How to Use WhatsApp Multiple Devices for One Account ?

Senior Writer: Supriya Bajaj

Reading Time: 5 Minutes

Published : March 12, 2024

WhatsApp has significantly evolved to accommodate the needs of its vast user base, with around 2.78 billion unique users worldwide as of June 2023. A standout feature in its series of advancements is the WhatsApp Companion Mode. It greatly enhances user flexibility and connectivity by enabling a single WhatsApp account to be used on multiple phones.

This brief guide will explore Companion Mode, detail the process of linking a single account to various devices, highlight the limitations of officially using WhatsApp multiple devices feature, and introduce an alternative via ControlHippo. WhatsApp’s continuous updates underscore its commitment to remaining an indispensable communication tool worldwide.

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What is WhatsApp Companion Mode?

To understand how to use one WhatsApp account on two phones, you need to first learn about WhatsApp Companion mode. It allows users to link multiple WhatsApp accounts together, enabling them to use the same account on multiple devices simultaneously. This functionality extends beyond the previously available option to use WhatsApp on desktops or tablets, marking a significant leap towards flexible user access across different hardware.

4 Simple Steps to Use WhatsApp on Multiple Devices

To understand how to use WhatsApp on two phones with the same number, leverage the WhatsApp Companion Mode feature. This feature allows you to link and sync your account across various devices seamlessly.

Step 1: Open WhatsApp on your main device. Tap the three dots at the top right corner (Android) or the settings tab (iOS) to navigate to the settings menu.

Step 2: Select ‘Linked Devices’. This option will guide you to a new screen where you can choose to link additional devices.

Step 3: Open WhatsApp, go to settings on your secondary phone and find the ‘Link a Device’ option. This feature may not appear unless you’re using the latest version of WhatsApp.

Step 4: Scan the QR code displayed on your primary device using your secondary phone. This action will link your accounts across both devices.

How to Use One WhatsApp Account on Multiple Devices Using Controlhippo?

With ControlHippo’s WhatsApp Shared inbox solution, your agents can seamlessly access a shared inbox for customer conversations on various devices. The answer to the pertinent question of how to install WhatsApp on 2 devices with same number lies in this solution.

Go to ControlHippo Signup Page:

• Please navigate to the ControlHippo signup page in your web browser and kindly input your email address into the designated field.

Enter Verification Link:

• Please take a moment to access your email inbox. You should find a verification link sent by ControlHippo. Click on the link to continue with the process.

Update Profile:

• After clicking the verification link, you’ll be taken to the “Update Profile” page. Please enter your name, company name, and set a new password for your account.
• Click on Save after providing the necessary information.

Scan WhatsApp Number:

• Once you save your profile, you’ll be redirected to ControlHippo’s welcome page. Find and click on the WhatsApp connect option. 
• Follow the on-screen instructions to scan your WhatsApp number for using it on multiple devices via ControlHippo.

Start Chat on Any Device:

• Once you have scanned your WhatsApp number, you can log in to your ControlHippo account on any device with your credentials.
• You can now start conversations using the WhatsApp number that you have scanned, regardless of the device you are using.

Invite Team Members to Access One WhatsApp Account on Multiple Phones

Invite Team Members:

• If you’re running a business and want to enable multiple team members to communicate with customers via WhatsApp using the same business number, you can invite them to join ControlHippo.
• Each team member will have their credentials and access to the business WhatsApp number.
• This allows team members to use the same business WhatsApp number on multiple devices, making customer communication quick and efficient.

Start Chat on Any Device:

• After successfully inviting team members, You and your team can simply log in to ControlHippo on any device using their respective credentials.
• This enables you and your team to start conversations with customers using the same Business WhatsApp number that you have scanned or shared, regardless of the device you are using.

This process allows you to add any number of users to a single WhatsApp using ControlHippo. They can access and manage chats with their customer from various devices, under a single unified dashboard.

Best Way to Run WhatsApp Business on Multiple Devices

A recent update by WhatsApp introduced the Multi-Devices feature, which is especially useful for WhatsApp Business users.

