8 Best AI Sales Chatbots to Improve Sales Performance

Senior Writer: Supriya Bajaj

Reading Time: 14 Minutes

Published : December 12, 2024

AI sales chatbots are transforming how businesses interact with potential customers, helping to streamline lead generation, automate customer support, and increase sales conversions. In fact, a recent Salesforce report found that sales teams using AI are 1.3 times more likely to see a revenue increase.

In this blog, we will explore the best AI sales chatbots, their benefits, and best practices to leverage them effectively for your business growth. I will also shed light on when to use AI chatbots and when to not.

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What is an AI-Powered Sales Chatbot?

An AI-powered sales chatbot is a smart digital assistant that helps businesses automate customer interactions, lead generation, and sales processes. Designed with artificial intelligence, these sales bots understand customer queries, respond instantly, and learn from each interaction to improve over time.

Acting as virtual sales representatives, they engage customers, answer questions, and guide them through the sales journey with efficiency and personalization. These sales bots help you with:

• Generate leads and qualify prospects
• Provide instant customer support
• Streamline and accelerate repetitive tasks

Top AI Sales Chatbots to Watch

To get the most out of your AI sales chatbots, it’s crucial to choose the one that best aligns with your business operations and objectives. Here are the top AI sales chatbots. Let’s explore their key features, pricing, and free trial offerings to help you make an informed decision.

To get the most out of your AI sales chatbots, it’s crucial to choose the one that best aligns with your business operations and objectives. Here are the top AI sales chatbots. Let’s explore their Best use, key features, and pricing to help you make an informed decision.

1. ControlHippo (AI Chat Assistant)

ControlHippo AI is an advanced AI sales chatbot designed to streamline customer interactions and boost agent efficiency. By integrating AI-driven communication tools across all channels, this sales chatbot enhances the customer service experience. It uses a comprehensive knowledge base to provide accurate, on-the-spot answers, freeing up your agents to focus on building strong customer relationships. With powerful features and an intuitive interface, ControlHippo AI is a game-changer for modern businesses.

ControlHippo AI Features

• AI Knowledge Base
• AI Smart Reply
• AI Writing Assistant
• AI Smart Summary
• Multi-language Support
• Integration with CRM
• Automation Tools

ControlHippo AI Pricing

• Basic: Free (3 Users)
• Bronze: $20/user/month (Billed Annually)
• Silver: $28/user/month (Billed Annually)
• Gold: Custom Pricing

ControlHippo AI Free Trial: Yes, 10-Day Free Trial

2. Tidio (Lylo AI Chatbot)

Lylo AI Chatbot is a powerful sales and customer service tool designed to save time and improve efficiency for businesses. With its ability to handle up to 70% of customer inquiries and perform repetitive tasks, it allows sales teams to focus on growing the business. Lylo integrates seamlessly with your existing support content, offering quick, human-like responses in real time across multiple channels and languages. It’s a smart AI chatbot for sales that grows with your business needs.

Tidio Features

• Multilingual Support
• Real-Time Responses
• Task Automation
• Customizable Knowledge Base
• Seamless Integration
• AI-Driven Analytics
• Human-Agent Handoff

Tidio Pricing

• Starter: $29/month
• Growth: $59/month
• Plus: $749/month
• Premium: $2999/month

Free Trial: Yes, a 7-day free trial available. No credit card required.

3. Zendesk AI

Zendesk AI Chatbot is a powerful tool designed to enhance customer service by leveraging artificial intelligence. Built on real customer service interactions, it offers personalized, automated support, enabling businesses to handle high volumes of customer queries efficiently. This AI sales chatbot helps agents improve productivity by providing context and actionable insights, ensuring consistent service across all communication channels.

Zendesk AI Features

• AI Sales Chatbot Integration
• Proactive Agent Copilot
• Personalized Customer Replies
• AI-Driven Automation
• Generative AI for Content Creation
• Multi-Channel Support
• Real-Time Insights and Analytics

Zendesk AI Pricing

• Zendesk for Service: Multiple pricing options available
• Zendesk for Sales: Multiple pricing options available

Free Trial: Yes, 14 Days

4. HubSpot AI Chatbot

HubSpot offers a chatbot solution that integrates with its CRM, making it a great choice for sales teams looking to automate lead generation and qualification. The AI-powered chatbot helps businesses engage website visitors, collect information, and route leads to the appropriate sales reps. HubSpot’s chatbot can also be programmed to book meetings, answer FAQs, and provide personalized recommendations. With HubSpot’s sales chatbot, sales teams can save time by automating routine tasks, improving lead conversion rates, and increasing overall sales productivity.

