Senior Writer: Akshat Adani
Greetings, ControlHippo users! We’re excited to share the latest improvements and features that have been rolled out in October. Our team has been hard at work to make your messaging and CRM experience smoother, more secure, and feature-rich. Let’s dive into the exciting updates:
Latest ControlHippo Product Updates: October’2023
1. Multi-File Sharing: More Convenience, More Power
Now, you can share up to 5 files simultaneously, whether they are audio, video, images, documents, or more. We understand the importance of efficient communication, and with this update, you can easily share multiple files in one go. The combined size limit for these files has been set at 100MB, giving you more flexibility in your conversations.
2. Reply Message Option: Engage in Conversations
Engage more effectively with the new Reply Message option. Users can now respond directly to messages within the chat, making conversations more dynamic and interactive. This feature is designed to streamline communication and keep the dialogue flowing seamlessly.
3. Fresh UI for Filter Options: Navigating Made Easier
Experience a revamped user interface with filter options now presented as tab options above the chat list. Finding and organizing your conversations is now more intuitive, allowing you to focus on what matters most.
4. Image and Audio Save: Preserve Your Media
In ControlHippo, CX no longer needs to redownload images and audio after a session logout or expiration. We’ve resolved this inconvenience, ensuring that images and audio are saved and displayed even after a session closes.
5. Click-to-Message Default Country Code
Simplify the user experience with click-to-message functionality. Now, the default country code will be displayed when clicking on a number for users without a country code.
6. Number Wise Privacy Mode
Tailor your privacy settings with a number-wise privacy mode, syncing only with CRM contacts for added security.
7. No Free Trials for the Same Number
Avoid redundant scans by disallowing free trials for the same number.
8. $15 Charge for Extra Number Scan
A fair charge for extra number scans to support continuous service improvement.
9. Warm-Up Logic
Prevent new numbers from being blocked by WhatsApp with our warm-up logic.
10. UI Improvements
Enjoy a refreshed user interface with dedicated cards for WhatsApp, WhatsApp Business, and WhatsApp Platform API.
Added Tag lines and Need Help? links for all the pages.
11. Privacy Mode Activation
Ensure your personal chats stay private with ControlHippo’s privacy mode, syncing only with CRM contacts for added safety.
12. Delete Message Option
It will allow the user to delete the messages that are sent on the same day. [Note: Only those messages will have a delete option, which are sent on the same day.]
You can choose to delete for everyone or delete for me only.
13. Number Allocation Rights
The person who scanned the number has exclusive rights to assign it.
14. Credit Module for WABA Users
Introducing a credit module for WhatsApp Business API (WABA) users.
15. Info Labels
Stay informed with labels providing details about actions and events in your chat.
Updates in CRM Integration with ControlHippo
1. CRM Duplicate Contacts Issue Resolved
For Zoho and HubSpot users, we’ve addressed the persistent issue of duplicate contacts arising from country code conflicts. Rest assured, this problem has been successfully resolved, ensuring a cleaner and more organized CRM.
2. Zoho CRM Lead & Contact Fields Option
Empowering Zoho CRM users, we’ve introduced the option to choose specific fields for syncing conversations. Now, you have greater control over how your conversations integrate with your CRM.
3. Conversation Message Display in Zoho
Text messages in Zoho CRM will now sync and display in the notes section, enhancing the visibility and accessibility of important conversations.
These updates mark another step in our commitment to providing you with a seamless and secure messaging and CRM solution. Thank you for choosing ControlHippo!