as you can see in the activity. What Are The Key Benefits of WhatsApp Salesforce Integration? WhatsApp Salesforce integration has multiple benefits and opens up new business possibilities for...

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### Top 10 WhatsApp Healthcare Use Cases: A Complete Guide

> Explore the top 10 WhatsApp healthcare use cases in this guide. Learn how WhatsApp improves patient care and medical communication.

- Published: 2024-04-09
- Modified: 2025-05-22
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-healthcare-use-cases/
- Categories: WhatsApp

WhatsApp is now not limited only to personal communication; it has also become a vital tool for a range of industries, including the healthcare sector. With its widespread availability, a massive user base of 2. 8 billion people, and a user-friendly interface, healthcare professionals are leveraging WhatsApp for various practical purposes. In this article, we explore 10 practical use cases of WhatsApp in healthcare, highlighting how it facilitates patient-doctor communication, medical consultation, appointment scheduling, and more. 10 Best WhatsApp Use Cases For The Healthcare Industry The following are the top WhatsApp healthcare use cases. Let's take a closer look at each one to better understand them. Use Case #1: Appointment Reminders and Scheduling One of the major WhatsApp healthcare use cases is appointment reminders and scheduling. Using WhatsApp, healthcare providers can easily send reminders about appointments and help patients schedule them on time. This helps reduce the number of missed appointments and makes patients feel happy with the service they receive. Moreover, patients can receive reminders about their appointments, change them if needed, and even get directions to the clinic or hospital through automated messages or personal chats. Overall, by using WhatsApp for appointments, healthcare places can make their work smoother, use their resources better, and make sure patients have a great experience. Use Case #2: Health Tips and Advice The next notable WhatsApp business use case for the healthcare industry is to share important health information and advice with their patients. Using features like WhatsApp broadcast list broadcast lists...

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### WhatsApp For Fashion & Apparel Brands: A Complete Guide

> Explore the potential of WhatsApp for fashion. Learn engagement tactics, customer care strategies, content creation, and sales optimization.

- Published: 2024-04-03
- Modified: 2025-03-23
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-for-fashion/
- Categories: WhatsApp

WhatsApp has emerged as one of the most popular communication channels, not just for personal use but also for businesses of all scales and sizes, thanks to its user-friendly features, cost-effectiveness, and usability. According to a survey, over 50 million businesses are actively using WhatsApp Business. However, despite the increasing adoption of WhatsApp Business by businesses, many are still unaware of how to maximize its potential. In this blog, we will discuss WhatsApp for fashion, exploring how apparel businesses can effectively leverage it for their operations. How to Use WhatsApp For Fashion? Here are five effective ways to utilize WhatsApp for clothing business: A. Direct Customer Communication The first way to use WhatsApp Business in the fashion industry is by establishing direct communication channels with customers. Share product updates, answer queries, and provide personalized styling tips through WhatsApp chats. This direct interaction enhances customer engagement and fosters brand loyalty. B. Order Placement and Tracking The next major advantage of using WhatsApp for fashion is streamlining the order placement and tracking process. Allow customers to place orders conveniently via WhatsApp, and keep them informed about order status and delivery updates. This efficient communication ensures a smooth shopping experience– ultimately leading to increased customer satisfaction. C. Virtual Styling Sessions Another innovative way to utilize WhatsApp for clothing business is by offering virtual styling sessions to customers. Schedule one-on-one or group video calls to provide personalized styling advice, recommend outfit combinations, and showcase new arrivals. This interactive approach enhances customer experience and encourages...

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### WhatsApp for Employee Communication: Pros and Cons

> Use WhatsApp for seamless employee communication and a better user experience. Find out the pros and cons of using WhatsApp for business communication.

- Published: 2024-04-02
- Modified: 2025-03-24
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-for-employee-communication/
- Categories: WhatsApp

Instant messaging platforms have revolutionized the way businesses communicate internally. With 2 billion monthly active users, WhatsApp appears to be one of the easiest ways to communicate with colleagues, family members, and friends. Utilizing WhatsApp for internal communication will enhance your everyday operations and productivity more effectively; however, with the risk of security and compliance issues at stake. Read on to learn how WhatsApp for employee communication is advantageous for businesses and some of its limitations. What is WhatsApp for Employee Communication? WhatsApp for employee communication is a messaging service that allows organizations to communicate with each other easily. WhatsApp for business communication provides real-time messaging, file sharing, and group communication, enabling collaboration and information exchange within the company. Also Explore: Advantages of WhatsApp Team Inbox by Sales Team Pros Of Using WhatsApp For Employee Communication WhatsApp offers a variety of features that can be useful for connecting with other people without any subscription cost. Let us look at some of the benefits of using WhatsApp to communicate within the organization. 1. Instant Communication Employees can interact with each other instantly by exchanging messages on WhatsApp, which accelerates both problem-solving and company communication. WhatsApp is helpful when you are engaged in constant communication with your team about shifting schedules and workloads and sharing documents, as it is easier to create a group or send individual messages. 2. Product Portfolio Another benefit of using a business profile on WhatsApp is that you can add a product portfolio with up to 30...

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### WhatsApp Bitrix24 Integration Using ControlHippo

> Witness business growth with WhatsApp Bitrix24 integration using ControlHippo. Streamline communication, boost efficiency, and improve business workflow today!

- Published: 2024-03-29
- Modified: 2024-04-23
- URL: https://controlhippo.com/blog/integration/whatsapp-bitrix24-integration/
- Categories: Integration

WhatsApp is the most popular messaging platform for personal and business use with over 2 billion monthly active users globally. Integrating WhatsApp into a CRM system will undoubtedly improve business efficiency. WhatsApp Bitrix24 integration using ControlHippo allows employees to promote business growth. ControlHippo is a WhatsApp team inbox that empowers sales and support teams to enhance customer experience and streamline operations. Bitrix24 is a free team collaboration tool that improves productivity while providing organizations with a practical online management solution. Let’s see how we can integrate WhatsApp with Bitrix24 using ControlHippo. How To Integrate WhatsApp with Bitrix24? Let’s take a look at the steps that’ll help us with WhatsApp integration with Bitrix24 using ControlHippo. Step 1: Log in to your ControlHippo account. Step 2: Click on the integration option from the side menu. Step 3: Click on the integrated button of Bitrix24. Step 4: A pop-up box will appear. Provide your Bitirx24 domain URL. If you have already logged in to your Bitrix24 account, ControlHippo will directly integrate with the existing account. Step 5: Click on the Add to Bitrix24 button to complete the integration. After Clicking on Add to Bitrix24, Your Bitrix24 account will be integrated with ControlHippo. Step 6: Go to the chat page and start a conversation with your contacts. Step 7: Open your Bitrix24 account to see whether your team has made a deal. You can check that in the deal section of Bitrix24. Key Benefits of WhatsApp Bitrix24 Integration Using ControlHippo? Considering the popularity and...

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### WhatsApp Business for Restaurants: A Complete Guide (2024)

> When used correctly, WhatsApp for restaurants can optimize efficiency, streamline order management, and enhance customer experience.

- Published: 2024-03-28
- Modified: 2024-11-29
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-for-restaurants/
- Categories: WhatsApp

Restaurants today face the persistent challenge of delivering exceptional customer service while managing operations efficiently. Amidst the constant influx of customer inquiries, reservations, and order management, maintaining a seamless communication channel can be daunting. However, the WhatsApp Business platform emerges as a powerful solution, offering a comprehensive platform to streamline these crucial aspects of the restaurant business. WhatsApp has a 98% open rate, the highest among all the marketing channels. But how do you use WhatsApp for restaurants? We’ll discuss this and also look at the best way to use WhatsApp Business for your restaurant. Let’s get started! What Is WhatsApp Business for Restaurants? WhatsApp Business app is designed to help food merchants market, sell, and connect with their customers effortlessly. For restaurants, WhatsApp Business account serves as an all-in-one communication hub, allowing you to manage customer interactions, bookings, orders, and even marketing campaigns from a single platform. With WhatsApp Business, restaurants can establish a direct and personal line of communication with their customers. Clients can easily message the restaurant for inquiries, reservations, or placing orders, and restaurants can respond promptly, fostering a seamless and engaging experience. One significant benefit of WhatsApp Business is its extensive user base and established familiarity among individuals. Boasting over two billion active users globally, it's likely that your clientele already use WhatsApp for their personal messaging requirements. This means you can meet your customers where they are, eliminating the need for them to download additional apps. Check Out : 25+ WhatsApp Business Greeting Messages...

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### 9 Types of Customers and Strategies to Delight Them

> Learn 9 different types of customers you can encounter in your business. Understand their requirements and create a strategy to handle them efficiently.

- Published: 2024-03-26
- Modified: 2025-03-20
- URL: https://controlhippo.com/blog/ai/types-of-customers/
- Categories: AI Cusotmer Service

In any business, understanding the various types of customers and knowing how to effectively deal with them is crucial for success. Customers come with diverse personalities, needs, and expectations, which require different approaches to ensure satisfaction and loyalty. About 66% of customers expect companies to understand their needs. Hence, in this blog, we will explore the different types of business customers and provide strategies on how to handle them professionally. 9 Different Types of Customers Every customer has a unique requirement and preference, so it’s crucial to cater to them accordingly. Below we have listed 9 types of customers in marketing, their requirements, and the strategy to deal with them. 1. New Customers New customers are the type of business customers who have recently started engaging with your business. They may be curious about your products or services and are evaluating whether to continue their relationship with your brand. It's essential to make a positive first impression on new customers to encourage repeat business and referrals. Strategy: Provide top notch customer service by being attentive, informative, and responsive to their inquiries. Offer personalized recommendations based on their needs and preferences. Follow up with them to ensure their satisfaction and address any concerns promptly. Check Out : Omnichannel Messaging Inbox Platform 2. Potential Customers Potential customers are individuals or businesses who have shown interest in your offerings but haven't made a purchase yet. They may be comparing your products/services with competitors or waiting for the right opportunity to buy. Capturing potential...

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### 13 WhatsApp Business Description Examples

> Craft compelling WhatsApp Business descriptions to attract customers and stand out. Get inspired by diverse examples and learn why a good description is key.

- Published: 2024-03-21
- Modified: 2024-07-14
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-business-description-examples/
- Categories: WhatsApp

Crafting effective WhatsApp Business descriptions is crucial for making a strong impact and attracting customers, especially with over 1 billion daily messages on WhatsApp. These descriptions act as a snapshot of your brand, conveying values, products, and services succinctly. They create a positive first impression, set accurate expectations, improve search visibility, encourage engagement, and differentiate your business from competitors. Compelling descriptions enhance your online presence, connect with your target audience effectively, and lead to increased sales and customer satisfaction. What Is a WhatsApp Business Description? A WhatsApp Business description is a concise and compelling overview of your business that appears on your WhatsApp Business address. It encapsulates your brand's identity, unique selling points, products or services offered, and key contact information. It serves as the best description for WhatsApp because it provides potential customers with a quick understanding of what your business is about, sets expectations, and encourages engagement. An expertly crafted description not only demonstrates your professionalism but also fosters trust and leads to increased conversions. It's an essential tool for establishing a strong online presence and making a positive impression on customers. Also check out : How To Create Whatsapp Business Account? (In Minutes! ) Why Is It Necessary to Use a Good Description for WhatsApp Business? Using good WhatsApp description ideas is essential because they create a positive first impression, convey your brand's identity and offerings clearly, and encourage customer engagement, ultimately leading to increased sales and customer satisfaction. 1. First Impression Using a good description for...

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### Top 12 Customer Messaging Platforms for Teams

> Looking to streamline interactions and enhance customer engagement? A customer messaging platform can help. Discover the best customer messaging tools here!

- Published: 2024-03-19
- Modified: 2025-05-22
- URL: https://controlhippo.com/blog/omnichannel/customer-messaging-platforms/
- Categories: Omnichannel

Want to provide contextual, personalized, and timely responses to customer queries across all channels? Customer messaging platforms can help you achieve that without overhiring or burdening agents. Text Messaging communication boasts a 98% open rate, coupled with a substantially high engagement rate, and we cannot afford to overlook this opportunity. That’s why we have curated this blog on the 10 best customer messaging tools with features, advantages and disadvantages, and pricing. What are Customer Messaging Platforms? Customer messaging platforms are specialized software that help businesses interact with their customers through multiple messaging channels, such as live chat, SMS, and social media, all within a unified interface. Such platforms not only centralize customer communications but also integrate with sales, customer success, and support teams. By utilizing customer messaging tools, you can easily deliver quick and personalized customer support, ensuring cohesive management of customer interactions and relationships. Top 12 Customer Messaging Platforms to Consider in 2024 The market is saturated with customer messaging tools, but only a few truly have the potential to enhance customer experience. In this section, we’ve examined such platforms in depth. 1. ControlHippo ControlHippo is the best customer messaging platform that enables large-scale personalized customer interactions over multiple channels. With this platform, you can engage with your customers on WhatsApp, Messenger, Email, Instagram, and more from one place. Features Assign chat Resolve/unresolved chat Bulk messaging Workflow automation Automated message sequence Third-party integrations Pricing Free Trial: 10 days Bronze: $20 Per user/month billed annually Silver: $28 Per user/month billed...

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### How to Create a WhatsApp Link(wa.me) For My Number for Free?

> Learn how to create a WhatsApp link to simplify communication. Share your link, enable instant chats, and connect effortlessly with customers or contacts.

- Published: 2024-03-14
- Modified: 2025-03-21
- URL: https://controlhippo.com/blog/whatsapp/create-link-whatsapp-number/
- Categories: WhatsApp

It is important for marketers to provide their clients with maximum ease of use of business tools. WhatsApp is one such tool that marketers can leverage to improve business efficiency. WhatsApp's importance can be understood by its reach to the masses, as there are about 2 billion active users worldwide using this platform. Here, marketers can leverage the platform by creating a WhatsApp link that makes it easier for customers or friends to reach out to you directly. This will help them avoid to hassle of saving their number or email ID. This guide will help you learn all about creating WhatsApp links and how it can help your business. What is a WhatsApp Link (To Chat)? A WhatsApp link, essentially a URL, streamlines communication by directly opening a chat window with a designated phone number in WhatsApp upon clicking. This convenience eliminates the manual process of contact addition, offering a seamless way to initiate conversations and enhance interaction efficiency. 3 Types of WhatsApp Links and How to Create Them There are multiple ways to create a WhatsApp link based on your use case. Here is a detailed explanation for creating a WhatsApp number link. 1. Direct Link This type of link enables users to message someone on WhatsApp directly without the necessity of saving their phone number. The format for creating a direct link is as follows: https://wa. me/your-phone-number-in-international-format For instance, to generate a click-to-chat link for a United States phone number, your link should appear like: https://wa. me/14155555555...

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### How to Use WhatsApp Multiple Devices for One Account?

> Use WhatsApp on multiple devices without issues! Follow our step-by-step guide to sync your chats seamlessly across all your phones.

- Published: 2024-03-12
- Modified: 2025-04-10
- URL: https://controlhippo.com/blog/whatsapp/use-one-whatsapp-multiple-phones/
- Categories: WhatsApp

WhatsApp has significantly evolved to accommodate the needs of its vast user base, with around 2. 78 billion unique users worldwide as of June 2023. A standout feature in its series of advancements is the WhatsApp Companion Mode. It greatly enhances user flexibility and connectivity by enabling a single WhatsApp account to be used on multiple phones. This brief guide will explore WhatsApp Multiple Devices through Companion Mode, detail the process of linking a single account to various devices, highlight the limitations of officially using this feature, and introduce an alternative via ControlHippo. WhatsApp's continuous updates underscore its commitment to remaining an indispensable communication tool worldwide. What is WhatsApp Companion Mode? To understand how to use one WhatsApp account on two phones, you need to first learn about WhatsApp Companion mode. It allows users to link multiple WhatsApp accounts together, enabling them to use the same account on multiple devices simultaneously. This functionality extends beyond the previously available option to use WhatsApp on desktops or tablets, marking a significant leap towards flexible user access across different hardware. 4 Simple Steps to Use WhatsApp on Multiple Devices To understand how to use WhatsApp on two phones with the same number, leverage the WhatsApp Companion Mode feature. This feature allows you to link and sync your account across various devices seamlessly. Step 1: Open WhatsApp on your main device. Tap the three dots at the top right corner (Android) or the settings tab (iOS) to navigate to the settings menu. Step 2:...

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### How to Create a WhatsApp Broadcast List?

> Discover how to use WhatsApp Broadcast Lists for bulk messaging, improved engagement, and better communication with ControlHippo's guide.

