Integrate WhatsApp Conversations into Webhooks CRM

With Webhooks and ControlHippo, businesses can send automated messages to customers based on predefined criteria. Build strong relationships by notifying customers if they approach beyond the standard operating hours, sending weekly reminders, etc.

Integrate WhatsApp Conversations into Webhooks CRM

Webhooks Integration Features

Automated Customer Updates

With Webhooks and ControlHippo, businesses can send automated messages to customers based on a predefined trigger or criteria. Build strong relationships by notifying customers if they approach beyond the standard operating hours, sending weekly reminders, etc.

Valuable Performance Analytics

Combine Webhooks with ControlHippo to achieve instant data transfer during a specific period and evaluate the performance of your team. Analyse agent activity, response time, conversion rate, resolution time, etc. to put forth informed strategies and impactful decisions.

Instant Notification

Notify support agents when a customer raises a query, escalates a problem, fills a form, or responds to campaign messages. Secure customer trust by enabling agents to respond promptly and minimize query resolution times with Webhooks integration.

Track Campaign Performance

Send product updates, marketing messages, promotional offers, deals, etc. effortlessly to many people at once and track the performance of such campaigns. Gather insights on message read rates, open rates, etc., by integrating Webhooks with WhatsApp shared inbox.

Customize Connectivity with ControlHippo- Webhooks Integration

Improve data flow and connectivity across platforms with ControlHippo’s Webhooks integration, ensuring seamless communication and information exchange.

Offer instant query resolution and reduce response times

  • Minimize customer response times with instant agent notifications whenever there is a customer query or escalation.
  • Set automated responses and away messages to respond faster and secure customer trust and credibility.
  • Webhooks integration helps improve conversion rates by responding to product information requests promptly and efficiently.

Improve sales with robust campaign monitoring

  • Combine ControlHippo’s broadcast feature with Webhooks’s data transfer to set up and monitor campaigns.
  • Customize your strategy and promote informed decisions by monitoring the open rates and read rates.
  • Boost your sales efficiency by promoting your business and offerings to many people at once.

Access performance analytics for decision-making

  • Leverage real-time data and analytics to monitor the functioning of your customer support agents.
  • Webhooks integration helps promote informed decisions with efficient transfer of agent performance data.
  • Optimize customer support functioning and efficiently plan resource allocation by integrating ControlHippo with Webhooks.

How ControlHippo integrates with Webhooks: Step-by-step guide

Step 1: Visit the Integration page on ControlHippo.

Step 2: Select Webhooks from the available tools.

Step 3: Approve the integration by authenticating with your Webhooks credentials.

Step 4: Click on Allow and Install to complete the integration.

Step 5: Choose the data you want to send from Webhooks to ControlHippo and vice-versa.


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Frequently Asked Questions For Webhooks WhatsApp Integration

  • A webhook is a method of sending real-time notifications to an application. It integrates with WhatsApp by receiving updates on messages and events, triggering specific actions within your system.

  • Yes, you generally need a business account to use Webhooks with platforms like WhatsApp, as this feature is typically available to business accounts for enhanced communication and automation.

  • You can track sent messages by checking the delivery and reading receipts within the messaging app. This includes seeing double-check marks or similar indicators when messages are delivered and read.

  • No, automated messages to WhatsApp group chats are not supported as of now due to certain platform restrictions, and this applies to both business and regular WhatsApp accounts.

  • Messages will be sent from the primary account number set as the default in your messaging settings. You can switch the active account as needed for different conversations.

  • Yes, sending too many automated messages on WhatsApp can lead to your account being banned, as it violates the platform's policies on spam and unsolicited messaging.

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