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ControlHippo Vs Usedesk: Feature-wise Comparison
Explore and compare the major features of ControlHippo and Usedesk to understand why ControlHippo is the top alternative to Usedesk.
![Features](https://images.controlhippo.com/wp-content/uploads/2024/01/08064836/features_logo.png)
Note: The information provided above is accurate to the best of our knowledge and is subject to change without prior notice
Features That Make ControlHippo #1 WhatsApp Shared Inbox
ControlHippo– the top alternative to Usedesk, is designed to assist businesses of all scales. It is equipped with a range of powerful features and tools designed to elevate every facet of your customer support. Start a free trial today.
Add Multiple And Diverse Communication Channels
- Add all types of communication channels, including WhatsApp.
- Add any number of accounts for each of the communication platforms.
- Empower agents to manage multiple accounts from a single dashboard.
- Track chat statuses using the Resolve/Unresolved Chat feature.
![omnichannel-messaging-inbox omnichannel-messaging-inbox](https://images.controlhippo.com/wp-content/uploads/2024/05/20133641/omnichannel-messaging-inbox.png)
![label-and-assign-chats-for-real-time-assistance Label and Assign Chats for Real-time Assistance](https://images.controlhippo.com/wp-content/uploads/2024/04/11090304/label-and-assign-chats-for-real-time-assistance.png)
Assign & Label Chats for Smooth Customer Service
- Better organize each of the customer queries with the Chat Labels.
- Allocate chats to the most suitable agents using the Assign Chats feature.
- Easily access specific conversations by utilizing labels when needed.
- Share context with other agents by adding "Private Notes" to conversations.
Automate Message Handling with Auto-Replies
- Improve customer interactions with automated messages and quick replies.
- Run targeted campaigns and offers at scale with WhatsApp bulk messages.
- Increase sales by sending bulk messages based on customer behavior.
- Conduct outreach using Broadcast with pre-scheduled messages.
![whatsapp_api_and_automation whatsapp_api_and_automation](https://images.controlhippo.com/wp-content/uploads/2024/02/12044933/whatsapp_api_and_automation.png)
![controlhippo integration controlhippo integration](https://images.controlhippo.com/wp-content/uploads/2024/02/19104545/controlhippo_integration-1.png)
Maximize Outcomes by Integrating CRMs
- Seamlessly integrate CRMs and other tools to further maximize efficiency.
- Direct leads sourced from channels/platforms to your CRM effortlessly.
- Gain valuable, real-time insights into the progression of each sales lead.
- Automate follow-ups and reminders to ensure no sales opportunity is missed.
Try ControlHippo: Start a 10-day FREE Trial
Experience the power of ControlHippo with a 10-day FREE trial. Explore its features firsthand and gain a deeper understanding of its transformative capabilities.
Hear From Our Customers
Frequently Asked Questions
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ControlHippo stands out as the top alternative to Usedesk due to its robust feature set, CRM integration, Chrome extension, and multi-channel communication support. Besides, its competitive pricing and superior analytics capabilities make ControlHippo the top alternative to Usedesk.
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ControlHippo offers features like canned responses, CRM integration, Chrome extension, Telegram messaging, WhatsApp link generator, and WhatsApp broadcast, which are not available in Usedesk's basic plan.
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ControlHippo provides better analytics tools that offer deep insights into customer behavior and interaction patterns. This will empower you to make informed decisions and optimize your communication strategies effectively.
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Yes, ControlHippo supports multi-channel communication, including WhatsApp, Facebook, Instagram, WeChat, Email, and more. This ensures that you can connect and serve your customers across various platforms.
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ControlHippo offers a basic plan starting at $25 per user per month, while Usedesk offers custom pricing.
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