Integration of WhatsApp and Zendesk CRM
Combine ControlHippo’s WhatsApp shared inbox and Zendesk’s customer service abilities to offer personalized support, maximize your sales, and build lasting customer relationships. Manage multiple WhatsApp numbers seamlessly, elevate your support quality, and make informed business decisions.
Zendesk Integration Features
Personalized Customer Support
With Zendesk and WhatsApp integration, businesses can leverage customer data and information to offer personalized support and assistance. Deliver superior customer service based on previous order values, preferences, customer support interactions, etc.
Send Automated Messages
ControlHippo WhatsApp integration with Zendesk helps automate customer service through predefined templates and canned responses. Send broadcasts, tracking alerts, shipment updates, and notifications automatically to keep the customers engaged throughout.
Offer Timely Resolution
Automate ticket creation and routing with Zendesk WhatsApp integration so agents can divert their focus from admin tasks to customer support and deliver an efficient, quick resolution of their queries.
Contact and Lead Sync
With Zendesk and WhatsApp Business integration, get rid of manual entry of contacts and leads. Save time, cost, and effort by automatically syncing the leads from WhatsApp. With up-to-date customer data, reduce errors and derive valuable insights.
Elevate Customer Support with ControlHippo Zendesk Integration
Enhance customer support operations with ControlHippo’s Zendesk integration, ensuring seamless communication and efficient support services.
Stay on top of customer data with automatic syncing
- Achieve automated syncing of customer data and contacts and save agents time spent on manual entry.
- Updates the contact list and conversation history automatically when a customer seeks support through WhatsApp.
- Zendesk integration helps leverage accurate data and up-to-date information to offer personalized customer support on WhatsApp.
Gain a consolidated view of sales and customer support
- Monitor the performance of your customer support team with insights and data on a single, intuitive dashboard.
- Leverage statistics and data to make informed decisions, put forth corrective measures, and enhance your marketing efforts.
- With a unified inbox, access customer support conversations on WhatsApp and traditional numbers without switching between multiple platforms.
Automate personalized messages for customer engagement
- Automate responses to frequently asked questions using pre-defined templates and trigger criteria.
- Set automated away messages and welcome greetings on WhatsApp so customers feel heard and appreciated.
- Send bulk marketing messages and broadcasts with details of offers, promotions, etc. to all your contacts in just a few clicks.
How ControlHippo integrates with Zendesk: Step-by-step guide
Step 1: Visit the Integration page on ControlHippo.
Step 2: Select Zendesk from the available tools.
Step 3: Approve the integration by authenticating with your Zendesk credentials.
Step 4: Click on Allow and Install to complete the integration.
Step 5: Choose the data you want to send from Zendesk to ControlHippo and vice-versa.
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