WhatsApp Customer Support Solution for Businesses

Empower your agents to resolve queries in real time while reducing support costs and elevating the customer experience. Get complete control and visibility over customer communications on WhatsApp.

  • Offer 24/7 customer support directly through a familiar, easy-to-use interface
  • Automate updates on orders, deals, and appointments to keep customers informed
  • Personalize recommendations to match customers with products they’ll love
  • Send timely updates and personalized packages
WhatsApp for customer support

Efficient and Reliable WhatsApp Customer Support Solutions

Efficient and reliable WhatsApp customer support solutions streamline your communication with clients, providing instant responses, personalized interactions, and round-the-clock assistance to enhance customer satisfaction and loyalty.

Answer Customer Questions

Answer Customer Questions

  • Provide instant answers to questions about orders, shipping, returns, etc.
  • Resolve complaints quickly before small issues grow
  • Route complex inquiries to the right department via labels
  • Share video tutorials to answer common “how-to” questions
  • Leverage CRM integration to offer personalized assistance to each customer

Share Notifications

  • Highlight sales, deals, and special offers via timely alerts
  • Notify customers proactively about inventory changes
  • Send shipping and delivery updates with tracking links
  • Share personalized usage tips and recommendations
  • Notify customers instantly regarding any urgent issues
Share Notifications
Sending purchase confirmations

Sending Purchase Confirmations

  • Automate order confirmations to improve efficiency
  • Provide order summaries, including items, total costs, etc.
  • Share delivery timelines and tracking information
  • Enable customers to easily modify or cancel orders
  • Attach customized thank you message with confirmation

Pushing Out Reminders

  • Reduce no-shows with automated appointment reminders
  • Remind customers when servicing or renewal is due
  • Send reminders when items are close to being out of stock
  • Notify customers about expiring reward points
  • Provide payment deadline and autorenewal alerts
Pushing Out Reminders
Rescheduling bookings

Rescheduling Bookings

  • Make rescheduling intuitive with interactive calendars
  • Show available time slots in real-time
  • Provide recommendations for popular booking times
  • Enable easy self-rescheduling by customers
  • Set automated buffer times between bookings

Elevate Customer Support with WhatsApp Shared Inbox

Deliver exceptional customer service and build lasting connections using ControlHippo’s robust WhatsApp Customer Support solution.

Instant Query Resolution

Resolve customer inquiries in real-time, providing swift solutions and enhancing satisfaction levels.

Proactive Updates

Keep customers informed about order status, promotions, and important updates, all through WhatsApp.

Appointment Reminders

Reduce no-shows with automated appointment reminders directly delivered to your customers' WhatsApp inbox.

Product Recommendations

Deliver personalized product suggestions based on customer preferences, boosting sales and engagement.

Simplified Returns

Process Guide customers through the returns process step-by-step, improving their experience and loyalty.

24/7 Availability

Offer round-the-clock support, ensuring your customers receive assistance whenever they need it.

The Power of WhatsApp Customer Support

Enhanced Engagement

Interact with customers in a familiar environment, leading to higher engagement rates.

Increased Efficiency

Streamline support operations with automated responses and instant query resolution.

Global Reach

Connect with a diverse customer base across the globe, breaking down language barriers.

Personalized Experiences

Tailor interactions to individual preferences, providing a more personalized customer journey.

Cost-Effective Communication

Save on traditional customer support channels while providing a seamless experience.

Data-Driven Insights

Leverage analytics to gain valuable insights into customer behavior and preferences.

Hear From Our Customers


Sync Your Team Communications into Your CRM Without Any Hassle

Offer Personalized Customer Support with ControlHippo

Try out ControlHippo’s WhatsApp Shared Inbox and resolve customer queries in real-time. Stay connected with your customers at every touchpoint.

Frequently Asked Questions WhatsApp for Customer Support

Get quick answers to your questions related to WhatApp for Customer Support.

  • Setting up WhatsApp customer service is easy. Sign up with ControlHippo for free and link your WhatsApp Business account with us. Then, add your team members, integrate your CRM, and you can start offering support to your customers via WhatsApp.

  • It refers to using WhatsApp to provide automated customer support with tools like ControlHippo for common queries, automated appointment reminders, and status updates and triggering instant human agent assistance when needed.

  • WhatsApp support facilitates customer service automation through various features. These include automated replies for frequently asked questions, personalized recommendations tailored to users' preferences, proactive updates on orders and deliveries, and smooth transitions to live agents for more complex inquiries beyond self-service capabilities.

  • The benefits of using WhatsApp for customer support include 24/7 availability, increased response times, lower costs, higher customer satisfaction from quick query resolution, and a familiar, convenient interface for customers.

  • Offering support via WhatsApp requires opt-in consent from customers, thoughtful design of bots to avoid overuse, and providing agents with the right tools to manage high volumes.

Related Post


WhatsApp for Customer Service: An Exceptional Support Guide

As communication preferences shift toward mobile messaging apps...

Read More
Top-10-Customer-Service-Software-Platforms-For-2024_feature (1)

Top 10 Customer Service Software Platforms in 2024

Delivering excellent customer service is crucial for business success...

Read More
Start Free Trial