Telegram today is one of the fastest-growing messaging apps, which has near about 900 million monthly active users as of 2024. And, chatbots are automated programs which are built to interact with the users, answer their questions, and perform tasks without human help.
When you combine the two, you get Telegram chatbots. These are smart assistants right inside the app that help businesses and communities connect with their users quickly and easily.
In this blog, we’ll explore the world of Telegram chatbots, why they matter, and how to create Telegram bot.
What Is A Telegram Chatbot?
A Telegram AI chatbot is a computer program that runs inside the Telegram app and can talk with users automatically. It is like a virtual assistant that you can chat with. The bot can answer questions, send messages, help with tasks, and even accept commands that you want to give. The best thing about this is that it does all this without a real person needing to respond.
Telegram bots are quite useful for businesses and communities these days. They automate many processes, saving them time and making communication easier right inside Telegram.
Benefits Of Using a Telegram Chatbot
Telegram has more than 1.5 million bots, which are made by developers around the world. Concurrently, they offer many advantages for businesses, community managers, and even small businesses looking to improve communication.
Some benefits are as follows:
1. Saves Time and Effort
When the responses are automated, it means that the bot handles the common questions and tasks instantly. This helps your team to focus better on more important work. Telegram bots make it easier for you to just send updates, set reminders, or receive payments.
2. User-Friendly Interface
Chatbot for Telegram makes it simple for users to interact with bots inside Telegram chats. And for this, they don’t need to install any extra app or switch any platform midway.
3. Easy Integration
One of the best things about these chatbots is that they connect easily with the CRM systems and other platforms. It allows businesses to manage customer support and marketing more efficiently.
4. Works in Groups and Private Chats
These bots are not just limited to one-on-one chats which can be commonly seen in other chatbots. They can also operate in group chats and channels, and it makes them flexible tools for community managers and similar businesses.
5. Custom Commands and Features
You can customize your bot with custom commands to perform a specific task. This improves user engagement and increases conversion rates.
Telegram Bot vs Telegram Chatbot: What’s the Difference?
Even though the terms Telegram bot and Telegram chatbot are used interchangeably, there are some differences between them.
An AI Telegram bot is like any other automated program that runs inside Telegram with the help of the Bot API. It can work on various tasks, i.e., from sending alerts and managing groups to processing payments.
But, a Telegram chatbot, on the other hand, is more of a specific type of Telegram bot. It focuses more on interacting and chatting with users. It uses artificial intelligence or predefined scripts to engage in conversations, answer questions, and assist users.
So the bottom line? All Telegram chatbots are bots, but not all Telegram bots are chatbots. Take, for instance, a bot that only sends scheduled messages. Now, this is not really a chatbot because it doesn’t engage in conversations.
The table below will help you better grasp the key differences between these tools.
| Feature | Telegram Bot | Telegram Chatbot |
|---|---|---|
| Purpose | Performs automated tasks and commands | Engages in conversations with users |
| Interaction | Limited or no conversation | Conversational, interactive |
| Technology | Uses Bot API, may be simple scripts | Often uses AI or scripted conversation flows |
| Examples | Sending alerts, managing groups, and accepting payments | Answering questions, customer support, and personalized replies |
| User Engagement | Minimal | High |
| Flexibility | Task-specific | Handles broader, dynamic user input |
How To Create and Build a Telegram Chatbot?
An AI chatbot, when built, carries a strong purpose with it. First of all, it should save a user’s time, be accessible, and easy to use for all. The main goal of an AI chatbot is to automate conversations and make interactions smooth and efficient.
Creating a Telegram chatbot may sound complicated, but it’s actually simpler than it seems. Let’s go through the step-by-step instructions given below:
Step 1: Create a Telegram Bot Using @BotFather
First, to create bots, open the Telegram app and type @BotFather in the search box. This is an official bot that helps you with creating and managing other bots.
Then send the command /newbot to begin.
