What is Help Scout?
Help Scout is a user-friendly customer service platform designed for managing shared inboxes and basic support tasks. It enables you to efficiently track email conversations, create helpful documents, and add website chat functionality. With its straightforward reporting and simple automations, Help Scout is perfect for small support teams aiming to enhance their customer service experience.
What is ControlHippo?
ControlHippo is a powerful customer support platform that integrates chat, email, and messaging into one intuitive dashboard. Its advanced AI tools and automation streamline customer query management, delivering quicker responses without the need for complex setups or extensive training. ControlHippo is ideal for teams looking to optimize efficiency and improve customer satisfaction seamlessly.
Why ControlHippo Is The Best Help Scout Alternative?
ControlHippo enhances support operations with tools Help Scout doesn’t offer. Teams get automated ticket creation, instant chat summaries, and virtual assistant handoffs that streamline workflows. While Help Scout covers basic support needs, ControlHippo adds powerful automation for tasks like bulk messaging, private notes for team collaboration, and direct integration with platforms like Zoho and Slack.
Help Scout Vs. ControlHippo: Feature-wise Comparison
Compare Help Scout and ControlHippo to make an informed decision. See why ControlHippo is the preferred Help Scout alternative for growing support teams.
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|---|---|---|
| Overall score |   4.6/5 | 4.5/5 |
| Ease of use | 4.7/5 | 4.2/5 |
| Value for money (pricing details below) | 4.4/5 | 4.5/5 |
| Design quality | 4.5/5 | 4/5 |
| Features | • Multiple inboxes and Docs sites • API and 100+ integrations Advanced reports • Surveys & NPS • Customer properties • Advanced reports | • AI Chat Assistant • Multi-channel Chat Support • Virtual Assistant Handoff • Chat Summarization • Omnichannel Integration |
| Head to head Comparison | • Multiple inboxes and knowledge base features • Rich customer context and conversation history • Basic reporting with customer data insights | • AI chat summaries to speed up issue resolution • Integrates with most CRM and third-party tools for omnichannel support • Advanced analytics with CSAT and team metrics |
| Pricing range | Free plan for up to 50 contacts per month. | Free plan “Basic” for small teams with a chatbot and several limited features. The bronze plan starts at $20/user per month with a chatbot, additional AI features, and advanced reporting tools. |
| Try for Free |
Features That Make ControlHippo #1 AI Customer Support
While Help Scout offers basic feedback tools, ControlHippo provides comprehensive support analytics and automation to help teams work smarter.
Track Support Quality and Team Performance with CSAT
ControlHippo provides comprehensive support analytics and automation to track and improve customer satisfaction, going beyond Help Scout's basic feedback tools.
- Get real-time feedback on support quality with automated surveys after each conversation.
- Identify areas for improvement by tracking satisfaction trends across agents and channels.
- Use customer feedback data to enhance training and optimize support processes.
Simplify Support Tasks with Smart Workflow Automation
ControlHippo offers dynamic workflow automation with tailored triggers and multi-step actions, whereas Help Scout's automation is more rule-based and limited.
- Assign tickets automatically based on agent expertise and workload balance.
- Set up custom follow-up sequences to ensure no customer query goes unanswered.
- Automate routine responses and tasks to let agents focus on complex issues.
Keep Customer Context at Your Fingertips with CRM Integration
ControlHippo seamlessly integrates with leading CRM platforms to provide a unified, comprehensive customer view, unlike the more limited CRM integrations in Help Scout.
- Access complete customer history and purchase details within your support dashboard.
- Update customer records automatically as conversations progress.
- Make informed decisions with a unified view of customer data across platforms.
Speed Up Response Times with Chat Summarization
ControlHippo's AI-powered chat summarization features help agents quickly understand context and handle handoffs, a capability not offered in Help Scout's chat support.
- Get instant overviews of long conversation threads to understand context quickly.
- Handle customer handoffs smoothly with AI-generated conversation highlights.
- Save agent time with automated note-taking and key point extraction.
Top Help Scout Alternatives
Discover the top Help Scout alternatives with detailed insights into key features and ideal use cases. Ease of use ratings are carefully aggregated from trusted platforms like G2, Capterra, and SoftwareSuggest.
| Company | Ease of Use (Rating) | Best For | Key Features |
|---|---|---|---|
 | Small to medium-sized businesses seeking customizable AI chat solutions |
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 | Organizations seeking user-friendly customer support software |
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 | Enterprises needing scalable customer support solutions |
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 | Businesses seeking cost-effective customer support solutions |
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 | Sales and support teams focused on real-time customer communication |
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 | Businesses looking for an all-in-one help desk solution |
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 | Teams aiming to manage customer communication collaboratively |
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 | Businesses seeking integrated sales, marketing, and support tools |
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 | Companies looking to automate customer interactions with AI chatbots |
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 | Teams requiring a unified view of customer interactions |
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 | Businesses using Gmail for customer support |
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 | Teams needing collaborative email and chat management |
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Try ControlHippo: Start a 10-day FREE Trial
Sign up for a 10-day FREE trial of ControlHippo. Experience its features and understand
how it can improve your customer interactions and streamline support processes.
We got amazing help from the ControlHippo team. They're really quick to respond, know a lot, and do everything they can to help with our questions.
We've experienced exceptional customer support from the ControlHippo team. They are responsive and beyond to assist with any queries.
Frequently Asked Questions
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ControlHippo offers extensive multi-channel chat support across platforms like WhatsApp, Messenger, and email, enabling seamless communication. Help Scout’s Beacon focuses primarily on email and chat, with limited native integrations for additional messaging platforms.
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ControlHippo provides dynamic workflow automation, allowing tailored triggers and multi-step actions for complex tasks. On the other hand, Help Scout’s automation is simpler, primarily supporting rule-based workflows like auto-assigning conversations or tagging emails.
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ControlHippo integrates advanced CSAT tools that provide real-time insights and customizable surveys. Help Scout offers CSAT tracking through its email-based surveys but lacks in-depth analytics compared to ControlHippo's reporting.
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ControlHippo consolidates all channels into one interface and offers AI-based tools for quick responses. You can also create custom chatbots using ControlHippo to meet your business’s unique needs. Help Scout’s chat support lacks the robust AI-driven assistance ControlHippo provides.
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ControlHippo offers advanced workflow automation paired with comprehensive CRM integrations, connecting seamlessly with leading platforms like Zoho, Salesforce, HubSpot, and Shopify. This integration ensures smoother workflows, better alignment between teams, and improves customer support efficiency.