What is WotNot?
WotNot is an AI-powered customer support automation platform designed to help businesses manage customer interactions across channels. It automates repetitive tasks, optimizes agent workflows, and integrates with chat, email, and social platforms. Also, it relies on a drag-and-drop visual editor for designing conversation flows.
What is ControlHippo?
ControlHippo is a powerful customer service platform that provides fast and effective sales support. It comprises AI smart replies, CSAT tracking, chat summarization, and workflow automation features. By leveraging this user-friendly platform, agents can automate daily tasks, manage conversations, and resolve queries faster.
Why is ControlHippo the Best Alternative to WotNot?
While WotNot offers solid AI-powered ticket automation and workflow management, it falls short in several key areas compared to ControlHippo. ControlHippo delivers a more complete omnichannel experience with AI smart reply, AI chatbot builder, chat summarization, and chat list filters, where WotNot lacks.
WotNot Vs ControlHippo: Feature-wise Comparison
Compare ControlHippo and WotNot to choose the ideal option for your business requirements. Learn how ControlHippo beats WotNot for delivering a superior customer experience with its futuristic AI capabilities.
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| Overall score |   4.6/5 | 4.6/5 |
| Ease of use | 4.6/5 | 4.9/5 |
| Value for money (pricing details below) | 4.2/5 | 4.6/5 |
| Design quality | 4.5/5 | 4.5/5 |
| Features | • AI-powered ticket automation workflows • Live chat integration • Multi-channel support • Third-party integration • Analytic dashboard | • CSAT tracking • AI-powered smart reply • Chat summarization • AI chatbot builder • Workflow automation |
| Head to head Comparison | • Ideal to streamline lead generation and customer support. • All types of integration, including AI, CRM, ticketing, scheduling, etc. • Business-centric KPI dashboard. | • Ideal for AI-powered sales and support. • Omnichannel integrations for WhatsApp, Instagram, Email, and CRMs. • Real-time, customizable dashboards. |
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| Try for Free |
Features That Make ControlHippo #1 AI Agent Platform
If you need an AI-powered customer support tool that increases customer satisfaction, brings a higher conversion rate, delivers a personalized experience, and decreases response time, ControlHippo delivers. Here are the top features of ControlHippo:
Simplified Operations with Workflow Automation
WotNot focuses on chatbot flows, while ControlHippo extends automation across your entire sales operations.
- Ensure consistent follow-up on customer inquiries to minimize oversight.
- Automate repetitive tasks like conversation assignments in seconds.
- Personalize customer messaging with AI-powered behavior-based triggers.
Better Customer Experiences with Customer Satisfaction Score (CSAT)
While WotNot focuses on conversational engagement, ControlHippo pairs it with real-time CSAT tracking and AI-driven sentiment insights.
- Easily track CSAT score in real-time.
- AI analyzes live chats and points out interactions that are at risk of low satisfaction.
- Gather CSAT data from chat, email, social, and more in one unified dashboard.
Faster Resolutions with AI Knowledge Base Suggestions
WotNot allows users to build structured knowledge bases, while ControlHippo turns that knowledge into real-time suggestions for rapid support.
- Suggests relevant articles during live chats based on the customer’s query.
- Agents can quickly review and send responses without switching tabs.
- Easily refine the AI knowledge base continuously for sharper and faster responses.
Complete Context with CRM Systems Integration
WotNot offers essential integrations, while ControlHippo enhances customer support with deeper, real-time CRM integration.
- Sync data from social media like Instagram, Telegram, and more.
- Import conversation histories and contact details into your CRM.
- Multiply customer insights via comprehensive communication data.
Top Wotnot Alternatives
Discover the top Wotnot alternatives with detailed insights into key features and ideal use cases. Ease of use ratings are carefully aggregated from trusted platforms like G2, Capterra, and SoftwareSuggest.
1. ControlHippo
Streamline support and sales with ControlHippo, an omnichannel conversational AI platform powered by intelligent automation.
