Social media platforms like Instagram have become the primary mode of business communication in recent times. This means that you need to maintain your presence there 24/7. However, this isn’t always feasible in many situations. This is where the Instagram auto reply feature comes into play.
In this blog, we will explore how to set up Instagram automated messages using the application and Meta Business Suite. Additionally, we will explore why ControlHippo offers a superior solution compared to both of these platforms.
For setting up auto reply DMs, ensure your messages are clear, personalized, and reflect your brand voice. Use tools like Instagram's Quick Replies or Meta Business Suite for efficient management, and consider integrating advanced platforms like ControlHippo.
How to Set Up Instagram Auto Reply via App?
To set up an Instagram auto reply via the app, you need to follow the steps below:
- Open your Instagram business account.
- Go to your profile and tap your profile picture. Open the menu bar and click the Settings option.
- Choose the Business or Creator option from the settings menu, depending on your account type. You can access different tools here related to professional accounts.
- Then, you can set your auto-replies using saved replies or the option of frequently asked questions. You can also use both options depending on your requirement. (Note: You can only add 4 FAQs.)
- Set a shortcut for your saved replies. With the shortcut, you can access the message on Instagram, saving you from rewriting it time and again. The shortcut can be easily set up while creating a new reply.
: How To Use ControlHippo to Manage Your Instagram Business Chats?How to Set Up Instagram Auto Reply: Via Meta Business Suite
To set up Instagram auto reply via Meta Business Suite, you need to do the following:
- Open the Meta Business Suite on your mobile device or desktop.
- Navigate and click on the Inbox to see your messages.
- Find the option for automated responses under the Inbox section.
- Click on instant reply and switch it on.
- Select your Instagram profile to make sure the auto reply is sent to your Instagram messages.
- Write the automated message you want to send.
- Click on Save Changes to activate the feature.
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Set Up Instagram Auto Reply via ControlHippo
You can set up an Instagram auto reply via ControlHippo, too. Here are the steps that you must follow:
- Log in to the ControlHippo dashboard and go to the settings option.
- Search the workspace settings where you will find the auto-reply option.
- Turn on the auto-reply feature.
- After you turn it on, click on the pencil icon and write the message you want to send to your users.
- Then, add your time zone based on your locality.
- Set your out-of-office timings to send the automated reply when you are unavailable.
- You can also click on the Always On toggle to enable the auto-reply message for the entire day.
- After you have modified your settings, click on the Save button.
Note: Only the admins have access to the auto-reply feature.
: How to Create an Instagram Chatbot?10 Instagram Auto Reply Message Examples
So now you know how to set up Instagram automated messages, let’s now look at the top 10 Instagram auto reply message examples.
1. Greeting Message
A greeting message is an essential Instagram auto response for welcoming new followers or potential customers who reach out to you.
Example:
Hi there! Thanks for reaching out to us on Instagram. How can we assist you today?
This message sets a friendly tone and encourages the user to engage further.
2. Business Hours
Informing customers about your business hours can help manage their expectations regarding response times.
Example:
Thank you for your message! Our business hours are Monday to Friday, 9 AM - 5 PM. We’ll get back to you during these hours.
This Instagram auto reply message example helps customers know when they can expect a response.
3. Away Message
An away message is useful when you are outside of business hours or on holiday.
Example:
We are currently offline but will respond during our business hours. Thank you for your patience!
Setting up an Instagram away message ensures customers know you will respond later.
4. Order Confirmation
When a customer places an order, an automated confirmation message can provide reassurance and necessary details.
Example:
Thank you for your order! Your order number is #12345. We’ll notify you once it’s shipped. Have a great day!
This Instagram auto response provides immediate confirmation and next steps for the customer.
5. Shipping Information
Keeping customers informed about shipping details is crucial for managing expectations.
Example:
Your order has been shipped! You can track your package using this link: [tracking link]. If you have any questions, feel free to reach out.
This message includes a direct link for tracking, making it easy for customers to follow their order.
6. FAQs (Frequently Asked Questions)
Responding to frequently asked questions automatically can save time for both you and your customers.
Example:
Thank you for your message! Here are answers to our most frequently asked questions: [FAQ link]. If you need further assistance, please let us know!
This Instagram automated message directs customers to a FAQ page, reducing repetitive inquiries.
7. Product Information
Providing detailed product information can help customers make informed purchasing decisions.
Example:
Interested in our products? You can find more details here: [product link]. If you have any specific questions, we're here to help!
This message provides a direct link to product information, enhancing the customer experience.
8. Feedback Request
Asking for feedback shows that you value your customers’ opinions and are keen on improving your services.
Example:
We'd love to hear your feedback on your recent purchase! Please leave us a review here: [review link]. Thank you for helping us improve!
This Instagram auto reply encourages customer engagement and helps gather valuable feedback.
9. Event Reminder
If your business hosts events, sending automated reminders can ensure better attendance.
Example:
Don’t forget! Our upcoming event is this Saturday at 5 PM. Join us for an exciting time: [event link]. See you there!
This automated message serves as a reminder and includes a link for more event details.
10. Follow-Up Message
Following up after an interaction shows customers that you care about their experience and satisfaction.
Example:
Hi! Just checking in to see if you received our previous message. Is there anything else we can assist you with today?
This Instagram auto response can help re-engage customers who might have missed your earlier message.
So these are the most common Instagram auto message examples. You can customize them according to your needs to make them more effective.
: What is Instagram Messenger and How to Use It to Grow Your Business?Conclusion
Instagram auto replies are a simple yet powerful way to keep your audience engaged, manage expectations, and ensure no customer query goes unanswered. Whether you use the built-in options via the Instagram app or Meta Business Suite, automation can save time and improve consistency.
However, for businesses that want to scale conversations, manage multiple channels, and personalize customer interactions, ControlHippo provides an advanced shared inbox for Instagram. With features like multi-user access, customizable auto-replies, and seamless integration, you can take customer communication on Instagram to the next level.
Start leveraging Instagram auto replies today to enhance responsiveness, build stronger relationships, and grow your business with ease.
Frequently Asked Questions
Yes, you can set up automatic replies on Instagram using features like Quick Replies or through third-party tools for efficient communication.
Yes, Instagram offers automated messages through features like Quick Replies and Meta Business Suite, allowing businesses to respond automatically to common inquiries.
To enable replies on Instagram, go to your profile settings, tap on Business, then Tools, and set up Quick Replies or automated responses under Direct Messages.
You can turn off auto replies on Instagram by accessing the settings for Quick Replies or automated responses in your Business Tools and disabling the feature as needed.
Updated : September 18, 2025
Paras Kela is a seasoned content writer with deep expertise in business communication solutions. Specializing in omnichannel communication, Paras excels at translating complex ideas into clear, engaging content. His writing helps businesses understand and implement effective communication strategies, making him a valuable asset in the field.