Staying on top of customer conversations can feel like a never-ending task. There are so many conversations to look after, both in personal and group chats. And since you need to respond quickly, you often feel overwhelmed.
But what if managing those conversations was easier? That’s the purpose of Copilot for WhatsApp! With your AI assistant, you can manage your messages more effectively by receiving instant and smart responses and delegating tasks.
In this blog post, we’ll look at how WhatsApp Copilot works and how you could communicate with customers and leaderboard top community members differently.
What Is Copilot For WhatsApp And How Does It Work?
Copilot for WhatsApp is an AI assistant that integrates into your WhatsApp for better conversations. It is powered by artificial intelligence enabled through the WhatsApp Business API, meaning you don’t need to download an app or use a different platform.
Once you have AI Copilot directly set up, you can allow the AI to assist you in real time by providing responses, revealing smart suggestions, and creating images (with DALL-E 3) or analyzing photos you upload.
You can ask generic questions or get help with creating a post for social media or opening lines for messages. You can also get assistance with data, analysis, and managing tasks.
The more time you spend with it, the better it aligns with your preferences. It evolves with you to provide helpful and personalized assistance each time you use it. And with everything directly in WhatsApp, you can easily execute productive tasks!
- Throughout 2024, Copilot consistently maintained 20 to 30 million active users, with engagement spread across the Windows taskbar, mobile app, and website.
Top Benefits Of Using Copilot For WhatsApp
Copilot for WhatsApp aims to enhance your conversations that require greater intelligence, speed, and effectiveness. It has specific benefits that can improve how you communicate, organize, and scale your business.
1. Effortless Multilingual Communication
When communicating with customers in Spain, China, or Saudi Arabia, Copilot helps you navigate over 40 languages. You can easily chat with customers in any language without worrying about switching the app. It brings simplicity to international customer service interactions, minimizing language barriers to excellent service.
2. Easy Communication Without App Switching
Now you can say goodbye to flipping over to different platforms to finish tasks! Copilot on WhatsApp connects to your WhatsApp chat and gives you real-time feedback about drafting a professional message to a customer, answering questions, or generating content. Everything is done in one place, without ever leaving the app.
3. Smart Lead Qualification And Follow-Ups
Copilot is designed to derive intelligent leads as a standard feature by tagging conversations based on customer intent and needs. Think of an AI rep that reads your customer chats, recognizes buying signals in the conversation, and intelligently labels the lead for you.
It will also send you reminders for following up with possible customers, all in WhatsApp, so that you can increase conversions without extra effort.
4. Visual Content Creation At Your Fingertips
Want to create eye-catching pieces of content to share on social media or personalize pictures and images to share with clients?
With DALL-E 3 implemented right into Copilot, you can create original and creative AI-generated images immediately based on your prompts. It can facilitate subconscious visualization of ideas, enhance presentations, and create unique posts for social media, all while using chat and without exiting WhatsApp.
5. In-Depth Analytics And Strategy Insights
Copilot does not just set up your easy daily tasks. It will help you with data-driven decision-making. It can process difficult data sets and enable you to visualize trends and other data equating to something meaningful that will be easier to digest.
If you have been tracking sales performance or market trend analysis, Copilot is capable of useful disclosure insight, helping you understand your data and how to adjust your strategy.
After reviewing the capabilities of Copilot, you may leave saying, “I would love to start using the app right away!” But how?
Setting up a conversation with Copilot for WhatsApp is easy and should just take a few moments. Let’s talk about how you can get started.
How To Start A Chat With Copilot For WhatsApp?
Getting set up with Copilot for WhatsApp is simple and only takes a few steps. Once you start a conversation and continue to engage with Copilot, you are implicitly agreeing to Microsoft’s Terms of Use and Privacy Statement, so it’s best to be aware of this from the start.
Here are the simple ways you can start chatting with Copilot today:
- Scan the QR Code
- Open your WhatsApp app, and select Settings.
- Tap on the QR code icon beside your name
- Click Scan, and use it to scan the QR code provided for Copilot.
- Once scanned, click Continue to Chat, and you’re off to start interacting.
This is a quick method, and is especially useful when you use WhatsApp on your phone.
- Use a Direct WhatsApp Link
- If you want to get on with it, you can just click https://wa.me/18772241042. It will launch a chat window with Copilot, and you will be good to go.
No scanning here, just click one time and you will be connected.
- Search and add Copilot as a contact
- In WhatsApp, click on Add Contact, add the number +1 877-224-1042, and save it as Copilot.
- Open the new contact and click Chat, which will open a conversation.
