How to use one WhatsApp Account on Multiple Phones?

Streamline Business Communication with our Omnichannel Solution

Supriya Bajaj

Senior Writer:

green tickReading Time: 4 Minutes
green tickPublished : March 12, 2024

WhatsApp has significantly evolved to accommodate the needs of its vast user base, with around 2.78 billion unique users worldwide as of June 2023. A standout feature in its series of advancements is the WhatsApp Companion Mode. It greatly enhances user flexibility and connectivity by enabling a single WhatsApp account to be used on multiple phones.

This brief guide will explore Companion Mode, detail the process of linking a single account to various devices, highlight the limitations of officially using WhatsApp multiple devices feature, and introduce an alternative via ControlHippo. WhatsApp’s continuous updates underscore its commitment to remaining an indispensable communication tool worldwide.

protip image

Maximize your WhatsApp efficiency with Companion Mode and take it a step further with ControlHippo. 
Improve your connectivity and streamline your communications effortlessly across devices. Try ControlHippo now for the ultimate messaging experience!

What is WhatsApp Companion Mode?

To understand how to use one WhatsApp account on two phones, you need to first learn about WhatsApp Companion mode. It allows users to link multiple WhatsApp accounts together, enabling them to use the same account on multiple devices simultaneously. This functionality extends beyond the previously available option to use WhatsApp on desktops or tablets, marking a significant leap towards flexible user access across different hardware.

How to Use one WhatsApp on Multiple Devices?

To understand how to use WhatsApp on two phones with the same number, leverage the WhatsApp Companion Mode feature. This feature allows you to link and sync your account across various devices seamlessly.

Step 1: Open WhatsApp on your main device. Tap the three dots at the top right corner (Android) or the settings tab (iOS) to navigate to the settings menu.

Step 2: Select ‘Linked Devices’. This option will guide you to a new screen where you can choose to link additional devices.

Step 3: Open WhatsApp, go to settings on your secondary phone and find the ‘Link a Device’ option. This feature may not appear unless you’re using the latest version of WhatsApp.

Step 4: Scan the QR code displayed on your primary device using your secondary phone. This action will link your accounts across both devices.

How to use one WhatsApp Account on Multiple Devices Using ControlHippo?

With ControlHippo’s team inbox solution feature, your agents can seamlessly access a shared inbox for customer conversations on various devices. The answer to the pertinent question of how to install WhatsApp on 2 devices with same number lies in this solution.

Go to ControlHippo Signup Page:

  • Please navigate to the ControlHippo signup page in your web browser and kindly input your email address into the designated field.

Enter Verification Link:

  • Please take a moment to access your email inbox. You should find a verification link sent by ControlHippo. Click on the link to continue with the process.

Update Profile:

  • After clicking the verification link, you’ll be taken to the “Update Profile” page. Please enter your name, company name, and set a new password for your account.
  • Click on Save after providing the necessary information.

Scan WhatsApp Number:

  • Once you save your profile, you’ll be redirected to ControlHippo’s welcome page. Find and click on the WhatsApp connect option. 
  • Follow the on-screen instructions to scan your WhatsApp number for using it on multiple devices via ControlHippo.

Start Chat on Any Device:

  • Once you have scanned your WhatsApp number, you can log in to your ControlHippo account on any device with your credentials.
  • You can now start conversations using the WhatsApp number that you have scanned, regardless of the device you are using.

Invite Team Members to access One WhatsApp Account on Multiple Phones

Invite Team Members:

  • If you’re running a business and want to enable multiple team members to communicate with customers via WhatsApp using the same business number, you can invite them to join ControlHippo.
  • Each team member will have their credentials and access to the business WhatsApp number.
  • This allows team members to use the same business WhatsApp number on multiple devices, making customer communication quick and efficient.

Start Chat on Any Device:

  • After successfully inviting team members, You and your team can simply log in to ControlHippo on any device using their respective credentials.
  • This enables you and your team to start conversations with customers using the same Business WhatsApp number that you have scanned or shared, regardless of the device you are using.

This process allows you to add any number of users to a single WhatsApp using ControlHippo. They can access and manage chats with their customer from various devices, under a single unified dashboard.

Reach more audience with ControlHippo
Install WhatsApp on Multiple Devices and start connecting with your prospects and customers in an instant.

Limitations of Using one WhatsApp Account on Multiple Devices

While WhatsApp’s Companion Mode and multi-device support offer increased convenience, there are a few limitations:

1. Data Sync

When using WhatsApp’s official multi-device feature, one notable limitation is the data synchronization process. Messages and media are end-to-end encrypted, but they might not sync instantly across all linked devices. This may lead to potential delays in receiving the latest updates or seeing recent messages on secondary devices compared to the primary ones.

This lag can affect the real-time sharing and accessing of information, impacting the user experience on additional devices.

2. Functionality Restrictions

The official multi-device feature of WhatsApp imposes certain functionality restrictions on secondary devices. Actions such as deleting messages for everyone, calling a user who hasn’t saved your contact information, and some privacy settings may be limited or unavailable. This means that while basic messaging and calling functions are supported, users might encounter constraints on more advanced features, affecting the overall versatility and control over their account across multiple devices.

3. Device Limit

The official multi-device feature of WhatsApp imposes a cap on the number of devices that can be simultaneously linked to a single account. You can connect up to four additional devices, such as tablets or laptops, along with your primary phone. This restriction might pose a limitation for users who wish to use their account on more than these allotted devices.

This particularly impacts individuals or businesses that operate with a broader array of gadgets for their communication needs.


The introduction of WhatsApp Companion Mode has opened new doors for users seeking greater flexibility and connectivity. While there are some limitations to the official WhatsApp multiple devices feature, it marks a significant step forward in user convenience. For those needing more extensive capabilities, third-party solutions like ControlHippo can offer additional options, though with caution towards adherence to official usage policies.

Frequently Asked Questions

Yes, with the introduction of WhatsApp Companion Mode on WhatsApp web and multi-device support, you can use one WhatsApp account on multiple devices, also known as a companion phone.

Yes, WhatsApp has rolled out its multi-device feature, allowing users to link their account with up to four devices, excluding the primary device.

Yes, WhatsApp Business now supports the use of same WhatsApp business account on multiple companion devices, similar to the standard WhatsApp service, making it easier for businesses to manage their communications.
Embracing WhatsApp's multi-device feature or Companion Mode can significantly enhance your communication experience, ensuring you stay connected seamlessly across all your devices.

Updated : April 15, 2024

subscribe image
Let’s Stay in Touch

Subscribe to our newsletter & never miss our latest news and promotions.

people subscribed +21K people have already subscribed
Share This