Multi-Account Facebook Messenger Inbox
Efficiently handle multiple Facebook Messenger accounts simultaneously with ControlHippo shared inbox solution.
- Assign chats to team members for quick handling
- Use auto-replies for prompt customer support
- Categorize chats with easy-to-identify labels
- Access consolidated communication history
- Analyze trends for informed decision-making.
Handle Multiple Facebook Messenger Simultaneously
- Add as many Facebook accounts as you want with three simple steps.
- Invite team members to manage multiple Facebook business messenger accounts.
- Control the number of Facebook accounts you want to grant access to for each team member.
- Track and manage chat statuses using Resolve/Unresolved Chat feature.
Assign & Label Chats for Smooth Customer Support
- Add Chat Labels to each message for improved organization or sorting.
- Use the Assign Chats feature to allocate chats to the most suitable agents.
- Access specific conversations easily by utilizing labels when necessary.
- Provide context to other agents by adding “Private Notes” to conversations.
Automate Message Handling with Auto-Replies
- Improve customer interactions with automated messages and quick replies.
- Send targeted announcements and offers at scale with Facebook Bulk Messages.
- Increase sales by leveraging Automation to send messages based on customer behavior.
- Conduct outreach using Broadcast Campaigns with pre-scheduled messages.
Maximize Outcomes by Integrating CRMs
- Seamlessly integrate CRMs and other tools to further maximize efficiency.
- Direct leads sourced from Facebook Messenger to your CRM effortlessly.
- Gain valuable, real-time insights into the progression of each sales lead.
Benefits of Integrating Facebook Messenger With ControlHippo Shared Inbox
With Meta Business Suite, businesses can manage Facebook Messenger chats collectively. However, it has limitations: it supports only Facebook Messenger and Instagram, and it’s designed for small teams.
This is why you need ControlHippo. With ControlHippo Shared Inbox, you can:
- Centralize all Facebook Messenger chats for better organization and management.
- Assign and track messages seamlessly, ensuring prompt response and resolution.
- Leverage automation features for handling routine tasks and improving productivity.
- Integrate multiple communication channels for comprehensive customer engagement.
How to Integrate Facebook Messenger with ControlHippo?
Step 1: Sign up with ControlHippo.
Step 2: Access the dashboard and navigate to "Channels" on the sidebar.
Step 3: Select "Messenger" and then click "Connect".
Step 4: Log in to your Facebook account using your credentials.
Step 5: Select the business pages you wish to integrate with ControlHippo.
Use Cases of Facebook Messenger Shared Inbox
Customer Support
Manage queries, provide swift responses, and enhance customer satisfaction
Team Collaboration
Coordination of tasks, sharing of updates, and seamless teamwork dynamics are possible.
Sales Engagement
Engage prospects, nurture leads, and close it faster with personalized responses.
Marketing Campaigns
Broadcast promotions, gather feedback, and analyze campaign effectiveness easily.
Integrations
Sync Your Team Communications into Your CRM Without Any Hassle
Use Case by Industry
Let's Make Facebook Messaging Easier for Your Team!
Try ControlHippo's Facebook Messenger shared inbox today for smoother communication and collaboration!
We got amazing help from the ControlHippo team. They're really quick to respond, know a lot, and do everything they can to help with our questions.
We've experienced exceptional customer support from the ControlHippo team. They are responsive and beyond to assist with any queries.
Frequently Asked Questions for Facebook Messenger Shared Inbox
Get quick answers to your questions related to ControlHippo and Facebook Messenger Shared Inbox.
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A Facebook Messenger shared inbox is a centralized platform that aggregates all Messenger conversations from multiple accounts. It enables teams to collaborate efficiently by managing messages collectively, assigning tasks, and ensuring prompt responses for streamlined customer support.
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To invite your team members, follow the steps outlined below:
- Step 1: Log In to ControlHippo Account
- Step 2: Access the dashboard and navigate to "Users."
- Step 3: Select "Invite" from the top-right corner.
- Step 4: Enter the member's email and send the invitation.
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No, there is no limit to the number of Facebook Messenger accounts you can integrate. You can integrate as many accounts as you wish.
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