Omnichannel Messaging Inbox – Centralize Your Communication
No more switching between apps. Manage all your customer communications across channels from a single dashboard.
- Connect with customers across channels, including WhatsApp and Telegram.
- Organize communication by managing all messages from a single dashboard.
- Access analytics tools to gain valuable insights into communication patterns.
- Empower your team with features, such as task assignments and auto-replies.
Manage all incoming inquiries, requests, and claims in one platform
- Respond promptly to customer queries, ensuring efficient resolution.
- Categorize conversations based on various factors for easy management.
- Assign tasks and escalate issues seamlessly within the ControlHippo interface.
Integrate CRM with multiple messaging platforms for better insights and planning
- Sync customer data across platforms to maintain a unified view and decisions.
- Use historical data and customer preferences to personalize interactions.
- Generate actionable reports to improve customer engagement strategies.
Analyze and control users’ performance across all platforms
- Monitor response times and query resolution rates to ensure customer satisfaction.
- Provide feedback and coaching to customer representatives based on performance.
- Identify bottlenecks in the process workflows to make the customer support smoother.
Integrate Popular Messaging Channels With ControlHippo
From WhatsApp to WeChat, easily integrate your favorite social media platforms with ControlHippo
for better efficiency and streamlined support operations.
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WhatsApp
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WhatsApp Business API
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Telegram
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Instagram
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Facebook Messenger
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Viber
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WeChat
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Email
Let your audience connect with you on their most preferred communication platform - WhatsApp. Use multiple WhatsApp numbers to separate departments and query types.
- Empower multiple agents to collaborate on shared accounts.
- Streamline execution by assigning labels to each message.
- Multiple WhatsApp numbers for improved customer support.
- Respond instantly to common inquiries with automated replies.
- Gain data-driven insights into your WhatsApp communications.
- Execute campaigns to reach a mass audience through Broadcast.
- Integrate your favorite tools and CRM solutions with ease.
Connection:
Sign up with ControlHippo, select WhatsApp from the available channels, and then simply scan the QR code provided.
Easily integrate WhatsApp with your business operations for better communication with customers and smoother management of messages, queries, and inquiries.
- Gain data-driven insights into your WhatsApp communication.
- Empower multiple agents to collaborate on shared accounts.
- Instantly respond to common inquiries with automated replies.
- Run campaigns to reach a mass audience through Broadcast.
- Engage with customers in real-time using Live Chat.
- Assign labels to each message for streamlined execution.
- Add private notes within chats for teammates’ reference.
- Forward multiple messages to multiple contacts.
Connection:
To connect to the WhatsApp Business API, you need to verify your business page on Facebook and link your phone number to WhatsApp Business. Then, follow the steps outlined in the video below.
Connect your Telegram business number/s with ControlHippo to better manage customer inquiries and get a consolidated view of all the business communication.
- Efficiently organize messages with labels for streamlined execution.
- Improve customer support with multiple Telegram numbers.
- Respond instantly to common inquiries with automated replies.
- Empower multiple agents to collaborate on shared accounts.
- Access data-driven insights into your Telegram communication.
- Execute campaigns to reach a mass audience through broadcasts.
- Add private notes within chats for team members' reference.
Connection:
Input your Telegram number to receive a One-Time Password (OTP). Once received, just enter the OTP to begin.
Connect Instagram to the ControlHippo Omnichannel Messaging Platform for smoother customer inquiry management and centralized communication.
- Let several team members work together on shared accounts.
- Use automatic replies to quickly answer common questions.
- Get useful insights about your Instagram conversations.
- Easily reach a large audience through Broadcast.
- Organize messages easily by creating and assigning labels.
- Integrate third-party tools for better efficiency and workflows.
Connection:
The ControlHippo-Instagram integration is available upon request. Contact our sales team to learn more.
Connect Facebook Messenger to the ControlHippo Omnichannel Messaging Platform for streamlined customer inquiry management and centralized communication.
