Using multiple WhatsApp accounts is crucial for businesses because it helps them keep personal and work messages separate. When you use the same number for both personal and business communication, mistakes can happen, and you can’t set clear boundaries, like specific work hours.
That’s why having multiple WhatsApp accounts is necessary. Even though WhatsApp now lets you add multiple numbers on one device, the features are quite limited compared to a shared inbox solution like ControlHippo.
In this blog, we’ll break down and compare these two platforms, looking at what they can and can’t do. Let’s get started!
How to Add a Second WhatsApp Account on Android Phone?
WhatsApp allows you to add a second account on your Android smartphone. To add a second account, you should have a separate device that has a dual SIM option available.
Once both accounts are set up, you can quickly switch between them on the same device. Here’s how you can add multiple WhatsApp accounts:
Step 1: Tap Settings > Account > Add Account.
Step 2: Review the Terms and Conditions, and select Agree and Continue.
Step 3: Select your country and add your phone number in international format.
Step 4: Enter the 6-digit registration code received via SMS.
Step 5: Enter your name and profile photo.
If you want to switch between accounts,
Step 1: Open your WhatsApp
Step 2: Tap Switch Account
How to Use Two WhatsApp on One Phone?
Managing WhatsApp’s multiple accounts on a single phone is now simpler thanks to WhatsApp’s multi-account feature and alternative methods. Here’s how:
1. Using Built-in Multi-Account WhatsApp Feature
Currently, WhatsApp allows you to manage several accounts on one device. This feature removes the need for extra apps or complex configurations.
Verify that your phone is compatible with multi-SIM or eSIM, or consider using a second device number.
- Open WhatsApp ? Go to Settings.
- Tap the arrow next to your name ? Select “Add account.”
- Register your second number and customize its privacy and notification settings.
2. Using Dual SIM with WhatsApp & WhatsApp Business
If you have a phone with dual SIM, you can easily use both WhatsApp Business and WhatsApp together. This allows you to handle your personal and work accounts independently.
- WhatsApp Business can be downloaded by opening the Google Play Store or Apple App Store.
- Sign up with your main number on the standard WhatsApp app.
- Install WhatsApp Business and sign up with your second phone number.
Both apps operate independently, letting you use multiple WhatsApp accounts simultaneously. This setup keeps your personal chats and business messages organized. Additionally, you can customize each app’s notifications and privacy settings.
3. Using Built-In Dual Apps/Clone Feature
Clone apps are integrated into a lot of Android mobile phones. These allow users to run two instances of WhatsApp without third-party apps.
- Go to Settings ? Apps ? Dual Apps, App Twin, or Clone Apps (depending on your device).
- Set up a second WhatsApp account with a different number by cloning the WhatsApp.
4. Using Third-Party Cloning Apps
For devices without built-in cloning, third-party apps offer an easy workaround. These apps let you duplicate WhatsApp and manage two accounts.
- Get a trustworthy app from the Google Play Store, such as Dual Space or Parallel Space.
- In order to clone WhatsApp, create a second account.
How to Remove an Account?
You can easily remove your account from your smartphone at any time. To remove an account, follow these steps:
- Tap > Settings > Account > Remove account.
- Click on Confirm. Your account will be removed.
If you want to delete your account,
- Tap > Settings > Account > Delete account.
- Enter your country code and phone number.
Click on Delete Account.
Multiple WhatsApp Accounts: ControlHippo vs. WhatsApp
As mentioned earlier, both WhatsApp app and ControlHippo allow you to use multiple WhatsApp accounts on a single device. However, there’s a catch with WhatsApp – to access multiple accounts, you’ll need a second phone number and SIM card, or a phone that supports multi-SIM or eSIM.
In contrast, ControlHippo offers a more convenient solution. With ControlHippo, you can access WhatsApp multiple accounts from just one device without requiring more than one SIM card. Additionally, unlike WhatsApp, ControlHippo allows you to access more than two WhatsApp accounts on the same platform.
