What is Capacity?
Capacity is an AI-powered platform that helps businesses automate customer support, optimize team collaboration, and enhance internal processes. It offers an intuitive design and robust knowledge base, allowing businesses to deliver quick, context-rich responses and easy self-service across various channels.
What is ControlHippo?
ControlHippo, the leading alternative to Capacity, is an all-in-one customer support platform for sales and support teams. It brings together communication from various channels like email and social media, using AI-driven chatbots, NLP, and sentiment analysis to create personalized, efficient customer experiences.
Why Is ControlHippo The Best Alternative To Capacity?
ControlHippo offers a more comprehensive solution for customer engagement with its advanced AI-driven features, like an AI chat assistant, auto-reply configuration, knowledge base, and multi-channel support. Unlike other platforms, ControlHippo combines AI-powered support with real-time agent interactions, making it a better choice for businesses seeking a holistic customer service platform.
Capacity vs. ControlHippo: Feature-wise Comparison
Evaluate the two platforms, Capacity and ControlHippo, to determine which one best suits your team’s requirements. Discover why ControlHippo is the top choice for managing customer interactions on WhatsApp and various other channels.
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|---|---|---|
| Overall score |  4.5/5 |  4.5/5 |
| Ease of use | 4.3/5 | 4.6/5 |
| Value for money (pricing details below) | 4.2/5 | 4.3/5 |
| Design quality | 4.6/5 | 4.3/5 |
| Features | • AI-powered knowledge base • Predictive insights • Sentiment analysis • Omnichannel integration • Automated workflows | • AI chat assistant • AI Chat summarization • AI smart replies • AI-powered knowledge base • Virtual assistant handoff |
| Head to head Comparison | • Focuses on email and internal automation • Limited AI capabilities, and basic automation • Workflow and task automation with a focus on self-service | • Centralized communication across email, chat, WhatsApp, and more • AI-driven chat support, smart replies, and smart automation • Automates tasks, chat summarization, and ticket creation |
| Pricing range | Free trial available | Free plan “Basic” for small teams with a chatbot and several limited features. The bronze plan starts at $20/user per month with a chatbot, additional AI features, and advanced reporting tools. |
| Try for Free |
Features That Make ControlHippo #1 AI Customer Support
ControlHippo’s AI Chat Assistant boosts agent productivity by automating workflows and enabling multi-channel support. It ensures faster response times, higher customer satisfaction, and continuous improvement with real-time CSAT tracking.
Leverage Intelligence with AI-Powered Knowledge Base
ControlHippo has an AI-powered knowledge base while Capacity focuses on integrating knowledge management in workflow automation.
- Provide instant, accurate answers to customer queries, reducing agent response time.
- Continuously improve knowledge base accuracy by learning from customer interactions.
- Empower customers with self-service options, improving satisfaction and reducing support costs.
Engage Across Channels with Multi-Channel Chat Support
ControlHippo makes it easy to connect with customers across multiple platforms, while Capacity focuses more on streamlining its workflows.
- Seamlessly interact with customers on channels like WhatsApp, email, and live chat.
- Provide consistent and unified support across all platforms.
- Respond to customer queries in real-time, and boost agent productivity and customer satisfaction.
Streamline Operations withAdvanced Workflow Automation
ControlHippo simplifies workflow automation, while Capacity focuses more on automating knowledge management.
- Repetitive tasks can be handled through automation, which frees up agents to focus on the complex ones.
- Ensure smooth task assignments based on agent availability.
- Automate follow-ups to ensure timely responses and prevent inquiries from being overlooked.
Connect Seamlessly withIntegration with CRM Systems
ControlHippo offers seamless integration with CRM systems, while Capacity focuses on automating customer interactions.
- Easily sync customer data across all platforms for a complete view of every interaction.
- Get key customer insights instantly for quicker, more personal responses.
- Streamline team collaboration by centralizing all key data to boost support and sales efforts.
Top Capacity Alternatives
Discover the top Capacity alternatives with detailed insights into key features and ideal use cases. Ease of use ratings are carefully aggregated from trusted platforms like G2, Capterra, and SoftwareSuggest.
| Company | Ease of Use (Rating) | Best For | Key Features |
|---|---|---|---|
 | SMBs seeking AI-driven support |
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 | Enterprise Customer Support Management |
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 | Growing Business Customer Experience |
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 | Product-Led Growth Customer Engagement |
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 | Small Team Collaborative Support |
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 | Enterprise IT Service Management |
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 | Large Enterprise CRM Integration |
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 | Cost-Effective Multi-Channel Support |
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 | Real-Time Customer Communication |
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 | Inbound Marketing Customer Service |
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Try ControlHippo: Start a 7-day FREE Trial
Sign up for a 7-day FREE trial of ControlHippo. Experience its features and understand
how it can improve your customer interactions and streamline support processes.
We got amazing help from the ControlHippo team. They're really quick to respond, know a lot, and do everything they can to help with our questions.
We've experienced exceptional customer support from the ControlHippo team. They are responsive and beyond to assist with any queries.
FAQs about Capacity Alternatives
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Absolutely! ControlHippo can be used for both sales and support teams. It has multi-channel communication and AI-driven insights that help sales teams close deals faster. Plus, it empowers support teams to provide top-notch customer service.
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For small businesses, the price at which ControlHippo offers the set of comprehensive features is highly affordable. It’s AI-driven chat assistants, AI-chat summarization, and multi-channel support empower small teams to manage customer interactions more efficiently, and provide a personalized experience.
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ControlHippo has an AI-powered feedback system, and it tracks CSAT scores directly through it. By analyzing sentiment and giving immediate feedback, ControlHippo ensures that your team can take immediate action to enhance the customer experience.
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Yes, ControlHippo is designed to scale with your business. Whether your business is a small startup or an enterprise, this platform offers flexible plans and features that fulfill your specific needs. This helps both small teams and large enterprises, which simplifies communication and improves customer service.