- Published: 2024-03-07
- Modified: 2025-04-10
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-broadcast-list/
- Categories: WhatsApp

Effective communication is key for businesses and individuals alike. WhatsApp Broadcast offers a convenient solution for sending messages to multiple contacts at once without the need for a group chat. This feature is especially beneficial for businesses looking to reach their customers with important updates, promotions, or announcements. This is even more crucial as an average WhatsApp user spends 33. 5 minutes per day on the app. And this could be leveraged by sending effective broadcast messages. In this blog post, we will look into the details of WhatsApp Broadcast, including how to create a broadcast list and the features of the WhatsApp Business app that enhance this messaging tool. What is WhatsApp Broadcast? WhatsApp Broadcast is a feature that allows you to send messages to multiple contacts simultaneously without creating a group. It's a one-to-many communication tool that enables businesses and individuals to send updates, promotions, or important information to a large audience while maintaining the privacy of individual recipients. How to Create a WhatsApp Broadcast List in 7 Easy Steps Below we have provided a step-by-step process for creating a broadcast list on WhatsApp - Step 1 - Download and Install WhatsApp Business App: If you haven't already, download and install the WhatsApp Business app from the App Store (iOS) or Google Play Store (Android). Step 2 - Open WhatsApp Business App: Open the app and complete the setup process by verifying your phone number. Step 3 - Access Broadcast List Feature: Tap on the three dots in...

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### What is Omnichannel Marketing? Importance, Benefits, And Examples

> Learn about omnichannel marketing, its importance, ways to build your omnichannel marketing strategy, and omnichannel examples.

- Published: 2024-03-05
- Modified: 2025-04-30
- URL: https://controlhippo.com/blog/omnichannel/omnichannel-marketing/
- Categories: Omnichannel

How do we maintain loyal customers today? One of the factors in doing so would be the seamless movement from digital channels to physical stores. That’s the gist of omnichannel marketing! It is about creating a consistent experience for customers as they interact with a brand across multiple platforms. Whether customers visit a brick-and-mortar store, browse a website, or use a mobile app, the goal for them is to feel that they are engaging with the same brand. The essence of omnichannel marketing is to make the customer journey as effortless and connected as possible. We’ll now understand omnichannel marketing in this detailed blog. The Benefits of Using An Omnichannel Approach Omnichannel marketing is indeed a huge plus for a business. Here is how it shall help upgrade a brand's status for its prospering: 1. Better User Experience The main reason for adopting omnichannel marketing is to improve the customer experience. Today, customers want to switch seamlessly from one platform to the other. Examples might include visiting a mobile site, making a purchase on a computer, and having the products delivered to the nearest retail store. The transitions in omnichannel marketing are simple, allowing the customer to enjoy an experience tailor-made to meet their taste and preferences. The omnichannel strategy facilitates better, cohesive experiences. Thus, businesses can deliver an enjoyable and integrated customer journey, enhancing customer satisfaction, loyalty, and repeat sales. 2. Consistent Brand Identity Branding needs to be well-coordinated to allow customers to easily recognize and trust the business...

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### Why Your Sales Team Needs WhatsApp Team Inbox?

> Discover the key advantages of using a WhatsApp team inbox for sales teams, enhances communication to increased productivity.

- Published: 2024-03-01
- Modified: 2025-03-24
- URL: https://controlhippo.com/blog/whatsapp/advantages-of-whatsapp-team-inbox-for-sales-team/
- Categories: WhatsApp

Ever feel like your sales team is juggling too many conversations at once? You're not alone. Recent studies show that 65% of customers expect a response immediately when they contact a business via messaging apps like WhatsApp. With such high expectations, it can be tough for your team to keep up. That’s where the WhatsApp Team Inbox comes in. It’s a revolutionary tool for teams aiming to handle customer messages more effectively. In this blog, we’ll explore the key advantages of WhatsApp Team Inbox that can be a lifesaver for your sales team. So, let’s dive in! What is WhatsApp Team Inbox? WhatsApp Team Inbox is a collaborative platform that enables multiple team members to manage and reply to customer messages from a single WhatsApp account. Rather than each member handling individual conversations separately, the WhatsApp Team Inbox consolidates all interactions into one unified space. This approach ensures that every message is addressed, providing customers with a seamless and consistent experience. By allowing multiple users to access and reply, the WhatsApp business team shared inbox simplifies teamwork. It reduces response times and enables more effective management of customer queries and sales leads. Advantages of WhatsApp Team Inbox Adopting a WhatsApp Team Inbox for your sales team brings numerous benefits, greatly improving communication, collaboration, and overall efficiency. Here’s a detailed look at the advantages of whatsapp team inbox: 1. Unified Communication Streamlining Across Sales Teams A WhatsApp Team Inbox centralizes your sales team’s communications in one unified location. Instead of separate...

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### How to Integrate HubSpot with Telegram Using ControlHippo?

> Learn Telegram HubSpot integration via ControlHippo for seamless communication, discover key benefits, and set up automation for enhanced efficiency.

- Published: 2024-02-29
- Modified: 2024-08-28
- URL: https://controlhippo.com/blog/integration/telegram-hubspot-integration/
- Categories: Integration, Telegram

Integrating HubSpot with Telegram via ControlHippo offers a unique opportunity to revolutionize your customer engagement. In fact, within the first year of utilizing HubSpot's Sales Hub, 90% of customers report experiencing a positive return on investment. This powerful combination enhances your CRM capabilities by leveraging Telegram's instant messaging for more personalized and timely interactions, aligning with the proven success rates of HubSpot's solutions. In this guide, we'll walk you through the process of connecting HubSpot with Telegram inbox using ControlHippo. Steps to Integrate HubSpot with Telegram Using ControlHippo Below is the procedure for connecting HubSpot with Telegram through ControlHippo, a platform designed for such integrations. This integration aims to enhance integration and operational efficiency. Step 1: Log in to the ControlHippo Account. Step 2: Select the Telegram channel. Step 3: Enter your mobile number, and you will receive it on your Telegram application. Step 4: Enter the OTP, and that’s it. Your Telegram is linked with ControlHippo. Step 5: To integrate HubSpot, open the Integration page in the ControlHippo. Step 6: Click on the integrate button under HubSpot. Step 7: A pop-up box will appear. Click on the Add to HubSpot button. Step 8: It will direct you to the HubSpot login page, login into HubSpot with your HubSpot account credentials. Step 9: A new page will appear where you can choose the HubSpot account and click on the button. Step 10: After clicking the button, you will be redirected to the ControlHippo Integration page. Refresh the page if you...

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### How to Unban Telegram Number? [With Different Methods]

> Learn how to unban your Telegram phone number with our guide, including reasons for bans and steps to remove ban. Get your account back fast.

- Published: 2024-02-27
- Modified: 2025-05-21
- URL: https://controlhippo.com/blog/telegram/unban-telegram-number/
- Categories: Telegram

Telegram's popularity has soared in the United States, with the app being downloaded 21. 12 million times. This surge in users underscores the importance of understanding how to navigate the platform's policies, particularly for those who might find their numbers banned. To unban a Telegram number, users must reach out to the Telegram support team. This involves providing a detailed explanation of any misunderstanding or mistake and formally requesting to unban telegram account. This blog comprehends the measures through which you can unban your account suspension and also covers other issues relating to the unbanning of a telegram account. Why do Telegram Accounts Get Banned? Telegram accounts can get banned for violating the app's terms of service, including spamming, sharing illegal content, or engaging in malicious activities. 1. Spamming Telegram rigorously combats spam by enforcing immediate restrictions on accounts that send unsolicited bulk messages. This policy aims to uphold the quality of user experience and ensure that communication remains genuine and spam-free. Accounts flagged for spamming are often suspended or banned to protect users from disruptive and unwanted content. You May Also Read : Telegram Broadcast: How to Use Telegram Bulk Messages? 2. Sharing Illegal Content Telegram strictly bans accounts engaging in the distribution of copyrighted or otherwise illegal content, including unauthorized sharing of files, links, or media, in violation of intellectual property laws. This enforcement is vital for Telegram to remain within legal limits and uphold a lawful content-sharing ecosystem. For individuals facing such bans, initiating an appeal to...

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### How to Integrate ZOHO crm with Telegram Using ControlHippo?

> Learn about Telegram ZOHO CRM integration using ControlHippo for streamlined communication, enhanced collaboration, and productivity across diverse markets.

- Published: 2024-02-23
- Modified: 2025-01-22
- URL: https://controlhippo.com/blog/integration/telegram-zoho-integration/
- Categories: Integration

Telegram ZOHO CRM integration helps your business streamline communication and efficient workflow management. It is especially crucial for the diverse user base of ZOHO, of which 27. 10% are in the United States and 14. 30% are in India. Zoho and Telegram integration leverages Telegram's user-friendly messaging platform alongside ZOHO's comprehensive business tools, significantly enhancing team collaboration and customer interaction across these major markets. By bridging these platforms, businesses unlock advanced automation capabilities, ensuring teams stay connected and productive, irrespective of their geographical location. Read this blog to understand the seamless integration process and discover how to make your business operations more effective. Steps for Telegram Integration With Zoho CRM This section will help you learn about ZOHO CRM Telegram integration using ControlHippo to enhance communication and streamline workflow processes. Step 1: Log in to the ControlHippo Account. Step 2: Select the Telegram channel. Step 3: Enter your mobile number, and you will receive it on your Telegram application. Step 4: Enter the OTP, and that’s it. Your Telegram is linked with ControlHippo, and you will be directed to the chat list page Step 5: Click on the Integration page option from the side menu. Step 6: The Integration page will be opened. Now click on the Integrate button of Zoho. Step 7: Upon clicking the connect button, a pop-up box will appear, guiding you to the Zoho login page for authentication. Step 8: Enter your Zoho account credentials and log in to your account. Step 9: Click on the...

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### Best 25 WhatsApp Business Greeting Messages Examples

> First impressions matter! Find out how WhatsApp Business greetings message can boost your brand image and grab 26 message templates to get started.

- Published: 2024-02-22
- Modified: 2024-12-07
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-business-greeting-message/
- Categories: WhatsApp

In a competitive and customer-centric industry, businesses are constantly seeking innovative ways to connect with their audience. One such platform is WhatsApp Business, which has revolutionized the way businesses communicate with customers. In fact, WhatsApp business speeds up customer service by 225%, resulting in more conversions and quick query resolution. In this blog, we delve into the world of WhatsApp Business Greeting Messages, exploring what they are, why they are essential for businesses, and how to create the best greeting message for WhatsApp. What Is a WhatsApp Business Greeting Message? A WhatsApp Business Greeting Message serves as the initial point of contact between a company and its customers. It's a brief, customized message that is automatically sent to anyone who initiates a chat with the business on WhatsApp. This message typically includes a warm welcome, a brief introduction to the business, and information on how the customer can proceed with their inquiry or request. The goal is to provide a friendly and professional introduction that sets the tone for further interactions. Why Use a Greeting Message for WhatsApp Business? Greeting messages can have a significant impact on your customer engagement, and here’s why you need to use a business introduction message on WhatsApp - Must Read : Effortless CRM WhatsApp Integration to Sync Your Team Conversations 11 Easy Steps to create WhatsApp Business Greeting Messages WhatsApp Business offers a convenient feature that allows you to set up automated greeting messages to welcome customers who message your business for the first...

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### How to Backup Your Telegram Messages?

> Learn how to backup & restore Telegram chats and messages to safeguard your digital conversations against data loss. Know about ways and limits for chat backup.

- Published: 2024-02-20
- Modified: 2025-06-10
- URL: https://controlhippo.com/blog/telegram/backup-telegram-chat/
- Categories: Telegram

Telegram has become one of the most popular ones out there. In fact, it's one of the very best in fast and secure messaging. But what happens if you lose important conversations or media due to accidental deletion? Many users struggle with the fact that Telegram cannot easily offer a solution for backing up chats, especially for mobile. Here, without a personal backup, you are at risk of losing important information or contacts forever. In this blog, we'll show you how to easily backup Telegram messages and protect important conversations. Why Can’t Mobile Users Backup Telegram Chat & Data? Ever felt that sinking feeling when you realize you might lose important Telegram chats? Unfortunately, mobile users face this problem head-on when it comes to their Telegram conversations. Here’s why: Cloud-based Storage: Telegram automatically stores all your messages on its cloud servers. This means everything is synced across your devices, but it also removes the option for manual backups on mobile. No Local Backups: Unlike some other apps, Telegram doesn’t allow mobile users to create local backup files. Everything is stored remotely on Telegram’s servers, leaving no room for a traditional backup option. Limited Export Options: On mobile, you can’t export chats or media directly. Users on a desktop may have an easy time backing up Telegram data, but mobile users are stuck with no easy way out. Android users, in particular, find it heaven to back up Telegram chats as no built-in facilities to create local backups exist, and the...

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### Why Omnichannel Communication is Important and How to Implement It

> Read our blog to understand the meaning and importance of omnichannel communication strategy and ways to execute it with examples.

- Published: 2024-02-15
- Modified: 2025-02-05
- URL: https://controlhippo.com/blog/omnichannel/omnichannel-communication/
- Categories: Omnichannel

Communication plays a pivotal role in determining the success of any enterprise. One of the emerging trends that has gained immense significance is omnichannel communication. Also, using three or more communication channels can earn a 287% higher purchase rate. This innovative strategy has proven to be a game-changer, enabling businesses to connect with their audience seamlessly across various channels. In this blog post, we will explore the concept of omnichannel communication and explore why it has become a crucial component for the success of modern businesses. What Is Omnichannel Communication? Omnichannel communication refers to a holistic approach that integrates multiple communication channels to create a unified and seamless experience for customers. Unlike multichannel communication, where each channel operates in isolation, omnichannel ensures a cohesive and consistent user experience across all touchpoints, be it online or offline. These channels include but are not limited to email, social media, chat, phone, and in-person interactions. Advantages of Omnichannel Communication Strategy Adopting an omnichannel communication for omnichannel marketing strategy has become more than just a trend; it's a critical component for success. Let's explore in detail why an omnichannel communication strategy is indispensable for the growth and sustainability of businesses. 1. Customer Expectations and Engagement Today's consumers are more connected than ever, using a multitude of channels for communication. Whether through social media, email, chat, or in-person interactions, customers expect a consistent and cohesive experience. An omnichannel communication strategy acknowledges this reality and ensures that businesses are present and engaged across all platforms, using...

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### How to Integrate Slack with Telegram Using ControlHippo?

> Integrate Slack with Telegram via ControlHippo for seamless communication. Streamline workflows, centralize notifications, and enhance collaboration.

- Published: 2024-02-13
- Modified: 2025-02-27
- URL: https://controlhippo.com/blog/integration/slack-telegram-integration/
- Categories: Integration

Slack, the go-to platform for business communication, not only streamlined collaboration and boosted productivity but also impressively generated $1. 5 billion in revenue in 2022, as reported by Salesforce. With its structured channels for discussions, private messaging for sensitive chats, and seamless file-sharing. Slack is truly essential for coordinating efforts and centralizing communications. By leveraging ControlHippo for a "Slack Telegram integration," the barriers between Slack and Telegram vanish, allowing for effortless message forwarding and ensuring teams remain interconnected and agile. This integration is a game-changer, significantly elevating communication efficiency and teamwork. Steps to Integrate Slack with Telegram Using ControlHippo Here is the process to integrate Telegram and ControlHippo followed by the Slack and Telagram integration. This will simplify your communication pathways and boost collaboration for improved business performance. Step 1: Log in to the ControlHippo Account. Step 2: Select the Telegram channel Step 3: Enter your mobile number, and you will receive it on your Telegram application. Step 4: Enter the OTP, and that’s it. Your Telegram is linked with ControlHippo. Step 5: To integrate Slack, open the Integration page in the ControlHippo. Step 6: Click on the Slack integrate button. Step 7: A pop-up box will appear. Click on the Add to Slack button. Step 8: A new page will open where you need to add your workspace name. Step 9: Next, a new page will appear, prompting you to choose a channel or thread/user in Slack where you wish to synchronize your activity. Choose the "general" channel and...

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### WhatsApp Marketing: Quick Guide for Businesses

> Explore key WhatsApp marketing strategies and benefits to boost customer engagement and drive growth. Read our guide now.

- Published: 2024-02-08
- Modified: 2025-03-23
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-marketing/
- Categories: WhatsApp

In today's time, where communication is instant, businesses are constantly seeking innovative ways to reach their target audience. Among the plethora of digital marketing channels available, WhatsApp has emerged as a powerful platform for businesses to connect with customers in a direct and personal manner. In fact, 54% of users prefer WhatsApp for receiving marketing communications. WhatsApp Marketing, as it's commonly known, leverages the popularity and accessibility of the messaging app to engage customers, promote products or services, and build brand loyalty. What is WhatsApp Marketing? WhatsApp Marketing refers to the use of WhatsApp messaging platforms for promotional activities and customer engagement. Various free and paid WhatsApp marketing Platform are available in the market. With over two billion monthly active users worldwide, WhatsApp offers businesses a vast potential audience. Unlike traditional advertising channels, WhatsApp provides a more intimate and personalized means of communication, allowing businesses to establish direct connections with customers. Top 10 WhatsApp Marketing Strategies With the widespread popularity and accessibility of WhatsApp, it offers unique opportunities for marketing and customer communication. Let’s explore the top 10 WhatsApp marketing strategies that businesses can implement to drive success and growth. 1. Create a Business Profile Setting up a dedicated business profile on WhatsApp is essential for establishing credibility and providing essential information to customers. Ensure that your profile includes details such as business hours, location, contact information, and a brief overview of your products or services. Business Name: Ensure your business name is clear, concise, and accurately reflects your brand...

