What is Sprinklr?
Sprinklr is a comprehensive customer experience management platform that enables businesses to engage with customers across various channels. By leveraging AI-driven insights, automation, and advanced analytics, it helps enhance customer interactions, improve satisfaction, and build stronger relationships at scale.
What is ControlHippo?
ControlHippo is an AI-powered omnichannel platform designed to optimize customer interactions through smart AI chat assistance. It streamlines both support and sales processes, ensuring seamless communication across multiple channels with advanced workflow automation, real-time analytics, and actionable insights for businesses.
Why ControlHippo is the Best Alternative to Sprinklr?
ControlHippo excels with its advanced AI chat assistance, streamlining customer interactions and enhancing response times. Unlike Sprinklr, which offers basic AI tools, ControlHippo provides powerful automation that integrates seamlessly into workflows, delivering smarter, more efficient customer service. Its AI-driven insights boost team productivity, ensuring superior support outcomes.
Sprinklr vs. ControlHippo: Feature-wise Comparison
Compare Sprinklr and ControlHippo to choose the best fit for your business needs. See how ControlHippo offers superior AI chat support, seamless workflows, and better omnichannel integration for enhanced customer engagement.
 |  | |
|---|---|---|
| Overall score |   4/5 |  4.7/5 |
| Ease of use | 4/5 | 4.2/5 |
| Value for money (pricing details below) | 3.9/5 | 4.5/5 |
| Design quality | 3.5/5 | 4/5 |
| Features | • Sentiment Analysis • Social Reporting • Post Performance • Report Customizability • Social Analytics | • AI Chat Assistant • Workflow Automation • Chat List Filters • Auto-reply Configuration • Multi-Channel Support • Omnichannel Integration |
| Head to head Comparison | • Limited AI-powered chat assistance integration • Restricted CRM and dashboard customization • Fewer integrations across channels for unified support | • Advanced AI-driven chat support • Full CRM customization and customizable dashboards • Offers more integrations for omnichannel support |
| Pricing range | Pricing starts at $199 per seat/month | Free plan “Basic” for small teams with a chatbot and several limited features. The bronze plan starts at $20/user per month with a chatbot, additional AI features, and advanced reporting tools. |
| Try for Free |
Features That Make ControlHippo #1 AI Chat Assistant
ControlHippo’s AI Chat Assistant delivers intelligent automation, personalized responses, seamless CRM integration, real-time insights, and collaborative tools for exceptional customer support.
Ensure Seamless Transition with Chat Assign
ControlHippo ensures seamless AI-driven agent-to-bot transitions, surpassing Sprinklr’s limited automation capabilities for effective handoffs.
- Ensure context retention during handoffs to maintain communication flow and enhance user satisfaction.
- Leverage intelligent automation to enable timely and effective transitions across workflows.
- Facilitates seamless teamwork between AI bots and human agents, ensuring personalized and efficient resolutions.
Reduce Agent Workflow with Workflow Automation
ControlHippo’s intelligent workflow automation enhances agent productivity, while Sprinklr offers limited automation for managing workflows.
- Automate repetitive tasks to free up agent time for more complex and value-driven customer interactions.
- Use predefined triggers and actions to streamline common workflows, reducing manual work and errors.
- Ensure prompt responses by automating query routing and prioritization based on customer needs.
Improve Customer Satisfaction with CSAT Scores
ControlHippo offers real-time, detailed CSAT scores with actionable insights, while Sprinklr’s CSAT insights are delayed and less comprehensive.
- Identify trends and pain points by tracking satisfaction levels over time.
- Use CSAT insights to fine-tune customer service strategies and improve future engagements.
- Leverage CSAT data to proactively address customer concerns and foster long-term loyalty.
Using Third-Party Apps for Automated Ticket Creation
ControlHippo automates ticket creation via third-party integrations, while Sprinklr lacks seamless, automated ticketing integration for support workflows.
- Automatically generate tickets from incoming messages to reduce manual effort and streamline support workflows.