Now, you’ll be asked to choose a bot’s username (which must end with “bot,” like MySampleBot) and a display name.
Once this is done, @BotFather will create your new bot and give you a unique Bot Token.
Step 2: Get Your Bot Token
The Bot Token is a special key that lets you control your bot via Telegram’s Bot API.
Keep it safe, as it is like the password for your bot. You will need this token to connect your bot to your backend or chatbot builder. This key allows your bot to receive commands from Telegram users.
Step 3: Build Your Conversation Logic
Now, decide what your bot will do. Will it answer FAQs? Send updates? Accept payments?
For building conversation flow, there are two ways to go:
- Using a chatbot builder: Platforms like ControlHippo, Chatfuel, or custom Telegram chatbot builder let you design conversations with a user-friendly interface. And, here there is no need for coding.
- Coding your bot: If you are comfortable with programming, you can use languages like Python or JavaScript to write scripts that handle user input, send messages, and process commands.
Plan your chatbot’s logic carefully, covering how it deals with custom commands, replies, and user input. This differs from working with existing bots as you control every aspect.
Step 4: Deploy and Test
Once your bot’s logic is ready, deploy it on your server or chatbot platform. Test your bot thoroughly by interacting with it inside Telegram.
Check if it responds correctly to commands and messages, and handles errors in the right manner. The end goal is that it should provide a smooth user experience. Testing is key to a user-friendly interface and higher engagement. This allows you to fine-tune your bot before sending commands to a wider audience.
Step 5: Connect with Users via Public Link or QR Code
At the end, after the entire process, share your bot with the world! Telegram lets you create a public link like t.me/YourBotUsername that anyone can click to start chatting. You can effectively manage your own bots and their reach this way.
To access it easily, you can also generate a QR code. This is a perfect option for marketing materials or websites.
Promote your bot on your website, social media handles, or inside Telegram groups. This would help to connect with customers and community members easily. Any user with a Telegram account can then interact with your bot.
How to Automate Customer Support with Telegram Bots?
Using Telegram bots can also streamline customer support. This not only saves time but also boosts customer satisfaction. These bots work 24/7 to quickly tackle common questions. This way, your team to concentrate on tougher issues.
Tasks such as answering FAQs, tracking orders, booking appointments, or even accepting payments can be effectively handled by Telegram chatting bots. Plus, they can send alerts, reminders, and updates right inside Telegram chats, whether in private messages or group chats.
Automated workflows can also be built that guide users step-by-step. For example, a bot can ask a customer what help they need, and then provide the right answers. And if it discovers that the issue is beyond its abilities, then it can forward it to a human agent if needed.
For creating these workflows, you can use popular chatbot builders like ControlHippo, Selxy, or ManyChat. These platforms have easy drag-and-drop interfaces. Also, they seamlessly integrate with Telegram’s Bot API, so you don’t need heavy coding skills.
Telegram bots can also connect with CRM and helpdesk systems. This lets you manage all customer interactions smoothly without having to switch between platforms.
Your customer support team works smarter, not harder, with the help of a Telegram chatbot. Customers get faster replies, better service, and you save resources.
Conclusion
Telegram is one of the few platforms where users want to interact with bots, and modern Telegram chatbots truly understand what users need. But your chatbot doesn’t have to be limited to just Telegram.
With tools like ControlHippo, you can build a smart Telegram chatbot and easily deploy it across multiple platforms like WhatsApp, websites, and Messenger. You can also connect it to your CRM, APIs, or internal tools to handle real business tasks smoothly and efficiently.
If you want to improve Telegram customer service, save time, and engage your users better, creating a Telegram chatbot with ControlHippo is a smart and simple step forward.
Updated : June 2, 2025
Jainy Patel is a content strategist who specializes in omnichannel communication solutions. She develops innovative marketing strategies that unify messaging across various channels, ensuring a consistent and engaging customer journey. Jainy is passionate about optimizing communication processes and crafting targeted content that resonates with audiences at every touchpoint.