Managing finances can be overwhelming—long wait times for customer service, delayed responses, and the hassle of visiting a bank for simple queries. That’s where AI chatbots come to the rescue. They provide quick answers, help manage accounts, and even detect fraud—all without human intervention.
In fact, a study estimates that chatbots will save retail and banking over $11 billion in customer service costs by 2025.
In this blog, we will take a closer look at the benefits of finance chatbots and discuss the top 8 finance chatbots for banks.
When choosing a finance AI chatbot, look for features like 24/7 support, fraud detection, and personalized financial advice. A good chatbot should handle account queries, automate tasks, and integrate with banking systems. This not only saves time but also improves customer experience and security.
What is a Finance Chatbot?
A finance chatbot is an AI-driven virtual assistant designed to interact with customers in the financial sector. It automates tasks such as checking account balances, tracking expenses, and providing personalized financial advice. By leveraging natural language processing, these chatbots understand and respond to user queries in a conversational manner, offering 24/7 support without the need for human intervention.
This technology strengthens customer service by providing immediate assistance, reducing wait times, and allowing human agents to focus on more complex issues. Additionally, finance chatbots can assist with budgeting, monitor spending habits, and even alert users to unusual transactions, promoting proactive financial management.
8 Top Finance Chatbots For Banks
The following listed are the top 8 chatbots for financial services. Let’s take a closer look at their features, pros & cons, pricing and other aspects to help you choose the best one.
The platforms mentioned in this blog were chosen based on their features, reliability, and market reputation. We reviewed each one for performance, user-friendliness, and scalability to support business growth. While these are strong options, this list doesn’t cover every solution available. Be sure to assess your unique needs to find the best fit for your business.
1. ControlHippo
ControlHippo is a leading finance AI chatbot designed to enrich communication in the banking sector. It offers seamless integration with multiple platforms, enabling banks to manage customer interactions efficiently. With features like multi-account access and CRM integration, ControlHippo simplifies operations, making it a valuable tool for financial institutions aiming to improve customer experience and operational efficiency.
- AI Chat Assistant
- AI Chatbot Builder
- Worlflow Automation
- Unified Inbox
- CRM Integration
- Advanced Analytics and Reporting
Pros
- Offers excellent value with rapid and effective messaging compared to higher-priced competitors.
- User-friendly interface with extensive integration options optimizes tasks and saves team time.
- Quick and effective communication platform, improving lead connection efficiency.
Cons
- Initial setup, especially WhatsApp integration, requires notable effort.
- Customer support response time could be improved for better user experience.
- Basic: Free for up to 3 users
- Bronze: $20 per user/month
- Silver: $28 per user/month
- Gold: Custom pricing
2. Tars
Tars is a finance AI chatbot designed to help banks and financial institutions improve customer interactions and simplify operations. It offers over 1,000 chatbot templates, with more than 300 specifically tailored for banking and finance. These templates assist in automating tasks such as customer support and account management. This provides a plug-and-play solution that is easy to implement.
- Financial concierge AI
- Financial advisor AI
- Omnichannel support
Pros
- Offers a wide range of templates, including over 300 for banking.
- Provides 24/7 automated customer support, enriching user experience.
Cons
- Customization options are limited, which may not meet all business needs.
- Performance issues can occur during high usage periods.
- Free Plan: 100 conversations/month
- Premium Plan: 500 conversations/month
- Enterprise Plan: Custom conversations
3. Haptik
Haptik is a leading provider of finance AI chatbots, helping banks automate customer interactions and optimize operations. Its chatbot for financial services handles routine queries, assists with transactions, and improves engagement through personalized interactions. With multilingual support and CRM integration, it enriches customer experience while reducing operational costs.
- GPT-powered chatbots
- Two-way notifications
- Agent co-pilot
Pros
- Provides instant support, reducing wait times and improving customer satisfaction.
- Automates repetitive tasks, allowing human agents to focus on complex issues.
Cons
- Initial setup may require significant time and resources.
- Complex queries might still need human intervention for resolution.
- Free Trial: Available for testing platform capabilities.
- Starting Price: $5,000 per year for the basic package.
4. Botpress
Botpress is an open-source finance AI chatbot platform that helps banks and financial institutions automate customer interactions. It allows users to build and deploy AI-powered chatbots for financial services with no strict coding requirements. Its visual flow builder and conversational AI for finance capabilities help banks improve customer support while keeping operations efficient.