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### How to Integrate Pipedrive with Telegram Using ControlHippo?

> Learn how to integrate Telegram with Pipedrive using ControlHippo, explore its benefits, and understand the steps to set up Telegram integration

- Published: 2024-02-07
- Modified: 2025-01-22
- URL: https://controlhippo.com/blog/integration/integrate-pipedrive-with-telegram/
- Categories: Integration

With the rise of messaging apps like Telegram and CRM platforms like Pipedrive, businesses have more tools than ever to manage their sales pipeline efficiently. In fact, 56% of businesses mentioned CRM helped streamline operations. Therefore, integrating Telegram with Pipedrive CRM can revolutionize your sales process, enabling seamless communication and enhanced productivity. In this blog post, we'll explore the benefits of integrating Telegram with Pipedrive and provide a step-by-step guide to set it up using ControlHippo. How to integrate Telegram with Pipedrive? Wondering how you can implement Pipedrive Telegram integration? We’ve listed the complete steps explaining the process for better management. Step 1: Sign in to your ControlHippo account. Step 2: Navigate to the Integration page within ControlHippo. Step 3: Locate and click on the "Integrate" button for Pipedrive. Step 4: A pop-up box will appear; click on "Add to Pipedrive" within the pop-up. Step 5: You'll be redirected to the Pipedrive login page. Enter your Pipedrive credentials and log in. Step 6: Click on "Allow and Install" to grant ControlHippo access to your Pipedrive account. Step 7: Once logged in, you'll be directed back to the integration page, indicating that the integration is complete. Step 8: Return to the Chat page in ControlHippo and initiate a conversation with your contacts. Step 9: Check your Pipedrive account's activity section to find a new contact created from the conversation. Click on the contact to view the synced message within Pipedrive. If you prefer to send messages from Pipedrive itself: Access your...

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### Instagram Marketing Strategy Guide: 6 Tips That Actually Work

> Unlock the secrets of a winning Instagram marketing strategy. Learn techniques to grow your audience, increase engagement, and elevate your brand presence.

- Published: 2024-02-02
- Modified: 2025-04-09
- URL: https://controlhippo.com/blog/instagram/instagram-marketing/
- Categories: Instagram

Instagram has emerged as a transformative platform for businesses looking to connect with their audience and build a strong online presence. With its visually appealing platform and diverse user base, Instagram as a marketing tool has become a key strategy for brands across industries. Moreover, it’s predicted that 53. 7% of marketers will use Instagram reels for marketing this year. In this comprehensive guide, we will delve into the realm of Instagram marketing, exploring what it entails and why it has become an indispensable tool for businesses worldwide. What is Instagram Marketing? Instagram marketing refers to the use of the Instagram platform to promote products, services, or brands to a target audience. Unlike traditional advertising methods, Instagram marketing campaign leverages the visual nature of the platform, allowing businesses to create engaging content through images, videos, stories and setup saved reply for Instagram business account. From small businesses to global enterprises, Instagram provides a versatile space for brands to showcase their identity, connect with customers, and drive meaningful engagement. Why Instagram is Good for Marketing? Instagram can bring in massive sales and conversion if implemented the right way. Below are the reasons why Instagram is perfect for marketing. Massive User Base: Instagram has over a billion active users each month, giving users access to a large and varied audience. Companies can make sure that the right people see their content by focusing on niches and demographics. Visual Storytelling: The visual nature of Instagram allows brands to tell their story in a...

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### Telegram Marketing: Key Strategies, Benefits, and Real-World Examples

> Leverage Telegram marketing and advertising to connect with your audience, build engagement, and grow your brand using targeted campaigns and features.

- Published: 2024-01-30
- Modified: 2025-03-26
- URL: https://controlhippo.com/blog/telegram/telegram-marketing/
- Categories: Telegram

Businesses are constantly on the lookout for innovative and efficient ways to connect with their target audience. One platform that has gained significant traction in recent years is Telegram. With its user-friendly interface and robust features, Telegram has become a powerhouse for marketers looking to engage and communicate with their audience effectively. With million of active users on Telegram, it is expected to reach 1 Billion users in 2024, making it one of the most essential platform for marketing. In this blog, we'll explore why Telegram is a valuable tool for marketing and delve into strategies on how to make the most out of Telegram groups and channels. 8 Benefits of Using Telegram for Marketing Telegram has evolved into a multifaceted platform offering a plethora of features that make it an attractive choice for marketers. In this section, we'll explore the reasons why businesses should consider using Telegram inbox as part of their marketing strategy. 1. Large and Diverse User Base Telegram has witnessed exponential growth, amassing millions of active users globally. This diverse user base presents a unique opportunity for businesses to tap into various demographics and markets. Whether you are a local business or an international brand, Telegram provides a platform to engage with a vast and diverse audience. 2. Privacy and Security Features Privacy and security are paramount in today's digital landscape. Telegram has gained a reputation for its commitment to user privacy. The platform employs end-to-end encryption, ensuring that messages and data are secure from unauthorized...

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### How To Integrate WhatsApp With HubSpot using ControlHippo?

> Learn how to integrate WhatsApp with HubSpot using ControlHippo, explore its benefits, and understand the steps to set up HubSpot integration.

- Published: 2024-01-26
- Modified: 2025-01-22
- URL: https://controlhippo.com/blog/integration/whatsapp-hubspot-integration/
- Categories: Integration

Effective communication is paramount for businesses, and combining the power of HubSpot and WhatsApp can be a game-changer. This blog will walk you through the step-by-step process of setting up WhatsApp HubSpot integration with ControlHippo to seamlessly connect these platforms, unlocking a host of benefits. HubSpot has over 100k customers, out of which many use WhatsApp for business communication. Their productivity can be doubled by simply integrating both platforms and syncing the data. Let's dive in and explore how to harness the full potential of WhatsApp and HubSpot integration with ControlHippo. How to Integrate WhatsApp with HubSpot? Syncing WhatsApp with HubSpot is easier than ever using ControlHippo. Below are simple steps that you can follow to ensure WhatsApp HubSpot integration. Step 1 - First, sign in to ControlHippo and go to the ControlHippo Integration page. Step 2 - Click on the integrate button below the HubSpot logo. Step 3 - Click the Add to HubSpot button when a pop-up box appears. Step 4 - It will take you to the HubSpot login page. Enter your HubSpot account credentials to log in. Step 5 - The HubSpot account can be selected on the new page that displays; choose the account after selecting the account. Step 6 - You will be taken to the ControlHippo Integration page after clicking the button. If the integrated text on the button is not visible, try refreshing the page. Step 7 - Start your conversation with customers by going to the chat list page. Step 8...

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### How To Integrate WhatsApp with Monday.com CRM using ControlHippo?

> Learn how to integrate WhatsApp with Monday CRM using ControlHippo for unified communication and optimizing project management.

- Published: 2024-01-25
- Modified: 2024-04-16
- URL: https://controlhippo.com/blog/integration/whatsapp-monday-integration/
- Categories: Integration

Businesses can leverage Monday. com WhatsApp integration to increase conversions as WhatsApp has an open rate, which is 70% higher than email’s. Businesses can enhance collaboration and efficiency in communication by integrating WhatsApp with your Monday. com CRM through ControlHippo. Monday WhatsApp Integration empowers your team to communicate in real time, helping quicker decision-making and improved customer interactions. By bridging the gap between the popular messaging platform and your CRM system, you can ensure that valuable client conversations are seamlessly documented. Follow our simple guide to set up this integration and optimize your project management and customer relationship capabilities to new heights. Steps to Integrate WhatsApp with Monday. com CRM Using ControlHippo You can easily connect WhatsApp with Monday. com CRM using ControlHippo with these simple integration steps. Streamline communication, enhance collaboration, and optimize your workflow effortlessly. Step 1: Log in to your Controlhippo account. Step 2: Click on the integration option from the side menu. Step 3: A Monday. com pop-up will appear. Click on the "Add to Monday" button. Step 4: It will direct you to a new page, where you will need to grant access. Step 5: Now, you will be redirected to the integration page of ControlHippo, where a pop-up will open asking for your board ID. Step 6: Your integration is completed. You can now go to chats and start messaging. Step 7: It takes a minute to sync the activity in monday. com. The activity will be found in the updates section of contact...

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### How To Integrate WhatsApp With Zoho Using ControlHippo?

> Learn how to integrate WhatsApp with Zoho using ControlHippo to unify communication channels and create a streamlined and collaborative workflow.

- Published: 2024-01-23
- Modified: 2025-01-22
- URL: https://controlhippo.com/blog/integration/whatsapp-zoho-integration/
- Categories: Integration

Businesses leveraging WhatsApp not only experience increased customer engagement but also the efficiency of consolidated communication within the Zoho ecosystem. For the 50% of small businesses leveraging WhatsApp, the reported increase in customer engagement signifies a tangible benefit. By bridging the gap between WhatsApp and Zoho, ControlHippo facilitates a streamlined workflow. Zoho and WhatsApp integration through ControlHippo provides a powerful solution for businesses seeking to optimize communication and collaboration. How To Integrate WhatsApp With Zoho Using ControHippo? Connect WhatsApp with Zoho through ControlHippo with our step-by-step integration guide. Streamline your communication channels and optimize collaboration for enhanced business efficiency. Step 1: Log in to ControlHippo. Step 2: Scan the QR code and connect with your WhatsApp account. Step 3: After connecting with your WhatsApp account, you’ll be directed to the chat list page, where you will be able to do all your chats. Step 4: Select the integration page option from the side menu bar. Step 5: You’ll see the integration page, here, select the integrate with Zoho button. Step 6: A pop-up box will appear, select the connect button, which will direct you to the Zoho login page directly. Step 7: Enter your Zoho account credentials and log in to your account. Step 8: To allow ControlHippo access, click on the accept button. Step 9: This will take you back to the ControlHippo integration page. Step 10: Upon opening the dialog box, users can easily customize their integration by selecting specific fields for synchronization. The toggle options for leads...

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### How to Integrate WhatsApp With Pipedrive using ControlHippo?

> Ensure efficient lead management and personalized interactions with WhatsApp Pipedrive integration. Discover the Pipedrive WhatsApp integration steps here.

- Published: 2024-01-19
- Modified: 2025-01-22
- URL: https://controlhippo.com/blog/integration/whatsapp-pipedrive-integration/
- Categories: Integration

Want to centralize customer interactions, maximize lead capture, and strengthen customer relationships effortlessly? WhatsApp Pipedrive integration can help. How? We’ll explore that in this guide. This integration will also help you personalize your business communication. In fact, 80% of customers are likelier to buy from brands offering personalized experiences. Capitalize on this opportunity by implementing WhatsApp Pipedrive integration. Read on to discover the steps involved and the benefits you can expect from this integration. How To Integrate WhatsApp With Pipedrive? Pipedrive WhatsApp integration helps businesses track customer conversations, manage leads, personalize communication, and streamline sales processes well. Doing so significantly enhances customer satisfaction, improves deliverability, boosts conversions, and expands business reach. ? To avail of these benefits, you must know how to integrate WhatsApp Pipedrive. Hence, we have curated this step-by-step process on WhatsApp Pipedrive integration - Step 1: Sign up for ControlHippo by keying in your email ID and new password. Step 2: Navigate through the list displayed on the sidebar of the website and click on the integration option. Step 3: From the list of ControlHippo integrations on the website page, hit the Pipedrive Integrate option. Step 4: Next up in the integration setup, you’ll see a pop-up box appear on the screen with the Add to Pipedrive button. Step 5: As soon as you add Pipedrive, you’ll be redirected to the Pipedrive login page. Quickly and accurately enter your Pipedrive credentials here. Step 6: Now, a list of permissions will appear on your screen, like access to...

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### How To Integrate WhatsApp with Slack using ControlHippo?

> Ensure seamless team collaboration and efficient customer query resolution with WhatsApp Slack integration. Discover the WhatsApp to Slack integration steps here.

- Published: 2024-01-18
- Modified: 2025-01-22
- URL: https://controlhippo.com/blog/integration/whatsapp-slack-integration/
- Categories: Integration

Want your team to collaborate seamlessly on inbound customer queries in a unified workspace? WhatsApp Slack integration via ControlHippo can help. This also enables you to improve response times, which is a major contributor to customer satisfaction. In fact, 46% of customers expect businesses to respond to their queries within 4 hours. To help businesses achieve this and more, we have curated this guide on the step-by-step process and benefits of integrating WhatsApp with Slack. How to Integrate WhatsApp with Slack? Integrating WhatsApp with Slack is a wise choice when dealing with a huge influx of customer inquiries and managing a large team to address them. Why? Because integrating these platforms enables your team to access and work on all WhatsApp queries within a collaborative workspace. This eliminates duplication of responses, unresolved customer issues, time drainage in toggling between multiple windows, and miscommunication between teams. Now that you know why you must turn to WhatsApp to Slack integration, it’s time to discover how to do it effortlessly - Step 1: Create a business account with ControlHippo and log in to it by entering your credentials. Step 2: Find and tap on the integration option from the list displayed on the left side of the ControlHippo website screen. Step 3: Now, all the integrations that ControlHippo offers will show up on your screen. You just have to find and click on the Slack integrate button. Step 4: After selecting Slack integration, a prompt will appear as a part of the integration...

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### WhatsApp Broadcast Vs. Group: How to Choose Between Them?

> Learn the key differences between WhatsApp Broadcast and Groups to choose the best option and navigate both effectively. Read our blog now!

- Published: 2024-01-16
- Modified: 2025-03-05
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-broadcast-vs-group/
- Categories: WhatsApp

It is the era of WhatsApp messaging! This popular app handles a staggering 140 billion messages daily, making it the undisputed champion of mobile communication. WhatsApp has become an indispensable communication tool, connecting us with family, friends, colleagues, and even businesses. But with two powerful communication features—Broadcasts and Groups—the question often arises: which one should you choose? This guide will act as your map, helping you navigate these two message formats and discover the perfect tool for every situation. WhatsApp Broadcast vs. Group: Understanding the Fundamentals Beyond the familiar WhatsApp interface lies a strategic choice: Broadcasts or Groups? Let's first clarify the basics. A WhatsApp Broadcast operates like a one-way street. You send a single message to WhatsApp broadcast list of multiple recipients, but they can only reply to you individually; they can't see each other or interact among themselves. Imagine it as a newsletter you send to a list of subscribers. On the other hand, a WhatsApp Group is a vibrant two-way street. Multiple members can both send messages and receive messages, creating a dynamic conversation space. Think of it as a digital meeting room where everyone can participate, share ideas, and collaborate. So, which one is right for you? WhatsApp Broadcast One-way communication: Perfect for announcements, updates, or sharing info without the reply storm. Privacy: Recipients don't see each other, ideal for sensitive information. Reach limit: Up to 256 people, good for smaller groups or targeted messages. Engagement: Lower, as it's mostly you talking. WhatsApp Group Two-way communication:...

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### How to Get and Use a Virtual WhatsApp Number?

> Connect with stakeholders on WhatsApp without sharing your personal number using virtual WhatsApp number. Discover how to use virtual number for WhatsApp here.

- Published: 2024-01-11
- Modified: 2025-05-13
- URL: https://controlhippo.com/blog/whatsapp/virtual-whatsapp-number/
- Categories: WhatsApp

Want to leverage WhatsApp Business’s security and marketing features but are hesitant to share your personal number with your stakeholders? A virtual WhatsApp number can help. Virtual phone numbers establish local authority, build trust, and display professionalism. This is a lucrative deal for you because 7 out of 10 customers tend to purchase more from trusted brands. But to capitalize on both virtual numbers and WhatsApp Business, you must know how to use virtual WhatsApp numbers for business. We’ll explore that in this guide! What is a Virtual WhatsApp Number? A virtual WhatsApp number is a SIM-free phone number that lets you create a WhatsApp Business account to interact with customers online while keeping your personal number private. These legal numbers aren’t tied to a network or location, and you can use them on any internet-enabled device like a smartphone, laptop, or VoIP phone. The best part? Multiple users can access a shared virtual number on different devices at the same time. It's an ideal solution for businesses to track and manage calls and messages efficiently with one number. Recommended Read: How to Use One Virtual WhatsApp Account on Multiple Devices? Why Use A Free Virtual Phone Number for WhatsApp? The major reason for relying on a free virtual number for WhatsApp is to protect privacy. As your number is not visible, you can avoid several scams and fraudulent calls. Secondly, by linking your business to a WhatsApp account, you can enhance customer experience and deliver personalized customer support. As...