- Enable multiple agents to work together for quick customer support.
- Integrate necessary tools to maximize efficiency and outputs.
- Create and assign labels to each message for better tracking.
- Engage with customers in real time with Live Chat.
- Quickly address common customer issues with auto-replies.
- Utilize Broadcast to send bulk messages or run campaigns.
Connection:
The ControlHippo-Facebook Messenger integration is available upon request. Contact our sales team to learn more.
Boost your sales and improve customer support management by seamlessly integrating Viber with the ControlHippo Omnichannel Messaging Platform.
- Level-up customer support with multiple Viber numbers.
- Attach private notes in chats for team reference.
- Categorize messages by assigning labels for better execution.
- Record and share voice notes with captions.
- Integrate necessary tools to maximize efficiency/outputs.
- Engage with customers in real time with Live Chat.
- Quickly address common customer concerns with auto-replies.
Connection:
The ControlHippo-Viber integration is available upon request. Contact our sales team to learn more.
Keep a steady connection with your global customer base by integrating WeChat with the ControlHippo Omnichannel Messaging Platform
- Use multiple WeChat numbers for quick and better support.
- Integrate necessary tools to maximize efficiency and outputs.
- Create and assign labels to each message for better tracking.
- Engage with customers in real time with Live Chat feature.
- Quickly address common customer issues with auto-replies.
Connection:
The ControlHippo-WeChat integration is available upon request. Contact our sales team to learn more.
Integrate your preferred email platforms with ControlHippo to consolidate your email management. Send, receive, and reply to emails effortlessly without ever leaving ControlHippo's interface.
- View and read each email from ControlHippo without leaving the dashboard.
- Label each email and assign it to the right team for quick issue resolution.
- Reply to the emails via ControlHippo – no need to leave the app.
- Answer and address all common queries with auto-replies.
- Get insights into your customer interactions with our analytics.
Connection:
The ControlHippo-Email integration is available upon request. Contact our sales team to learn more.
Major Use Cases of Omnichannel Messaging Inbox
Customer Support
Easily manage queries, respond quickly to customers, and improve customer satisfaction.
Team Collaboration
Coordination of tasks, sharing of updates, and seamless teamwork dynamics are possible.
Sales Engagement
Interact with prospects, nurture leads, and close deals faster with personalized experiences.
Marketing Campaigns
Broadcast promotional messages, collect feedback, & analyze campaign results.
How To Get Started With ControlHippo Omnichannel Messaging Inbox?
Step 1: Sign up with ControlHippo.
Step 2: Choose the channel from the dashboard.
Step 3: To add additional channels, click on the "+" icon at the top left.
Step 4: View all your channels and conversations within the same dashboard.
Step 5: Assign tasks to agents and begin customer support.
Integrations
Sync Your Team Communications into Your CRM Without Any Hassle
Top-Notch Features to Manage Omnichannel Communication
Use Case by Industry
Hear From Our Customers
We got amazing help from the ControlHippo team. They're really quick to respond, know a lot, and do everything they can to help with our questions.
Try ControlHippo Omnichannel Messaging Inbox For FREE!
Start your 10-day free trial today to experience firsthand our powerful WhatsApp communication solution.
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Frequently Asked Questions
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You can add as many channels, such as WhatsApp, Instagram, Facebook Messenger, and more, as you want in ControlHippo. This means we empower you to connect with your customers through various platforms without any limits.
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You can add multiple WhatsApp numbers in ControlHippo. This allows you to use different phone numbers for different purposes, like customer support or marketing.
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Yes, your data is safe with ControlHippo. We take strong measures to protect your information, so you can trust us with your data.
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Yes, we do! We understand that every business is unique, so we offer solutions tailored to your specific needs. Just let us know what you need, and we'll make it happen.
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Yes, it does! Our WhatsApp Omnichannel solution gives you reports and analytics, which are like summaries of your communication activities. This helps you understand how well you're connecting with your customers and what you can do to improve.