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Intelligent virtual assistant (IVA): Definition, Benefits & Use cases
Businesses are now turning to Intelligent Virtual Assistants (IVAs) to work smarter and serve customers faster. These AI-powered assistants can chat, answer queries, and complete routine tasks—saving time, cutting costs, and boosting...
How to Use a WhatsApp Chatbot in Malaysia: Guide & Examples
It might not have been long ago when you messaged ...
AI Social Media Chatbot: Benefits, Use Cases & Tools
Social media in today’s time is more than just a ...
12 Important Customer Service Chat Handling Skills for Agents
Great customer service isn’t just about solving problems—it’s about how ...
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