Streamline Support with Facebook Messenger Shared Inbox
Efficiently handle multiple Facebook Messenger accounts simultaneously with ControlHippo shared inbox solution.
- Unify Messenger inbox for your team
- Assign chats and track progress easily
- Organize with labels, filters, and notes
- Set auto-replies for quick updates
- Improve service using CSAT feedback
Manage Multiple Messenger Accounts In One View
- Easily add and manage multiple Messenger accounts in one shared inbox.
- Set role-based access for each team member across accounts.
- Track chat progress using the Resolve and Unresolved status.
- Receive instant email alerts when chats are assigned, keeping your team updated and ensuring timely responses.
Assign, Label & Filter Chats For Smooth Support
- Categorize chats using smart labels and chat list filters for better organization.
- Assign messages in real time to the most suitable agents.
- Add private notes to give internal context without disrupting conversations.
- Quickly filter chats by unread, pending, or specific labels to stay efficient.
Respond Promptly With Smart Automation
- Configure auto-reply to manage messages during non-business hours.
- Use bulk message tools to share updates, promotions, or announcements.
- Automate follow-ups and outreach through predefined workflows.
- Send timely messages triggered by specific customer actions or behavioral patterns for better engagement.
Sync Conversations with CRM and Helpdesk Tools
- Integrate your Messenger inbox with CRM and support tools.
- Send Messenger chats directly to your CRM.
- Use Zoho Desk to create tickets automatically and access full customer history for better support context.
Why Integrate Facebook Messenger With ControlHippo’s Shared Inbox?
While Meta Business Suite allows teams to manage Facebook and Instagram chats, it’s designed for basic use and smaller teams, with limited flexibility and scalability. ControlHippo goes beyond that.
With ControlHippo’s Messenger shared inbox, you can:
- Centralize all Facebook Messenger chats into one dashboard for easier access, search, and tracking.
- Improve agent productivity with features like AI chat assistant and chat summarization, which help teams respond faster with the right information.
- Use workflow automation to handle repetitive tasks like follow-ups and assignments, reducing manual effort.
- Expand beyond Messenger with omnichannel integration; manage WhatsApp, email, and Telegram chats from one platform.
How to Integrate Facebook Messenger with ControlHippo?
Step 1: Sign up with ControlHippo.
Step 2: Access the dashboard and navigate to "Channels" on the sidebar.
Step 3: Select "Messenger" and then click "Connect".
Step 4: Log in to your Facebook account using your credentials.
Step 5: Select the business pages you wish to integrate with ControlHippo.
Use Cases of Facebook Messenger Shared Inbox
Customer Support
Manage queries, provide swift responses, and enhance customer satisfaction
Team Collaboration
Coordination of tasks, sharing of updates, and seamless teamwork dynamics are possible.
Sales Engagement
Engage prospects, nurture leads, and close it faster with personalized responses.
Marketing Campaigns
Broadcast promotions, gather feedback, and analyze campaign effectiveness easily.
Integrations
Sync Your Team Communications into Your CRM Without Any Hassle
Let's Make Facebook Messaging Easier for Your Team!
Try ControlHippo's Facebook Messenger shared inbox today for smoother communication and collaboration!
We got amazing help from the ControlHippo team. They're really quick to respond, know a lot, and do everything they can to help with our questions.
We've experienced exceptional customer support from the ControlHippo team. They are responsive and beyond to assist with any queries.
Frequently Asked Questions for Facebook Messenger Shared Inbox
Get quick answers to your questions related to ControlHippo and Facebook Messenger Shared Inbox.
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Yes, ControlHippo supports Messenger multiple accounts so that you can manage all your pages from a single platform.
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Yes. ControlHippo offers more flexibility, automation, and integrations than the default Facebook shared inbox in Meta Business Suite.
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Yes, with auto-reply configuration, you can set up instant responses to manage expectations and availability.
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Yes, agents receive email alerts through the Chat Assign Notifications feature.
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Yes. Use automated ticket creation with tools like Zoho Desk to ensure no query goes unresolved.
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