What is WATI?
WATI is a WhatsApp-based messaging platform that provides tools for managing conversations, automation, and chat workflows. While it focuses on WhatsApp communication, it offers limited flexibility beyond the platform.
What is ControlHippo?
ControlHippo is a business communication platform that enhances customer support through its WhatsApp Shared Inbox. ControlHippo integrates with other business tools and offers automation, CRM connectivity, and analytics to streamline workflows.
WATI vs. ControlHippo: A Detailed Feature Comparison
Check out the feature-wise comparison of ControlHippo and Wati. Examine how
ControlHippo stands apart as the most preferred Wati alternative.
 |  | |
|---|---|---|
| Overall score |   4/5 |  4.5/5 |
| Ease of use | 3.8/5 | 4.4/5 |
| Value for money (pricing details below) | 4.2/5 | 4.5/5 |
| Design quality | 3.9/5 | 4.2/5 |
| Features | • Team Inbox • Template Mesaage • Analytics & Reporting • Rule Bases Automation • WhatsApp Flow | • Omnichannel communication platform for support teams • Quick Responses with Canned Messages • Engage with Unlimited Contact Sync • Boost Productivity with Chrome Extension • Automation & Workflow Tools • Cost-effective, scalable pricing plans |
| Head to head Comparison | • Limited reporting and call tracking tools • No advanced analytics for customer insights • Restricted CRM customization | • AI-powered features central to workflow • Offers more integrations for omni-channel support • Customizable dashboards and analytics • High-quality call analytics and customer insights |
| Pricing range | Free plan for small teams with limited features. | |
| Try for Free |
Note: The information provided above is accurate to the best of our knowledge and is subject to change without prior notice
Why ControlHippo is the best alternative to WATI
ControlHippo offers a superior WhatsApp Shared Inbox with AI chat assistants that automate workflows, enhance response times, and streamline operations. With CRM integration, advanced analytics, and productivity tools like Chrome extensions and multilingual support, ControlHippo provides businesses with the flexibility to scale efficiently.
Features That Make ControlHippo #1 WhatsApp Shared Inbox
With enhanced automation and collaborative features, ControlHippo WhatsApp shared inbox helps
businesses elevate their customer support quality and deliver a superior experience.
Respond promptly to customer inquiries with canned messages
- With pre-defined templates for repeated questions, deliver a timely response to customer queries.
- Allow agents to focus on complex queries and tasks that require human support.
- Build a reliable support system and secure customer trust with prompt replies.
Attach & share multiple files in a go for quick query resolution
- Attach images, videos, documents, etc., through WhatsApp and improve your service quality.
- Select multiple files at once and accelerate problem-solving and decision-making.
- Allow agents to share files from the knowledge base and save their time and effort.
Engage with multiple prospects with unlimited contact sync
- Reach out to a broad audience by uploading contacts in the CSV format using ControlHippo.
- Upload CSV files without size restrictions and engage with many prospects simultaneously.
- Streamline customer service and eliminate the need to switch between multiple channels and applications.
Enhance business productivity by using the Chrome extension
- Allow agents to connect with the team and customers through Google Chrome.
- Access the WhatsApp shared inbox solution without installing the application.
- Streamline message flows to save agent’s time and improve overall business productivity.
Best Wati Alternatives & Competitors
ControlHippo
Description
ControlHippo is a versatile customer communication and engagement platform that facilitates seamless interactions between businesses and their customers. It offers a wide range of features to streamline messaging across WhatsApp. ControlHippo helps businesses manage conversations, automate responses, and gain insights into messaging performance.
Key features
Pros
Cons
Respond.io
Description
Respond.io is the top WATI competitor which is a versatile messaging platform that empowers your WhatsApp marketing and support team to engage with their customers across various messaging apps and social media platforms. With a focus on ease of use and efficient customer communication, This WhatsApp business API account helps businesses manage conversations, deploy chatbots, and integrate with CRM systems for enhanced customer relationship management.
Key features
Pros
Cons
DelightChat
Description
DelightChat is a customer support platform & WhatsApp business solutions provider tailored specifically for e-commerce businesses. It focuses on providing excellent customer service by efficiently managing customer queries, order processing, and support across various messaging channels and handling customer conversations, including WhatsApp and Shopify.
Key features
Pros
Cons
TimelinesAI
Description
TimelinesAI is a communication platform & WhatsApp marketing tool that prioritizes simplifying customer interactions by providing a unified inbox and basic automated messages to its customer support team. Businesses can manage messages from various channels, including WhatsApp and Facebook Messenger, with ease and prevent slower customer support deliverability and improve customer support.
Key features
Pros
Cons
Interakt
Description
Interakt is a comprehensive customer engagement and support platform that offers a suite of tools, including email marketing, live chat, and helpdesk support. It includes WhatsApp integration to enable businesses to engage with customers on this popular messaging channel.
Key features
Pros
Cons
Front
Description
Front is a customer operations platform that helps account management, sales, and support teams deliver exceptional service at scale. It is a top WATI WhatsApp alternative that combines real-time collaboration and automated processes with the efficiency of a help desk and the ease of use of email. This WATI WhatsApp API alternative provides complete visibility and insights into customer operations, centralizes messages across many channels, and routes them to the right team member.
Key features
Pros
Cons
Trengo
Description
Trengo is a customer engagement platform intended to improve customer satisfaction by turning exchanges into meaningful connections. It is among the WATI alternatives that provide a single inbox for all client communications for medium-sized organizations, which simplifies the management and prompt response to customer requests by support teams. Trengo also improves this experience by integrating chatbots, which enables companies to automate responses and expedite support activities.
Key features
Pros
Cons
Twilio
Description
Twilio is a leading WATI competitor in cloud communications. It allows developers to include several communication channels, including SMS, voice, video, and email, in their applications and provides a suite of APIs that facilitate real-time communication.
Key features
Pros
Cons
Freshchat
Description
Freshchat, part of the Freshworks suite, is modern message software designed to help customers connect with them through web, mobile, and social media channels. A key WATI alternative, it focuses on providing comfortable customer support and engagement experiences.
Key features
Pros
Cons
Try ControlHippo: Start a 7-day FREE Trial
Take ControlHippo for a free trial and try its features hands-on to understand the potential.
We got amazing help from the ControlHippo team. They're really quick to respond, know a lot, and do everything they can to help with our questions.
We've experienced exceptional customer support from the ControlHippo team. They are responsive and beyond to assist with any queries.
Frequently Asked Questions
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ControlHippo, AiSensy, Twilio, Respond.io, etc. are some of the leading Wati alternatives.
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Yes. You can switch from Wati to ControlHippo in just a few steps. Using ControlHippo, you can port your existing numbers, contact lists, and workflows.
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Yes. Agents can access multiple WhatsApp Business API numbers through the same ControlHippo account. This helps achieve consistency and a transparent line of communication within the organization.