Let’s break down the features of WhatsApp and ControlHippo side by side to get a better understanding of these platforms and their offerings, especially regarding multiple accounts.
Features | WhatsApp | ControlHippo |
|---|---|---|
Multiple Accounts Access | Limited to two account per device | Supports multiple accounts per user |
Multi-User Access | No official support for multi-user access | Allows multi-user access and collaboration |
Assign Chat | No built-in feature to assign chats | Allows assignment of chats to specific users |
Label Chat | Limited labeling options | Detailed chat labeling system |
Best Suitable For | Personal and small group communication | Business and team collaboration |
CRM Integration | No CRM integrations | Seamless integration with various CRMs |
Broadcast limit | Limited to 256 recipients in a broadcast | Higher broadcast limit for mass messaging |
Broadcast Reaches | Limited reach for broadcast messages | Wider broadcast reach for marketing efforts |
As you can see, ControlHippo clearly holds an edge over WhatsApp in all parameters, whether it’s the maximum number of users, CRM integration, or chat allocation. Now, let’s understand how to get started with ControlHippo before we discuss the benefits it offers for businesses.
How to Get Started With ControlHippo: Step by Step Guide
Getting started with ControlHippo is very easy. All you have to do is follow the steps outlined below:
Step 1: Sign in to your ControlHippo dashboard.
Step 2: Click the + button and choose which account to connect.
Step 3: Generate a QR code.
Step 4: Scan the code with the WhatsApp account you want to add.
If you want to add multiple WhatsApp accounts, repeat steps 2 to 4.
Now, let’s understand how ControlHippo helps in managing multiple WhatsApp accounts.
To separate your personal and professional communication, it is necessary to use multiple WhatsApp accounts. Even though WhatsApp allows two accounts, the benefits are limited. Consider WhatsApp shared inbox tools like ControlHippo, which not only allows access to multiple accounts but also offers a range of features.
How ControlHippo Helps Manage Multiple WhatsApp Accounts?
With ControlHippo, you can not only access multiple WhatsApp accounts from the same device without using multiple numbers but also enjoy several other benefits outlined below:
Unified Chat View: The first major benefit of using ControlHippo for multiple WhatsApp accounts is that it allows you to consolidate all messages from different channels and sources. This enables managers to better understand the volume and urgency, allowing them to add or remove agents accordingly.
Tag And Assign Chats: In addition to consolidating all messages on a single platform, ControlHippo also allows you to label chats and assign each chat to the right person, ensuring quick and efficient resolution. Ultimately, this contributes to a better user experience and a positive brand image.
Auto Reply and Canned Responses: The ControlHippo WhatsApp shared inbox also allows you to set auto-replies and canned responses to address the most common queries. This not only helps you address queries quickly but also assists in managing a large volume of support requests.
Reports and Analytics: Unlike the WhatsApp app, ControlHippo also provides you with multiple reports and analytics to help you better understand your strategies and outcomes. For example, you can live-track your agents’ performance as well as monitor request volume and resolutions.
In addition to these key benefits, ControlHippo comes with a range of other features, including live chat, WhatsApp Business API, WhatsApp Business Web, WhatsApp broadcasting, and many more. It is worth noting that all these features are missing in the case of WhatsApp.
For all these reasons, you must consider embracing ControlHippo for managing multiple WhatsApp accounts.
Conclusion
WhatsApp is indeed a good tool; however, when it comes to managing multiple WhatsApp accounts, it lags behind. Fortunately, with a WhatsApp shared team inbox like ControlHippo, you can address this major issue. Not only does this tool allow you to manage multiple WhatsApp accounts on a single phone, but it also offers you a range of features that significantly enhance your business communication.
Updated : April 30, 2025
Hiba Ali is a talented content writer focused on business communication solutions, including omnichannel strategies. With her extensive experience, Hiba produces insightful and easy-to-understand content that aids businesses in refining their communication practices. Her clear writing makes complex topics accessible.