HubSpot Features

• Lead Qualification Automation
• Customizable Chat Workflows
• Multi-Channel Conversations
• AI-Powered Support Bots
• CRM Integration
• Reporting & Analytics
• Automated Ticketing System

HubSpot Pricing: HubSpot’s chatbot is part of their Sales Hub subscription. The Sales Hub is free to access, with additional features available in paid plans:

• Starter: Starting at $45 per month.
• Professional: Starting at $800 per month.
• Enterprise: Starting at $3,200 per month.

Free Trial: HubSpot offers a free plan for basic sales features.

5. Ada CX Platform

Ada is a no-code AI sales chatbot that excels in building conversational experiences with ease. It allows businesses to deploy chatbots quickly and without technical expertise. Ada’s industry-leading Natural Language Understanding (NLU) ensures your chatbot for sales can understand customer intent through proprietary AI trained on over 4 billion interactions. Its features like predictive suggestions, automated resolution measurement, and smart handoffs make Ada a top choice for those looking to boost sales and customer service.

Ada CX Features

• Multilingual Support
• Customizable Bot Persona
• Predictive Suggestions
• Automated Resolution Measurement
• Guidance & Continuous Improvement
• Prebuilt Integrations
• Smart Escalations

Ada CX Pricing: Ada offers performance-based pricing tailored to your business objectives. Specific pricing details are available upon request.

Free Trial: Ada offers a 14-day free trial to explore its chatbot features.

6. Salesloft (Formerly Drift)

Drift is a leader in conversational marketing and sales chatbots. Its AI-powered platform enhances buyer engagement by providing personalized, real-time communication on websites. Drift helps you identify high-intent buyers and instantly engage them to close deals. Through Drift’s AI chatbots, you can prioritize buying signals, qualify leads in real-time, and personalize interactions with little manual effort. Also, its powerful integration with CRM tools makes Drift ideal for creating an automated sales funnel that can improve conversion rates.

Drift Features

• Bionic Chatbots
• AI-Powered Lead Qualification
• Instant Lead Enrichment
• Personalized Conversations
• Conversational Landing Pages
• Conversation Intelligence
• Advanced Reporting & Analytics

Drift Pricing: Drift offers several plans:

• Premium: Starting at $2,500 per month.
• Advanced: Pricing available upon request.
• Enterprise: Pricing available upon request.

Free Trial: SalesLoft offers a free trial, but the specific duration isn’t typically stated on their official site.

7. Intercom

Intercom is known for its messaging platform that connects businesses to customers through both automated and live chat. Its sales chatbot features make it easy to qualify leads, automate responses, and offer a personalized experience. With Intercom’s AI sales chatbots, you can streamline customer interactions and identify sales opportunities early in the buyer’s journey. Intercom also provides analytics and reporting tools to help measure the effectiveness of your chatbot sales efforts.

Intercom Features

• Customizable Chatbots
• Multichannel Messaging
• Automated Lead Qualification
• Behavioral Targeting
• AI-Driven Customer Support
• Automated Follow-Ups
• Real-Time Messaging Analytics

Intercom Pricing: Intercom offers three plans:

• Essential: Starting at $74 per month.
• Advanced: Pricing available upon request.
• Expert: Pricing available upon request.

Free Trial: Intercom offers a 14-day free trial for its messaging platform.

8. Pipedrive

Pipedrive’s AI sales chatbot, a part of its LeadBooster add-on, focuses on capturing and qualifying leads automatically as they visit your website. This chatbot allows businesses to customize conversations, store qualified leads, and even integrate with other sales platforms like CRM and scheduling tools. Pipedrive’s AI can engage visitors, ask the right questions, and direct high-quality leads to your sales reps in real time. It ensures that no opportunity is missed by streamlining the sales process.

Pipedrive Features

• Lead Capture Automation
• Custom Conversation Playbooks
• Live Chat Integration
• CRM Integration
• Real-Time Lead Engagement
• Lead Qualification
• Automated Meeting Scheduling

Pipedrive Pricing: Pipedrive’s Chatbot is part of the LeadBooster add-on. Pricing varies based on the products and add-ons you choose. Specific pricing details are available upon request.