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### Telegram Broadcast: How to Use Telegram Bulk Messages?

> Learn how Telegram broadcast works and how you can use Telegram to send bulk messages. Explore how ControlHippo helps send bulk messages via WhatsApp.

- Published: 2024-01-09
- Modified: 2025-05-06
- URL: https://controlhippo.com/blog/telegram/telegram-broadcast/
- Categories: Telegram

? The ability to convey information efficiently and effectively is crucial, especially when it comes to reaching a broad audience simultaneously. With numerous communication channels available, Telegram Broadcast stands out as a preferred choice for sending bulk messages, as Telegram is among the top 5 downloaded apps. This blog aims to delve into the reasons why Telegram Broadcast is favored and what sets it apart from other traditional channels for bulk messaging. So, let’s dive in. What Makes Telegram Broadcast Different From Other Traditional Channels? Many businesses prefer Telegram for a multitude of factors. Below are the main reasons businesses are switching to Telegram - Cost-Effectiveness - Compared to traditional SMS marketing or other mass communication methods, Telegram Broadcast is often more cost-effective, especially considering its ability to reach a vast audience without incurring additional charges per recipient. Global Reach - Telegram's widespread user base spans across the globe, allowing messages to effortlessly reach an international audience. This global reach makes it an attractive option for businesses and entities targeting diverse demographics. Less Intrusive Nature - Unlike email marketing, where messages might end up in spam folders or be seen as intrusive, Telegram users voluntarily join channels, reducing the likelihood of considering messages as spam. Real-Time Interaction - Telegram facilitates real-time interaction through features like comments, polls, and discussions within channels. This encourages engagement and community-building among the audience. Integration Capabilities - This API allows seamless telegram messaging with various platforms and services, enabling automation and enhancing workflow efficiency for...

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### How to Generate a Telegram QR Code?

> Learn how to Generate a Telegram QR Code and utilize it for business communications. Explore the benefits of QR codes.

- Published: 2024-01-05
- Modified: 2025-03-26
- URL: https://controlhippo.com/blog/telegram/telegram-qr-code/
- Categories: Telegram

? ? In recent years, Quick Response (QR) codes have become an integral part of our digital landscape, simplifying various tasks, including connecting with others on messaging platforms like Telegram. Telegram, one of the most widely used messaging applications globally, has incorporated QR codes as a convenient method to facilitate connections between users. In fact, 59% of erspondents believe that QR codes will become permanent usage method in future. But how does a QR code for Telegram work, and how can one generate their own QR code for Telegram? Let’s explore the process. How Does Telegram QR Code Works? QR codes for Telegram are a convenient way to share contact information or invite people to join a Telegram group or channel. Telegram uses QR codes as a quick and easy method for users to connect without manually entering usernames, phone numbers, or other details. Here's how the QR code for Telegram works: 1. Generating the QR Code When a user wants to share their Telegram information, they can generate a QR code directly within the Telegram app. This can be done for a personal profile, a group, or a channel. To create a QR code, the user navigates to the profile, group, or channel they want to share and accesses the "Share" or "Invite to Group via Link" option. 2. Scanning the QR Code Another user who wants to join the Telegram profile, group, or channel can open their Telegram app. They select the option to "Join a Group" or...

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### CRM with Telegram: The Ultimate Guide

> Understand how CRM with Telegram works and how it can help your business simplify the communication process. Learn how to integrate CRM with Telegram.

- Published: 2024-01-04
- Modified: 2024-11-20
- URL: https://controlhippo.com/blog/telegram/telegram-crm/
- Categories: Telegram

Effective customer engagement and relationship management stand as pivotal factors driving success. As technology continues to evolve, businesses are seeking innovative ways to connect with their customers seamlessly. Telegram is one such platform with over 500 Million monthly Telegram users. Hence, it becomes imperative to connect Telegram with your preferred CRM to create a streamlined process. What Is Telegram CRM? Telegram CRM refers to customer relationship management software or systems that utilize the Telegram messaging platform as a means of communication and interaction with customers. Telegram, a popular messaging app known for its security and features, can be integrated with CRM systems to manage and streamline customer interactions, inquiries, and relationships. How Does Telegram CRM Works? The functionality of Telegram CRM typically involves several key aspects: 1. Integration CRM for telegram systems are designed to integrate with Telegram's API, allowing businesses to send and receive messages, notifications, and updates directly through the Telegram platform. This integration enables seamless communication between the CRM software and the messaging app. 2. Communication Management Telegram CRM systems enable businesses to manage their customer communication efficiently. They can send personalized messages, respond to inquiries, provide customer support, and engage in one-on-one or group conversations with customers, all within the Telegram interface. 3. Automation Automation is a crucial aspect of Telegram CRM. Businesses can automate responses to frequently asked questions, set up auto-replies, schedule messages, and create CRM Telegram bots that can handle initial inquiries or guide customers through certain processes. This automation helps in saving...

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### How to use Telegram for Business: A Complete Guide

> Learn about Telegram Business and ControlHippo integration, ensuring to revolutionize customer communication. Get a step-by-step guide with features & benefits.

- Published: 2024-01-02
- Modified: 2025-03-23
- URL: https://controlhippo.com/blog/telegram/telegram-business/
- Categories: Telegram

Telegram ranks among the top ten social networking sites— its popularity is immense! Telegram business is reshaping the way businesses engage and connect. Offering secure and encrypted messaging, Telegram ensures your communication is confidential. Its flexible channels and groups help teams collaborate seamlessly. Telegram simplifies and enhances various aspects of business operations, like marketing, customer support, and internal team communication. Let’s see how to use telegram for business and utilize its various features and benefits. What Is Telegram Business And When To Use It? Telegram business is a cloud-based messaging and desktop communication platform that offers seamless synchronization. Even though the Telegram business account is quite similar to WhatsApp, it is gaining popularity by emphasizing certain features that attract more users and businesses. The strong focus on privacy makes Telegram a leader in keeping user data secure. Such unique quality makes Telegram for business a fantastic option. Companies can use Telegram to: Talk to customers and offer support around the clock. Keep an eye on important data like views, subscribers, mentions, and reposts to measure digital marketing effectiveness. Maintain ongoing conversations and learn about how customers are interacting with the business. Bonus : Telegram Marketing: A comprehensive guide for Beginners What Are The Key Features Of Telegram Business? Telegram offers unique features that make it stand apart from its competitors. Let’s take a look. 1. Privacy The Telegram secret chat feature encrypts all messages, preventing parties from forwarding them to other conversations where this feature is not enabled. It ensures...

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### WhatsApp vs Telegram: Which One to Choose for Marketing?

> WhatsApp vs Telegram: Compare their features, security, and user experience to pick the best messaging platform for you.

- Published: 2023-12-29
- Modified: 2025-03-05
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-vs-telegram/
- Categories: WhatsApp

Messaging applications have become indispensable tools for businesses to connect with their customers, streamline communication, and foster relationships. Among the myriad instant messaging platforms available, Telegram and WhatsApp stand out as two of the most popular choices for both personal and business use. Both platforms offer distinct features tailored to suit different business needs, but understanding the nuances between Telegram and WhatsApp is crucial for making an informed decision. WhatsApp vs Telegram for Business: Comparison Below we have compared both platforms based on the functionalities offered and how it can help businesses. First, you can take a look at the quick comparison table and then explore the platforms in detail. 1. User Interface and Features 2. Privacy and Security 3. Business Tools and Integration 4. Accessibility and Usage Read More : Unlock the power of WhatsApp Business API to revolutionize customer connections. Features of Telegram for business Designed to facilitate efficient communication and engagement with customers, Telegram provides several features tailored for business use: 1. Secure Messaging Telegram prioritizes user privacy and security with end-to-end encryption for secret chats, ensuring that conversations remain private and protected from unauthorized access. It also allows users to verify the security of chats through various encryption options. 2. Large Group Chats By using Telegram for Marketing and Advertising businesses can create and manage large group chats accommodating up to 200,000 members. . This feature enables companies to host community discussions, conduct focus groups, or engage with a sizable audience in one space. 3. File...

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### How to Use Telegram as a Customer Service Channel?

> Learn How to Use Telegram as a Customer Service Channel, its importance, different ways to use with examples and, using Telegram with ControlHippo.

- Published: 2023-12-28
- Modified: 2024-07-11
- URL: https://controlhippo.com/blog/telegram/telegram-customer-service/
- Categories: Telegram

Businesses are constantly seeking efficient and effective ways to connect with their customers. With the evolution of communication technologies, traditional customer service channels have expanded beyond phone calls and emails. In fact, Telegram is the 7th most downloaded app, which shows how beneficial it can become for business communications. Telegram, a versatile messaging platform, has emerged as an innovative tool for businesses to interact with their customers seamlessly. In this blog post, we'll delve into the reasons why Telegram is an excellent choice for customer service and explore five impactful ways to utilize it to enhance customer experience. Why Should You Use Telegram as a Customer Service Channel? Below are the main reasons why businesses have started using Telegram as their preferred customer service channel - 1. Instant Communication Telegram provides real-time messaging capabilities, allowing businesses to engage with their customers instantly. Its quick response time enables prompt resolution of queries and issues, leading to enhanced customer satisfaction. Whether it's addressing inquiries, providing support, or offering assistance, Telegram's instantaneous communication aids in delivering timely solutions. 2. Multimedia Support Unlike some conventional communication channels, Telegram supports various multimedia formats, including images, videos, and documents. This feature facilitates clearer explanations and visual aids, enabling customer service representatives to offer detailed guidance and support. Sharing tutorials, product guides, or troubleshooting videos becomes effortless, enriching the customer experience. 3. Accessibility and Convenience Accessibility plays a vital role in customer service. Telegram is accessible across multiple devices, including smartphones, tablets, and desktops, ensuring customers can...

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### How to Manage Two or Multiple WhatsApp Accounts on One Phone?

> Learn how to efficiently manage multiple WhatsApp accounts on one device using ControlHippo's unified platform.

- Published: 2023-12-26
- Modified: 2025-04-30
- URL: https://controlhippo.com/blog/whatsapp/multiple-whatsapp-accounts/
- Categories: WhatsApp

Using multiple WhatsApp accounts is crucial for businesses because it helps them keep personal and work messages separate. When you use the same number for both personal and business communication, mistakes can happen, and you can't set clear boundaries, like specific work hours. That's why having multiple WhatsApp accounts is necessary. Even though WhatsApp now lets you add multiple numbers on one device, the features are quite limited compared to a shared inbox solution like ControlHippo. In this blog, we'll break down and compare these two platforms, looking at what they can and can't do. Let's get started! How to Add a Second WhatsApp Account on Android Phone? WhatsApp allows you to add a second account on your Android smartphone. To add a second account, you should have a separate device that has a dual SIM option available. Once both accounts are set up, you can quickly switch between them on the same device. Here’s how you can add multiple WhatsApp accounts: Step 1: Tap Settings > Account > Add Account. Step 2: Review the Terms and Conditions, and select Agree and Continue. Step 3: Select your country and add your phone number in international format. Step 4: Enter the 6-digit registration code received via SMS. Step 5: Enter your name and profile photo. If you want to switch between accounts, Step 1: Open your WhatsApp Step 2: Tap Switch Account How to Use Two WhatsApp on One Phone? Managing WhatsApp’s multiple accounts on a single phone is now simpler...

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### What Is the Best Time to Send Broadcast WhatsApp in Dubai?

> Explore the best time to send broadcast messages and promotional messages through WhatsApp in Dubai, improve open rates, and reach outto more people at once.

- Published: 2023-12-22
- Modified: 2024-11-23
- URL: https://controlhippo.com/blog/whatsapp/best-time-to-send-broadcast-whatsapp-in-dubai/
- Categories: WhatsApp

WhatsApp has gained prominence in today’s business environment that emphasizes conversational commerce. With around 2 billion users worldwide, WhatsApp remains the most sought-after communication platform. Owing to its wide reach and high click-through rates that range between 45-60%, businesses prefer WhatsApp to reach out to customers, send promotional messages, and broadcast updates about their products and services. The timing of the broadcast is a crucial determinant of open rates and the success of the WhatsApp campaign. Read the blog to understand the best time to send broadcast messages through WhatsApp in Dubai. Bonus : Learn how WhatsApp CRM integration can help streamline customer Best Time to Send WhatsApp Broadcast in Dubai We have curated the best time to send broadcast messages using WhatsApp in Dubai. Here is the summary. While you know the best time to send broadcasts using WhatsApp in Dubai, here are slots you must avoid. You must refrain from sending broadcasts late in the night after 10:00 PM as it is an intrusion of privacy and people may not read your message. Skip broadcasts during holidays as it is noisy over there and people may miss out on important messages. Send holiday promotions way before the actual event. For instance, send Christmas offers before instead of sending them on Christmas day. Skip Mondays as people are usually busy with work and may not check promotional messages. 4 Tips to Choose the Best Time to Send Broadcast WhatsApp in Dubai Unlike personal messages, professional ones may not reach...

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### Best time to Send Broadcast WhatsApp in India

> Timing is everything! Check out our blog to find the best times to send WhatsApp Broadcast messages in India and for expert timing tips.

- Published: 2023-12-21
- Modified: 2024-12-23
- URL: https://controlhippo.com/blog/whatsapp/best-time-to-send-whatsapp-broadcast-in-india/
- Categories: WhatsApp

WhatsApp has revolutionized the way people communicate, especially in India, where it's one of the most popular messaging apps. Whether it's for personal use or business communication, sending a WhatsApp broadcast can be an effective way to reach a large audience simultaneously, as 80% of adults use WhatsApp in India. This blog will help you determine the best time to send a broadcast WhatsApp in India. Best Time to Send Broadcast WhatsApp in India Determining the best time to send a broadcast WhatsApp in India involves considering various factors that influence user engagement and response rates. WhatsApp has become a ubiquitous communication tool in the country, with a vast user base spread across diverse regions, cultures, and time zones. 5 Tips to Choose the Best Time to Send Broadcast WhatsApp in India Choosing the right time to send a broadcast WhatsApp in India can significantly impact its effectiveness. With diverse time zones, cultural variations, and daily routines, it's essential to strategize the timing for optimal engagement. Here are some tips to help you select the best time to send a broadcast WhatsApp in India - 1. Understand Your Audience Know your audience's demographics, behaviors, and preferences. Consider factors like age, occupation, and lifestyle. For instance, working professionals might be more responsive during lunch breaks or after work hours, while students could engage better during evenings. 2. Weekday vs. Weekend Analyze when your audience is most active. Typically, weekdays might witness higher engagement during lunch breaks (12 PM - 2 PM)...

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### How to Unban WhatsApp Number?

> Learn how to unban WhatsApp number, different types of WhatsApp bans, and how to request WhatsApp to unban your number using templates.

- Published: 2023-12-19
- Modified: 2024-10-17
- URL: https://controlhippo.com/blog/whatsapp/how-to-unban-whatsapp-number/
- Categories: WhatsApp

WhatsApp enforces certain policies to maintain a safe and secure environment for its users. However, there are instances where users find their accounts banned, which can be a frustrating experience. Moreover, in the last 2 years, over 6. 9 crore WhatsApp accounts were banned. Therefore, understanding why WhatsApp bans accounts is essential to avoid such situations and ensure continued access to the platform's services. Why Does WhatsApp Ban My Account? WhatsApp, a widely used messaging platform, connects millions of users worldwide, enabling seamless communication through texts, calls, and multimedia sharing. WhatsApp implements bans for various reasons, aiming to maintain a secure and user-friendly environment. Understanding the types and reasons behind these bans is crucial to avoid violating their policies and potentially losing access to your account. What Are the Types of WhatsApp Bans? Below are the different types of Bans implemented by WhatsApp - 1. Temporary Ban A temporary ban typically lasts for a specific duration, commonly ranging from a few hours to several days. It may occur due to various reasons, such as sending too many messages in a short period, unusual activity detected on the account, or breaching WhatsApp's terms of service. 2. Permanent Ban A permanent ban is a severe action that results in the complete restriction of access to the WhatsApp account. It's often issued for serious violations of WhatsApp's policies, such as engaging in illegal activities, spamming, or using unauthorized third-party applications (like WhatsApp mods). Recommended : How to Setup WhatsApp Automation With a Business...

