What is Freshchat?
Freshchat is a customer messaging platform that helps businesses engage customers across channels with live chat, bots, and automation. Its AI-powered tools streamline support and sales, providing real-time conversations and actionable analytics. Designed for teams of all sizes, it enables efficient communication, improving customer satisfaction.
What is ControlHippo?
ControlHippo, the best Freshchat alternative, is an AI-powered omnichannel platform designed to optimize customer interactions through smart AI chat assistance. It streamlines both support and sales processes, ensuring seamless communication across multiple channels with advanced workflow automation, real-time analytics, and actionable insights for businesses.
Why ControlHippo is the Best Freshchat Alternative?
ControlHippo is the best alternative to Freshchat due to its superior AI-driven chat support, advanced automation, seamless omnichannel integration, and detailed real-time analytics. These features enhance customer experience management, streamline workflows, and provide businesses with actionable insights, offering a more efficient solution for customer engagement.
Freshchat vs. ControlHippo: Feature-wise Comparison
Compare Freshchat and ControlHippo to find the best solution for your business needs. Discover how ControlHippo offers superior AI-powered chat assistance, smarter workflows, and more effective omnichannel integration to enhance customer engagement, compared to Freshchat’s more limited capabilities.
 |  | |
|---|---|---|
| Overall score |   4.2/5 |  4.5/5 |
| Ease of use | 4/5 | 4.1/5 |
| Value for money (pricing details below) | 4/5 | 4.5/5 |
| Design quality | 4.1/5 | 4/5 |
| Features | • Live Chat Support • Bot Integration • Multi-channel Messaging • Customer Segmentation • Freshchat SDK | • AI Chat Assistant • Auto-reply Configuration • Omnichannel Integration • Customer Satisfaction Score (CSAT) • AI Chat Summarization • VirtualAssistant Handoff |
| Head to head Comparison | • Lacks deep AI-driven automation • Integrates with basic platforms • Basic analytics | • Advanced AI-driven chat support • Offers advanced omnichannel integration • Provides in-depth, real-time data |
| Pricing range | Offers a Free plan | Free plan “Basic” for small teams with a chatbot and several limited features. The bronze plan starts at $20/user per month with a chatbot, additional AI features, and advanced reporting tools. |
| Try for Free |
Features That Make ControlHippo #1 AI Chat Assistant
ControlHippo’s AI Chat Assistant delivers intelligent automation, personalized responses, seamless CRM integration, real-time insights, and collaborative tools for exceptional customer support.
Effortless Ticket Creation with Zoho Desk Integration
ControlHippo integrates effortlessly with Zoho Desk to enable real-time ticket creation—something Freshchat doesn’t match.
- Automate ticket assignments and tracking, ensuring no customer query is overlooked.
- Minimize the risk of missing customer queries, reducing manual efforts.
- Allow agents to focus on resolving issues rather than administrative tasks.
Simplify Media Sharing with Advanced WABA Integration
ControlHippo enables sending and receiving media files through the WhatsApp API, a feature not supported by Freshchat.
- Hassle-free experience for quick and effective media-based customer communication.
- Automate media sharing to improve response times and reduce manual effort.
- Integrate media sharing across all channels, providing a unified experience for both agents and customers.
Reduce Agent’s Workload Using Advanced Workflow Automation
ControlHippo's advanced workflow automation simplifies task assignments and follow-ups, unlike Freshchat's limited automation.
- Automate tasks like ticket routing, follow-ups, and responses to reduce agents' workload.
- Integrate communication channels to streamline workflows and let agents focus on complex issues.
- Customize automation rules to boost efficiency, ensuring quick resolutions and consistent service.
Stay On Top of Chats with Instant Chat Assign Notifications
ControlHippo ensures agents get instant email alerts for chat assignments, while Freshchat lacks this.
- Keep agents on track with immediate alerts, promoting faster customer resolutions.
- Stay organized with real-time updates, enabling quick follow-ups and better task management.
- Enhance team collaboration by keeping everyone updated on chat assignments and customer inquiries.
Top FreshChat Alternatives
Discover the top FreshChat alternatives with detailed insights into key features and ideal use cases. Ease of use ratings are carefully aggregated from trusted platforms like G2, Capterra, and SoftwareSuggest.
| Company | Ease of Use (Rating) | Best For | Key Features |
|---|---|---|---|
 | Small to medium-sized businesses seeking customizable AI chat solutions |
| |
 | Enhancing customer engagement through AI-driven messaging and support |
| |
 | Sales and marketing teams aiming to convert website visitors into qualified leads |
| |
 | Enterprises requiring scalable and integrated customer support solutions |
| |
 | Small businesses looking for an affordable, easy-to-use live chat solution |
| |
 | Startups and SMEs seeking a unified platform for customer interactions |
| |
 | Businesses aiming to improve customer support efficiency with proactive engagement |
| |
 | Teams aiming to manage customer communication collaboratively |
| |
 | Budget-conscious businesses needing basic live chat functionality |
| |
 | Businesses focusing on social media engagement and marketing automation |
| |
 | Small to medium-sized businesses seeking straightforward live chat solutions |
|
Try ControlHippo: Start a 10-day FREE Trial
Sign up for a 10-day FREE trial of ControlHippo. Experience its features and understand
how it can improve your customer interactions and streamline support processes.
We got amazing help from the ControlHippo team. They're really quick to respond, know a lot, and do everything they can to help with our questions.
We've experienced exceptional customer support from the ControlHippo team. They are responsive and beyond to assist with any queries.
Frequently Asked Questions
-
Yes, ControlHippo AI generates CSAT reports from customer feedback, providing actionable insights to improve service quality and customer satisfaction.
-
ControlHippo integrates multiple communication channels, ensuring a consistent customer experience through chat, email, and social platforms, streamlining communication across all touchpoints.
-
Yes, ControlHippo allows businesses to send bulk messages to customers across various platforms, ensuring timely and consistent communication with minimal effort.
-
ControlHippo seamlessly integrates with Shopify, providing e-commerce businesses with instant access to customer order details for enhanced support and faster resolutions.
-
Yes, ControlHippo enables businesses to send and receive media files via WhatsApp Business API, enhancing customer interactions with richer content.