Free Trial: Pipedrive provides a 14-day free trial for its chatbot features.

Pro-Tip

When choosing the right AI sales chatbot for your business, think about your team's specific needs. If you're focused on lead generation, look for chatbots with strong automation features. If customer support is key, prioritize bots that integrate well with your CRM for seamless communication. And always test the free trial to ensure it aligns with your objectives before committing.

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How Do AI Sales Chatbots Work?

AI sales bots work by using advanced algorithms to engage with potential customers, answer queries, and even qualify leads. These bots use natural language processing (NLP) to understand customer questions and deliver relevant responses in real-time, creating a more personalized experience.

When a customer visits a website, the sales chatbot can greet them, ask questions to identify needs, and offer suitable products or solutions. In addition, the bot is programmed to analyze customer behavior and data from past interactions, allowing it to create tailored responses and even suggest specific products or services.

Furthermore, AI sales chatbots can manage routine tasks like gathering contact information or setting appointments, freeing up human agents for more complex tasks. Over time, these bots “learn” from interactions, improving their responses and accuracy.

Also read: Best AI Customer Support Software

Key Benefits of AI Sales Bots for Teams

AI sales bots, powered by artificial intelligence, offer several key benefits, making them invaluable for modern sales strategies. Here are the four key benefits of sales bots.

1. Lead Generation

AI sales chatbots excel at lead generation by instantly engaging website visitors, answering questions, and qualifying leads based on customer interactions. Unlike traditional approaches, a sales chatbot can handle multiple inquiries simultaneously, quickly identifying prospects that are ready to buy. In fact, research highlights that 53% of businesses using chatbots experience higher customer engagement. This automated approach helps sales teams capture a higher volume of qualified leads.

2. Building Customer and Prospect Profiles

Sales chatbots automatically gather insights during customer interactions, creating detailed profiles that include purchasing behavior, preferences, and interests. This helps sales representatives understand each prospect better, allowing for more personalized and effective follow-ups. A well-configured AI chatbot for sales can build these profiles in real-time, providing data that supports more informed and targeted outreach.

3. Account Prioritization

A significant advantage of using AI sales bots is their ability to prioritize accounts. By analyzing data from customer interactions, these bots identify high-potential clients, helping sales teams focus on the most valuable accounts. This strategic account prioritization can dramatically increase conversion rates by ensuring that top prospects receive timely and personalized attention.

4. Sales Process Automation

Beyond lead generation and account prioritization, AI sales chatbots enhance productivity through automation. They handle repetitive tasks like data entry, follow-up reminders, and appointment scheduling, freeing up sales reps to focus on closing deals. This level of sales automation not only saves time but also reduces human error, ensuring a smoother sales process from start to finish.

Why Do Salespeople Feel Uneasy About Automated Sales Chatbots?

Salespeople may feel uneasy about using AI-powered sales chatbots due to several concerns. While these tools can be highly effective, here are the three valid reasons for their hesitation.

1. Bots May Harm the Customer Experience: Automated sales chatbots may struggle to understand nuanced customer inquiries, which can lead to impersonal or irrelevant responses. In fast-paced sales environments, customers expect real-time, accurate answers. When an AI chatbot for sales fails to meet these expectations, it risks damaging the customer experience. For sales reps who value relationship-building, this risk of losing customer trust is a genuine concern.

2. Dehumanization of the Sales Process: Sales success often relies on personalized interactions and understanding each customer’s unique needs. AI sales bots may be efficient, but they can’t replicate the empathy and intuition that human sales reps bring to conversations. When sales AI chatbots replace human touchpoints, salespeople fear that their potential to build trust and rapport with clients will be limited. This will eventually reduce the human connection that drives loyalty.

3. Potential Disruptions to Existing Workflows: Introducing a bot for sales can disrupt established workflows, especially in teams accustomed to traditional sales processes. Shifting to AI-powered sales bots requires adjustments in how leads are handled, qualified, and handed off. This change may feel unfamiliar, adding friction to the sales process and requiring time for teams to adapt. For salespeople focused on closing deals, these disruptions can feel counterproductive. This will result in creating resistance to fully embracing AI sales chatbots.

