Vaidam Healthcare Achieves Improvement in Communication Efficiency with ControlHippo

About Vaidam Healthcare

Vaidam Healthcare is a medical travel facilitation platform that assists patients seeking treatment abroad. Its service portfolio includes treatment options, budget planning, travel logistics, airport transfers, hotel bookings, and hospital interpreter services to ensure effortless travel for international patients.

Goals

Vaidam Healthcare wanted a better patient interaction experience, greater transparency, and high-quality communication from its executive sales team. Therefore, it needed a centralized system to streamline and track its conversations, maintain accurate responses, and ensure that patients' queries received the attention they deserved.

Challenges Faced by Vaidam Healthcare

Vaidam Healthcare found it exceptionally difficult to govern WhatsApp conversations between sales executives and patients. The manual processes for chatting and auditing conversations became time-consuming and cumbersome.

Lacking a centralized dashboard made it challenging to monitor interactions and evaluate responses' quality and responsiveness, which affected how promptly and accurately patients' queries were treated.

How ControlHippo Helped Vaidam Healthcare?

ControlHippo helped build a unified inbox that completely changed how Vaidam Healthcare managed the distribution of WhatsApp communications. With a single dashboard, the organization could now easily monitor and audit conversations, making all interactions tangible and traceable.

This gave the company the power to evaluate the quality of its responses and provide accurate information in a timely manner. By uniting all communication under a common platform, ControlHippo helped Vaidam improve its transparency, deliver accurate responses, and enhance patient experience.

Results so far

• Improved communication efficiency by streamlining WhatsApp tracking.
• Complete transparency in sales executive-patient interactions, ensuring accountability.
• Higher quality assurance, with improved monitoring, leading to more accurate and effective responses.