How to Integrate HubSpot with Telegram Using ControlHippo?

Streamline Business Communication with our Omnichannel Solution

Jainy Patel

Senior Writer:

green tickReading Time: 5 Minutes
green tickPublished : February 29, 2024

Integrating HubSpot with Telegram via ControlHippo offers a unique opportunity to revolutionize your customer engagement. In fact, within the first year of utilizing HubSpot’s Sales Hub, 90% of customers report experiencing a positive return on investment

This powerful combination enhances your CRM capabilities by leveraging Telegram’s instant messaging for more personalized and timely interactions, aligning with the proven success rates of HubSpot’s solutions. In this guide, we’ll walk you through the process of connecting HubSpot with Telegram inbox using ControlHippo.

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In optimizing your integration of Telegram HubSpot using ControlHippo, it's crucial to carefully plan and execute each step. Leverage the capabilities of ControlHippo through HubSpot Telegram integration to streamline processes, consolidate data, and gain valuable insights, ensuring a more efficient and effective communication strategy for your business.

Steps to Integrate HubSpot with Telegram Using ControlHippo

Below is the procedure for connecting HubSpot with Telegram through ControlHippo, a platform designed for such integrations. This integration aims to enhance integration and operational efficiency.

Step 1: Log in to the ControlHippo Account.

ControlHippo Login Page

Step 2: Select the Telegram channel.

Select Telegram Channel

Step 3: Enter your mobile number, and you will receive it on your Telegram application.

Enter Mobile Number - Telegram login

Step 4: Enter the OTP, and that’s it. Your Telegram is linked with ControlHippo.

Enter OTP _ Telegram Login

Step 5: To integrate HubSpot, open the Integration page in the ControlHippo.

Select Integration - ControlHippo Telegram Dashboard 

 Step 6: Click on the integrate button under HubSpot.

Click on Integrate - Hubspot ControlHippo Integration

Step 7: A pop-up box will appear. Click on the Add to HubSpot button.

Add to HubSpot - Controlhippo HubSpot Integration

Step 8: It will direct you to the HubSpot login page, login into HubSpot with your HubSpot account credentials. 


Step 9: A new page will appear where you can choose the HubSpot account and click on the button.

Choose HubSpot Account

Step 10: After clicking the button, you will be redirected to the ControlHippo Integration page. Refresh the page if you don’t see the integrated text on the button. 

WhatsApp HubSpot Integrated via ControlHippo

Step 11: Get to the chat list page and start a conversation with the customer.

Start Conversation - ControlHippo Dashboard

Step 12: You can see in your HubSpot account the customer has made a new contact.

New Contact Created in HubSpot

Step 13: Access the contact to view the message in the activity section. If the message isn’t visible, ensure that the WhatsApp checkbox in the filter options is selected.

WhatsApp Message Sync in HubSpot

Step 14: In ControlHippo, leads are dispatched to the contact and deal sections of the HubSpot user’s account. Should these sections not exist, ControlHippo automatically generates a contact and archives the conversation within it.

Key Benefits of Telegram HubSpot Integration Using ControlHippo

The integration of Telegram with HubSpot via ControlHippo brings forward a suite of key benefits designed to improve business communications and customer relationship management.

Let’s look at some of the core benefits.

  1. ControlHippo instantly syncs and keeps track of every WhatsApp conversation for easy reference.
  2. Telegram integration with HubSpot brings together all scattered data into organized timelines on each HubSpot contact record, making it easier to see the full history of customer interactions.
  3. Simplifies the gathering of information from chats, emails, forms, and more to enhance personalized communication.
  4. Bring detailed conversation data into HubSpot, uncovering insights that help refine sales and marketing tactics.
  5. The integration of Telegram and HubSpot makes it unnecessary to toggle between apps to log interactions or view past messages.
  6. Increases clarity among team members by directly connecting their activities and outcomes to their performance.
  7. Creates a comprehensive comprehension of each customer relationship by centralizing all engagement data in a single location.
  8. Telegram HubSpot integration enhances customer experiences with personalized and relevant messaging fueled by integrated datasets.
Telegram + HubSpot Integration using ControlHippo
Facilitate seamless business communication by integrating your Telegram conversations into HubSpot with ControlHippo.

How To Set Up HubSpot Automation in ControlHippo?

Here are the steps to configure HubSpot automation within the ControlHippo platform, detailing the steps to automate processes or tasks using both tools effectively.

Step 1: Log in to the ControlHippo account.

Step 2: Go to the integration page and integrate the HubSpot.

Step 3: Now open your HubSpot Account. Click on the “Automation” option.

Step 4: A drop-down will open. Select a workspace from the drop-down.

Step 5: Click on the “Create Workflow” button. Select the From Scratch option.

Step 6: Now Select the contact-based option and blank the workflow radio button. And click on Next. [Note: You can select any option based on your requirements.]

Step 7:  Now, set up the trigger when you want to execute the event.

Step 8:  Now select the event on which the trigger will execute. Click on Save. [Note: You can select any option based on your requirements.]

Step 9: Next, press the Plus icon to initiate the integration setup. Choose the “ControlHippo: Shared Inbox” option for this action.

Step 10: Now configure the Controhippo: Shared Inbox.

  1. Choose a number from the list displayed, which contains all the numbers associated with the account, to select the number through which your automated message will be sent.
  2. In the “To number” field, select a phone number from the contact’s details (HubSpot Field) that uniquely identifies the recipient of the message.
  1. In writing a message, select the token of values that you want to pass dynamically in the message.

Now click on save your workflow is ready.

Step 11: Now Click on the “Review and publish” button and enable the workflow.

Step 12: Now go to the ControlHippo to receive/send the 1st message to the contact. The workflow will send the automated.


In conclusion, integrating HubSpot with Telegram using ControlHippo streamlines and enhances customer engagement through efficient and personalized communication. This guide not only walks you through the step-by-step process of setting up the integration but also highlights the significant benefits, such as improved data organization, enhanced team clarity, and the ability to deliver more personalized customer experiences.

Updated : April 18, 2024

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