Sync Multiple Business Channel Communications to CRM Software
Integrate popular social platforms with your preffered CRM software to centralize your business communications.
- Unify conversations from WhatsApp, Telegram, Instagram, and more.
- Deliver consistent and responsive customer service across multiple channels.
- Automatically sync message history and contact details to your CRM.
- Enhance customer insights with integrated communication data.
Integrations
Sync Your Team Communications into Your CRM Without Any Hassle
Integrate Multiple Business Messaging Channels With Your CRM Software
WhatsApp
Telegram
Instagram
Facebook Messenger
WhatsApp Business API
Email
Google RCS
Link your WhatsApp Business account to your CRM system. Access and manage WhatsApp conversations alongside other customer data in one place.
- Import WhatsApp chat histories into customer CRM profiles
- Send WhatsApp messages directly from the CRM interface
- Set up automated WhatsApp responses for common queries
- Assign incoming WhatsApp chats to specific team members
- Track message delivery and read status of all WhatsApp communications
- Generate reports on WhatsApp messaging activity and engagement
- Access full WhatsApp conversation history when interacting with customers
How to Connect?
Sign up with ControlHippo for free. Select WhatsApp from available channels, and scan the QR code from your mobile device to link the account.
Connect your Telegram business channel to your CRM platform. Handle Telegram inquiries and customer interactions within your existing CRM workflow.
- Sync Telegram chat logs with customer records in your CRM
- Respond to Telegram messages without leaving your CRM dashboard
- Create automated Telegram replies for commonly asked questions
- Route incoming Telegram messages to appropriate team members
- Monitor message delivery and read receipts for Telegram chats
- Analyze Telegram messaging patterns and response times
- View complete Telegram conversation context during customer interactions
How to Connect?
Sign up with ControlHippo for free. Choose Telegram from the list of channels, then enter your Telegram bot token to establish the connection.
Link your Instagram business account to your CRM system. Manage Instagram DMs and comments in one centralized platform.
- Import Instagram conversation history into customer CRM profiles
- Reply to Instagram DMs and comments directly from your CRM interface
- Set up automated responses for common Instagram inquiries
- Assign Instagram interactions to specific team members
- Track engagement metrics for Instagram messages and comments
- Generate reports on Instagram activity and response times
- Access full Instagram interaction history when engaging with customers
How to Connect?
Sign up with ControlHippo for free. Select Instagram from available channels, then log in to your Instagram business account to authorize the connection.
Link your Facebook Page's Messenger to your CRM platform. Handle Facebook Messenger conversations within your existing CRM workflow for seamless customer support.
- Sync Facebook Messenger chat logs with customer records in your CRM
- Send and receive Facebook Messenger messages from your CRM dashboard
- Craft automated responses for commonly asked questions on Messenger
- Route incoming Messenger chats to appropriate team members
- Monitor message delivery and read receipts for Messenger conversations
- Analyze Messenger interaction patterns and response times
- View complete Messenger conversation history during customer interactions
How to Connect?
Sign up with ControlHippo for free. Choose Facebook Messenger from the channel list, then log in to your Facebook account and select the Page you want to connect.
Connect your WhatsApp Business API account to your CRM system. Manage high-volume WhatsApp communications alongside other customer data in one unified platform.
- Import WhatsApp Business API chat histories into customer CRM profiles
- Send template and custom messages via WhatsApp from your CRM interface
- Set up automated flows and responses for WhatsApp inquiries
- Assign and distribute incoming WhatsApp chats to team members
- Track message delivery, read status, and engagement metrics
- Generate comprehensive reports on WhatsApp Business API activity
- Access full WhatsApp conversation context when interacting with customers
How to Connect?
Sign up with ControlHippo for free. Select WhatsApp Business API from available channels, then provide your WhatsApp Business API credentials to establish the connection.
Connect your business email accounts to your CRM system. Manage email conversations alongside other customer data in one centralized platform.
- Import email histories into customer CRM profiles
- Send and receive emails directly from the CRM interface
- Set up automated email responses for common inquiries
- Assign incoming emails to specific team members
- Track email open rates, click-through rates, and response times
- Generate reports on email activity and engagement
- Access full email conversation history when interacting with customers
How to Connect?
Sign up with ControlHippo for free. Select Email from available channels, then enter your email server details (SMTP/IMAP) to link your account.
Integrate Google's Rich Communication Services (RCS) with your CRM platform. Handle RCS messages and utilize rich media features within your existing CRM workflow.
- Sync RCS chat logs with customer records in your CRM
- Send and receive RCS messages, including rich media, from your CRM dashboard
- Create automated RCS replies with interactive buttons and carousels
- Route incoming RCS messages to appropriate team members
- Monitor message delivery, read status, and user interactions
- Analyze RCS messaging patterns and engagement rates
- View complete RCS conversation context during customer interactions
How to Connect?
Sign up with ControlHippo for free. Choose Google RCS from the list of channels, then authenticate with your Google Business Messages account to establish the connection.
How to Setup Omnichannel CRM Integration?
Step 1: Visit the Integrations page on ControlHippo
Step 2: Choose your CRM from the available list
Step 3: Approve the integration by authenticating your CRM credentials
Step 4: Click on Allow and Install to complete the integration
Step 5: Choose the data you want to send from ControlHippo to your CRM and vice-versa
Hear From Our Customers
We got amazing help from the ControlHippo team. They're really quick to respond, know a lot, and do everything they can to help with our questions.
We've experienced exceptional customer support from the ControlHippo team. They are responsive and beyond to assist with any queries.
Sync Every Customer Conversation to Your CRM System
Centralize your customer conversations from every platform, including WhatsApp, Instagram, Telegram, and more.
Frequently Asked Questions
Commonly asked questions about Omnichannel CRM integration by ControlHippo
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Omnichannel CRM integration connects popular messaging platforms like WhatsApp, Telegram, Instagram, and Facebook Messenger with your Customer Relationship Management system. This allows you to manage all customer conversations from these channels within a single CRM platform. It also provides a 360-degree view of customer interactions across messaging touchpoints.
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Omnichannel CRM integration offers improved customer experience, increased efficiency, and better data management. It enables consistent communication across channels, provides a 360-degree view of customer interactions, streamlines workflow for support teams, and enhances decision-making through comprehensive analytics and reporting.
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Omnichannel CRM integration enhances customer service by providing agents with a complete history of customer interactions across all channels. This allows for more personalized and informed responses, reduces response times, and enables seamless transitions between channels.
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With ControlHippo, setting up omnichannel CRM integration is straightforward. Our platform offers user-friendly interfaces and step-by-step guides for connecting various channels. Most integrations can be completed within minutes and require only account credentials and authorization. ControlHippo's support team is available round the clock to help you with omnichannel integration.
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ControlHippo integrates with a wide range of popular CRM platforms, including Hubspot, Zoho, Bitrix24, Monday, Salesforce, Shopify, Zendesk, and WooCommerce.
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