This feature allows you to access your account on up to four different devices simultaneously It ensures that all your chats remain synchronized across devices without needing a constant connection to your primary device.

Here’s how to use WhatsApp on two phones:

Go to WhatsApp Settings on Your Main Phone:

• Open WhatsApp on your main phone, and navigate to Settings.
• Tap on Linked Devices, then select Multi-Devices to enable the feature.

Generate and Scan the QR Code:

• After selecting Multi-Devices, a QR code will appear on your main phone.
• Take your secondary device, open WhatsApp Web on it, and use it to scan this QR code.

Enable Desktop Mode on the Secondary Device:

• If you’re using a browser on the second device, make sure to Request Desktop Site:
  • On iPhone, tap the “aA” icon in the address bar and select Request Desktop Site.
  • On Android, tap the three dots (menu) in Chrome, then select Desktop Site.

Enjoy WhatsApp Access on Multiple Devices:

• Once connected, your main phone no longer needs to stay online for WhatsApp to work on the secondary device.
• You can now view chats, reply to messages, and manage WhatsApp Business activities seamlessly across devices!

Tips for Managing Multiple WhatsApp Accounts Efficiently

With WhatsApp multiple devices accessing the same account, staying organized is crucial. Here are a few tips to help you manage WhatsApp multiple phones efficiently:

1. Assign Roles for Team Collaboration: If you’re using WhatsApp Business, delegate roles among team members on different devices to handle specific types of queries (e.g., customer support, order management).
2. Set Up Notifications Thoughtfully: Customize notifications on each device to avoid being overwhelmed by messages.
3. Regularly Sync Data: Ensure your chat history is up to date on each device by periodically syncing data across all linked devices.
4. Create Quick Replies: Use the quick reply feature on WhatsApp Business to respond to common queries swiftly, helping each team member stay aligned and efficient.

Thus, following these tips will streamline your communication and make managing multiple WhatsApp accounts much easier, even if each device is managed by a different person or team.

Limitations of Using one WhatsApp Account on Multiple Devices

While WhatsApp’s Companion Mode and multi-device support offer increased convenience, there are a few limitations:

1. Data Sync

When using WhatsApp’s official multi-device feature, one notable limitation is the data synchronization process. Messages and media are end-to-end encrypted, but they might not sync instantly across all linked devices. This may lead to potential delays in receiving the latest updates or seeing recent messages on secondary devices compared to the primary ones.

This lag can affect the real-time sharing and accessing of information, impacting the user experience on additional devices.

2. Functionality Restrictions

The official multi-device feature of WhatsApp imposes certain functionality restrictions on secondary devices. Actions such as deleting messages for everyone, calling a user who hasn’t saved your contact information, and some privacy settings may be limited or unavailable. This means that while basic messaging and calling functions are supported, users might encounter constraints on more advanced features, affecting the overall versatility and control over their account across multiple devices.

3. Device Limit

The official multi-device feature of WhatsApp imposes a cap on the number of devices that can be simultaneously linked to a single account. You can connect up to four additional devices, such as tablets or laptops, along with your primary phone. This restriction might pose a limitation for users who wish to use their account on more than these allotted devices.

This particularly impacts individuals or businesses that operate with a broader array of gadgets for their communication needs.

Conclusion

The introduction of WhatsApp Companion Mode has opened new doors for users seeking greater flexibility and connectivity. While there are some limitations to the official WhatsApp multiple devices feature, it marks a significant step forward in user convenience. For those needing more extensive capabilities, third-party solutions like ControlHippo can offer additional options, though with caution towards adherence to official usage policies.

Updated : December 12, 2024

Supriya Bajaj

Supriya is a proficient content developer with significant expertise in the domain of omnichannel communication solutions. She has a proven track record of delivering insights that empower organizations to optimize customer engagement. Passionate about the evolving landscape of business communication technology, Supriya stays at the forefront of trends in the field.

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