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### How to Make WhatsApp calls in Saudi Arabia & Best Broadcast Timings

> Learn how to Use WhatsApp in Saudi Arabia for calls, Best timings and tips to select best timings to send WhatsApp Broadcast Message

- Published: 2023-12-15
- Modified: 2025-02-03
- URL: https://controlhippo.com/blog/whatsapp/make-whatsapp-calls-broadcast-saudi-arabia/
- Categories: WhatsApp

WhatsApp has become an integral part of communication in Saudi Arabia, connecting people and businesses seamlessly. WhatsApp is one of the most used social media platforms in Saudi Arabia; hence, it’s important to connect with your audience on time. Whether you’re a business aiming to engage with your audience or an individual seeking an optimal response, timing plays a crucial role in ensuring your calls & messages are well-received. Why We Can't Use WhatsApp in Saudi Arabia for Calls Many users wonder, does WhatsApp work in Saudi Arabia for calls? Unfortunately, WhatsApp calls are blocked in Saudi Arabia due to strict regulations imposed by the government. Platforms such as WhatsApp, or any other VoIP services that include Skype and Facetime fall under these restrictions. As a result, while you can send texts, images, and videos through WhatsApp, making voice or video calls directly is not possible without bypassing local restrictions. For businesses, understanding WhatsApp in Saudi Arabia is crucial. If you plan to use it for customer support, knowing these guidance is expected to help avoid communication disruptions. How to Use WhatsApp in Saudi Arabia for Calls Despite the limitations on WhatsApp calls, there is a workaround: use a virtual private network, or VPN. By using a VPN, you can conceal your true location and give the impression that you are in a nation where WhatsApp calls are unrestricted. By doing so, businesses and individuals can access WhatsApp's calling feature without running into local restrictions. To successfully make WhatsApp calls...

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### Difference Between Whatsapp and Whatsapp Business

> Compare WhatsApp Business vs WhatsApp features to determine the best tool for your communication needs. Read our detailed comparison now!

- Published: 2023-12-14
- Modified: 2025-03-23
- URL: https://controlhippo.com/blog/whatsapp/difference-between-whatsapp-and-whatsapp-business/
- Categories: WhatsApp

For maximized communication and high effectiveness, it’s imperative to understand what is the difference between WhatsApp and WhatsApp Business. Why? Because each possesses unique capabilities and serves a specific purpose. What’s more, WhatsApp has an average open rate of 98%, making it a lucrative option for better customer engagement and sales. Without any further ado, let’s dive into this comprehensive guide on the difference between WhatsApp Messenger and WhatsApp Business app, covering its major features (business tools). Major Differences Between WhatsApp and WhatsApp Business Account The key difference between WhatsApp and WhatsApp Business app is that the standard app is for personal communication, and the business app is to fulfill the purposes of small and large businesses. Here, you must note that WhatsApp for business is of two types with distinct capabilities– WhatsApp Business and WhatsApp Business API Account. However, individuals often get confused between the three. That’s why we have listed the major difference(s) between WhatsApp and WhatsApp Business (WhatsApp Business VS WhatsApp) in a tabular form for a clearer picture. Now that you exactly know what is the difference between WhatsApp and WhatsApp Business, it’s time to dive deep into their individual capabilities one by one. 1. Chatbots WhatsApp: Doesn’t support chatbots. WhatsApp Business: No chatbots. WhatsApp Business API: 55% of businesses generate more high-quality leads using WhatsApp chatbots. WhatsApp Business API chatbots spot a keyword or phrase in the inbound message and perform the relevant pre-defined action, such as finding specific information or sending a message. It...

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### Whatsapp Interactive Messages: How to Set Them Up?

> Discover how to create compelling WhatsApp interactive messages templates that enhance customer interactions and boost engagement.

- Published: 2023-12-12
- Modified: 2025-03-11
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-interactive-messages/
- Categories: WhatsApp

WhatsApp has become the preferred way for people to communicate with businesses. But plain old text-based messaging alone may not always deliver the ideal experience. That's where WhatsApp's interactive messages come into the picture. An astonishing 68% of customers admit they prefer purchasing from businesses that offer modern, convenient communication. Interactive messages provide that sought-after convenience by allowing customers to access information, get recommendations, complete payments, and more right within a WhatsApp chat. If you run a business, you must know how to create interactive buttons in WhatsApp, as they can directly impact your sales and customer experience. Let's start exploring! What Are WhatsApp Interactive Messages? WhatsApp interactive messages are a feature that allows businesses to send messages to customers with interactive buttons and menus. Here are some key things to know about WhatsApp interactive messages: They allow brands to send customizable messages to customers with interactive elements like buttons, menus, and quick replies. Customers can tap these to take action or respond without having to type out replies. Options like buttons, lists, and quick replies make conversations more efficient compared to plain text messages. For example, businesses can include buttons for common questions, product catalogs, appointment booking, and more. Interactive messages use the WhatsApp Business API to integrate these customizable components into messages programmatically. They help personalize engagements and guide customers to complete actions through intuitive taps rather than having to text back responses or search for information. These messages enable scalable two-way conversations between businesses and customers within...

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### 7 Ways to Send WhatsApp Messages Without Saving Number?

> Discover a hassle-free way to send WhatsApp messages without saving a number. Learn the quick and easy steps to streamline your messaging experience today!

- Published: 2023-12-08
- Modified: 2025-03-21
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-without-saving-number/
- Categories: WhatsApp

WhatsApp is a popular messaging app globally. It is super easy for texting, group chats, and making making calls for iOS and Android users. According to projections, the number of WhatsApp users in 2024 is expected to reach over 3 billion, signifying a 9% increase of 251 million from 2023. But, a few issues with the app have made it a little trickier to use. For example, you cannot message on WhatsApp without saving number. But with the latest update, you can now send a WhatsApp without saving a number! 7 Ways To Create A Customized WhatsApp Link To WhatsApp Without Saving A Number Sending a WhatsApp message without saving the contact number is no longer a challenge. You can effortlessly do it by creating a customized WhatsApp link. This method works great for businesses, freelancers, and individuals who want to communicate quickly without jumbling their contact lists. Here are various methods to generate a WhatsApp link: 1. Create a WhatsApp Link or QR Code for Instant Chats One of the simplest ways to message someone on WhatsApp without saving the number is to create a direct link or OR code. This allows users to start a conversation instantly. How to set up a WhatsApp Link? Activate the Click-to-Chat feature on WhatsApp. Enter the country code first, then the recipient’s phone number. Include a personalized message that’s already filled in to give your introduction a more unique touch. Generate the WhatsApp link and copy it. Share it on your website,...

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### WhatsApp WebChat: How to Use WhatsApp Integration with Website?

> Discover the power of seamless communication with WhatsApp WebChat. Learn WhatsApp integration with the website effortlessly for enhanced customer engagement.

- Published: 2023-12-07
- Modified: 2024-12-17
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-webchat/
- Categories: WhatsApp

Messages sent on WhatsApp have a 98% open rate and 45-60% click-through rate – 5x higher than email and SMS. What if you could integrate this consumer messaging powerhouse, with over 2 billion active users that send and receive messages directly onto your website for free? With WhatsApp WebChat, you can. By embedding an official WhatsApp widget onto your webpage, visitors can instantly message your agents with questions, product inquiries, and even purchase requests without leaving your site. It facilitates seamless conversational commerce on a platform already deeply trusted by your customers for communication each day. Follow our guide to get it set up fast and watch sales and satisfaction soar. What Is WhatsApp WebChat? WhatsApp WebChat is a free platform that enables businesses to connect with potential customers directly through the messaging app WhatsApp. The WebChat feature allows companies to add a chat widget to their website that opens a WhatsApp chat window when clicked. Visitors can then message the business account right from the site as if chatting through the WhatsApp account on their phone. It facilitates immediate two-way communication with website visitors to ask questions, get information, receive support, and even make purchases without leaving the site or downloading additional apps. Adding this trusted and easy-to-use chat function is a great way for businesses to boost customer engagement. Why You Should Add A WhatsApp WebChat To Your Website? WhatsApp has quickly become one of the most popular messaging platforms in the world. Adding WhatsApp chat integration capability...

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### How To Create WhatsApp Business Labels?

> Make customer management simple with WhatsApp Business labels. Organize chats effectively on Android, IOS and Desktop and improve your business communication flow.

- Published: 2023-12-05
- Modified: 2025-01-02
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-business-labels/
- Categories: WhatsApp

WhatsApp is taking the world by storm! With multiple facets, like WhatsApp Business, being introduced, companies have been using this platform more than ever. It is projected that 3. 6 billion US dollars will be spent on WhatsApp's Business platform by 2024. WhatsApp Business’s popularity is due to the innumerable features it offers —one of them being WhatsApp business labels. Do you remember marking the main lessons before your exam to find them when necessary? WhatsApp business labels do exactly that! It organizes your chats and messages to help you find them in need. We’ll now learn more about WhatsApp labels and find out ways to create them. How To Set Up Your WhatsApp Business Labels? Depending on which operating system you use, there will be some differences in how to set up your new labels for WhatsApp Business. For Android Users Creating a label on Android requires a long press on the desired message or conversation, selecting "Labels," and either adding a new label or choosing an existing one, with a maximum limit of 20 labels. To locate tagged content, you need to navigate to "Chats," select "More Options," and then apply "Labels. " It is necessary to tap on the desired label. In a conversation, you can access the group icon or the profile image. To handle labels on an Android device, navigate to the Chats tab's "More Options" section and select "Labels. " Choosing "More Options" after tapping on a label lets you change or remove its...

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### ControlHippo October'2024 Updates

> Get to know ControlHippo's Product Updates in October about more features and CRM Integration to make the software more user friendly.

- Published: 2023-12-04
- Modified: 2024-07-10
- URL: https://controlhippo.com/blog/general/controlhippo-october-2023-updates/
- Categories: General

Greetings, ControlHippo users! We're excited to share the latest improvements and features that have been rolled out in October. Our team has been hard at work to make your messaging and CRM experience smoother, more secure, and feature-rich. Let's dive into the exciting updates: Latest ControlHippo Product Updates: October'2023 1. Multi-File Sharing: More Convenience, More Power Now, you can share up to 5 files simultaneously, whether they are audio, video, images, documents, or more. We understand the importance of efficient communication, and with this update, you can easily share multiple files in one go. The combined size limit for these files has been set at 100MB, giving you more flexibility in your conversations. 2. Reply Message Option: Engage in Conversations Engage more effectively with the new Reply Message option. Users can now respond directly to messages within the chat, making conversations more dynamic and interactive. This feature is designed to streamline communication and keep the dialogue flowing seamlessly. 3. Fresh UI for Filter Options: Navigating Made Easier Experience a revamped user interface with filter options now presented as tab options above the chat list. Finding and organizing your conversations is now more intuitive, allowing you to focus on what matters most. 4. Image and Audio Save: Preserve Your Media In ControlHippo, CX no longer needs to redownload images and audio after a session logout or expiration. We've resolved this inconvenience, ensuring that images and audio are saved and displayed even after a session closes. 5. Click-to-Message Default Country Code Simplify...

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### Facebook Messenger CRM: A Detailed Guide | 2024

> Learn why you should integrate CRM with Facebook Messenger to improve communication. Find out how ControlHippo can boost engagement with Facebook messenger CRM.

- Published: 2023-11-30
- Modified: 2024-12-14
- URL: https://controlhippo.com/blog/messenger/facebook-messenger-crm/
- Categories: Facebook Messenger

Businesses are constantly seeking innovative ways to connect and engage with their customers. One such avenue that has gained significant traction is the integration of CRM systems with popular messaging platforms like Facebook Messenger. Around 75% of marketers use Messenger to connect with their audience. Hence, integrating Facebook Messenger with a CRM can enable teams to stay up to date with every conversation. This integration presents a multitude of advantages, revolutionizing the way businesses interact with their clientele. In this article, we delve into the concept of Facebook Messenger CRM and explore the numerous benefits it offers to businesses. What is Facebook Messenger CRM? Facebook Messenger CRM is a strategic approach that merges CRM functionalities with the robust communication features of Facebook's messaging platform. It involves utilizing CRM tools to manage, track, and enhance customer interactions carried out through Facebook Messenger. By amalgamating crm with Facebook messenger integration, businesses can streamline communication, automate processes, and gain deeper insights into customer interactions. The Advantages of Integrating CRM With Facebook Messenger Wondering if integrating CRM with Messenger would work for your company? Check out the benefits below! 1. Seamless Communication Integrating CRM with Facebook Messenger facilitates seamless communication between businesses and customers. It enables real-time interactions, allowing new and existing customers to reach out to companies directly through Messenger for inquiries, support, or purchases. This instantaneous communication enhances customer satisfaction by providing quick responses and resolving issues promptly. 2. Personalized Customer Experience CRM for Facebook Messenger integration empowers businesses to deliver personalized...

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### How to Use WhatsApp for Real Estate Businesses?

> Read our blog to learn the benefits of WhatsApp for real estate businesses and the best practices that they follow to enhance communication efficiency.

- Published: 2023-11-28
- Modified: 2024-12-24
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-for-real-estate/
- Categories: WhatsApp

Buying a new property is one of the defining decisions that people make. As it involves high-value transactions, people expect the realtors to remain available, accessible, and reliable. Given this, a lot of realtors in the market have started using messaging applications to engage with prospects and clients. WhatsApp Business remains the most popular messaging app, with a huge user base of more than 2 billion people worldwide. Read the blog to understand the benefits of using WhatsApp for real estate agents. We have got interesting insights on how you can use the application and scale your customer service quality. Benefits of Using WhatsApp for Real Estate From sending prompt responses to customer queries to providing property updates, WhatsApp Business offers several benefits to real estate businesses. Here, we have covered the most important among them. 1. Quick and easy communication WhatsApp offers a quick, easy medium for customers to reach out to businesses and seek support or information. Emails act as formal means while phone calls are slightly intrusive. WhatsApp offers a level-playing ground, in terms of being more accessible than emails and less intrusive than phone calls. 2. Add a professional image Because the real estate sector involves a lot of money, building a professional image is important to win customer trust in the space. Communicating with customers through a personal number may not look professional. This is more important when you scale your business and involve a larger team. In that case, communicating from a WhatsApp Business...

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### How to Use WhatsApp for Education?

> Explore seamless communication and collaborative learning with WhatsApp for education! Discover WhatsApp education benefits and use cases here.

- Published: 2023-11-23
- Modified: 2024-12-24
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-for-education/
- Categories: WhatsApp

Does the complex and dynamic world of education management seem overwhelming and exhausting? WhatsApp for education can make things easier! With 2. 5 billion active users worldwide, WhatsApp has authority over the personal communication market. In addition, young students prefer instant messaging apps like WhatsApp over emails to solve their queries. That’s why an increasing number of educational institutions have started adopting it to communicate with their students. We have curated this guide to expand your knowledge on WhatsApp for education with benefits and use cases. What Is WhatsApp for Education? WhatsApp for education is the idea of educational institutions using WhatsApp to seamlessly communicate and collaborate with current students, prospective students, and other stakeholders. This direct communication platform lets institutions cater to students’ queries individually, adding a needed personal touch. The result? Enhanced student experience, a dynamic learning environment, and improved enrolment rates. WhatsApp in education thus works well for all kinds of institutions. This includes universities, professional certificate course academies, online educational institutions, or in-person educational institutions. Benefits of Using WhatsApp for Education WhatsApp for schools (education sector) is an unmissable tool for institutions to establish a strong connection with students and promote comprehensive learning. Here are the top 7 benefits of using this platform - 1. Easy mass communication WhatsApp facilitates instant and effortless teacher-student communication with the broadcast messaging feature. It allows teachers to add their students to one WhatsApp broadcast list and share critical information, such as learning materials and educational resources, with the entire...

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### WhatsApp CRM Integration: Everything You Need to Know

> Learn how WhatsApp CRM integration can enhance communication, streamline workflows, and improve customer relationships with actionable insights and tools.

- Published: 2023-11-21
- Modified: 2024-11-20
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-crm/
- Categories: WhatsApp

Customer relationship management (CRM) tools have become pivotal in streamlining interactions and fostering meaningful relationships with clients. Among these tools, WhatsApp CRM has emerged as a powerful platform, revolutionizing the way businesses communicate with their customers. In fact, WhatsApp has a conversion rate of 45-60%. Its unique features and widespread usage have made it an indispensable asset for enterprises aiming to enhance their customer engagement strategies. What is WhatsApp CRM Integration? WhatsApp CRM amalgamates the platform's instant messaging capabilities with CRM functionalities to provide a comprehensive solution for managing customer interactions. It enables businesses to communicate with customers in real time, efficiently handle queries, deliver personalized experiences, and nurture relationships. 6 Benefits of WhatsApp CRM integration There are plenty of advantages to integrating WhatsApp with a CRM system. Here are a few of the main advantages: 1) Real-Time Communication WhatsApp CRM enables immediate interaction with customers, engaging promptly and resolving problems rapidly. It allows 24/7 customer service, either through human agents or automated chatbots. 2) Enhanced Customer Engagement WhatsApp CRM fosters stronger connections with customers by providing a direct and convenient communication channel. This direct line increases customer engagement and loyalty as businesses can address issues promptly and offer personalized services. 3) Cost-effective Communication The WhatsApp CRM application is less expensive than traditional customer support methods. In the long term, businesses can save money by effectively handling consumer inquiries without spending a lot of cash. 4) Enhanced Sales and Marketing It streamlines the process of capturing, nurturing, and converting leads...

