Chatbots have become a crucial component of digital customer service, helping businesses provide instant responses and streamline interactions. A well-designed chatbot UI (User Interface) enhances user engagement, making conversations intuitive and seamless.
In this blog, we will explore 10 of the best chatbot UI examples to help you understand how to create a chatbot..
What is a Chatbot UI?
A Chatbot UI (User Interface) refers to the visual and interactive elements that users engage with while conversing with a chatbot. It includes buttons, text bubbles, images, quick replies, and other design elements that make interactions smooth and efficient. A well-designed chatbot UI ensures that users can easily navigate and receive responses without confusion.
When designing a chatbot UI, prioritize clarity, responsiveness, and user engagement. A well-structured chatbot should feel natural, guiding users smoothly through interactions with minimal friction. Regularly test and optimize the UI based on user feedback to ensure a seamless and intuitive experience.
Chatbot UI vs. Chatbot UX: What’s the Difference?
While chatbot User Interface and chatbot UX (User Experience) are closely related, they serve different functions:
| Key Differences Between Chatbot UI and Chatbot UX | ||||
|---|---|---|---|---|
| Aspect | Chatbot UI | Chatbot UX | ||
| Definition | The visual and interactive design elements of a chatbot. | The overall experience a user has while interacting with the chatbot. | ||
| Focus | Looks, buttons, icons, text formatting, and layouts. | Speed, efficiency, ease of use, and user satisfaction. | ||
| Importance | Makes the chatbot visually appealing and easy to use. | Ensures smooth and meaningful conversations. | ||
| Example | A chatbot with well-placed buttons and quick reply options. | A chatbot that provides helpful responses without unnecessary delays. | ||
A great chatbot UI contributes to a positive chatbot UX, ensuring users have a smooth and pleasant experience.
Best Chatbot UI Examples
Below are some of the best chatbot UI examples, each offering a unique approach to chatbot interface design.
1. ControlHippo
ControlHippo is a powerful chatbot builder designed to help businesses automate customer support and internal communication. It features an intuitive UI that allows users to navigate conversations effortlessly.
With real-time analytics, businesses can track customer interactions and improve response efficiency. ControlHippo also offers drag-and-drop customization, making it easy to design a chatbot UI without technical expertise. Its integration with various CRM and customer service tools ensures a smooth workflow.
USP: AI-powered chatbot with a highly customizable UI and seamless integration with customer support tools. It enables real-time conversation tracking and analytics for better customer engagement. It can also be integrated with many CRM systems.
2. Landbot
Landbot is a no-code chatbot builder known for its highly interactive and visually appealing UI. Unlike traditional text-based chatbots, Landbot provides a flow-based conversation builder, where users can create chatbot experiences using blocks and connectors.
It supports rich media such as GIFs, images, and videos, enhancing user engagement. Landbot’s chatbot UI design is ideal for businesses focusing on customer interaction, lead generation, and automation.
USP: A visually engaging chatbot builder with an easy-to-use drag-and-drop interface. Supports rich media, quick replies, and customizable chat flows to enhance engagement.
3. HubSpot
HubSpot’s chatbot seamlessly integrates with its CRM platform, making it an excellent choice for businesses looking to automate lead generation and customer support. Its chatbot UI is clean and professional, providing structured conversation flows that guide users toward relevant solutions.
HubSpot also offers AI-driven automation, allowing businesses to handle multiple queries without human intervention. With its multi-channel support, businesses can engage customers on websites, emails, and social media platforms.
USP: AI-driven chatbot with built-in CRM integration for efficient lead management. Supports personalized conversations with users across multiple channels.
4. Drift
Drift is a conversational marketing chatbot designed to improve customer engagement and sales conversion. It focuses on real-time communication, allowing businesses to qualify leads, schedule meetings, and answer customer queries.
Drift’s chatbot UI is user-friendly, featuring pre-designed conversation templates and quick reply buttons. It is widely used by sales and marketing teams to streamline customer interactions and boost conversions.
USP: Conversational AI chatbot optimized for real-time customer engagement and lead qualification. Includes built-in chat scheduling and automated follow-ups.
5. Tidio
Tidio is an AI-powered chatbot that helps businesses automate customer support and sales. It comes with pre-designed chatbot UI templates, making it easy for businesses to set up and launch a chatbot quickly. The UI includes interactive message bubbles, quick responses, and multi-language support, ensuring a smooth user experience. Tidio also integrates with e-commerce platforms like Shopify, making it a popular choice for online businesses.
USP: AI chatbot with multilingual support and pre-designed UI templates. Seamlessly integrates with e-commerce platforms for automated customer interactions.
6. Kuki AI
Kuki AI (formerly known as Mitsuku) is an advanced conversational chatbot powered by artificial intelligence and machine learning. It is designed to engage users in natural, human-like conversations, making it an excellent example of an interactive chatbot UI.
The chatbot is primarily used for entertainment, companionship, and casual conversation, but it also showcases advanced NLP (Natural Language Processing) capabilities that businesses can adopt for customer engagement. Kuki’s UI is visually appealing, featuring a simple chat window with animated avatars, making interactions more engaging.
