Struggling to Manage Your Team’s Texts Across Multiple Threads?
Try SMS Shared Inbox
All Your Team’s Texts, Centralized in One Place!
What is an SMS Shared Inbox?
An SMS Shared Inbox puts all your team’s messages in one spot, making it easier to manage, respond, and streamline conversation by staying organized.
SMS Shared Inbox vs Traditional SMS Management
| Feature | SMS Shared Inbox | Traditional SMS Management |
|---|---|---|
| Centralized Access | ||
| Team Collaboration | ||
| Performance Analytics | ||
| Automated Responses | ||
| Customer Context Visibility |
The Numbers Speak for Themselves
From streamlining customer interactions to boosting response rates, ControlHippo’s SMS Shared Inbox enhances every aspect of your business communication. Experience seamless collaboration and faster resolutions today!
Faster Response Times
Increase in Customer Satisfaction
Reduction in Operational Costs
Features That Make ControlHippo #1 SMS Shared Inbox
Streamline Your Team Conversations
- Unified Dashboard: Your Team’s Conversations, Performance, and Insights all in one place.
- Multi-Agent Collaboration: Multiple agents can send and respond to SMS messages from one shared business number, ensuring seamless team coordination.
- Chat Assignment: Easily assign Chats to the Right Team Member—Faster Responses, Better Results.
Work Smarter, Not Harder with Smart Tools
- Quick Replies: Speed Up Responses with Pre-set Replies
- Internal Notes: Add Notes to Customer Conversations That Only Your Team Can See.
- Tags and Labels: Stay Organized with Custom Tags and Labels
- AI Chat Assignment: Let AI Handle the Chat Routing.
Insightful and Data-Driven Communication
- Analytics and Reporting: Gain Real-Time Insights on Your Team’s Performance.
- CRM Integration: Seamlessly Connect to Your CRM & Automate it.
Automate Your Workflows for Scaling
- Automated Workflows: Set & Forget—Let Automation Handle the Repetitive Tasks
- Broadcast Messaging: Reach More People with Less Effort—Broadcast Messages Across Multiple Channels in Seconds.
Use Case by Industry
We got amazing help from the ControlHippo team. They're really quick to respond, know a lot, and do everything they can to help with our questions.
We've experienced exceptional customer support from the ControlHippo team. They are responsive and beyond to assist with any queries.
Integrations
Sync Your Team Communications into Your CRM Without Any Hassle
Streamline Customer Communication with a Shared SMS Inbox
Manage all SMS conversations in one place, speed up responses, and keep customers happy.
Frequently Asked Questions for SMS Shared Inbox
Get quick answers to your questions related to ControlHippo and SMS Shared Inbox.
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By centralizing conversations and allowing team collaboration, SMS Shared Inbox ensures faster response times, more personalized customer support, and better organization of ongoing chats, improving overall customer satisfaction.
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Yes! You can easily assign SMS conversations to the right team member to ensure that each customer gets a timely and relevant response from someone best suited to handle their query.
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SMS Shared Inbox allows multiple agents to respond to different conversations simultaneously, ensuring that no inquiry is left unanswered while keeping everything organized and in one place.
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Yes, SMS Shared Inbox provides analytics and reporting tools, giving you valuable insights into response times, team performance, and customer engagement, so you can optimize your support strategy.
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Absolutely! SMS Shared Inbox can integrate with CRMs and other communication tools, giving you a unified view of customer interactions across all channels
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Yes! You can set up automated replies for common customer queries, making it easier to respond quickly and accurately while saving time for your team.
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