What Is Engati?
Engati is a chatbot and live chat platform that helps businesses automate customer conversations across multiple channels. It offers AI-powered chatbots, omnichannel engagement, and analytics tools—but may require customization for advanced automation and complex workflows.
What is ControlHippo?
ControlHippo is an AI-powered chatbot builder that automates customer conversations across WhatsApp and multiple channels—helping businesses deliver personalized, efficient, and scalable customer support.
Why Is ControlHippo The Best Engati Alternative?
Contrary to Engati, which specializes in automating chatbots, ControlHippo integrates AI chatbot creation with an all-in-one inbox for WhatsApp, Instagram, and more. It assists teams in automating responses, keeping all conversations in one place, and providing faster, more personalized service. With AI Copilot, workflow automation. ControlHippo provides efficiency, consistency, and increased customer satisfaction at scale.
ControlHippo Vs Engati: Feature-wise Comparison
Explore and compare the major features of ControlHippo and Engati to understand why ControlHippo is the top alternative to Engati.
 |  | |
|---|---|---|
| Overall score |   4.0/5 |  4.5/5 |
| Ease of use | 4.0/5 | 4.5/5 |
| Value for money (pricing details below) | 3.9/5 | 4.2/5 |
| Design quality | 4.2/5 | 4.5/5 |
| Features | • Omnichannel Deployment • Visual Flow Builder • Live Agent • Analytics & Conversation Insights | • Live Agent • Customer satisfaction score (CSAT) • AI chatbot Builder • AI-powered knowledge base • Multi-channel chat support |
| Head to head Comparison | • Advanced generative-AI, visual flow builder. • Provides multi-channel support with seamless CRM integrations. • Deep integrations with CRM/ticketing systems, APIs, back-end systems for automation. | • Customer Service AI agent and chatbot builder with workflow automation. • WhatsApp Business API and omnichannel inbox for sales & support. • Integrates with CRM tools, syncs chats and contacts, supports workflow triggers. |
| Pricing range | Free trial available | Free plan “Basic” for small teams with a chatbot and several limited features. The bronze plan starts at $20/user per month with a chatbot, additional AI features, and free WhatsApp Business API. |
| Try for Free |
Note: The information provided above is accurate to the best of our knowledge and is subject to change without prior notice
Benefits That Make ControlHippo #1 AI Powered Omnichannel Platform
The ControlHippo– the top Engati alternative, comes with a powerful suite of features and tools tailored to
level up every facet of your customer communication and support. Start a free trial today.
Simplify Support with Workflow Automation
Automate everyday customer interactions and reduce manual effort.
- Automate repetitive chat tasks and instantly route queries to the right agents.
- Trigger responses personalized according to keywords or even customer intent.
- Faster tracking, assignment, and resolution of messages, without requiring any manual effort.
- Boost team productivity by ensuring timely support for every user.
Respond Faster with AI Smart Replies
Amplify your customer service with instantaneous, intelligent responses.
- Auto-generate smart responses to common queries.
- Improve your accuracy by learning from previous conversations.
- Reduce the response time without sacrificing the personal touch.
- Empower agents to handle more chats with less effort.
Measure Success with Customer Satisfaction Score
Monitor the happiness of your customers after each and every interaction.
- Collect real-time feedback after every chat or ticket.
- Monitor agent performance through detailed satisfaction reports.
- Identify areas for improvement in order to enhance the overall customer experience.
- Turn insights into actions that drive long-term loyalty.
Empower Support with AI-Powered Knowledge Base
Automate everyday customer interactions and reduce manual effort.
- Auto-recommend relevant articles during live chats.
- Learn continuously from queries to refine the accuracy of the content.
- Reduce agent workload with self-service support options.
- Provide uniform and consistent responses across all channels.
Top Engati Alternatives
Discover the top Engati alternatives with detailed insights into key features and ideal use cases. Ease of use ratings are carefully aggregated from trusted platforms like G2, Capterra, and SoftwareSuggest.
| Company | Ease of Use (Rating) | Best For | Key Features |
|---|---|---|---|
 | Customer support and sales teams |
| |
 | AI-driven customer service automation |
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 | Omnichannel customer engagement |
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 | Large-scale customer support and marketing teams |
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 | Businesses using WhatsApp for support |
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Note: The information provided above is accurate to the best of our knowledge and is subject to change without prior notice
Switch from Engati to Smarter Helpdesk Automation
Engati is great for chatbot automation but ControlHippo takes it further with AI-powered helpdesk automation, multichannel inbox, and real-time team collaboration.
We got amazing help from the ControlHippo team. They're really quick to respond, know a lot, and do everything they can to help with our questions.
We've experienced exceptional customer support from the ControlHippo team. They are responsive and beyond to assist with any queries.
Frequently Asked Questions
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ControlHippo stands out as the top alternative to Engati due to its robust feature set, CRM integration, Chrome extension, and multi-channel communication support. Besides, its competitive pricing and superior analytics capabilities make ControlHippo the top alternative to Engati.
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Yes, ControlHippo is designed to efficiently manage high volumes of messages, thanks to its scalable infrastructure and advanced message routing capabilities.
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Yes, ControlHippo provides better analytics tools that offer deep insights into customer behavior and interaction patterns. This will empower you to make informed decisions and optimize your communication strategies effectively.
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Yes, ControlHippo supports multi-channel communication, including WhatsApp, Facebook, Instagram, WeChat, Email, and more. This ensures that you can connect and serve your customers across various platforms.
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ControlHippo offers a basic plan starting at $25 per user per month, while Engati offers custom pricing.
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ControlHippo offers features like canned responses, CRM integration, Chrome extension, Telegram messaging, WhatsApp link generator, and WhatsApp broadcast, which are not available in Engati's basic plan.