USP: AI-powered chatbot with human-like conversational abilities and an engaging UI. Uses advanced NLP to create natural and intelligent responses.
7. Wysa
Wysa is an AI-driven chatbot focused on mental health and emotional well-being. Its chatbot UI is designed to be simple, calming, and easy to navigate, allowing users to have private conversations about their feelings.
Wysa provides self-help tools, guided meditation, and AI-based emotional support while maintaining a non-judgmental conversational tone. The chatbot UI features text-based chat, interactive buttons, and mood-tracking visuals, making it an excellent example of how UI design can enhance user experience in mental health applications.
USP: AI-based mental health chatbot with an intuitive and calming UI. Offers guided meditation, self-help exercises, and emotional support in a private and secure environment.
8. Replika
Replika is an AI companion chatbot designed to help users with self-reflection, emotional support, and engaging conversations. The chatbot UI includes interactive avatars, voice messages, and real-time chat responses, creating a highly personalized experience. Users can customize their chatbot’s personality and appearance, making interactions feel more human-like. Replika’s AI-driven responses allow for meaningful conversations, making it one of the most advanced chatbot UI examples for personal companionship and self-improvement.
USP: AI-powered chatbot for personal companionship with customizable avatars and human-like conversations. Features real-time chat and voice messaging for a more interactive experience.
9. Lark
Lark is a health and wellness chatbot that acts as a virtual coach for users looking to improve their fitness and lifestyle. It provides personalized coaching on nutrition, sleep, and exercise through an engaging chatbot UI.
The design includes color-coded messages, interactive graphs, and emoji-based responses, making it easy to track progress. Lark’s AI-driven insights help users make informed health decisions while keeping the conversation light and engaging.
USP: AI-driven health coaching chatbot with an engaging UI. Provides personalized guidance on fitness, sleep, and nutrition through interactive messaging and visual insights.
10. WHO Chatbot
WHO Chatbot is a health awareness chatbot developed by the World Health Organization (WHO) to provide accurate information on global health topics, including COVID-19. Its UI is clean, minimalistic, and easy to navigate, ensuring users can quickly access verified health advice.
The chatbot provides real-time updates, symptom checkers, and health tips through an intuitive chat interface. The design focuses on simplicity, making it accessible to people of all ages and backgrounds.
USP: Trusted health chatbot developed by WHO, offering real-time medical information through a simple and user-friendly UI. Provides symptom checkers and verified health guidelines.
Create An Impactful Chatbot UI with ControlHippo
Leverage ControlHippo’s AI Chatbot Builder for the best UI and CX!.
Principles of Effective Chatbot UI Design
Creating an intuitive and engaging chatbot UI design is essential for ensuring a smooth user experience. A well-designed chatbot interface helps users interact effortlessly, find information quickly, and complete tasks efficiently.
Below are the key principles of effective chatbot UI design that can help developers and businesses build a highly functional and user-friendly chatbot.
1. Customization is Key
A chatbot’s UI should align with the brand’s identity and user expectations. Customizing elements such as chat widgets, fonts, colors, response styles, and button designs ensures a seamless and engaging experience. Users feel more comfortable interacting with a chatbot that reflects a brand they recognize.
Additionally, allowing users to adjust chatbot settings (such as themes or conversation styles) enhances personalization and engagement. A well-customized chatbot UI enhances brand recall and makes interactions more intuitive.
Do's
- Align chatbot colors and fonts with brand identity.
- Offer users the ability to personalize their chatbot experience (e.g., light/dark mode).
- Use visual elements like avatars or custom icons to enhance engagement.
Don'ts
- Avoid using default chatbot templates that don’t match your branding.
- Don’t overload the chatbot with unnecessary customization options that confuse users.
- Avoid inconsistent UI elements that make the chatbot look unprofessional.
2. Design for the Use Case
Every chatbot serves a different purpose—whether it’s for customer support, sales, healthcare, or personal assistance. The chatbot UI should be designed according to the specific needs of its users.
For example, a banking chatbot should have a clean, professional interface with secure authentication options, while an e-commerce chatbot should include product carousels, shopping buttons, and quick responses. When the UI aligns with the chatbot’s purpose, users can navigate more efficiently and get the best experience.
Do's
- Design the chatbot UI based on its primary function (e.g., customer support, lead generation).
- Use interactive UI elements like buttons, quick replies, and carousels for efficiency.
- Implement different chatbot flows for different user intents.
Don'ts
- Don’t use the same chatbot design across all industries without modifications.
- Avoid complex UI elements that don’t match the chatbot’s function.
- Don’t make users type unnecessarily when buttons or pre-set responses can simplify interactions.
3. Organizing the Chatbot Layout
A well-structured chatbot layout enhances readability and usability. Messages should be clear, spaced out, and visually distinguishable between the user and the chatbot. Using structured elements like chat bubbles, message timestamps, and collapsible menus for FAQs helps keep conversations organized. A clutter-free chatbot layout prevents users from feeling overwhelmed and makes navigation intuitive.
Do's
- Use structured chat bubbles with different colors for user and bot messages.
