ControlHippo Omnichannel Messaging Inbox Features

ControlHippo offers an unparalleled platform tailored to the needs of sales and support teams. ControlHippo enables teams to have personalized conversations with customers at scale on WhatsApp. Explore the top features that make ControlHippo the best WhatsApp Shared Inbox platform for businesses.

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AI Chat Assistant

Generate instant AI responses based on your knowledge base to help agents reply faster and more accurately during live chats.

AI Chatbot Builder

Design and deploy smart chatbots that can handle FAQs, qualify leads, and assist customers—without writing any code.

AI Copilot

Assist support agents in real-time by offering customer insights and past context to help personalize and speed up conversations.

Workflow Automation

Automate tasks and notifications by integrating third-party tools based on customer actions and workflows.

CRM Integration

Connect your CRM to automatically sync customer data and streamline communication across every support interaction.

Broadcast Campaign

Conduct targeted outreach to a mass audience through pre-scheduled messages, promoting your products, services, or updates at scale.

Chat Labels

Organize conversations efficiently for streamlined customer management, ensuring no query goes unnoticed or unresolved.

Assign Chat

Delegate chats seamlessly for prompt and effective customer resolution, optimizing team collaboration and response time.

Resolve/Unresolved Chat

Easily track and manage chat statuses for swift issue resolution and maintain a clear overview of resolved and pending customer concerns.

Multiple Users Access

Deliver seamless support by enabling multiple agents to collaborate on shared accounts and jointly manage high conversation volumes.

WhatsApp Auto Reply

Streamline customer interactions with automated messaging workflows. Instantly respond to common inquiries, send follow-ups, or route to agents.

Analytics

Gain data-driven insights into the business impact of your WhatsApp communication through detailed analytics and quantify your ROI.

WhatsApp Business API

Utilize WhatsApp's API for business purposes, enabling streamlined customer communication & integration for efficient messaging.

Live Chat

Engage with customers in real-time with interactive messaging, providing immediate assistance and fostering customer experience.

WhatsApp Business Web

Ensure conversations are always within reach without device limitations. Empower teams to efficiently manage high WhatsApp volumes on desktops.

WhatsApp Bulk Messages

Send timely announcements, event invites, special offers, and more at scale to inspire action and nurture meaningful customer relationships.

WhatsApp Teams

Reduce response times and boost customer satisfaction by allowing your team to access the messages simultaneously.

Quick and easy setup

Work with our consultants to integrate all your tools and get started instantly.

Personalized assistance

Enjoy 24/7 customer support to address your business needs.

Automation

Automate tedious tasks so you can focus on what really matters.

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