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### WhatsApp for Travel & Hospitality: Enhance Guest Experience

> Learn how WhatsApp for Travel & Hospitality can streamline guest communication, simplify bookings, and boost customer satisfaction in the hospitality industry.

- Published: 2023-11-16
- Modified: 2025-03-23
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-for-hospitality/
- Categories: WhatsApp

Whether it's helping a customer book a flight or reserve a hotel room, WhatsApp for hospitality allows for real-time communication. This blog post explores how WhatsApp Business helps hospitality and travel brands deliver exceptional experiences that drive revenue. Let's get started! Is WhatsApp Business the Right Solution for Travel & Hospitality? With over 2 billion users globally, WhatsApp communication tool plays a crucial role in staying connected with customers in a convenient, personalized way. The WhatsApp hospitality platform offers features ideal for addressing key pain points in the industry. WhatsApp Business accounts allow companies to share useful information like addresses, hours, and websites while presenting a professional brand image. Features like away messages ensure customers can get quick assistance even during busy times. For travelers without stable internet on the go, WhatsApp's built-in support for a local SIM card enables seamless communication. Within the app, guests can use WhatsApp messages to get answers to questions, receive confirmation through the property's booking engine about bookings and payments, get airport transfer times, and more. The two-way nature of messaging on WhatsApp hospitality builds meaningful relationships, especially when guests can communicate with the same agent throughout their booking. Overall, WhatsApp Business provides the direct communication channel modern travelers and guests expect. With robust analytics, it's easy for hospitality brands to demonstrate the ROI of improved customer engagement. By meeting customers where they already are - on a messaging app used by over a quarter of the world's population - WhatsApp for hospitality is...

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### How to Run Multiple Telegram Accounts on a Single Device?

> Multiple Telegram accounts can be important to keep communication efficient. This post discusses how to create multiple telegram accounts on various devices.

- Published: 2023-11-14
- Modified: 2025-04-26
- URL: https://controlhippo.com/blog/telegram/multiple-telegram-accounts/
- Categories: Telegram

Telegram has become one of the top messaging platforms, known for its speed and privacy. However, many people are unaware that they can run up to three Telegram accounts on a single device without going back and forth. In fact, Telegram now has over 900 million monthly active users worldwide, with many juggling personal accounts, work, and regional chats, making multi-account access more relevant than ever. If you use Telegram for different regions or client accounts, this guide is exactly what you need. Multiple Telegram Accounts: What's the Problem? In the past, each account needed a different phone number, and you had to log out and back in just to switch between them. Even if your phone supported dual SIMs, you were stuck with one account per session. Now, Telegram has changed that. You can add more than one new account; in fact, you can have multiple Telegram accounts on the same device. If you're managing more than just personal chats, like handling support tickets or multiple business inquiries, the built-in features may fall short. Here's a quick comparison of the different ways to manage multiple Telegram accounts: How to Add Multiple Telegram Accounts on Mobile? Telegram officially supports up to three accounts on one device. Each one just needs a different number (physical SIM or virtual). Android Here's how to add another Telegram account on your Android device: Open Telegram and log in to your private Telegram account. Tap the three horizontal lines or swipe right. Tap the downward...

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### How to Apply for WhatsApp Green Tick?

> Unlock WhatsApp Green Tick for free! Follow our step-by-step guide to get verified and boost your business credibility today.

- Published: 2023-11-09
- Modified: 2025-02-27
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-green-tick/
- Categories: WhatsApp

WhatsApp is one of the most popular messaging platforms in the world, boasting over 2 billion WhatsApp users. With such a massive user base, it’s no wonder that individuals, businesses, and celebrities alike are constantly looking for ways to stand out and gain credibility on the platform. One way to do that is by obtaining the coveted WhatsApp Green Tick, a symbol of authenticity and trustworthiness. In this blog post, we will explore what the WhatsApp Green Tick is, why it’s essential, and how you can apply for it. What is the WhatsApp Green Tick? The WhatsApp Green Tick, often referred to as the “WhatsApp Green Badge” or “WhatsApp Verified Badge,” is a symbol denoting the authenticity of a WhatsApp account. This green checkmark appears next to the account name in the WhatsApp Team Inbox, confirming that the account is genuine and officially recognized by WhatsApp. It provides users with a sense of security, knowing they are communicating with a legitimate entity, whether it’s a person, business, or organization. What is the Difference Between a Regular Business Account and an Official Business Account? To understand the difference between a regular business account and an official business account, you need to look at our curated table below: This table provides a clear comparison of the key differences between the two types of WhatsApp Business accounts. Why is Getting the WhatsApp Green Tick So Important? Wondering if a WhatsApp green badge is necessary or not? Check out the below points to find...

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### Omnichannel Customer Engagement: Strategy & Examples

> Learn about omnichannel customer engagement and improve customer relationships. Check out different examples of brands implementing omnichannel engagement.

- Published: 2023-11-07
- Modified: 2025-03-27
- URL: https://controlhippo.com/blog/omnichannel/omnichannel-customer-engagement/
- Categories: Omnichannel

Staying connected with your customers and meeting their diverse needs has become more challenging and critical than ever before. This is where omnichannel customer engagement comes into play. In fact, brands with top omnichannel customer engagement see a 9. 5% yearly increase in annual revenue when compared to 3. 4% for poor omnichannel brand strategies. This reflects the importance of successful implementation and execution of omnichannel communication. In this blog post, we'll explore what omnichannel customer engagement is, why businesses need to adopt it, and the challenges they may face in the process. What Is Omnichannel Customer Engagement? Omnichannel customer engagement refers to a customer-centric approach that integrates multiple communication channels and touchpoints to create a seamless and consistent experience across a variety of omnichannel communication platforms. These channels can include email, social media, mobile apps, websites, in-store interactions, and more. The core idea behind omnichannel engagement is to provide customers with a unified and cohesive experience, allowing them to interact with a business wherever and however they prefer. How Can Omnichannel Customer Engagement Help Businesses? Omnichannel communication can work wonders for your business if implemented successfully. Below are the main reasons you should adopt an omnichannel approach. 1. Customer Expectations Customers expect convenience, personalization, and consistency. They want to be able to shop online, browse on their mobile devices, visit a physical store, and contact customer support without experiencing a disjointed journey. Adopting an omnichannel approach is essential to meet these expectations and deliver a superior customer experience. 2....

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### How to Use WhatsApp for eCommerce to Achieve 5x Sales?

> Transform your eCommerce business with WhatsApp! Discover steps and benefits to improve customer engagement and drive revenue.

- Published: 2023-11-02
- Modified: 2024-11-27
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-for-ecommerce/
- Categories: WhatsApp

Worldwide presence of WhatsApp and user-friendly interface can increase sales up to five times faster than traditional approaches, transforming consumer engagement and business growth. According to research, as of 2023, WhatsApp holds its position as the world's leading mobile messenger app, maintaining a user base of around two billion active monthly users. WhatsApp commerce messages are more likely to be read quickly than email marketing, which frequently gets lost in crowded inboxes or consigned to spam folders. In this blog, we will take a closer look at the multiple ways you can harness the potential of WhatsApp for the eCommerce industry. Let’s dive in! What is WhatsApp Ecommerce? WhatsApp is a messaging platform designed specifically for business communication and online trade, encompassing the buying and selling of products and services via the WhatsApp interface. Typically, this eCommerce business entails leveraging the WhatsApp Business platform, which enables businesses to connect with their customer base, drive sales, and potentially integrate WhatsApp with various eCommerce tools and payment gateways, thereby improving their clients' shopping experience. The WhatsApp Business API is critical in the world of eCommerce. It transmits order confirmations, shipping updates, and a variety of customer service messages. It also allows potential customers to easily ask questions about products, get help, or begin a purchase. Brands can increase sales, strengthen marketing campaigns, and improve customer service by utilizing the WhatsApp Business API in eCommerce, all of which contribute to the development of a more robust business ecosystem. Why Implement WhatsApp API for...

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### How to Leverage WhatsApp for Healthcare in 2025

> Optimize health maintenance with WhatsApp Healthcare: Learn to enhance patient communication, telemedicine, and data security for better care. Read our blog now.

- Published: 2023-10-31
- Modified: 2025-03-23
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-for-healthcare/
- Categories: WhatsApp

WhatsApp connects people. And now it saves people, too! With a user base of 2. 79 billion people globally, WhatsApp offers healthcare organizations a vast range of opportunities to engage with patients and offer crucial information. During the time of COVID-19, when physically connecting with doctors was an issue, WhatsApp stepped up. WhatsApp for healthcare saw a staggering growth after the World Health Organization launched a multilingual WHO health alert in various languages. It helped spread COVID-19 awareness, symptom information, precautions to take, and share the latest updates. Now is the time we realize the importance of WhatsApp healthcare and delve more into the field to unravel its potential. What is WhatsApp for Healthcare? WhatsApp for Healthcare is a messaging tool that helps improve patient care, communication, and services. WhatsApp is a flexible tool that healthcare providers can use to monitor patient records, provide essential data, and conduct remote consultations. To help patients stay informed and follow their medications, healthcare professionals can utilize the platform to send appointment reminders, lab results, and prescription schedules. In addition to encouraging patient participation, this real-time WhatsApp healthcare communication reduces the possibility of missed appointments. WhatsApp makes telemedicine possible, enabling medical professionals to interact virtually, exchange diagnostic images, and track medical records from the comfort of their homes. In isolated locations with minimal access to healthcare, WhatsApp business for healthcare is extremely beneficial. Health care providers can use WhatsApp for internal communication, guaranteeing that medical staff can exchange patient information quickly and effectively, collaborate...

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### How Recruiters Can Use Whatsapp for Recruitment?

> Discover how WhatsApp recruitment is transforming hiring processes. Learn key strategies, benefits, and best practices to attract top talent efficiently.

- Published: 2023-10-26
- Modified: 2025-04-09
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-recruitment/
- Categories: WhatsApp

Recruiters are continually seeking innovative ways to connect with potential candidates and streamline the hiring process. With the advent of technology, one tool that has emerged as a game-changer in the recruitment industry is WhatsApp. It is surprising that approximately 50% of WhatsApp users prefer the platform to receive appointment notifications, making the recruitment process even simpler. In this blog, we'll explore why WhatsApp can be a potent channel for recruiters and provide you with a comprehensive guide on how to utilize it effectively for candidate recruitment. Why is WhatsApp a Powerful Channel for Recruiters? Want to know if WhatsApp is the right communication channel for your recruitment agency? Check out the below points to understand the importance of WhatsApp in the domain of recruitment. 1. Global Reach and Accessibility WhatsApp boasts over 2 billion users worldwide, making it one of the most widely used messaging platforms. This extensive user base allows recruiters to tap into a diverse talent pool, regardless of geographical boundaries. Recruiters can reach candidates from different corners of the world, enhancing the chances of finding the right fit for the job and shortening the recruitment cycle. 2. Instant and Direct Communication WhatsApp enables the agency to recruit candidates and connect with them in real time. Unlike email or phone calls, WhatsApp messages are delivered and read almost instantly, making it a highly efficient way to communicate. This speed can be a significant advantage in the fast-paced world of recruitment. Moreover, WhatsApp also enables voice and video...

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### How to Get Started with WhatsApp Business API Account?

> Learn how to use WhatsApp business API account & connect with your customers. Check out how you can activaet WhatsApp Business API with ControlHippo.

- Published: 2023-10-24
- Modified: 2025-03-23
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-business-api-account/
- Categories: WhatsApp

While many are familiar with the WhatsApp Business App, the WhatsApp Business API offers a more robust solution for companies looking to streamline their customer communication. In fact, WhatsApp business API have 99% open rate, one of the highest! In this blog, we'll delve into what the WhatsApp Business API is, compare it to the WhatsApp Business App, discuss the importance of obtaining the API through a Business Partner, and explore the coveted WhatsApp Green Tick that signifies a verified WhatsApp API account. What Is WhatsApp Business API? WhatsApp Business API is a powerful tool designed for medium and large businesses to interact with their customers via the WhatsApp platform. Unlike the standard WhatsApp Business App that is ideal for small businesses, the API version enables more extensive and personalized communication. It provides a range of features and capabilities tailored for high-volume messaging, automation, and whatsapp business api integration with other business systems. Comparison Between WhatsApp Business App & WhatsApp API The WhatsApp Business App, while useful for small businesses, has limitations when compared to the WhatsApp Business API service. First, take a look at the comparison chart and then delve deeper into a detailed analysis. WhatsApp Business App 1. Target Audience The WhatsApp Business App is primarily designed for small and medium-sized businesses (SMBs) and individual entrepreneurs. It caters to businesses with relatively low to moderate customer communication volumes. 2. User Limitations The app is intended for use by a single user on a single device. This means that...

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### How to Send WhatsApp Quick Reply Messages?

> Learn how to send WhatsApp quick reply messages and set up the process using ControlHippo. Check out different quick reply message templates.

- Published: 2023-10-19
- Modified: 2024-10-17
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-quick-reply/
- Categories: WhatsApp

Nowadays, businesses are constantly seeking innovative ways to enhance their customer service and communication strategies. WhatsApp Quick Reply is one such feature that has gained popularity among businesses using the WhatsApp Business App. around 39% of users prefer WhatsApp channel for customer service, hence it becomes crucial to activate quick replies for better customer experience. This feature streamlines communication, saving time and improving efficiency. In this blog, we'll explore what WhatsApp Quick Reply is and provide step-by-step instructions on how to set it up on the WhatsApp Business App. What Is WhatsApp Quick Reply? WhatsApp Quick Reply is a feature designed to help businesses respond to customer queries and messages more efficiently. Quick reply messages for business allows you to create and use pre-written, customizable messages that can be sent with just a few taps. These quick replies can be used for commonly asked questions or to provide a swift acknowledgment of customer inquiries. Quick Reply is particularly valuable for businesses with high message volumes, as it reduces the time spent typing out the same responses repeatedly. It's a time-saving solution that helps improve response times and enhances the overall customer experience. You May Also Read : How to Get Started with WhatsApp Business API Account? How to Create WhatsApp Quick Reply Messages on Business App? Below are the main steps for setting up WhatsApp quick replies so that your team can focus more on important tasks. Step 1: Install WhatsApp Business App If you haven't already, download and install...

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### Best Customer Service Software Platforms

> Discover the best customer service software platforms option. Explore features, benefits, & pricing to find the perfect solution for your business needs.

- Published: 2023-10-17
- Modified: 2025-03-20
- URL: https://controlhippo.com/blog/ai/customer-service-software/
- Categories: AI Cusotmer Service

Delivering excellent customer service is crucial for business success - 80% of consumers will continue patronizing companies that provide great support, even after mistakes. Yet juggling an overload of channels like phone, email, chat, social media, and self-service makes achieving responsive, seamless CX challenging. In this blog, we explore the best customer service software solutions for aligning people, processes, and information. Compare pros and cons across platforms to determine the best fit for your business needs and budget. With the right customer support platform, teams can collaborate smoothly, resolve issues faster, and create customer experiences that fuel loyalty. What is Customer Service Software? Customer service software is a platform used by companies to manage customer relationships and deliver effective support. It allows support teams to track, respond to, and resolve customer inquiries across multiple communication channels in one centralized system. Customer service platforms centralize all customer data and conversations in one system to give agents a holistic view of each customer. This improves personalization, problem-solving, and relationship-building. Customer service software can also provide insights through reporting and analytics. Some of the main functions of customer service software tools include ticketing, live chat, knowledge bases, reporting, and integrating with other platforms to give agents a full view of the customer. How Does Customer Service Software Work? Customer service software solutions work by providing a centralized platform for businesses to manage and respond to customer inquiries and support requests. Here's how it typically works in steps: 1. Customer Inquiry Initiation: Customers reach...

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### 10 Best Customer Communication Tools for Businesses

> Explore the list of the 10 best customer communication tools. Learn about their features, pros & cons with benefits, pricing, & pick the best one.