To summarize, while sales chatbots offer numerous benefits, understanding these concerns is key to making them work effectively without alienating customers or sales teams.

When (and When Not) to Use AI Sales Bots

Sales bots are becoming a key tool for many businesses. However, knowing when to use them and when not can be the difference between success and frustration. Here are some scenarios for using AI sales chatbots and situations where they may not be suitable.

Scenarios to Use Sales Bots

The following scenarios highlight when sales bots can be incredibly beneficial. From qualifying leads to providing 24/7 availability, they help streamline processes and enhance sales productivity by handling routine tasks efficiently.

1. Lead Qualification and Nurturing: An AI sales agent excels at qualifying leads by asking initial questions and collecting essential information. It analyzes responses quickly to determine if a lead is worth pursuing, ensuring your team focuses on high-quality prospects. This saves your team time and ensures that only high-quality leads are passed on to human sales representatives.

2. Handling Frequently Asked Questions: An AI sales chatbots can handle repetitive queries like product details, pricing, availability, or shipping information. By automating these responses, sales teams can focus on more complex tasks, improving overall efficiency. If a prospect has a straightforward question, a chatbot for sales can give instant, accurate responses.

3. 24/7 Availability: Unlike human agents, sales bots can operate around the clock, capturing leads and providing responses even when your team is offline. This ensures no opportunity is missed, especially in regions across different time zones.

4. Automating Follow-Up: Sales AI chatbots excel at nurturing leads after the initial contact. They can send reminders, update prospects on new offers, or offer personalized content to keep them engaged in the sales journey.

Situations Where Sales Bots May Not Be Suitable

The following situations may not be ideal for sales bots: complex or personalized sales, building emotional connections, handling sensitive issues, and when customers show frustration with automation. In these cases, human agents should take over.

1. Complex or Highly Personalized Sales Interactions: While an AI sales chatbot can handle general inquiries, it may struggle with complex scenarios requiring a deep understanding of customer needs. High-value or intricate sales deals often require human involvement to build trust and address specific concerns.

2. Building Emotional Connections: Sales chatbots can simulate conversation, but they can’t replicate the emotional intelligence of a human salesperson. If your business relies heavily on building personal relationships, relying on bots for these interactions may not be effective.

3. Handling Sensitive Issues: For situations involving sensitive customer information or complaints, it’s better to have a human agent involved. Chatbot sales AI can provide automated responses, but they might not offer the empathy and problem-solving skills necessary in delicate circumstances.

4. Customer Frustration with Automation: Some customers may prefer human interaction over AI-driven conversations. If customers express frustration or confusion with a chatbot for sales, continuing to rely on bots may damage the customer experience, leading to dissatisfaction or even lost sales.

Best Practices for Implementing Sales Chatbots

To make the most of sales bots or enjoy the benefits of sales bots outlined above, it’s essential to follow best practices that ensure smooth integration and optimal performance. Here are five key strategies:

1. Keep Live Agents Accessible: While AI sales bots are excellent for handling routine inquiries, human intervention is crucial for more complex matters. Always provide an easy option for customers to connect with live agents when necessary. This ensures that the chatbot doesn’t frustrate users by attempting to handle every request.

2. Assign Basic Responsibilities to Bots: Start by assigning simple tasks like scheduling meetings, answering frequently asked questions, or collecting customer data. This allows your AI chatbot for sales to handle repetitive work, freeing up sales teams to focus on higher-value interactions.

3. Use Conversational Flows: For a chatbot to be effective, it needs to engage users in a natural and intuitive way. Design conversational flows that feel personal and help users get to their desired outcomes without confusion. Clear and user-friendly interactions are key to a positive experience with your sales bot.

Also read: What is Conversational AI and How Does It Work?

4. Optimize with Sales Reports: After launching your sales bot, regularly monitor performance through sales reports and analytics. Track metrics like customer satisfaction, lead conversion rates, and response times. This helps you fine-tune the bot’s responses, ensuring its effectiveness is constantly improving.

5. Maintain Transparency with Users: Always make it clear to customers when they’re interacting with a sales bot. Transparency builds trust and prevents frustration when users realize they’re not talking to a human. Make sure your bot introduces itself and offers to connect with a live agent when needed.

By following these best practices, your sales bot will not only optimize operations but also create a better experience for your customers.