ControlHippo is an AI-powered customer service platform built for modern businesses. It offers advanced tools like AI Smart Reply, workflow automation, and AI-driven CSAT tracking to help teams boost customer satisfaction. Alongside these AI capabilities, ControlHippo unifies all your business conversations from WhatsApp, Instagram, Email, and other channels into a collaborative inbox.
Main Features
- AI Smart Reply Assistant: AI chat assistant suggests context-aware replies to reduce agent response times.
- AI-Powered Chat Summarization: Delivers instant conversation summaries so agents can act efficiently.
- Auto-Reply Management: This setup will automatically inform customers when agents are offline.
- Real-Time Analytics & CSAT Tracking: It offers insights into team performance and customer satisfaction.
- Bulk Messaging & Broadcast Campaigns: It can engage multiple customers at once.
Pricing
- Free trial for 3 users (10 days)
- Bronze: $20/user/month
- Silver: $28/user/month
- Gold: $50/user/month
- Consistently personalized experiences
- Empower agents with AI-backed answers
- Unified customer journey
- Improved team efficiency
- Advanced AI features are limited to top-tier plans
2. Grasp
A shared inbox platform that comprises email, WhatsApp, and live chat conversations for smooth collaboration.
Grasp is a cloud-based virtual customer service platform that combines communication from multiple channels, including WhatsApp, email, and live chat, into one collaborative inbox. Moreover, Grasp offers AI-powered features like smart reply drafting, conversation summarization, workflow automation, and CSAT insights to multiply efficiency and productivity.
Main Features
- Unified Multichannel Inbox: Manage WhatsApp, email, and live chat conversations from a single workspace.
- AI-Assisted Response Suggestions: Speed up replies with context-aware response recommendations.
- Performance Analytics & Reporting: Track team performance and response times with detailed analytics.
- CRM Integrations: Connects with popular platforms like HubSpot and Salesforce to centralize customer data.
- Customizable Workflow Automation: Automate repetitive tasks, ticket routing, and follow-ups with flexible workflow tools.
Pricing
- Free plan
- Premium: $49.09/user/month
- Enterprise: $86.77/user/month
- Custom: $111.88/user/month
- Streamlined communication across multiple channels
- Enhanced team collaboration with shared inbox
- Scalable pricing plans for various business sizes.
- Limited advanced marketing automation features.
- Some users report a slow learning curve
3. Wassenger
WhatsApp-centric support and messaging platform with multi-agent capabilities.
Wassenger is a specialized tool for business WhatsApp support that provides an intuitive web-based interface for multi-agent chat, group broadcasts, scheduled messaging, and webhook/API integration. It includes message read receipts, rich media support, and delivery tracking. Additionally, this tool is simple to deploy but lacks advanced automation and broader omnichannel capabilities.
Main Features
- Multi-Agent WhatsApp Platform: Support group chats, multi-agent conversations, and message scheduling via the WhatsApp API.
- Rich Media Delivery Support: Send images, audio, video, and documents within customer conversations.
- Delivery & Read Receipts Tracking: Monitor message status with user-level delivery and read receipts for complete visibility.
- REST JSON API & Webhooks: Integrate with CRMs and third-party tools through API and webhook connections.
- SMS Gateway Fallback: Ensure message delivery with a backup SMS gateway when WhatsApp delivery fails.
Pricing
- Gateway Plan: $19.90/month (single agent)
- Subscription Plan: $39.90/month (multi-agent support)
- Lightweight, easy WhatsApp onboarding
- Agent-level read and delivery tracking
- Affordable compared to full-suite helpdesks
- No advanced analytics
- Lacks chatbot automation
4. WaliChat
WhatsApp multi-agent inbox with auto-tagging and knowledge base suggestions.
WaliChat offers a shared WhatsApp inbox tailored for teams, with AI-assisted tagging,AI chatbots, reply prediction, AI assistants, and no-code automation workflows that intelligently manage replies, and chat assignments. It intelligently suggests knowledge base articles and auto-tags conversations based on ticket status.
Main Features
- WhatsApp Shared Team Inbox: Manage all WhatsApp conversations in a multi-agent inbox for faster resolutions.