- Visual flow builder
- Multi-channel deployment
- Customizable AI modules
Pros
- Open-source platform allows banks to customize financial chatbots extensively.
- Supports deployment on multiple channels, making customer interactions smoother.
Cons
- Requires some technical knowledge for customization and advanced features.
- Has fewer pre-built templates compared to other finance chatbot platforms.
- Pay-as-You-Go: Free to start
- Team Plan: For larger projects
- Enterprise Plan: For mission-critical workflows
Get the Best AI Chatbot for Finance 
Leverage ControlHippo to connect with your customers in real time.
5. Gupshup
Gupshup is a chatbot for financial services that helps banks, lenders, and fintech firms automate customer conversations across popular messaging apps. It offers a no-code chatbot builder that allows financial institutions to create AI-powered chatbots without programming skills. By integrating chatbots in banking, Gupshup makes financial transactions, customer support, and account management more accessible and seamless.
- No-code chatbot development
- Rich media messaging
- Multi-channel messaging
Pros
- Works across multiple channels, including WhatsApp, SMS, and social platforms.
- No coding required, making it easy for banks to create and manage chatbots.
Cons
- Advanced features require a learning curve for first-time chatbot users.
- Pricing details are not transparent and require contacting sales teams.
- Standard Plan: Charges $0.0001 per message
- Custom Enterprise Solutions: Pricing depends on specific requirements
6. Kasisto
Kasisto specializes in finance AI chatbot technology, offering KAI—an advanced AI assistant built for chatbots in banking and financial services. It enriches customer interactions by providing personalized financial insights, automating transactions, and handling banking queries. With deep banking expertise, Kasisto ensures that its financial services chatbot meets compliance and security standards.
- Banking transaction automation
- Personalized financial insights
- Fraud detection & risk analysis
Pros
- Designed specifically for financial services, ensuring deep industry expertise.
- Provides personalized financial insights based on customer transactions and history.
Cons
- Pricing is not publicly listed and requires direct contact with the company.
- Smaller banks may find it too advanced or costly for their needs.
7. Kore.ai
Kore.ai is an enterprise-level finance chatbot platform that helps banks and financial institutions automate customer service, loan applications, and account management. It features pre-trained banking AI models and an advanced conversational AI for finance, making it easier for banks to deploy AI assistants that improve response times and operational efficiency.
- AI agentic applications
- Workflow automation
- AI analytics
Pros
- Comes with pre-trained AI models designed for financial institutions.
- Supports both voice and text-based interactions for a seamless experience.
Cons
- Pricing is not listed publicly, making cost comparison difficult.
- Advanced features may require additional setup and customization.
- Essential Plan: $50 per month
- Advanced Plan: $150 per month
- Enterprise Plan: Custom pricing
8. AlphaChat
AlphaChat is a secure and scalable financial services chatbot platform designed for banks, insurance firms, and fintech companies. It enables businesses to automate customer interactions using advanced chatbots for finance technology while ensuring compliance with financial regulations. Built-in NLP and real-time analytics enrich customer service and reduce operational costs.
- Intelligent self-service
- Conversational AI chatbot
- Multi-language support
Pros
- Comes with pre-trained AI models designed for financial institutions.
- Supports both voice and text-based interactions for a seamless experience.
Cons
- No-code chatbot builder makes AI-driven automation accessible for banks.
- Strong data security features ensure compliance with banking regulations.
- Standard Plan: €399 per month
- Enterprise Plan: Custom pricing
Advantages of Financial Chatbots
Financial chatbots, also known as finance AI chatbots or conversational AI for finance, come with a range of benefits. Here are five key advantages of implementing these chatbots:
1. 24/7 Customer Support Without Delays
A finance AI chatbot works round the clock, answering customer questions at any time—day or night. Unlike human agents who work in shifts, chatbots never take breaks. This means customers can check balances, inquire about transactions, or get help instantly without waiting on hold or sticking to business hours. It improves convenience and customer satisfaction.
2. Saves Money by Reducing Customer Service Costs
Hiring and training human support agents is expensive, but a chatbot for finance can handle thousands of queries at once without extra costs. Banks and financial institutions can save money by automating common questions while human agents focus on more complex issues. This helps businesses cut operational expenses while still providing excellent customer service.
