There’s no shortage of tools claiming to solve business communication. But most of them either overpromise or underdeliver, especially when it comes to sales and support conversations across multiple channels.
ControlHippo’s AI tools take a more focused approach. It’s built to help fast-moving teams talk to customers faster, reply smarter, and stay organized without switching tools or digging through scattered threads.
Here’s why more businesses are switching to ControlHippo and why it might be the right choice for your business too.
1. AI Chatbot For 24/7 Conversations
Your customers don’t always message during business hours. And now, you don’t need to be online to respond!
ControlHippo’s AI chatbot keeps the conversation going, even when your team’s off the clock. As per ControlHippo’s 2024 research study, chatbots manage up to 67% of customer questions on their own, delivering quick responses and cutting down on wait times.
With ControlHippo, it’s easy to build automated chat flows using a drag-and-drop, no-code builder. You can guide website visitors, resolve basic questions, collect contact information, or even offer product recommendations, all without human help. And it works across web chat, WhatsApp, Instagram, and more, so customers always get consistent answers, no matter where they reach out.
The result? Shorter wait times, more qualified leads, and happier customers who feel supported 24/7.
AI chatbots are now used by more than 987 million people worldwide.(Exploding Topics)
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2. AI Chat Assistant For Lead Engagement
ControlHippo’s AI chat assistant engages leads and handles queries instantly using the AI-powered knowledge base. It qualifies leads, provides accurate replies, and routes conversations to the right team without delays and confusion.
With ControlHippo’s AI chat assistant, it’s not just answering FAQs. It pulls answers directly from your AI knowledge base, summarizes complex queries, and suggests relevant replies your agents can edit and send instantly. Plus, this conversational AI agent speaks your brand’s language and even translates messages in real time when needed.
ControlHippo’s AI chat assistant isn’t just about speed; it’s about making every conversation count! Your team focuses on what matters, while the AI chat assistant handles the busywork behind the scenes.
3. Workflow Automation That Personalizes Every Step
Repetitive tasks? Handled.
ControlHippo’s workflow automation doesn’t just help your team work faster, but it helps them work smarter.
You can create end-to-end journeys with dynamic message flows, assign conversations based on customer behavior, and automate follow-ups without writing a single line of code. Whether you want to onboard new users, re-engage cold leads, or route high-priority tickets, it all happens automatically.
And it’s not limited to chat. Customer information can sync across your tools, so your CRM, support platform, and marketing team are always up to date.
It’s automation that actually feels personalized.
- 94% of companies deal with routine, time-heavy tasks. With the right tools in place, 90% of knowledge workers say their work has improved, and 66% feel more productive.
4. Omnichannel Chat Support, Unified In One Inbox
No more juggling tabs or switching between apps! ControlHippo lets your team manage customer conversations from WhatsApp, Telegram, and more, all from a single dashboard. All messages come into one inbox, where your team can collaborate, assign chats, add labels, and even automate replies.
Managing multiple accounts or channels? No problem.
ControlHippo supports them all and makes it easy for multiple agents to work together on the same conversation. Whether you’re handling one inbox or many, your team can collaborate seamlessly and respond faster on the customer’s preferred platform.
Vaidam Healthcare, a platform that helps international patients with medical travel, was struggling to manage WhatsApp conversations between patients and its sales team. Without a proper system, tracking chats and ensuring timely, helpful replies became difficult.
ControlHippo stepped in with a shared inbox that brought all conversations to one place. The team could now easily follow, review, and respond to messages without missing anything important.
Results:
- 25% improvement in communication efficiency.
- Clearer visibility into team conversations with patient.
- More consistent and accurate replies across the board.
ControlHippo made patient communication smoother, faster, and more reliable.
5. Contextual Understanding That Feels Human
Most chat tools forget what happened last time. ControlHippo remembers.
ControlHippo’s AI chat agent remembers past interactions, preferences, and unresolved issues. It tracks every interaction, whether it happened through WhatsApp, your website, or email, and makes that history available in every new conversation. That way, customers don’t have to repeat themselves and your team doesn’t need to dig around for answers.
Instead of sounding like a cold handoff between agents, conversations feel like one continuous relationship. The tone stays consistent, replies stay relevant, and customers feel like they’re being heard, not just handled. ControlHippo helps you build that trust—one chat at a time.
6. Built-In Collaboration for Better Conversations
The best conversations happen when everyone’s on the same page. ControlHippo simplifies team coordination with a centralized workspace designed for real-time customer conversations. Using a shared inbox, your entire support team can access, assign, and manage WhatsApp and other channel interactions without switching platforms.
Inside the shared inbox, agents can assign chats, leave internal notes, tag conversations, and track statuses all in one place. No more missed follow-ups or accidental duplicate replies. It’s simple to add teammates, control who sees what, and make sure the right person is always responding. That clarity turns chaos into coordination and makes support faster and more personal.
- Omnichannel strategies can improve customer retention by 89% and lead to a 287% rise in purchase rates.(Wisernotify)
7. Actionable Analytics That Guide Smarter Decisions
Data shouldn’t sit in a dashboard collecting dust. ControlHippo gives you real-time insights you can actually use. ControlHippo turns chat data into clear, actionable strategies.
According to a survey by ControlHippo, 45% of Global 2000 companies will gain a competitive edge by 2028 using real-time insights powered by AI.
With real-time dashboards, you get instant visibility into customer behavior, agent performance, and engagement trends across all channels. You can see how many leads are converting, how quickly agents are responding, and which conversations are hitting the mark.
You can track CSAT scores, channel performance, support load, and identify areas that need work. Users can also dig into detailed reports to understand what customers actually want and adjust their approach in real time.
These insights don’t just help you improve your numbers. They help you improve your customer experience.
Conclusion: Smarter Conversations Start Here!
ControlHippo isn’t just another AI chat agent you plug in and hope for the best. It’s a purpose-built platform crafted for teams who care about speed, precision, and seamless collaboration. Be it managing incoming sales leads or handling complex support queries, ControlHippo helps your team respond faster, work smarter, and deliver consistently great conversations.
If your current solution feels clunky, scattered, or too slow to keep up with customer expectations, it’s time to upgrade. ControlHippo brings everything—AI sales bots, workflows, team tools, and analytics into one clean, efficient system that actually helps your team do better.
Updated : April 22, 2025
Priya Naha is a skilled technical content writer with a specialization in business communication and omnichannel communication platforms. Her expertise lies in translating complex concepts into clear, engaging content that resonates with diverse audiences. Focused on business communication solutions, Priya excels in delivering informative and practical insights through her writing.
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