ControlHippo: The Leading Zendesk Alternative

Enhance your sales, support, and marketing teams with ControlHippo’s integrated WhatsApp shared inbox, unlocking higher levels of productivity and teamwork.

ControlHippo vs. Zendesk: Comprehensive Feature Comparison

Embark on an in-depth evaluation, comparing ControlHippo and Zendesk feature by feature.
Learn why ControlHippo emerges as the top pick.

ControlHippo Zendesk Logo
Pricing $20 $19-$115
Messaging Channels
Unlimited contact sync
Chrome Extension
Connect one or multiple numbers Wide Range Limited
Shared Inbox interface 24/7 Limited
One-click integration
Broadcast Channels
Contact Merge
Team Inbox
Custom Inbox
User-based Access
Sync media & attachments in CRM
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Cost-Effective Solutions: ControlHippo vs. Zendesk Pricing & Plans

In the realm of affordability, ControlHippo takes the lead with a competitive rate of only $20 per user. This user-centric pricing strategy positions ControlHippo as the prime choice for businesses seeking an advanced WhatsApp shared inbox without straining their budget.

While Zendesk offers a starter plan at $19 USD per month, ControlHippo provides a cost-effective alternative at only $20!

Zendesk Plan


Per User/Month
  • Customisable sales pipeline; up to 2
  • Email and calendar integrations
  • Task and appointment setting
  • Call tracking and recording, and text messages

ControlHippo Plan


Per User/Month
  • Contact sync in CRM from WhatsApp
  • Unlimited contact sync
  • Chrome Extension for embedded chat view
  • Automatically assign and track responsibility for chats

Features That Make ControlHippo #1 WhatsApp Shared Inbox

Dive into the characteristics that distinguish ControlHippo as the definitive WhatsApp shared inbox.
Leverage ControlHippo for improved team collaboration and efficiency.


Unified Messaging Hub

  • Simplifies communication by aggregating all WhatsApp conversations into a one location.
  • Encourages cooperation between the marketing, support, and sales departments.
  • Reduces the need to switch between platforms, simplifying collaboration and information sharing.
  • Guarantees reachable customer connections for reliable, timely responses that improve customer experiences.

Real-time Performance Metrics

  • Provides immediate insights into team performance and customer interactions for well-informed decision-making.
  • Guides efforts in the right direction by analyzing data trends and patterns in real-time, optimizing service quality.
  • Allows for real-time strategy adjustments based on up-to-the-minute analytics, ultimately enhancing overall efficiency.
  • Identifies bottlenecks and areas for improvement in real-time, staying ahead of challenges.
Easy Integration

Effortless Integrations

  • Extends collaboration beyond WhatsApp by integrating vital tools like Slack, HubSpot, Pipedrive, and Zoho seamlessly.
  • Constructs a centralized hub for communication by seamlessly connecting various technologies and platforms.
  • Promotes accessibility and cross-platform data sharing, improving data accuracy by removing silos.
  • Increases productivity by linking current tools to customize workflows.

Multi-Number Accessibility

  • Provides agents with an intuitive dashboard that makes it simple to manage conversations from several WhatsApp numbers.
  • Provides a central location for handling messages between many numbers, ensuring a complete picture of client interaction.
  • Minimizes the need to switch between multiple interfaces or dashboards, simplifying workflow processes.
  • Logically handles a range of customer discussions in one location to maximize productivity.

ControlHippo’s Outstanding Ratings Across the Web

From G2 to SoftwareSuggest to Capterra, ControlHippo stands out as the preferred WhatsApp shared inbox across various platforms.

Explore the Top 5 Alternatives to Zendesk in 2023

Survey the leading alternatives to Zendesk that offer capabilities matching or surpassing it.
Select the one that aligns seamlessly with your business requirements.

Company Rating Plan Learn More
ControlHippo Logo

Starter: $20/user

Learn More Logo

Business: $249/month

Team: $79

Enterprise: custom

Learn More Logo

Multiagent chat:$15/user

HMultiagent chat:$20/user


Learn More
Wati Logo

Growth: $49/month

Pro: $99/month

Business: $299/month

Learn More
DelightChat Logo

Startup: $49/month

Scale: $99/month

Growth: $299/month

Learn More

Frequently Asked Questions

  • Some of the leading alternatives to Zendesk include ControlHippo, DelightChat, Enchant, and

  • While both Zendesk and ControlHippo excel as premier shared inbox platforms for WhatsApp, ControlHippo takes the lead in terms of features, pricing, plans, and system reliability.

  • Transitioning from Zendesk to ControlHippo is seamless, allowing you to leverage ControlHippo's advanced features through a straightforward migration process. We recommend getting in touch with our support team for a comprehensive understanding of the porting procedure.

  • Absolutely. ControlHippo empowers agents by granting them access to multiple WhatsApp numbers through a unified dashboard, ensuring efficient chat management.

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