How to Use WhatsApp for Healthcare?

Streamline Business Communication with our Omnichannel Solution

Priya Naha

Senior Writer:

green tickReading Time: 7 Minutes
green tickPublished : October 31, 2023

WhatsApp connects people. And now it saves people, too! With a user base of 2.79 billion people globally, WhatsApp offers healthcare organizations a vast range of opportunities to engage with patients and offer crucial information.  

During the time of COVID-19, when physically connecting with doctors was an issue, WhatsApp stepped up. WhatsApp for healthcare saw a staggering growth after the World Health Organization launched a multilingual WHO health alert in various languages. It helped spread COVID-19 awareness, symptom information, precautions to take, and share the latest updates.

Now is the time we realize the importance of WhatsApp healthcare and delve more into the field to unravel its potential.

callhippo top 10 company logo

"Streamline communication in the healthcare industry by using WhatsApp. Create dedicated groups for medical staff, send appointment reminders, and securely exchange patient data. It maintains data protection regulations while increasing productivity and patient involvement."

What is WhatsApp for Healthcare?

WhatsApp for Healthcare is a messaging tool that helps improve patient care, communication, and services. WhatsApp is a flexible tool that healthcare providers can use to monitor patient records, provide essential data, and conduct remote consultations.

To help patients stay informed and follow their medications, healthcare professionals can utilize the platform to send appointment reminders, lab results, and prescription schedules. In addition to encouraging patient participation, this real-time WhatsApp healthcare communication reduces the possibility of missed appointments.

WhatsApp makes telemedicine possible, enabling medical professionals to interact virtually, exchange diagnostic images, and track medical records from the comfort of their homes. In isolated locations with minimal access to healthcare, WhatsApp business for healthcare is extremely beneficial.

Health care providers can use WhatsApp for internal communication, guaranteeing that medical staff can exchange patient information quickly and effectively, collaborate on patient cases, and plan emergency responses.

Be sure to check out: Increase Patient Engagement And Team Collaboration With ControlHippo

WhatsApp Business API for the Healthcare Industry

Given the widespread usage of WhatsApp as a leading messaging platform, it has become essential for hospitals to make the transition to this messaging service.

How can you use WhatsApp for Healthcare?

However, it’s not feasible to rely solely on the regular WhatsApp account to address this challenge. What is required, instead, is the utilization of the WhatsApp Business API for healthcare businesses.

The WhatsApp Business API enables healthcare organizations to efficiently engage with a large user base, simulating everyday interactions and providing enhanced personalization for both patients and clients.

With WhatsApp Business API, patients can now easily request, confirm, or postpone appointments. The number of missed appointments has been significantly reduced by automated appointment reminders, which contributes to patient satisfaction and overall operational efficiency.

WhatsApp Business API allows healthcare providers to track patient health records and send timely medication reminders to patients. It increases the likelihood of patients following their prescribed treatments, which ultimately leads to improved health outcomes.

Health updates and test results can be delivered via the WhatsApp Business API.  In addition to providing patients with up-to-date information on their health, primary health care professionals can proactively respond to questions and concerns from patients.

WhatsApp Business API is a scalable option for healthcare organizations of all sizes because it connects smoothly with current healthcare systems. In the long run, its cost-effectiveness can save a significant amount of money in comparison to traditional communication methods.

You May Also Read : Check Out the features included with WhatsApp Business API

Advantages of WhatsApp for Healthcare Sector

Benefits of WhatsApp For Healthcare Sector

WhatsApp for Healthcare offers multiple benefits for health professionals and patients. WhatsApp has indeed revolutionized the way healthcare services are delivered and managed. Let’s take a look. 

1. Effective Communication

Healthcare providers can communicate quickly, safely, and affordably with WhatsApp. Medical professionals can instantly exchange important information, medical reports, and updates with coworkers and patients owing to real-time communication. It improves patient care while also improving decision-making.

2. Consultations and Telemedicine

WhatsApp has made it possible to have virtual consultations and telemedicine. Through the site, patients can connect with healthcare professionals, share symptoms, ask questions, and even get prescription refills. Patients with modest health concerns or chronic diseases will particularly benefit from this.

3. Appointment Reminders

To lower the number of missed appointments, healthcare facilities can use WhatsApp to remind patients about their upcoming appointments. This simple yet useful benefit guarantees that patients receive the attention they require and increases the efficiency of healthcare delivery.

4. Medical Updates and Education

Healthcare professionals can use WhatsApp to give their patients critical medical updates, health advice, and educational materials. It not only gives patients the ability to take charge of their health but also aids in illness prevention and general well-being promotion.

5. Prescription Management

Patients can use WhatsApp to immediately seek updates or refills for their prescriptions. This lessens the effort of medical staff while streamlining the prescription administration process and offering patients convenience.

6. Emergency Support

Patients can use WhatsApp to get in touch with clinics or medical professionals in the event of an emergency. Instant access can be extremely helpful, especially in situations where quick decisions and direction are required.

7. Data Security

WhatsApp provides end-to-end encryption, guaranteeing the privacy of sensitive data. Patient privacy is of utmost importance in the healthcare industry. Hence, this level of protection is essential.

8. Cost-Effective Communication

SMS messages and regular phone conversations can be expensive for patients and healthcare professionals alike. WhatsApp offers a more affordable option for communication, opening up access to healthcare services for a wider group of patients.

