Shared SMS Inbox For Better Customer Service
Manage all SMS conversations in one text messaging inbox. Assign text messages to team members and respond faster without missing customer inquiries.
Start Free Trial
Advanced SMS Management Features – Beyond Basic Text Messaging
Manage SMS workflow through assignment, tracking, and team coordination features.
Not All Text Messages Need Human Hands
Smart text messaging automation handles routine inquiries while your team manages complex conversations in the shared inbox.
Boost Text Messaging Productivity
Centralize all SMS conversations in one shared text inbox to help your team work efficiently together.
Accelerate Text Response Times
Give agents immediate access to all team text messaging for faster responses that keep customers satisfied.
Eliminate All Text Inbox Confusion
Prevent communication overlap and confusion by coordinating all text responses through one collaborative shared inbox system.
Collaboration, Clarity, and Control – All in One SMS Inbox
Always-on text messaging solution designed to boost team efficiency and satisfaction.
SMS Delegation
Assign incoming SMS messages to the right team member in seconds, improving response times and ensuring no message is missed.
- Reduces agent workload by deflecting repetitive queries
- Improves response accuracy and consistency
- Speeds up issue resolution with relevant, instant information
Team Collaboration
Collaborate seamlessly on SMS responses to ensure consistent and efficient communication, all within the shared inbox.
- Cuts response time by up to 50% with auto-suggested replies
- Ensures faster customer engagement and reduced wait times
- Increases agent output without compromising quality
Auto-Response Setup
Set up automated replies to ensure customers receive timely responses, even after hours or during peak times.
- Centralizes conversations for better tracking and faster responses
- Eliminates missed messages, improving customer experience
- Enables agents to switch channels without losing context
SMS Tagging
Organize and prioritize incoming SMS messages with customizable tags, making it easier for your team to manage customer conversations.
- Handles peak hours and after-hours queries without delay
- Provides instant answers, boosting customer satisfaction
- Frees up agents for complex, high-value tasks
The AI agents is always available, delivering instant responses to customer queries and reducing wait times.
We got amazing help from the ControlHippo team. They're really quick to respond, know a lot, and do everything they can to help with our questions.
We've experienced exceptional customer support from the ControlHippo team. They are responsive and beyond to assist with any queries.
Bring your sms, emails, channels, and teams together in one shared inbox.
-
Our system automatically locks conversations when a team member starts typing, preventing multiple agents from responding to the same customer text simultaneously.
-
Yes, you can instantly assign incoming SMS conversations to any team member with a single click. Assigned messages appear in their personal queue for immediate action.
-
All incoming SMS messages stay in the shared queue until assigned or picked up. You can set up automatic routing rules or manual assignment to ensure coverage during off-hours.
-
No, customers see a seamless conversation from your business number. Internal team coordination happens behind the scenes without affecting the customer experience.
-
Absolutely. Every SMS conversation includes complete message history, team member notes, and assignment tracking so any agent can provide informed responses.