The importance of customer interaction on social media cannot be overstated, especially when you are conducting business on Instagram.
As 70% of shoppers are willing to shop on Instagram, responding to every customer can be time-consuming and daunting for the business owner.
Thus, Instagram has come up with features like Instagram Quick Replies (formerly known as Saved Replies), which allows pre-written messages for frequently asked questions (FAQs) and common customer interactions.
Let us understand 13 effective Instagram Quick Reply examples to streamline your customer communication.
Don't just set up Instagram Quick Replies and forget them! Monitor which replies are used most frequently and analyze customer responses. This helps identify evolving trends and refine your Quick Replies over time to ensure they effectively address your customers' needs.
What Are Instagram Quick Replies (Saved Replies)?
Instagram Quick Replies are pre-written messages you can save within the platform. When a customer asks a question you’ve anticipated, you can easily insert the pre-written response with a simple keyword or phrase and manage the communication effortlessly.
By using quick replies, businesses can ensure consistency in their communication and reduce the chances of miscommunication or delayed responses.
Once you’ve configured a quick reply, you can insert it into your Instagram DM section to instantly react to a query.
However, only Instagram business accounts have access to Quick Replies. This feature is not available for Creator profiles or Personal profiles.
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To insert a quick reply message for Instagram business chat is pretty simple and can greatly impact your business. Here’s a step-by-step guide to using quick replies:
To use Quick Replies, you must first have an Instagram business account. Yes, Instagram only allows you to use quick replies if you own a business account.
Step 1: Open Instagram Direct Message
Go to your Instagram direct messages, where you typically communicate with your customers.
Step 2: Select a Conversation
After entering into Instagram DM inbox, Choose the conversation to which you want to use for a quick reply.
Step 3: Tap on the Quick Reply Icon
Look for the chat bubble icon with three dots inside, usually found in the message box.
Step 4: Choose a Quick Reply
Select the appropriate quick reply from your saved list or type a shortcut to bring up the desired reply.
Step 5: Send the Message
Once selected, you can make any necessary edits before sending the reply to the customer.
By following these steps, you can send Instagram saved replies to customer inquiries quickly and efficiently.
How To Set Up Instagram Quick Replies with ControlHippo?
ControlHippo’s Instagram Inbox soultion enables you to seamlessly connect customer interactions from Instagram DMs with instant replies. To set up quick replies, use ControlHippo’s template feature. Here’s how you can set it up:
Step 1: Sign Up and Login to ControlHippo
To start using ControlHippo, you must first;
- Visit the ControlHippo website.
- Register and log in with your email ID.
Step 2: Connect Your Instagram Account
- Use the Instagram scanner to scan the QR code that appears on your computer screen to verify your account.
Step 3: Create Instagram Quick Reply Messages
Now that your Instagram account is connected to ControlHippo, it’s time to draft some quick reply messages for Instagram. But, to create some replies for Instagram, first, you need to understand those frequently asked questions by your customers, such as;
Commonly Asked Questions By Customers
- Which colors and sizes are available for your products?
- What services do you offer completely?
- What is the price of your products and services? Which payment methods do you offer?
- Which shipping options do you offer? What is your policy about returns?
- What are the business hours for your actual store, if you have one?
You can easily integrate the answers to the above questions into your Quick Replies.
For that, Go to the “Templates” section, select “Create a template,” and then follow these steps.
- Select one category (utility, marketing, or authentication).
- Insert template name while setting up a quick reply for your business.
- Type the format of the entire quick reply.
- Tap “Submit to save your quick reply.
Step 4: Use Instagram Quick Replies
Just type the template name you designated, separated by a backslash (/) (for example, “/address”), into the chat window to send the saved replies on Instagram.
Step 5: Edit or Delete Quick Replies
To modify or remove a saved reply, choose the “Templates” option on the dashboard. Find the quick reply that you want to change or remove, then edit it.
Thus, ControlHippo makes it simple to manage and deploy quick replies, ensuring your business maintains prompt communication with customers.
Note: While Instagram only provides quick replies for Instagram business accounts, with ControlHippo, you can use quick replies for both personal and business accounts.
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On Instagram, quick reply messages are an invaluable resource for effective and efficient customer support. They allow you to save time and provide constant communication by enabling you to create Instagram saved replies for frequently asked questions. Below, we’ve provided 13 Instagram quick reply examples that you can use while answering your Instagram followers.
1. Greeting Message
Hello! Thank you for connecting with us. How may we assist you today?
Hi there! We’re delighted to see you here. How can we help you today?
Hi there! My name is [employee name]. In what way may I assist you?
2. Business Hours
Our staff is available to assist you during our operational hours, which include Monday to Friday, 9 AM to 6 PM.
