ControlHippo Vs Usedesk: Feature-wise Comparison
Explore and compare the major features of ControlHippo and Usedesk to understand why ControlHippo is the top alternative to Usedesk.
Note: The information provided above is accurate to the best of our knowledge and is subject to change without prior notice
Features That Make ControlHippo #1 WhatsApp Shared Inbox
ControlHippo– the top alternative to Usedesk, is designed to assist businesses of all scales. It is equipped with a range of powerful features and tools designed to elevate every facet of your customer support. Start a free trial today.
Add Multiple And Diverse Communication Channels
- Add all types of communication channels, including WhatsApp.
- Add any number of accounts for each of the communication platforms.
- Empower agents to manage multiple accounts from a single dashboard.
- Track chat statuses using the Resolve/Unresolved Chat feature.
Assign & Label Chats for Smooth Customer Service
- Better organize each of the customer queries with the Chat Labels.
- Allocate chats to the most suitable agents using the Assign Chats feature.
- Easily access specific conversations by utilizing labels when needed.
- Share context with other agents by adding "Private Notes" to conversations.
Automate Message Handling with Auto-Replies
- Improve customer interactions with automated messages and quick replies.
- Run targeted campaigns and offers at scale with WhatsApp bulk messages.
- Increase sales by sending bulk messages based on customer behavior.
- Conduct outreach using Broadcast with pre-scheduled messages.
Maximize Outcomes by Integrating CRMs
- Seamlessly integrate CRMs and other tools to further maximize efficiency.
- Direct leads sourced from channels/platforms to your CRM effortlessly.
- Gain valuable, real-time insights into the progression of each sales lead.
- Automate follow-ups and reminders to ensure no sales opportunity is missed.
Try ControlHippo: Start a 10-day FREE Trial
Experience the power of ControlHippo with a 10-day FREE trial. Explore its features firsthand and gain a deeper understanding of its transformative capabilities.
We got amazing help from the ControlHippo team. They're really quick to respond, know a lot, and do everything they can to help with our questions.
We've experienced exceptional customer support from the ControlHippo team. They are responsive and beyond to assist with any queries.
Frequently Asked Questions
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ControlHippo stands out as the top alternative to Usedesk due to its robust feature set, CRM integration, Chrome extension, and multi-channel communication support. Besides, its competitive pricing and superior analytics capabilities make ControlHippo the top alternative to Usedesk.
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ControlHippo offers features like canned responses, CRM integration, Chrome extension, Telegram messaging, WhatsApp link generator, and WhatsApp broadcast, which are not available in Usedesk's basic plan.
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ControlHippo provides better analytics tools that offer deep insights into customer behavior and interaction patterns. This will empower you to make informed decisions and optimize your communication strategies effectively.
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Yes, ControlHippo supports multi-channel communication, including WhatsApp, Facebook, Instagram, WeChat, Email, and more. This ensures that you can connect and serve your customers across various platforms.
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ControlHippo offers a basic plan starting at $25 per user per month, while Usedesk offers custom pricing.
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