Keep All Your Emails & Teams Aligned in One Shared Inbox
Route emails to the right team, respond faster, and never miss a message. Keep teams aligned across Gmail, Outlook, and every channel.
Try Shared Inbox For Free
Collaborate on Customer Queries, Internal Emails, and Shared Threads
Work together in real time from a single, organized workspace.
What Teams Achieve with Unified Email
Reply faster, work better as a team, and save time on emails with one shared inbox that keeps everything organized.
Reduction in Response Time
Quickly manage all team conversations in one unified inbox, ensuring faster response rates and a seamless customer experience.
Increase in Team Collaboration
Easily assign and track emails across multiple team members, improving collaboration and reducing email overload.
Improved Email Efficiency
Automate repetitive tasks and categorize incoming messages, allowing your team to focus on high-priority support tickets.
Collaboration, Clarity & Control – All in One Inbox
An always-on, cost-effective solution built to boost efficiency and customer satisfaction.
Let emails reach the right agents with Auto Assign
Use smart rules to auto-assign incoming emails to the right team member.
- Automate repetitive email routing tasks
- Reduce manual effort and boost team productivity.
- Prevent missed or unclaimed messages
Assign emails in seconds with Quick Email Delegation
Assign any email in just two clicks – skip the forwards and chaos.
- Cuts response time with auto-suggested replies
- Save time and reply with confidence.
- Improved accountability across your entire team
Collaborate on emails effortlessly with Shared Drafts
Work together in real time, ensure every message hits the mark, and resolve queries faster.
- Draft emails together without overlap or confusion
- Maintain response consistency across agents and teams
- Cut down back-and-forth by resolving queries in one go
Manage all conversations in one place with Multi-Channel Inbox
Bring emails, live chat, WhatsApp, social messages, and more into one unified view.
- View and reply to messages from every channel in one place
- Eliminate platform switching and save time
- Deliver consistent support across all touchpoints
Smart Features Inside Your Team Inbox
Streamline shared email inbox management, enhance team collaboration with automated processes, and gain real-time insights for better productivity and communication efficiency.
Organize your team inbox efficiently with labels for effective email management and categorization across your shared inbox software.
Create multiple shared inbox views for teams to access relevant information tailored to their specific workflow needs.
Track team inbox performance metrics to make informed decisions and optimize your shared email inbox strategies effectively.
Integrate multiple email accounts into a single shared inbox to simplify communication management across different brands.
Share emails using CC/BCC features, forward messages for team collaboration, and streamline decision-making in your shared inbox software.
Maintain comprehensive customer records by seamlessly integrating data within your team inbox during shared email inbox setup.
Use email templates in your shared inbox to save time and respond quickly to common customer queries.
Automate customer query distribution among team members for balanced workload management in your shared inbox software.
Tag team members to monitor specific conversations, promoting transparency and collaboration within your shared email inbox system.
Sync email conversations with CRM contacts and deals, access customer history in real time, and reduce manual work by staying focused in one place.
Connect Your CRM Now
We got amazing help from the ControlHippo team. They're really quick to respond, know a lot, and do everything they can to help with our questions.
We've experienced exceptional customer support from the ControlHippo team. They are responsive and beyond to assist with any queries.
Bring your emails, channels, and teams together in one shared inbox.
-
A shared mailbox lets multiple people access, read, and reply to emails from one common Gmail account without sharing personal logins.
-
It centralizes communication, prevents missed emails, avoids duplicate replies, and facilitates better team collaboration.
-
In Gmail, you can use account delegation, Google Groups, or third-party tools to give team members shared access and manage emails together.
-
Yes, with delegation or tools, multiple users can reply or send emails directly from the shared email address in Gmail.
-
A shared mailbox has one inbox for all users. Group email allows discussions, but no shared inbox. A distribution list forwards emails to multiple addresses without shared management.
In this guide, we’ll discuss effective email communication tips to help you write clear, professional, and engaging emails.
A Gmail shared inbox is a mailbox that multiple team members can access and manage together.
Gmail labels function like tags, helping you organize emails into separate categories while leaving them in your inbox.
An automated email is an automatic out-of-office greeting that is sent in response to an email you have received.
Email management refers to managing inbound messages that help organizations archive, capture, and retain the emails...
This guide will explain everything about the shared mailbox vs distribution list vs. shared inbox. Let’s dive deeper into it!