Integrate WhatsApp with Shopify CRM using ControlHippo

Integrate ControlHippo’s WhatsApp shared inbox into your Shopify store and offer robust, 24/7 sales and customer support. Send promotional messages, alerts, notifications, and service responses through the most preferred communication channel and boost your conversion rates.

Shopify Integration Features

24/7 Customer Support

With Shopify and ControlHippo, promote an all-around availability and respond promptly to customer queries. With a shared WhatsApp inbox and chatbot, automatically respond to customer questions with personalized, canned responses when agents are unavailable.

Boost Sales & Conversion

Send abandoned cart messages and notify customers of deals and offers on a product to maximize sales and conversion. Explore cross-selling and up-selling opportunities, and enhance your marketing efforts by engaging with customers on the most preferred platform.

Automated alerts and notifications

With Shopify integration, send automated alerts and messages about order placement, tracking, shipment updates, etc. on WhatsApp. Offer instant updates, promote a positive customer experience, and secure their trust and reliability.

Performance Tracking & Analytics

Shopify WhatsApp integration offers insights and analytics about agent performance and customer satisfaction. Businesses can gain a comprehensive understanding of their customer support quality and put forth corrective actions.

Enhance E-commerce Efficiency with Shopify Integration

Improve order processing and customer communication by seamlessly integrating ControlHippo with Shopify, enhancing your e-commerce operations.

Offer proactive customer support with WhatsApp Shopify Integration

  • Set predefined templates and canned responses to respond promptly to customer messages and service requests.
  • Leverage ControlHippo’s WhatsApp shared inbox to promote consistency in customer responses.
  • Promote 24/7 availability, reduce customer response time, and scale your customer support quality.
Boost conversion rates and sales team productivity
Deliver personalized responses and timely follow-ups

Deliver personalized customer support and boost your sales

  • Offer personalized support by leveraging data from the history of customer orders, conversations, etc. 
  • Integrate data from several points and forge engaging conversations to enhance sales efficiency.
  • With WhatsApp Shopify integration, businesses can send automated messages on abandoned carts to boost sales.

Access performance analytics and insights

  • Track analytics about your customer support functioning on ControlHippo’s single dashboard.
  • With WhatsApp Shopify integration, make informed decisions and put forth corrective actions based on the insights.
  • Identify trends in customer behavior, thoughts, etc. early on, and gain a competitive advantage.
Access real-time insights for decision-making

How ControlHippo integrates with Shopify: Step-by-step guide

Step 1: Visit the Integration page on ControlHippo.

Step 2: Select Shopify from the available tools.

Step 3: Approve the integration by authenticating with your Shopify credentials.

Step 4: Click on Allow and Install to complete the integration.

Step 5: Choose the data you want to send from Shopify to ControlHippo and vice-versa.

Expand Your Horizon: Integrate ControlHippo with Your CRM

Discover limitless possibilities by seamlessly integrating ControlHippo with popular tools like Slack, HubSpot, PipeDrive, Zoho, and more. Boost collaboration and productivity like never before.

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