3. Handles Many Queries at Once for Faster Responses
A finance chatbot doesn’t get overwhelmed when multiple customers ask questions simultaneously. Whether ten or a thousand people need help, chatbots provide instant responses without long wait times. This makes financial services more efficient, especially during peak hours when customer support teams might struggle to keep up.
4. Detects Fraud Early by Monitoring Transactions
Chatbots in banking can detect unusual activity in real time. By analyzing spending patterns, they identify suspicious transactions and send alerts to both customers and the bank. This early detection helps prevent fraud before it escalates, giving customers peace of mind and financial institutions a better way to manage security threats.
5. Personalized Advice Based on Spending Habits
Financial services chatbots can analyze a customer’s financial behavior and provide tailored recommendations. No matter if it’s suggesting budgeting tips, investment options, or better banking products, these chatbots make banking more personal. Instead of generic advice, users receive financial insights that match their needs, making banking smarter and more engaging.
As we can see, adding financial chatbots to banking services makes customer support faster and more convenient.
Use Cases of Chatbots in Banking & Finance
Finance chatbots help customers get quick answers, manage accounts, and even protect against fraud. Banks and financial companies use them to improve services and save time. Here are five ways chatbots are making a difference in banking and finance.
1. Customer Support and Account Management
One of the most common uses of finance chatbots is handling customer inquiries. Instead of waiting on hold to speak to a bank representative, customers can ask a chatbot simple questions like:
- “What’s my account balance?”
- “Can you show my last five transactions?”
- “How do I transfer money to another account?”
These chatbots provide instant responses, saving time for both customers and bank staff. For example, Bank of America’s virtual assistant, Erica, helps customers manage their accounts, transfer money, and even provide financial insights—all through a simple chat interface.
2. Fraud Detection and Security Alerts
Security is a major concern in banking. Chatbots in banking play a crucial role in fraud prevention by monitoring transactions and alerting users about suspicious activities. If a chatbot detects an unusual transaction, it can immediately notify the customer:
- “Did you just make a $500 purchase in another country?”
- “We’ve noticed a login attempt from a new device. Was this you?”
3. Personalized Financial Advice
Managing money can be tricky, but chatbots can act as virtual financial advisors. They analyze spending patterns and provide helpful suggestions:
- “You spent $200 on dining out this month. Want to set a budget?”
- “Your credit card bill is due in 3 days. Need a reminder?”
This feature helps customers make smarter financial decisions without needing to meet a human advisor.
4. Loan and Credit Card Applications
Applying for a loan or credit card usually involves filling out long forms. A chatbot for financial services can simplify this process by guiding users step by step:
- “I can help you apply for a personal loan. What’s the amount you need?”
- “Based on your profile, you may qualify for a credit card with cashback rewards!”
This makes the application process quicker and reduces errors.
5. Internal Process Automation
Chatbots don’t just help customers—they also assist bank employees. By handling repetitive tasks like data entry, report generation, and answering common HR queries, chatbots free up time for employees to focus on more important work. Large banks like JPMorgan use AI-powered chatbots to automate processes and improve efficiency.
Conclusion:
Finance chatbots are changing the way banks and financial companies interact with customers. They provide instant support, help with account management, detect fraud, and even offer financial advice—all without human intervention. With 24/7 availability, these chatbots improve customer service and make banking more efficient.
ControlHippo's AI chatbot provides multilingual capabilities, sentiment analysis, real-time metrics, and a no-code chatbot builder. This allows businesses to enrich customer support and engagement.
The chatbot seamlessly integrates with various platforms, including CRM systems, enabling businesses to manage multiple chatbots across different channels from a single interface.
Yes, the chatbot supports omnichannel messaging. This enables customers to interact seamlessly across platforms like social media, websites, and mobile apps.
Some popular banking chatbot examples include Erica by Bank of America, Eno by Capital One, and Eva by HDFC Bank.
Updated : March 18, 2025
Jainy Patel is a content strategist who specializes in omnichannel communication solutions. She develops innovative marketing strategies that unify messaging across various channels, ensuring a consistent and engaging customer journey. Jainy is passionate about optimizing communication processes and crafting targeted content that resonates with audiences at every touchpoint.
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