The Multiple Uses of WhatsApp For Healthcare

WhatsApp for healthcare offers a multitude of benefits, but do you know how to ask about health on WhatsApp? Don’t worry, we’re here for you.

You May Also Read : Unlock the Power of WhatsApp Broadcast Campaigns

How to Use WhatsApp for Healthcare?

Healthcare enterprises utilize the WhatsApp Business App to establish WhatsApp group conversations tailored for patients, enabling peer support, information sharing, and fostering community involvement.

WhatsApp groups function as a platform for providing patients with general health-related information and guidance on living a healthy lifestyle, with the ultimate objective of fostering wellness and averting illnesses.

Here are some crucial points to consider on how to ask about health on WhatsApp. 

Crucial Points To Consider on How to Use WhatsApp for Healthcare

1. Appointment Reminders

By using WhatsApp to automatically remind patients of their appointments, medical facilities can lower the number of no-shows and simplify the booking process.

2. Patient Education

To inform patients about their diseases and available treatments, healthcare professionals can distribute educational materials like posters, flyers, articles, videos, or brochures. Additionally, utilizing an innovative tool AI flyer generator can streamline the process of creating informative and visually appealing materials.

3. Prescription Refills

Patients can use WhatsApp to request prescription refills, which is convenient for them while reducing work for the medical team.

4. Telemedicine Consultations

Use WhatsApp video calls to conduct safe telemedicine consultations that respect privacy laws and allow for remote diagnosis and treatment.

5. Support Groups

Establish exclusive WhatsApp groups where patients with related ailments can communicate, exchange experiences, and offer each other emotional support.

6. Health Advice and Updates

To keep patients informed and involved about their health, healthcare organizations can regularly publish health advice and updates.

7. Emergency Alerts

Medical professionals can ensure patients’ safety by promptly informing them of important updates, recalls, or emergencies.

8. Automated Chatbots

Use WhatsApp chatbots to instantly respond to frequently asked questions, increasing patient engagement and cutting down on response times.

Customer Communication Platform for Sales & Support Teams
Streamline customer conversations across multiple channels with a unified dashboard

WhatsApp for Healthcare Policies

WhatsApp’s approach to conducting business on its platform is characterized by strict adherence to policies. Thus, it is crucial to familiarize yourself with WhatsApp’s Business and Commerce policies to prevent any potential infringements.

Policies for WhatsApp Healthcare

WhatsApp Business is not open to companies whose primary focus is the sale of medical products. In accordance with WhatsApp’s commerce policy, businesses and pharmacies in the medical industry are prohibited from advertising or selling medications, medical equipment, or related items through WhatsApp.

Nevertheless, specific pharmacies may engage in business activities on WhatsApp if they have a “separate clinical laboratory or patient care services” and comply with the following regulations:

  • They are required to clearly specify the type of medical service offered in their WhatsApp business account, such as a clinic, laboratory, vaccine, testing, or diagnostic center.
  • Their website should explicitly indicate that they provide vaccination administration and various medical testing services.

Furthermore, the sale of any form of supplements is strictly prohibited on WhatsApp. This prohibition applies to all aspects of the platform, including catalogs, chat threads, business profiles, and message templates.

Additionally, it’s worth noting that due to more stringent legal restrictions concerning health data, medical care providers in the United States and France are not permitted to utilize WhatsApp services. This is because WhatsApp does not comply with the General Data Protection Regulation (GDPR) in Europe or the U.S. Health Insurance Portability and Accountability Act (HIPAA) in the United States.


With its multiple benefits for both patients and healthcare providers, WhatsApp has evolved into an essential tool in the healthcare industry.

Providing patients with a platform for improved healthcare access and engagement has completely changed the way healthcare services are managed and delivered. It’s important to abide by WhatsApp’s Business and Commerce policies to prevent potential violations. 

In a world where digital communication is essential, WhatsApp’s contribution to healthcare is significant. A new era in patient care and healthcare administration has been made possible by its ability to connect, educate, and support both patients and healthcare workers. 

We are moving towards a future where access to healthcare services and information is more efficient, safe, and easy than ever before as we continue to fully utilize WhatsApp’s potential for the healthcare industry.

Frequently Asked Questions

WhatsApp is a useful tool for medical professionals to communicate test results, schedule appointments, give suggestions, and even hold virtual consultations. It makes things easier to communicate with patients quickly and directly, which improves patient care and engagement.

End-to-end encryption is a feature provided by WhatsApp that guarantees patient data confidentiality and privacy. To guarantee complete conformity, it's crucial to understand local laws and compliance standards, particularly in relation to health data.

Yes, WhatsApp can be used by healthcare facilities for internal communication. It allows medical staff to effectively share information, collaborate on patient issues, and prepare for emergencies. It's a useful tool for improving team communication in healthcare.

With WhatsApp, patients can ask for medication refills, book, confirm, or postpone appointments, and even take part in telemedicine sessions. These features facilitate easier and more easy access to healthcare services.

It's essential to know WhatsApp's Business and Commerce standards, which provide guidelines for the pharmacies and forbid the sale of medical supplies. Additionally, while using WhatsApp to handle patient data, healthcare organizations need to be aware of local legislation like GDPR and HIPAA.

Updated : June 13, 2024

subscribe image
Let’s Stay in Touch

Subscribe to our newsletter & never miss our latest news and promotions.

people subscribed +21K people have already subscribed
Share This