Omnichannel Communication Platform for E-commerce

Connect with your customers across multiple channels to create a unified shopping experience with ControlHippo.

Centralize customer conversations to avoid missed queries.
Tailor messages to enhance shopping journeys.
Leverage customer summary data for smarter decisions.
Track and resolve issues promptly with centralized chats.

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TRUSTED BY TOP BUSINESSES WORLDWIDE

The Numbers Speak for Themselves

From retain customers to increase click rates, ControlHippo’s Omnichannel Inbox improves every aspect
of your healthcare communication strategy. Try it today!

14.6%

Higher Customer Engagement Rate

10-15%

Increase in Revenue

30%

More Likely to Complete a Purchase

Stay Ahead in The Ecommerce Business With an Omnichannel Communication Platform

Set your Ecommerce business up for success with an omnichannel communication platform. Simplify customer interactions, improve shopping experiences, and build lasting loyalty across all channels.

Boost Lead Generation with Omnichannel Solutions

Engage potential customers across multiple platforms for wider reach.
Automate lead capturing through live chat, forms, and social media.
Nurture leads with personalized, consistent communication across channels.
Convert leads faster with real-time responses and follow-ups.

Effortlessly manage a high volume of orders using WhatsApp

Integrate Shopify and Other Tools

Sync orders, inventory, and customer data seamlessly with Shopify.
Manage payments, returns, and order updates from one unified platform.
Enable smooth workflows by connecting third-party apps and tools.
Save time by automating repetitive tasks across integrated systems.

Seamless Support to Boost Customer Satisfaction

Resolve queries instantly with live chat and chatbot assistance.
Provide 24/7 customer support across preferred communication channels.
Track and manage conversations to ensure no query is missed.
Offer personalized solutions to enhance the overall customer experience.

Scale your eCommerce communication and drive more sales and revenue

Use Data Insights for Effective Oversight and Teamwork

Monitor customer interactions to identify trends and areas for improvement.
Measure team performance with real-time analytics and reports.
Leverage data to make informed business and marketing decisions.
Encourage collaboration with shared insights across teams.

Why Choose ControlHippo for an eCommerce store?

Customer Support
Manage queries, provide swift responses, enhance customer satisfaction effortlessly.

Team Collaboration
Efficiently coordinate tasks, share updates, foster seamless teamwork dynamics.

Sales Engagement
Engage prospects, nurture leads, and close it faster with personalized interactions.

Marketing Campaigns
Broadcast promotions, gather feedback, and analyze campaign effectiveness collaboratively.

How to Set up the Ecommerce Industry on WhatsApp?

Step 1: Sign up with ControlHippo for free.

Step 2: Verify your WhatsApp Business account.

Step 3: Integrate your CRM with ControlHippo and add users.

Step 4: You’re all set to use ControlHippo.

Integrations

Sync Your Team Communications into Your CRM Without Any Hassle

View Integration

What Makes ControlHippo the No.1 Communication Tool for eCommerce Business?

Use Case by Industry

Retail

Real Estate

Healthcare

Hospitality

E - Commerce

More Industries

Hear From Our Customers

We got amazing help from the ControlHippo team. They're really quick to respond, know a lot, and do everything they can to help with our questions.

Boban Jagodic Sales Assistant

We've experienced exceptional customer support from the ControlHippo team. They are responsive and beyond to assist with any queries.

Patrick Willis Head of Sales & Marketing

Optimize Customer Engagement with ControlHippo!

Enhance your ecommerce communication with ControlHippo's omnichannel messaging platform. Start today and provide seamless, personalized experiences across all channels!

Get started with ControlHippo today!

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Frequently Asked Questions for Ecommerce Industry

What is an omnichannel communication platform, and how does it benefit the ecommerce sector?

An omnichannel communication platform integrates all customer interaction channels (email, social media, live chat, etc.) into one interface. For ecommerce, it boosts engagement, enhances customer experience, and drives sales conversions.

What is an example of omnichannel?

An example is when a customer browses a product on a website, receives personalized email recommendations, and completes the purchase via a mobile app, providing a seamless experience across channels.

Is Shopify an omnichannel?

Yes, Shopify is omnichannel. It enables businesses to sell across multiple platforms (online stores, social media, retail, etc.) while offering a unified experience for customers and managing orders and inventory in one place.