How to Backup WhatsApp Business? A Comprehensive Guide

Senior Writer: controlhippo

Reading Time: 7 Minutes

Published : August 15, 2023

If you interact with customers and teams on WhatsApp Business, you must have heaps of crucial data you’d like to keep safe forever. Backup WhatsApp Business to do so, or simply transfer it to another phone when switching phones (Android or iPhone).

We have curated this guide to discuss how to backup WhatsApp Business data for iPhone and Android. We have also included the best way to transfer WhatsApp Business backup data to another phone (same platform and cross-platform). In the end, we go through the steps to export WhatsApp Business data easily. Let’s dive right in.

Expert Advice

"Keeping your WhatsApp Business data safe is critical, especially when you rely on it as your primary customer interaction platform. Backing up and saving customer conversations will help you improve customer service by dispensing more nuanced, contextual, and personalized messaging. WhatsApp makes it possible to create WhatsApp Business backup, but you can also transfer data to another phone or export your data to email for increased confidentiality."

Backup WhatsApp Business App Data for iPhone (Using iCloud)

Do you want to keep your WhatsApp Business data stored on your iPhone safe and accessible? Rely on iCloud to backup WhatsApp Business app data stored on your iPhone; you can restore iCloud WhatsApp backup when needed. 

Remember that iCloud only provides 5GB of free space to store data (WhatsApp backup (iPhone)); you’ll have to buy more storage based on your needs. 

Let’s understand the process of WhatsApp Business backup for iPhone in steps –

Step 1: To backup WhatsApp Business data, open the WhatsApp Business app and head to ‘Settings’ by clicking the gear icon from the bottom bar. 

Step 2: Now hit the Chats option and tap Chat Backup (WhatsApp Business). Don’t forget to double-check that your WhatsApp Business is linked or synced with iCloud. 

Step 3: Tap the ‘Back Up Now’ to backup WhatsApp Business data. If you want to eliminate repeating this process whenever you need to backup WhatsApp Business, activate Auto Backup (WhatsApp Business). This’ll ensure your iCloud WhatsApp backup is updated based on your preferred schedule–daily or weekly.

You May Also Read : How to use Whatsapp Business for Customer Service?

Backup WhatsApp Business App Data for Android (Using Google Drive)

If you’re an Android user and wish to keep your WhatsApp Business chat safe and accessible at your fingertips, you must backup WhatsApp Business chats. WhatsApp backup (Android) is possible by linking your WhatsApp Business app with Google Drive. Here’s the step-by-step process to create a Google Drive backup (WhatsApp) –

Step 1: The first step to creating a WhatsApp Business backup is to open the WhatsApp Business app on your Android device and tap ‘Settings’ by clicking on the three dots in the top right corner. 

Step 2: The next step in creating a WhatsApp Business backup is to scroll, hit the Chats option, and tap Chat Backup. To ensure your WhatsApp Business is linked or synced with your Google Drive account, head to the ‘Google Drive settings’ option under Chat Backup > Account. 

Step 3: Click the ‘Back Up’ option to backup WhatsApp Business app chat data. To avoid creating WhatsApp Business backup frequently while ensuring your data is saved, set the chat backup schedule to daily/weekly/monthly. You can also choose or eliminate to back up the media–videos, files, or images. 

You May Also Read : How to leverage Whatsapp for Marketing?

Backup WhatsApp Business Data Transfer to Another Phone

Are you upgrading your mobile and shifting to a newly launched iPhone or Android device? As a business owner, you cannot afford to lose your WhatsApp Business chat data, right? To tackle this, you must restore WhatsApp Business backup. Here are two probable scenarios for transferring existing WhatsApp Business backup –

1. Same platform transfer: Android to Android or iPhone to iPhone 
2. Cross-platform transfer: Android to iPhone or iPhone to Android

We have covered both scenarios in detail with a step-by-step process. 

1. Transfer WhatsApp Business to the same mobile operating system

With WhatsApp Business features, you can transfer WhatsApp Business data to the same platform–Android to Android or iPhone to iPhone. If you wish to do the same, follow this roadmap.

• Transfer WhatsApp Business on Android from Android

Transferring your WhatsApp Business account data from Android to Android involves two elements—backup and restore. Here are the steps to do that –

Step 1: Back up your WhatsApp Business chats by following the abovementioned backup process for Android. 

Step 2: On your new phone, log in to your Google account linked with your WhatsApp Business account with all the chats backed up. 

Step 3: Go to Play Store, install the WhatsApp Business app, and open it. 

Step 4: Enter your mobile number linked to your WhatsApp Business account and verify it.

Step 5: Once your WhatsApp Business account is verified, WhatsApp will immediately detect your WhatsApp Business backups and allow you to restore them. 