How to Choose the Right Sales Bot for Your Business?

Choosing the best sales chatbot for your business requires careful consideration. Here are six crucial points to help you make the right decision:

Step 1: Identify Your Business Needs and Goals

Before investing in any sales bot, determine the specific needs of your business. Are you looking for a tool to assist with lead generation, qualify prospects, or handle customer service inquiries? Sales bots come with varying capabilities—some focus primarily on lead generation, while others offer full sales cycle automation. Identifying your goals will guide you in choosing an AI sales chatbot that aligns with your objectives.

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Step 2: Evaluate Integration with Existing Systems

For a seamless experience, ensure that the AI sales bot integrates with your existing CRM, marketing tools, or any other sales platforms you use. Some sales chatbots, like those from HubSpot or Zendesk, come with built-in CRM integration, which is ideal for businesses already using those platforms. This helps centralize your data, ensuring smooth workflows and better insights into your customer interactions.

Step 3: Consider Multi-Channel and Multilingual Capabilities

Sales bots that can handle multiple communication channels such as email, live chat, social media, and messaging apps offer a comprehensive approach to customer interaction. If your business serves international clients, look for a chatbot with multilingual support, allowing your team to communicate effectively across language barriers.

Step 4: Analyze Ease of Use and Customization Options

The best sales chatbots should be user-friendly and easy to set up. If you lack technical expertise, choosing a no-code solution, like Ada or Tidio, can be a great option. Customization options are also crucial—ensure the bot can be tailored to reflect your brand’s voice and meet your specific sales workflows.

Step 5: Examine Pricing Plans and Free Trial Availability

Pricing is a key factor in deciding which sales bot suits your budget. Many AI sales bots offer tiered pricing structures, so be sure to evaluate the features provided at each level. Additionally, taking advantage of free trials can help you test the bot’s features before making a financial commitment.

Step 6: Look for Strong Customer Support and Analytics

A good sales bot should come with robust support and analytics. Look for platforms that offer easy access to AI customer service and provide detailed reporting. Sales chatbots that can analyze user interactions and offer insights will help you fine-tune your sales strategy and improve customer engagement.

Sales Chatbot Software: Success Stories

Let’s now explore how leading organizations like Spotify and Microsoft have benefited from using AI sales chatbot software.

1. Spotify

Spotify, the global leader in music streaming, has made significant strides in enhancing customer engagement with its innovative use of AI. Its sales chatbot has redefined user interaction, improving satisfaction and contributing to revenue growth.

How does it work?

Spotify’s AI sales chatbot engages users through personalized, conversational interactions. Powered by advanced natural language processing (NLP) and machine learning, the bot handles everything from simple account queries to more intricate technical support. It tailors conversations based on user preferences, helping guide music discovery and addressing issues swiftly.

The results

• Available 24/7, the AI sales chatbot drastically reduces wait times and offers prompt, accurate support.
• The bot delivers personalized music recommendations, enhancing the overall enjoyment for listeners.
• With targeted promotions and upselling tactics, the chatbot has helped Spotify increase revenue by recommending premium subscriptions and exclusive content.

2. Microsoft

Microsoft has long been at the forefront of tech innovation, and its use of AI sales chatbots is a prime example. This bot is transforming sales processes, making them faster, more efficient, and ultimately boosting productivity and revenue.

How does it work?

Microsoft’s AI sales chatbot acts as a virtual assistant for sales reps, automating key tasks like lead qualification, appointment scheduling, and answering customer inquiries. The bot leverages AI to provide real-time insights, allowing sales teams to make quicker, data-driven decisions.

The results

• The chatbot has reduced the administrative workload for sales reps, enabling them to focus on closing deals.
• With instant recommendations and updates, the bot empowers sales teams to act swiftly and effectively.
• By delivering quick responses to queries, the bot has improved customer satisfaction and strengthened relationships.

Are You Ready to Embrace AI Sales Bots?

In conclusion, AI Sales Chatbots are revolutionizing the way businesses interact with customers. From automating lead generation to providing personalized support, these sales chatbots help teams boost efficiency and focus on high-value tasks. Consider the best AI sales chatbot tools discussed in this blog to find the right fit for your business needs. Also, make sure to assess your goals and choose a solution that best enhances your customer experience and sales performance.

Updated : January 20, 2025

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