What is Infobip?
Infobip is a global communications platform that offers omnichannel messaging, voice services, and customer engagement solutions. While robust in customer support, Infobip lacks advanced analytics for small and medium-sized businesses.
What is ControlHippo?
ControlHippo is an all-in-one omnichannel solution designed for businesses of all sizes. ControlHippo goes beyond messaging by offering customizable analytics and integrations to optimize customer engagement and improve business outcomes.
ControlHippo Vs Infobip: Feature-wise Comparison
Explore and compare the major features of ControlHippo and Infobip to understand why ControlHippo is the top alternative to Infobip.
 |  | |
|---|---|---|
| Overall score |   4.3/5 | 4.7/5 |
| Ease of use | 4.2/5 | 4.6/5 |
| Value for money (pricing details below) | 4.3/5 | 4.7/5 |
| Design quality | 4.2/5 | 4.6/5 |
| Features | • RCS API • CPaaSX • Mobile identification api • Chatbot building platform | • Contact management • Omnichannel platform • Admin chat review • Analytics & reporting • WhatsApp Shared Inbox |
| Head to head Comparison | • Limited real-time insights focused on messaging metrics. • Lacks lead prioritization features. • Basic follow-up tools, primarily via email and SMS. | • Provides real-time insights for better decision-making. • Prioritizes leads based on behavior for sales efficiency. • Automates follow-ups with personalized messaging. |
| Pricing range | Available on request. | Free plan for small teams with limited features. |
| Try for Free |
Note: The information provided above is accurate to the best of our knowledge and is subject to change without prior notice
Why is ControlHippo the Best Alternative to Infobip?
ControlHippo stands out as a top alternative to Infobip, delivering advanced AI and automation features for managing customer interactions across WhatsApp, email, and social media. Unlike Infobip, ControlHippo seamlessly integrates with CRM systems, offering actionable insights that boost team efficiency and elevate customer satisfaction.
Features That Make ControlHippo ControlHippo is the #1 Omnichannel Support Platform
ControlHippo’s multi-number Omnichannel platform for communication offers a variety of intelligent, collaborative features that boost agent productivity and improve the overall customer experience.
Save Time And Simplify Work With Quick Replies
- Respond faster with automated, pre-set replies.
- Reduce repetitive tasks for quicker resolutions.
- Improve response consistency and accuracy across channels.
Stay Efficient With Personalized Labels
- Organize customer interactions by priority and type.
- Enhance agent workflow with easy-to-identify labels.
- Enable quick access to specific customer information.
Effortless Integrations For A Streamlined Workflow
- Sync seamlessly with CRMs and other tools.
- Centralize communication from multiple platforms.
- Automate processes for a more efficient experience.
Expand Reach With Multi-Channel Broadcasting
- Connect with customers across voice, email, chat, and social media.
- Engage in real-time on multiple platforms for wider reach.
- Ensure consistent messaging across all communication channels.
Try ControlHippo: Start a 10-day FREE Trial
Experience the power of ControlHippo with a 10-day FREE trial. Explore its features firsthand and gain a deeper understanding of its transformative capabilities.
We got amazing help from the ControlHippo team. They're really quick to respond, know a lot, and do everything they can to help with our questions.
We've experienced exceptional customer support from the ControlHippo team. They are responsive and beyond to assist with any queries.
Frequently Asked Questions
-
ControlHippo stands out as the top alternative to Infobip due to its robust feature set, CRM integration, Chrome extension, and multi-channel communication support. Besides, its competitive pricing and superior analytics capabilities make ControlHippo the top alternative to Infobip.
-
Yes, ControlHippo is designed to efficiently manage high volumes of messages, thanks to its scalable infrastructure and advanced message routing capabilities.
-
Yes, ControlHippo provides better analytics tools that offer deep insights into customer behavior and interaction patterns. This will empower you to make informed decisions and optimize your communication strategies effectively.
-
Yes, ControlHippo supports multi-channel communication, including WhatsApp, Facebook, Instagram, WeChat, Email, and more. This ensures that you can connect and serve your customers across various platforms.
-
ControlHippo offers features like canned responses, CRM integration, Chrome extension, Telegram messaging, WhatsApp link generator, and WhatsApp broadcast, which are not available in Infobip's basic plan.
-
ControlHippo offers a basic plan starting at $20 per user per month, while Infobip offers custom pricing.
More Comparisons
Find out how ControlHippo compares to other competitors in the business.
