How to Integrate Pipedrive with Telegram Using ControlHippo?

Streamline Business Communication with our Omnichannel Solution

Akshat Adani

Senior Writer:

green tickReading Time: 4 Minutes
green tickPublished : February 7, 2024

With the rise of messaging apps like Telegram and CRM platforms like Pipedrive, businesses have more tools than ever to manage their sales pipeline efficiently. In fact, 56% of businesses mentioned CRM helped streamline operations. Therefore, integrating Telegram with Pipedrive CRM can revolutionize your sales process, enabling seamless communication and enhanced productivity.

In this blog post, we’ll explore the benefits of integrating Telegram with Pipedrive and provide a step-by-step guide to set it up using ControlHippo.

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Random modification of sales strategy, ineffective lead management, and disjointed communication data can hamper your business growth. Stop this from happening with Pipedrive Telegram integration. It centralizes your data, helping your team better optimize sales strategy, offer personalized responses, and boost customer satisfaction.

How to integrate Telegram with Pipedrive?

Wondering how you can implement Pipedrive Telegram integration? We’ve listed the complete steps explaining the process for better management. 

Step 1: Sign in to your ControlHippo account.

Step 2: Navigate to the Integration page within ControlHippo.

ControlHippo Dashboard

Step 3: Locate and click on the “Integrate” button for Pipedrive.

Step 4: A pop-up box will appear; click on “Add to Pipedrive” within the pop-up.

ControlHippo - Add to Pipedrive popup

Step 5: You’ll be redirected to the Pipedrive login page. Enter your Pipedrive credentials and log in.

Pipedrive Login Page

Step 6: Click on “Allow and Install” to grant ControlHippo access to your Pipedrive account.

Pipedrive - Allow Terms and Conditions

Step 7: Once logged in, you’ll be directed back to the integration page, indicating that the integration is complete.

Step 8: Return to the Chat page in ControlHippo and initiate a conversation with your contacts.

Step 9: Check your Pipedrive account’s activity section to find a new contact created from the conversation.

Click on the contact to view the synced message within Pipedrive.

WhatsApp Message Sync with Pipedrive

If you prefer to send messages from Pipedrive itself:

  • Access your Pipedrive account and open the contact you wish to message.
  • Look for the messaging module within the contact details.
  • Click on the “Send Telegram Message” button to open a dialog box where you can compose and send your message.

And, that’s it. You’ve successfully integrated your Telegram account with Pipedrive using ControlHippo. Now, you can sync all your conversations and leads to your CRM for hasslefree process.

Telegram + Pipedrive Integration using ControlHippo
Streamline your business communication by integrating your Telegram conversations into Pipedrive.

Key Benefits of Telegram Pipedrive Integration using ControlHippo

Pipedrive and Telegram using ControlHippo offers a myriad of benefits that can revolutionize the way sales teams operate. Let’s delve into the key advantages of this integration:

Advantages of Telegram Pipedrive Integration

1. Seamless Communication

By integrating Telegram with Pipedrive via ControlHippo, sales teams can enjoy seamless communication both internally and externally. Telegram’s instant messaging capabilities enable quick and efficient communication, while Pipedrive serves as a centralized hub for managing contacts and deals. This integration ensures that all communication related to a deal is captured within Pipedrive, eliminating the need to switch between multiple platforms.

2. Real-Time Updates

Keeping track of deal progress and updates is crucial for sales success. With ControlHippo’s integration, any messages exchanged with clients or team members via Telegram are automatically synced with Pipedrive in real time. This ensures that sales reps are always up-to-date with the latest developments, enabling them to make informed decisions and take timely actions.

3. Enhanced Collaboration

Collaboration is key to driving sales performance. Integrating Telegram with Pipedrive fosters enhanced collaboration among team members by facilitating seamless information sharing and communication. Sales reps can easily collaborate on deals, share insights, and coordinate their efforts directly within Pipedrive, leading to improved teamwork and better outcomes.

4. Mobile Accessibility

In today’s mobile-centric world, sales reps need to stay connected and responsive while on the go. ControlHippo’s integration allows sales teams to access Telegram conversations and Pipedrive data from their mobile devices. It enables them to respond to client inquiries, update deal statuses, and communicate with team members anytime, anywhere. This mobile accessibility enhances productivity and ensures that opportunities are not missed due to a lack of connectivity.

5. Automated Workflows

ControlHippo’s integration with Telegram and Pipedrive enables the automation of routine tasks and workflows. For example, sales reps can set up automated notifications to alert them when a new message is received from a client or when a deal reaches a certain stage in the pipeline. This automation helps streamline processes, improve efficiency, and ensure that nothing falls through the cracks.

6. Improved Customer Service

Providing excellent customer service is essential for building lasting relationships and driving repeat business. With ControlHippo’s integration, sales reps can promptly respond to client inquiries and provide personalized assistance directly within Telegram. This timely and efficient communication enhances the overall customer experience and increases customer satisfaction levels.


Integrating Telegram with Pipedrive using ControlHippo offers a wide range of benefits that can significantly enhance sales effectiveness and efficiency. From seamless communication and real-time updates to enhanced collaboration and mobile accessibility, this integration empowers sales teams to work smarter, faster, and more effectively, ultimately driving better results and business growth.

Updated : February 8, 2024

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