If you are looking for an alternative option for HappyFox, you’re in the right place. We’ve compiled the best alternatives, solutions that will help your team deliver faster, smarter, and more effective support. Many of these alternatives allow you to set up...
Speed is no longer a basic to-do for business! It's the expectation of consumers. Especially when 90% of customers say an “immediate” response is very important, you can’t afford to wait. Businesses that win today do one thing better: they respond faster. A lead...
It’s not the fancy lobbies or ocean views that prompt your guests to keep coming back — it’s how you make them feel. With the hospitality industry expected to hit $1.1 trillion by 2029, it’s clear that the rising demand for unforgettable guest experiences is fueling...
As support requests grow, helping every customer one by one becomes harder. Case deflection offers a way to reduce this load by guiding customers to solve issues on their own. Tools like help articles, chatbots, or community pages can answer common questions without...
Customer Success teams handle a lot, from tracking customer needs to answering many questions every day. Using smart tools can help by taking care of routine work and understanding customer behavior better. As per the reports, 60% of customers switch brands due to...
Businesses are now turning to Intelligent Virtual Assistants (IVAs) to work smarter and serve customers faster. These AI-powered assistants can chat, answer queries, and complete routine tasks—saving time, cutting costs, and boosting efficiency without the need for...
Social media in today’s time is more than just a place where you share updates. It is also where businesses and customers connect. They chat and, most importantly, build relationships. And to keep up with the growing demands, brands are turning to AI-powered social...
Great customer service isn’t just about solving problems—it’s about how you communicate. With 73% of customers saying friendly service improves their brand loyalty, mastering live chat skills is essential. In this blog, we’ll cover 12 key chat handling techniques that...
Today’s customers don’t simply want quick responses. They demand support that integrates well into their hectic lifestyles. The good news is that there are numerous ways to interact. Although selecting the best customer service channels can be a task. Getting it...