- Ensure timely ticket creation for every customer query, preventing any missed or overlooked requests.
- Assign priority levels to tickets based on urgency, ensuring prompt attention to critical issues.
Top Sprinklr Alternatives
Discover the top Sprinklr alternatives with detailed insights into key features and ideal use cases. Ease of use ratings are carefully aggregated from trusted platforms like G2.
1. ControlHippo
Leverage ControlHippo AI Chat Assistant to improve customer interactions and automate workflows.
ControlHippo AI improves customer interactions by integrating intelligent chat assistance that streamlines workflows across support and sales. With its advanced automation capabilities, it ensures faster response times and seamless communication between agents and customers.
The AI-powered assistant can manage common queries, leaving agents to focus on more complex issues. By analyzing customer data in real-time, ControlHippo AI offers valuable insights that help improve support strategies, enhance customer satisfaction, and optimize team productivity.
Main Features
- AI Chat Assistant: Reduces response times and improves service quality by providing agents with accurate, context-aware response suggestions.
- Customer Satisfaction Score (CSAT): Collects customer feedback, offering actionable insights to improve services, monitor trends, and enhance satisfaction.
- Automated Ticket Creation: Automatically generates support tickets from customer messages, ensuring no queries are missed and enhancing efficiency.
- Multi-Channel Chat Support: Centralizes communication across various platforms, ensuring consistent and efficient customer service across all channels.
- Workflow Automation: Automates task assignments and follow-ups, reducing agent workload and ensuring timely resolutions for customer queries.
Pricing
- Basic: Free
- Bronze: $20/user/month
- Silver: $28/user/month
- Gold: Custom Pricing
- Reduces response times and improves service
- Centralizes customer communication across channels
- Ensures no missed queries with automation
- Advanced features need third-party integrations
- Initial setup may need technical expertise
2. Hootsuite
Manage and schedule social media content efficiently to boost engagement and brand visibility.
Hootsuite is a comprehensive social media management tool designed to streamline content scheduling, engagement, and performance tracking. It allows businesses to manage multiple social media accounts from one centralized dashboard, improving efficiency and ensuring consistent brand presence.
With robust analytics, team collaboration features, and scheduling tools, Hootsuite helps businesses monitor social conversations, measure success, and optimize campaigns to boost audience engagement and growth. Whether for small businesses or large enterprises, Hootsuite provides a scalable solution for managing social media effectively.
Main Features
- Social Media Scheduling: Streamlines posting by scheduling content across all social media channels in advance, boosting efficiency.
- Analytics and Reporting: Provides insights on social performance, engagement, and industry benchmarks, enabling data-driven decisions.
- Social Listening: Monitors brand sentiment, tracks mentions, and uncovers trends for better content strategy and customer engagement.
- Engagement Tools: Centralizes customer interactions through monitoring, messaging, and automated replies for faster response times.
- Advertising Management: Optimizes social ad campaigns by managing both organic and paid content in one centralized platform.
Pricing
- Professional:$22/month
- Team: $89/month
- Enterprise: Custom Pricing
- Centralizes scheduling across social platforms.
- Offers analytics for data-driven decisions.
- Social listening monitors sentiment and trends.
- Pricing may be high for small businesses.
- Interface can be overwhelming for some.
3. Sprout Social
Leverage AI tools to automate content, optimize posts, and analyze audience engagement effectively.
Sprout Social’s AI-powered tools simplify social media management by automating content creation, optimizing posts for better reach, and analyzing engagement metrics.
These features help brands develop more effective strategies, streamline workflows, and enhance customer interaction. With Sprout Social's AI, you can boost campaign performance while saving time.
Main Features
- Automated Customer Care: Prioritize messages and automate responses for faster, more efficient customer service.
- Content Optimization: Get AI-powered recommendations for posting times and captivating captions to boost engagement.
- Sentiment Analysis: Leverage AI to analyze customer emotions and tailor responses for better engagement.