We are available from Monday to Friday, 9 AM to 6 PM. Feel free to reach out during these times.
We're here to assist you on weekdays from 9 AM to 6 PM. Please get in touch during our business hours.
3. Order Status
Your order with reference #[Order Number] is being shipped to you. You can track its progress using this link [Order Tracking Link].
Good news! Your order #[Order Number] is on the way. For tracking information, use this link [Order Tracking Link].
Your order has been confirmed! You will receive a confirmation email shortly. Thank you for shopping with us!
4. Product Information
There are three sizes available for the [Product Name]: Small, Medium, and Large. Which size are you interested in?
The [Product Name] is available in three different sizes: small, medium, and large. Tell us what you would prefer.
Our [Product Name] is versatile, with size options such as Small, Medium, and Large. Which size suits your needs?
5. Pricing Information
Our pricing depends on the product and quantity. To provide an accurate quote, please specify the product and quantity you're interested in.
For pricing details, we need to know the specific product and quantity you're looking for. Would you kindly provide those details?
We'll need details about the product and the quantity you need in order to provide you with an exact quotation. Kindly provide those details.
6. Return and Refund Policy
Our return and refund policy allows returns within 30 days of purchase. To proceed, kindly provide your order number for processing.
You can initiate a return within 30 days of purchase as per our return policy. Kindly enter your order number to initiate the procedure.
Within 30 days of the purchase date, we accept returns. Kindly provide us with your order number if you would like to return any items.
7. Frequently Asked Questions
We have gathered answers to common queries in our FAQ section. You can find them [FAQ Link].
For quick answers to frequently asked questions, please visit our FAQ page [FAQ Link].
Our FAQ page [FAQ Link] is an invaluable tool for finding answers to common queries.
8. Contact Information
Feel free to contact us via email at [Email Address] or call us at [Phone Number] for further assistance.
If you need any assistance, you can contact us through email at [Email Address] or by phone at [Phone Number].
If you have any questions or need assistance, you can reach us via email at [Email Address] or call us at [Phone Number].
9. Technical Support
Please describe the issue you're facing, and we'll assist you in resolving it. Our technical support team is here to help.
If you're experiencing any technical difficulties, our support team is ready to help. Please provide details of the issue, and we'll work to resolve it.
We have a team of dedicated technical experts that are ready to assist you. To address any technical concerns, please explain the issue, and we'll provide solutions.
10. Appointment Confirmation
Your appointment for [Date and Time] is confirmed. We look forward to assisting you at that time.
Good news! Your appointment on [Date and Time] is confirmed. We'll be waiting to assist you.
We've successfully booked your appointment for [Date and Time]. We're eager to help you at your chosen time.
11. Subscription Information
For detailed information about our subscription plans, please visit our website [Subscription Link].
You can find complete information about our subscription plans on our website [Subscription Link].
Are you interested in our subscription offerings? You can explore all the details on our website [Subscription Link].
12. Feedback Request
Your feedback is valuable to us. Please take a moment to share your thoughts on our service by clicking this link [Feedback Link].
We sincerely appreciate your opinions. To provide your thoughts on our service, click this link [Feedback Link].
Your suggestions help us improve. Kindly click this link [Feedback Link] to share your thoughts on our service.
13. Thank You Message
Thank you for choosing our services. If you have any more queries, feel free to ask. We value your business!
Thank you for choosing us. We appreciate your business. If you have any further questions, feel free to contact us.
Your support means the world to us. If you need assistance or have more queries, please feel free to reach out. Thank you!
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Setting up Instagram quick reply messages with ControlHippo is a wise step for companies trying to improve customer service and deliver timely, reliable responses.
By using saved replies, businesses can respond promptly to inquiries, maintain consistency, and provide a better overall customer experience.
Implement the given quick reply examples to streamline your customer service and keep your audience engaged and satisfied.
Frequently Asked Questions
An example of an automatic message on Instagram could be: Hi there! Thank you for reaching out to us. We will get back to you within 24 hours. In the meantime, you can check our FAQs here: [link].
To get the quick reply option on Instagram, ensure you have a business account. Then, go to your Instagram DMs, select a conversation, and look for the chat bubble icon with three dots inside. This icon allows you to access and use quick replies.
A professional auto reply is a pre-written message used to acknowledge customer inquiries promptly. For example: Thank you for contacting [Your Business Name]. We have received your message and will respond within 24 hours. For urgent matters, please call our customer support team line at [phone number].
Updated : July 28, 2024
Dharmik Joshi is an ardent learner of business management and channels his passion for articulating ideas into writing. With a wealth of experience spanning 2 years in content creation, he remains committed to staying abreast of industry trends and evolving content strategies. He thrives on the dynamic nature of digital marketing, constantly looking for fresh approaches to captivate audiences and deliver measurable results.
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