- API & Webhook Integrations: Connect with custom CRMs and business tools using robust APIs and webhooks.
- AI-Powered Auto-Tagging: Automatically tag chats based on status, intent, or priority.
- Knowledge Base Article Suggestions: Get AI-recommended articles during live chats to assist agents with quick replies.
- Multilingual Support: Engage customers worldwide with built-in support for multiple languages.
Pricing
- Professional: $39/user/month
- Business: $69/user/month
- Enterprise: $99/user/month
- Efficient WhatsApp ticketing with AI tagging
- Good multilingual and article suggestion support
- Focused only on WhatsApp with no omnichannel inbox
- Missing detailed analytics
5. Verloop
Engage customers in human-like conversations with inbound and outbound AI voice interactions.
Verloop.io is designed to assist businesses in connecting and providing support to their clients. This intelligent customer engagement solution offers AI chatbots, real-time agent copilots, auto QA audits, Voice AI, and CSAT analytics to automate, optimize, and personalize customer support. This real-time conversation platform centralizes customer touchpoints with AI.
Main Features
- AI Chat Automation: Automate lead capture, FAQs, and instant customer support with intelligent AI conversations.
- Seamless CRM, Email & Social Integrations:Connect with CRMs, email services, and social media platforms for unified communication.
- Smart Ticketing with Multichannel Coverage:Manage customer queries from multiple channels with an organized ticketing system.
- Real-Time Analytics & Performance Tracking: Monitor customer behavior and service quality through live analytics dashboards.
- AI Agents for Repetitive Task Handling: Deploy AI agents to manage routine queries for faster resolutions.
Pricing
- Custom — request a quote based on your business needs.
- Automates lead capture and customer support
- Scales with your business and adapts workflows
- Sharper business related decision-making
- Less omnichannel flexibility than bigger platforms
- May need extra setup for complex workflows
6. DelightChat
E-commerce-focused omnichannel helpdesk with WhatsApp marketing tools.
DelightChat is built for D2C and e-commerce brands, combining an omnichannel inbox (WhatsApp, Instagram, Facebook, email) with marketing automation features like abandoned cart recovery, product broadcasts, and campaign segmentation. It uses GPT-powered AI to automate replies and generate message suggestions for faster and scalable brand support.
Main Features
- Unified Omnichannel Inbox: Manage WhatsApp, social media, email, and live chat conversations in one seamless inbox.
- Real-Time Chat Widget for Websites:Engage website visitors instantly with a customizable chat widget to boost conversions.
- Shopify Integration & Cart Recovery Automation:Connect with Shopify to automate cart recovery and product promotions.
- Product & Message Performance Analytics: Track the effectiveness of campaigns and product interactions with detailed insights.
- Mobile Apps, Chat Widget & API Access: Stay connected with mobile apps, extend functionality with APIs, and embed a chat widget for on-site support.
Pricing
- Starts at $49/month after 14-day free trial
- Scale: $99/month
- Growth: $299/month
- Strong automation for e-commerce marketing
- Seamless Shopify integration
- Positive merchant feedback on usability
- Difficult learning curve
Try ControlHippo: Start a 10-day FREE Trial
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how it can improve your customer interactions and streamline support processes.
We got amazing help from the ControlHippo team. They're really quick to respond, know a lot, and do everything they can to help with our questions.
We've experienced exceptional customer support from the ControlHippo team. They are responsive and beyond to assist with any queries.
Frequently Asked Questions
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ControlHippo AI surpasses WotNot with advanced AI smart replies, chat summarization, and real-time CSAT insights. It delivers smarter customer support across multiple channels at a more affordable price.
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Yes, and it does more. ControlHippo unifies WhatsApp, Instagram, Email, and CRMs into one seamless workspace for consistent customer conversations.
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Absolutely. Its no-code workflow builder lets you automate follow-ups, status updates, and task assignments without much effort.
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Not at all. ControlHippo’s no-code, drag-and-drop workflow builder makes automation effortless. No tech skills required.