- Published: 2023-10-12
- Modified: 2025-05-22
- URL: https://controlhippo.com/blog/ai/customer-communication-tools/
- Categories: AI Cusotmer Service

Effective customer communication is essential for any business to survive and thrive in today's competitive landscape. Fortunately, with the influx of new technology solutions everyday, there are numbers of tools available that can help you streamline your communication efforts and provide top-notch customer support. In this blog, we will explore the 10 best tools for communication for businesses, spanning various categories including live chat software, help desk software, customer survey software, customer review platforms, and chatbot software. We will discuss their features, pros, and cons to help you make an informed decision about which tools are best suited for your business needs. Let’s get started without further ado! Top 10 Tools for Customer Communication As you are aware, any business requires more than one software or set of tools to effectively manage its communication activities, spanning from help desk ticket management to customer communication. That's precisely why we have included various top customer communication software and solution categories in this blog. The first category we will explore is Live Chat Software. Live Chat Software Live chat software is a real-time messaging communication tool that enables businesses to engage with website visitors or customers instantly, providing quick phone support and answering queries. As per our analysis, the two best Live Chat softwares are ControlHippo and LiveAgent. Let’s take a closer look at each one. 1. ControlHippo ControlHippo is a WhatsApp-shared inbox designed for sales and support teams, offering efficient management of multiple WhatsApp accounts and seamless CRM software integration. It enables...

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### Best 12 Customer Engagement Platform in Sales and Support

> Explore and compare 12 best customer engagement platforms of 2025,explaining their key features and pricing. Streamline interactions for accelerated growth & satisfaction!

- Published: 2023-10-10
- Modified: 2025-05-22
- URL: https://controlhippo.com/blog/ai/customer-engagement-software/
- Categories: AI Cusotmer Service

Customers are the most crucial aspect of any business. A company’s relevance and popularity in the industry depends on the customers. Did you know that successful B2B customer engagement results in a 63% decrease in customer attrition for businesses? Additionally, they accomplished a 50% increase in productivity and a 55% increase in market share. But engaging customers in your business is one of the most challenging things to do! However, things get much easier with customer engagement platform. Let’s gain an in-depth understanding of customer engagement platform. We’ll also take a look at the top 12 customer engagement platforms that’ll help your business improve customer relationships in no time! What is Customer Engagement Platform? Client engagement software is an essential tool for companies trying to establish and maintain strong relationships with their consumers. With the help of this advanced software, businesses can communicate with their clients via multiple platforms like chat, social media, email, and others. The software acts as a link between a business and its customers, promoting engagement, consistency, and brand advocacy. Customer engagement platform is a strategic asset in a competitive market. It gives companies the ability to build enduring relationships with customers, increase sales, and achieve sustainable growth. Investing in customer engagement platform is crucial for staying ahead in the customer-centric environment with evolving technology. Top 12 Customer Engagement Platform for Businesses Whether you're searching for a way to interact with customers or improve your customer self-service options, there are undoubtedly multiple software options to assist...

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### 12 Best Omnichannel Marketing Platforms for Customer Support

> Omnichannel platforms help scale your business by helping them improve customer service quality, boost revenue, and stay ahead of the competitive space.

- Published: 2023-10-05
- Modified: 2025-05-22
- URL: https://controlhippo.com/blog/omnichannel/omnichannel-platforms/
- Categories: Omnichannel

Given the intensity of competition prevailing in the marketplaces, businesses must build a strong online presence to be able to sustain and thrive. Omnichannel platforms offer a wide range of tools and technologies for businesses to connect with their customers across multiple sales channels and deliver a seamless shopping experience. It must be noted that on average, customers refer to six touchpoints per purchase, and this has tripped from just two in 2021, which in turn shows the importance of omnichannel marketing for businesses to promote customer satisfaction. Read the blog to understand the best omnichannel software tools for E-commerce and communication channels. What Are Omnichannel Platforms? Omnichannel platforms serve as a method for an integrated marketing strategy and help businesses reach customers through different channels including email, social media platforms, mobile apps, websites, etc. They allow businesses to communicate across multiple channels from a single platform. An omnichannel marketing platform serves as a holistic channel to build and strategize marketing campaigns while ensuring consistency of the messages across various touch points. They collect and generate data from these touchpoints, which in turn offer valuable insights and information to design targeted marketing campaigns and messages. Even certain branding elements that involve a logo design, a tagline, imagery, and positioning can be influenced according to that data. 6 Best Omnichannel Platforms for Effective Communication There are several omnichannel platforms in the marketplace, and businesses must carefully evaluate their features before choosing one. We have listed the best omnichannel platforms along with...

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### Top 15 WhatsApp Team Inbox Providers for Efficient Team Collaboration

> Explore the list of the 15 best WhatsApp shared inbox providers. Learn about their features, pros & cons, and benefits, and pick the best WhatsApp team inbox.

- Published: 2023-09-28
- Modified: 2025-05-22
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-team-inbox-providers/
- Categories: WhatsApp

WhatsApp has become an integral part of modern business communication. Its widespread use among customers eventually makes it also an important platform for businesses to engage with their audience effectively. However, managing WhatsApp messages efficiently– especially for teams, can be a challenging task without the right solutions by your side. This is where WhatsApp Team Inbox Providers come into play. These platforms offer solutions that streamline communication, enhance collaboration, and improve customer relationships on WhatsApp. In this blog, we will explore the top 10 WhatsApp Team Inbox Providers– highlighting their key features, pros and cons, and pricings to help you make an informed choice for your business needs. Let’s get started without further ado! 15 Best WhatsApp Business Team Inbox Solutions in 2024 The following WhatsApp Team Inbox solutions are the most preferred choices by businesses and individuals in 2024. Let's examine their technical and non-technical aspects to find the best fit for your business. 1. ControlHippo ControlHippo is an all-in-one WhatsApp team inbox solution tailored for sales, support, service, and marketing teams. It excels in efficiently managing multiple WhatsApp accounts while seamlessly integrating with CRM systems and other necessary tools. Also, this WhatsApp Business app empowers teams to deliver exceptional customer experiences through features like auto responses, task automation, and more. ControlHippo Features Multi-account management Integration with CRM and other tools Automated responses Task automation Detailed analytics ControlHippo Plans & Pricing Free Trial: 10 days Bronze: $20 Per user/month billed annually Silver: $28 Per user/month billed annually Gold: Contact...

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### Choose the Best WhatsApp Business Solution Provider for Your Business

> Check out top 10 best WhatsApp business solution providers in the market. Compare pricing, features and pros and cons!

- Published: 2023-09-25
- Modified: 2025-05-22
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-business-solution-providers/
- Categories: WhatsApp

WhatsApp has emerged as one of the most popular messaging platforms for businesses to engage with their customers. With over 2 billion WhatsApp users worldwide, it offers a vast potential customer base. However, effectively harnessing WhatsApp for business purposes requires the right tools and solutions. In this blog, we'll explore the top 10 WhatsApp Business Solution Providers in 2023 to help you make an informed decision for your business needs. 10 Best WhatsApp Business Solution Providers Below we have listed the top 10 WhatsApp business solution providers that you can check out and compare to make informed decisions. 1. ControlHippo ControlHippo offers a comprehensive WhatsApp Business solution with WhatsApp support, multi-user access, and robust analytics. Moreover, ControlHippo also offers WhatsApp business API solution for better customer engagement. It's ideal for businesses looking to streamline customer communication and track campaign performance. Features WhatsApp business API Multi-user access CRM integrations WhatsApp chat management Sales lead tracking Pricing Free Trial: 7 days Bronze: $20 Per user/month billed annually Silver: $28 Per user/month billed annually Gold: Contact Us *Pricing accurate as of: 14-06-2024 2. Infobip Infobip, one of the best whatsapp solution providers, offers a global WhatsApp Business API with a focus on rich messaging and security. It enables businesses to engage with customers worldwide while offering features like sending images, videos, and documents. Features Global reach Rich messaging Security Reports and analytics Pricing Pricing details are available upon request. You May Also Read : Elevate Your Sales and Support Efficiency Using WhatsApp Business...

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### Top 12 WhatsApp Marketing Software Solutions

> Looking for a dependable WhatsApp marketing service provider? Here's a list of 12 WhatsApp marketing software for managing broadcast campaigns.

- Published: 2023-09-12
- Modified: 2025-03-23
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-marketing-software/
- Categories: WhatsApp

Businesses are constantly seeking ways to connect with their customers and provide exceptional experiences with the help of WhatsApp marketing. But have you ever thought how powerful WhatsApp marketing tools could be for engaging customers? As WhatsApp sees over 2 billion active users globally, businesses can easily reach customers through this trusted platform. But what software should you choose to make the most of this opportunity? Don’t worry! This article will guide you through the top 12 WhatsApp marketing software solutions, each offering unique benefits to elevate your business’s communication strategy. How to Choose the Right WhatsApp Marketing Software for Your Business? Selecting suitable WhatsApp marketing software allows businesses to upgrade communication, automate replies, and increase engagement. With many options available, pick a platform that fits your goals, integrates with existing tools, and offers reliable support. Identify Your Business Needs Determine whether you need WhatsApp marketing software for customer support, automation, lead generation, or bulk messaging. Your industry and business size will help narrow down the right tool. Check API Integration and Features Ensure that the platform functions as an official provider of the WhatsApp Business API so that you can also use WhatsApp for Sales. To enhance efficiency, look for automation, bulk messaging, CRM integration, analytics, and chatbot capabilities. Evaluate Ease of Use and Scalability Select software with a user-friendly interface, particularly if you lack technical expertise. Make sure it can easily adapt as your business expands and your messaging needs evolve. Compare Pricing and Support Assess the cost...

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### 9 Best WATI Competitors in 2025

> Discover top 9 competitors of WATI and explore the best alternatives for WhatsApp business solutions in 2025.

- Published: 2023-09-07
- Modified: 2025-05-22
- URL: https://controlhippo.com/blog/whatsapp/wati-competitors/
- Categories: WhatsApp

Effective customer communication has become a cornerstone of success for businesses across industries. As 681. 5 million WhatsApp users embrace the WhatsApp messaging platform for their everyday interactions, integrating these platforms into business operations has become essential. So, if you’re looking for the best WATI competitors for your business, we’ve got the top WATI competitors for you! What is WATI? WATI is a comprehensive communication platform that specializes in integrating WhatsApp and other messaging channels into business operations. It serves as a robust bridge between businesses and their customers, enabling efficient communication, marketing, and support through popular messaging applications like WhatsApp. Below, we delve into the features, pros, cons, and pricing of WATI. Features Shared team inbox Multi-Channel Communication Custom notifications Broadcast WhatsApp Bulk messages No code chatbot Analytics and Reporting Pricing Growth Plan - INR 2,499 per month Pro Plan - INR 5,999 per month Business - INR 16,999 per month Top 9 WATI Competitors Here are nine competitors to WATI, an official WhatsApp Business API solution - 1. ControlHippo ControlHippo is a versatile customer communication and engagement platform that facilitates seamless interactions between businesses and their customers. It offers a wide range of features to streamline messaging across WhatsApp. ControlHippo helps businesses manage conversations, automate responses, and gain insights into messaging performance. Features Web WhatsApp Multiple-user access Chrome extension Multichannel Integrations CRM integration Pricing Free Trial: 10 days Bronze: $20 Per user/month billed annually Silver: $28 Per user/month billed annually Gold: Contact Us *Pricing accurate as of: 24-03-2025...

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### How to Create QR Code for WhatsApp?

> Create a WhatsApp Group QR Code in just a few steps! Enhance your communication with customers. Perfect for events and promotions.

- Published: 2023-09-05
- Modified: 2025-03-23
- URL: https://controlhippo.com/blog/whatsapp/qr-code-for-whatsapp/
- Categories: WhatsApp

WhatsApp QR codes are reshaping how users connect, share information, and engage with one another. With the fusion of technology and convenience, WhatsApp QR codes offer a streamlined approach to exchanging contact details, joining group chats, and fostering interactions in both personal and professional spheres. WhatsApp introduced QR codes in 2020, making it an even more accessible platform. This innovation simplifies the intricate connectivity process, enabling users to bridge gaps and initiate conversations with a simple scan. This introduction delves into the multifaceted world of WhatsApp QR codes, unraveling their significance, functionalities, and their broader impact on modern communication practices. How Do I Generate a QR Code for WhatsApp? Generating a QR code for WhatsApp can be done in different ways. Below we have explained three ways on how you can generate QR code for WhatsApp. 1. How to Create a QR Code For WhatsApp on Android? Here's how you can generate a WhatsApp QR code using an Android device - Open the WhatsApp Business app on your Android device. Click on the three dots located in the upper-right corner of the screen to access the menu. From the menu, select "Business Tools. " Within the Business Tools section, tap on "Short Links. " Now, tap on "View QR Code" to see and access your unique WhatsApp QR code. 2. How to Create a QR Code For WhatsApp on iPhone? To generate a WhatsApp QR code using an iPhone, follow these steps - Open the WhatsApp Business app on your...

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### How To Create WhatsApp Business Account? (In Minutes!)

> Create a WhatsApp Business account effortlessly. Learn to start it on a new number and explore how to convert WhatsApp to Whatsapp Business on iPhone and Android.

- Published: 2023-08-29
- Modified: 2025-03-09
- URL: https://controlhippo.com/blog/whatsapp/create-whatsapp-business-account/
- Categories: WhatsApp

? ? ? Communication between businesses and their customers has evolved beyond traditional methods. WhatsApp Business, a specialized version of the widely used WhatsApp messaging platform, has emerged as a powerful tool that bridges the gap between businesses and their clientele. Designed to cater to the specific needs of businesses, WhatsApp Business offers a range of features that enable seamless communication. Moreover, WhatsApp has a conversion rate of 45-60%. From automated greetings to product catalogs, this platform provides businesses with a unique avenue to engage with customers. Let’s delve into the discussion of WhatsApp Business, exploring its benefits, conversion process, and its applicability in both personal and professional contexts. What Exactly Is the WhatsApp Business Account? The WhatsApp Business Account is a specialized version of the popular messaging platform designed specifically for businesses. It offers a range of features and tools that enable businesses to effectively communicate with their customers. Businesses can provide important information through a dedicated profile such as their name, category, contact details, and a brief description. WhatsApp business account benefits businesses in numerous ways, and the below graph showcases the data perfectly. This account allows businesses to send out notifications, updates, and essential information to customers, facilitating tasks like order confirmations and appointment reminders. Automated greeting messages can be set up to initiate conversations and provide a personalized touch. Quick replies and message labels help manage conversations efficiently, while the option to create product catalogs enables businesses to showcase their offerings. Verified accounts with a green...

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### WhatsApp Communities: What are they and how do you use them?

> Discover the power of WhatsApp communities. Learn how to build engaging groups, foster interactions, and drive growth for individuals and businesses.

- Published: 2023-08-24
- Modified: 2025-03-24
- URL: https://controlhippo.com/blog/whatsapp/create-whatsapp-communities/
- Categories: WhatsApp

WhatsApp has emerged as a powerful platform that goes beyond personal messaging. With its ability to create communities and groups, WhatsApp has transformed into a hub for like-minded individuals, businesses, and organizations to gather, communicate, and collaborate seamlessly. This transformation has given rise to a new dimension of interaction known as WhatsApp communities. Admins can easily add up to 50 communities in WhatsApp, making it even more convenient. Individuals can share knowledge, engage in discussions, and build networks, while businesses can cultivate brand loyalty and offer exclusive content with the community feature in WhatsApp. This article delves into the concept of WhatsApp communities, exploring their significance, benefits, and strategies for creating and nurturing thriving digital communities. What are WhatsApp Communities? In WhatsApp, communities typically refer to groups of users who come together around a common interest, topic, or purpose to communicate and share information. WhatsApp allows users to create and join groups, which can be considered as communities, where members can exchange messages and media files and participate in discussions. Different Types of WhatsApp Communities WhatsApp communities are divided into two categories: open and closed. Each type provides a unique reason based on get right of entry to privacy alternatives. 1. Open Community Open community users allow customers to enroll without approval, usually via an invite hyperlink. These groups are designed for massive-scale engagement, making them ideal for brands, affected businesses, and public businesses. Since everyone can be involved, they promote enormous discussions, allowing companies and agencies to share updates,...

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### How to Share WhatsApp Group Link with Customers from Different Devices?

> Efficiently create and share WhatsApp group links for seamless networking and engagement. Get Expert tips for safe and engaging group management.

