Redefine Customer Experience With WhatsApp Automation
Streamline customer acquisition, engagement, and support systems with WhatsApp automation. Automated WhatsApp messages allow agents to focus on critical tasks.
- Offer 24/7 customer service with automated messages.
- Deliver timely messages in key moments and improve conversion.
- Automate routine tasks and save agent’s time and effort.
- Reduce response time and elevate customer satisfaction scores.
Elevate Customer Service Quality With Automated WhatsApp Workflow
- Build scenario-based workflow on WhatsApp Business to provide personalized recommendations, drive higher customer engagement, and improve conversion rates.
- Design custom conversational flows and automate repeated tasks like appointment scheduling, order management, lead generation, feedback collection, etc.
- Automate customer interactions with customizable templates and predefined messages. Effortlessly handle large message volumes and streamline the customer experience.
Delight Your Customers With Automated Support On WhatsApp Business
- Deliver prompt responses and minimize customer wait times with automated WhatsApp messages.
- Save agents time and effort with triggers that respond automatically to repeated customer queries. Minimize burnout and enable agents to focus on other critical tasks.
- Forge a 24/7 availability and seize all business opportunities. Elevate customer satisfaction to new heights and improve retention rates.
Use Case by Industry
Deliver 24×7 Customer Service on WhatsApp Business
Empower Your Support Team
Offload the burden from your support team, reduce their response time with WhatsApp automation and improve their productivity.
Scale Your Business Quickly
Leverage WhatsApp automation and expand your business without investing in additional equipment or human capital.
Drive 24/7 Engagement on WhatsApp
Leverage event-based workflows to send timely messages and drive customer interaction through their most preferred channel.
Hear From Our Customers
We got amazing help from the ControlHippo team. They're really quick to respond, know a lot, and do everything they can to help with our questions.
ControlHippo has significantly enhanced our team's efficiency. With its intuitive interface with WhatsApp, we've streamlined our sales processes.
We've experienced exceptional customer support from the ControlHippo team. They are responsive and beyond to assist with any queries.
Integrations
Sync Your Team Communications into Your CRM Without Any Hassle
Sign up for a Free Trial: Get Hands-On with ControlHippo
Redefine customer support, sales, and marketing with WhatsApp automation. Take ControlHippo for a trial and witness as it transforms your business communication.
Frequently Asked Questions for WhatsApp Automation
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The quickest way is to contact WhatsApp directly and appeal against the ban. You must explain why you think your WhatsApp ban is wrong and must be revoked.
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WhatsApp automation helps businesses automate responses to repeated customer questions. This helps improve agent’s response time and elevate customer satisfaction. Businesses can also set event-based triggers to assist customers with routine tasks like order management, appointment scheduling, etc.
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With WhatsApp Business API, WhatsApp automation is free. However, you can only set automated greetings and away messages. On the other hand, if you use a WhatsApp Business API platform like ControlHippo, you may have to pay nominal charges as they offer greater customizability.
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Defining conversational flows in WhatsApp automation helps streamline customer interactions. Whether it is appointment scheduling or signups, you must design the script for the conversation between your bot and the customer. This determines how the bot will read customer queries and how to respond to a specific query.
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The following are some of the common use cases for WhatsApp automation.
- Appointment scheduling
- Abandoned cart recovery
- Personalized marketing campaigns
- Order confirmation and updates
- Payment reminders
- Feedback surveys
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When it comes to WhatsApp automation, there are two ways- 1. WhatsApp Business App 2. WhatsApp Business API platform like ControlHippo. With the first one, you can only automate welcome and away messages. To define and send automated WhatsApp messages to other triggers, you must sign up for WhatsApp Business API platforms like ControlHippo.
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To set pre-defined replies for FAQs on WhatsApp, follow these steps.
- Open WhatsApp Business App
- Click the three dots in the top right corner.
- Click ‘Settings’ and look for ‘Quick replies’.
- Determine the appropriate conversational flow and responses to FAQs and enter the same.
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