Step 6: WhatsApp Business on Android will start the restoration process immediately after tapping the restore option. 

• Transfer WhatsApp Business from iPhone to iPhone

Here are the steps to transfer or backup and restore your WhatsApp Business chat data from one iPhone to another iPhone –

Step 1: Back up your WhatsApp Business chat data by following the abovementioned backup process for iPhone. 

Step 2: On your new iPhone, log in to your iCloud account linked with your WhatsApp Business with all the chats backed up. 

Step 3: Head to the App Store, install the WhatsApp Business app, and open it. 

Step 4: After keying in your mobile number linked to your WhatsApp Business, verify it.

Step 5: Once verified, WhatsApp will detect your WhatsApp Business backups, and a pop-up message will show up ‘Restore Chat History’. 

Step 6: After you select the Restore option, immediate WhatsApp Business backup of your WhatsApp Business chat will be transferred to your new iPhone. 

2. Transfer WhatsApp Business from Android to iPhone

Have you recently shifted from your old Android phone to a brand-new iPhone or from an old iPhone to a new Android mobile? As a business owner, you must be on the lookout to transfer WhatsApp backup from Android to iPhone or vice versa. 

You must rely on a trusted third-party data transfer app to do that. Why? Because transferring WhatsApp Business data cross-platform using its in-built features is not available. 

We say that because WhatsApp Business allows you to create a WhatsApp Business backup on Google Drive for Android (restorable from Drive to Android only) and iCloud for iPhone (restorable from iCloud to iPhone only). Due to differences in encryption schemes for Android and iCloud, cross-platform transfer is impossible without an external app. 

Let’s learn the process of transferring WhatsApp Business chat data from Android to iPhone or vice versa –

Step 1: Download the transfer app

Install a data transfer application on your computer and navigate to the WhatsApp data transfer option from the drop-down menu. 

Step 2: Connect your Android and iOS devices 

Next, you must connect both devices (subject to data transfer) to the computer using USB and lightning cables. 

Step 3: Select the source and target device

Once both your devices are connected, you must set one device as the source and the other as the target, depending on whether you’re transferring WhatsApp Business chat from iPhone to Android or vice versa. 

For instance, if you’d like to transfer your WhatsApp data from Android to iPhone, Android would be the source and iPhone the target. 

Step 4: Start the transfer process

After setting the source and target, it’s time to trigger the transfer process. Before that, ensure your chats are backed up on your source device. Then hit transfer, and it’ll transfer your WhatsApp Business chat backup file to your desired device. 

Step 5: Complete the transfer

Once the transfer is 100% complete, you’ll receive a notification. You can then remove the cable, install WhatsApp Business on your new device, and restore the data.

Backup WhatsApp Business Chats: How to Export Them

Exporting your WhatsApp Business chats is a great way of safeguarding and storing them well. WhatsApp Business allows you to export chats stored on Android and iOS devices via email with a choice of including or excluding media. Let’s understand the step-by-step process of exporting chats from iPhone and Android.

1. From iPhone

Here are the steps to export WhatsApp Business chats from your iPhone –

Step 1: Navigate to the WhatsApp Business app on your iPhone. 

Step 2: Scroll down to the chat you’d like to export, swipe it to the left, and tap the More option.

Step 3: Now choose the Export Chat option and select one of two options–Attach Media or Without Media.

Step 4: Select Mail or any other desired option when prompted for the export destination.

Step 5: Your selected app (Mail or WhatsApp, for instance) will open; now, you can send the chat to anyone or yourself. 

2. From Android 

Here are the steps to export WhatsApp Business chats from your Android device –

Step 1: Open your WhatsApp Business app on your Android mobile.

Step 2: Go to the chat you want to export and tap on the three dots in the top right corner.

Step 3: Now select the More option and click on the Export Chat option.

Step 4: Select one of the two options–Without Media or Include Media and WhatsApp will convert your chat into a PDF file. 

Step 5: Now choose your export destination and send it to anyone or yourself. 

Bonus: We recommend you keep this WhatsApp Business Web guide handy.

Wrapping Up

As we’ve reached the end of this actionable guide, we suppose you now know the exact steps to create a WhatsApp Business backup on iPhone (iCloud account) or Android (Google Drive). 

However, if you want to transfer your WhatsApp Business chat data to another phone, that’s possible too. WhatsApp supports the same platform transfer, but if cross-platform transfer is the need of the hour, rely on a trusted data transfer platform. 

You can also export your chats to your mailbox if you think that is a better destination for your data. So, wait no further and get all data backed up to never lose it and access it at your convenience!

Updated : September 27, 2023

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