- Published: 2023-08-22
- Modified: 2025-03-03
- URL: https://controlhippo.com/blog/whatsapp/share-whatsapp-group-link/
- Categories: WhatsApp

? ? ? Communication has evolved rapidly, making connecting with friends, family, colleagues, and like-minded individuals easier than ever. One platform that has played a significant role in this transformation is WhatsApp. Among its various features, the introduction of WhatsApp Group Links has provided users with a novel way to create and join groups, fostering seamless communication and collaboration among members. What are WhatsApp Group Links? WhatsApp Group Links are unique URLs that allow users to join specific WhatsApp groups with a single click. These links have become an essential tool for creating and managing groups, as they simplify the process of adding new members. Instead of needing to manually add contacts to a group, administrators can generate and share a Group Link, which interested individuals can use to instantly join a WhatsApp group. This convenience has made active WhatsApp Group Links particularly popular for a wide range of purposes, from social gatherings and hobby groups to professional networks and educational forums. How to create WhatsApp Group Link on Android? Creating WhatsApp group links on an Android device is quite similar to the process on an iPhone. Please note that you must be the admin of the group you wish to share the group link. Here's how you can do it: Open WhatsApp - Unlock your Android device and open the WhatsApp application. Ensure that you are logged in to your WhatsApp account. Select the Group - Navigate to the "Chats" tab and choose the group for which you want...

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### WhatsApp Auto-Reply: How to Set Them Up?

> Boost your business with WhatsApp auto-reply! Discover how to set up to handle inquiries 24/7 and enhance customer interactions.

- Published: 2023-08-17
- Modified: 2025-03-07
- URL: https://controlhippo.com/blog/whatsapp/setup-whatsapp-auto-reply/
- Categories: WhatsApp

In a world where instant communication has become a cornerstone of our daily lives, platforms like WhatsApp have transformed the way we connect and interact. WhatsApp, a widely used messaging application, has continually evolved to offer not only real-time conversations but also features that enhance our communication experience. In fact, 64% of people have mentioned that they prefer messaging over a call or email. From sharing text messages to multimedia content, making voice and video calls, and even setting automated responses, WhatsApp has become an integral part of modern communication. This introduction delves into the multifaceted nature of WhatsApp and its role in shaping how we stay connected in today's fast-paced digital age. What is the WhatsApp Auto Reply Feature? The Auto Reply feature in WhatsApp is a functionality that allows users to set up automated responses to incoming messages. When this feature is enabled, WhatsApp will automatically send predefined responses to people who message you without requiring you to manually type out replies each time. This is particularly useful for situations when you cannot respond immediately, such as when you're busy, driving, or on vacation. WhatsApp business auto reply can be customized to include a personalized message or information about your current status. For instance, if you're on vacation, your Auto Reply could inform contacts that you're away and might not be able to respond promptly. This helps manage expectations and ensures that people are aware of your availability. The availability of features like Auto Reply may vary depending...

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### How to Backup WhatsApp Business on iPhone and Android: A Complete Guide

> Looking to transfer, export, or backup WhatsApp Business chats data? Check out this how-to guide for Android and iPhone. Find a cross-platform transfer hack.

- Published: 2023-08-15
- Modified: 2025-03-21
- URL: https://controlhippo.com/blog/whatsapp/backup-whatsapp-business/
- Categories: WhatsApp

If you interact with customers and teams on WhatsApp Business, you must have heaps of crucial data you’d like to keep safe forever. Backup WhatsApp Business to do so, or simply transfer it to another phone when switching phones (Android or iPhone). We have curated this guide to discuss how to backup WhatsApp Business data for iPhone and Android. Let’s dive right in. Backup WhatsApp Business App Data for iPhone (Using iCloud) Do you want to keep your WhatsApp Business data stored on your iPhone safe and accessible? Rely on iCloud to backup WhatsApp Business app data stored on your iPhone; you can restore iCloud WhatsApp backup when needed. Remember that iCloud only provides 5GB of free space to store data (WhatsApp backup (iPhone)); you’ll have to buy more storage based on your needs. Let’s understand the process of WhatsApp Business backup for iPhone in steps - Step 1: To backup WhatsApp Business data, open the WhatsApp Business app and head to ‘Settings’ by clicking the gear icon from the bottom bar. Step 2: Now hit the Chats option and tap Chat Backup (WhatsApp Business). Don’t forget to double-check that your WhatsApp Business is linked or synced with iCloud. Step 3: Tap the ‘Back Up Now’ to backup WhatsApp Business data. If you want to eliminate repeating this process whenever you need to backup WhatsApp Business, activate Auto Backup (WhatsApp Business). This’ll ensure your iCloud WhatsApp backup is updated based on your preferred schedule–daily or weekly. You May Also Read...

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### How to Create WhatsApp Surveys to Improve Your Sales?

> Unlock valuable insights with WhatsApp surveys. Measure customer satisfaction, engage your audience, and make data-driven decisions for business success.

- Published: 2023-08-10
- Modified: 2025-03-23
- URL: https://controlhippo.com/blog/whatsapp/create-whatsapp-surveys/
- Categories: WhatsApp

Businesses are continually seeking innovative ways to engage with their customers and gain valuable insights. WhatsApp, with its massive user base and seamless messaging platform, has emerged as a powerful tool for businesses to connect with their audience. WhatsApp is the 3rd most used social platform in the world, giving businesses the opportunity to connect with their prospects. One such method that has gained popularity is using WhatsApp surveys to receive customer feedback on whatsapp. These surveys offer a dynamic and interactive approach to gather feedback, opinions, and preferences from customers, enabling businesses to make data-driven decisions and enhance their products and services. What Are WhatsApp Surveys? WhatsApp surveys are a modern and effective tool for businesses to collect valuable feedback, opinions, and preferences from their customers. They involve sending structured WhatsApp questionnaires, polls, or quizzes through the WhatsApp messaging platform to a targeted group of customers or contacts. How to Create WhatsApp Surveys? Creating a survey on WhatsApp to measure customer satisfaction can be an effective way to gather feedback from your customers and improve your business. There are different methods to conduct surveys on WhatsApp, including using a chatbot in WhatsApp Business or utilizing interactive messages from the WhatsApp Business API. Let's explore each method in more detail, as well as other options for surveys on WhatsApp - 1. How to Create WhatsApp Surveys with a Chatbot? Step 1 - Set Up WhatsApp Business Account To create surveys on WhatsApp, you need a WhatsApp Business account. If you...

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### WhatsApp for Customer Service: An Exceptional Support Guide

> Learn how using WhatsApp for customer service can help different industries provide fast support, and streamline communication for better customer experiences.

- Published: 2023-08-08
- Modified: 2025-03-09
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-for-customer-service/
- Categories: WhatsApp

As communication preferences shift toward mobile messaging apps, WhatsApp has emerged as a leading platform for businesses to engage with their customers in real-time. With its vast user base, multimedia capabilities, and instant messaging features, WhatsApp offers a unique and powerful opportunity for businesses to deliver personalized and efficient customer support. An average WhatsApp user spends about 40 minutes daily using WhatsApp, giving businesses a huge opportunity to grow their customer base. In this article, we will explore the significant impact of using WhatsApp as a customer support channel and how ControlHippo can augment and optimize this experience to meet the evolving demands of modern customer service. How to Use WhatsApp for Customer Service? Using WhatsApp for customer support can effectively provide prompt and personalized assistance to your customers. Here's a step-by-step guide on how to use WhatsApp for customer support - Create a Business Account - If your business doesn't already have one, you'll need to create a WhatsApp Business Account. Download the WhatsApp Business app from the app store and register your business using a dedicated phone number. Additionally you can connect it to your PC using WhatsApp business Desktop app. Set Up Your Business Profile - Fill in your business details, such as the name, description, category, address, website, and business hours. A complete and professional profile helps establish credibility with customers. Enable Automated Greeting Messages - You can set up an automated greeting message that customers receive when they initiate a chat with your business for...

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### How to Schedule WhatsApp Messages on Android and IOS Devices?

> Discover step-by-step instructions on how to schedule WhatsApp messages on both Android devices and WhatsApp Web.

- Published: 2023-08-03
- Modified: 2025-02-19
- URL: https://controlhippo.com/blog/whatsapp/schedule-whatsapp-messages/
- Categories: WhatsApp

WhatsApp has become a go-to app for personal and business communication, connecting people across the globe. Its seamless interface, cross-platform accessibility, and a wide range of features have made it a preferred choice for individuals and businesses. Over 80% of customers that engage with businesses on WhatsApp end up placing an order! The introduction of WhatsApp Business App has opened new avenues for enterprises to build meaningful relationships with their audience, promote products and services, and provide efficient whatsapp customer service. In this article, we’ll talk about how you can schedule messages on WhatsApp through different platforms. How to Schedule WhatsApp Messages on Android? WhatsApp does not have a built-in feature for scheduling messages on Android devices. There are third-party apps and workarounds that you can use to schedule WhatsApp messages. Here's a step-by-step guide on how to schedule WhatsApp messages on Android using a third-party app called "SKEDit" - Step 1: Download and Install the SKEDit App Go to the Google Play Store and search for " - Scheduler for WhatsApp. " Download and install the app on your Android device. Step 2: Launch the SKEDit App Open the SKEDit app once it's installed on your phone. Step 3: Sign Up or Log In If you're using SKEDit for the first time, sign up for an account using your email or log in if you already have an account. Step 4: Add WhatsApp to SKEDit In the app, select "WhatsApp" from the list of supported apps and grant the...

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### 14 Best WhatsApp Marketing Messages Examples that Boost Sales

> Discover high-converting WhatsApp marketing messages & examples to boost engagement, and drive sales with real-world, high-impact templates.

- Published: 2023-08-01
- Modified: 2025-03-11
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-marketing-messages-examples/
- Categories: WhatsApp

WhatsApp has emerged as a powerful and popular platform for businesses to connect with their customers and execute marketing strategies. With over two billion active users worldwide, WhatsApp provides a direct and personal channel for businesses to engage, inform, and promote their products and services to a wide audience. In fact, 50% of companies and startups reported that using WhatsApp increased customer engagement. WhatsApp marketing messages have become essential for businesses, allowing them to leverage the platform's features and capabilities to create impactful and targeted marketing campaigns. What is WhatsApp Marketing Message? A WhatsApp promotional message refers to a non-transactional message that businesses can send to market their products and services. These messages include updates and notifications such as back-in-stock alerts, offers, discounts, coupons, app promotions, abandoned cart reminders, product recommendations, and more. It serves as a means for businesses to engage with their customers and promote their offerings on the platform. 14 WhatsApp Marketing Messages & Examples to Boost Sales Here are 14 promotional WhatsApp messages and templates that businesses can use to boost sales - 1. New Product Announcement This template is used to inform customers about the launch of a new product, creating excitement and curiosity among them. Example: "Exciting news! We've just launched our latest product that will make your life easier. Check it out now: " 2. Limited-Time Offer The limited-time offer template is designed to create a sense of urgency and encourage immediate action from customers by offering a time-limited discount. Example: "Hurry! For...

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### How to Send 1000 WhatsApp Messages at Once?

> Want to send 1000 WhatsApp messages at once to promote a product or share important information? Check our guide on how to send multiple messages on WhatsApp.

- Published: 2023-07-27
- Modified: 2025-02-19
- URL: https://controlhippo.com/blog/whatsapp/send-1000-whatsapp-messages/
- Categories: WhatsApp

Using WhatsApp messages to communicate with multiple prospects and customers will definitely help you generate tons of new leads or leverage existing ones. If you have a similar goal and are wondering how to send 1000 WhatsApp messages at once on WhatsApp, you’re at the right place. In this actionable guide, we discuss ways to send WhatsApp messages to multiple contacts, in-depth insights into WhatsApp’s broadcast feature, and the method to send WhatsApp messages while staying compliant. Towards the end, you’ll also find the process to send 1000 text messages at once in WhatsApp in three easy steps. Is There a Need to Send 1000 WhatsApp Messages Simultaneously? Yes, there is a need to send multiple messages 1000 WhatsApp messages simultaneously as businesses use the platform to interact with their customers, as it builds strong personal connections. This results in increased customer retention—customers keep coming back to your business whenever they need something you have to offer. But how do you efficiently interact with multiple customers simultaneously, ensuring you’re always on their minds whenever they need something you offer? Well, by sending out regular personalized and contextual messages in bulk to notify customers and communicate relevant details. Other than this, businesses need to send bulk messages on WhatsApp or 1000 WhatsApp messages simultaneously for multiple other reasons. Let’s discuss some of them with their benefits: 1. New launch alert Suppose you have a clothing line and have recently launched your new summer collection. You’d need to promote the new launch...

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### WhatsApp Automation: A Step-by-Step Guide

> Discover how WhatsApp automation can streamline customer communication and enhance engagement. Learn about top tools, benefits, and use cases.

- Published: 2023-07-24
- Modified: 2025-05-28
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-automation/
- Categories: WhatsApp

WhatsApp remains the most preferred platform for businesses to communicate instantly with customers. With over 2 billion WhatsApp users, Whatsapp remains one of the leading messenger applications used by people across the world. And the launch of the WhatsApp Business platform was a breakthrough as its features and functionalities blurred all the barriers in communication between businesses and customers. WhatsApp automation is a notable feature of WhatsApp Business API, and connecting it to a CRM or WhatsApp marketing software helps automate repetitive tasks and processes in customer communication. This blog has curated all the essential details about WhatsApp automation. We have also provided a step-by-step guide to help you automate customer sales and support conversations using the Whatsapp Business App and WhatsApp API. What Is WhatsApp Automation? WhatsApp automation refers to using API or AI tools to automate the customer support and sales conversations businesses take up over WhatsApp. The tool can be programmed to send WhatsApp messages and replies without human intervention. It can also be configured to automatically respond to FAQs and raise tickets for queries that require agent intervention. Businesses use WhatsApp to send the following: Promotional messages, Transactional information, Alerts, and reminders, Product highlights, Instant notifications, Customer support, Product updates, WhatsApp Broadcast messages, Collecting customer feedback. WhatsApp business automation helps automate the repetitive tasks involved in the above processes. Doing so helps save time and costs for businesses and customer support teams, which they can invest in performing other crucial business operations. Beyond that, WhatsApp automation...

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### How to Send WhatsApp Bulk Messages?

> Learn how to send WhatsApp bulk messages efficiently to reach your audience, boost engagement, and streamline your marketing campaigns with top 5 easy-to-use tools.

- Published: 2023-07-18
- Modified: 2025-05-22
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-bulk-messages/
- Categories: WhatsApp

Sending a WhatsApp bulk message is an effective marketing instrument that numerous businesses use regardless of size. In fact, 64% of users believe WhatsApp builds a personal connection with businesses. But you can avail of the benefit of bulk messaging only if your bulk messages adhere to WhatsApp guidelines and are effective enough to encourage sales. To make it easier for you, we have curated this guide on how to send mass messages on WhatsApp, wherein we have covered how small businesses and large enterprises can leverage it. We’ve included a list of the top WhatsApp bulk message senders if you're a large enterprise. To take your business off the ground, we’ve also listed the strategies to craft an effective messaging campaign and critical points to consider before using the bulk messaging feature. What is WhatsApp Mass Message? WhatsApp mass messaging or bulk messaging is a way to send the same message to numerous contacts at once. It makes it simple and quick for businesses to connect with potential customers. Instead of sending messages one by one, you can send bulk messages in a single go. This feature is mainly useful for promotional campaigns or updates. It increases customer engagement overall. Businesses commonly use it to share offers, event invites, and important announcements. It saves time and also makes communication consistent. However, to use this mass messaging in the right manner is important. Because WhatsApp has strict policies to prevent spam. You need a verified WhatsApp Business API or an...

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### WhatsApp Business Web: How to Use It for Windows and Mac?

> Learn how to use WhatsApp Business Web on Windows and Mac. Follow our step-by-step guide to set up, log in, and maximize WhatsApp Web’s potential.

- Published: 2023-07-13
- Modified: 2025-03-21
- URL: https://controlhippo.com/blog/whatsapp/whatsapp-business-web/
- Categories: WhatsApp

? WhatsApp Web Business is becoming increasingly popular among companies of all sizes for managing customer communications. With Android users averaging 33. 5 minutes daily on the app, WhatsApp Web provides companies with an efficient platform for customer support, marketing, and internal coordination. Whether you’re a startup or a large enterprise, you can use WhatsApp Web to engage with clients, manage customer service, and boost sales. Let’s understand how to use WhatsApp Business Web. What Is WhatsApp Web for Business? WhatsApp Business Web is the browser-based version of the WhatsApp Business app, designed for companies to manage customer communications from a computer. It allows businesses to send messages, share files, and handle customer interactions. The web interface provides features like quick replies, labels, and automated responses to enhance customer service efficiency. However, to use WhatsApp Business Web, businesses must have the WhatsApp Business app installed and logged in on a mobile device. The web version syncs conversations and data in real time between the browser interface and the mobile app, offering a seamless experience across devices. What Can You Do With WhatsApp Business Web? WhatsApp Business Web may not be perfect, but it remains a useful tool for businesses to communicate. It offers a sleek, no-install solution for managing customer interactions right from the browser. Here's what it can do: 1. Send/Receive Messages in Real Time Using WhatsApp Business Web allows you to mirror the chat window of your phone and instant message customers in real time. This is the...

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