In a competitive and customer-centric industry, businesses are constantly seeking innovative ways to connect with their audience. One such platform is WhatsApp Business, which has revolutionized the way businesses communicate with customers. In fact, WhatsApp business speeds up customer service by 225%, resulting in more conversions and quick query resolution.
In this blog, we delve into the world of WhatsApp Business Greeting Messages, exploring what they are, why they are essential for businesses, and how to create the best greeting message for WhatsApp.
What Is a WhatsApp Business Greeting Message?
A WhatsApp Business Greeting Message serves as the initial point of contact between a company and its customers. It’s a brief, customized message that is automatically sent to anyone who initiates a chat with the business on WhatsApp.
This message typically includes a warm welcome, a brief introduction to the business, and information on how the customer can proceed with their inquiry or request. The goal is to provide a friendly and professional introduction that sets the tone for further interactions.
When writing a WhatsApp greeting message, ensure it is concise, engaging, and reflects your brand's personality. Personalize the message where possible to make the recipient feel valued. You can easily send WhatsApp greeting messages using ControlHippo to automate and streamline your customer communications.
Why Use a Greeting Message for WhatsApp Business?
Greeting messages can have a significant impact on your customer engagement, and here’s why you need to use a business introduction message on WhatsApp –
- Professionalism: A well-crafted greeting message conveys professionalism and shows that the business values its customers.
- Instant Response: Since the message is automated, customers receive an instant response, which can help manage their expectations regarding response times.
- Engagement: The greeting message can be used to engage customers right from the start, encouraging them to ask questions or explore the products or services offered.
- Brand Identity: It's an opportunity to reinforce the brand's identity and voice, helping to create a memorable experience for customers.
- Efficiency: By providing basic information upfront, such as business hours or FAQs, the greeting message can help reduce the number of repetitive queries.
- Customer Satisfaction: A thoughtful greeting message can make customers feel welcome and valued, leading to higher satisfaction levels.
: Sync Your Team WhatsApp Conversations With Your CRM Without Any HassleHow To Create WhatsApp Business Greeting Messages on Business App?
WhatsApp Business offers a convenient feature that allows you to set up automated greeting messages to welcome customers who message your business for the first time or after 14 days of inactivity. Here’s how you can create these greeting messages using the WhatsApp Business app:
Step 1: Download and Install WhatsApp Business App
If you haven’t already, download and install the WhatsApp Business app from the Google Play Store (Android) or the App Store (iOS).
Step 2: Set Up Your Business Profile
Open the WhatsApp Business app and set up your business profile. This includes adding your business name, logo, contact information, and business hours.
Step 3: Access Settings
Tap on the three dots in the top right corner of the app to access the settings menu.
In the settings menu, select “Business settings” to access the various business settings available.
Step 5: Select Greeting Message
Under the Business Settings menu, select “Greeting message” to configure your greeting messages.
Step 6: Create Your Greeting Message
Tap on the “+” icon or “Add greeting message” to create a new greeting message.
Step 7: Customize Your Greeting Message
Compose your WhatsApp greeting message. You can include a welcome message, introduce your business, provide information about your products or services, and invite customers to ask questions or place orders.
Step 8: Choose Trigger
Select when you want the greeting message to be sent. You can choose to send it to customers who message you for the first time or after 14 days of inactivity.
Step 9: Save Your Greeting Message
Once you’re satisfied with your greeting message, tap on “Save” to save your settings.
Step 10: Test Your Greeting Message
To ensure that your greeting message is working correctly, you can test it by sending a message to your business account from a different WhatsApp account.
Step 11: Adjust Settings as Needed
You can always go back to the greeting message settings to make changes or updates to your greeting message.
By following these steps, you can create personalized and automated greeting messages on the WhatsApp Business app, helping you to engage with your customers more effectively and efficiently.
25+ WhatsApp Business Greeting Message Templates
WhatsApp Business greeting messages are a great way to welcome your customers and provide them with important information about your business. Here are 26 greeting message templates for different use cases:
1. General Greeting Message
Template 1: Hello! Welcome to [Your Business Name]. How can we assist you today?