How To Change The Language Settings For Copilot For WhatsApp?
If you want Copilot for WhatsApp to chat with you in a different language, you can easily adjust it. The system defaults to English. However, you can select your preferred language using the following steps:
- Send /help as a message to Copilot.
- Click on Get Started, then from the menu options, click on Change language.
- Click on Select one language. This will open a WhatsApp Flow.
- Select your region and then your language from the list.
- Click Decided (confirm).
Once completed, you will have the ability to talk, and Copilot will respond in your selected language, creating a more personalized conversation.
How To Delete Your WhatsApp Chat History With Copilot?
If you need to erase your chat history with WhatsApp Copilot, either for privacy concerns or simply to clear out conversations, here are 2 methods that you can use:
- To erase an entire chat manually: Simply long-press the copilot chat in WhatsApp and click Delete chat. This will delete the chat from the WhatsApp chats.
- To delete chat history utilized for AI-generated responses: To do this, send the message /help to Copilot. Select Delete history from the options provided.
Note: Copilot only uses message history to improve responses during active sessions. You can delete this memory any time to start fresh, and no data is permanently stored.
How To Withdraw Your Consent from Copilot AI on WhatsApp?
Suppose at any point you change your mind and don’t want Copilot AI to use your information and/or interact with you via WhatsApp. In that case, you can easily withdraw your consent using appropriate permissions. To withdraw consent from Copilot, simply:
- Send the message /help to Copilot.
- Choose the Withdraw Consent option from the listed options.
Once you have withdrawn consent, if you ever want to use Copilot for WhatsApp again, you have to go through the onboarding process. But this is an easy way that allows you to have complete control over your data and interactions.
Key Use Cases of Copilot for WhatsApp
So, what are the real value propositions of WhatsApp Copilot? Below are some of the strongest ways businesses are using it:
1. Instant Reply Suggestions for Customer Queries
Whenever a customer sends a message, AI Copilot quickly provides a ready-made response. It allows you to respond faster to your customers while maintaining a professional tone. WhatsApp Copilot also saves time for agents to think about a response, while also keeping the conversation smooth.
2. Automated Lead Qualification and Tagging
WhatsApp Copilot reads the conversation and automatically determines if someone is a serious lead or just browsing. It tags the chat depending on the level of interest, allowing your sales team to follow up with leads appropriately.
3. Workflow Automation for Repetitive Tasks
Automating repetitive tasks, such as sending welcome messages, booking confirmations, or payment reminders, can be accomplished with AI Copilot. These tedious tasks take time away from interacting with your customers, and now your team can focus on important conversations instead.
4. Summarizing Customer Chats into Actionable Notes
Instead of rereading long chats for a second time, Copilot for WhatsApp can summarize chats quickly to create key points and next steps. It is easy to track what is important and discern what action should be taken, without the worry of missing anything.
- One ControlHippo customer, a mid-size e-commerce brand, used Copilot to reduce agent workload by automating common support queries and saw a 3x improvement in first-response speed within just 30 days.
Boost Agent Efficiency with AI Copilot
Try ControlHippo’s Copilot and handle chats faster with smart suggestions.
Power Your WhatsApp Conversations with ControlHippo’s AI Copilot
Copilot does good work, don’t you think? But if you want to push your WhatsApp conversations to the next level, ControlHippo’s AI Copilot must be the primary item on your agenda.
At ControlHippo, we are proud to roll out Copilot Space, a real-time, AI-enabled assistant designed to help agents focus on just a simple tagline: work smarter, not harder!
What Makes Copilot Space Special:
- Real-Time AI Support: Receive instant, intelligent responses within WhatsApp to handle customer queries more efficiently.
- Interactive Copilot Window: Access a smart sidebar that assists you live during conversations without switching tabs.
- Knowledge Base Management: Automatically pull answers from your company’s knowledge base for accurate, consistent replies.
- Better Support for Agents: Equip your team with AI-powered suggestions and automations that reduce workload and improve efficiency.
Conclusion
Today, where every message counts, a trusted and guided partner like Copilot for WhatsApp can be an excellent choice. And if you’re serious about leveling up even further, ControlHippo’s AI Copilot, powered by real-time knowledge and smart support, is ready to help. You can build better, faster, and stronger connections with your customers.
Updated : May 3, 2025
Priya Naha is a skilled technical content writer with a specialization in business communication and omnichannel communication platforms. Her expertise lies in translating complex concepts into clear, engaging content that resonates with diverse audiences. Focused on business communication solutions, Priya excels in delivering informative and practical insights through her writing.