What is DevRev?
DevRev is a platform connecting product development with customer support. It is designed for tech teams to streamline feedback with tools focused on optimizing customer and product journey interactions. It utilizes an AI platform that automates workflows to improve customer experience.
What is ControlHippo?
ControlHippo, the best DevRev alternative, is an omnichannel sales and support platform. It uses AI-powered tools like chat assistants and NLP to unify communication. Teams can deliver prompt responses and personalized customer experiences with features like an AI knowledge base and tailored customer support.
Why Is ControlHippo The Best Alternative To DevRev?
ControlHippo outshines DevRev as the optimal choice for omnichannel communication. With features like AI chat assistant and sentiment analysis, it efficiently manages customer interactions across WhatsApp, email, and chat. Unlike DevRev, which centers on product feedback, ControlHippo seamlessly integrates with CRM systems, providing real-time analytics that improves team collaboration and customer satisfaction.
DevRev vs. ControlHippo: Feature-wise Comparison
Compare DevRev and ControlHippo to find the right fit for your team’s needs. See why ControlHippo stands out as the preferred platform for managing customer interactions on WhatsApp and other channels.
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|---|---|---|
| Overall score |   4.3/5 | 4.5/5 |
| Ease of use | 4/5 | 4.2/5 |
| Value for money (pricing details below) | 4.2/5 | 4.5/5 |
| Design quality | 4/5 | 4/5 |
| Features | • Customizable branding • Reporting/analytics • Contact management • Email management | • AI Chat Assistant • AI-based routing • Virtual assistant handoff • Chat summarization • Multi-Channel Support |
| Head to head Comparison | • Ideal for tech teams focusing on customer feedback management • Integrates development and support workflows • Strong in customer feedback loops | • AI-Powered Features to automate workflows • Offers more integrations for omnichannel support • Broad omnichannel integration, including CRM syncing for full customer visibility |
| Pricing range | The support plan starts at $19.99 per user/month for startups and small customer support teams with up to 10 users. | Free plan “Basic” for small teams with a chatbot and several limited features. The bronze plan starts at $20/user per month with a chatbot, additional AI features, and advanced reporting tools. |
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Features That Make ControlHippo #1 AI Customer Service
ControlHippo’s advanced AI-powered features and omnichannel support streamline customer interactions to ensure personalized service across all touchpoints.
Third-Party App Automated Ticket Creation
ControlHippo automates ticket creation from messages, while DevRev emphasizes customer feedback integration.
- Ensure timely and efficient ticket generation from customer messages, reducing the chances of missed queries.
- Promote seamless integration with various messaging platforms to enhance customer support operations.
- Empower agents with automated ticketing to streamline workflows and improve response times.
Enhance Support with Instant Chat Summarization
ControlHippo provides chat summarization for quick access, while DevRev features a "/summarize" command for efficient overviews.
- Enable quick access to previous conversations, allowing agents to provide informed responses.
- Enhance service continuity during team transitions by summarizing key discussion points.
- Improve efficiency by minimizing the time agents spend on context-switching between chats.
Seamless Transitions with Virtual Assistant Handoff
ControlHippo ensures smooth handoffs from virtual assistants to agents, while DevRev lacks a dedicated handoff process.
- Ensure smooth transitions from virtual assistants to live agents, maintaining a consistent customer experience.
- Reduce customer annoyance by allowing for direct continuation of service without repetition.
- Provide agents with relevant context from virtual assistants, enabling personalized support interactions.
Automates follow-ups Workflow Automation
ControlHippo excels in automating workflows, while DevRev primarily handles product feedback.
- Automate repetitive tasks to save time, allowing agents to focus on complex customer issues.
- Ensure consistent follow-up on customer inquiries to minimize oversight and enhance satisfaction.
- Streamline task assignments based on agent availability and expertise, improving overall efficiency.
Top DevRev Alternatives
Discover the top AgentForce alternatives with detailed insights into key features and ideal use cases. Ease of use ratings are carefully aggregated from trusted platforms like G2, Capterra, and SoftwareSuggest.
| Company | Ease of Use (Rating) | Best For | Key Features |
|---|---|---|---|
 | Small to medium-sized businesses seeking customizable AI chat solutions |
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 | Enterprises needing scalable customer support solutions |
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 | Businesses aiming to enhance customer engagement through messaging |
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 | Businesses looking for an all-in-one help desk solution |
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 | Large enterprises requiring unified customer service platforms |
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 | Small to medium-sized businesses focusing on email support |
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 | Enterprises needing a CRM-focused customer support platform |
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 | Businesses seeking cost-effective customer support solutions |
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 | Sales and marketing teams focused on lead conversion and customer engagement |
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Try ControlHippo: Start a 10-day FREE Trial
Sign up for a 10-day FREE trial of ControlHippo. Experience its features and understand
how it can improve your customer interactions and streamline support processes.
We got amazing help from the ControlHippo team. They're really quick to respond, know a lot, and do everything they can to help with our questions.
We've experienced exceptional customer support from the ControlHippo team. They are responsive and beyond to assist with any queries.
Frequently Asked Questions
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ControlHippo AI provides advanced chat summarization and seamless virtual assistant handoffs, ensuring efficient interactions. DevRev AI also offers a summarization feature but lacks advanced handoff capabilities for improved continuity.
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ControlHippo excels in workflow automation with features like automated ticket creation, follow-ups, and task assignments, improving agent efficiency. DevRev, while efficient in feedback processes, does not provide the same level of comprehensive automation for support tasks.
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ControlHippo stands out with robust multi-channel chat support, integrating messaging platforms like WhatsApp and email. DevRev also supports multiple channels but focuses more on feedback integration, limiting its chat capabilities.