Template 2: Welcome to [Your Business Name]. We're here to help. How can we assist you?
2. Product or Service Promotion
Template 1: Welcome to [Your Business Name]! Discover our latest products and services at [Website or Store].
Template 2: Hi there! Explore our new arrivals and special offers at [Website or Store].
3. Appointment Scheduling
Template 1: Thank you for contacting [Your Business Name]. To book an appointment, please visit [Booking Link].
Template 2: Welcome! Ready to schedule your appointment? Visit [Booking Link] or call us at [Phone Number].
4. FAQs and Support
Template 1: Hello! Check out our FAQs for quick answers to common questions: [FAQs Link].
Template 2: Need help? Find answers to common questions in our FAQs: [FAQs Link].
5. Business Introduction
Template 1: Welcome to [Your Business Name]! Learn more about us and our services at [Website].
Template 2: Hi there! Get to know us better. Visit [Website] to learn about our products and services.
6. Holiday Greetings
Template 1: Season's greetings from [Your Business Name]! Wishing you joy and happiness this holiday season.
Template 2: Happy holidays from [Your Business Name]! May your season be filled with peace and joy.
7. Order Confirmation
Template 1: Thank you for your order! Your order #[Order Number] has been confirmed. You will receive a tracking number shortly.
Template 2: Your order #[Order Number] is confirmed! Sit back and relax. We'll notify you once it's shipped.
8. Feedback Request
Template 1: Hi there! We'd love to hear your feedback. Please take a moment to share your thoughts with us.
Template 2: Hello! Your feedback is important to us. Share your experience with [Your Business Name] here.
9. Event Invitation
Template 1: You're invited to [Event Name] hosted by [Your Business Name]. RSVP at [Event Link].
Template 2: Join us at [Event Name]! RSVP now at [Event Link] to secure your spot.
10. Special Offer
Template 1: Welcome to [Your Business Name]! Enjoy a special [Discount Percentage]% discount on your first purchase with code [Discount Code].
Template 2: Hi there! Get [Discount Percentage]% off your first order with code [Discount Code]. Shop now at [Website].
11. Business Hours and Contact Information
Template 1: Hello! Our business hours are [Business Hours]. For inquiries, contact us at [Phone Number] or visit [Website].
Template 2: Need assistance? We're available from [Business Hours]. Contact us at [Phone Number] or visit [Website].
12. Customer Support Availability
Template 1: Hi there! Our customer support team is here to help you from [Support Hours]. How can we assist you today?
Template 2: Welcome! Need help? Our support team is available from [Support Hours]. Let us know how we can help.
13. Survey Request
Template 1: Hi there! Help us improve by taking a quick survey about your experience with [Your Business Name]. Click [Survey Link] to start.
Template 2: Hello! We value your feedback. Please take a moment to complete a short survey about your experience with us.
: WhatsApp Shared Inbox For Multiple NumbersSend WhatsApp Greeting Messages to Your Customers With ControlHippo
ControlHippo offers a seamless solution for businesses to send WhatsApp greeting messages to their customers, enhancing their communication and engagement. With ControlHippo WhatsApp Business, companies can automate and personalize their greeting messages, ensuring a professional and welcoming experience for their customers.
Frequently Asked Questions
To write a greeting on WhatsApp Business, go to Business Settings then Greeting Message and create a personalized message for your customers.
The best business welcoming message is one that is warm and professional and provides useful information about your business and how customers can get in touch with you.
To introduce a business message on WhatsApp, start with a friendly greeting, briefly introduce your business, and provide any relevant information or instructions.
To greet someone on WhatsApp, simply start a conversation with a friendly greeting, such as (Hello) or (Hi), followed by the person's name if you know it.
Updated : August 27, 2024
Jainy Patel is a content strategist who specializes in omnichannel communication solutions. She develops innovative marketing strategies that unify messaging across various channels, ensuring a consistent and engaging customer journey. Jainy is passionate about optimizing communication processes and crafting targeted content that resonates with audiences at every touchpoint.
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