- Keep conversations short and digestible with visual separators.
- Include accordion menus for FAQs or complex workflows to avoid long message threads.
Don'ts
- Don’t overcrowd the chat screen with too many messages at once.
- Avoid using long, unformatted text blocks that make reading difficult.
- Don’t forget to test the layout on different devices for responsiveness.
4. Choosing the Chatbot’s Tone & Personality
A chatbot’s personality and tone impact user engagement. Whether the chatbot is formal, friendly, professional, or humorous, it should reflect the brand and audience’s preferences. A healthcare chatbot should have a compassionate and informative tone, while a retail chatbot can be more casual and engaging. The right tone makes interactions feel more natural and relatable.
Do's
- Define whether the chatbot should be formal, friendly, or playful based on its purpose.
- Use emoji, GIFs, or rich media when appropriate to make conversations lively.
- Keep messages concise but engaging to maintain user attention.
Don'ts
- Avoid using overly robotic or monotonous responses.
- Don’t mix professional and casual tones inconsistently.
- Avoid excessive emoji or slang in professional chatbots.
5. Ensuring Seamless Conversation Flow
A smooth conversation flow ensures that users don’t get stuck, confused, or frustrated. A well-designed chatbot should anticipate user needs, offer smart suggestions, and handle errors gracefully. Features like predictive text, fallback responses, and suggested quick replies help maintain a logical and seamless chat experience.
Do's
- Provide smart prompts and quick reply buttons for commonly asked questions.
- Use fallback responses like "I'm not sure I understand. Can you rephrase?" instead of error messages.
- Ensure conversations flow naturally without unnecessary delays.
Don'ts
- Don’t force users into rigid chatbot scripts without flexibility.
- Avoid long gaps between messages or delayed responses.
- Don’t let the chatbot get stuck in loops—provide exit options.
6. A/B Testing & Optimization
No chatbot UI is perfect from the start—it requires continuous testing, analysis, and optimization. A/B testing helps compare different chatbot UI designs and conversation flows to determine which version delivers the best user experience. Metrics like user engagement, response accuracy, and conversation-completion rate guide improvements.
Do's
- Conduct A/B tests on different chatbot UI designs and conversation flows.
- Use analytics tools to track user behavior and optimize chatbot responses.
- Collect feedback from real users to improve UI and functionality.
Don'ts
- Don’t assume one chatbot design will work for all users—test and refine.
- Avoid making changes based on assumptions without real data.
- Don’t ignore user feedback—it’s crucial for continuous improvement
How To Create a Chatbot UI From Scratch?
Designing a chatbot UI from scratch requires careful planning and execution to ensure a seamless and intuitive user experience. A well-structured chatbot UI enhances engagement, reduces friction in conversations, and ensures users can easily navigate interactions.
The key to a great chatbot UI is clarity, responsiveness, and functionality while maintaining an appealing design. Below are the essential steps to create a chatbot UI from scratch:
Step 1: Define the Chatbot’s Purpose – Identify its primary function (e.g., customer support, lead generation) and user expectations.
Step 2: Choose the Right Platform – Decide whether the chatbot will be web-based, mobile, or integrated into social media.
Step 3: Design an Intuitive Chat Interface – Use clear chat bubbles, quick reply buttons, and a responsive layout for seamless interaction.
Step 4: Customize the Chatbot’s Personality – Set a consistent tone, use emojis or avatars, and add human-like conversation elements.
Step 5: Integrate Smart Features – Enable AI-powered responses, multi-language support, and typing indicators for a natural experience.
Step 6: Ensure a Smooth Conversation Flow – Use structured message sequences, fallback responses, and escalation to human agents when needed.
Step 7: Test & Optimize – Conduct A/B testing, collect user feedback, and refine the chatbot UI for better engagement.
How to Create a Chatbot: Build AI Chatbot for FreeBuild an Engaging Chatbot UI with ControlHippo
ControlHippo is a powerful chatbot UI builder that allows businesses to create a highly interactive and customizable chatbot interface. It offers a range of features designed to improve user engagement, streamline workflows, and enhance chatbot performance. ControlHippo provides an easy-to-use drag-and-drop interface, enabling users to design chatbots without any coding knowledge.
- Customizable UI Elements: Allows users to change chat bubble styles, fonts, colors, and backgrounds.
- Seamless Integrations: Connects with CRMs, help desks, and social media platforms for unified communication.
- Interactive Message Formats: Supports text, images, buttons, carousels, and rich media for a dynamic chatbot experience.
- AI-Powered Responses: Uses natural language processing (NLP) for human-like conversations.
- Performance Analytics: Provides insights into chatbot interactions, engagement levels, and user satisfaction.
By leveraging ControlHippo’s chatbot UI design templates, businesses can create a chatbot interface that enhances user experience, improves customer engagement, and boosts efficiency.
Updated : April 6, 2025
Jainy Patel is a content strategist who specializes in omnichannel communication solutions. She develops innovative marketing strategies that unify messaging across various channels, ensuring a consistent and engaging customer journey. Jainy is passionate about optimizing communication processes and crafting targeted content that resonates with audiences at every touchpoint.
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