- Automated Reporting: Create customized social media reports and automate distribution to key stakeholders.
- Social Listening: Discover important trends and insights from social conversations using AI-driven listening tools.
Pricing
- Standard: $199/seat/month
- Professional: $299/seat/month
- Advanced: $399/seat/month
- Enterprise: Custom pricing
- Automates tasks, improving efficiency.
- AI insights aid strategic decision-making.
- Enhances customer care with automation.
- Relies on data, missing trend shifts.
- Learning curve for AI tool integration.
4. Zoho Social
A software to help businesses manage and analyze social media across multiple channels.
Zoho Social is one of the robust social media management tools designed for businesses to manage, schedule, and analyze social media campaigns across multiple platforms. It offers real-time performance tracking, automated reporting, and collaboration features, empowering teams to work efficiently.
With Zoho Social, businesses can engage with their audience seamlessly, boost brand visibility, and streamline social media strategies for greater impact.
Main Features
- Multi-Channel Publishing: Schedule and manage posts across multiple platforms from a single dashboard for consistency.
- Real-Time Analytics: Track social media performance with real-time reports, providing insights for data-driven decisions.
- Team Collaboration: Collaborate with team members in real-time, enabling seamless workflow management on social campaigns.
- SmartQ: Prioritize posts automatically, ensuring that the most important content reaches your audience first.
- Social Listening: Monitor brand mentions and relevant keywords to stay engaged with your audience and trends.
Pricing
- Standard: $7/month
- Professional:$20/month
- Premium: $30/month
- Schedule content from one interface.
- Simplifies teamwork for campaigns.
- Enables creation of personalized dashboards.
- Lacks AI-powered content scheduling.
- Features may overwhelm new users.
5. Khoros
Empower your business with AI-driven tools and solutions to enhance engagement and satisfaction.
Khoros is a customer engagement platform that connects businesses with their customers through AI-driven digital experiences. By offering solutions across social media, digital customer service, and community management, Khoros helps businesses build deeper relationships and drive customer satisfaction.
The platform enhances customer experience with tools for content moderation, analytics, and performance tracking, enabling teams to engage customers in real time and at scale.
Main Features
- AI & Automation: Provides AI-powered automation for customer service and social media, enhancing efficiency across channels.
- Khoros Communities: Builds engaging communities for customer support, education, and collaboration, boosting self-service options.
- Khoros Service: Streamlines customer service workflows by integrating automation and insights to improve agent efficiency.
- Social Media Management: Manages global social media accounts and campaigns, ensuring seamless execution across multiple platforms.
- Integrated Analytics: Offers powerful analytics and reporting tools to track performance across customer engagement and service channels.
Pricing
- Contact the sales team for pricing details.
- Reduces time spent managing spam.
- Easy community configuration access.
- Supports effective self-solve options.
- Setup needs dedicated resources.
- Analytics may sometimes lack accuracy.
Try ControlHippo: Start a 10-day FREE Trial
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how it can improve your customer interactions and streamline support processes.
We got amazing help from the ControlHippo team. They're really quick to respond, know a lot, and do everything they can to help with our questions.
We've experienced exceptional customer support from the ControlHippo team. They are responsive and beyond to assist with any queries.
Frequently Asked Questions
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ControlHippo offers a smooth, AI-driven handoff from virtual assistants to live agents, minimizing disruption and enhancing customer satisfaction. Unlike Sprinklr, which lacks this seamless transition, ControlHippo ensures a more effective flow of communication.
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ControlHippo provides real-time, actionable CSAT insights that allow immediate intervention for improving customer experience. In contrast, Sprinklr's AI-powered CSAT tracking lacks in-depth reporting and actionable data, limiting its ability to drive quick adjustments and improvements in customer service.
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ControlHippo’s third-party app integration for automated ticket creation is seamless, ensuring no customer queries are missed. On the other hand, Sprinklr’s ticketing automation lacks smooth integration with third-party apps, leading to more manual effort and potential missed tickets.