What is Zendesk?
Zendesk is a customer support platform offering tools like multi-channel helpdesk, ticketing, and live chat to streamline customer service. It helps businesses of all sizes manage inquiries across various channels and efficient solution for support teams.
What is ControlHippo?
ControlHippo is an omnichannel communication platform that optimizes software usage, reduces costs, and boosts productivity. It offers a centralized dashboard, advanced analytics, automated reports, and access control while integrating communication tools.
ControlHippo vs. Zendesk: Feature-wise Comparison
See how ControlHippo stands against Zendesk in this comprehensive comparison table.
Explore what makes ControlHippo the go-to choice for brands.
 |  | |
|---|---|---|
| Overall score |   4.3/5 | 4.7/5 |
| Ease of use | 4.8/5 | 4.6/5 |
| Value for money | 4.8/5 | 4.5/5 |
| Design quality | 4.6/5 | 4.5/5 |
| Features | • Multi-channel Support • Ticketing System • Live Chat • Customer Service Automation | • Unified Omnichannel Inbox • AI-Powered Chat Assistant • Contact Management • Multi-accounts Management |
| Head to head Comparison | • Multi-channel customer engagement (chat, email, social media) • AI-driven chatbots for customer support • Lacks advanced SaaS management | • Unified dashboard for all messages • Advanced analytics with CRM integration • Faster responses with AI chat & workflows |
| Pricing range | Pricing starts from $99 per quarter. | Free plan available. |
| Try for Free |
Note: The pricing comparison between ControlHippo vs. Zendesk is for the WhatsApp shared inbox solution.
Why ControlHippo is the best alternative to Zendesk
ControlHippo stands out as one of the best Zendesk competitors due to its superior omnichannel communication features combined with powerful collaboration tools. Unlike Zendesk, which mainly focuses on customer service, ControlHippo offers a centralized dashboard that integrates omnichannel messaging, team communication, and support automation.
Features That Make ControlHippo the #1 Zendesk Alternative
Empower your team with an intelligent solution that promotes collaboration and transforms
customer interactions into memorable experiences with these features.
WhatsApp Business API Media Sharing Feature
- Easily share media files across WhatsApp Business API (WABA) for better customer engagement.
- Improve communication with instant sharing of images, videos, and documents.
- Enhance customer experience by sending multimedia content to assist with queries.
Set Up Automated Replies for Instant Responses
- Create automatic replies to address customer inquiries instantly.
- Reduce wait times by offering immediate responses to common questions.
- Enhance customer satisfaction with timely and consistent support.
Automated Ticket Creation with Zoho Desk
- Automatically create support tickets for incoming customer inquiries.
- Ensure smooth workflow by instantly logging issues for follow-up.
- Improve organization and prioritize tasks with automated ticket management.
Add Internal Notes for Better Collaboration
- Add internal notes within tickets for team collaboration and knowledge sharing.
- Enhance communication among agents and provide context for better support.
- Streamline resolution by ensuring all team members are aligned on customer issues.
Try ControlHippo For Free For 10 days
Get your hands on ControlHippo at no cost. Explore how our platform can streamline customer communication and boost your agent’s capabilities!
We got amazing help from the ControlHippo team. They're really quick to respond, know a lot, and do everything they can to help with our questions.
We've experienced exceptional customer support from the ControlHippo team. They are responsive and beyond to assist with any queries.
Frequently Asked Questions
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While Zendesk is a popular customer service software, ControlHippo stands out with its focus on seamless multi-channel communication, unlimited contact sync, multi-number access, and intelligent team collaboration features.
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ControlHippo promotes team collaboration through its shared inbox, real-time notifications, and intelligent assignment of tasks. This ensures that every team member is on the same page and can work together efficiently.
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Yes, ControlHippo seamlessly integrates with leading CRM platforms such as Zoho CRM, HubSpot, Pipedrive, and others. This integration ensures that customer data is synchronized across all your systems for a unified view.
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ControlHippo takes pride in its responsive customer support team, ready to answer all your questions and resolve any issues. You can reach out to us via email, live chat, or phone for prompt assistance.
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Yes, we provide a 10-day free trial of ControlHippo so you can get a hands-on experience of the platform. Additionally, we’re here to demonstrate how you can get the most out of our platform. Feel free to reach out to us!
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